The guys outside were a little rough around the edges. They were very nice good to joke with
THOMAS LCustomer Reviews for U-Haul Moving & Storage of East Side
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very clean, well lit, easy to get in and also secure.
Amy G | Expérience généraleCouldn’t ask for more in terms of clean storage and helpful/friendly staff.
Thomas S | Expérience généraleGreat customer sevice
Brian DVery professional and attentive staff
Curtis AThank you that I had a place to put my belongings.
Tamera G | Expérience généraleI was told to bring the truck back with 7/8 of a tank of gas because that's what I started with. I put slightly more than 7/8 just to be safe and still got dinged $25. That's poor business practice. I will not recommend Uhaul anymore.
Joseph SBut frustrated as quoted price when called $45/month. Then told that location not so good. This one $69/month. Then told across the street really $54/month. All a bit on the high side. Otherwise super helpful staff and impressed by how clean and organized. Good team U Haul has here in Des Moines!
Brad B | Premières impressionsi would recommend the uhaul in des moines ia. that guy was one of the best people i have work with on getting a trailer. went out of his way to make sure everything was great.
Josh cThe drop off for the trailer was confusing but we guessed and dropped it of along with the big truck. Unfortunately, we realized the windshield mount phone holder was left on the truck window just after dropping the key in the drop box so took photos of it tried calling the location immediately this next morning, but no one would pick up so kicked over to the national call-center but ended up driving back over to the drop off at Hubble and were told it was not there. So... someone at this location stole this outright! Unbelievable!
ROBERT REasy
thomas gRented a motorcycle Trailer. Trailer in excellent condition, good rates for rental!
DOUGLAS FAll the signage was small for a giant parking lot. I didn't see the signs on where to actually leave the truck until I had already parked it and turned the key in.
Karey HGreat experience
kimbery hCheck in and check out was very slow except for the gentleman that checked the truck back in, he was excellent!
William Sexcellent service, thanks
Jeffery MOnline move in was unclear but person on staff was incredibly helpful!! Facility is clean and well maintained. Unit was clean and brand new lock was left inside for me. Feels very secure, glad to have my stuff in a safe place.
Jack P | Online Move InMore workers
Natasha FKeep doing what you're doing. The customer service is amazing. The representative that helped me was very professional, funny and friendly.
Julia FIn and out Staff was helpful and knowledgeable Check in was a breeze Check out was a breeze
James KTy
Valerie WEverything was more than satisfactory: excellent and efficient service from the employees.
Karen VStaff very helpful
Robert LFor having 1 person working - SHE did a FANTASTIC job - very thorough while being friendly and professional. Too bad corporate doesn't pay more for being bilingual and part time - while standing in line with over 10 people half were Spanish speaking.
Veronica GNot the most enthusiastic team but got what was needed
Jim RThe agents were very friendly and knowledgable.
Glenda HVal was friendly and helpful
todd mTruck was not clean, or ready to be rented. When I got in the truck it said 0 miles to empty. Called in the morning to ask if any were available, was told no. The customer service number found me one on this same property after on location told me none available.
Jason MVery good
Emmanuel pI would recommend a full inspection of the vehicle before it is rented out.
Sara PFriendly, helpful staff. Excellent customer service skills!
Cathy Hwe were supposed to pick up U-Haul at midnight. We had reservations. On Wednesday! Feb1,2024. and by 4 am we finally got it! We spent all that time on the phone with U-Haul and that was insane. We were supposed to have a dolly that we paid for, wasn't in there And we had to carry everything down from the 3rd floor.! wasn't' No gas in the truck. It was dirty. We had to drive 4 hours to Mo. Didn't get our deposit back. representative acted like my husband was stupid because he is dyslexic. kept making us reload pages.
scott BEmployee at the store charge me over $100 for a one-way car dolly when I only had it for approximately one hour and pulled it 15 miles. Found out he could change it to a local one way and I could've save some money.
Nathan GRepresentative was very helpful and seemed well trained.
Robert LCarrie was awesome! Made getting the truck so fast and easy!
Ellen KMy dad is salty about having to pay for going over mileage when the uhaul drop off was on the other side of town- Also when I was looking for a drop off place- an option for the drop off by merle hay never showed up and if that option had popped up, we wouldnt have gone over on mileage and wouldn't had to pay extra
Holly HWhy would you ask someone who's stuff was auctioned off after being told I could settle up and have 28 hours to get my stuff out? I had a few conversations with employees and was told to call back the first part of January. When I called to pay and get my things I was informed my locker had already been auctioned off! I lost thousands of dollars worth of my mom and dad's stuff that was all I had left of my parents! I will never use UHaul ever again. And I have been a loyal customer for years and years.
Cory T | Expérience généraleVery helpful
PEGGY N | Premières impressionsThe business was open and the attendant was very helpful. She suggested to contac customer service for a possible credit. We returned early
Richard WThe minute I pulled someone was out there directing me and even helping me unhook the trailer as well later that day with another rental aided us again with zero guff everyone there gives it there 100 %
Tristan Cthe man was very helpful & kind
fatima PStaff was extremely helpful
eugene lKendra at Hubbell ave U-Haul was great at explaining the terms and conditions of the contract and made sure the move in was a breeze. Would absolutely recommend U-Haul storage to friends and family.
Prasad M | Premières impressionsKendra was great and accommodating. Made the trailer return easy, especially after a long drive.
Durga VAnswered all my questions and made the self drop off very easy
Thomas BGreat professional service
RICKY FThe person I worked with was super-helpful. I've never seen a U-Haul site so large, clean, and full of everything. Best U-Haul drop-off experience I can remember--thanks!
David CThe personwho received and checked the truck was excellent
Gloria AOne thing that really annoyed me when I lost my key to my lock was the fact that the first person I had a whole crew of people when I was going to move out come over on a Saturday and the people there said well you can't cut your lock off your locker unit and we will not do it either you have to hire a locksmith well that's kind of funny the next day after consulting with a locksmith and how they would do it because I know people that are locksmiths I attempted to draw out my lock cuz that's the way they would do it somebody from your unit your storage facility decided oh well you're not doing it right I'm just going to come over with a soul and cut it off for you and he said well we'll we normally charge $50 for this oh okay well the first person told me you wouldn't even do it so basically I had a whole crew there on a day that I could have had all my stuff out two days before it was due and you the communication there that people don't know what's going on and that's just not convenient on top of that if you're laid in your storage unit by one day you're charged 100 bucks $50 for a lien fee and $50 for a late fee which is more than what the price on the rental unit was they're asking me about my experience
Larry E | Expérience généraleThe email receipt only had zero dollars on it. No statement of charges. This is why I mark this location below average. Did not finish the return
Michael CMore help at your counter . Over 35 minutes to check in and longer to check out . I believe there was a staffing shortage ? That being said your employees were courteous and professional !
martin cAlways rent from you all because you guys always a good customer to me and when I need a truck or a U-Haul in time I come rent from you all the time you guys are excellent to me thank you Arnold b e l e w
Arnold BI was charged for gas when I returned it with more in it than when I picked it up.
Amy WEvery on was ok
Roberta M | Premières impressionsThis was a great storage facility. It felt safe and friendly every time I was there. The staff was very helpful. I would definitely use this facility again.
Heather B | Expérience généraleMy reason for choosing to leave Uhaul was purely financial. I'm currently in need of reducing expenses. In the future if I'm in need of storage I will again choose the Des Moines east facility
DANIEL J | Expérience généraleDJ was AWESOME!!! He was dealing with us, another customer, and helping another staff member at the same time! He's AMAZING!
KIMBERLY C | Premières impressionsI got this storage unit in my name, and only my name. A couple of months ago I found out that my boyfriend had gone in and was able to get himself added to my unit without my consent. Come to find out, he has been gradually getting all of my stuff out of the unit. I never said I wanted anyone else added to my storage unit. I'm not sure why this lists my move out date as the 18th because I did not move out and I don't plan on moving out anytime soon.
Nikki P | Expérience généraleYour staff was friendly, fast and efficient. It was a pleasant experience that I will recommend to others
Sarah H | Premières impressionsMark is amazing, a blessing his team all have been good .. ☺️
Keyandra W | Premières impressionsVery nice facility and very nice staff
Kevin H | Expérience généraleEasy to move in.
Mitzi S | Online Move InI never had anything in my unit after hearing of someone climbing over the top.
LORETTA I | Expérience généraleThe store manager at the Hubbell location was very helpful.
Blair W | Premières impressions,,,
JEFFREY L | Premières impressionsHad a snafoo with the registration but they figured it out and all eas good
Theresa B | Premières impressionsVery knowledgeable, helpful and professional
Aldo M | Expérience généraleDrew was an incredible employee, he deserves a raise for how helpful he is
JAMES V | Premières impressionsThe owner(can’t remember his name) was super helpful and friendly in helping me get my storage unit set up!
Ashley W | Premières impressionsAshley was great, friendly and efficient!
Kevin C | Premières impressionsThe new manager Scott brought a much needed breath of fresh air to the place. My last experiences left a lot to be desired but I was greeted with a smile, helped me through the entire process . I left feeling really good about my things being there and will continue to use this facility for a while I think. Great experience. Thank you Scott and staff
Tom M | Premières impressionsThe night staff seemed annoyed because I left the trailer in the loading area. Sorry, but I'm the customer and it's your job to make me happy, not the other way around.
Dennis T | Premières impressionsThe young lady Ashley (assistant manager) who checked us in was very nice and professional. She did a great job and should be commended. She is a great representative of the company. Dr. Rico Bertagnolli
Rico B | Premières impressionsNice access and fells secure
Trevor C | Expérience généraleVery nice location had my stuff here before had no problem it was an awesome experience
ROSHANDRA K | Premières impressionsUhaul sold my storage unit at auction by "accident" NOT COOL and against state law. I still haven't been issued an apology nor explanation. I Rate this company a negative number
Jean A | Expérience généraleVery helpful and understanding. Some of the nicest people out there. Much appreciated!
jessica r | Expérience généraleNeed more hauling carts.
Michael N | Expérience généraleThe staff were very helpful , the person who help us (sorry I don’t know his name ) was fantastic .
Angela C | Premières impressionsStaff was very helpful at u-hual on Hubble in Des Moines Ia very knowledge the place was very clean truck rental clean and ran great my storage unit clean and ready to go I would recommend u hual I go nowhere else.! thank u!!!!!!!!!!!!!!!!
Charlie B | Premières impressionsI won't be using Uhaul ever again. I had a lot of issues when I moved regarding the truck and the storage I reserved was suppose to be a 5x10 and ended up only being a 5x5
JOSHUA A | Expérience généraleBRIAN WAS NICE TO DEAL WITH
Kaylinn M | Expérience généraleVery clean and rodent free friendly! That is very hard to find in storages nowadays!!! I would highly recommend U-Haul!!!
Rochelle H | Expérience généraleI've lived here a year and moved 4+ times and every time I've come in there very thorough and helpful. Keep up the good work
Matt K | Premières impressionsEmployees all very friendly and knowledgeable.
Kristi D | Online Move InI hv used the uhaul store on East HUBBLE alot of times first time using the Storage Unit I hv never been disappointed will recommend to anyone looking for help. THANK YOU Anna C
David C | Premières impressionsRats got into my storage unit.
Daniel R | Expérience généraleBrian was very helpful.
paulette a | Premières impressionsLocal place was great. The changing of information you receive between the 800 number, the local number (when moving intrastate and one-way) and the actual location is annoying but that has nothing to do with this facility. If you want to be 100 % positive of anything, you have to call actual facility. Brian at this facility was awesome!
DARRIN K | Expérience généraleManager was rude and upset for changing my truck reservation to this facility
Juan M | Premières impressionsThe new staff member was struggling a little bit so we weren't sure about the transaction at the beginning, but the manager stepped in to help and everything went so smoothly after that. The manager was more than helpful and provided us all the info we needed. The only issue I have is that the answers we received from the 800 number when reserving the storage unit (it's a 20x10) was different than the answer received when I called the local place (10x20 and two 5x10) vs the answer I received when we were there (15x10 and a 5x10). If it was reserved for us as indicated when I initially called, then why was it decided upon arrival? Uhaul corporate needs to do better so local branch doesn't have to deal with the fallout.
DARRIN K | Premières impressionsFantastic combination of ease of use and security. Thanks for looking after my stuff for a year.
Kevin C | Expérience généraleEasy to get to, load and unload. Good equipment (carts, etc.).
James P | Expérience généraleFriendly staff. Only thing I would say needs improvement is wait time in line to get assistance
DANIEL J | Premières impressionsThe storage I got wasn’t clean so had to take some trash out
Salvador N | Premières impressionsVery helpful folks
BILLY K | Expérience généraleThe guy that checked us in was very unhelpful and rude I wouldn't send my worst enemy there only on the Easton in 29th Des Moines everywhere else we went we were pleased
Charles r | Expérience généraleThe truck and trailer were both in excellent condition, easy to operate and comfortable. We had to move our furniture to one of your storage units after arriving at our destination and found them to be very satisfactory. We would definitely recommend U-Haul above all others..
James P | Premières impressionsThings are going rather slowly hopefully Uhaul is very understanding.
Andrea W | Premières impressionsTerrific guys, the storage area is clean as are the vehicles and well maintained.
douglas w | Expérience généraleGreat staff! Friendly and helpful. As with many places right now, could use more staff so don't be in hurry, you may need to wait. Regardless of the wait, the staff was amazing and when it was your turn, they gave you all the attention needed. The facility was super easy to get in and out of. We even found a lovely plant shelf in the share area. I highly recommend this U-Haul center for all of your moving needs.
margaret l | Expérience généraleThank you for all your help
Aldo M | Expérience généraleIf I could give my experience negative 5 stars I would!!!! I went ahead and (tried ) to take advantage of the free storage unit your app enticed me in doing when I rented the truck and I ended up having to get the truck g or another day because it said incould doneverything online and be to check in at the unit by 10pm Got there at 730pm. Couldnt use the app. Rang the buzzer the man who ansswered told me to call the 800 number at uhaul.com. was yikd it would.be 30 to 45 min. Wait on hold. Waited gor an hour finally hung up. Went duting office hours the next day, the agent checked us in ( took over an hour) even tho I had spent about that much time trying to navigate the u your web site to complete the rental only to find out that the while unit thing was a total waste of over 2 hours.of my life that could of been put to use doing something great! Instead I was left with extra milage (20 or more at 89 cents a mile, an extra days truck rental as I could get into my init to empty the truck so I could return it! And A LOT OF STRESS! the unit still set empty as I had to return the truck by noon today and was unable to access my unit and the agent that was there was unwilling to answer the nick at the door or the buzzer on the wall. I have a video of him sitting at the desk staring at is knocking on the door 5 min. After GE said we were all set. We were not all set because we went to the door put in our access code ( he said he was out of access cards) and it said our unit was disarmed but the slifing doors would not open to let us in.! IT WILL BE A VERY DESPERATE SITUATION BEFORE I WOULD USE UHAUL FOR ANY REASON. FOR A LONG TIME! P.S DONT HAVE THE RESERVATION NUMBER but the storage units location is 2526 Hubble Ave. And I have video of everything I am telling you (tie.. him sitting at the desk and ignoring our numerous call for help
Charles r | Premières impressionsGood experience, especially with the free month storage when renting truck. Really appreciate that. However, bathroom was dirty, used paper towels on floor, no trash bins in bathroom or indoor offloading area. Could have used one or two more carts. No big deals, just had to wait for others to finish before we had a cart. Thanks very much!
kent s | Expérience généraleI love the idea of not being out in the cold trying to get things out of your unit. A very clean climit control. The best place for me being a older woman. Thank you for having such a nice place where everyone can get out of the elements.
SHIRLEY M | Premières impressionsVery secure climate controlled facility. Staff is awesome and helpful. Will use again when we need storage.
Benjamin P | Expérience généraleGM Qasim very helpful and worked with us.
Donald B | Premières impressionsI have been storing my belongings in sel storage facilities around the Des Moines area for almost 4 years now the Uhaul Store on Hubbell is hands down the best facility around here!! The customer service here is top notch and the facility is clean and very secure. Thank you to Brian and all his entire staff for a great experience and for keeping by belongings safe and secure!! Tracy Gardemann
TRACY G | Expérience généraleIf I get charge for a month I'm not there we will have problems
DARRELL E | Expérience généraleEverything was done inside. Good security. Easy access if you are authorized.
DAVID M | Premières impressionsAmazing experience.employee that assisted me that day. Was extremely helpful need more people like that in this world
jake s | Premières impressionsEverything was fine until I moved out of my unit. I made a payment and it took 2 days for the lock to get taken off of my unit and then the day my payment was due for my next payment there was a lock back on my unit and then I was given until the time the office closed to move out of my unit that I again had to wait for someone to come take the lock off again when I was in my unit just previously that same day. And nobody even called to clarify what was really going on. I called and got sent to customer service which was no help either.
Courtney Q | Expérience généraleI only had the unit for 10 days while leaving a domestic relationship so I wish I could have been prorated since I didn’t use the whole month.
Allison W | Expérience généraleEasy to use, convenient, and flexible. It was super handy to be able to drop off our truck after hours and check into the storage after hours as well
Benjamin D | Online Move InUhaul was open in a Sunday, I live on the south side and nothing was open so I drove all the way to Hubbell. The staff was amazing, helpful and explained everything to me! If I ever need another storage unit I will go back to Uhaul on Hubbell!!
SAVANNA C | Expérience généraleSuper secure facility. When a problem came up, the staff worked hard to find a solution. Very happy to be storing stuff there.
Benjamin P | Premières impressionsThis is the first time I've used a uhaul that had a storage facility and it was an amazing experience. So convenient!!! Made my move so much easier! Merci.
Sandy L | Premières impressionsThank you so much for being available on a Sunday for me to get a storage unit!! It was quick, easy and convenient! :)
SAVANNA C | Premières impressionsThe prices for certain sizes is a bit much a little lower,for a 5/10 is 65./75 .with tax,it would be better suitable around 55 dollars plus tax, I feel better about that price. Amen. Thank you. Good day
SHAWN Q | Premières impressionsThe staff was very hellpful and friendly
Tatiana H | Premières impressionsExcellent education on entry and exit buttons
Morris M | Premières impressionsI thought the staff was very helpful when you needed them. I had lost my keys to the units and they put me in touch with a locksmith who was able to come the next morning and opened both of my units in less then a half hour.
Tom W | Expérience généraleIncredibly difficult to get ahold of staff over the phone or via email, and when you're able to, it's obvious that they'd rather be doing anything other than helping you.
Taylor F | Expérience généraleThey over charged me then charges my card again in another county and still have yet to get my money back
Alexiss E | Premières impressionsA ll good.
donald m | Expérience généraleNotify the customer when renting a 10ft Uhaul and dolly, that the truck do not have a walk ramp. Otherwise it serves purpose to pay for the dolly of it is no use when moving.
Patrice G | Premières impressionsVery pleased so far.
Mary A | Premières impressionsCustomer service is useless, building is hot and humid. I would not consider this climate controlled.
Matt C | Online Move InThe staff were always extremely friendly and helpful!!!
James S | Expérience généraleOver all things are good. How ever there needs to be more help on staff. Having customers wait 20 to 30 plus minutes in line is not good. The location I went to,had only 2 men doing everything . They where working very hard, but they definitely need extra help to make things go smoothly for them and the customers. Once I was attended to, the service was great and they where friendly. Please get them some more help.
Destiny W | Premières impressionsGreat service
FREDDIE M | Premières impressionsS.O.
donald m | Premières impressionsWhen trying to use 1-800-GO-UHAUL trying to ask questions I kept getting disconnected but they are a reservation. It took 5 times to keep someone on the line. Next time I will just go to facility to ask questions and make reservation.
Diane G | Premières impressionsI wanted to rent a truck but they couldn’t rent me one from the east side Des Moines ia location I had to get it from urbandale ia location which put me over my 72 miles so I had to pay for more miles which was not happy with so that would give you a lower score
Tracy R | Expérience généraleVery nice and the storage was free with my truck rental from a few weeks ago. It was a blessing for sure. It is a lot of walking to my storage but I liked the fact that it's air conditioned. They have carts you can use overall it was a great experience. Merci!
Jacqueline U | Expérience généraleOur move in was very smooth. The facility manager was friendly and very helpful throughout the entire process. It was easy to locate our space and the facility carts made the move in go very quickly. The facility is clean and well lighted.
Kent B | Premières impressionsThe manager Brian is great at his job.. very helpful
shatasha l | Expérience généralePolite, friendly customer service and super clean and convenient property!
Arica M | Premières impressionsThere was a long line. There could have been more help to assist customers.
Tim T | Premières impressionsThe staff is very friendly and helpful.
Phillip L | Online Move InThe space is great and security is great. Largest complaint is it was under staffed both times and staff seemed as if they didn't care if they got to you in a timely manner. I had to wait in line for an hour (2nd in line) while other staff members were outside and walking around. Facility is great however do t expect to get in an out in a timely manner and a lot of DYI to help move things faster.
Travis H | Expérience généraleOffice staff were most helpful. Tried customer service was not answered past initial phone pick up. I guess there were computer issues.
Glenn D | Online Move InI will just have to buy 24 hour access because I get here with few minutes to spare and it is cutting it too close.
Katie T | Premières impressionsMinor hiccups accompanied by excellent service and accommodations.
DANIEL R | Premières impressionsEverything was great
Tracy R | Premières impressionsFacility is very clean and organized-like the drive in bay for unloading and appreciate having the carts to use for transporting my boxes-very secure facility-staff is very nice and helpful-Brian took me to the unit and showed me how to do everything
Patricia G | Premières impressionsOn second trip over I saw cockroaches running around, and on my final pick up I saw mouse droppings all over the place. I sprayed cockroach killer each visit and did see mouse traps the last time in the units that the doors were opened, but I will never leave my stuff here again for fear of what I will bring back to my house. I had my stuff here for 4 months and after 2 months the rate went up by $40 a month (about 50 %) and no one ever told me that was going to happen, and since I have auto pay, it blindsided me, I was told that was the new rate. Overall a bad experience for me
David R | Expérience généraleStaff very professional and friendly. Grounds very clean. Thank you!! One major negative: The door thresholds are bumpy.
Lonnie A | Premières impressionsMy experience was not necessarily a positive one, but I feel the staff and the manager made every effort to assist me. It feels as though they may be very short-staffed, which is stressful for both staff and customers. I had an exceedingly long wait on multiple occasions prior to my move-in, and noticed that some people walked out, unable to make their purchases. To their credit, the staff remain friendly, professional and helpful so I feel they are doing the best they can under difficult circumstances. I had to pay additional charges from the trucking company that moved me due to the long wait to get checked in. There is some type of construction taking place at this time in the storage area, so I found there is dust in the air. Someone was smoking in the storage area and I am hoping that it is not something that continues as I do not want our belongings to smell like cigarette smoke. The manager/staff assisted me with issues that occurred and I am appreciative of their efforts and satisfied at this time.
Kathleen S | Premières impressionsthe employee take time to serve customers.
Nida F | Premières impressions