Le client n'a pas laissé de commentaire.JAMES E.
Customer Reviews for U-Haul Moving & Storage of East Side
Pour nous contacter
Des Moines, IA 50317
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Justice H. | Premières impressions
Our trailer was a little old and beat up. But the service at this location was fantastic.Alec B.
I wish I had taken a picture Ethel mileage - because whatever I saw it was and what they say it was was drastically different.. I thought I was getting the $19 deal and I ended up paying $78 and some odd cents. If I can help it I will not use them again. Not only that but they somehow got my account mixed up with my sisters account in Minnesota's. I am so frustrated and upset $19 - $78 and Minneapolis - Des MoinesJANISE R.
Customer service rep lied about my starting mileage, and the gas gauge levels. I took pictures of pickup and drop off. I want credited the amount and think your personnel is fraudulent.Kellyn F.
My whole thing I was broke down for over 3 hours and has my step son jump the truck cause they said it would be another ninety minutes and it's below 0 here in Iowa. The store reimbursed me $70 but I think I should get the whole day free cause I lost 4 hours of time and I'm running out of time.Jeremy S.
Le client n'a pas laissé de commentaire.Christian D. | Expérience générale
Everything was done inside. Good security. Easy access if you are authorized.DAVID M. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.LISA H.
Le client n'a pas laissé de commentaire.Dean G.
Le client n'a pas laissé de commentaire.DARRELL E. | Premières impressions
Was left with 1/8 of gas...and when getting the key there was no one in sight- delaying our time we had the ubaul for.Josie B.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.Katherine M.
Le client n'a pas laissé de commentaire.Shawn F.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Traci S. | Online Move In
Trucks that are questionable should NOT be rented. While we were discounted as was appropriate, there should NEVER be a truck that goes out that is not 100 % functioning. Alternator was replaced, fortunately the truck was at the point of destination but based on past experiences with Alternators, i could have been stranded on the road somewhere. Not good!!!!!!Jeffrey G.
Very nice and conveniently located uhaul store. Very easy to pick up and drop off. Unlike some locations.RUSSELL C.
Brian, the GM at this location is EXCELLENT! We've developed a relationship over the years as I've rented from U-Haul many times. When I first met Brian he was an part-time employee at another location and moved up to GM. I rent from this location specifically because of Brian and the great service he provides. There are too few quality individuals in business today and it makes it a pleasure to work with those who are quality people like Brian! Even when Brian isn't there I receive great service from the rest of his team.Shane K.
No issues. Drop-off was efficient and quick.david K.
Le client n'a pas laissé de commentaire.RANDY M.
Le client n'a pas laissé de commentaire.Katherine C.
Great service!Haley E.
Long wait to drop off uhaul. No discussion was had about the drop off, but when I left I was charged over $50 for an extra day I didn't take. Before I was charged to my card without authorization, why wasn't this discussed with me?Nick B.
Charged us way too much for a 10 footerTYLER D.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.TREY P.
Amazing experience.employee that assisted me that day. Was extremely helpful need more people like that in this worldjake s. | Premières impressions
In using the website to return the truck, I found it very difficult. Lots of pictures required including one of the odometer which was nearly impossible to get with the flickering odometer not being able to captured by my iPhone camera.John S.
Picked up the trailer on time. Had mud over front. Trailer had good tires and trailered nice though. Worked well for us. Would have liked to have a one-way use but had to bring it back to where I picked it up.Eric R.
Le client n'a pas laissé de commentaire.MARVIN N.
I was very disappointed in U-Haul's policy in not renting to a person with a drivers just past the renewal due date. After all the Iowa DOT allows 60 days to renew. After all when people are renting moving equipment it's because they are moving. Hence, maybe they choose to move before renewing their drivers license. This was a big inconvenience for me. I not happy with U-Haul right now.Carla C.
Le client n'a pas laissé de commentaire.Curt W.
Everything was fine until I moved out of my unit. I made a payment and it took 2 days for the lock to get taken off of my unit and then the day my payment was due for my next payment there was a lock back on my unit and then I was given until the time the office closed to move out of my unit that I again had to wait for someone to come take the lock off again when I was in my unit just previously that same day. And nobody even called to clarify what was really going on. I called and got sent to customer service which was no help either.COURTNEY Q. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.Ellen S. | Expérience générale
Le client n'a pas laissé de commentaire.adam K.
The fuel on the truck I used was near empty. I got a refund of about $30 for the trouble so that's great service.JAN CHRISTIAN D.
I was given a trailer with a broken strap, in order to securely strap in the vehicle being towed.Nicole P.
Le client n'a pas laissé de commentaire.Debra R.
Le client n'a pas laissé de commentaire.BRANDON D.
I only had the unit for 10 days while leaving a domestic relationship so I wish I could have been prorated since I didn’t use the whole month.Allison W. | Expérience générale
Easy to use, convenient, and flexible. It was super handy to be able to drop off our truck after hours and check into the storage after hours as wellBenjamin D. | Online Move In
It was nice and greatESTHER K.
Le client n'a pas laissé de commentaire.Joseph D.
Uhaul was open in a Sunday, I live on the south side and nothing was open so I drove all the way to Hubbell. The staff was amazing, helpful and explained everything to me! If I ever need another storage unit I will go back to Uhaul on Hubbell!!SAVANNA C. | Expérience générale
Le client n'a pas laissé de commentaire.Chrystal G.
Le client n'a pas laissé de commentaire.Raymond W.
Checking equipment in after hours thru Uhaul app super easy. Very pleased with whole experience.Luann C.
Super secure facility. When a problem came up, the staff worked hard to find a solution. Very happy to be storing stuff there.Benjamin P. | Premières impressions
Le client n'a pas laissé de commentaire.David S. | Expérience générale
This is the first time I've used a uhaul that had a storage facility and it was an amazing experience. So convenient!!! Made my move so much easier! Merci.Sandy L. | Premières impressions
Le client n'a pas laissé de commentaire.TORIE H.
Le client n'a pas laissé de commentaire.megan S.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.Jerry A.
Le client n'a pas laissé de commentaire.FRANKLIN J.
Le client n'a pas laissé de commentaire.Larry H.
Printer was broken n out of stock on good strapsTimothy M.
Le client n'a pas laissé de commentaire.Courageous F. | Expérience générale
They were great here, it was a quick in and out.DONALD T.
Le client n'a pas laissé de commentaire.Andrew W.
Thank you so much for being available on a Sunday for me to get a storage unit!! It was quick, easy and convenient! :)SAVANNA C. | Premières impressions
It was giving me a little problem to open the door from the backAbu S.
20 foot truck smelled like bad body odor. Made moving very unpleasantChristopher H.
Le client n'a pas laissé de commentaire.Thomas F.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.STEVEN R.
Le client n'a pas laissé de commentaire.Gordon B.
Person was pleasant but had trouble with the check out documentation and providing the 6x12 trailer for the 5x8 rate as promised by the Person I spoke to over the phone when confirming the booking. I still think we overpaid tbh.KATIE H.
Le client n'a pas laissé de commentaire.Norman R. | Expérience générale
Le client n'a pas laissé de commentaire.Norman R.
Le client n'a pas laissé de commentaire.BEVERLY N. | Premières impressions
I don't appreciate your ********** service and when I return tomorrow I'd better be getting reimbursed for the money stolen from my ************* account.. Noone amhas an accurate explanation, ONLY ,,,I HAVE TO MAKE SOME CALLS.....YALL HAD BETTER FIX MY ****!!! PERIOD....ERICKA D.
Very polite ease of isepatricia L.
Le client n'a pas laissé de commentaire.Ken M. | Expérience générale
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.DEVIN C.
Staff are great peopleDale W.
The workers were very friendly and helpfulCharles D.
Le client n'a pas laissé de commentaire.Emmanuel N.
Le client n'a pas laissé de commentaire.Jeremy D.
U-Haul should Say what it mean, and mean what it. I am very disappointed that I was overcharged for the truck when I got there to pick it up. When I booked the reservation, I was told that the 20 foot truck was given to me on a discount rates, including my AARP discount for $930 including the tow dolly. The vehicle transport was $215 but I ended up paying more than I was told when I reserved the truck and auto transport. On the day of picking up the truck and the auto transport, I was told that the auto transport was not available at the location where the truck was. I was told that the auto transport was an hour away in another city. The inconsistency of U-Haul staff not being fair and reliable cost me pain and suffering and lost of income. When I reached to my location in Herndon, VA, U-Haul again inconvenient me by changing the previous drop-off location on my contact and asked me to deliver the truck and auto transport to a new location. After I dropped off the truck and equipment and U-Haul staff signed for them at the new location, I was repeatedly called and harassed about the auto transport by U-Haul staff. I hope something is done to correct the bad business I experience from U-Haul.Emmanuel P.
On the driver side you could not adjust the mirror so you could not use the mirror when backing up we felt it was unsafeMARVIN P.
Le client n'a pas laissé de commentaire.Renajda F.
The prices for certain sizes is a bit much a little lower,for a 5/10 is 65./75 .with tax,it would be better suitable around 55 dollars plus tax, I feel better about that price. Amen. Thank you. Good daySHAWN Q. | Premières impressions
Le client n'a pas laissé de commentaire.Shawn V. | Online Move In
Le client n'a pas laissé de commentaire.ERIC L.
Le client n'a pas laissé de commentaire.William W.
Great people and really great serviceFabian R.
The staff was very hellpful and friendlyTatiana H. | Premières impressions
Truck was very gassy and could smell antifreeze. Door would shake and air comming in thru sides of drivers door. Never rented a truck in this bad of shape. Staff was friendly.CRAIG Z.
Le client n'a pas laissé de commentaire.alysia M.
Don't change location without informing the customer. When you have 4 people at a counter maybe one of them acts like they want to take care of a customerJoe G.
Nothing. This is one of the best places I've worked with to get rental equipment.Richard Z.
Excellent education on entry and exit buttonsMorris M. | Premières impressions
Overall I think the guy that helped me did a great job!Nicholas V.
Just an amazing service for last minute moving expectations. Nothing to add on my part.Julio L.
Very Happy with UHaulDonald B.
Vehicle cab smelled like cigarette smoke, although the rest of the truck was cleaner than usual. There was a useless dolly strapped inside, wasting my loading space--I had my own dolly and didn't want the sales ad. The windshield, mirrors, and side windows had frost all over it, with no ice scraper in the vehicle. I had to let the vehicle idle, wasting my rental time and increasing my fuel cost.JORDAN M.
Le client n'a pas laissé de commentaire.JEREMY R.
Le client n'a pas laissé de commentaire.TIMOTHY L.
I thought the staff was very helpful when you needed them. I had lost my keys to the units and they put me in touch with a locksmith who was able to come the next morning and opened both of my units in less then a half hour.Tom W. | Expérience générale
Le client n'a pas laissé de commentaire.Shannon B.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.John F.
I returned the truck over 11 hours before the scheduled time and was still charged the full amount. No reason given by staff. Staff was apathetic at best.Luke M.
Le client n'a pas laissé de commentaire.Lloyd W.
Le client n'a pas laissé de commentaire.Larry K.
I returned 40boxes brand new in the back of the uhaul from UHAUL. I did not receive a credit and super upset with the way the employees handled the calls.Nichole G.
Le client n'a pas laissé de commentaire.Jacob H.
Le client n'a pas laissé de commentaire.Tiffany G.
Le client n'a pas laissé de commentaire.Cameron B.
Le client n'a pas laissé de commentaire.MELISSA C.
Le client n'a pas laissé de commentaire.Wayne R.
Trailer tires were at the wear bars indicating they are due for replacement. Trailer had a shake once loaded from one of the tires. I thought it was odd they would ask me the condition of my tires and overall condition of my over 10 year old 3/4 diesel truck but would send me hours away on worn out trailer tires. Go figure. Trailer did the job I needed but was just a typical rental good not great.DUSTIN H.
Literally I was told nothing, I didn't do the pre trip check because nobody told me I was supposed to but then I realized at return I was. I have no desire to work with UHaul after this awful, unhelpful experience. At least not this location. I have had other experiences and remember they were fantastic. But I don't remember all the steps when it's years between experiencing moving.Maria O.
Le client n'a pas laissé de commentaire.ADRIANA L.
Le client n'a pas laissé de commentaire.Colin H.
Le client n'a pas laissé de commentaire.Ian F.
Check breaksLewonda C.
Le client n'a pas laissé de commentaire.douglas w. | Premières impressions
Le client n'a pas laissé de commentaire.Ken M. | Premières impressions
They over charged me then charges my card again in another county and still have yet to get my money backAlexiss E. | Premières impressions
Notify the customer when renting a 10ft Uhaul and dolly, that the truck do not have a walk ramp. Otherwise it serves purpose to pay for the dolly of it is no use when moving.Patrice G. | Premières impressions
Very pleased so far.Mary Alice M. | Premières impressions
Customer service is useless, building is hot and humid. I would not consider this climate controlled.Matt C. | Online Move In
Over all things are good. How ever there needs to be more help on staff. Having customers wait 20 to 30 plus minutes in line is not good. The location I went to,had only 2 men doing everything . They where working very hard, but they definitely need extra help to make things go smoothly for them and the customers. Once I was attended to, the service was great and they where friendly. Please get them some more help.Destiny W. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa M. | Online Move In
Le client n'a pas laissé de commentaire.Michael S. | Premières impressions
Le client n'a pas laissé de commentaire.Joy H. | Premières impressions
Le client n'a pas laissé de commentaire.Norma B. | Premières impressions
Great serviceFREDDIE M. | Premières impressions
When trying to use 1-800-GO-UHAUL trying to ask questions I kept getting disconnected but they are a reservation. It took 5 times to keep someone on the line. Next time I will just go to facility to ask questions and make reservation.Diane G. | Premières impressions
Le client n'a pas laissé de commentaire.David S. | Premières impressions
Our move in was very smooth. The facility manager was friendly and very helpful throughout the entire process. It was easy to locate our space and the facility carts made the move in go very quickly. The facility is clean and well lighted.Kent B. | Premières impressions
Le client n'a pas laissé de commentaire.neva h. | Premières impressions
There was a long line. There could have been more help to assist customers.Tim T. | Premières impressions
The staff is very friendly and helpful.Phillip L. | Online Move In
Office staff were most helpful. Tried customer service was not answered past initial phone pick up. I guess there were computer issues.Glenn D. | Online Move In
I will just have to buy 24 hour access because I get here with few minutes to spare and it is cutting it too close.Katie T. | Premières impressions
Facility is very clean and organized-like the drive in bay for unloading and appreciate having the carts to use for transporting my boxes-very secure facility-staff is very nice and helpful-Brian took me to the unit and showed me how to do everythingPatricia G. | Premières impressions
Le client n'a pas laissé de commentaire.Norman R. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!