Customer Reviews for U-Haul Moving & Storage of East Town

Évaluation :

5

Super friendly staff and easy out, easy in! Thank you!!

Évaluation :

5

Update the website or make an app. It's terrible to try and return items. There's too many "suggested" items. Instead make one menu in checkout that friendly reminds people of what they might be forgetting. One link per item as suggested items as don't forget.

Évaluation :

5

There was nothing I'd improve, the store is well organized, it's clean, the staff was very helpful, the price of my rental and couple of other products I required were very reasonable. And upon my return of the trailer I rented I used the restroom, it was in great, clean condition. and I given a complimentary bottle of water which was appreciated.

Évaluation :

5

The staff at this location is exceptional. Especially the female who works there. During my recent move i rented three different vehicles. The only negative comment I can make is about the pickup. I am a female senior and had difficulty with the height while stepping in.

Évaluation :

1

This drop up location lie. I pay $60 and feel it half tank before dropping. They never notify me that they got the truck, I call 10 times no answer. When I call the 1800 they told me they got the truck and I own a balance on $39 . So they say I didn't feel it up. I won't recommend this uhaul location to no one.

Évaluation :

5

The guys were very attentive and kind

Évaluation :

5

Maybe send the crew at this location to the De Pere location and teach the De Pere team how to take care of customers.

Évaluation :

5

Everything was fine! Very pleased!

Évaluation :

5

This Location goes Above and beyond for there customers this was my first time ever useing a uhaul and the service Sara gave me I'll remember for the rest of my life people normally don't help me but what Sara did for me I will be forever grateful this was the worst move ever so if you can some how do something for Sara and the other manager in that store I don't remember his name but for your other Location in Green Bay down town I don't no if that guy was just having a bad day but there was no need to talk to me the way he did the reason I went to the other store and meet Sara but thank you everyone in uhaul and a HUGE THANK YOU TO SARA

Évaluation :

5

Our sale representative, Damien Konrad was awesome! He answered all of our questions and even gave us information on some highway construction that we would encounter along our route for the day. When we returned the trailer later in the afternoon the young man that assisted us was very pleasant and made the return very easy. We highly recommend the Uhaul location on Main Street in Green Bay and the staff.

Évaluation :

5

Quick, knowledgeable and very friendly.

Évaluation :

5

The young man, Ben was really helpful. He really knows his stuff and is a great asset to your company.

Évaluation :

5

Everything went smooth !! Truck was ready, ran/drove fine and return was simple and easy. I would hesitate renting again from this location.

Évaluation :

1

Made it 30 miles to load the vehicle up on the trailer and the right rear trailer tire was flat, had to fill it onsite to be able to tow. Tire pressure for weight handling equipment should be checked prior to pick up, could have lead to a disasteious blow out taking out two vehicles. Not what I expected when you are told that YOUR vehicle will be inspected to make sure it is safe to tow (not completed) and the towed equipment is not in a serviceable condition.

Évaluation :

5

Nice people and very helpful thanks again I will be a repeat customer

Évaluation :

5

Door seal on back of the trailer didn't seal properly and alot of the items were soaking wet when we arrived at our destination

Évaluation :

5

Keep doing what your doing!

Évaluation :

5

Exceeds expectations

Évaluation :

5

Same as above.

Évaluation :

3

Usually this location is great but they made me late by lying to me about having the trailer and then when i returned and got the trailer it was the worst one ive ever used. Back right tire has a leak had to refill it multiple times and the right trailer light didnt work but the u haul representative or worker said they worked just fine. All the straps and chains were hanging and wouldve been run over had i not completely wrapped up everything on the trailer.

Évaluation :

5

The staff at the neighborhood facility on main go above and beyond for their customers. What a fantastic team! Sara in particular made my experience with uhaul top notch. Merci.

Évaluation :

5

No improvements needed! Staff are excellent and helpful.

Évaluation :

4

I put on 9 miles, the tank was at same level as when I picked it up. I was still charged an additional fee I assume for gas. I also cleaned the back of the truck which was not done when i picked it up.

Évaluation :

5

Really easy to go in and out. The key card locked door was good added security knowing that no one could enter that wasn't supposed to be there.

Évaluation :

5

Sara and Steve are awesome, very customer friendly and helpful

Évaluation :

5

Outstanding service

Évaluation :

5

Chris (W State St, Milwaukee location) was prompt, friendly, & efficient!

Évaluation :

5

Stephen and his crew are too notch. Highly recommend this location if you want great service at a fair rate!

Évaluation :

3

Figure out how to complete a transaction properly.

Évaluation :

3

Made a reservation 4 days in advance. When the day arrived to pick up the truck i was told the particular vehicle i want is NOT available in Easttown Mall location, which is closer to my house, and my option is to pick it up in De Pere location or get a different vehicle. It ruined my day.

Évaluation :

5

The gentleman who helped us went over and beyond his job description. I would recommend going to this site to anyone who is looking for fast and friendly service.

Évaluation :

5

Easy experience, the manager did an amazing job helping me from beginning to the end.

Évaluation :

5

Service was great. If needed, I will use a U-Hull truck again if I need to move anything. Can't beat the price.

Évaluation :

5

Sarah was amazing very helpful and friendly..

Évaluation :

5

Customer service from both employees was outstanding. No complaints or issues. Merci

Évaluation :

4

Inspect your trailers before renting them out. Trailer lights improperly working and almost caused a major accident. I have contacted corporate and waiting for a return call.

Évaluation :

5

IN MY 77 YEARS I HAVE NEVER BEEN MORE SATISIED WITH A COMPANY AND THIER REPRESENTATIVE, STEPHEN SABAH. MR. SABAH WAS PROMPT, EXTREMELY HELPFUL AND COURTEOUS. IT MADE THE RENTAL PROCESS ENJOYABLE. STEVE DID IT WITH A SMILE INSTEAD OF SCOWLS. EXCELLENT I HIGHLY RECOMMEND THIS GB LOCATION TO ANYONE. DR. ROGR MELLENBERGER AND DR. LARK DERRIG

Évaluation :

1

The window only rolled down a quarter of the way and the thermostat was sticking so I froze my butt off for a 3 hr drive and didn't get a discount or even offered one.

Évaluation :

1

I was afraid for my life so many nights stuck here waiting on police . I was held at gunpoint at this facility and the other customers to this day run a drug operation here . I was never discounted by the manager and they actually kept my money and rented my unit to someone else before I even moved out I am so happy to say I will never use uhaul again they should Be less obsessed with auctioning off garbage and more about the life and safety of the customers .

Évaluation :

3

The bolt that held the safety chain to the trailer came off

Évaluation :

3

I had to shovel the snow out of it before I could start loading

Évaluation :

5

Give the Manager a raise! She is brilliant.

Évaluation :

2

I wish there was a better way to track how much gas was used and how much gas you need to put in before you return the vehicle. Every time I return the vehicles I apparently never return them with enough gas. Each time I am told to return the vehicle with the same amount of gas I started with and I do. I even keep my receipts from the gas station but I always get charged extra after the return because there isn't enough gas. It's very frustrating. It's my word against your word and there is no way to prove anything. Unfortunately it's to the point where I'm afraid to rent from here anymore because I feel like I always get charged more even though I followed the rules.

Évaluation :

5

Good experience no problems

Évaluation :

5

Great employees!

Évaluation :

5

Friendly and knowledgeable customer service personnel, competitive rates with excellent storage facilities & availability! The provided carts make transferring items from vehicle to unit much easier and faster! STRONGLY recommend U-Haul storage at East town location, Green Bay Wisconsin!!

Évaluation :

3

When returning equipment, we pulled up to there the signage told us to and waited.....and waited....and waited. Finally went and told the worker we were returning the equipment and asked if he was going to come check it in and/or inspect it. He staited "No. JUST LEAVE IT THERE". I didn't feel comfortable with that return policy.

Évaluation :

5

We canceled the reservation. The staff is always great.

Évaluation :

5

The only thing I feel would be beneficial is to make your fleet run on diesel fuel, that way a guy would get more than 10 miles per gallon.

Évaluation :

5

Easy drop off services

Évaluation :

5

The two uhaul employees did a great job . Answered my questions without hesitation.

Évaluation :

2

Steve does try really hard but for the real lack of security people living in the units etc. The prices are really high and have known several people who agree thx

Évaluation :

5

Sarah was absolutely amazing! We ran into a problem with our moving and she put our minds at ease with solutions to help us out.

Évaluation :

5

My reservation was mistakenly set up at wrong location, local team took the extra step to fix, great day.

Évaluation :

5

The storage facility workers were great but the truck I had was definitely not ok. No breaks on the truck especially on the highway truck wouldn't stop kept on going putting myself and others at risk. Was a horrifying experience.

Évaluation :

4

In general Steve & crew run a good store. Throw some salt and shovel North entrance and you will deserve another star.

Évaluation :

5

This storage facility is extremely clean and well maintained. We have had a wonderful experience thus far!

Évaluation :

5

Fue excelente muchas gracias y fue una semana antes

Évaluation :

5

Staff at this location was outstand and the facilities are awesome....

Évaluation :

5

Great storage facility,climate controlled, indoor unloading area. Would recommend this place.

Évaluation :

2

Staff is rude and uneducated in processes of uhaul. Personal conversations should not be had when customers are present. Ghetto language so to say shouldn't be spoke to or around customers as well. Felt unsafe working with staff as the presentation of the staff was rude

Évaluation :

5

Very well lit, very clean, felt safe, very convenient

Évaluation :

5

Overall this U-Haul storage location was friendly and knowledgeable. At times the facility was not the cleanest but when Steven the new manager came around that all changed. I would definitely recommend this location to a friend for safe storage and smooth equipment rentals.

Évaluation :

5

Great climate controlled storage facility

Évaluation :

1

GM was very unprofessional, rude and racist.

Évaluation :

5

I would appreciate 24 hour access. I work six days a week and attend classes full time. It would have been so much easier had the self storage been available when I am. I would like to give a big thank you to the people who helped my dad. Very great service. My dad was relieved at how easy the rental process was. Merci.

Évaluation :

1

People land on hard times which I did. I became homeless and struggled to keep my storage space. I never received my due notes cause they mailed them to my old address and I had no forwarding address. I told them to send them E-mail or message but never received them. Sure I should know but life hands you things you are not prepared for. Its sad I had to lose everything! It's like my life never mattered

Évaluation :

5

The staff were super helpful and the facilities were clean. I appreciate that, I'll be back.

Évaluation :

4

Tried to call to move out and couldn't get someone to answer the location for 7 straight days has to go in personally to move out.... Kind of inconvenient

Évaluation :

5

Jamie was efficient, helpful, polite, good humored and provided excellent assistance while simultaneously helping other people. S great closing experience to a long trek.

Évaluation :

5

Thank you, Terry !

Évaluation :

5

Everything was very quick and easy. I love the free-to-use carts and the recycle area. My unit was clean and the keypad prompts were clear on how to disarm and arm my unit.

Évaluation :

5

Love the way I was treat it by your employee, he was very attentive and listen to my needs in order to offered me the right products.

Évaluation :

5

The manager that helped me was patient and answered all my questions. I did have many by the way. I will definitely be recommending this store! It was very clean and well organized I would give the manager an A+

Évaluation :

4

Bien

Évaluation :

5

David did a great job getting us in and takenncare off

Évaluation :

1

I had tried to call to extend the time I had the truly and to get roadside assistance. Kept getting a recording that the voicemail was not set up. I tried to get roadside assistance and got a recording that they could not take my call at this time. Please try calling at a later time Goodbye. I will NOT pay for extra days. Because I could get a hold of anyone. I even called from there parking lot and got the voicemail was not set up. I walk in and there was one person there no phones were ringing. I am pretty sure they didn't answer because they didn't want to work. They never called me they just came and took the truck. Now they have my things. That were in the truck they said I couldn't take the truck and dropped my things at my storage facility. Now I will go tomorrow I am not paying anything extra because had they bothered to call me and actually talk to me this would not be happening. Now I need to get the rest of my things out on Tuesday and I will need a truck I better not have any trouble. Also they left a blue metal object that when I went to leave and because it was small I did not see it and it's probably damaged my car but I saw others that were put up by building to get them out of the way.

Évaluation :

5

Greatest Storage experience ever!!!!

Évaluation :

1

Workers didn't seem to care to help.

Évaluation :

4

The only thing that i dont lime is the fa t that i have to pay an xtra 10 to have 24 hour access to my stuff that i ready pay to store there. No other placce makes you pay xtra to have 24 access to your own storage

Évaluation :

4

The only little annoying thing was the loud alarm that goes off in the storage building. I had to buy some mattress covers and tape and the employed working was very nice.

Évaluation :

5

Unfortunately it was too small for our needs, so we found other options.

Évaluation :

5

I may have missed this in the confirmation email in the online check in but my only comment is that the locker had the green customer ready tag on it. I did not know that we were to remove that ourselves and that it was a tear off tag. So I had to call the office to find that out. Otherwise, no issues.

Évaluation :

5

There's ad bit of confusion about 24 hour access terms when I converted from a 5x10 storage to 10x10. The 10x10 requires contact with a CSR to rent while the smaller units were entirely contactless and automated almost instantaneously. Otherwise I am very satisfied and would highly recommend!

Évaluation :

1

I have used Uhaul in the past and have never dealt with someone so rude. Who ever worked yesterday when I came to get my storage unit at 2pm was very unprofessional. He was on a personal call when I walked in and continued to talk to them for a few minutes before telling the person to call them back because he had a customer as if I was an inconvenience to his time. He then proceeded to require a second contact name and number. Not once before have I had to provide this since I am a single adult. He then told me it was company policy to have 2 contacts. I get thay is normal in most cases cases but the fact that I had to provide my mother's information who lives in Florida was demeaning to say the least. Then when it came time to get my storage unit that was reserved he told me that just because something is reserved does not mean you actually have one. So after I just drove 17 hours I was told that I would just have to wait a unit to become available or use one they have which is a larger size. So originally my climate controlled 10 × 15 was 145 a month and the only one available that day was a 16 × 20 which was close to 300 dollars. I can't give the exact amount because he would not give me a receipt. He said it would be emailed. Still haven't received the email for that even though I ask for one. Once I had finished unloading my 20ft truck I asked for the receipt and to show that I had turned it in in the 19th since I was told the price of the truck was by day. He again refused to give me a receipt and told me it doesn't matter you aren't going to save any money any way. I have worked in customer service jobs before and I get people have bad days. But this man was rude, demeaning, and honestly just lazy. I will continue to call customer service until I speak to someone about this because never before have I been treated so poorly for no reason at all.

Évaluation :

5

just keep up the good work and keep picking the good help too.

Évaluation :

5

The staff was very friendly and went out of their way to help me

Évaluation :

1

The Rating would have been better had the manager not been so rude to me. The way he called my phone and began to yell through the phone very poor Customer Service I will never use this storage location ever again

Évaluation :

3

If I had questions I could never get anyone on the phone. The wait time to talk to a person was ridiculous.

Évaluation :

5

Big thanks to GM David and his entire staff - everyone was very helpful. David definitely went the extra mile to help us out with a bad situation after receiving a last minute notice the movers tested positive for Covid-19.

Évaluation :

5

Gracias

Évaluation :

4

The manager was very friendly and knowledgeable, the other workers not as much, that got frustrating.

Évaluation :

5

Thank you guys for everything.

Évaluation :

5

Unit was exactly what I needed

Évaluation :

5

Very clean units. Easy access. Fair price.

Évaluation :

5

The staff was very helpful and friendly. The facility was clean, well lit, secure and convenient with plenty of room for loading and unloading. They carried the extra supplies I needed and happily took back what I didn't use. I was very pleased and would highly recommend this facility. I wish they had one where I moved to!

Évaluation :

5

They was amazing. My house was hit by a drunk driver and they gave us a month free of storage. You don't know how much it meant to us.

Évaluation :

5

We are impressed with the facility and the staff were all very helpful! I like the fact that you can drive into a bay and stay out of the weather to load/unload. There are plenty of carts available to help move things. I would definitely recommend.

Évaluation :

5

Good management

Évaluation :

5

Corey and Mike helped me move my pallets of belongings into my storage unit I couldn’t of done it without them they are exceptional employees

Évaluation :

2

Unfortunately my unit is 2 small units versus the 1 larger unit I requested...which means 2 doors, 2 locks and a wall that lessens the available space. Also, there was NO clear explanation of the process to get into the building and the BLUE keypad versus the other ones that are there. It is simple now that I now the process, but it was very frustrating not knowing what to do and having an alarm sound when we opened the doors. Also, there should be a much easier way to remove the zip-tie during your 1st entry into the storage units.

Évaluation :

5

Allie and Jeremy were most helpful changing an original res and getting us an extra storage unit. By far this is the best UHaul experience I've had, in the 30+ years I have rented in various parts of the country. Quite happy we have storage space with this particular facility -- enclosed loading bays, massive amount of storage spaces, security/climate controlled -- simply the best!

Évaluation :

5

Ms. Teetzen was very helpful in the face of unexpected difficulties!

Évaluation :

5

Great staff working the day I moved in!

Évaluation :

3

I waited almost an hour to get service and the price quoted they quoted to me when I made my my reservation was not honored. I got a whole story about how they don't know how I got my quote, even through the agreement clearly shows they quote me differently from what they expect me to pay. Great storage but you'll have to wait long for service and the price will change on you.

Évaluation :

4

Computer systems were slow each time I visited. But the staff is very helpful and friendly. I appreciated the call notifying me my unit was empty and with out a lock (another family member had cleared it out while moving to another unit). I'll use this place again.

Évaluation :

3

My unit had a lock free but I purchased one inside and was not allowed to return the free one. I Was told it would sit as a "credit" for next U-Haul on a "list." Also, I moved out of the unit after hours. I Called U-Haul the next morning to finalize My move out. I was told I must come in person to check out. I drove across town on My lunch hour. The man asked my name clicked on a button and said ok you are checked out. SERIOUSLY???? That couldn't havE been done without my trip across town He didn't check the unit or anything. I was frustrated especially when you add the lack of credit for the U-Haul lock.

Évaluation :

5

Really liked the facility.

Évaluation :

1

We were quoted a lower price than we were charged & told the prices had not changed, so we changed our minds & went elsewhere.

Évaluation :

5

You have made this move from Illinois so much easier than i expected. THANK YOU

Évaluation :

5

A great experience.

Évaluation :

3

I was informed that a storage unit reservation had been cancelled at another location, yet received two separate emails earlier this morning indicated cancellation of the charges and then reposting!

Évaluation :

5

Quick,knowledgeable and friendly, very helpful. Moving State to state they have been exceptional.

Évaluation :

2

Staff was friendly, but not helpful. It seemed like staff were unsure about everything from data entering my information to pricing to getting my code to work to get in. My door code never worked.

Évaluation :

5

.

Évaluation :

5

Clean...staff is very helpful and friendly.. great place!

Évaluation :

5

I never had to use a storage facility in the past, I'm very glad my first one was an excellent experience! All the staff were very helpful and friendly. Environment was nice and clean. Would recommend

Évaluation :

5

I used this storage for a few months am really happy with this storage i would come back again

Évaluation :

5

Awesome

Évaluation :

1

Storage unit was filthy dirty, mattress and table were also inside the storage. Employee picked up so phone while with me. Employee was rude and I'm professional.

Évaluation :

5

Très bien 

Évaluation :

1

I had things broken and missing from my storage units and the staff were young,rude and not trained! I will never rent from uhaul again.

Évaluation :

5

Would go back there again the staff was friendly and helpful especially steve and teri.

Évaluation :

5

The staff was excellent and very helpful. Made moving much easier with friendly and informative approach.

Évaluation :

5

Easy in. Easy out. Great service. Reasonable cost.

Évaluation :

5

Very clean!

Évaluation :

3

I had a lot of issues going back and forth with my rental. Uhaul ended up giving me a larger trailer because they had none in the size they originally confirmed. I did get a free mnonth's storage .

Évaluation :

5

Had a problem getting a trailer so had to use a dolly and now my car is not working. My fault for not having the driveshaft disabled but who knows how to do that? Uhaul should offer that service!

Évaluation :

5

Wonderful experience

Évaluation :

5

Jamie went out of her way to fix a problem that was out of her control. I appreciate that.

Évaluation :

5

Easy in and easy out. Space was clean and just as advertised.

Évaluation :

5

I was well satisfied with the service and would not hesitate to use them again.

Évaluation :

5

Brendan was wonderful! So knowledgeable about everything! My first time renting here and felt very confident about everything!

Évaluation :

5

The facility has excellent staff but there are too few of them. I often had to wait in line for a long time before anyone was available to respond to me.

Évaluation :

5

Everyone I dealt with was extremely helpful with the exception of the call center.

Évaluation :

5

Very friendly and helpful staff, especially Andrew. Bathrooms as clean as my home. Everyone trying hard to provide excellent customer service. I would certainly recommend this provider to others.

Évaluation :

5

Very awesome crew!

Évaluation :

5

Manager is outstanding

Évaluation :

5

Excellent

Évaluation :

5

Merci!

Évaluation :

5

Customer service was very good Thank you!

Évaluation :

5

Good place for renting storage!

Évaluation :

5

Good customer service!

Évaluation :

4

Aucun

Évaluation :

1

Kept locking me out if I was 3 or days late on payments. Over 6 months of renting I had access for less than 40 days total. They got every penny I owed plus a 20 dollar late fee every month. RIP off

Évaluation :

3

S.O.

Évaluation :

5

Extremely accommodating and nice staff. I am so glad I chose to move and store my belongings with U-Haul.

Évaluation :

5

Check in was easy

Évaluation :

4

Didn't like that 24 hour access was $10 extra (it is my belongings). Also didn't care for the storage unit way in the back when others more in the front were open; it made moving in and out difficult.

Évaluation :

5

Staff at the store were very helpful and friendly.

Évaluation :

5

Chris was great, and quite helpful. It was a blizzard and he had a lot to keep track of but he was pleasant and it felt like he cared about my project.

Évaluation :

5

Great experience, great service

Évaluation :

5

Need a few more staff members.

Évaluation :

5

Touseau, Caleb and Joseph were very good at helping us rent our storage space on a Sunday, even. The space is fabulous - clean, convenient, warm and dry, brightly lit. The restroom is beautiful.

Évaluation :

4

Na

Évaluation :

5

So pleased with my experience!

Évaluation :

5

Very pleasant storage experience.

Évaluation :

5

The service was exceptional. Very helpful and friendly regarding both my truck and storage rentals. The facility is in great condition. I would highly recommend your service to family and friends.

Évaluation :

5

A great place for college kids to store their things for the summer. The manager was extremely helpful and friendly. The storage unit was always clean and quite which was nice after a long move.

Évaluation :

5

The gentleman was very well mannered he was clean the place was clean and i got very fast service they showed me everything I needed to be showed and they smiled through out my visit thank you u haul

Évaluation :

5

I was very happy with the clean storage area. It was convenient to have carts available for moving heavy items. It was secure. Good place. I recommend it.

Évaluation :

5

Facility was clean, well lit

Évaluation :

3

.

Évaluation :

5

Very well run and managed

Évaluation :

4

Haul was very helpful