Évaluations des clients U-Haul Moving & Storage of Eastland
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Eastland
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joseph K. le
I do not have any suggestions at this time. I was satisfied with the experience.
joseph K. le
I was treated with courtesy and respect and the staff was friendly and efficient. I would definitely use them again.
Tim J. le
Do not rent out equipment that is unsafe for the roads
Stanley H. le
Customer Service was very helpful!!!
Charles P. le
Everything was good!
Kelli B. le
The experience at the location on South Hamilton Road met my expectations. My experience with customer service prior to that though did not. My reservation was made originally at a different pick up location at 2:30 PM. When I arrived at the location, the place was vacant and had gone out of business. I called customer service and the rep was rude and told me that I supposedly should have received a text message indicating a change in my reservation. I didn't receive a text message until 3:38 PM alerting me of a new pick up location at time (4 PM). The customer service rep didn't offer any empathy and solutions. She ignored my question and pushed to end the call. Luckily, when I arrived at the South Hamilton office, the reservation was confirmed and the truck was ready for me.
dejuan b. le
Why don't this survey mention the workers and how they performed...if customer service isn't up to par then the whole experience sucks trucks and all...these workers were nice and professional and went above and beyond to satisfy you..
Gerald P. le
I was charged for gas even though I picked the truck up on less than a quarter tank. Would like to see this issue made right.
Daniel K. le
I can not think of anything great job
DANIELLE G. le
Thank you for service...it was fast and easy...no problems
SHERRI W. le
Very Friendly, only draw back is getting in and out of the parking lot.
Matt H. le
It was a shit show I heard from my parents. I bought the u haul and they went to pick it up. They said it was so unorganized and people were acting up and being unprofessional. My mom went as far to see a worker go behind their truck in an alley to urinate. Do not pick up u hauls from this location.
Teresa R. le
Get new employees to work the counter. Very rude and very unprofessional . Guy at the counter was very rude. Had a 50 minute wait to get the truck. He then told me I needed to bring it back earlier than the 4 hrs I had it reserved. Lady in front of me was pregnant and she asked for help to carry out boxes. Their response to her was "aren't you an independent woman?" And laughed before helping. Drop of wasn't any better. Horrible experience. I would rather drive 30 mins out of my way then come back to this one.
albert P. le
On Tuesday the 18th, I ordered a wiring harness to be sent to my local UHaul and paid extra for it to be expedited and get here by the 21st. It never arrived. Then I called and had them find that a Columbus location had the wiring harness so I reserved that to be installed and a trailer for the morning of the 26th. I got there and they didn’t have the correct wiring harness. We had to them get a truck, which was not something we were planning on being able to pay for. BUT there was no one way trucks. So we had to pick it up, drive an hour and a half away, unload it, and drive back the next morning. Moving is stressful enough, but you guys made it a million times worse this weekend.
David S. le
Great place for storage. Short term or long haul.
Nicholas R. le
Getting in and out of location with a trailer is difficult but other than that great experience
Terenia H. le
The manager called us a liar and the clerk acted like we weren’t even there. I willl never go back to this location
Melinda H. le
Thankful for the ability to dispute the photos when first recieving the truck. I rented a cargo van and it had a bunch of straw left inside, when returning the man initially stated I couldn't return the truck in that condition. He then was able to see that I actually was given it that way and there was no issue
Kourtney G. le
Awesome people! Everyone involved was amazing!!! Especially the lady who delivered our boxes to our homes!!!
April L. le
Erin, was very friendly and helpful
Breya F. le
Thank you guys so much!
maureen m. le
The only improvement would be better communication about delivery date to the final destination and how to get access to it ASAP. Was finally able to reach the local destination in California (Hayward) after many tries (usually got the non-local answering person who was not able to answer the question). The person in Hayward (Tracy) was very helpful!
Herbert W. le
I had my employee pick the trailer up. He said two wheels were locked up and he had to help repack the wheel bearings. Also the trailer plug did not work and had to make them put a new one one. Also one of the lug nuts fell off during the trip. A few calls to uhaul. about the issue with no help. This will be the last time we rent from uhaul.
Cassandre W. le
We were charged for them to put the tow dolly (even though I had already paid), THEN they wouldn’t drive the car on to it and did not place it right. Won’t go back ever.
kimberly m. le
Everyone here at this location has always been great to deal with thsts why i will drive across town when i need a u haul thanks
Jeff M. le
Guy that I returned equipment to was pretty good and prompt about things. However, the people running the yard when I picked up need employment evaluations. Rude, ignorant, didn’t even get the proper info upon pickup, was assigned another trailer than the one they sent me via text and was given an attitude when questioning about it, was hurried out of this location without being able to inspect unit myself. Found the inside ABSOLUTELY DISGUSTING upon opening and trailer had light issues. Usually don’t have bad experiences with U-Haul so I figure it’s just this location. Will never use this one again!!
Stephanie D. le
Wonderful experience!! Shout out to Angie Barkus in Columbus, OH at U-Haul for all of the fantastic help and wonderful customer service! Also to Jeff from Panorama City, CA U-Haul for the equally as fantastic help and customer service! Really good experience with my U-Box and I would recommend to anyone!
Brenda F. le
Outstanding group of people. Great customer from everyone I interacted with in the store. Highly recommend going to that location for service
Sherena R. le
Great customer service, awesome equipment, and amazing pricing
kristy f. le
Everything went as planned. Great expirence quote was correct and each stage of delivery was on or ahead of schedule. Great job thank you. Tom
Ciera S. le
They never fully hooked my car to the transport , they wrapped the cord around my brake line ... I drove this U-Haul truck with a 1/2 attached car on the back , it could of flipped the entire truck over .... they were extremely unprofessional, rude , ghetto just a horrible location , you allow your workers to wear du rags , he was extremely rushy like he was pissed that he had to do his job . The U-Haul didn’t sound like it was in good shape , the transmission was not good for pulling up hills , the brake pedal had an unsafe hard push behind it ..... this is by far the worse move ever .
DANNA F. le
update the system it took me 45 minutes to rent a dolly customer service was not that good
shane u. le
Serves was great!
Terry F. le
The truck was returned empty and they didn’t have time to fill it
Scott R. le
Truck steering needed alignment and engine noise was deafening compared to other rental experiences.
Jerry D. le
Unless you know another way out(which I did) you have only one way to go. It was not North on Hamilton Road. Other wise everything was fine.
Daija C. le
My Uhaul was switched without me knowing, and then when i arrived to the right location, no one wanted to help, and no one knew what they were doing. Staff has no motivation or customer service. And my cost was way more than I was originally qouted
Tanya T. le
Angie brought my u-boxes out and was very courteous, professional, and answered all my questions. I had to change my pickup dates twice and they were very helpful and got back to my requests very quickly.
Kenneth L. le
The staff at the counter and in the lot were friendly, helpful and efficient.
Aaron D. le
Experience was very well but the wait time in the store was Longer than expected and the price is a little high.
Allan G. le
Love this location
Diane P. le
The computer crashes. Even though I got my refund I would have liked a hard copy.
Matthew Y. le
What I had actually reserved wasn’t available. If there are no dolly’s to be reserved in any location, don’t make that an option. It seems the online reservations are no better than flying by the seat of your pants the day of.
Tanay T. le
I am very frustrated by my entire experience with U-Haul and will not rent from them again, even if that means I have to pay more. Quality of quantity!
christopher c. le
Overall, I was very impressed by my visit. I had to wait a bit in line, but staff members were very friendly and helpful. Thanks!
Jennifer G. le
Great customer service!!! The woman that helped me was polite, professional, and thorough. I appreciate her. :)
Terressa B. le
The inside of the truck smelled really bad, it smelled as if someone had sprayed air freshner to mask odor.
Earl L. le
This was the most frustrating rental experience from start to finsh..I initially reserved a trailer online to be picked up near my sons school..the online site showed it available & allowed me to order & pay for it...several days later I rec'd a confirmation text that the trailer was being picked up at a location that was almost 45 min out of the way...when I called to find out why, the first assoc said he would check..however, all he did was drop me back into the call queue..so after a long hold, during which I think I am being helped, I had to start over again with the next assoc...the 2nd person also said he would check..he actually came back to the line & said no trailers are available in my area & what was provided was the closest..I advised that would not work & needed another solution..he provided the phone number for scheduling that I had to call myself for assistance...I called & the girl I talked to was able to find a trailer at a location on the way to my son's school..I agreed & she changed the reservation & sent me a confirmation text of the new location..all seemed fine until the next morning when I got a voicemail from Shawn at the pick up location that he did not have the trailer size I needed...fortunately, by the time I was able to return his call, he assured me he did have the trailer I needed as he had gone to another nearby city to pick it up...I was very appreciative after the rental booking experience I had so far...when we picked up the trailer, everything went smoothly..we had minimal wait & Shawn helped make sure the trailer was properly attached..this was the only good part of this rental...when we pulled in to return the trailer..I went inside and was advised by a man I later learned was supposed to be the store manager, that someone outside would help..went back out, but saw no one..eventually saw a female check in associate..advised needed to return trailer..she advised pull over near trailers & "Kenny" would assist..pulled up as instructed..didn't see any other associate...did see another customer waiting as well...eventually, a male associate, who I assume was Kenny, showed up to assist other customer..while we were waiting our turn, female associate came flying thru small parking lot in moving truck...she got out & said we couldn't be parked where we were - even though we were parked where she told us to park..she was extremely rude and unhelpful..I would provide her name, but she didnt give it..Our interaction began with her stating "I am irritated"..we told her we needed to return the trailer and this is where she told us to park..she said she would email a receipt, but didnt ask for any of our information.? We said we didnt want to leave without checking in the trailer..as she was walking back to the truck she was moving, she said you can't park here & you need to move..we again said we just need to check in..as she walked away, she said download the app & check in there..then she just got in the truck and ju
Scott M. le
The online reservation process is awful. I reserved a 26 foot truck for 24 hours online - the online system said it was available for that time period and at the specific location. A rep called to inform me that I had to pick up at a different location, but never told me the rental length changed. So, I had to pick up the truck further away, AND could not have the truck I reserved for the amount of time I reserved it for. I ended up needing to change my reservation to a smaller truck which caused me to make more trips and pay more to you in mileage. I understand that this was a busy weekend and trucks were in limited supply, but at least upgrade the online reservation system to keep track of inventory better. If a truck won’t be available at a location and/or be available for a specific amount of time - DON’T LET YOUR CUSTOMERS MAKE THE SELECTION. It added a lot of avoidable stress to an already stressful time. With that said, the reps on the phones were very helpful and very focused on problem solving.
Reese P. le
nothing phil was great
Allan G. le
The current staff are good.
Jessica P. le
Whoever the guy was that helped me out was very respectful and friendly also the woman who refunded the difference for when I brought back the trailer was very nice and respectful I think that they both should be recognized as model employees
Antoinette K. le
My experience was awsome thank you UHaul at Eastland
Allan G. le
Staff all registers to get everyone checked in faster
SHANNON B. le
I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.
Olivia B. le
thank You
Shawn D. le
Good. Closer my home to rent u haul whew
Drew S. le
This location is so nice because they always have whatever truck or trailer you might need.
TAMMY M. le
They were very helpful and expedited my drop off, knowing I was ill. They also agreed that either the adapter sold, by the Uhaul/Ace rep, or the trailer's wiring was faulty to cause the running lights to not work, that clearly the van's power source was good.
Helen C. le
My truck was in trouble condition, it sounded like a freight train....
evelin g. le
I had no issues with them and they have the great customer service.
Kelvin S. le
Everyone was excellent from check in to check out but the truck drove like crap, must’ve been the oldest one still on the road. Good experience though over all
Dinsitu B. le
Keep it up!
Matthew D. le
Nothing. We had a great experience with Dustin who delivered and picked up our boxes!
Vincent G. le
Although experience and staff were nice. The wait was long, I suggest more help (employees) at the front counter.
Lawrence L. le
Pickup was very busy and went slow until more people opened up
Sandy D. le
I left my car keys in the vehicle and they called me the next day to come and pick them up. That customer service was a very much appreciated.
Allen S. le
Have your miles correct on all equipment before renting them out. Also, you guys charged me 12 extra bucks when I return vehicle equipment on same (EXACT) line as when I received it. Horrible service!!!!!!
James G. le
When the customer is owed money don't take it upon yourself and decide how to send it back to the customer. Then make sure you all are on the same page when telling the story as to why things are done the way they are
Connie T. le
Not one thing, wonderful services!!!!!!!!
carolyn h. le
Please have the district manager contact me at+16143300973
Vilayphet R. le
Great Customer Services
ANTHONY J. le
The employees were very friendly and professional. Definitely use this location in the future.
Vinod K. le
Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.
Kathy B. le
Customer service was excellent. Went above and beyond to get me an auto transport.
Dan N. le
Get employees that know what they are doing. Renting from hail is now the 3 most dreaded thing to do in life. When I was at the location a customer called in and the lu were talking to her on speaker phone!! She gave her number address and name and the entire store could hear her! That was bullshit!!!
MICHAEL J. le
The uhaul broke down in the middle of my move. Was left unattended to for hours no call no service. I had to make every call myself and was forced to leave the uhaul because it was too hot as I waited on roadside assistance for over 2 hours.
Ronal A. le
Always be friendly
JC M. le
I tried for 2 days after I returned this equipment to speak to the manager. I left four messages and no response. That disappoints me. You've got my money and now you don't want anything to do with me or what I may want to ask?
Daniel H. le
Employees were very friendly and helpful.
Pamela H. le
Love this location. I always look to Ken for wxcellence in customer service, just awesome!
Justin W. le
Vv
TIMOTHY D. le
Good location and service
Danielle M. le
I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.
nana a. le
The actual prices must be displayed. My $19.99 ended up being over $41.00
Tasha F. le
The location really sucks, but that isn’t your fault
victor m. le
I
Tami D. le
There is always a line of people waiting to either rent or return uhauls. There is never enough employees working at this location. Need improvement in customer wait time. Extremely difficult to get in & out of this uhaul location. Time is of the essence when a person is moving from one location to the next. These employee's need more help at the customer services counter considering how much renter business this location does on a daily bases.
victor m. le
Martha was great. She handled herself professionally and with care. Need more Martha’s
Zach H. le
Was billed incorrectly but the manager fixed things herself and made me feel valued.
DEBRA P. le
Wait time is always bad
chris s. le
This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!
Gordon H. le
When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.
Perry P. le
Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!
Gordon H. le
The staff at this location was really friendly and provided excellent customer service!!
Deanna S. le
We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!
Lois H. le
Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.
Yaya K. le
I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!
Katrina G. le
Card swipe didnt work made it a longer process.
Joshua S. le
The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.
MYRA B. le
The people work there was very nice.
Oleg M. le
Perfect experience
Kevin D. le
Easy and clean
Girma N. le
Thank you Girma
bronica j. le
They was respectful and had eye contact.
Craig M. le
Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .
Diana C. le
Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.
Judy H. le
Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.
DEEYANNA C. le
N/a
Dave S. le
This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.
Jonathan C. le
I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence
Winifred J. le
The services cost more than I had planned but overall I am pleased with everything.
Shawn S. le
I was moving and this place worked out great.
Consuelo A. le
No issues will use again if needed.
TAMARA B. le
Everyone was very helpful and professional.
CAROLYN T. le
I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.
scott e. le
The staff was very helpful
PAMELA H. le
Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues
Raj A. le
Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.
Jennifer G. le
Great experience!
dan r. le
It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.
Dana L. le
Would recommend using Uhaul storage to friends and family. They were flexible when I couldn’t make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.
Keith S. le
It was convenient and clean and the staff was helpful
Clara F. le
No issues
TOIA K. le
Price keeps increaseing!