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Emily R.Customer Reviews for U-Haul Moving & Storage of East Town
Testimonials From Recent Customers
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Staff very friendly and informative.
Kathryn O.Great Customer Service. The Team was excellent.
john K.Very friendly, fast and competent
sam H.Great service!!! Yea
mike J.Good service and price.
dave H.Easy pick up and drop off. Plenty of equipment to pick from. Using the app for requesting equipment was good but could be a little better. I would give it a 3/5.
Thomas C.Please continue the great service you have shown and gave to us. We appreciate the help UHaul assisted us during our move. The whole UHaul team was very helpful and awesome to us.
Trinette G.Great experience overall. Check out/in was quick and easy. They even hooked the trailer up to my truck for me! This location is convenient for me, as it's only a mile from home. Will use again if the need arises.
Michael D.Great customer service and a pleasure doing business with them.
Christian M.Truck was older and pretty beat up. Gas gauge was not functional and suspension was "used up".
Mark E.I have a awesome person help me this morning get everything taking care of and a really nice guy helped when I bought it back
kelly D.Easy drop off, no issues.
Jeremy F.Customer service is great!
Christian M.Great service! Very accommodating!
Jeff H.Disappointed that our original location request, did not have the trailer available, however nobody ever called to let us know that the location for pick up was changed, so it made us waste time and gas driving around, because it was never mentioned
John N.Great service!
Timothy S.Have rented here before. The two young men working the counter were very helpful and accommodating. Quick drop off with no hassles
PETER B.I picked up truck with a quarter tank of gas, and dropped off the truck with a half a tank of gas and was not credited.
Steven H.Jared, the site manager, and Sarah, the assistant, were top notch in all respects. Knowledgeable, helpful, personable and efficient beyond belief. I came early for my appointment and they started the job immediately. Unbelievably, the kit was installed 20 minutes later! I went to this store after an awful experience at the 700 East Main Street store. The current manager at that facility is unfit to be U-Haul's front person. I'm 76 years old, a retired Navy Captain, and retired Senior Executive with the Federal government. I understand management and public perception. In all my life I have never encountered such double speak and blatant deceit from someone in a position of responsibility. U-Haul senior management needs to replace that character if they value customer relations. Sarah, the assistant at the 2201 Main St store would be an excellent replacement.
eric B.Associate ready to help!
JOSEPH B.Customer service is great at this location!
Christian M.Awesome young associate took care of me both times. Good experience.
Gregory D.The employees were so kind! Overall great experience
Channing P.I was double charged and now have to wait for a refund.
Teri T.Easy peasy. Dropped off and the fellas said to leave keys inside and they wpuld take care of the rest.
Amy M.Is good
luis J.Great customer services. The gentleman that assists me was knowledgeable, courteous, and proficient.
Randy J.Great experience. Everyone I encountered was top notch, polite, and took care of biz! Merci.
Mark T.Our contact at the desk when we checked in was awesome! Very helpful, despite how busy the location was.
Jeff B.Sinage in relation to the timing for the garage doors to the loading/unloading bay for vehicles to exit is lacking. No time is posted to state how long before the doors automatically close. Also the eyes that are supposed to detect if anything/anyone is in the way of the door are not properly aligned on any of the doors and are mostly at a 45° angle so they have no way of properly detecting anything. Also management chose to communicate mostly via text which I found to be odd and a bit sketchy. Along with the fact that the garage door situation that occurred we contacted law enforcement for an incident report which the manager should have done as it was his property. Overall not a bad experience but definitely not one I want to have again.
cassey h. | Expérience généraleTHE ONLY THING IS WE ARE STILL WAITING FOR A EMAIL LETTING US KNOW WAHAT FINAL CHARGE IS
Michael B.Nice people
Bryce G.Customer service was EXCELLENT!! Sara and Jarod were extremely friendly, knowledgeable and professional! Would not hesitate to recommend Green Bay East Town Uhaul!!
Nancy B.Nice job!
Wendy R.Excellent front counter service!! Very friendly and attentive. You must treat your employees well because they seemed like they genuinely enjoyed being there. This is the best UHaul location I've ever worked with and I recommend it to everyone I know.
Jeff C.Super helpful in returning the truck !
Steve G.The person who disconnected the trailer from our truck could have costed us extra because he would not take our contract papers that were needed for a drop-off receipt !!!
Michael P.Personnel amical
KREGG S.Go back to a one day rental, are you will start to have a lot of competition from others starting up companies similar to this.
Kylie D.The employee who took care of me was well trained and was a true professional. You shouldn't lose him. He returned my trailer and set me up with 15 foot Truck. He is fantastic with customers and is sharp. I hope you have plans for him. He is excellent. Great service. I will be back to this location again! Thanks UHaul!
Kurt G.Thank you for the convenience of the truck. And the storage shed that we used and I am finished with. Thank you all that it was there for our convenience. Everyone have an awesome day.
VICKI M.The only issue I had was my passenger windshield wiper flew off when it was raining in Dallas. Very scary and I had to stop at a auto zone store and buy a new wiper which cost me $15 I did tell the U-Haul employees at Green Bay and gave him the receipt and I am expecting a $15 credit. Thanks
James B.The guy working was excellent. It was very busy with 4-5 customers at once. The only thing would be to maybe have more staff. The guy helping was calm and very thorough despite being very busy.
dan M.Friendly customer service
bridgette D.Always a pleasure doing business with this location. I rent this type trailer from them a couple times a year and the process is always seamless.
Bud P.We used UHaul at a different location in our area in December and used Main St this time because it's by our new house. The cab was dirty with chocolate on the seats. the Uhual was a rough right. The door says runs like a van and hauls like a truck, but it was rough. Totally different experience than December. Once we got to our location to load the truck, we realized how dirty the back was. If I had this for when we moved in December I would have taken it back. I just didn't have the time to take it back this time. There were dirty socks in the back, the moving blankets were out and the dolly was out. It looked like no one looked at this truck once it was used the last time.
Rachel H.Wiper Blades that don't simply "Rub" the windshield (I bought 2 Expensive Ones!), Clean inside windshield, and Rain-X was simply Indispensible through Thunderstorms.
Theo A.Friendly and fast
Travis V.Wonderful to work with would recommend to friends
lynette w. | Expérience généraleSara was such a big help with everything! All of the staff is super friendly and extremely helpful!
Wendy W. | Expérience généraleGood good garage storage.
Leonardo R. | Premières impressionsEveryone was nice especially Ben he made sure I was satisfied with everything thank you so much
Eugenia w. | Premières impressionsYou have very nice workers liked dealing with them
lynette w. | Premières impressionsIt was a simple process to rent a unit. And Sarah did a great job showing me how everything worked
Patricia S. | Premières impressionsThe customer service was great the facility was great the people who answer the phones who don’t really do a job suck they have no humanity
lamecia M. | Premières impressionsVery accommodating and responsive.
priscilla d. | Expérience généraletheft of items of approx. $5 000 and then paid full price for a trailer I rented for a move in the city the next day...
JAY F. | Expérience généraleFacility was great, met expectations. Great staff too.
Richard L. | Expérience généraleSTEVE S EVERY ONE THAT WORKS THERE WERE GREAT,ECCELLENT. MERCI
Steven L. | Expérience généraleAfter a harrowing move from a family member's upstairs apartment on a rainy day, we were pleasantly surprised that we could unload indoors and use a heavy duty hand cart for a quick and stress-free unload. Staff was friendly and helpful on check-in. The only concerns were that the garbage really needs to be emptied on the particular day were were there, and when we had a question the intercom was not answered and we had to go back to the office to ask. This was not a major concern and as a general rule we would highly recommend U-Haul storage. We also were happy that a lock was provided on check-in and we didn't have to run out and buy one. The system seems to be very well organized.
Valli S. | Premières impressionsIt was a very good experience
Kimberly L. | Expérience généraleI've moved several loads into my unit and each time was effortless and convenient. I am highly Satisfied with this facility.
paul p. | Premières impressionsIt is everything I need at a reasonable price, easy to use, helpful staff, and clean and climate controlled because I have many books to store over summer.
ann r. | Premières impressionsI've never used storage before, this was such a nice clean facility, I was impressed.
Barbara J. | Expérience généraleI moved because you keep raising my rates. Two times in one year. I always was on auto pay and being a long-term renter would have stayed had my rates not been raising. I know you will say a rebuttal I can't help that. I just wanted to be treated fairly like I am at my other storage facility I tried talking to you but was met with it is corporate policy. Like I stated I was the perfect long term renter and would have stayed.
Mark L. | Expérience généraleThe access pads were confusing at first to get in after hours and the garage doors most time don't want auto open. Besides that everything was ok. I do wish you can actually see the size of storage space beforehand cause I got a smaller one than I thought it was.
LeAnna W. | Expérience généraleManagement and previous management At East Town U Haul on main street Green Bay, Wi. 54302 has always been courtesy and friendly
Steven L. | Premières impressionsSteven and all other employees were super helpful & experienced in helping my moving trauma a whole new happy time. From getting new storage to the attendant outside unhooking my heavy trailer, so awesome yet personal experience. Thank you so much crew. Kindly, Wwndi V
wendi v. | Premières impressionsGreat Staff. Sara is a gem. Super clean. Easy access.. You guys rock Thx Bob
Robert V. | Premières impressionsSarah Walker, U-Haul employee, was very helpful in completing the process of making sure I understood the entry procedures, etc., especially access info. I had ample time to ask her questions and her answers were very clear. I feel very confident that the unit I rented will meet my needs, especially knowing that having any further help is right on the property and knowledgeable, competent employees are available. Very favorable experience!
Eilene M. | Online Move InBest U-Haul in Green Bay!!!
VICTORIA M. | Premières impressionsAll the employees has been very helpful, caring and friendly. I couldn't ask to have had my belongings in a better place.. Thanks uhaul family for everything!!!!
CRAIG J. | Expérience généraleArrived on Saturday 7/23 at approx 1:15pm all three staff members that where working where extremely helpful and engaging. Excellent service à la clientèle. Please pass my regards along to them all the best Jay
JAY F. | Premières impressionsCANNOT get through on the phone & don't respond to messages timely! Difficulty with consistent access after office closed & no after-hours Help line. Service overall was excellent, however. Love the indoor loading garage & courtesy carts!
TRICIA L. | Expérience généraleHe was awesome and took no time to get me a u haul to move no questions ask
jacqueline w. | Premières impressionsWould use you guys again
Artis J. | Premières impressionsSteven and Sara run a first rate facility! The customer service is excellent and the storage is everything you could hope for.
Marc S. | Expérience généraleEverything I could ask for from a storage facility, and excellent customer service!
Jake L. | Expérience généraleGreat professional and friendly service!
Richard A. | Expérience généraleThe staff at the neighborhood facility on main go above and beyond for their customers. What a fantastic team! Sara in particular made my experience with uhaul top notch. Merci.
misty k. | Expérience généraleReally easy to go in and out. The key card locked door was good added security knowing that no one could enter that wasn't supposed to be there.
Claire B. | Expérience généraleSara and Steve are awesome, very customer friendly and helpful
Michele O. | Online Move InOutstanding service
Jenny L. | Expérience généraleChris (W State St, Milwaukee location) was prompt, friendly, & efficient!
TRICIA L. | Premières impressionsI was afraid for my life so many nights stuck here waiting on police . I was held at gunpoint at this facility and the other customers to this day run a drug operation here . I was never discounted by the manager and they actually kept my money and rented my unit to someone else before I even moved out I am so happy to say I will never use uhaul again they should Be less obsessed with auctioning off garbage and more about the life and safety of the customers .
angela k. | Expérience généraleGood experience no problems
VICKY B. | Premières impressionsFriendly and knowledgeable customer service personnel, competitive rates with excellent storage facilities & availability! The provided carts make transferring items from vehicle to unit much easier and faster! STRONGLY recommend U-Haul storage at East town location, Green Bay Wisconsin!!
TRICIA L. | Premières impressionsSteve does try really hard but for the real lack of security people living in the units etc. The prices are really high and have known several people who agree thx
mellisa h. | Expérience généraleThe storage facility workers were great but the truck I had was definitely not ok. No breaks on the truck especially on the highway truck wouldn't stop kept on going putting myself and others at risk. Was a horrifying experience.
Israel c. | Premières impressionsIn general Steve & crew run a good store. Throw some salt and shovel North entrance and you will deserve another star.
KENNETH A. | Expérience généraleThis storage facility is extremely clean and well maintained. We have had a wonderful experience thus far!
Mackenzie B. | Online Move InFue excelente muchas gracias y fue una semana antes
Jesus V. | Premières impressionsStaff at this location was outstand and the facilities are awesome....
Kevin F. | Expérience généraleGreat storage facility,climate controlled, indoor unloading area. Would recommend this place.
Richard L. | Expérience généraleStaff is rude and uneducated in processes of uhaul. Personal conversations should not be had when customers are present. Ghetto language so to say shouldn't be spoke to or around customers as well. Felt unsafe working with staff as the presentation of the staff was rude
Nicole A. | Expérience généraleVery well lit, very clean, felt safe, very convenient
BROCK L. | Expérience généraleOverall this U-Haul storage location was friendly and knowledgeable. At times the facility was not the cleanest but when Steven the new manager came around that all changed. I would definitely recommend this location to a friend for safe storage and smooth equipment rentals.
jacquez s. | Expérience généraleGreat climate controlled storage facility
Richard L. | Premières impressionsGM was very unprofessional, rude and racist.
Salena L. | Expérience généraleI would appreciate 24 hour access. I work six days a week and attend classes full time. It would have been so much easier had the self storage been available when I am. I would like to give a big thank you to the people who helped my dad. Very great service. My dad was relieved at how easy the rental process was. Merci.
Mercedes S. | Premières impressionsPeople land on hard times which I did. I became homeless and struggled to keep my storage space. I never received my due notes cause they mailed them to my old address and I had no forwarding address. I told them to send them E-mail or message but never received them. Sure I should know but life hands you things you are not prepared for. Its sad I had to lose everything! It's like my life never mattered
Shawn N. | Expérience générale