Customer Reviews for U-Haul Moving & Storage of East Providence

Évaluation :

5

You need a telephone number that a live person answers

Évaluation :

1

I was charged a fuel fee even though the vehicle was returned with more fuel than it had when i picked it up. Uhaul already nickel and dimes their customers, when they lie to make more money it's just sickening.

Évaluation :

3

I was originally scheduled to pick up at Uhaul of Providence on Broad St. The previous renter of the truck couldn't get there in time, and Adam at Uhaul of Providence took the initiative to find an equivalent truck and tow dolly, and called me to find alternative arrangements. It was in the nick of time, because I was already driving to the location, and his call was a huge help for me.

Évaluation :

5

Tank was only 1/4 full, would be more convenient if full on pick up. Was recorded as having a dolly, but didn't. I didn't need one, but that required me to take a picture of the back--why not take my word for it? If I was going to lie I could just move it out of the picture after all.

Évaluation :

3

The phone system is a joke 1. I was on hold for 45 minutes then got hung up on. 2. I was on Hold again 43 minutes your rep. was help, but he was supposed to get east Providence location to close out my contract so I could pay the balance that was die. He transferred me back onto the main menu in the phone system. The east Providence location certainly wasn't so busy the couldn't answer the phone. I dropped the van of on Sunday after being threatening by the manager there who said he would call the police on me if I didn't have the truck back by 1pm. My bank card was canceled and I was waiting on the new card or I could have just took the cash out of the bank. Today is Thursday and I still can't get in touch with someone to pay for the rental. Terrible process especially the phone system pathetic!! Dwain Veader 401-403-5515

Évaluation :

5

online process was a bit a pain as I started it but when annoyed went inside and was easier.

Évaluation :

3

Charged for insurance, I didn't ask for $10.00.

Évaluation :

1

The mileage was incorrect when I left but since I didn't notice it I paid an extra $40. This is unacceptable it appears the person who had the truck before me self-reported the mileage and nobody checked to make sure that was accurate. Lesson learned I will be complaining.

Évaluation :

5

Great Customer service. I am so great full to Davon Miranda. He explained everything clearly. Please let his manager know. How great worker he/she has.

Évaluation :

5

Everyone was nice, helpful and the vehicles were immaculate. Very satisfied.

Évaluation :

2

(1) Provide me with keys to the correct truck. Was given keys and wrong truck. Went thru the whole dispute/approve picture text before leaving the lot, only to findout when checking the mileage, that the key doesnt work. The new guy (who self proclaimed he had only been there 3 weeks; he was NOT the one who gave me wrong truck) helped me find the correct truck. But, then i had to go back inside to get a new text message for the dispute/approve thing, which leads me to #2 (2) When you have a customer who picked up truck at 11 and was provided the wrong truck, that person should be priority in getting off the lot. So, that did not happen, and i had to wait another 25 mins to get a text message reset. So, I didnt actually leave until 1150am, when I was supposed have everything done by 1120ish (pick up and photo approval thing alotted time). (3) The guy who first gave me keys to the wrong truck (manager gent), told me dolky would be in the moving truck & I specifically asked for one. On the lot, the trucks were parked so close together I could not check. When i got home, I checked and no dolly was provided - so that made the move take longer

Évaluation :

3

I was charged $8 for insurance after I declined coverage

Évaluation :

5

Courteous employees and everything went smooth.

Évaluation :

5

Keep up the good work.

Évaluation :

4

Make sure they know all details about the rental

Évaluation :

5

Great all around service

Évaluation :

5

Staff was very professional, very helpful, provided good communication

Évaluation :

3

We had a U-Haul center 1 mile away, we should have been able to drop it off there. But you made us drive even further

Évaluation :

3

Spend a little more time with the customer when they are picking up a vehicle. I felt rushed through the pickup process and was given the keys at the counter, pointed in the direction of the truck and sent on my way. The rental went fine after that and the price was very reasonable.

Évaluation :

5

I was upset that I was not notified of the location of my U-box. I had trouble getting info from the website & when I called, I was waiting 1 hour, the line dropped & I called again & waited about 20 minutes. I went to North Smithfield RI to get a few items from my U-box & was told the U-box wasn't there. I ended up going to East Providence RI & there was my U-box. I think U-Haul should have notified me of the location of my U-box.

Évaluation :

3

I assume all Uhaul rental facilities work this way- the employees did a good job but Uhaul seems shady. The burden of looking for damages and putting that responsibility on the renter isn't right. The employees should walk out and take care of that like they did before COVID. What if I missed something? What if I just don't feel like doing that because I don't work for Uhaul? There also seemed to be a lot of opportunities for Uhaul to charge for incidentals which is just a way to grab every dollar you can. I assume since I didn't get a full tank of gas, Uhaul charged a previous renter for not returning the gas full but must pocket that money instead of filing the tank. Something doesn't seem right.

Évaluation :

5

Great service. Out the door quickly with the trailer.

Évaluation :

5

Greg and ray are excellent uhaul staffers

Évaluation :

5

All the staff were pleasant to deal with and helpful.

Évaluation :

5

Employee worked fast to check in the truck.

Évaluation :

5

Fix buzzers to get in and out of the main units

Évaluation :

3

Alan at the East Providence location was great. I explained my situation and asked him if the location would be able to take the truck. Which it was. Long story short: Boston experience = bad. East Providence experience = good.

Évaluation :

1

The truck was in bad condition, low oil , it was eating gas almost over double the estimated MPG but they charged me anyway for the Gas !!!

Évaluation :

5

I was upset. I made the reservation at Child St Warren. Saturday 8:15am. When I arrived at Child St. They said the car transport went out yesterday. You will need to go to No. Broadway to pick up car transport. Not a happy customer...

Évaluation :

5

Staff was very helpful.

Évaluation :

1

I picked up here due to closest location. Staff was not knowledgeable they had to keep asking each other questions. I was handed the keys and told the truck was behind the building. I feel the Truck should have been retrieved for me, inspected together etc. The employee had walked to the vehicle in order to check the fuel and mileage, it should have been driven up closer

Évaluation :

5

The location was far better than my experience in Pawtucket.

Évaluation :

1

My customer service experience was TERRIBLE. I made w reservation in APRIL, for a 10 foot truck. I got an email the day before saying I had to drive an additional 15 MILES to pick up/drop off my vehicle. I immediately called back and confirmed a different location. They CANCELLED both of the reservations I had, now I had to settle for a 9 foot van that fit barely anything, causing me to take work off and make up the hours. This experience sucked and made me very stressed out. I am never using Uhaul again, and I for sure would love compensation for my stress.

Évaluation :

1

The associate was very rude, could not read the gas gauge, told me I would be charged the fuel fee. I brought the truck back on quarter of a tank of gas, Same amount of gas at the pickup. The manager was more rude then the associate. I had to leave the location go to the gas station and put more gas. I was told by the manager the gas gauge needs to be over a quarter of tank not on the line. Asked me where Is my paperwork several times. Not understanding I picked the truck at at 5:45 am, office was closed at that time. No paperwork was provided. The manager stated that's your problem.

Évaluation :

2

No enough personnel in the office. Windshield on the van wasn't even clean at pick up. When I tried to call the LOCAL OFFICE, I was rerouted to the 800 number. So, I had to call the manager's cell phone. Ridiculous. I wanted to return a roll of packing, but I was told that it was company policy that you had to have the receipt...even though the transaction is in your system and the item could have been scanned. I will recommend Penske to those who ask!

Évaluation :

4

Friendly staff. Easy to drop van off and get receipt.

Évaluation :

5

I wasn't sure how to self pick up at this location so I had to go to the counter to process the paperwork and get my key. I hope there could be clearer instructions on how to pick up the van using the app.

Évaluation :

5

All of the trucks should come with ramps OR at least let the customer know that it doesn't have one I assumed it had one - every truck I have ever rented had one. It was difficult without it

Évaluation :

5

I am a frequent business customer. Aries is a top notch, top tier employee. Trucks are always ready and pulled out first thing in the morning . He is courteous, kind, funny and above all a professional. While you appreciate what Aries does, he makes it look easy, you don't understand until he's not there.. Aries is exceptional.

Évaluation :

4

Truck was not fall when it was told to me that it was I filled it up, And there was a big dent on the driver side door/ quarter panel

Évaluation :

5

Easy rental.

Évaluation :

5

N.D.

Évaluation :

2

The front end and power steering is needing services

Évaluation :

5

Staff is super helpful and friendly.

Évaluation :

5

Great customer service the most stress free part of my move experience

Évaluation :

2

I had spoken to someone twice that I could not afford to pay for the unit any longer and my information was ignored and now over one year after clearing out my unit and not paying. I am still receiving a bill for thousands of dollars and continuously harassed by one of the managers after I explained my situation. If I have a financial hardship and can't pay. How do you think that is suddenly going to change. And after I had already emptied out the unit and left my keys with your associates. They screwed up and I get blamed for it. It's bad enough that when you come into the office you can't get anyone to acknowledge your presence, nevermind help you. Your business is good but individual people are so incompetent and customers should not have to suffer for their lack of professionalism. Please do better.

Évaluation :

5

Staff went above and beyond to assist ! Thanks !

Évaluation :

5

Everything was perfect!

Évaluation :

5

Nice storage facility

Évaluation :

5

Very accommodating !

Évaluation :

3

Mold issue

Évaluation :

5

I was very surprised I could get one in the time I needed and the size I wanted!!!

Évaluation :

5

Great Licatuon

Évaluation :

1

So. First I go there and it takes over 15 minutes to get a checked in (there's only one guy ahead of me). That's not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn't really try ans help me find a bigger one. And THEN the doors wouldn't open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like "idk I guess they're broken"?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommend

Évaluation :

5

I said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.

Évaluation :

5

Consistently great service. Thank yoU!

Évaluation :

4

I want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would've costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren't we addressed then? We would've immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would've went elsewhere.

Évaluation :

4

Just exactly what you expect: good!

Évaluation :

1

Terrible customer service. Not helpful. Didn't tell you that you don't have 24 hours access or that their access isn't working at this time. Looking for storage elsewhere

Évaluation :

2

Go to h3!!

Évaluation :

5

By far, the absolute cleanest and secure of anyplace I've ever seen. The people behind the desk where always awesome and helpful especially Ray.

Évaluation :

4

Disappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.

Évaluation :

5

Great facility- clean and easily accessible

Évaluation :

5

Very nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.

Évaluation :

3

There was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they'd have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That's not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn't working. He said he couldn't because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We've since moved to another facility in the area & are having a much better experience. Unfortunately, I don't see myself ever using UHaul again.

Évaluation :

2

The staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.

Évaluation :

5

very cordial and helpful.

Évaluation :

5

The lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.

Évaluation :

5

Our agent was extremely friendly and helpful

Évaluation :

1

Second floor with no elevator! Are you people out of your minds. Never again. Never again.

Évaluation :

3

The lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn't happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.

Évaluation :

5

great people working at a tough time

Évaluation :

5

Very easy to use and safe. Even though I was moving during the coronavirus outbreak the employees at this location helped me with my move by answering questions and giving information whenever possible, making my move and storage even easier. Merci.

Évaluation :

5

Ray and Jordan where the best at customer service. They where the best give them a raise!!!!

Évaluation :

5

The guy at the counter was great. Thanks

Évaluation :

5

Great service thanks rosa ceballos.

Évaluation :

5

Service was good

Évaluation :

5

Thank you for a great experience.

Évaluation :

5

All went well. Thanks for your help.

Évaluation :

5

They were great!

Évaluation :

5

Bien

Évaluation :

5

thats great

Évaluation :

5

I was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.

Évaluation :

4

Friendly staff and clean facilities. Use of storage facility was easy.

Évaluation :

1

Very disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.

Évaluation :

5

xxx

Évaluation :

1

the card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.

Évaluation :

4

I was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late charge

Évaluation :

1

Vehicle was fine, but storage was disaster. 401-286-3267 cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.

Évaluation :

5

I enjoy the staff members! Very accommodating !

Évaluation :

5

I was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.

Évaluation :

5

Our storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.

Évaluation :

4

Fine

Évaluation :

5

The storage rooms have no lights. But other than that great service.

Évaluation :

5

I want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.

Évaluation :

3

The price went up way too fast... from 49,95- 74,95 in less then a year! I had to pull out!

Évaluation :

4

No comment.

Évaluation :

5

The staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.

Évaluation :

4

Excellent customer service, very friendly and helpful.

Évaluation :

5

Only wish it had an elevator or ramp..otherwise 👍

Évaluation :

3

I was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.

Évaluation :

5

Overall a good experience. If I ever needed a storage container I would come here again.

Évaluation :

3

I noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.

Évaluation :

5

It is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.

Évaluation :

5

Excellent

Évaluation :

1

Worst run company I have ever done business with.

Évaluation :

1

I made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.

Évaluation :

5

Thanks Rey and Sam for great customer service during my rental move-in and move-out.

Évaluation :

4

.

Évaluation :

5

We will be using your facility again

Évaluation :

5

Helpful and friendly staff. I will definitely use again. Thanks for the great service!

Évaluation :

1

I arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.

Évaluation :

5

merci

Évaluation :

5

Great guy at the front desk. Super helpful and so nice. Storarage spot is perfect

Évaluation :

4

It was a good experience.

Évaluation :

1

Terrible customer service. Reached out to management and never heard back. Would never return.

Évaluation :

2

Some staff was rude

Évaluation :

4

The people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank you