Évaluations des clients U-Haul Moving & Storage of East Side

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Side

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jeff C. le

Évaluation :

Took over a 1/2 hour to get done Was not the employees fault Computer equipment was terrible

Jeffry O. le

Évaluation :

Le client n'a pas laissé de commentaire.

David W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph P. le

Évaluation :

Only have good stuff to say. Staff was very helpful. Great job.

Delaney M. le

Évaluation :

Make sure the tank is filled before it's rented out. We started out with 1/8 a tank so we had to put gas in before we could even get out of town

David W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Saedd K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerry N. le

Évaluation :

Can't think of anything was fast pickup and drop off

Todd O. le

Évaluation :

I didn't appreciate receiving a phone call about not returning my unit when I had returned it 5 hours previous and 4 hours before it was due back.. Not sure what that was about, but it was resolved

Jonathan M. le

Évaluation :

Brian who handled our process of checking out a trailer was very nice and did a quick job for us to get going on our way. When I returned the trailer later the lady who checked me back in was also very courteous and efficient in checking back in the trailer. Overall I’m very haply with the people we interacted with and will be back when needed.

Darrel B. le

Évaluation :

Make sure they know to take pictures before locking up truck

DONNA H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terry C. le

Évaluation :

when returning rental unit, main employee didnt say anything when I entered. Employee was messing with the computer then just turned around and walked into the back of the building, no acknowledgement that I was even there. After about 5 minutes, finally another employee walked in and helped me. Also, there was no paperwork. The store had run out of forms, how can that ever happen?

Michael F. le

Évaluation :

The truck was a typical “old” U- Haul truck the shook at a speed of 60 miles an hour.

Kyle H. le

Évaluation :

We were sent a link via text to check the truck in. I followed the link & completed it. I was charged $20 for supposedly not checking in the truck. I contacted the location on Hubbell Avenue in Des Moines Iowa, but they haven’t refunded the $20. If the money isn’t isn’t returned I will take legal action. This is a scam! Please refund my $20!

Pamela S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Merlin K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tami F. le

Évaluation :

The mobile drop-off was concerning for me. The app needs to be improved, I had difficulty with it, and I just didn't listen well to my rental guy when he told me what to do if I came back after hours.

Carlos S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew S. le

Évaluation :

Le client n'a pas laissé de commentaire.

deborah b. le

Évaluation :

Great, knowledgeable and professional staff!

Janet H. le

Évaluation :

Equipment broke down. Roadside Assistance directed me to a separate location after a service tech wasn’t available to inspect the truck. I advised Roadside Assistance that we would not be able to re-fuel the truck. Called again Monday the 12th was reassured notes on the reservation about fueling and today I receive an updated bill charging me for fuel! Poor customer service, can not reach the location at all...won’t be going back.

Zachary M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christian F. le

Évaluation :

Great experience overall.

Peter G. le

Évaluation :

Booking process, which had nothing to do with the location was very difficult.

Marlene B. le

Évaluation :

The only issue we had is we couldn’t pick the trailer up earlier than scheduled :( We were ahead of schedule so it would’ve been nice.

Shujun C. le

Évaluation :

The person there lied to us. He told us we could rent more blankets, if they are eventually not used, we may just tell and we shouldn't be charged, but when we returned unused blankets, we still got charged and we were told " no credit for unused ones". Not sure who lied, the rental site or the returning site? The personel there not helpful at all, we have to search and find a closer returning site ourselves and made the call ourselves, the person there e rental place or the return place.

Barbara P. le

Évaluation :

I brought my truck back before closing time and I was charged after hours fee. Four receipts came through my phone.

Greg G. le

Évaluation :

The service worked perfectly!

Natasha H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cass B. le

Évaluation :

The rental process was good. I reserved the trailer on line and picked it up. The trailer was a motorcycle trailer. The trailer needs to be redesigned. The bed has a corugated surface, which the motorcycle would follow along a groove. None of those grooves lined up correctly with the wheel chock. The center of the trailer needs a flat track area in line with the chock.

Nancy K. le

Évaluation :

This new location that came about last December is great. It is easy to get in and out of. Both times this past week I used your service, these guys were great.