Customer Reviews for U-Haul Moving & Storage of Eastland

Évaluation :

5

Having customer parking would be nice.

Évaluation :

5

The air did not work in the moving van. Moving over 4 states o. 80 degree weather was not comfortable

Évaluation :

5

I enjoyed riding your truck

Évaluation :

5

I picked a different location but was not notified of the change. I drove to the location I picked and the owner there had to tell me my location got switched.

Évaluation :

1

Stop stealing things that's left in the trucks by mistake

Évaluation :

3

Sun visor was falling off of the vehicle blocking my vision. I had to remove and replace to drive l. Turning the vehicle in was a pain. After waiting for 15 minutes after being offered help, the same person was out on the side of the building smoking and hanging out with other workers. I finally submitted a electronic return

Évaluation :

5

Excellent

Évaluation :

2

Was given a truck with a worn out differential, extremely loud gear noise. After getting it up to seed on the freeway I had to turn around and return it for another one. Upon returning the person there took me as an idiot even though I'm a mechanic and engine machinist.

Évaluation :

3

The Truck Was Loud And Seem As if Needs Some Repairing Done. Overall, I Was Able To Move And Get The Truck Back In A Timely Manner!

Évaluation :

3

Have a person who has patient for customer, I feilt like I was a bother. She made faces like I was slow trying to type information useing cell phone.

Évaluation :

1

They rent me a truck 20 on Sunday and when I'm go to see if I can get a cargo van on Monday they don't rent me a van because my license is from NY

Évaluation :

5

Nothing at this location staff is always courteous and willing to assist and help and the manager is awesome!

Évaluation :

5

There is nothing I can think of. My renting and experience was excellent.

Évaluation :

5

S.O.

Évaluation :

5

Great Job!

Évaluation :

1

I was double charged for a uhaul

Évaluation :

5

Use this location every time we have to rent a truck. I recommend them

Évaluation :

5

Everyone and everything was wonderful.

Évaluation :

2

This U-Haul place charged me right away! I had not even used the equipment yet! My past service was excellent! This site has plenty room for improvement! Dirt-trash-scruffy van- had to move the van myself- your website app- limited pictures and doesn't work.

Évaluation :

5

Great staff

Évaluation :

3

Had to come clear back for dolly that was on my order. So I paid extra gas mileage.

Évaluation :

5

Great service every time I've been here!

Évaluation :

5

Always a good experience.

Évaluation :

1

my location was moved to a different location than I reserved and the clerk assisting me wasn't very friendly. The trucks were parked so close to each other that the driver had to get in through the passenger side and climb over. The location change added miles to my trip when a 15” truck was at the location that I reserved.

Évaluation :

1

Help the customer, not chit chat about non work related topics that are slowing you down from helping the customer. Be more friendly and not act as if you don't want your job. If you don't like your job get a new one and don't take it out on the customer!

Évaluation :

4

Pick up and drop off were quick and staff was nice.

Évaluation :

5

Excellent service à la clientèle. Clean truck. Fast service. Great job overall

Évaluation :

1

Manager is An asshole the first day that I saw him speaking to a customer prior to me in line. Told her ahe was asking to many questions. I rented a 5/8 that broke down in route.

Évaluation :

5

Good costumer service

Évaluation :

5

Much better experience than I expected..

Évaluation :

4

The self check in....I had an appliance dolly and it was unsecure in back of truck. I checked in after hours. Anyone could have came by and. Stole the equipment and I would have to pay for it. I also had issues just trying to self check in. It's awful

Évaluation :

4

We had a great experience in the morning when we picked up the truck. All the workers were very helpful but upon returning the truck at 3:45 pm the one guy there at the cashier was very rude and had no customer service skills. Needless to say If I need a U haul again I will not be going in the afternoon

Évaluation :

5

Great service, will continue to use

Évaluation :

2

They didn't get the truck ready and it wasn't where the gas hand said on paper

Évaluation :

5

I thought it was kind of strange they had me take a vehicle that looked like the Ignition switch had been popped

Évaluation :

1

Charge me based off wrong information

Évaluation :

1

Was overcharged for gas, service was unfriendly

Évaluation :

5

Customer service was great

Évaluation :

5

Equipment was clean but in awful conditions (noisy, shaky and unstable).

Évaluation :

2

The customer service is horrible. While returning the truck the cashier was on the phone and didn't t care about the customers waiting to return or to rent trucks

Évaluation :

5

Nothing everything went well

Évaluation :

1

Order a medium room and got a small. Could not get all my things in there. Very disappointed. Next time I will find something else.

Évaluation :

4

Very friendly and helpful

Évaluation :

4

The door in the back would not close unless I used a crow bar. Charged me an extra $40 I didn't ask for.

Évaluation :

2

The truck itself was very clean. It was not maintained in the way that I'm used to UHaul, taking care of their vehicles. There was a rubber gasket falling off the door and stuck out when you closed the driver side door. I noticed that when I picked up the vehicle. Then, I immediately physically saw & felt that it desperate needed an alignment. This made it very difficult to drive and made me extremely nervous; which is 100 % unacceptable and unnecessary when somebody is moving!! U-Haul is in the business of people moving… You should know this and I should be able to go unsaid! The presentation was extremely unprofessional, and it was like you didn't even care about your customer! I have never had a U-Haul that was also extremely hard to unlock! Your equipment was just really terrible this time. Also apart from the physical damages noticed, the process of picking up is supposed to all be on your phone. Why did I still have to go into the clerk to pick up the keys?? And then my card was being declined online, so I still had to go inside again!, to pay. Online, I was quoted for about $33. I was then approved… And it was 54/$55. My entire experience yesterday was really shoddy and shady. There's no point in doing anything on your phone if you still have to go INSIDE to pick up the keys and/or pay. The equipment was subpar, and your Systems quoted me wrong or I was overcharged. I can say that the gentleman who process my payment and handed me the key, was very polite and his customer service was great. He is at no-fault for my experience yesterday! My experience with him however does not overshadow, my laundry list of issues that I experienced yesterday! I will not be coming back.

Évaluation :

5

I'm very pleased with U-Haul services, everything was great, however, I was overcharged but U-Haul corrected the error and quickly reimbursed me from the charge. I greatly appreciated everything U-Haul provided me especially with Excellent Customer Service and Experience. I always their services always from their 26 foot trucks to their small hitches. Thanks U-Haul for all your services !!!

Évaluation :

5

Happy with this location but very unhappy with the overall process. I scheduled the pick up on Refugee Rd. in Pickerington. When I made the reservation it said someone would call me by 6 pm Friday. That didn't occur so I called the Refugee location approximately noon on the 19th. They confirmed my pickup for after hours at the Refugee location and told me about using the code and lockbox, etc. I did everything I could to ensure that it was all set because we had people waiting with commitments to help load. We had to go to the South Hamilton location! We lost an hour by the time we were checked in and leaving. Very very frustrating to have the people wait for an hour and we had to leave for another commitment before things were put together after unloading.

Évaluation :

5

No comments on improvement. The staff was knowledgeable, courteous and quick.

Évaluation :

1

Better customer service, better equipment.

Évaluation :

3

The manager is honestly someone I don't really care for but at the end the other staff are really cool and helpful.

Évaluation :

3

The equipment was clean but the transmission was horrible.

Évaluation :

5

Keep up the good work.

Évaluation :

4

Right now everything this site is doing is great for the customer.

Évaluation :

5

Worst customer service no welcoming attitude from the employees, very disrespectful manners.

Évaluation :

5

Good job

Évaluation :

5

3cyrs

Évaluation :

4

It was difficult to reach an associate on the phone. Once they answered they were very pleasant.

Évaluation :

5

Great place to get what you need for moving, have all items needed for a good moving experience They take various forms of payment. Awesome place friendly staff

Évaluation :

3

No comments

Évaluation :

4

I called in a payment and did not visit the facility this time. My answers to questions 3 and 5 are based on past experience, since I am required to answer all questions.

Évaluation :

5

Thank you so much for having and helping with the storage have a great day

Évaluation :

1

I couldn’t get the manager to call me back and he claimed that he never got my message every month for 6mos and I got a response from the regional manager and was very amazed and so happy to get the paperwork done that I’d been trying to verify after I had purchase a second storage that has been broken in 9-2-21 and 1-14-21

Évaluation :

5

Very nice and clean

Évaluation :

2

Things would have been fine but there was a leak in my unit and a few of my things got ruined.

Évaluation :

1

My unit was infested with roaches then it was leaking my furniture got mildew and mold I will never go here again

Évaluation :

4

My only issue with Uhaul was the inconvenience of payment. Several times I tried paying for 2 units, under my name, at 1 time, I even had a clerk do the transaction, each time the payment would apply to only 1 unit then say I was late on the 2nd unit. That feature needs an upgrade.

Évaluation :

5

Thank you for letting me us your store place to keep my stuff there

Évaluation :

5

GREAT SERVICE AND FRIENDLY PERSONNEL

Évaluation :

3

Please refund our credit card for the 9/25 charge. Unit was empty on 9/24 and I stood in line to close my account. Was told by your staff if the lock was gone and unit empty our acct was closed. I asked several times if there wasn't something else I needed to do. He said no.

Évaluation :

1

The unit had bugs.

Évaluation :

5

I was plase

Évaluation :

3

Spiders all throughout

Évaluation :

1

Was no assistance offered even when going inside representative was no help

Évaluation :

3

The one thing I didn't like is buying locks that I didn't need .

Évaluation :

1

I will never go back again

Évaluation :

3

Have not used it yet. Not sure depends on how things end when I'm finished.

Évaluation :

5

The biggest challenge I had with this whole moving experience was the automated phone system. I find it completely unreasonable that when I direct dial a local location after 4 rings it puts me into the nationwide support cue most often connecting me with someone who can't help me in any way because my question or business relates directly to the location. Please fix the automated call system to provide an option to remain in cue for the next available representative AT THE STORE. Having spent several HOURS in cue to talk to people who were incapable of fulfilling my needs as related to my rental experience, I can say with complete objectivity that your automated call system sucks. I have rented from you many times in the past without a hitch (pardon the pun) but this time everything went wrong on so many levels that I was terribly disappointed. It was clear that your call centers were overwhelmed. I will be using your trailers to unload my storage when I get the keys to my next house, please fix the local branch calling options if you can't get enough qualified people to answer phones. The added pressure of starting a day late with a truck that I couldn't pick up because the pickup location was closed for the next several days after I was unable to pick it up on time due to payment issues and having to juggle funds. Getting less than helpful 'help' from your call centers wasted your money, my time and frustrated me completely. Had this been my first experience using U-Haul to move my property, I would certainly never again willingly risk subjecting myself to the anxiety and stress that I went through this week. Only that I have had many satisfactory or better experiences with your company will I spend my money with you again. Sincerely, Kurt Chapman

Évaluation :

5

The staff was very helpful and thank you so much for your help

Évaluation :

5

Very good experience. Thank you Phil and team! I've used storage units from other companies in the past and left with a bad taste in my mouth. That was not the case at U-Haul of Eastland. Thank You so for everything!

Évaluation :

4

I really liked having large carts on site to help move in with. There is no light in my unit and I find this very inconvenient. Hopefully there is an outlet nearby so I can bring an extension cord and light in. It was very clean and the floors were nice and smooth for rolling carts. I wish there were more access doors since I'm at the very end of a hall, but it works. If there had been others unloading or loading at the same time, this would have been a big issue. The access scanner Is way too short when you're in the truck, so you're forced to get out to scan in and out. The biggest complaint I have is the lack of 24/7 access. The gate locks at 10pm. I'm not sure what would happen if I was still inside, but it forced me to rent an extra day of my truck just to finish unloading. If the office closes at 7, what's the point of having a lock time of the gate? I raced back just to get there in time, but I would've only had 20 min. Maybe if check-in hadn't taken 45 min (even though I did check-in mobile the day before), I would've had time. For fear of getting locked in, I had no choice but to pay for another day...that included all the extras I didn't even need since I was just staying a few miles from the location. The units are nice, nice lock provided, I just hope there's a plug somewhere in the hall or I'm a bit screwed. I'd recommend the units.

Évaluation :

4

Not sure how often the inside of storage unit is sprayed due to people bringing in bugs but I did see one roach in the storage unit and I don't have bugs. Other than that everything was wonderful. Had my storage there for a year and no problems.

Évaluation :

4

24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.

Évaluation :

3

Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!

Évaluation :

5

I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!

Évaluation :

3

The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.

Évaluation :

5

Manger and workers friendly and helpful.

Évaluation :

5

Great Job

Évaluation :

3

I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.

Évaluation :

5

Thank you and God Bless Be Safe and stay well. Merci encore!

Évaluation :

5

Great experience

Évaluation :

5

It was excellent. Enough said.

Évaluation :

5

Staff was accommodating and professional. Storage until was clean, secure and easy to access.

Évaluation :

5

Thank you for everything

Évaluation :

3

I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.

Évaluation :

4

It was sufficient.

Évaluation :

2

Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help

Évaluation :

2

Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?

Évaluation :

5

Great place for storage. Short term or long haul.

Évaluation :

5

Thank you guys so much!

Évaluation :

5

I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.

Évaluation :

5

I had no issues with them and they have the great customer service.

Évaluation :

1

Please have the district manager contact me at+16143300973

Évaluation :

4

Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.

Évaluation :

1

Vv

Évaluation :

5

Good location and service

Évaluation :

3

I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.

Évaluation :

3

Je

Évaluation :

5

This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!

Évaluation :

2

When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.

Évaluation :

5

Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!

Évaluation :

5

The staff at this location was really friendly and provided excellent customer service!!

Évaluation :

5

We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!

Évaluation :

5

Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.

Évaluation :

1

I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!

Évaluation :

3

Card swipe didnt work made it a longer process.

Évaluation :

5

The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.

Évaluation :

3

The people work there was very nice.

Évaluation :

4

Perfect experience

Évaluation :

4

Easy and clean

Évaluation :

5

Thank you Girma

Évaluation :

5

They was respectful and had eye contact.

Évaluation :

3

Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .

Évaluation :

5

Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.

Évaluation :

5

Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.

Évaluation :

5

N/a

Évaluation :

5

This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.

Évaluation :

1

I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence

Évaluation :

5

The services cost more than I had planned but overall I am pleased with everything.

Évaluation :

5

I was moving and this place worked out great.

Évaluation :

4

No issues will use again if needed.

Évaluation :

5

Everyone was very helpful and professional.

Évaluation :

1

I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.

Évaluation :

4

The staff was very helpful

Évaluation :

5

Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues

Évaluation :

4

Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.

Évaluation :

5

Great experience!

Évaluation :

5

It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.

Évaluation :

4

Would recommend using Uhaul storage to friends and family. They were flexible when I couldn't make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.

Évaluation :

5

It was convenient and clean and the staff was helpful

Évaluation :

5

No issues