Évaluations des clients U-Haul Moving & Storage of East Side

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Side

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Johnnie S. le

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App wasn’t very detailed as to what to do with keys . Tried to give them to a worker but no one was at the counter. Left keys there anyways but still unsure of the process.

Melissa N. le

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Very unsatisfied period with uhaul

Timothy L. le

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Le client n'a pas laissé de commentaire.

Yesenia S. le

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Better road assistance in iowa very poor.. delayed with my plans when i Spoke to representative for at location told him my situation and it seemed like he didnt care when we asked if we change the trailer Since we haven't used it a due to faulty wiring and he told me that he was going to call and ask a supervisor I had to call him back because I don't know of he forgot about the situation but when I called back he seemed to answer fairly quickly and then I called road assistance the representative or was nice she was nice om helpful billing thing was that she was and if she told me that she was going to get back to me in 30 minutes as well and did take a little bit longer than 30 minutes but she did keep me updated but that location does need training on representatives with their customer service I did not like the fact that the trailer that I rented had 2 tires that were super bald and it's a inconvenience for me to be traveling in for a tired of pop when I would like a trailer to be fully updated on maintenance Because one of the front axles was bent now understand other customers use it but once the trailer is return representatives who help a load the trailer should check to see that the the trailer is is up-to-date on maintenance very poorly on on this locations end.

Janet C. le

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Le client n'a pas laissé de commentaire.

Kenneth R. le

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Never actually got inside the store a gentleman was scooping snow outside and he took care of my return on the spot!!

al K. le

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If I need a truck to move something big, again, it will definitely be !U-Haul!

Marilyn G. le

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I did 24/7 online pickup after arriving at 7 am found out that the key had not been left for me. I called 800 number didn’t seem to know what they were doing. I was told my reservation was for the 25th so I gave reservation number and read were it said Sunday January 26 at 6am pick up time. I was then transferred to someone else was on hold for 15 minutes. They tried to find another truck somewhere but there wasn’t any. I had to be taken back home to wait til 9 o’clock opening. Then went back at 9 got the truck wasted gas and time also my helpers had to leave at 2 fortunately for me they were able to change their plans as I’m a 57 year old woman with a handicap. Then as we were loading noticed something black on floor of truck like grease it was slippery, I swept the cargo area before returning it was dirty and even gas a few pieces of broken glass. In the cab there was something spilled in door where cup holder is which I cleaned up.

Bret A. le

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Le client n'a pas laissé de commentaire.

Leah M. le

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Le client n'a pas laissé de commentaire.

Richard P. le

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Le client n'a pas laissé de commentaire.

Logan S. le

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Reserved a car transport and when I got there there was no trailer. They didn’t have one ready for me. They didn’t even have on there. Then after dealing with that I had to got to a different location to get a trailer. When I got there I had to argue with the works because they tried telling my truck didn’t have the towing capacity to pull the vehicle that I was trying to pull. Which in fact it had plenty and I had to prove it to them then them tried telling that the vehicle was to long which it wasn’t and had to argue with them about that also. In the end it took me 2 hours to get a trailer and made me 2 hours late meeting the guy that I was buying the vehicle from which was out of state ( 3 1/2hrs away)

Melissa B. le

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Le client n'a pas laissé de commentaire.

David G. le

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The online experience is awful and should be better explained when you sign-up. It took me 45 minutes to pick up the truck

Paul C. le

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Le client n'a pas laissé de commentaire.

Kris P. le

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The City of Altoona had a great experience at the Hubbell location!

Bonnie W. le

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Very helpful staff

Erica K. le

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Great customer Service! Thanks!

Jhamel B. le

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We were given the wrong truck; a more expensive truck than what we asked for. We were not told how much the insurance would be and we were not told about cleaning fees either. We were charged double the days for an appliance dolly also. Davin is the guys name i believe. Brian corrected the situation as best he could by removing days off the appliance rental and adjusting the truck rental price for the truck we asked for.

Shawn F. le

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Le client n'a pas laissé de commentaire.

Guadalupe R. le

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Le client n'a pas laissé de commentaire.

Tracie A. le

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Le client n'a pas laissé de commentaire.

Raymond R. le

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Le client n'a pas laissé de commentaire.

Donald L. le

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Le client n'a pas laissé de commentaire.

Laura A. le

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Helpful employees. Reasonable rates. Will use again. Hopefully not too soon.

Jim H. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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The two employees had only one handheld phone device needed to check customers in and out. Since they had to share one, it took a long time to work through the line of customers.

Kenneth G. le

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Everything wenr smooth

Karen M. le

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Need an extra step on side. Too hard to get in and out.

Christine M. le

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Le client n'a pas laissé de commentaire.

Benjamin P. le

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I have confirmation of a truck rental using the 24/7 app and I was unable to get my truck till 9:20. It set my whole day off. We hired helpers and I was late to that. We had to continue our move after sunset and it had started snowing. If I had been able to get my truck 90 minutes earliet we would have finished before sunset and much less snow interference.

Rocky H. le

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Le client n'a pas laissé de commentaire.

Wesley H. le

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Le client n'a pas laissé de commentaire.

Erik B. le

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Woman working was very friendly.

Anthony S. le

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Le client n'a pas laissé de commentaire.

ROBERTS M. le

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Le client n'a pas laissé de commentaire.

Aaron D. le

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Le client n'a pas laissé de commentaire.

Stacie B. le

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Le client n'a pas laissé de commentaire.

Joshua G. le

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Live up to equipment guarantee. Reimburse for gas levels significantly higher than what it started with. Fully compensate for difficulties that were directly caused by your mistakes.

James L. le

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Le client n'a pas laissé de commentaire.

gail S. le

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Le client n'a pas laissé de commentaire.

Daryl B. le

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Nothing. UHaul was super to work with. As a senior citizen, I appreciated having the ability to call at any time with questions, all of which were answered very patiently and thoroughly.

Steve L. le

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Le client n'a pas laissé de commentaire.

Amelia B. le

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Le client n'a pas laissé de commentaire.

Bryce U. le

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Le client n'a pas laissé de commentaire.

Benjamin H. le

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My original reservation was to rent a truck from UHaul location in Harlan, IA. Two days before pick up, I was called and notified that Harlan would not have a truck I reserved available. My reservation was transferred to this Des Moines location. Because UHaul changed my pick up location I had to drive additional miles. UHaul charged me for those additional miles at a rate of $0.40 per mile. Despite my request to waive the charges because UHaul changed my reservation, I still paid the additional fee.

Jeff O. le

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Nothing.. That group of employees at the Hubbell rd location is a great group always helpful and courtesy, and happy. Keep up the good work and staff there.

Sally H. le

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Le client n'a pas laissé de commentaire.

George S. le

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Le client n'a pas laissé de commentaire.

Gloria M. le

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This Hubbell location tops all locations.??

Thomas P. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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N/A

David J. le

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Brian and his team were great! Good service.

Robert B. le

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Le client n'a pas laissé de commentaire.

Lathrop P. le

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Le client n'a pas laissé de commentaire.

susan C. le

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Le client n'a pas laissé de commentaire.

Jonathan M. le

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Le client n'a pas laissé de commentaire.

Jack N. le

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The truck broke down, I checked oil, tires, exterior and everything before departure and all was good. I think driving in the mountains may have been a factor as to why it blew a spark plug through the head. Probably nothing anyone could have done. The roadside service was slow in getting us settled. Our Room was excellent.

Oscar D. le

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Le client n'a pas laissé de commentaire.

Charlie T. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Customer service was poor. More training and add people to move equipment to the location where it was reserved instead of asking your client to do your work for you. For a simple move I had to go to 4 location. It took to days because uhaul store open hours. Works in the Ankeny store were condescending. We have a long story of U haul experiences. The six wheel carts at the storage unit in Ames was nice.

don M. le

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Great staff - very knowledgeable and helpful.

Carmen J. le

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Le client n'a pas laissé de commentaire.

Kim S. le

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The guy was late. Also, I requested pick-up at a much more convenient location.

Daniel L. le

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The staff was very friendly and helpful!

Stephen P. le

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Le client n'a pas laissé de commentaire.

Dawn W. le

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not sure, wish they would have called when they knew something was wrong with the truck that we rented.

Rodney B. le

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Brian Cornwell and David were very helpful and great to work with. I give them both 5-stars for customer service. I had an awesome experience!!

Patrick H. le

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Le client n'a pas laissé de commentaire.

William W. le

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Le client n'a pas laissé de commentaire.

Rebecca T. le

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Devon was very helpful and made the process easy.

Amy M. le

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No.way

Joel M. le

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Le client n'a pas laissé de commentaire.

Stephanie F. le

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Very nice.

Jamie-Lynn S. le

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Inside of cab was dirty

taylor M. le

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Truck and trailer were not ready, waited 2 hours due to a employee not knowing their password. Once I finally got the truck I was half way to the back to my mothers house and realized they never put the dolly In the truck. Also half way through Kansas the bugs started getting bad, no washer fluid, garbage under seats. Lastly, went to drop the truck and trailer and the employee told me I went 18 over the amount alotted. I wad never told there was a mile limit. Why would u rent say u have the truck for 5 days, but not be clear there is only a certain amount of miles.

Christian S. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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Le client n'a pas laissé de commentaire.

Jamie-Lynn S. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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U haul uses unethical business practices. From now on I will be using budget for my pickup rentals. Sorry you decided you don't need my business. I've rented many times but won't be back

Phyllis S. le

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The truck ran like a Champ. No problems.

Paul K. le

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Le client n'a pas laissé de commentaire.

Carmen J. le

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Le client n'a pas laissé de commentaire.

Randall S. le

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Van could of been a little cleaner and it did smell like cigarettes but overall good thank you

Thomas K. le

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Employees were friendly and focused on taking care of me. Great customer service!

Franklin D. le

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Very friendly staff. Will use again.

Marianne B. le

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I don't know why i was charged almost $100 for gas when the truck was at 1/2 when i got it and it took $25 to put it back there and my mom said she put gas in it before sje dropped it off and then charged $20 for putting key in drop box when i was told that once the truck was dropped off we could put the key in that box I PROMISE I WON'T EVER USE UHAUL AGAIN AFTER THIS BIG EXPENSIVE THEY JUST TOOL FROM MY DAUGHTER AND I TO HAVE FOOD IN OUR HOME AND CHARGED WAY MORE THAN SHOULD HAVE AND NO ONE EVER EXPLAINED THIS TO ME ABOUT THESE CHARGES OR THE AMOUNT IT COULD BE NOT A HAPPY PERSON OR WILL TELL OTHERS TO DO UHAUL WHEN THEY MOVE.

WILLIAM F. le

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Give the guys a better computer system to work with I was there. System was down and having troubles but they still managed to get it taken care of and we were still having a good time

SAMI S. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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nothing

Rhonda M. le

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Le client n'a pas laissé de commentaire.

Tina G. le

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Passenger door handle broke had to crawl through driver side to open door. When it was time to return truck it wouldn't allow me to return the truck through the 24/7 share, kept saying share location. I called customer service, I was on hold for about 45 minutes. After being the Uhaul location for almost a hour trying to return the truck. I finally put the keys in the drop box and left. After a hour and half uhaul finally answer, they told me to call back in morning. I called back first thing in the morning i was transfered to 3 different locations. I was told that they would call back. No call back. I was charged $20 extra for not being able to log on to the 24/7 share

Denise G. le

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Le client n'a pas laissé de commentaire.

breanna D. le

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Le client n'a pas laissé de commentaire.

Patrick C. le

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Le client n'a pas laissé de commentaire.

Randall S. le

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Le client n'a pas laissé de commentaire.

Jeff C. le

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Took over a 1/2 hour to get done Was not the employees fault Computer equipment was terrible

Jeffry O. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

Joseph P. le

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Only have good stuff to say. Staff was very helpful. Great job.

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