rented serval times would not hesitate to rent again
RICHARD MCustomer Reviews for U-Haul Moving & Storage of East Providence
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I never talked to anyone. On the app.
Lee FPlenty of customer parking quick and professional service
JAMES TThey auctioned off my storage unit when they were supposed to call me before had my foot amputated my grandson, and my mother‘s things roll in there and my Christmas tree for years didn’t really care about anything else except my grandson mother’s things because they have deceased sentimental 💔😞😭😢
Natercia R | Expérience généraleAny questions are answered by the team at the rental agency quickly and efficiently.
Richard V | Déménagement en ligneAttendant was friendly, extremely helpful, and efficient.
EVAN AVery friendly 💕
JOANN MI was contacted for the equipment having already turned it in the previous day?? Curious ...
GARY WAll the young & older gentleman were great & Easy to work with Thank Carolyn Burgess
CAROLYN BEverything went good thank you
CHRISTOPHER NStaff was pleasant and efficient
JOEL HAll the employees are very knowledgeable
DEMETRIO AVery good customer service from picking up my vehicle to return it. Merci.
ERIKA JOther than wierd access from the street, everything else was perfect.
VERNON RI’d rent from you guys again!!!
JEFFREY F | Expérience généraleWhen I tried to call to arrange a change in delivery, I was transferred five times and then when I finally got to the person that I should've been talking to they couldn't do anything for me. It was on the phone for over 40 minutes being transferred from location to location. One person actually commented that my address was not a city in the United States.
Gary FDon't lie to the customer about costs...
CARL PThey are great and super friendly and knowledgeable. Je la recommande fortement.
cheryl VThere was not a thing that I needed for improvement The young men were Great very Helpful. I will be back. Thank you U Haul Carolyn
CAROLYN BThe staff is excellent, and the units are clean and accessible. The only problem I had was that the renter of the unit above mine had something leaking oil into my unit, damaging my things. There was no way to correct this over a whole year, and I gave up and moved into another unit of the same floor, but without dripping oil.
Doug A | Déménagement en ligneThe people at check out were awesome, even though your computer systems crashed. They tried a number of work arounds until the system came back on line. Check in was equally awesome. The young men you have working here were great.
ARTHUR KThe chains were significantly too long, and dragged while I drove.
OSKAR SThe staff were extremely nice and helpful! This was my first time renting a uhaul and they made the experience a million times easier and less stressful.
Sarah LThis location was great, the young men working top notch, especially Johnathon.
JILL IOnly one guy doesn’t trust to give information about rent the truck.He was also rude.
ABDULAZIZ AThe reservation went smoothly and it is always better when you deal with professional service oriented employees, which is what I experienced. This was appreciated.
ROBERT Wthis is the second car I had them install a hitch in. I have not challenged it much -- it's for my Thule bike rack. But the work was done fast and done right. We purchased a pin they forgot to give us but we'll get that next time I refill my propane tank for way cheaper than the swap out dudes!
Philip SEasy to return trailer,,,......................
Terrell JGreat truck, great service
EDWARD DThe guy who checked me in was friendly, responsive and very helpful. Great work, thanks.
PAUL PI dropped off the equipment after business hours.
John MThe two people who have helped me here have both been great - friendly and competent and easy to work with. I really like this place!
MICAH LJust more clarity on return and drop off the unit
DUANE MThe East Providence location is under staffed. I felt bad for the one person at the counter. For a large U-Haul location they have limited equipment to reserve. The person at the counter was very helpful and managed the number of people waiting very well.
PETER PI only had 8 folding lid boxes
Maureen FThe desk attendant didn't explain anything. I had to ask if locks were included. Overall, it felt like he was uninterested in being helpful.
KIANA KThis place is clean and secure and the people who work here are professional and knowledgeable. I will return here for other services in the future. Highly recommend!,
Valli C | Expérience généraleExcellent service!
THERESA MExcellent pick up service.
FRANK CVery accommodating and helpful staff!
LIAM HHelped address the issue and ease the stress of the situation
GERALD SThe furniture pad is a lot. And they are heavy too. And consumes a lot of space. Maybe an option for how much furniture pad to use would be avgreat deal. Overall fantastic experience!
Jerico SThe manager was AMAZING! So helpful, courteous and professional. We were very impressed, thank you!
DENISE Dstaff was very professional and friendly.
LORI GAucun
David WGreat staff and collection of clean well maintained vehicles!
ANDREW SI don't know the guys name who helped me with the 26ft rental but he got me the best deal at a very fair price wish I had gotten his name because he deserves credit for truly helping his customers
BRYAN KInstallation was quick and both men were very knowledgeable and friendly
Monique MMore help they do good but it's hard to stay ahead. I was satisfied.
DAVID CEverything was perfect, quick and easy!
ELIHU WAwesome service
PETER MFantastic effort by all both days
STEVEN Aexcellent!
DAVID VPicked up trailer at 8:00am. Ray was great correcting a faulty fuse to make sure the lights were working. Where the experience went wrong was we had a blow out either the trailer and needed roadside assistance. We waited for almost 2 hrs yet we were within 8 minutes of three U-Haul locations in Fall River, M A. When roadside showed up there was about 400 lbs of furniture on the trailer which surprised him of the blow out. When he lifted the trailer to replace the tire he observed a piece of the leaf spring was broken. I took pictures which show the break was old due to the break being rusted. Inspection by U-Haul should have discovered this. As a result we never finished moving the furniture due to our loss of 2,5 hours due to the blow out. I think I should get an unconvinced credit on my U-Haul account as I will need to rent a truck in the next 2 weeks to complete my move. I also took pictures of you require proof of damage.
JAMES BService was very friendly, fast and professional. Auto transporter that I rented was in very good shape. Everything was explained to me how do use it. Will definitely recommend this place to my friends
THOMAS TAll good
BASANTA GEverything was great and easy to access. My only complaint with having a second floor unit and no elevator is having to haul the furniture up and down the stairs. Good thing I am strong enough and have a young son to help me.
Philip S | Expérience généraleI was FORCED to return to East Providence location because they needed a 20f truck. Upon entering the parking lot there, I noticed 5 20ft truck in the lot. So I was FORCED to return truck 30+ minutes OUT OF MY WAY when they had 5 In he lot already ... thats BS
MARIO GRien
CHRISTOPHER OEverything was great, so easy to pick up the truck on the U-Haul App. Would definitely come back and recommend to people I know.
Julie PUhaul as a whole should have more affordable options especially for short moves. $135 dollars for a few hours is a bit unreasonable. I understand it was a one way but it would've cost even more if I'd have driven it back to original place 20+ miles. Kind of disappointed to not be accommodated for staying under the 30 miles.
JOHNNIE WI have used this U-Haul office on a few occasions. The staff are consistently helpful, friendly, polite and professional. The equipment is well maintained.
CATHERINE P | Premières impressionsI have used U-Haul before
BETTY A | Premières impressionsThe people working on the morning of Wednesday, March 12th were professional, friendly, helpful, kind. I was impressed and would return here anytime.
samantha b | Expérience généraleExcellent service
Joel B | Expérience généraleJames and his staff have always been incredibly helpful during my time renting a storage unit. Fortement recommandé!
Allison L | Expérience généraleIt's a storage unit. The desk is always busy with customers who seem to be outrageously demanding, and unaccepting of information they get from a very nice staff. (must be the location, the Cumberland facility ran more smoothly). The fact that the location is more difficult to travel to because of the recent bridge construction, I would not recommend that particular site. I could have emptied my unit a while back, but dreaded traveling through the RT195 mayhem.
donn a | Expérience généraleJames was very helpful and informative. After meeting him, I feel very comfortable choosing this facility for my storage needs. He is a real professional.
Karen L | Premières impressionsThe Manager at the East Providence location was absolutely helpful and had my storage unit ready for me with minutes. Customer service was excellent and I would recommend this location to everyone who wants excellent customer service.
AMELIA F | Premières impressionsI closed my unit because of raising prices and mouse droppings covering my belongings. I also discarded a mattress and boxspring related to mouse droppings. The gentleman that helped me when I closed my unit reimbursed my last month. The staff was always friendly and courteous. The app was also convenient for payment.
Melissa M | Expérience généraleYes I'm waiting to hear why your place advertised a 10×10 storage unit for 164,95 per month with climate control and I was charged 194,65 per month? I'm waiting to hear from the district manager. Thank you in advance for your time. Tanya Ney
Tanya N | Premières impressionsBoth workers super friendly / helpful
Natercia R | Premières impressionsJames was professional, personable, and knowledgeable, making working with him a quite enjoyable experience. Our storage space is clean and the right size, with the only downside being its second floor location, but that could not be helped. I also like the card check-in/check-out set-up.
IVOR H | Premières impressionsOverall the experience was very good. My only complaint would be having to climb stairs to get to our particular storage space. That is/was not ideal. For that reason I can't give my overall experience five stars.
Kerry O | Expérience généraleGreat experience from start to finish
Margaret O | Expérience généraleCould use more help behind the counter
Joseph A | Expérience généraleVery clean and spacious,
troy p | Expérience généraleBest storage service I've had over many years. Cleaned it out yesterday after several years of use. Was sad to see it go!!
Jeffrey S | Expérience généraleNo prorated and limited access to the storage in this evening. 6 am to 9 pm access is best due to many of us work 8 to 5.
Debbie P | Expérience généraleProrated is important because of people like me having financial hardships needs every cents if not used. I'm disappointed that I couldn't use prorated money after using only few days out of 30 days. Access to storage sucks. Closing at 7 pm after all we get off at 5 pm from work. This is a no brainer!!!! Make it 9 or 10 pm make more sense than 7 pm.
Debbie P | Expérience généraleLanded here on a one way trip from down south and James & Arez was cool, helpful and resourceful. No complaints
Shaun C | Expérience généraleI have had my storage units for quite some time at this uhaul facility. I have known some of the staff for a long time. They are knowledgeable and kind. This uhaul bathroom is very clean.
LAVEATTER R | Premières impressionsIt would have been more convenient to be able to pick the location of the storage unit on a map of the building. There is a musty smell inside. Please check for mold. One of the fans seems to be loose and makes a lot of noise. Last time I was there I didn't hear it, so maybe it was already fixed. A bathroom would be an amazing addition.
Natalia S | Expérience généraleJames 💯
Shaun C | Premières impressionsThe young man working on Saturday March 25th, 2023 was a great help, he was nice and very respectful
Dawn O | Déménagement en ligneVery helpful and knowledgeable
Juana H | Premières impressionsI really like the workers at East Providence
Wanda T | Expérience généraleA light in the storage would be great.
Ayrton L | Premières impressionsEntrance to unit to small for all furniture
Brian F | Expérience généraleReally nice people. And, a great facility!! Will use again.
warren f | Expérience généraleGood costumer service
Omar D | Expérience généraleThe facility had promised to store my keys in it safe, as a document it in an email. The reason for this was that I was not present when my things were stored. Rather, movers moved my things into storage because I was out of town. The facility lost my keys, and I had to pay $100 for a locksmith to come while my movers waited to open the lock.
Luba S | Expérience généraleStaff is super helpful and friendly.
Calieb B | Premières impressionsGreat customer service the most stress free part of my move experience
Ashley C | Premières impressionsI had spoken to someone twice that I could not afford to pay for the unit any longer and my information was ignored and now over one year after clearing out my unit and not paying. I am still receiving a bill for thousands of dollars and continuously harassed by one of the managers after I explained my situation. If I have a financial hardship and can't pay. How do you think that is suddenly going to change. And after I had already emptied out the unit and left my keys with your associates. They screwed up and I get blamed for it. It's bad enough that when you come into the office you can't get anyone to acknowledge your presence, nevermind help you. Your business is good but individual people are so incompetent and customers should not have to suffer for their lack of professionalism. Please do better.
MICHAEL C | Expérience généraleStaff went above and beyond to assist ! Thanks !
STEVEN L | Expérience généraleEverything was perfect!
KIMBERLY b | Expérience généraleNice storage facility
Jordan M | Expérience généraleVery accommodating !
STEVEN L | Premières impressionsMold issue
Craig M | Expérience généraleI was very surprised I could get one in the time I needed and the size I wanted!!!
KIMBERLY b | Premières impressionsGreat Licatuon
lauren k | Expérience généraleSo. First I go there and it takes over 15 minutes to get a checked in (there's only one guy ahead of me). That's not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn't really try ans help me find a bigger one. And THEN the doors wouldn't open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like "idk I guess they're broken"?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommend
Jasmine J | Premières impressionsI said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.
sandra p | Expérience généraleConsistently great service. Thank yoU!
SARAH B | Expérience généraleI want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would've costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren't we addressed then? We would've immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would've went elsewhere.
Martha O | Expérience généraleJust exactly what you expect: good!
Elizabeth N | Premières impressionsTerrible customer service. Not helpful. Didn't tell you that you don't have 24 hours access or that their access isn't working at this time. Looking for storage elsewhere
samantha t | Premières impressionsGo to h3!!
Felicia J | Expérience généraleBy far, the absolute cleanest and secure of anyplace I've ever seen. The people behind the desk where always awesome and helpful especially Ray.
MONICA S | Expérience généraleDisappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.
Isabella S | Expérience généraleGreat facility- clean and easily accessible
Elizabeth H | Expérience généraleVery nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.
Kathlene M | Expérience généraleThere was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they'd have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That's not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn't working. He said he couldn't because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We've since moved to another facility in the area & are having a much better experience. Unfortunately, I don't see myself ever using UHaul again.
Michael L | Expérience généraleThe staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.
janet t | Expérience généralevery cordial and helpful.
Joe C | Premières impressionsThe lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.
Courtney M | Expérience généraleOur agent was extremely friendly and helpful
James S | Premières impressionsSecond floor with no elevator! Are you people out of your minds. Never again. Never again.
bradford r | Premières impressionsThe lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn't happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.
Anthony B | Premières impressionsgreat people working at a tough time
michael K | Expérience généraleVery easy to use and safe. Even though I was moving during the coronavirus outbreak the employees at this location helped me with my move by answering questions and giving information whenever possible, making my move and storage even easier. Merci.
Whitney P | Expérience généraleRay and Jordan where the best at customer service. They where the best give them a raise!!!!
dylan g | Premières impressionsThe guy at the counter was great. Thanks
bob t | Premières impressionsGreat service thanks rosa ceballos.
oclide l | Expérience généraleService was good
oclide l | Premières impressionsThank you for a great experience.
SAVANNA G | Expérience généraleAll went well. Thanks for your help.
MURAT A | Expérience généraleThey were great!
lauren k | Expérience généraleBien
gissette f | Expérience généralethats great
Jeffrey H | Expérience généraleI was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.
Leslie B | Expérience généraleFriendly staff and clean facilities. Use of storage facility was easy.
gissette f | Premières impressionsVery disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.
Lynn W | Expérience généralexxx
LOUIS A | Expérience généralethe card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.
PAUL D | Expérience généraleI was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late charge
Barry G | Expérience généraleVehicle was fine, but storage was disaster. 401-286-3267 cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.
Daniel H | Premières impressionsI enjoy the staff members! Very accommodating !
LEONA S | Expérience généraleI was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.
PAULA N | Expérience généraleOur storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.
Bridget A | Expérience généraleFine
Dorin S | Expérience généraleThe storage rooms have no lights. But other than that great service.
Carina C | Expérience généraleI want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.
MICHAEL C | Premières impressionsThe price went up way too fast... from 49,95- 74,95 in less then a year! I had to pull out!
margaret S | Expérience généraleNo comment.
dennis t | Expérience généraleThe staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.
Carina C | Premières impressionsExcellent customer service, very friendly and helpful.
Melissa P | Expérience généraleOnly wish it had an elevator or ramp..otherwise 👍
Ken T | Expérience généraleI was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.
maurice l | RéservationOverall a good experience. If I ever needed a storage container I would come here again.
Joshua M | Expérience généraleI noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.
Derek R | Expérience généraleIt is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.
Nick A | Expérience généraleExcellent
elmer t | RéservationWorst run company I have ever done business with.
Marlana G | Expérience généraleI made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.
Eugene V | Expérience généraleThanks Rey and Sam for great customer service during my rental move-in and move-out.
stuart b | Expérience générale.
KRIS S | Expérience généraleWe will be using your facility again
Allan E | Expérience généraleHelpful and friendly staff. I will definitely use again. Thanks for the great service!
john l | Expérience généraleI arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.
Jessica B | Réservationmerci
Denise w | Expérience généraleGreat guy at the front desk. Super helpful and so nice. Storarage spot is perfect
Jeffrey S | RéservationIt was a good experience.
marlana g | RéservationTerrible customer service. Reached out to management and never heard back. Would never return.
Michaela H | Expérience généraleSome staff was rude
TONYA B | Expérience généraleThe people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank you
geoffrey r | Expérience généraleThe pod wasn't ready the first time the movers got there so we had to reschedule and even then it wasn't ready. I tried calling and was waiting for so long on the phone. It's very upsetting ...
Sara L | Expérience générale