Lady checking us in was unfriendly. I'm handicap and was sent to the front of a big lot to get the vehicle which was just leased to another person. Truck was pulling to one side when you braked. When I went to get truck I was early and was told it was not there yet. I waited 45 min until the time and the truck that I was rented had been sitting there the entire time. Experience except for returning truck was negative. Person who I returned truck to was the only good thing about this experience. I realize it is hard to get help these days but if you don't get someone who can greet the customer and look and act decent, then you may as well clothes your doors. She spoke like a robot and nothing she said was helpful. Other locations actually give you customer service and treat you decent. I listened to a couple customers while I was waiting and they were disgruntled also.Judy S.
Customer Reviews for U-Haul Moving & Storage of Eastgate
Pour nous contacter
Indianapolis, IN 46219
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Doneisha W.
They need to take a class on better customer service. Pam and Tony are rude.Doneisha W.
Le client n'a pas laissé de commentaire.Brian G.
Le client n'a pas laissé de commentaire.Michele S.
The gentleman who checked me in was helpful and efficient.Doug V.
Nice people 100 %Hernan F.
I used this facility for a full year and did not experience anything but first class service. The climate control and cleanliness of all areas (including restrooms) is outstanding. The area set aside to leave/pickup unwanted items is an added bonus. In addition to the helpful staff, what I probably liked most was the ability to pull my vehicle inside, out of the weather, to load/unload. Should the situation arise in the future where I am in need of extra storage, I will definitely use this location again and highly recommend them to others. Ron Sutton IndianapolisR S. | Expérience générale
Le client n'a pas laissé de commentaire.JENS O.
Le client n'a pas laissé de commentaire.Dennis A.
Le client n'a pas laissé de commentaire.Danielle H.
Le client n'a pas laissé de commentaire.Marsha W.
Le client n'a pas laissé de commentaire.HAILEY G. | Premières impressions
The facility itself was nice, and the staff were great! The location however, was a little scary. I wouldn't want to be there after dark.Matthew M.
Le client n'a pas laissé de commentaire.Mike S.
Le client n'a pas laissé de commentaire.Richard S.
Easy smooth transition & truck was ready when we needed it.ALLEN H.
Le client n'a pas laissé de commentaire.Marion E.
The workers were very informative, and nice.Mandie F.
Le client n'a pas laissé de commentaire.Justin D.
Le client n'a pas laissé de commentaire.Donnie A.
Larry and your other front desk rep was excellent. Both were extremely helpful, professional and made it a pleasant experience. Would definitely recommend this location!ATIA M.
Something unexpected. After picking the truck up, started loading and later realized the truck was fur of roaches. Hiding behind the wood rails. Had to bomb the equipment, furniture. Told Eastgate Uhaul upon returning so they could take steps to secure and take action of killing these roaches. Whom ever rented this truck before me, you need to contact them, but black flag them.Darrell F.
Le client n'a pas laissé de commentaire.Kelly S.
Le client n'a pas laissé de commentaire.Chelsea B.
Great service from start to finish.Ahran L.
Le client n'a pas laissé de commentaire.William T.
Everything that could possibly go wrong with the move had making the already stressful process a longer endeavor over three days time. I had only a one bedroom apartment to move to storage unit and was already packed. My next location was not ready for move in until November 1st and I was to be out of my old apartment by November 7th. There were many delays regarding finding the truck necessary for the move to finding the proper storage unit, movers were late and inefficient three times, leaving me at one of the locations to complete another move and continue later in the day. The truck rented had battery issues and would not start stalling at the unit. Late at night I had to wait close to two hours for roadside assistance of which declared it was too late to replace the battery. I had to extend rental of the truck a total of three times. Points of clear communication not met between manager and employees. It was very painful and time consuming to say the least with many unnecessary trips and charges. I was only charged for one day however I don't feel I should be charged for neither the unit nor the truck. Or in the very least any more deadlines.Erika T.
Le client n'a pas laissé de commentaire.GUY S. | Expérience générale
After walking out to the cargo van with the dolly I had rented, I went back to the desk to check about the fuel level on the van being just over 1/2 tank when the contract had it as being just under a full tank. The employee helped correct this and it seemed like this was an error on the part of whoever checked in the vehicle, because the photos from the previous customer showed the fuel level was just over 1/2 tank when returned. I walked around the vehicle and did not find any damage to report, but once I was ready to load my items into the back of the cargo van I realized that the floor of it was covered in dirt and grass/stray where it was not cleaned out properly before I rented it. I swept it out before loading my items but could not clear all of the dirty and debris. There was a sign inside the van saying "Save 25 $return clean to avoid service charge..." and I mentioned the dirt and sign to the after-hours phone rep I spoke with when dropping off the van. She said it was okay since I was returning it in better condition than I had picked it up, and for me to leave the dolly in the van since the self-guided check-in form did not mention what to do with it. Overall, a good experience since I was able to schedule and pick up/drop off the van with hours that were convenient for me but the uncertainty about cleanliness, fuel level and drop off steps were areas that could have been improved.Benjamin B.
This UBox helped me so much with my move from Indiana to Wisconsin. I'm so glad UHaul has UBox. I would definitely recommend this service to my friends!!!!suzanne S.
Le client n'a pas laissé de commentaire.Paul B.
Joseph was great!David W.
No improvement needed. Everyone was helpfulNyree B.
When reserving on-line, you need to make it clear tht the times shown in the first box are the beginning times the truck/van/etc is available. It didn't show it and I nearly lost my moving day because they wouldn't give me a truck. I had the corrct time in the box further on in the reservation process.James B.
Le client n'a pas laissé de commentaire.Daniel S. | Premières impressions
Picking up the trailer had a line of customers. One person on the Desk. An older women with a ,"MATTER OF FACT ATTITUDE". After waiting in line for over 20 minutes I approached the service desk. This woman was very crabby and unfriendly. She is not a service type person. I have renter from uhaul many times over the years. Never have I had this kind of awful customer experienceRichard B.
Le client n'a pas laissé de commentaire.Tiwanna H.
Le client n'a pas laissé de commentaire.Suzan D.
Le client n'a pas laissé de commentaire.Roger C.
I would like to recognize the GM Pam of the Indianapolis East Washington Street location for extraordinary service and effort in helping me through several issues with finding the right storage unit. I rented a 26ft. truck and upon return the gentleman was not friendly because we arrived 15 minutes prior to close. He made sure I knew he was not happy to stay a few minutes over. The next morning I met Pam the GM and she was gracious, pleasant and very very knowledgeable of her store and operations She deserves a raise and someone to listen how to make things better. good job PamRoger R. | Premières impressions
It was all good service was good very courteous I'm very happy will use againEddie C.
Thanks for all the help!Makenzie M. | Premières impressions
The downside is customer serviceâ€"people stand and wait for someone (to take their order) out of 3, 4 or 5 employees behind the counter milling, taking calls, staring at a monitor, tapping on a keyboard and conversing among themselves without any acknowledgement for an extended time. Like they are all waiting to see who will take care of the person standing in front of them all. It's annoying to be ignored and comes across as a lazy attitude about wanting my business or not.LEANE W.
Le client n'a pas laissé de commentaire.Denver W.
Le client n'a pas laissé de commentaire.RALPH B.
Thank you for fast and exceptional service.Amy T.
Le client n'a pas laissé de commentaire.Colfax C.
Le client n'a pas laissé de commentaire.KAREN I.
Le client n'a pas laissé de commentaire.Emilea B. | Premières impressions
Le client n'a pas laissé de commentaire.Joshua H.
We had MULTIPLE issues with multiple people. We first arrived and the woman there was nonstop complaining about parking in a lined parking spot. She continued on until a line was formed and then when we told her we were the ones parked there, she got an attitude and threatened to tow the vehicle. We explained that we were taking th vehicle with us and not to worry. We did our paperwork and she mentioned having a vehicle and storage unit. We confirmed. After being there a little over 20 minutes, we were on our way. Fast forward to a couple hours later. I call because I realize I was never given a unit number for the storage. The lady on the phone explained that it should have been done previously when I picked up the vehicle but that never happened. As soon as we got to the storage unit, I went inside to get the paperwork done. I was greeted by two gentlemen at the register. As I was explaining the situation, the man sitting down interrupted me 4 separate times. I finally said I wasn't finished and when I was completed with the situation, he realized what had happened. No apology. We finally ask for a 5x10 and we do paperwork, going about our day. We realize that not only did they give us a 5x5 but the 5x10 was too small. I went back in and explained the mistake on both of our end and requested a 10x10. The first man that cut me off started sifting through units. The woman from the morning comes out of the back room area. She is nonstop complaining about how she had to leave. She then tells the entire room that she terminated an employee, the previous employee has called 6 times, the nature of the termination and how frustrated she was that the former employee was still wanting to know what days she was on the schedule. The man stops what he is doing to listen to her and talk to her. After a while he finally gets a unit and gives me the number. After unloading, taking a second trip and then returning, we were met with the ONLY person to give us respect and kindness. The young man that checked us back in was respectful, funny and extremely nice. He said "Ma'am", "Ms. Emilea" and had amazing manners. Other than the young man at the end, I am HIGHLY disappointed in the lack of customer service and rudeness here. This was extremely ridiculous, time consuming and overall a disaster of an experience.Emilea B.
The truck rented to me had significant damage and the driver side door wouldnt even close properly so when travelling on the highway, there was wind coming through the door. Unsafe rental, ridiculous price for the quality of the equipment rented out. I asked for a printed receipt at the counter and I was told they couldn't do that because they were put of paper, then someone else said they had paper but the computers wouldnt work. WOULD NOT RENT FROM HERE AGAIN. I wish I could get my money back.Jennifer R.
Le client n'a pas laissé de commentaire.CLARE S.
Very friendly staffNORMAN H.
Le client n'a pas laissé de commentaire.Walter S. | Expérience générale
Everything was great and the staff was very friendlyWendy H.
This is the second one one within a couple weeks I have been ripped off by U-Haul for their insurance which I declined. It happened twice on two separate occasions. U-Haul customer service is terrible and says they can't helpNicholas A.
Le client n'a pas laissé de commentaire.MARY C.
Le client n'a pas laissé de commentaire.Isaac F.
Better air conditioningvanpeng T.
Great group of staff!!Tamika S. | Expérience générale
I recommend this place, very friendly and has fast services.Wilson C.
Excellent service à la clientèleTAMIKA S.
All staff was absolutely amazing. Took time to listen to me and give great advice. Pam and her crew are amazing.Ricky W. | Expérience générale
The young man that checked me out was super friendly and helpful. He was a nice African American/black male. I've been to this location before and he's always been friendly and helpful.COURTNEY M.
Le client n'a pas laissé de commentaire.Kyle R. | Expérience générale
They took good care of me!Mark W.
Le client n'a pas laissé de commentaire.Katie C.
Le client n'a pas laissé de commentaire.Angela S.
Le client n'a pas laissé de commentaire.Dustin M. | Premières impressions
Le client n'a pas laissé de commentaire.Natasha M. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT J.
Need to have more bigger flat bed carts. Not enough carts.GENITA M. | Expérience générale
Le client n'a pas laissé de commentaire.Genita M.
Le client n'a pas laissé de commentaire.Janice L. | Expérience générale
Le client n'a pas laissé de commentaire.TIFFANY T. | Premières impressions
It is not the best part of town. A few lights in the customer parking area would make it a little more comfortable when returning to get my vehicle. Otherwise, everything was above my expectations.Preston S.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.MARK P.
Le client n'a pas laissé de commentaire.Mark S. | Expérience générale
Everyone that I encountered at that location were very friendly and helpful every time I went into that location. Keep up the great work..Steve O. | Expérience générale
Le client n'a pas laissé de commentaire.Vicki W.
Le client n'a pas laissé de commentaire.Frank C. | Expérience générale
Your vans get incredibly bad mileage. Drove around 20 miles and used over 3 gallons of gas. Very hard to believeJDAN M.
Le client n'a pas laissé de commentaire.DANA D.
Le client n'a pas laissé de commentaire.Paul M.
Keep Adrienne around...she was great!ROMAN M.
Le client n'a pas laissé de commentaire.Dougetta O. | Premières impressions
The truck smelled so horrible!Deonna S.
You were very easy to do business with. It was a great experience, especially being able to easily extend the rental a few hours more, by phone. If I have need of a rental again, I won't hesitate to use Uhaul!LEANE W.
The service was excellent and fastJames K.
The people were very informative and helpful.ROMEO M.
Pam and her staff are stellar! They are always pleasant and a pleasure to work withKelly L. | Expérience générale
This is the only location I will rent from!Kelly L.
Excellent service à la clientèleTheodore H.
Your computer system seems to have A Lot of problems and to get through to the right person on the phone is a real chore, but the people I did talk to at Uhaul was nice and great at thier job. It's too bad they don't have the computer systems that work. This was true throughout the process.Jenni M.
Truck smelled like smoke, still waiting on my email receipt, but I receive a survey before I get my bill emailed.Anthony H.
Le client n'a pas laissé de commentaire.Alix R.
Provide clear information regarding how many miles are allowed when reserving for a day. Stating "1 day AND (number) of miles included was confusing resulting in an additional charge for mileage which I disputed but was still charged.Rochelle L.
Le client n'a pas laissé de commentaire.Babett B.
Very good people very helpful thanks and will be back to this locationZACHERY H.
We returned the truck via app/online. The app didn't give us clear instructions on where to return (exact location in parking lot) or whether or not to leave the key in the truck or return to a drop box/inside. So we went to return the key inside to be safe and they said to move the truck under the canopy. No problem. We then went back inside to just drop the key off beings we had returned online, and they told us to go back outside to wait. Clear miscommunication, but the overall service was good!Sandra F.
Le client n'a pas laissé de commentaire.Alan B.
Le client n'a pas laissé de commentaire.JAMES P.
The call center absolutely SUCKS. Natalie is Wonderful and Angela is an Angel. The entire cast was fantastic.ROBERT M.
Le client n'a pas laissé de commentaire.Joseph D.
I was very impressed with your storage facility. The storage facility was emaculet. I love the climate control atmosphere.GENITA M. | Premières impressions
Maybe just have the staff clean the dust and dirt out of the trucks, I get it people moving dirt is going to be involved, but a little cleaner and towels go along way.Deanna W.
Le client n'a pas laissé de commentaire.Sally C.
I had a credit from uhaul that I needed to use for this rental and they would not apply itBarry W.
I scheduled with a 50 $equipment guarantee at this location and the 26 ft truck was not available. I was told no clue about my reservation abs I should call other places. Finally had to have them escalate it and get me a 20 footer which was not big enough but I had no choice at that point. Horrible serviceChristopher H.
The front desk person Rachelle was so personable and helpful. It was a busy afternoon, but she remained in good spirits. I hope you reward good employees like this, especially during a time when it is hard to find help, let alone people who represent your company well. We visited:50 Washington Pointe Drive Indianapolis, IN 46229 (317) 735-8893 8/21/21 around noon that day.Linda H.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.Isaiah M.
Le client n'a pas laissé de commentaire.Pete S. | Expérience générale
Had great conversations with both gentleman when I picked up and dropped off. It was a very pleasant experience.Emily G.
Le client n'a pas laissé de commentaire.LISA C.
Le client n'a pas laissé de commentaire.Latoya H.
Le client n'a pas laissé de commentaire.SHAUNTEE T.
I had problems with my lock on the day I was emptying the unit and the staff was very helpful in getting the lock cut off so that I could get things out that day.Ted M. | Expérience générale
Better communication on the back end of the transaction. There was confusion on the delivery date to my home. One of the scheduled days was mysteriously canceled. The personnel who delivered and picked up the boxes were both women so I applaud you for making these jobs available to women! They were awesome!!William L.
Nothing you guys are the bestCHARMIN H.
The lady at desk help us so much getting us in.Savannah F. | Expérience générale
Le client n'a pas laissé de commentaire.Dazia M. | Expérience générale
I would be back to rent againNatasha M. | Premières impressions
Le client n'a pas laissé de commentaire.LONNIE C. | Expérience générale
muy amable personalfilepe l. | Premières impressions
Le client n'a pas laissé de commentaire.D'ARTHUR L. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal F. | Expérience générale
Le client n'a pas laissé de commentaire.Donnie W. | Premières impressions
Le client n'a pas laissé de commentaire.LONNIE C. | Premières impressions
Le client n'a pas laissé de commentaire.shantrel l. | Premières impressions
I pay for 24 hour access I was there late at night management called the cops on me I pay for 24-hour access and 24 hour storage so I should be allowed to be there anytime of the night or anytime of the day and not feel like the cops are going to come arrest me I got work to do and places to be at the reason why I got this unit was because it was 24 hour access that's how it was advertised I want my money backJake S. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer H. | Expérience générale
The manager there needs more help. Other than that she'd doing well for what staff she has working.BRYANT C. | Expérience générale
Le client n'a pas laissé de commentaire.TINA K. | Premières impressions
Pam needs to be fired. With people such as her and others with the same low character as she employed at your facility, I'll never use U-Haul again. That's after decades of being a customer, but after my experiences with the staff this last time, I'll use another company from here on out.kenneth e. | Expérience générale
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
Tony was rude and inconsiderate and wouldn't listen to my needs.Kristina H. | Premières impressions
Le client n'a pas laissé de commentaire.Suzanne S. | Premières impressions
Le client n'a pas laissé de commentaire.Tony R. | Premières impressions
Le client n'a pas laissé de commentaire.Babett B. | Premières impressions
Access hours advertised as 5am til 10pm. Loaded my truck and arrived 8:30pm. Swiped my card but access door would not open. Called the "after hours" number. No response. Called office twice today - no one answers. Corporate finally answered and said they'd have my local facility contact me. Still nothing. May just cancel and go somewhere else. This is NOT how you do customer service.David W. | Premières impressions
Le client n'a pas laissé de commentaire.Yolands C. | Premières impressions
Le client n'a pas laissé de commentaire.JARRETT H. | Premières impressions
Did well as could be expected of when they were short staff.BRYANT C. | Premières impressions
Everyone is so nice and helpful. Ms. Pam, Matthew, Joe, and the new guy are awesome!Cerissa E. | Premières impressions
Very clean. I will recommend and definitely use in the future need a storage unit or a U-Haul truckNANCY P. | Expérience générale
Le client n'a pas laissé de commentaire.Chad S. | Premières impressions
Lots of dolly's available Made al. The defferenct was awesome I had uhaul and public storage e washington st It was ok No carts not 1 4 months never had any They didn't know where they were Bever go there again Thank you for been there in my time of need uhaul was the bestROBIN M. | Expérience générale
Le client n'a pas laissé de commentaire.Sonya J. | Expérience générale
Le client n'a pas laissé de commentaire.Jacki H. | Expérience générale
Le client n'a pas laissé de commentaire.JAIME G. | Expérience générale
Le client n'a pas laissé de commentaire.Darrell F. | Expérience générale
Le client n'a pas laissé de commentaire.Goeffery O. | Expérience générale
Le client n'a pas laissé de commentaire.Phyllis B. | Premières impressions
Le client n'a pas laissé de commentaire.Tynja E. | Premières impressions
Very kind and helpful.Frank C. | Premières impressions
Everything worked out great!David L. | Premières impressions
My only concern was that staff were not wearing masks, though there was social distancing at the counter. Everything was convenient and well-maintained. Staff explained everything clearly and were very accommodating.steve f. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!