Lady at the counter was extremely rudeJay A.
Customer Reviews for U-Haul Moving & Storage of Eastgate
Pour nous contacter
Indianapolis, IN 46219
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Personnel amicaladonis b. | Premières impressions
Le client n'a pas laissé de commentaire.Joe C.
Le client n'a pas laissé de commentaire.Nichole A. | Premières impressions
Le client n'a pas laissé de commentaire.Jeremy B.
Le client n'a pas laissé de commentaire.keith s. | Premières impressions
The guy was very polite and we told him about our concerns with that truck so hopefully they will get it looked at before it breaks down while someone is driving it.Ryan B.
AwesomeValerie J. | Premières impressions
During my move in my truck was towed in and my possessions and tools and keys were disposed of within 24 hours and the contract signed said that I have 3days to get the stuff. I have made reports and got no results at all. Just the run around..Pam was the acting manager at the time at the east Washington location by the Eastgate mall by short ridge.Russell R. | Expérience générale
Keep up the good work!Roland M.
Le client n'a pas laissé de commentaire.Tonya W.
Nothing. Great customer service. I was in and out within minutes. No wait time or anything.Ronanda K.
Excellent service à la clientèle.Beverly B.
The man that dropped my UBox off in Harlem was very nice and provided me with excellent customer service!Bintou D.
Le client n'a pas laissé de commentaire.Eileen C.
Very pleased with the quality and the serviceJeffrey M.
All associates that I had interactions with were excellentTroy U.
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
Le client n'a pas laissé de commentaire.Waddie H.
Again the staff was super helpful and knowledgeable. They were also warm and friendly, making the move much easier to handle. I do wish the website was more responsive. I tried to use it to return my vehicle and it did not work. The customer service line had an extended wait when I tried to call yesterday and when I got through today. The people were very helpful and friendly when I got through, but you may consider investing in upgrading the website's capability and hiring more customer service staff.Peter D.
Le client n'a pas laissé de commentaire.Robert P.
Tie down hooks were broken/ missing in the trailerJoseph B.
I been using U haul for years. This went way smoother then i thought it would be. Merci.vance C.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Angela G. | Premières impressions
When I returned my truck Larry Greer checked me out. He was very courteous.. He was very professional, and got me checked out promptly. I appreciate his working quickly and professionally to get me checked out quickly.Carol C.
Le client n'a pas laissé de commentaire.Angela G.
Pam and her team have been great. I appreciate their commitment to a great experience and I also want to give a special shoutout and thanks to Tony! Markmark c. | Expérience générale
Le client n'a pas laissé de commentaire.Jill B.
They charge you for things after you have left the facility like why?! I feel scammed!!keshawntae p. | Premières impressions
ExcellentDollie W. | Premières impressions
Tony was the rudest I've ever encountered. First call he stated he didn't have the equipment. Second call he did not want to check the equipment he had. Third call he did not want to rent me the equipment because it was a Friday even though I had a reservation. He should quit or be fired.Amy D.
Extend the hrs for car trailer rentalDeon R.
Le client n'a pas laissé de commentaire.Darlene H.
Le client n'a pas laissé de commentaire.THOMAS G.
Brand new cargo truck! Very nice staff from initial call in to check availability to inhouse staff for check in and out.Dianna I.
Originally scheduled for a 26 foot truck which I submitted 2 weeks in advance. About 20 hours before I was to pick up the truck and move, I was notified that no truck was available. They said there was a 20 foot truck available nearby but that still wouldn't be big enough. They did not hold the 20 ft truck as an option to me and in the half hour before I called them back, even that truck was not available. Took about an hour to find a smaller truck and a pull behind (to somewhat match the size of a 26 foot truck) so I could get my moving done. Had to go to a place 40 minutes out of way to get the truck and pull behind. Point is, if you won't have something available then don't wait until the last minute to let someone know. And you should offer up something comparable in hauling capability and hold it rather than not having something at all available. Was not a good start to my moving weekend to go through the panic of not having a truck available when I had reserved two weeks prior!!!Doug K.
All the employees I encounterd were excellentTroy U.
I've rented a few U Hauls before but this was my easiest experience with them.Kyle N.
Le client n'a pas laissé de commentaire.taneka g. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa R.
good serviceDaryle T.
I purchased some boxes, and they were a little hard to carry. No one offered to help me. I think you should have your associates ask customers if they need carryout assistance or curbside service where items can be brought out to the customer's car.Latonia S.
Le client n'a pas laissé de commentaire.Demonte B.
Le client n'a pas laissé de commentaire.Tony S.
Le client n'a pas laissé de commentaire.Debra C. | Expérience générale
Very clean facility and friendly staff. Thank you.SONYA B. | Expérience générale
All about the truck is was fine, customer service in the morning is not good the old lady as soon she seen me (Hispanic) she was racist, before I told her what I need she was saying thare is nothing available for me, good thing that I did a reservation for a diferent size of truck so I told her, well than I'm gonna have to take the reservation one, so she didn't have another option to gave me one. Plus she was rude with me.Jose E.
Fast, quick and easy with very friendly services. I would recomment Uhual to all my friends.Sam C.
De'Anthony (not DeAngelo) is a star and was incredibly knowledgeable, personable, patient, friendly and professional. A+ service. You have a future manager on your hands.Zach W.
Le client n'a pas laissé de commentaire.James W. | Premières impressions
Pam was very helpfulJoni R. | Expérience générale
My experience was right for me. Thank you for giving me a great experience.Deborah B.
Clean inside truck. Fill the gas exactly at a half tank. Not just close to the line.Jessica G.
Le client n'a pas laissé de commentaire.Damon T.
Le client n'a pas laissé de commentaire.Karl B.
The staff was super friendly and helpful. They made sure I was comfortable doing an after-hours dropoff using the website. 10/10 would use again.Stevi W.
Le client n'a pas laissé de commentaire.Jeff R.
Original order was for a return on Monday Sept. 5, but was charged an extra day for dropping off on Monday Sept. 5. Will call customer service on Tuesday.Jeffrey A.
Le client n'a pas laissé de commentaire.Shilo B.
Improve your system online it's defeat the purpose to put my identification information and credit card information online then when I get in the store have to do it all over again that's frustrating overall I give it a 8Evelyn E.
Le client n'a pas laissé de commentaire.carla t. | Premières impressions
It was extremely difficult to get our U-Haul, even with the 24/7 app pickup.Dustin D.
Le client n'a pas laissé de commentaire.Matthew C.
They were a nice group to work with. I hate the way that some of the customers leave trashy items in the sharing box and out in the hall. Good grip to work with though.Pamela G. | Expérience générale
This location is great. Pam Gladson is a great person and service with a smile. I really thank her for the great job she and her staff givesAUGUSTINE D.
Great experience in a hectic movecassandra s. | Premières impressions
Le client n'a pas laissé de commentaire.Deanna M.
Le client n'a pas laissé de commentaire.Leon M.
I had my unit for more than 3 years and would definitely rent again, should I need a storage unit.Mary B. | Expérience générale
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.John W.
I used this location for storage after a move. Pam, the manager, was especially wonderful to work with and coordinate on the phone. The location is both clean and feels secure. I had no qualms about the security of my items and would use this location again.HUNTER S. | Expérience générale
Include more of an explanation or clearer step by step instructions of the self check in process.Crystal S.
Le client n'a pas laissé de commentaire.Jerald J.
If you can book a truck online for a specific time, that should not change a whole business day later, without notice, when you offer to schedule movers as well. This caused a lot of trouble for our recent move. Also the customer service on the phone were terrible. The employees at the location were great and really helped us.Stacy D.
Le client n'a pas laissé de commentaire.STEPHEN M.
The agent that waited on me was nice but need more than one person at the counter need more people there so the phone can be answered and the other person can be helpedjackie p. | Premières impressions
The equipment was clean and ran good but the muffler was really loud.Robert Terry C.
The employee at the desk was not friendly or welcoming and was distracted on his phone most of the time we were transacting. He barely acknowledged me and anytime he did he sounded annoyed.Isaac P.
Le client n'a pas laissé de commentaire.William H.
U-box arrived a day late, no compensation has been offered or attempted. Moving help had to be rescheduled and move-in appointment at apartment building had to be rescheduled as well. Ability to track U-boxes would be a huge improvement to your customer service.Shari L.
Pam was a big help. She is a great General Manager.Stacy W.
Le client n'a pas laissé de commentaire.Christine B.
Staff was terrible and very good!Duane G.
Le client n'a pas laissé de commentaire.Matthew S. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica S.
Would have rather picked up at local U-Haul rather than having mileage increased from 11 miles to 37.Joanne R.
Keep doing what you are doing. Professional means everything.Betty W.
This is the greatest location I have ever been inAUGUSTINE D.
The Manager was not informative at all! She was extremely rude. She did not explain anything until I asked her. She was extremely unprofessional. She did not give me the times the storage closed until I asked if it was 24 hrs. Very unhappy experience.Angela C. | Premières impressions
Le client n'a pas laissé de commentaire.Christina S.
Was closed during dropoff.PHILIP Z.
Le client n'a pas laissé de commentaire.Sanne H. | Expérience générale
Fire the staff. You had one guy in there cursing while customers are in the store the other fella that was helping me was absolutely clueless it took almost an HR for me to get checked out to rent a trailer not to mention they didn't even check to see if the ball was the right size he was trying to force the trailer on a ball that was too big until I told him it was too small lastly I asked if the light were working because he failed to check his response yes they work.Charles J.
Le client n'a pas laissé de commentaire.David M.
I asked for a reservation at the facility at the 6500 block of Washington and by the time I checked my email I noticed that my reservation was made at the wrong facility which does not have 24-hour access which was what I was looking for in the first place and when I tried to change to the other facility I was told that they did not have the size of a storage unit that I needed and could not change the price of a larger one to accommodate the price that I had originally been quoted. So not a great experienceZacariah H. | Premières impressions
The staff was rude and the facility is dirtyTIMOTHY P. | Premières impressions
Donald and DeAnthony were especially helpful to me during pickup and drop off.Katharina L.
Le client n'a pas laissé de commentaire.Christopher W.
I made my reservation online and added a dolly. When I arrived at the location, I was told the 10ft truck didn't come with a dolly and they had none available at that location. Wish I would have been told that online.Ann O.
Le client n'a pas laissé de commentaire.Clint C.
Returning app on the phone always messes up or a hassleKimberly H.
Keep up the good workMaurice H.
Le client n'a pas laissé de commentaire.Derek S.
Le client n'a pas laissé de commentaire.Kayla S.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Shenice N.
This is a great facility. Pam and Joe are the greatest employees. If all locations had these two, nobody would complainAUGUSTINE D.
Your customers service people I think his name was John very rude no customers service experienceElizabeth H.
Put in a clean water drinking machine with cupsMary S. | Premières impressions
Le client n'a pas laissé de commentaire.Amy B.
Le client n'a pas laissé de commentaire.Anthony S. | Expérience générale
Staff was very friendly and helpful.Richard T.
Le client n'a pas laissé de commentaire.Woodrow C.
Le client n'a pas laissé de commentaire.DeAnna W. | Premières impressions
Have more larger trucks of 26 Ft. and more larger storage units like sizes 10x20 or 10x30. Also all units need to be inspected for water damage above units and below.Dorian D.
Great staff, and easy check out/drop off processPeter G.
Le client n'a pas laissé de commentaire.Diawonna W. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew S.
The employees were rude, slow, and unwilling to help. The van shook violently on the highway and the quoted price was not what I had to pay. The guy who checked the van upon return was super unpleasant. I'd NEVER rent from here againDANIEL B.
Le client n'a pas laissé de commentaire.Caleb M. | Expérience générale
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.Anna U.
Staff member I dealt with was prompt, professional, courteous, knowledgeable and a pleasure to deal with. He is an asset to UHaul and I would specifically recommend him to others.Dallas D.
Le client n'a pas laissé de commentaire.Brandon J.
Le client n'a pas laissé de commentaire.Delore c. | Premières impressions
Le client n'a pas laissé de commentaire.Rhiannon S. | Premières impressions
Friendly staff members are excellent securityBrian W. | Expérience générale
The only complaint is …we were not taken to our unit by staff.. it was confusing and access was an issue.Kelly H. | Premières impressions
Le client n'a pas laissé de commentaire.Tyus W. | Expérience générale
Le client n'a pas laissé de commentaire.Talana P. | Expérience générale
Le client n'a pas laissé de commentaire.Carla S. | Premières impressions
Le client n'a pas laissé de commentaire.Agnes G. | Premières impressions
I was overcharged for this unit. I rented out space and my items was only there for 2days or 3 days tops than I gather everything up and moved into my new home… I continue to receive calls months from the manager. After me telling the manager the unit was empty I was charged for at least 3months of rent while not even occupying the space. This is horrible and I will never go to Uhaul again.Eric H. | Expérience générale
Le client n'a pas laissé de commentaire.JIANLIN W. | Expérience générale
Le client n'a pas laissé de commentaire.Kurt S. | Expérience générale
One way truck rental includes free storage for one month, once we arrive with a 20ft truck full with 3bdr worth of inventory , the storage they offered was the size of a small closet. I had to locate alternate company storage immediately to empty the truck very disappointed.Linda B. | Online Move In
Le client n'a pas laissé de commentaire.Robbinlynette H. | Online Move In
Le client n'a pas laissé de commentaire.Kimberly L. | Expérience générale
The staff were always friendly and helpful with us this past 16 months. Thank you and may God richly bless you all.Daniel L. | Expérience générale
Le client n'a pas laissé de commentaire.carrie c. | Premières impressions
Le client n'a pas laissé de commentaire.chris a. | Expérience générale
Le client n'a pas laissé de commentaire.JODY T. | Expérience générale
Le client n'a pas laissé de commentaire.Lillian M. | Expérience générale
I was given the wrong size units from what I was toldWENDY H. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce W. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory D. | Expérience générale
First of all, i didn't move in! They accidentally moved me out of their system. The worst ! Location personnel only call when they want to get paid.. I have called this facility many many times and they route the calls to the national call center. They then call me that Location personnel will call me back. It never happened. They finally call back after the auto pay was cancelled for a storage that I moved out from....which I was calling them about for two weeks. There's more to the story .....Surprisingly.. I received a call whitin a day or two because they accidentally turned off the auto pay from My second storage that I still have over there...asking me for my credit card!...very incompetent ! Except for one male personnel, everyone else is rude.Nina M. | Premières impressions
Thank you for your help 🙂DOUGLAS T. | Expérience générale
Worst experience ever with your rude people. Tried to call a million times but every phone call was floated to national phone. I was told that the manager was going to return my call. Even regional promised that I was going to be called. I left two messages with manager...no return call. They finally called me because I removed the automatic payment. They tagged my storage ready to be rented on March 14 before I even got a chance to clean and closed it myself. They won't prorated my rent when they chose to tag my unit. They only call when they are not getting paid. They are rude as well.Nina M. | Expérience générale
Le client n'a pas laissé de commentaire.cheri m. | Expérience générale
Infested all my stuffgloria m. | Expérience générale
Le client n'a pas laissé de commentaire.Briana C. | Online Move In
Le client n'a pas laissé de commentaire.Ariana H. | Premières impressions
Le client n'a pas laissé de commentaire.CAROLYN G. | Expérience générale
Le client n'a pas laissé de commentaire.LARRY T. | Premières impressions
I was informed in the emails and texts I received that there would be a lock in the storage unit so I could lock it up once I finished unloading. There was no such thing so I had to go hunting for a lock around town. Not convenient for me, nor was it honest in the communication about the unit. That is the only reason I would not recommend this place to a friend.Tyler G. | Online Move In
Le client n'a pas laissé de commentaire.Samantha B. | Expérience générale
MerciSANDRA M. | Expérience générale
Le client n'a pas laissé de commentaire.marilyon c. | Premières impressions
I paid for month of March. Unit vacated by March 5 but no sign of a credit on final statementRobert K. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY W. | Expérience générale
Le client n'a pas laissé de commentaire.Julissa A. | Premières impressions
Le client n'a pas laissé de commentaire.SANDRA M. | Premières impressions
I was very happy with my service!Makenzie M. | Expérience générale
Le client n'a pas laissé de commentaire.INDONEESIA D. | Expérience générale
Le client n'a pas laissé de commentaire.Astria L. | Expérience générale
Le client n'a pas laissé de commentaire.Darrell F. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly M. | Premières impressions
I moved out two days into the pay cycle, most companies would refund a pro-rated balance but not uhaul. While the facility and the personnel were nice the corporate policies should be reviewed to be more customer oriented. I am not pleased with my experience due to corporate and therefore rating my experience as below average.James P. | Expérience générale
The staff really helped me out and were friendly and fast. The team was very professional and they just don't know how much they helped me and my daughters. Thanks from the BRADY Girls!!MELLANIE F. | Premières impressions
Le client n'a pas laissé de commentaire.Felicia S. | Expérience générale
My unit was 1610 I was very nervous for my things because they gave me a unit that I couldn’t secure with my lock so it was an inconvenience because I had to go there everyday for the last month and a half just to make sure my unit wasn’t broken intoMichael T. | Expérience générale
Le client n'a pas laissé de commentaire.TIFFANY T. | Expérience générale
Really hate that I have to pay for 24/hr access to access my stuff out of consider business hours but it was ok other than thatCharles B. | Expérience générale
I'm extremely disappointed that this U-haul had advertised online that you got one month free of storage if you rented a truck from them only to find out that is a lie. I only picked u-haul storage because online it stated you got one month free with a u-haul truck rental. I spoke to the gentleman that rented me my storage unit and truck about it when I returned the truck and he said "oh we're not doing that promotion anymore. They'll eventually get it off (the website)" I stated that was why we had picked u-haul but he didn't seem to care.Jessica S. | Premières impressions
I asked to use the dumpster to throw away a couple items that I was unable to clear out due to my help coming down with COVID. I was told they have dumpsters but not for you to use & was threatened with $150 disposal charge. The manager had no sympathy & was very hateful. While on the phone waiting for a response about using the dumpster I heard the manager bragging about calling the police on a customer. Rude manager at Washington street location in Indianapolis IndianaMelissa G. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda J. | Expérience générale
Pam was super friendly, and very helpful with knowledge of trucks and storage spaces.Nola K. | Premières impressions
Le client n'a pas laissé de commentaire.Lenore D. | Expérience générale
I was charged twice for my rental and storage I was told that my first month of storage rental was free I had to pay then I was charged another fee for gas I probably won’t be using uhaul after this again thanks but no thanksMichael T. | Premières impressions
Very upset with my household furniture due to roach infestation we had to trash majority of our TV's, electronics, mattresses, kitchen items, clothes and more because of roaches being inside. It was very disappointing especially the amount I had to pay. I would like to file a claim because I paid for that coverage as wellLlecenia M. | Expérience générale
Le client n'a pas laissé de commentaire.Doris V. | Premières impressions
Le client n'a pas laissé de commentaire.Justin E. | Expérience générale
I used this facility for a full year and did not experience anything but first class service. The climate control and cleanliness of all areas (including restrooms) is outstanding. The area set aside to leave/pickup unwanted items is an added bonus. In addition to the helpful staff, what I probably liked most was the ability to pull my vehicle inside, out of the weather, to load/unload. Should the situation arise in the future where I am in need of extra storage, I will definitely use this location again and highly recommend them to others. Ron Sutton IndianapolisR S. | Expérience générale
Le client n'a pas laissé de commentaire.HAILEY G. | Premières impressions
Le client n'a pas laissé de commentaire.GUY S. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel S. | Premières impressions
I would like to recognize the GM Pam of the Indianapolis East Washington Street location for extraordinary service and effort in helping me through several issues with finding the right storage unit. I rented a 26ft. truck and upon return the gentleman was not friendly because we arrived 15 minutes prior to close. He made sure I knew he was not happy to stay a few minutes over. The next morning I met Pam the GM and she was gracious, pleasant and very very knowledgeable of her store and operations She deserves a raise and someone to listen how to make things better. good job PamRoger R. | Premières impressions
Thanks for all the help!Makenzie M. | Premières impressions
Le client n'a pas laissé de commentaire.Emilea B. | Premières impressions
Le client n'a pas laissé de commentaire.Walter S. | Expérience générale
Great group of staff!!Tamika S. | Expérience générale
All staff was absolutely amazing. Took time to listen to me and give great advice. Pam and her crew are amazing.Ricky W. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle R. | Expérience générale
Le client n'a pas laissé de commentaire.Dustin M. | Premières impressions
Le client n'a pas laissé de commentaire.Natasha M. | Expérience générale
Need to have more bigger flat bed carts. Not enough carts.GENITA M. | Expérience générale
Le client n'a pas laissé de commentaire.Janice L. | Expérience générale
Le client n'a pas laissé de commentaire.TIFFANY T. | Premières impressions
Le client n'a pas laissé de commentaire.Mark S. | Expérience générale
Everyone that I encountered at that location were very friendly and helpful every time I went into that location. Keep up the great work..Steve O. | Expérience générale
Le client n'a pas laissé de commentaire.Frank C. | Expérience générale
Le client n'a pas laissé de commentaire.Dougetta O. | Premières impressions
Pam and her staff are stellar! They are always pleasant and a pleasure to work withKelly L. | Expérience générale
I was very impressed with your storage facility. The storage facility was emaculet. I love the climate control atmosphere.GENITA M. | Premières impressions
Le client n'a pas laissé de commentaire.Pete S. | Expérience générale
I had problems with my lock on the day I was emptying the unit and the staff was very helpful in getting the lock cut off so that I could get things out that day.Ted M. | Expérience générale
The lady at desk help us so much getting us in.Savannah F. | Expérience générale
Le client n'a pas laissé de commentaire.Dazia M. | Expérience générale
I would be back to rent againNatasha M. | Premières impressions
Le client n'a pas laissé de commentaire.LONNIE C. | Expérience générale
muy amable personalfilepe l. | Premières impressions
Le client n'a pas laissé de commentaire.D'ARTHUR L. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal F. | Expérience générale