Évaluations des clients U-Haul Moving & Storage of Eastgate

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Eastgate

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Penelope T.
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Le client n'a pas laissé de commentaire.

Leo L.
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Used car hauler. They did the hookup. Straps fell of both tires. Front chains were not hooked up

William S.
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Horrible customer care, I was lied to and I do not appreciate it. I was told I would get a military discount and I did not. Horrible. I also was told I would pick up on Pendelton Pike, but that did not happen either. Latch on U-haul very difficult to use. BAD BAD BAD

Edward L. | Overall Experience |
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Good experience

Kathryn B.
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Le client n'a pas laissé de commentaire.

Kurt S.
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This location ran out of trucks - and I had to go to a different location. Give her more trucks. . .

Landon L.
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Le client n'a pas laissé de commentaire.

LaShawn O.
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Le client n'a pas laissé de commentaire.

Zeda B.
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Le client n'a pas laissé de commentaire.

Christine S.
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The staff is great and made everything easy.

Kenneth T.
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Le client n'a pas laissé de commentaire.

Elizabeth T.
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I'm very pleased with the staff at this location. Professional , courteous, respectable staff. They made everything simple and help make It a smooth transition. Great job team and thank you.

Joseph M. | Overall Experience |
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Excellent! Excellent!

Terry O.
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Le client n'a pas laissé de commentaire.

Beth V.
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Staff could be a little friendlier

Craig B.
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everything went smoothly. My only (small, little) complaint is the seats in the truck were ripped all to hell. Looked like a couple cats got into it.

rajerrod P.
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Le client n'a pas laissé de commentaire.

Correll P.
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Your customer service people are very poorly trained..I was sent to wrong location for pick up at first...called back and rep couldn't switch my reservation...I was sold a reservation on a storage unit that was not available...they said I could get unit at 24 hour Lawrence in. Location..but none was at location to set it up..They wasted 4 hours of my time..I'm very dissatisfied with customer service and the supervisor over my situation...The workers at pickup location were the greatest..they took very good care of me on trailer rental.. everything else sucked!!!!!

Randy R.
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Le client n'a pas laissé de commentaire.

James Z.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

lori J.
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Great service.

Cassidy R.
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You guys charged me too much I'm not happy and nobody responded at the location!! My name is Lenny Davis 317-809-5443

Donald H.
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Le client n'a pas laissé de commentaire.

Lailanie C.
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Better customer service experience

Irma M.
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Le client n'a pas laissé de commentaire.

Adam M.
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Le client n'a pas laissé de commentaire.

Donnella E.
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Le client n'a pas laissé de commentaire.

Jason W.
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The box leaked water and the brake booster leaked all over my driveway

Courtney A.
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The vehicle was in very bad condition. I took pictures before I left the location. The drivers door was very damaged and popped every time it was opened, the passenger door didn't pop but it was badly damaged as well. The inside is VERY old. This vehicle should not have been rented. I was accidentally directed to one of the other vehicles and it was in just as bad of condition. I will NOT rent from this location again. The service was fine, but the people were not friendly. Not a single smile or even look towards my direction . I have rented from uhaul on multiple occasions and have never seen a vehicle in this shape.

Edred A.
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The truck that I rented has a dangerous acceleration problem at stops. I almost hit two cars when coming to a stop because the truck accelerated quickly as I pressed the brakes that I had to throw the truck in park to stop.I told the Uhaul reps when I turned to truck back in. You have been warned someone can seriously get hurt

Timothy R.
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Deodorizer for truck can. Smelled like 10 people had smoked in it for about a year. There was also a lot of pet hair on the passenger seat.

Mark P.
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Le client n'a pas laissé de commentaire.

Jennifer H.
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The staff went over the top in being helpful to a senior citizen managing a move

Leslie T.
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Everything went very smooth..

Tanika H.
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Le client n'a pas laissé de commentaire.

James S.
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The staff were great! So easy to work with! I will go back to UHAul and specifically this location! Great job! Two thumbs up!!!

talib R.
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I received great customer service, and clean van. No one could expect better.

Augustine D.
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Love the service

Timothy M.
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Le client n'a pas laissé de commentaire.

Rebekah R.
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Le client n'a pas laissé de commentaire.

Brian M.
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Le client n'a pas laissé de commentaire.

Moses D.
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Keep getting a truck with driver door that is meesed up so every time I open the door it makes a loud popping noise kind of unprofessional when pulling up to a job and clients looking around wvery time i have to open the door.

Glen H.
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Le client n'a pas laissé de commentaire.

John T.
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Le client n'a pas laissé de commentaire.

Amber H.
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Le client n'a pas laissé de commentaire.

William R.
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The employee who handled my rental and return, last name is "Brake", was excellent. This is a great place to rent a truck.

Lloyd H.
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Mention phone turn process is available. I did not review my turn in email until I had dropped off truck and left facility.

Cheryl G.
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The cashier was busy texting his roommate about how to cook dinner while completing this transaction. I know this because he told me he what he was doing and that he did not want his roommate to cook. He also choose to use a very foul expletive (f&$@) while telling me this. The guy hooking up the trailer was not the brightest guy and had my one chain so tight I could have never made a corner without breaking something. I rent from uhaul in Muncie very often. I will NEVER come back to this store again.

John B.
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$19.95 is very deceiving. Cost us $51.00 to rent a van for about 5 hours. Drive total of about 13 miles. Dont jnow if I can get refund for insurance portion as we carry full coverage insurance and husband did not know papers were in the car to show them.

Nathan N.
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Great staff, quick and courteous. Easy to get in and out of in cumbersome vehicles.

Augustine D.
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Nothing

Rick W.
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Le client n'a pas laissé de commentaire.

Fayzah A.
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What a joke I swear to god I never felt bullshit racism like I did today. On top of being stressed out from having to move, I have to deal with some old lady who has a problem against middle easterners or a problem with her job in general. I wouldn’t have even dropped my things off into the storage unit if 1 of the gentleman didn’t approach me as I was about call the police for them taking the key to the truck which has all my belongings inside mind you. I definitely don’t feel comfortable now with my things in storage there And will be back first thing to move next door where they probably know how to treat someone

Charlene L.
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Smooth process.

Raul S.
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Le client n'a pas laissé de commentaire.

Beverly B.
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Le client n'a pas laissé de commentaire.

Samantha M.
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The uhaul rental from antiques on the corner was terrible, lady was unprepared and sent me to this location. Pam there was very helpful and went above and beyond to make sure we were taken care of.

micheal D.
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U-haul fees for 1 extra hour $40 - not reasonable Gas $4 a gallon - also not reasonable. Will not use U-Haul again. staff is great / Prices are not.

Stefanie K.
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I get that I'm not the typical customer, but I don't appreciate being treated like a criminal to rent a truck. Providing 2 phone numbers, calling them without explanation, and just general communication is a bit underwhelming.

John S.
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Nothing

John B.
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Le client n'a pas laissé de commentaire.

Stella E.
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Nothing, the process was quick and simple.

Bryan T.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Staff was very friendly and helpful.

Ephraim H.
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Jerry was terrific! Rental went smooth and easy. Thank you

Michael S.
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Staff were very friendly and helpful.

Ann B.
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We spoke with John when renting and returning and he was very professional and great customer service.

Misty A.
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Le client n'a pas laissé de commentaire.

Doris T.
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Le client n'a pas laissé de commentaire.

Brandon C.
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Provide string or bungee cords

Elizabeth P.
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Le client n'a pas laissé de commentaire.

John J.
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The shadeland location was very rude, and didn't want to help at all. The washington st location was just awesome !!!

Todd F.
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Le client n'a pas laissé de commentaire.

Brian U.
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Fast check in and return. Best moving experience I've had in a while

Janet E.
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The computerized way to make returns on non-business hours is very difficult. Prefer just dropping the truck off and leaving the key in the drop box.

Doris T.
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They make it easy.

Christopher C.
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The self check in is very complicated. Luckily, when we went to pick the truck up, someone was working and was very nice to help us out.

Jim Z.
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Le client n'a pas laissé de commentaire.

Barbara S.
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Le client n'a pas laissé de commentaire.

Traci W.
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Jeff was very rude and very unprofessional and customer service sucked

Lawrence T.
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Mileage rate seems high to me.

Cheryl W.
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The place was nice and clean and well oraganized,The guys that waited on me where freindly ,,,and shout out to the guy ,,that said Women ,,made me laugh ,,made my day,. Very good sevice ,,Nothing to improve here ,,Guys have a great week ,

Timothy R.
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Le client n'a pas laissé de commentaire.

Darrell F.
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Put a lot of miles on a truck that simply backfired while driving it! Lost power while empty climbing small inclines! Sounds as if the muffler has holes in it. Horrible truck. Box, been repaired. Inside long board on drivers side above middle rail which holds that side of the box together! Hole/leak in roof on same side.

Shawntia B.
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Le client n'a pas laissé de commentaire.

Ralph L.
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N/A

Tammi B.
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Le client n'a pas laissé de commentaire.

Annette C.
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Le client n'a pas laissé de commentaire.

Charles M.
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Le client n'a pas laissé de commentaire.

jane O.
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Le client n'a pas laissé de commentaire.

Jack E.
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Have a clean vehicle, program the remote so the alarm works properly he alarm sounded every time when you use the key to unlock the door. Very annoying, get it together!

John T.
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The customer service was very professional and courteous. The equipment worked very well, no issues. The return process was professional and courteous.

Jeffrey A.
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Was not informed about the phone check in. Was charged an extra 20 bucks even though I had it back 2 hours before my return time.

Gregory H.
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Le client n'a pas laissé de commentaire.

Carrutha T.
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Le client n'a pas laissé de commentaire.

Derrick F.
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Le client n'a pas laissé de commentaire.

Sade B.
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Staff sucks come off racial the way they treat certain ppl

Andrietta S.
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Le client n'a pas laissé de commentaire.

Sherwin S.
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You're doing a great job and keeping the trucks clean providing us with U-Haul trucks keep up the good work thank you very much

Judy B.
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Le client n'a pas laissé de commentaire.

john B.
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Speed up the time it takes to get the truck. I did the reservation online. This is supposed to make it faster. Still waited an hour before I got my truck.

Non reviews have been submitted for this location.

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