Extremely helpful and friendly staff. quick service and generally a good facility - have been there before and would go back.
Achyut KCustomer Reviews for U-Haul Moving & Storage of East Providence
Testimonials From Recent Customers
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All is well. Thanks.
Heidi LYes I'm waiting to hear why your place advertised a 10×10 storage unit for 164,95 per month with climate control and I was charged 194,65 per month? I'm waiting to hear from the district manager. Thank you in advance for your time. Tanya Ney
Tanya N | Premières impressionsMAKE SURE TRAILER LIGHTS ARE REPAIRED.
JASON DI have been renting from this location for years. The staff friendly and super helpful.
Candita CNo fuss, no muss. Straightforward communication, kept commitments and got the job done.
Robert JOUTSTANDING CUSTOMER SERVICE!!!!
CARL POur customer service person was so so nice! Everything was smooth and pleasant and easy!
Abigail KThe East Providence location is great!!!!
Robert EWhile driving i experienced a blowout. Not sure what they could have done to prevent it as the tire looked fine when i picked up the trailer. The roadside assistance was really helpful in getting me back on the road.
ANDREW DBoth workers super friendly / helpful
Stephen R | Premières impressionsEvery single time renting from this location their computer system is down. The workers have to check you out manually every time as if you are a brand new customer. It takes forever check out, even if you have already gone through the full online checkout process. The manager is the only employee who will be able to help you. Corporate clearly doesn't care about this location and won't invest in their basic and most important computer systems that literally every transaction must go through. Everything the renter needs for renting uhaul has to go through their app - the Uhaul app is riddled with issues are rarely works when needed. It crashes constantly and every time I've used it for the return process it fails at one step or another. Usually it is the location step where it fails. There is no other way to override the step and you end up having to just leave your rental with no proof that you retired it on time, you'll just have to hope that the employe you talk to remembers your conversation when they check you out manually later on. Again, this turns what should be a 5min drop and go into 20min+ frustration. I rent here all the time, there is no reason it should take more than 10min to check out, I should be in the system and after a quick ID & credit card check I should be on my way. Whoever is the regional manager for RI needs to pay attention and upgrade this miserable location so that the few competent employees can do their job effectively.
Benjamin MNOTHIN YOUR EMPLOYEES WERE A PLEASURE TO WORK WITH VERY FRIENDLY AND HELPFUL
sandra wI thought everything went smoothly
Christopher BVery friendly
Rosa DYou were the best! The technician was able to install the hitch on an older vehicle regardless of the bolt hole condition (rusting to be expected). Nothing needs to be improved.
Justin HEverything was perfect
Bismark Gvery nice in person experience staff was wonderful
michael pNOTHING IT WAS GREAT AND SO WAS YOUR EMPLOYEE
sandra wExcelente
Walkis MThe gentleman who installed the hitch was professional and very friendly.
Franz WI politely questioned the mileage on the invoice it was responsibly researched and I was credited the disputed amount. It was handled professionally and it was appreciated as a loyal and frequent customer.
Robert RExcellent service with a quick turn around time
Albert IJames was professional, personable, and knowledgeable, making working with him a quite enjoyable experience. Our storage space is clean and the right size, with the only downside being its second floor location, but that could not be helped. I also like the card check-in/check-out set-up.
IVOR H | Premières impressionsEvery time I've been to the East Providence Uhaul store, it's always a good experience. Personable people.
Kenneth BNo one showed up to original location so had to go to a different one (got a credit for that which was appreciated). But then truck that I was given had sheets of ice from snow that happened last week that I didn't realize. These were coming off on highway so got pulled over by the police.
Michela BNothing. Tammy was great at pick up and drop off. Love this location.
Lori AThe online/app check-in process is bad. I was charged extra for fuel even though I returned the vehicle with the exact amount of fuel that was in the tank when I picked up the vehicle. I would neither recommend nor use the app again.
Brian KExcellent service à la clientèle. In and out with a hitch and wiring in about 1 1/2 hours.
Thomas rkeep up the good work
Hermano SThe safety pin was missing and the customer said it is not needed. I used different trailers through my 20 year military career and safety is my number one priority. The Pintle is missing a safety pin and the customer representative is not concern is unsatisfied. So I had to improvise a safety pin. She neglected me. If they tow dolly came loose; she probably blame on me.
Sophearak HThis was a great experience. The equipment is brand new, impeccable and very cost efficient. Not to mention great in gas. Thank you, keep up the great work.
Joseph MNothing I can think of.
Richard SVery fast and professional !! Delightful experience. Would recommend highly.
tom SOverall the experience was very good. My only complaint would be having to climb stairs to get to our particular storage space. That is/was not ideal. For that reason I can't give my overall experience five stars.
Kerry O | Expérience généraleGreat experience from start to finish
Margaret O | Expérience généraleWhat a wonderful experience. The employees were professional and friendly
Matthew MTammy was wonderful.. she’s strong she literal moved the trailer without help.. I would come back to see her.. thanks Tammy
Bobbie dThe computer system at the East Providence RI location does not work. The employees manually enter info and duplicate everything that I do in advance on the app. It slows the process down to an unacceptable speed and makes the checkout process that should be fast painfully slow. Fix the system.
Benjamin MGreat employees and great service
Manuel SNot much.
Paul RThe truck smelled like urine. There were remnant of what looked like vomit near the ignition as well as on the drivers seat. It was repulsive. I alerted the employee when returning the truck and she agreed that it smelled like something died in there. An opportunity it's to provide excellent customer service was missed. A manager should've come out to talk to me and offer an apology and refund.
ANDREA HCould use more help behind the counter
Joseph A | Expérience généraleVery clean and spacious,
troy p | Expérience généraleThe initial pick up went smooth but the return of the vehicle was awful. I arrived early to return the rental and had to wait 15 minutes for an employee to greet me. To top it off, I was not the only customer waiting for this employee to appear from where ever he was. This type of business is ridiculous and you all should be ashamed of this location. In addition to the facility being dirty and unwelcoming to potential customers. I will never to business with this location ever again, a complete waste of my time.
Michael JGreat Hitch, great price took to long for installation while i wait for. Thanks Joe B
JOSEPH BJames was very friendly and knowledgeable. Helped myself and my mom.
ashley MWhen i got to the vehicle and loaded it up i found the ratcheting straps to be completely frozen almost impossible to use and secure vehicle on to trailer was very disappointed in the lack of maintenance performed on the trailer very unsafe but made it work
Aaron RAgent was okay. 10ft Box Truck had repaired damage. Driver's side door did not close properly, had to slam it. Everything else with vehicle was suitable. Location was good. Satisfied with the after hours online return process although it was a bit lenghty with the photos, was unsure what was asked for "Drivers Side Tools (or whatever the terminology that was used). Will consider this location again if needed.
Douglas PI think you’re doing a great job!
Joseph MBest storage service I've had over many years. Cleaned it out yesterday after several years of use. Was sad to see it go!!
Jeffrey S | Expérience généraleNo prorated and limited access to the storage in this evening. 6 am to 9 pm access is best due to many of us work 8 to 5.
Debbie P | Expérience généraleProrated is important because of people like me having financial hardships needs every cents if not used. I'm disappointed that I couldn't use prorated money after using only few days out of 30 days. Access to storage sucks. Closing at 7 pm after all we get off at 5 pm from work. This is a no brainer!!!! Make it 9 or 10 pm make more sense than 7 pm.
Debbie P | Expérience généraleLanded here on a one way trip from down south and James & Arez was cool, helpful and resourceful. No complaints
Shaun C | Expérience généraleI have had my storage units for quite some time at this uhaul facility. I have known some of the staff for a long time. They are knowledgeable and kind. This uhaul bathroom is very clean.
LAVEATTER R | Premières impressionsIt would have been more convenient to be able to pick the location of the storage unit on a map of the building. There is a musty smell inside. Please check for mold. One of the fans seems to be loose and makes a lot of noise. Last time I was there I didn't hear it, so maybe it was already fixed. A bathroom would be an amazing addition.
Natalia S | Expérience généraleJames 💯
Shaun C | Premières impressionsThe young man working on Saturday March 25th, 2023 was a great help, he was nice and very respectful
Dawn O | Online Move InVery helpful and knowledgeable
Juana H | Premières impressionsI really like the workers at East Providence
Wanda T | Expérience généraleA light in the storage would be great.
Ayrton L | Premières impressionsEntrance to unit to small for all furniture
Brian F | Expérience généraleReally nice people. And, a great facility!! Will use again.
warren f | Expérience généraleGood costumer service
Omar D | Expérience généraleThe facility had promised to store my keys in it safe, as a document it in an email. The reason for this was that I was not present when my things were stored. Rather, movers moved my things into storage because I was out of town. The facility lost my keys, and I had to pay $100 for a locksmith to come while my movers waited to open the lock.
Luba S | Expérience généraleStaff is super helpful and friendly.
Calieb B | Premières impressionsGreat customer service the most stress free part of my move experience
Ashley C | Premières impressionsI had spoken to someone twice that I could not afford to pay for the unit any longer and my information was ignored and now over one year after clearing out my unit and not paying. I am still receiving a bill for thousands of dollars and continuously harassed by one of the managers after I explained my situation. If I have a financial hardship and can't pay. How do you think that is suddenly going to change. And after I had already emptied out the unit and left my keys with your associates. They screwed up and I get blamed for it. It's bad enough that when you come into the office you can't get anyone to acknowledge your presence, nevermind help you. Your business is good but individual people are so incompetent and customers should not have to suffer for their lack of professionalism. Please do better.
MICHAEL C | Expérience généraleStaff went above and beyond to assist ! Thanks !
STEVEN L | Expérience généraleEverything was perfect!
KIMBERLY b | Expérience généraleNice storage facility
Jordan M | Expérience généraleVery accommodating !
STEVEN L | Premières impressionsMold issue
Craig M | Expérience généraleI was very surprised I could get one in the time I needed and the size I wanted!!!
KIMBERLY b | Premières impressionsGreat Licatuon
lauren k | Expérience généraleSo. First I go there and it takes over 15 minutes to get a checked in (there's only one guy ahead of me). That's not that big of deal, and then everything went down hill from there. I was expecting a bigger storage unit and I expressed that as I saw what I received. Didn't really try ans help me find a bigger one. And THEN the doors wouldn't open. The WHOLE time I was unloading my Uhaul full of stuff. The employee never came back to check on me and was like "idk I guess they're broken"?? Like what?? How unsafe also it took so long to take all my stuff out since I had to wedge the emergency door open! Super unsafe and I highly do NOT recommend
Jasmine J | Premières impressionsI said the facility was well lit but, the storage it self is very poorly lite. Hard to see in storage area itself.
sandra p | Expérience généraleConsistently great service. Thank yoU!
SARAH B | Expérience généraleI want to give a huge shout out to Moragn Amador at this location. She was spectacular when assisting us with the move in and day prior to moving out. Very attentive to my needs and did not suffocate me with loads of products/services that would've costs lots of money. I had a bit of a weird experience with the issue in using the dumpsters at the property. I used the night I moved out and was charged $40 for it. At no point did someone from the company state that the dumpsters were off limits to renters. Mind you, someone came up to us at the trash and even wished us a good night. If that was the case, why weren't we addressed then? We would've immediately went elsewhere had we known prior to emptying out the unit and throwing them there, we would've went elsewhere.
Martha O | Expérience généraleJust exactly what you expect: good!
Elizabeth N | Premières impressionsTerrible customer service. Not helpful. Didn't tell you that you don't have 24 hours access or that their access isn't working at this time. Looking for storage elsewhere
samantha t | Premières impressionsGo to h3!!
Felicia J | Expérience généraleBy far, the absolute cleanest and secure of anyplace I've ever seen. The people behind the desk where always awesome and helpful especially Ray.
MONICA S | Expérience généraleDisappointed how long it took for my move out request to get processed especially because I got charged late fees and got sent an email saying I was late on my payment despite moving out and sending out request before rent date.
Isabella S | Expérience généraleGreat facility- clean and easily accessible
Elizabeth H | Expérience généraleVery nice helpful staff (met at least 5 members all great), clean new storage unit, contents same condition as when we put them in after one year, no signs of pests, would recommend. We had a small unit in same building as office.
Kathlene M | Expérience généraleThere was an issue with the electronic entrance to my unit for the first 2 months of our experience, which meant I could not access the unit after 7pm, which did not adhere to the posted schedule I had signed up for. I brought it to the attention of management and they said they were working on fixing it & apologized for the inconvenience. But upon asking for some sort of bill reduction, I was told they'd have to ask the facility head. Ivory ever got back to me & I was given the runaround a few times. That's not right. Not giving me access at times outside my personal work hours really resulted in a terrible experience. Additionally, I showed up 10 minutes before the office closed one night & asked the staff member in duty if he could help me get into my unit as my card wasn't working. He said he couldn't because he was closing up. Again, awful customer service & completely inappropriate foe the staff member to value their closing over a customers needs while they were still open. While the door issue was eventually fixed, it was too little too late. We've since moved to another facility in the area & are having a much better experience. Unfortunately, I don't see myself ever using UHaul again.
Michael L | Expérience généraleThe staff at the East Providence, RI location are excellent, providing excellent customer service. Dawn went above and beyond to help me when I arrived it was noted that the call and reservation center did not send my storage rental information to them so they could get my ubox out of storage so I could have it transferred to a storage unit. They also gave me wrong information about what a split level unit is; luckily once again Dawn at the site location saved me from climbing stairs to get to a unit. Very unprofessional of UHAUL Call Center! If not for Dawn who went out of her way to get my ubox out from being buried among other uboxes, I would have been out $200 for the movers I had arranged. Thank you Dawn!!! As for the UHAUL Call & Reservation Center HORRIBLE SERVICE!!! The storage facility at East Providence is clean but two things I didn't like: 1. street level storage units have very low ceilings, smell damp and there is no lights so the units are dark. 2. there is no elevator for above street level storage or split levels which is ridiculous!! don't know about lighting because I didn't look at those units.
janet t | Expérience généralevery cordial and helpful.
Joseph C | Premières impressionsThe lights in the second floor of the sstorage area are motion activated but do not seem to come on when needed.
Courtney M | Expérience généraleOur agent was extremely friendly and helpful
James S | Premières impressionsSecond floor with no elevator! Are you people out of your minds. Never again. Never again.
bradford r | Premières impressionsThe lights in our hallway where our storage were off. Was told to walk all the way down for them to turn on. Didn't happen and had to pack most of it in the dark. Every other hallway had lights but ours. Rang the assistance buzzer multiple times and no kne answered or came.
Anthony B | Premières impressionsgreat people working at a tough time
michael K | Expérience généraleVery easy to use and safe. Even though I was moving during the coronavirus outbreak the employees at this location helped me with my move by answering questions and giving information whenever possible, making my move and storage even easier. Merci.
Whitney P | Expérience généraleRay and Jordan where the best at customer service. They where the best give them a raise!!!!
dylan g | Premières impressionsThe guy at the counter was great. Thanks
bob t | Premières impressionsGreat service thanks rosa ceballos.
oclide l | Expérience généraleService was good
oclide l | Premières impressionsThank you for a great experience.
SAVANNA G | Expérience généraleAll went well. Thanks for your help.
MURAT A | Expérience généraleThey were great!
lauren k | Expérience généraleBien
gissette f | Expérience généralethats great
Jeffrey H | Expérience généraleI was in and out of my storage for 4 months. I find the staff very friendly and helpful. It was always clean and I had no problems. billing and payment was easy with the on line app.
Leslie B | Expérience généraleFriendly staff and clean facilities. Use of storage facility was easy.
gissette f | Premières impressionsVery disappointed when I opened my storage liocker to find my items covered in mold. The queen mattress and box spring, a few tables, chair pads and linens are permanently damaged.
Lynn W | Expérience généralexxx
LOUIS A | Expérience généralethe card reader did not work for over a year. I informed the staff a number of times. and nothing was done.i had to keep swiping over and over and it worked a few times only.
PAUL D | Expérience généraleI was told that automatic billing was set up at the time of rental start and when it came time for the second months rent we found out that it wasn't set up correctly and we had to pay a late charge
Barry G | Expérience généraleVehicle was fine, but storage was disaster. 401-286-3267 cell. got there after hours. lock on unit. manager did come to unlock but was wrong size unit. now i have to pay for bigger unit than i want.
Daniel H | Premières impressionsI enjoy the staff members! Very accommodating !
LEONA S | Expérience généraleI was quite pleased at how U Haul dealt with my request. My cousin had cleaned out the unit, received help and greatly appreciated the staff.
PAULA N | Expérience généraleOur storage unit was indoors on a second floor. It was well-maintained, clean and never felt like our belongings were in jeopardy of damage or getting stolen. Very nice facility.
Bridget A | Expérience généraleFine
Dorin S | Expérience généraleThe storage rooms have no lights. But other than that great service.
Carina C | Expérience généraleI want to note that my rating is based only on the level of customer service I received throughout all of my interactions when being helped by Alex & Derek. I was a little disappointed in the unit.
MICHAEL C | Premières impressionsThe price went up way too fast... from 49,95- 74,95 in less then a year! I had to pull out!
margaret S | Expérience généraleNo comment.
dennis t | Expérience généraleThe staff are very helpful and explains everything step by step to make sure the client understand the process im very happy i choose u haul.
Carina C | Premières impressionsExcellent customer service, very friendly and helpful.
Melissa P | Expérience généraleOnly wish it had an elevator or ramp..otherwise 👍
Ken T | Expérience généraleI was surprised by the size of the unit. The website states it can fit three bedrooms. I believe this is true if you have small furniture. I had to purchase two units to fit a two room apartment.
maurice l | RéservationOverall a good experience. If I ever needed a storage container I would come here again.
Joshua M | Expérience généraleI noticed mold on items that were in the storage space. The items were in there for less than two months. Otherwise, everything was great.
Derek R | Expérience généraleIt is annoying to be forced to buy a special UHaul lock, but otherwise, can't complain, it's exactly what I needed.
Nick A | Expérience généraleExcellent
elmer t | RéservationWorst run company I have ever done business with.
Marlana G | Expérience généraleI made a reservation months in advance. When I got to there,the size I had reserved was not available. The attendant said there was nothing he could do & he had to charge me for the larger one.
Eugene V | Expérience généraleThanks Rey and Sam for great customer service during my rental move-in and move-out.
stuart b | Expérience générale.
KRIS S | Expérience généraleWe will be using your facility again
Allan E | Expérience généraleHelpful and friendly staff. I will definitely use again. Thanks for the great service!
john l | Expérience généraleI arrived 1 hour after they opened, unit wasn't ready. Wouldn't let me do paper work to set it up, told me to just come back "later." Wasted my time. I canceled my reservation and used someone else.
Jessica B | Réservationmerci
Denise w | Expérience généraleGreat guy at the front desk. Super helpful and so nice. Storarage spot is perfect
Jeffrey S | RéservationIt was a good experience.
marlana g | RéservationTerrible customer service. Reached out to management and never heard back. Would never return.
Michaela H | Expérience généraleSome staff was rude
TONYA B | Expérience généraleThe people at U-Haul were polite courteous and very helpful I had a very pleasant experience there and would recommend it to any of my friends hope to do business in the future with you thank you
geoffrey r | Expérience généraleThe pod wasn't ready the first time the movers got there so we had to reschedule and even then it wasn't ready. I tried calling and was waiting for so long on the phone. It's very upsetting ...
Sara L | Expérience générale