Customer Reviews for U-Haul Moving & Storage of East Town

2 470 évaluations

2201 Main St   Green Bay, WI 54302

(920) 328-0089

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(920) 328-0089

2201 Main St
Green Bay, WI 54302

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly M.  |  Premières impressions 
Évaluation :
4

People in this hard time like a break in what they have to spend I couldn't get why I was quoted $80 but ended spending 118 including the $15 gas to feel the tank back up. 69 cent a mile is still to much the first 30 miles should be free and unlimited miles would be even better!

Treva R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua O.  |  Premières impressions 
Évaluation :
5

All good as is. Asphalt in trailer parking area is pretty messed up tho.

Joel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd S. 
Évaluation :
5

I always go to the same location, as I am treated like a valued customer!

Gerald K. 
Évaluation :
5

Nothing. Staff was very helpful and kind. Equipment performed better than expected and was easy to use.

Arnie N. 
Évaluation :
5

Counter staff members were friendly and knowledgeable!

Michael I. 
Évaluation :
2

#1 The warning lights on the dashboard were on for TPMS #2 5 days later I still have not received a copy of the final invoice which I was told would be sent the same day. 3# The Vehicle was quite dirty when picked up.

Steve D. 
Évaluation :
1

Lazy!! Wouldn't even help is

Kristle V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie M.  |  Online Move In 
Évaluation :
5

Everything went smoothly and the professionalism of Sarah was really appreciated. She went above and beyond to help out every time I needed. Without her it would not have been as pleasant. Thank you Sarah.

Natalie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Would use you guys again

Artis J.  |  Premières impressions 
Évaluation :
5

Steven and Sara run a first rate facility! The customer service is excellent and the storage is everything you could hope for.

Marc S.  |  Expérience générale 
Évaluation :
5

Everything I could ask for from a storage facility, and excellent customer service!

Jake L.  |  Expérience générale 
Évaluation :
5

Great professional and friendly service!

Richard A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Itzamar S. 
Évaluation :
5

The cost is on the high side compared to Budget Rental and others offer unlimited miles but overall U-Haul has good value.

John E. 
Évaluation :
5

What an amazing and friendly store! Staff was incredibly helpful and ready to answer any questions asked. Sara helped me with the rental process and I couldn't have had anyone more educated and helpful than her! Thank you again!

Julian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott V. 
Évaluation :
1

There was broken glass in my u haul when I first picked it up, along with mud. The worker also didn't know how to add a tax exempt to my bill.

Branden V. 
Évaluation :
5

Excellent service à la clientèle. Very confusing pick up online procedures

Jessica P. 
Évaluation :
3

Allow rental closer to location of where truck is needed. I was looking to rent moving truck in Howard area. But, was sent all the way to far east side of Green Bay for rental. In turn this cost me more in unnecessary mileage and fuel. I was told that there were no trucks in the size I needed at the Velp avenue location. However, I drove past this location several times over the course of the 2 days of our rental. I observed 2 trucks in the size that we rented which never moved from where they parked. I believe that Uhaul could have made accommodations to rent me a truck much closer to my location requested. Because of being sent all the way to the east side of Green Bay, it cost me an unneeded extra day of rental. At least an extra 20 miles of travel and extra fuel. Was happy with experience at East side location. Not happy with wasted time, fuel, and mileage.

Craig T. 
Évaluation :
5

Sara has awesome customer service!! Keep up the great work Sara!

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loy V. 
Évaluation :
5

Sue was outstanding! I was disappointed with my first experience at this store . I went all the way out to Mid Valley Road in De Pere . The lady there was very helpful & booked me a storage spot over on Main St . where I initially had gone , but was completely ignored by an employee on his cell phone found out later his name was Nathan , I'm glad I went back even though I had a bad experience with him . Since then I've been acknowledged by all other staffers ! I would direct anyone to go to this store !

Trish B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
4

Need to be able to adjust the height of the seat, my wife is the driver and had to hold herself up a bit to see.

Marge W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah J. 
Évaluation :
5

The customer service was great! They found my reservation quickly and connected up my trailer with ease.

David M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan P. 
Évaluation :
5

This is absolutely the best location and Steve is awsome. So friendly and extremely helpful. Thank yoy Steve for making our Move so much easier

Jackie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Z. 
Évaluation :
5

Very friendly, quick return and didn't even have to get out of my truck. Couldn't have been better!

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

The manager was wonderful, helpful and very fast.

cameron R. 
Évaluation :
5

Sarah was very helpful, courteous, and accommodating

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria V. 
Évaluation :
5

Brandon was very helpful and nice

Daniel D. 
Évaluation :
5

Agent took care of check in quickly, unhooked the trailer and I was on my way. Could not have been easier.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S. 
Évaluation :
5

Website didn't specify that the smallest truck didn't have a ramp, which we needed; the employees quickly switched our reservation to the next largest size, but it seems like something that should have been pointed out on the website.

Matt V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deann M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

Not sure

Tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Super friendly staff and easy out, easy in! Thank you!!

Jena G. 
Évaluation :
5

Update the website or make an app. It's terrible to try and return items. There's too many "suggested" items. Instead make one menu in checkout that friendly reminds people of what they might be forgetting. One link per item as suggested items as don't forget.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krista L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery B. 
Évaluation :
5

There was nothing I'd improve, the store is well organized, it's clean, the staff was very helpful, the price of my rental and couple of other products I required were very reasonable. And upon my return of the trailer I rented I used the restroom, it was in great, clean condition. and I given a complimentary bottle of water which was appreciated.

jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake K. 
Évaluation :
5

The staff at this location is exceptional. Especially the female who works there. During my recent move i rented three different vehicles. The only negative comment I can make is about the pickup. I am a female senior and had difficulty with the height while stepping in.

Laura L. 
Évaluation :
1

This drop up location lie. I pay $60 and feel it half tank before dropping. They never notify me that they got the truck, I call 10 times no answer. When I call the 1800 they told me they got the truck and I own a balance on $39 . So they say I didn't feel it up. I won't recommend this uhaul location to no one.

Nidia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie N. 
Évaluation :
5

The guys were very attentive and kind

Laurie R. 
Évaluation :
5

Maybe send the crew at this location to the De Pere location and teach the De Pere team how to take care of customers.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery B. 
Évaluation :
5

Everything was fine! Very pleased!

Clinton F. 
Évaluation :
5

This Location goes Above and beyond for there customers this was my first time ever useing a uhaul and the service Sara gave me I'll remember for the rest of my life people normally don't help me but what Sara did for me I will be forever grateful this was the worst move ever so if you can some how do something for Sara and the other manager in that store I don't remember his name but for your other Location in Green Bay down town I don't no if that guy was just having a bad day but there was no need to talk to me the way he did the reason I went to the other store and meet Sara but thank you everyone in uhaul and a HUGE THANK YOU TO SARA

jody G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasmine D. 
Évaluation :
5

Our sale representative, Damien Konrad was awesome! He answered all of our questions and even gave us information on some highway construction that we would encounter along our route for the day. When we returned the trailer later in the afternoon the young man that assisted us was very pleasant and made the return very easy. We highly recommend the Uhaul location on Main Street in Green Bay and the staff.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Quick, knowledgeable and very friendly.

Alexander R. 
Évaluation :
5

The young man, Ben was really helpful. He really knows his stuff and is a great asset to your company.

Christopher L. 
Évaluation :
5

Everything went smooth !! Truck was ready, ran/drove fine and return was simple and easy. I would hesitate renting again from this location.

jerry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armaan S. 
Évaluation :
1

Made it 30 miles to load the vehicle up on the trailer and the right rear trailer tire was flat, had to fill it onsite to be able to tow. Tire pressure for weight handling equipment should be checked prior to pick up, could have lead to a disasteious blow out taking out two vehicles. Not what I expected when you are told that YOUR vehicle will be inspected to make sure it is safe to tow (not completed) and the towed equipment is not in a serviceable condition.

Jason F. 
Évaluation :
5

Nice people and very helpful thanks again I will be a repeat customer

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry H. 
Évaluation :
5

Door seal on back of the trailer didn't seal properly and alot of the items were soaking wet when we arrived at our destination

Randy H. 
Évaluation :
5

Keep doing what your doing!

RANDALL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill P. 
Évaluation :
5

Exceeds expectations

Constance T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Same as above.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendy S. 
Évaluation :
3

Usually this location is great but they made me late by lying to me about having the trailer and then when i returned and got the trailer it was the worst one ive ever used. Back right tire has a leak had to refill it multiple times and the right trailer light didnt work but the u haul representative or worker said they worked just fine. All the straps and chains were hanging and wouldve been run over had i not completely wrapped up everything on the trailer.

Nicholas N. 
Évaluation :
5

The staff at the neighborhood facility on main go above and beyond for their customers. What a fantastic team! Sara in particular made my experience with uhaul top notch. Merci.

misty k.  |  Expérience générale 
Évaluation :
5

No improvements needed! Staff are excellent and helpful.

Amy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector O. 
Évaluation :
4

I put on 9 miles, the tank was at same level as when I picked it up. I was still charged an additional fee I assume for gas. I also cleaned the back of the truck which was not done when i picked it up.

Ken R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
5

Really easy to go in and out. The key card locked door was good added security knowing that no one could enter that wasn't supposed to be there.

Claire B.  |  Expérience générale 
Évaluation :
5

Sara and Steve are awesome, very customer friendly and helpful

Michele O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Outstanding service

Jenny L.  |  Expérience générale 
Évaluation :
5

Chris (W State St, Milwaukee location) was prompt, friendly, & efficient!

TRICIA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jadyn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tannara R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna u.  |  Premières impressions 
Évaluation :
1

I was afraid for my life so many nights stuck here waiting on police . I was held at gunpoint at this facility and the other customers to this day run a drug operation here . I was never discounted by the manager and they actually kept my money and rented my unit to someone else before I even moved out I am so happy to say I will never use uhaul again they should Be less obsessed with auctioning off garbage and more about the life and safety of the customers .

angela k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie F.  |  Expérience générale 
Évaluation :
5

Good experience no problems

VICKY B.  |  Premières impressions 
Évaluation :
5

Friendly and knowledgeable customer service personnel, competitive rates with excellent storage facilities & availability! The provided carts make transferring items from vehicle to unit much easier and faster! STRONGLY recommend U-Haul storage at East town location, Green Bay Wisconsin!!

TRICIA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

misty k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine b.  |  Expérience générale 
Évaluation :
2

Steve does try really hard but for the real lack of security people living in the units etc. The prices are really high and have known several people who agree thx

mellisa h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonnie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B.  |  Expérience générale 
Évaluation :
5

The storage facility workers were great but the truck I had was definitely not ok. No breaks on the truck especially on the highway truck wouldn't stop kept on going putting myself and others at risk. Was a horrifying experience.

Israel c.  |  Premières impressions 
Évaluation :
4

In general Steve & crew run a good store. Throw some salt and shovel North entrance and you will deserve another star.

KENNETH A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M.  |  Expérience générale 
Évaluation :
5

This storage facility is extremely clean and well maintained. We have had a wonderful experience thus far!

Mackenzie B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M.  |  Expérience générale 
Évaluation :
5

Fue excelente muchas gracias y fue una semana antes

Jesus V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Georgetta D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather G.  |  Premières impressions 
Évaluation :
5

Staff at this location was outstand and the facilities are awesome....

Kevin F.  |  Expérience générale 
Évaluation :
5

Great storage facility,climate controlled, indoor unloading area. Would recommend this place.

Richard L.  |  Expérience générale 
Évaluation :
2

Staff is rude and uneducated in processes of uhaul. Personal conversations should not be had when customers are present. Ghetto language so to say shouldn't be spoke to or around customers as well. Felt unsafe working with staff as the presentation of the staff was rude

Nicole A.  |  Expérience générale 
Évaluation :
5

Very well lit, very clean, felt safe, very convenient

BROCK L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh m.  |  Premières impressions 
Évaluation :
5

Overall this U-Haul storage location was friendly and knowledgeable. At times the facility was not the cleanest but when Steven the new manager came around that all changed. I would definitely recommend this location to a friend for safe storage and smooth equipment rentals.

jacquez s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN W.  |  Expérience générale 
Évaluation :
5

Great climate controlled storage facility

Richard L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn P.  |  Online Move In 
Évaluation :
1

GM was very unprofessional, rude and racist.

Salena L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEAVENS T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ida F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maya B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROCK L.  |  Premières impressions 
Évaluation :
5

I would appreciate 24 hour access. I work six days a week and attend classes full time. It would have been so much easier had the self storage been available when I am. I would like to give a big thank you to the people who helped my dad. Very great service. My dad was relieved at how easy the rental process was. Merci.

Mercedes S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley k.  |  Premières impressions 
Évaluation :
1

People land on hard times which I did. I became homeless and struggled to keep my storage space. I never received my due notes cause they mailed them to my old address and I had no forwarding address. I told them to send them E-mail or message but never received them. Sure I should know but life hands you things you are not prepared for. Its sad I had to lose everything! It's like my life never mattered

Shawn N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy j.  |  Premières impressions 
Évaluation :
5

The staff were super helpful and the facilities were clean. I appreciate that, I'll be back.

Adrianna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA N.  |  Expérience générale 
Évaluation :
4

Tried to call to move out and couldn't get someone to answer the location for 7 straight days has to go in personally to move out.... Kind of inconvenient

Daniel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald G.  |  Expérience générale 
Évaluation :
5

Jamie was efficient, helpful, polite, good humored and provided excellent assistance while simultaneously helping other people. S great closing experience to a long trek.

Jennifer S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anai a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M.  |  Premières impressions 
Évaluation :
5

Thank you, Terry !

Adrianna J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellengton H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie B.  |  Premières impressions 
Évaluation :
5

Everything was very quick and easy. I love the free-to-use carts and the recycle area. My unit was clean and the keypad prompts were clear on how to disarm and arm my unit.

Jennifer M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tj K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenny H.  |  Expérience générale 
Évaluation :
5

Love the way I was treat it by your employee, he was very attentive and listen to my needs in order to offered me the right products.

Arleen A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin B.  |  Online Move In 
Évaluation :
5

The manager that helped me was patient and answered all my questions. I did have many by the way. I will definitely be recommending this store! It was very clean and well organized I would give the manager an A+

Julie P.  |  Premières impressions 
Évaluation :
4

Bien

Scott L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren H.  |  Expérience générale 
Évaluation :
5

David did a great job getting us in and takenncare off

Kaylee S.  |  Premières impressions 
Évaluation :
1

I had tried to call to extend the time I had the truly and to get roadside assistance. Kept getting a recording that the voicemail was not set up. I tried to get roadside assistance and got a recording that they could not take my call at this time. Please try calling at a later time Goodbye. I will NOT pay for extra days. Because I could get a hold of anyone. I even called from there parking lot and got the voicemail was not set up. I walk in and there was one person there no phones were ringing. I am pretty sure they didn't answer because they didn't want to work. They never called me they just came and took the truck. Now they have my things. That were in the truck they said I couldn't take the truck and dropped my things at my storage facility. Now I will go tomorrow I am not paying anything extra because had they bothered to call me and actually talk to me this would not be happening. Now I need to get the rest of my things out on Tuesday and I will need a truck I better not have any trouble. Also they left a blue metal object that when I went to leave and because it was small I did not see it and it's probably damaged my car but I saw others that were put up by building to get them out of the way.

Diane R.  |  Premières impressions 
Évaluation :
5

Greatest Storage experience ever!!!!

Jarvis J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F.  |  Premières impressions 
Évaluation :
1

Workers didn't seem to care to help.

Edgar G.  |  Online Move In 
Évaluation :
4

The only thing that i dont lime is the fa t that i have to pay an xtra 10 to have 24 hour access to my stuff that i ready pay to store there. No other placce makes you pay xtra to have 24 access to your own storage

Lisa D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ora H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber c.  |  Expérience générale 
Évaluation :
4

The only little annoying thing was the loud alarm that goes off in the storage building. I had to buy some mattress covers and tape and the employed working was very nice.

Linda J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona B.  |  Expérience générale 
Évaluation :
5

Unfortunately it was too small for our needs, so we found other options.

Ramona B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian G.  |  Online Move In 
Évaluation :
5

I may have missed this in the confirmation email in the online check in but my only comment is that the locker had the green customer ready tag on it. I did not know that we were to remove that ourselves and that it was a tear off tag. So I had to call the office to find that out. Otherwise, no issues.

Richard V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desyre E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna U.  |  Premières impressions 
Évaluation :
5

There's ad bit of confusion about 24 hour access terms when I converted from a 5x10 storage to 10x10. The 10x10 requires contact with a CSR to rent while the smaller units were entirely contactless and automated almost instantaneously. Otherwise I am very satisfied and would highly recommend!

FRANCIS L.  |  Online Move In 
Évaluation :
1

I have used Uhaul in the past and have never dealt with someone so rude. Who ever worked yesterday when I came to get my storage unit at 2pm was very unprofessional. He was on a personal call when I walked in and continued to talk to them for a few minutes before telling the person to call them back because he had a customer as if I was an inconvenience to his time. He then proceeded to require a second contact name and number. Not once before have I had to provide this since I am a single adult. He then told me it was company policy to have 2 contacts. I get thay is normal in most cases cases but the fact that I had to provide my mother's information who lives in Florida was demeaning to say the least. Then when it came time to get my storage unit that was reserved he told me that just because something is reserved does not mean you actually have one. So after I just drove 17 hours I was told that I would just have to wait a unit to become available or use one they have which is a larger size. So originally my climate controlled 10 × 15 was 145 a month and the only one available that day was a 16 × 20 which was close to 300 dollars. I can't give the exact amount because he would not give me a receipt. He said it would be emailed. Still haven't received the email for that even though I ask for one. Once I had finished unloading my 20ft truck I asked for the receipt and to show that I had turned it in in the 19th since I was told the price of the truck was by day. He again refused to give me a receipt and told me it doesn't matter you aren't going to save any money any way. I have worked in customer service jobs before and I get people have bad days. But this man was rude, demeaning, and honestly just lazy. I will continue to call customer service until I speak to someone about this because never before have I been treated so poorly for no reason at all.

Sarah B.  |  Premières impressions 
Évaluation :
5

just keep up the good work and keep picking the good help too.

Stewert M.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and went out of their way to help me

Gregory F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baaqee J.  |  Premières impressions 
Évaluation :
1

The Rating would have been better had the manager not been so rude to me. The way he called my phone and began to yell through the phone very poor Customer Service I will never use this storage location ever again

Belinda L.  |  Expérience générale 
Évaluation :
3

If I had questions I could never get anyone on the phone. The wait time to talk to a person was ridiculous.

chris k.  |  Expérience générale 
Évaluation :
5

Big thanks to GM David and his entire staff - everyone was very helpful. David definitely went the extra mile to help us out with a bad situation after receiving a last minute notice the movers tested positive for Covid-19.

Craig C.  |  Expérience générale 
Évaluation :
5

Gracias

Francisco M.  |  Premières impressions 
Évaluation :
4

The manager was very friendly and knowledgeable, the other workers not as much, that got frustrating.

Kathleen R.  |  Expérience générale 
Évaluation :
5

Thank you guys for everything.

John S.  |  Expérience générale 
Évaluation :
5

Unit was exactly what I needed

Francisco R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal F.  |  Online Move In 
Évaluation :
5

Very clean units. Easy access. Fair price.

Martin K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allie T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and friendly. The facility was clean, well lit, secure and convenient with plenty of room for loading and unloading. They carried the extra supplies I needed and happily took back what I didn't use. I was very pleased and would highly recommend this facility. I wish they had one where I moved to!

Lisa P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arlene W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Online Move In 
Évaluation :
5

They was amazing. My house was hit by a drunk driver and they gave us a month free of storage. You don't know how much it meant to us.

nicoulas t.  |  Premières impressions 
Évaluation :