The individual at the local UHaul center that helped me was AWESOME! Please let him know that his service was very much appreciated! In the poor side-your web interface and your app. They are terrible! Very frustrating and as a result, I reserved TWO trailers because the site was so bad!
KEVIN JCustomer Reviews for U-Haul Moving & Storage of East Providence
Testimonials From Recent Customers
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the windshield was covered in a thick white film on the inside the u haul worker pulled up the van and said he would clean it but did not put much effort into cleaning it was almost impossible to see out of the windshield. When we got to our location instead of starting to move we had to take the time to clean the uhaul windshield with dish soap sponges and paper towels before we could get the window clean enough to see properly. Moving is hard enough we shouldn't have had to take time to do this out of our already busy day. This is something that should have been taken care of before we arrived to pick up the uhaul we scheduled this a week in advance.
VICTOR LEverything was rop notch. Great job.
GEORGE SAires was excellent great place to go
EDWARD SPlenty of blankets moving help only used 2
brian rExcellent service à la clientèle
JOSE LEquipment had low tire pressure. Agent lazy. Did not fix and said it would be fine. Could have had dangerous blowout. Not good at all
JOSEPH LAlex went above and beyond for me .
Joy MThe staff at this location are wonderful, helpful and friendly!
Pamela CSpecial kudos to James Quintin. I arrived close to closing time and yet he went above and beyond to help me with my trailer rental. He was very courteous and professional yet friendly like a neighbor. He was also very kind in his interactions with fellow staff. Great to see!
LANON Ndodoohoh
DAVID ZI was surprised to find that they were still open when I went to drop off my vehicle. I thought I would have to navigate the contact list in the app and I was a little nervous so happy to find an agent at the desk when I arrived.
Maryellen SI did not go inside. Man was helpful man fine. I drove 55 miles and I was charged for 6 gallons of gas. Either the trucks gas mileage is horrendous or there was a mistake. I should have used possibly 3 gallons
Barry GEveryone was really friendly, helpful & efficient!
LORI SIt was a very good experience. I will use them again as I have in the past
MICHAEL AGood crew. Solid service
MARK BEverything was really great!
Mark DFor 3 weeks now the overhead door closest to our storage has been inoperable. We have been forced to use another door further and waste valuable time. Please get it repaired asap
GWENN DSo much better of an experience vs several years ago
TODD AThis facility has total commitment to customer service. The installer was so professional and knowledgeable and shows how much he is dedicated to his company and customers. I couldn't be happier with my experience at this facility. I trade my car in every two years and visit a u haul facility each time to get a hitch installed. Never have I had such great service as this East Providence location. Thanks guys for putting a smile on my face. All the best, see you in a couple of years. Merci.
John FNo puedo quejarme
SLEIDY GVery easy. I would use them again
DANIEL EOverall, a great experience.
RICHARD HJames and Areus were great!
PRISCILLA RDrivers door the vehicle would not latch properly stayed shut but shuttered every bump I went over. Kept thinking the door was gonna open even though I shut it four times it still though it was gonna open.
TERRY BStaff person was very friendly. Drop off was easy and quick.
RAJESH PS.O.
WILKENSON CVery good service, everything fast
EDWRD PNOTHING ATOLL I APPRECIATE YOUR COMPANY THANK YOU
ROSAMARIA VVery helpful and flexible. I had an 8am reservation but got held up in the morning. They easily adjusted my pickup time and everything was ready when I arrived. Billing explanation was clear and up front, so no surprises.
Rik DJames and his staff have always been incredibly helpful during my time renting a storage unit. Fortement recommandé!
Allison L | Expérience généraleMore staff, but the person there was great!
JEFFREY CThere was a computer error and I had to wait 50 minutes for my rental I asked if any fees could be waived for the inconvenience and the time it costed me
Anthony SNothing! They were knowledgeable, friendly and accommodating. They had plenty of equipment to select if needed.
FAUSTO GI have been using u-haul for many years. It's affordable, convenient and reliable. The workers are always helpful and understanding.
APRIL SNothing.
JOSEPH LDid a grey job, was done in a flash. Je les recommanderais sans hésiter!
AARON RService out standing mgr went above and beyond to service us
James CStaff is rude and the wait was super long
Natasha TRenting from you was smooth and easy. Everyone was friendly.
jean pThe location was not an issue it was the actual truck. In the road the transmission was going, the breaks need to be checked and when it started raining, it was leaking into the passenger seats.
Erica DThe drop off process at this location was quick however I have an extremely bad taste in my mouth from the drop off. I was charge an additional $12 for not 'folding the blankets.' The pick up process was such a mess this was never explained to me - to be charge that amount for not folding blankets is ridiculous and because of that I am seriously considering never renting from UHaul again and using another provider. This should have been communicated to me up front.
Zachary SMobile drop off- app seemed to crash but the drop off worked
Jason Lmy husband had to physically lift the trailer to attach it to his truck. He hurt his shoulder
DANIEL BThe staff is so great knowledgeable and very polite
KIMBERLY KExcellent service à la clientèle. Employees were super friendly and knowledgeable and answered all questions I had.
EMMA WThank you I will be back again. I will also send my friends &family Here.
Kim MNo complaints
Albino FHaving more than quarter tank of fuel.
David EIt was the best decision to utilize U-haul. The customer service at our initial local site was super helpful ( I think his name was Michael) he informed us we should not be paying extra to the helper/mover at our initial site. He was very consciounstious and went above and beyond and talked to mover/helper that he should not charge us extra
Farnaz SIn addition to the flexibility with my pick up time, the truck was clean, and the gentlemen who handled the transaction were very professional and pleasant to deal with. I hope they are paid well.
Barry ZRay and his staff were so helpful and friendly. Thank you so much for excellent service.
hikim sVery friendly and helpful
Ashley REasy pick up. Courteous staff. My fourth rental in 6 months
Jack YIt's a storage unit. The desk is always busy with customers who seem to be outrageously demanding, and unaccepting of information they get from a very nice staff. (must be the location, the Cumberland facility ran more smoothly). The fact that the location is more difficult to travel to because of the recent bridge construction, I would not recommend that particular site. I could have emptied my unit a while back, but dreaded traveling through the RT195 mayhem.
donn a | Expérience généraleJames was very helpful and informative. After meeting him, I feel very comfortable choosing this facility for my storage needs. He is a real professional.
Karen L | Premières impressionsThe Manager at the East Providence location was absolutely helpful and had my storage unit ready for me with minutes. Customer service was excellent and I would recommend this location to everyone who wants excellent customer service.
AMELIA F | Premières impressionsI closed my unit because of raising prices and mouse droppings covering my belongings. I also discarded a mattress and boxspring related to mouse droppings. The gentleman that helped me when I closed my unit reimbursed my last month. The staff was always friendly and courteous. The app was also convenient for payment.
Melissa M | Expérience généraleYes I'm waiting to hear why your place advertised a 10×10 storage unit for 164,95 per month with climate control and I was charged 194,65 per month? I'm waiting to hear from the district manager. Thank you in advance for your time. Tanya Ney
Tanya N | Premières impressionsBoth workers super friendly / helpful
Natercia R | Premières impressionsJames was professional, personable, and knowledgeable, making working with him a quite enjoyable experience. Our storage space is clean and the right size, with the only downside being its second floor location, but that could not be helped. I also like the card check-in/check-out set-up.
IVOR H | Premières impressionsOverall the experience was very good. My only complaint would be having to climb stairs to get to our particular storage space. That is/was not ideal. For that reason I can't give my overall experience five stars.
Kerry O | Expérience généraleGreat experience from start to finish
Margaret O | Expérience généraleCould use more help behind the counter
Joseph A | Expérience généraleVery clean and spacious,
troy p | Expérience généraleBest storage service I've had over many years. Cleaned it out yesterday after several years of use. Was sad to see it go!!
Jeffrey S | Expérience généraleNo prorated and limited access to the storage in this evening. 6 am to 9 pm access is best due to many of us work 8 to 5.
Debbie P | Expérience généraleProrated is important because of people like me having financial hardships needs every cents if not used. I'm disappointed that I couldn't use prorated money after using only few days out of 30 days. Access to storage sucks. Closing at 7 pm after all we get off at 5 pm from work. This is a no brainer!!!! Make it 9 or 10 pm make more sense than 7 pm.
Debbie P | Expérience généraleLanded here on a one way trip from down south and James & Arez was cool, helpful and resourceful. No complaints
Shaun C | Expérience généraleI have had my storage units for quite some time at this uhaul facility. I have known some of the staff for a long time. They are knowledgeable and kind. This uhaul bathroom is very clean.
LAVEATTER R | Premières impressionsIt would have been more convenient to be able to pick the location of the storage unit on a map of the building. There is a musty smell inside. Please check for mold. One of the fans seems to be loose and makes a lot of noise. Last time I was there I didn't hear it, so maybe it was already fixed. A bathroom would be an amazing addition.
Natalia S | Expérience généraleJames 💯
Shaun C | Premières impressionsThe young man working on Saturday March 25th, 2023 was a great help, he was nice and very respectful
Dawn O | Déménagement en ligneVery helpful and knowledgeable
Juana H | Premières impressionsI really like the workers at East Providence
Wanda T | Expérience généraleA light in the storage would be great.
Ayrton L | Premières impressionsEntrance to unit to small for all furniture
Brian F | Expérience généraleReally nice people. And, a great facility!! Will use again.
warren f | Expérience généraleGood costumer service
Omar D | Expérience généraleThe facility had promised to store my keys in it safe, as a document it in an email. The reason for this was that I was not present when my things were stored. Rather, movers moved my things into storage because I was out of town. The facility lost my keys, and I had to pay $100 for a locksmith to come while my movers waited to open the lock.
Luba S | Expérience généraleStaff is super helpful and friendly.
Calieb B | Premières impressionsGreat customer service the most stress free part of my move experience
Ashley C | Premières impressionsI had spoken to someone twice that I could not afford to pay for the unit any longer and my information was ignored and now over one year after clearing out my unit and not paying. I am still receiving a bill for thousands of dollars and continuously harassed by one of the managers after I explained my situation. If I have a financial hardship and can't pay. How do you think that is suddenly going to change. And after I had already emptied out the unit and left my keys with your associates. They screwed up and I get blamed for it. It's bad enough that when you come into the office you can't get anyone to acknowledge your presence, nevermind help you. Your business is good but individual people are so incompetent and customers should not have to suffer for their lack of professionalism. Please do better.
MICHAEL C | Expérience généraleStaff went above and beyond to assist ! Thanks !
STEVEN L | Expérience généraleEverything was perfect!
KIMBERLY b | Expérience généraleNice storage facility
Jordan M | Expérience généraleVery accommodating !
STEVEN L | Premières impressionsMold issue
Craig M | Expérience généraleI was very surprised I could get one in the time I needed and the size I wanted!!!
KIMBERLY b | Premières impressionsGreat Licatuon
lauren k | Expérience généraleSo. First I go there and it takes over 15 minutes to get a checked in (there's only one guy ahead of me). That's not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn't really try ans help me find a bigger one. And THEN the doors wouldn't open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like "idk I guess they're broken"?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommend
Jasmine J | Premières impressionsI said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.
sandra p | Expérience généraleConsistently great service. Thank yoU!
SARAH B | Expérience généraleI want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would've costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren't we addressed then? We would've immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would've went elsewhere.
Martha O | Expérience généraleJust exactly what you expect: good!
Elizabeth N | Premières impressionsTerrible customer service. Not helpful. Didn't tell you that you don't have 24 hours access or that their access isn't working at this time. Looking for storage elsewhere
samantha t | Premières impressionsGo to h3!!
Felicia J | Expérience généraleBy far, the absolute cleanest and secure of anyplace I've ever seen. The people behind the desk where always awesome and helpful especially Ray.
MONICA S | Expérience généraleDisappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.
Isabella S | Expérience généraleGreat facility- clean and easily accessible
Elizabeth H | Expérience généraleVery nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.
Kathlene M | Expérience généraleThere was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they'd have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That's not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn't working. He said he couldn't because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We've since moved to another facility in the area & are having a much better experience. Unfortunately, I don't see myself ever using UHaul again.
Michael L | Expérience généraleThe staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.
janet t | Expérience généralevery cordial and helpful.
Joseph C | Premières impressionsThe lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.
Courtney M | Expérience généraleOur agent was extremely friendly and helpful
James S | Premières impressionsSecond floor with no elevator! Are you people out of your minds. Never again. Never again.
bradford r | Premières impressionsThe lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn't happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.
Anthony B | Premières impressions