Sara is a Rockstar! Very helpful and knowledgeable. I will definitely be back to rent a trailer.
Matthew B.Customer Reviews for U-Haul Moving & Storage of East Town
Testimonials From Recent Customers
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There was no other customers in the store yet the two guy's working didn't find it necessary to check the truck in while I was there and tell me what my refund would be and when I could expect to get it back! I paid $189 at check in and I was told if I dropped the truck off at this Main Street address I wouldn't be billed for the third day plus they aren't properly putting in the distance of what your customers are doing and how far their drive is so we can be charged accordingly! It wouldn't take them very long to check the mileage and put it in the system accurately! I was told as long as I paid with a credit card then I'm good to go! That's not what I wanted to here because I do a lot of business with U-Haul rental but I need to know when I can expect my refund and how much it is! If their to lazy to do their job then they shouldn't be working there!
T R.He was awesome and took no time to get me a u haul to move no questions ask
jacqueline w. | Premières impressionsYour associates were very professional and helpful - l will certainly be back to rent in the future
Mark L.none
Dennis R.It takes a lot to impress me and I was very impressed with Ricardo's professionalism. He very quickly got all my questions answered and checked the trailer out and checked it back in and it was very nice and worked great! This was the first time I ever used U-Haul and will definitely go there again.
chris L.People in this hard time like a break in what they have to spend I couldn't get why I was quoted $80 but ended spending 118 including the $15 gas to feel the tank back up. 69 cent a mile is still to much the first 30 miles should be free and unlimited miles would be even better!
Treva R.All good as is. Asphalt in trailer parking area is pretty messed up tho.
Joel C.I always go to the same location, as I am treated like a valued customer!
Gerald K.Nothing. Staff was very helpful and kind. Equipment performed better than expected and was easy to use.
Arnie N.Counter staff members were friendly and knowledgeable!
Michael I.#1 The warning lights on the dashboard were on for TPMS #2 5 days later I still have not received a copy of the final invoice which I was told would be sent the same day. 3# The Vehicle was quite dirty when picked up.
Steve D.Lazy!! Wouldn't even help is
Kristle V.Everything went smoothly and the professionalism of Sarah was really appreciated. She went above and beyond to help out every time I needed. Without her it would not have been as pleasant. Thank you Sarah.
Natalie L.Would use you guys again
Artis J. | Premières impressionsSteven and Sara run a first rate facility! The customer service is excellent and the storage is everything you could hope for.
Marc S. | Expérience généraleEverything I could ask for from a storage facility, and excellent customer service!
Jake L. | Expérience généraleGreat professional and friendly service!
Richard A. | Expérience généraleThe cost is on the high side compared to Budget Rental and others offer unlimited miles but overall U-Haul has good value.
John E.What an amazing and friendly store! Staff was incredibly helpful and ready to answer any questions asked. Sara helped me with the rental process and I couldn't have had anyone more educated and helpful than her! Thank you again!
Julian K.There was broken glass in my u haul when I first picked it up, along with mud. The worker also didn't know how to add a tax exempt to my bill.
Branden V.Excellent service à la clientèle. Very confusing pick up online procedures
Jessica P.Allow rental closer to location of where truck is needed. I was looking to rent moving truck in Howard area. But, was sent all the way to far east side of Green Bay for rental. In turn this cost me more in unnecessary mileage and fuel. I was told that there were no trucks in the size I needed at the Velp avenue location. However, I drove past this location several times over the course of the 2 days of our rental. I observed 2 trucks in the size that we rented which never moved from where they parked. I believe that Uhaul could have made accommodations to rent me a truck much closer to my location requested. Because of being sent all the way to the east side of Green Bay, it cost me an unneeded extra day of rental. At least an extra 20 miles of travel and extra fuel. Was happy with experience at East side location. Not happy with wasted time, fuel, and mileage.
Craig T.Sara has awesome customer service!! Keep up the great work Sara!
Eric B.Sue was outstanding! I was disappointed with my first experience at this store . I went all the way out to Mid Valley Road in De Pere . The lady there was very helpful & booked me a storage spot over on Main St . where I initially had gone , but was completely ignored by an employee on his cell phone found out later his name was Nathan , I'm glad I went back even though I had a bad experience with him . Since then I've been acknowledged by all other staffers ! I would direct anyone to go to this store !
Trish B.Need to be able to adjust the height of the seat, my wife is the driver and had to hold herself up a bit to see.
Marge W.The customer service was great! They found my reservation quickly and connected up my trailer with ease.
David M.This is absolutely the best location and Steve is awsome. So friendly and extremely helpful. Thank yoy Steve for making our Move so much easier
Jackie O.Very friendly, quick return and didn't even have to get out of my truck. Couldn't have been better!
Kenneth B.The manager was wonderful, helpful and very fast.
cameron R.Sarah was very helpful, courteous, and accommodating
Tom H.Brandon was very helpful and nice
Daniel D.Agent took care of check in quickly, unhooked the trailer and I was on my way. Could not have been easier.
Mark P.Website didn't specify that the smallest truck didn't have a ramp, which we needed; the employees quickly switched our reservation to the next largest size, but it seems like something that should have been pointed out on the website.
Matt V.Not sure
Tom M.Super friendly staff and easy out, easy in! Thank you!!
Jena G.Update the website or make an app. It's terrible to try and return items. There's too many "suggested" items. Instead make one menu in checkout that friendly reminds people of what they might be forgetting. One link per item as suggested items as don't forget.
Richard F.There was nothing I'd improve, the store is well organized, it's clean, the staff was very helpful, the price of my rental and couple of other products I required were very reasonable. And upon my return of the trailer I rented I used the restroom, it was in great, clean condition. and I given a complimentary bottle of water which was appreciated.
jason W.The staff at this location is exceptional. Especially the female who works there. During my recent move i rented three different vehicles. The only negative comment I can make is about the pickup. I am a female senior and had difficulty with the height while stepping in.
Laura L.This drop up location lie. I pay $60 and feel it half tank before dropping. They never notify me that they got the truck, I call 10 times no answer. When I call the 1800 they told me they got the truck and I own a balance on $39 . So they say I didn't feel it up. I won't recommend this uhaul location to no one.
Nidia M.The guys were very attentive and kind
Laurie R.Maybe send the crew at this location to the De Pere location and teach the De Pere team how to take care of customers.
James R.Everything was fine! Very pleased!
Clinton F.This Location goes Above and beyond for there customers this was my first time ever useing a uhaul and the service Sara gave me I'll remember for the rest of my life people normally don't help me but what Sara did for me I will be forever grateful this was the worst move ever so if you can some how do something for Sara and the other manager in that store I don't remember his name but for your other Location in Green Bay down town I don't no if that guy was just having a bad day but there was no need to talk to me the way he did the reason I went to the other store and meet Sara but thank you everyone in uhaul and a HUGE THANK YOU TO SARA
jody G.Our sale representative, Damien Konrad was awesome! He answered all of our questions and even gave us information on some highway construction that we would encounter along our route for the day. When we returned the trailer later in the afternoon the young man that assisted us was very pleasant and made the return very easy. We highly recommend the Uhaul location on Main Street in Green Bay and the staff.
Anthony S.Quick, knowledgeable and very friendly.
Alexander R.The young man, Ben was really helpful. He really knows his stuff and is a great asset to your company.
Christopher L.Everything went smooth !! Truck was ready, ran/drove fine and return was simple and easy. I would hesitate renting again from this location.
jerry F.Made it 30 miles to load the vehicle up on the trailer and the right rear trailer tire was flat, had to fill it onsite to be able to tow. Tire pressure for weight handling equipment should be checked prior to pick up, could have lead to a disasteious blow out taking out two vehicles. Not what I expected when you are told that YOUR vehicle will be inspected to make sure it is safe to tow (not completed) and the towed equipment is not in a serviceable condition.
Jason F.Nice people and very helpful thanks again I will be a repeat customer
Jacob W.Door seal on back of the trailer didn't seal properly and alot of the items were soaking wet when we arrived at our destination
Randy H.Keep doing what your doing!
RANDALL B.The staff at the neighborhood facility on main go above and beyond for their customers. What a fantastic team! Sara in particular made my experience with uhaul top notch. Merci.
misty k. | Expérience généraleReally easy to go in and out. The key card locked door was good added security knowing that no one could enter that wasn't supposed to be there.
Claire B. | Expérience généraleSara and Steve are awesome, very customer friendly and helpful
Michele O. | Online Move InOutstanding service
Jenny L. | Expérience généraleChris (W State St, Milwaukee location) was prompt, friendly, & efficient!
TRICIA L. | Premières impressionsI was afraid for my life so many nights stuck here waiting on police . I was held at gunpoint at this facility and the other customers to this day run a drug operation here . I was never discounted by the manager and they actually kept my money and rented my unit to someone else before I even moved out I am so happy to say I will never use uhaul again they should Be less obsessed with auctioning off garbage and more about the life and safety of the customers .
angela k. | Expérience généraleGood experience no problems
VICKY B. | Premières impressionsFriendly and knowledgeable customer service personnel, competitive rates with excellent storage facilities & availability! The provided carts make transferring items from vehicle to unit much easier and faster! STRONGLY recommend U-Haul storage at East town location, Green Bay Wisconsin!!
TRICIA L. | Premières impressionsSteve does try really hard but for the real lack of security people living in the units etc. The prices are really high and have known several people who agree thx
mellisa h. | Expérience généraleThe storage facility workers were great but the truck I had was definitely not ok. No breaks on the truck especially on the highway truck wouldn't stop kept on going putting myself and others at risk. Was a horrifying experience.
Israel c. | Premières impressionsIn general Steve & crew run a good store. Throw some salt and shovel North entrance and you will deserve another star.
KENNETH A. | Expérience généraleThis storage facility is extremely clean and well maintained. We have had a wonderful experience thus far!
Mackenzie B. | Online Move InFue excelente muchas gracias y fue una semana antes
Jesus V. | Premières impressionsStaff at this location was outstand and the facilities are awesome....
Kevin F. | Expérience généraleGreat storage facility,climate controlled, indoor unloading area. Would recommend this place.
Richard L. | Expérience généraleStaff is rude and uneducated in processes of uhaul. Personal conversations should not be had when customers are present. Ghetto language so to say shouldn't be spoke to or around customers as well. Felt unsafe working with staff as the presentation of the staff was rude
Nicole A. | Expérience généraleVery well lit, very clean, felt safe, very convenient
BROCK L. | Expérience généraleOverall this U-Haul storage location was friendly and knowledgeable. At times the facility was not the cleanest but when Steven the new manager came around that all changed. I would definitely recommend this location to a friend for safe storage and smooth equipment rentals.
jacquez s. | Expérience généraleGreat climate controlled storage facility
Richard L. | Premières impressionsGM was very unprofessional, rude and racist.
Salena L. | Expérience généraleI would appreciate 24 hour access. I work six days a week and attend classes full time. It would have been so much easier had the self storage been available when I am. I would like to give a big thank you to the people who helped my dad. Very great service. My dad was relieved at how easy the rental process was. Merci.
Mercedes S. | Premières impressionsPeople land on hard times which I did. I became homeless and struggled to keep my storage space. I never received my due notes cause they mailed them to my old address and I had no forwarding address. I told them to send them E-mail or message but never received them. Sure I should know but life hands you things you are not prepared for. Its sad I had to lose everything! It's like my life never mattered
Shawn N. | Expérience généraleThe staff were super helpful and the facilities were clean. I appreciate that, I'll be back.
Adrianna J. | Expérience généraleTried to call to move out and couldn't get someone to answer the location for 7 straight days has to go in personally to move out.... Kind of inconvenient
Daniel D. | Expérience généraleJamie was efficient, helpful, polite, good humored and provided excellent assistance while simultaneously helping other people. S great closing experience to a long trek.
Jennifer S. | Premières impressionsThank you, Terry !
Adrianna J. | Premières impressionsEverything was very quick and easy. I love the free-to-use carts and the recycle area. My unit was clean and the keypad prompts were clear on how to disarm and arm my unit.
Jennifer M. | Online Move InLove the way I was treat it by your employee, he was very attentive and listen to my needs in order to offered me the right products.
Arleen A. | Premières impressionsThe manager that helped me was patient and answered all my questions. I did have many by the way. I will definitely be recommending this store! It was very clean and well organized I would give the manager an A+
Julie P. | Premières impressionsBien
Scott L. | Premières impressionsDavid did a great job getting us in and takenncare off
Kaylee S. | Premières impressionsI had tried to call to extend the time I had the truly and to get roadside assistance. Kept getting a recording that the voicemail was not set up. I tried to get roadside assistance and got a recording that they could not take my call at this time. Please try calling at a later time Goodbye. I will NOT pay for extra days. Because I could get a hold of anyone. I even called from there parking lot and got the voicemail was not set up. I walk in and there was one person there no phones were ringing. I am pretty sure they didn't answer because they didn't want to work. They never called me they just came and took the truck. Now they have my things. That were in the truck they said I couldn't take the truck and dropped my things at my storage facility. Now I will go tomorrow I am not paying anything extra because had they bothered to call me and actually talk to me this would not be happening. Now I need to get the rest of my things out on Tuesday and I will need a truck I better not have any trouble. Also they left a blue metal object that when I went to leave and because it was small I did not see it and it's probably damaged my car but I saw others that were put up by building to get them out of the way.
Diane R. | Premières impressionsGreatest Storage experience ever!!!!
Jarvis J. | Premières impressionsWorkers didn't seem to care to help.
Edgar G. | Online Move InThe only thing that i dont lime is the fa t that i have to pay an xtra 10 to have 24 hour access to my stuff that i ready pay to store there. No other placce makes you pay xtra to have 24 access to your own storage
Lisa D. | Premières impressionsThe only little annoying thing was the loud alarm that goes off in the storage building. I had to buy some mattress covers and tape and the employed working was very nice.
Linda J. | Online Move InUnfortunately it was too small for our needs, so we found other options.
Ramona B. | Premières impressionsI may have missed this in the confirmation email in the online check in but my only comment is that the locker had the green customer ready tag on it. I did not know that we were to remove that ourselves and that it was a tear off tag. So I had to call the office to find that out. Otherwise, no issues.
Richard V. | Online Move InThere's ad bit of confusion about 24 hour access terms when I converted from a 5x10 storage to 10x10. The 10x10 requires contact with a CSR to rent while the smaller units were entirely contactless and automated almost instantaneously. Otherwise I am very satisfied and would highly recommend!
FRANCIS L. | Online Move InI have used Uhaul in the past and have never dealt with someone so rude. Who ever worked yesterday when I came to get my storage unit at 2pm was very unprofessional. He was on a personal call when I walked in and continued to talk to them for a few minutes before telling the person to call them back because he had a customer as if I was an inconvenience to his time. He then proceeded to require a second contact name and number. Not once before have I had to provide this since I am a single adult. He then told me it was company policy to have 2 contacts. I get thay is normal in most cases cases but the fact that I had to provide my mother's information who lives in Florida was demeaning to say the least. Then when it came time to get my storage unit that was reserved he told me that just because something is reserved does not mean you actually have one. So after I just drove 17 hours I was told that I would just have to wait a unit to become available or use one they have which is a larger size. So originally my climate controlled 10 × 15 was 145 a month and the only one available that day was a 16 × 20 which was close to 300 dollars. I can't give the exact amount because he would not give me a receipt. He said it would be emailed. Still haven't received the email for that even though I ask for one. Once I had finished unloading my 20ft truck I asked for the receipt and to show that I had turned it in in the 19th since I was told the price of the truck was by day. He again refused to give me a receipt and told me it doesn't matter you aren't going to save any money any way. I have worked in customer service jobs before and I get people have bad days. But this man was rude, demeaning, and honestly just lazy. I will continue to call customer service until I speak to someone about this because never before have I been treated so poorly for no reason at all.
Sarah B. | Premières impressionsjust keep up the good work and keep picking the good help too.
Stewert M. | Premières impressionsThe staff was very friendly and went out of their way to help me
Gregory F. | Premières impressionsThe Rating would have been better had the manager not been so rude to me. The way he called my phone and began to yell through the phone very poor Customer Service I will never use this storage location ever again
Belinda L. | Expérience généraleIf I had questions I could never get anyone on the phone. The wait time to talk to a person was ridiculous.
chris k. | Expérience généraleBig thanks to GM David and his entire staff - everyone was very helpful. David definitely went the extra mile to help us out with a bad situation after receiving a last minute notice the movers tested positive for Covid-19.
Craig C. | Expérience généraleGracias
Francisco M. | Premières impressionsThe manager was very friendly and knowledgeable, the other workers not as much, that got frustrating.
Kathleen R. | Expérience généraleThank you guys for everything.
John S. | Expérience généraleUnit was exactly what I needed
Francisco R. | Expérience généraleVery clean units. Easy access. Fair price.
Martin K. | Expérience généraleThe staff was very helpful and friendly. The facility was clean, well lit, secure and convenient with plenty of room for loading and unloading. They carried the extra supplies I needed and happily took back what I didn't use. I was very pleased and would highly recommend this facility. I wish they had one where I moved to!
Lisa P. | Expérience générale