Customer Reviews for U-Haul Moving & Storage of Eastgate

808 évaluations

7425 E Washington St   Indianapolis, IN 46219

(317) 899-9990

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(317) 899-9990

7425 E Washington St
Indianapolis, IN 46219

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Even though the team here had some technical difficulties going on they handled my reservation very well. I will use them again for sure.

NICHOLAS C. 
Évaluation :
3

The lady working the counter was very nice and professional. It did seem like the store was very understaffed.

Christopher L. 
Évaluation :
3

I didn't not have a problem with this location. I had a problem with your overall service. I confirmed at one location and after I got to that location had a text to show you changed my location without asking if it was ok or if I had a problem with it. Then when I got to this location after checking in online, etc. I had to wait another 30 minutes or more with no one in front of me but because your system crashed and everything had to be completed again. It was very frustrating for myself and your staff. They could not help other customers or myself although they kept trying different ways of doing it.

Ryan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Te Dajah M. 
Évaluation :
5

Make sure the appliance dolly is in working order and the straps are not broken. My washer fell off part way down the move.

Janet E. 
Évaluation :
4

Computer system went down all day, brought back before 5:00 (10 minutes early but doors all locked. Eventually Tony came out and explained the situation and told us to just drop the keys in drop box and will contact tomorrow if any issues. No issues. Thanks Tony!

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

When do I get my receipt? I need it for company records.

Ernest J. 
Évaluation :
4

Deliver boxes with goods earlier in the day rather than later. Since the pick-up is the following day, it just makes sense so there isn't a rush for unloading and any movers you have to help aren't left doing nothing.

Wendy W. 
Évaluation :
1

Before returning truck I made sure there was fuel back where it was when they gave it to me I went straight there so fuel was there they charged me for fuel .they sent me fuel gauge it was not true I should have taken a picture they overcharged me they charged 131 for what I dont know

Cynthia I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aletta C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNA V. 
Évaluation :
5

It was very difficult to locate the key drop location at night.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harpriya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie M. 
Évaluation :
5

Friendly and helpful employees.

KATHY T. 
Évaluation :
2

I was notified by the pick up location employee that I would receive 40 $reimbursement if I returned the trailer to the Chandler location. I drive an hour away to deliver to Chandler only to be told I won't get the reimbursement. Uhaul is a huge disappointment.

JOSHUA T. 
Évaluation :
2

Better people service

Claire G. 
Évaluation :
3

Truck was dirty inside and out. Cab smelled horrible. Stopped and purchased air freshener. Steering was loose. Very disappointing.

Kevin C. 
Évaluation :
4

Everything went as planned with u-haul

Dan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cerissa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel F. 
Évaluation :
5

Guys were polite and competent. Simple process in and out.

THEODORE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey T. 
Évaluation :
5

Very helpful and made everything easy

Geary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iesha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus H. 
Évaluation :
5

Keep up the good wotk

Elizabeth T. 
Évaluation :
5

Vehicle pick-up and drop-off was efficient. Cargo van had low tire pressures and was in need of being swept out only area for improvement.

Mikel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon C. 
Évaluation :
3

If you're going to charge me to rent your vehicle make sure the engine light is not on in the tire sensor light it's not on. They told me it was a half a tank of gas in it and I had to bring it back with a half a tank a gas in it but when I got in it it was less than a half a tank a gas.

Tracy S. 
Évaluation :
5

This is a great place

Augustine D. 
Évaluation :
1

the truck was messed up and rude customer service when i drop the key

Tawfiq S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYANNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
3

None of the employees I interacted with wore masks. There is still a state mandate. The trucks sun visor was broken and hung down and had to be moved to the side so it didn't obstruct my vision while driving. The truck only blew hot air from the vents; no air conditioning. No cool air at all. The handle to roll the window up and down was broken. The check engine light was on the entire time.

Jennifer R. 
Évaluation :
1

Front end steering was horrible on my truck. The lady who checked me out in the morning had the personality of a rock. She was rude and condescending. When we went to return the truck, a gentleman told my wife to move our personal vehicle. He said she was blocking a spot and then drove the vehicle he was in to the other side of the lot and by the time we felt there was still nothing in the original spot. The gentleman who check me in was nice and friendly, so that's a plus.

Christopher C. 
Évaluation :
5

Very nice personnel and very helpful.

KATHY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra W. 
Évaluation :
5

The mirrors needs to be replaced. They are a danger to drive with. Could not adjust them to see properly.

Harold W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanel R. 
Évaluation :
5

Great help and easy access.

FRANKLIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacki H.  |  Expérience générale 
Évaluation :
5

These guys are super nice and very helpful. I was blow away and the customer service.

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacki H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Nothing Tony is great 👍

Jackie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly E. 
Évaluation :
3

My truck smelled like an ashtray and it looked like one too. The people were friendly and helpful.

Roshele J. 
Évaluation :
4

Do NOT recommend the Uhaul located at Young's Family Furnishings. That was where my original reservation was made for. I go there to find it's inside a rundown, dirty mall and no one is there. After over an hour I finally had located the Uhaul off in a back corner by itself but no way to get the keys. Luckily a guy named Tony at the second place was very kind and was able to get us a different Uhaul. The truck he gave us was apparently the only one left, and it was in the absolute worst shape imaginable. It was dirty, grimy, and stuff was falling apart. The sun shield kept falling down as we drove it. The main issue for me was the owner of Youngs not being at the store. I even tried calling 2 different phone numbers that were listed, both of which said they were disconnected. Tony said he knew about all the issues with Young's, but Uhaul hasn't done anything about it. Even with corporates kind response to my issue, it has still left a bitter taste. Until they make the wise decision to get rid of Young's as a distributor (as well as keeping their trucks in decent shape), I don't know if I'll keep choosing Uhaul over Budget or not.

Sarah B. 
Évaluation :
5

I didn't care for the dolly being on the truck. From driving the uhaul, the seals broke making it appear that it was used. I was not happy about that at all. Other than that, my experience was ok.

Laquisha G. 
Évaluation :
5

Everything was great. Simple, easy operation.

Ronald K. 
Évaluation :
5

I ordered the Uhaul online and my mover picked it up for me. It was insanely easy! Merci.

Justine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom H. 
Évaluation :
5

Just have more equipment on hand to rent.

Ronnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell F.  |  Expérience générale 
Évaluation :
4

G.M. Pam always tries to keep things accurate and on time.

Darrell F. 
Évaluation :
1

This was bad because i gave them money the deposit plus the amount of the truck when i returned the truck in four hours not 24 and only droved 40miles i only got back 35 dollars that was bull @$!# i gave them 120 dollars had the truck for 4 hours and 40 miles and it was one of the smallest truck they had im done no more

OTIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Goeffery O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
5

S.O.

ANNETTRA E. 
Évaluation :
4

Customer service was great !

Allan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRIA J. 
Évaluation :
5

Nothing was great n helpful

Cassandra G. 
Évaluation :
5

The people were very friendly and nice. I had forgotten about this location. The next time I need moving services, I will come to this location.

Raygan H. 
Évaluation :
5

That U Haul you are the bast service

Gerald N. 
Évaluation :
5

Everyone was nice and said hello. The gentleman that checked me I. Was very funny and kind and the gentleman that checked me out was very nice and accommodating.

Jessica T. 
Évaluation :
4

Make your return process easier. I had to call because your online wasn't responding. I was on hold for 40 mins before someone was available to talk to.

MONIQUE D. 
Évaluation :
1

I was double charger for a tow dolly. When I tried to get your mistake corrected I got yelled at by the manager. Then was told they had to contact someone else, and she would call me back

Jacob D. 
Évaluation :
4

Make the check in process quicker. If you check in online, you still have to go in, stand in line, and basically check in again.

Krystal P. 
Évaluation :
3

Walk the customer to the correct truck.

Tahnee G. 
Évaluation :
5

Tire pressure monitoring came on immediately and then engine light on that shortened my rental

Mark P. 
Évaluation :
3

The truck eas pretty old and was not going at normal speed. Gear started with 15 mikes per hour and to long to get it to normal speed

Geovanna R. 
Évaluation :
3

The truck was raggedy!! I got a storage & no 1 ever showed how to get N get out nothing! We had to figure that out on our own & it was crazy!!! Then last but not least, tryin to return your truck online is hell!! I'm just glad it's done & over wit but I won't donit again.

ANGELA D. 
Évaluation :
2

I did all the online check in just for an associate to tell me to come in and they basically did everything i had already done. Took picture of ID, scanned the back, etc. Box of the truck was filthy. Dolly was not secured at all and I see they charged me for using it even though I purchased my own dolly and was using it. My friend did mistakenly use the dolly at one point because it was just out in the open of the truck so he assumed I had rented it. Had it not been loose in the truck, that slip up would have never happened. Truck also had a terrible shake to it. Probably should get that one checked out.

Jared L. 
Évaluation :
3

clean the interior of the cabin in the vehicles, wear masks, be clear about pricing and fees.

LAURENA C. 
Évaluation :
4

Had to unload the trailer and park the trailer alone, lucky I didn't send my wife back with it.

KEVIN G. 
Évaluation :
5

Service was very unprofessional. The man used vulgar language and his mask was inappropriate. I was not given the correct parking place for the vehicle I was to use. I had to try the key in four different trucks before I found the one that it fit.

William R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carl H. 
Évaluation :
4

There was a warning light on during my rental . I didn't have a problem , I was told it wasn't a issue .It just doesn't look good .

Rodney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raina B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Connie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis B.  |  Premières impressions 
Évaluation :
5

Thank you for your help.

Ronnie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yenifer T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

We initially were supposed to get the auto transport from the Castleton store. We had an appointment for Sunday morning. We showed up and there was no trailer. That's when they sent us to the East Washington store. We lost 90 minutes toward a 14 hour trip and it was snowing and hazardous. Had we left on time it would not have been hazardous. I wrote an email to the manager of the Castleton store and have not heard back. This is not typical of the customer experience you haul tries to maintain. I would appreciate some consideration for the time we lost and at least a commensurate adjustment of our bill. Merci

ANNE R. 
Évaluation :
2

No employees wearing masks upon entry, and woman setting me up with truck did not provide any details about what I needed to do before driving off. Only when I asked on my way out the door did she actually mention that I needed to walk around the vehicle and confirm condition using my phone. Gentleman who checked the truck back in was very personable and nice to deal with.

JESSICA B. 
Évaluation :
5

Nice and clean. Would recommend.

Kevin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tynja E.  |  Premières impressions 
Évaluation :
1

Employees rude and didn't wear masks. Access doors to storage units were locked during business hours Overhead garage door was broken and not marked and a piece of it fell and almost hit me and my car Over priced

Malcolm A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilynn C.  |  Expérience générale 
Évaluation :
5

Very kind and helpful.

Frank C.  |  Premières impressions 
Évaluation :
5

This U-Haul facility was exceptional and made our move to Indiana seem easy. Secure facility, well lit, conveniently located - couldn't ask for better. The desk personnel were very friendly and helpful.

David J.  |  Expérience générale 
Évaluation :
5

Everything worked out great!

David L.  |  Premières impressions 
Évaluation :
4

The conversion from the old business into storage facility is very nice! However, the above average rate per unit will drive me to utilize others as needs change. I store a lot from time to time! and still have a unit there at this location! Darrell Frazier

Darrell F.  |  Expérience générale 
Évaluation :
5

Extremely professional and very nice guys at this location. They go above and beyond.

DEE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna D.  |  Expérience générale 
Évaluation :
5

Super friendly and very professional

Miriam A.  |  Expérience générale 
Évaluation :
5

Appreciate Pam and all the staff!

Barbara W.  |  Expérience générale 
Évaluation :
5

The East Gate u haul storage is a Fantastic Facility ! Top Notch all the way !!!✌

John P.  |  Premières impressions 
Évaluation :
5

Good staff!

Frank S.  |  Expérience générale 
Évaluation :
5

My only concern was that staff were not wearing masks, though there was social distancing at the counter. Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.

steve f.  |  Premières impressions 
Évaluation :
4

Good experience

Edward L.  |  Expérience générale 
Évaluation :
5

Excellent! Excellent!

Joseph M.  |  Expérience générale 
Non reviews have been submitted for this location.

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