Évaluations des clients U-Haul Moving & Storage of Eastland

The lot attendant was very kind and helpful when I returned the truck . Thank you

Had challenges for location area when dropping off truck after closing hours . After about 25 minutes and numerous times of trying U-Haul to locate my phone I finally got through to return U-Haul truck using online return feature .

The lady that helped us was so helpful thank you so much

My initial reservation was with a 3rd party U-haul location and the person with the keys to the truck never showed up after 1.5 hours of waiting and I was not provided a code to retrieve the key from a lockbox. Once I called the corporate office, I was able to get the location changed to the actual U-haul main store and everything was smooth after that.

Everything went smooth and easy from pick up to drop off. Thanks Uhaul!!!

The 10' truck had more cosmetic damage than the trucks on 5th ave.

Great job done

They need more help on the weekend

We picked up a moving van and vehicle transport at this location. The vehicle transport was covered with filth and they didn't hook up the brake lights or the safety chain to the van.

Good job

No comment

excellent, accomodating service, very safe transport of goods packed to the gills. Fairly expensive move is only complaint.

Staff was great. Location was nasty.

Everything went perfect.

Your services have changed...the price of the truck doesn't fit the price for the cost per miles? This was not a good experience.

don't treat customers like they know everything you know. for many of us we go throw this only 1-2 year, and need to be told what to do without all the attitude!

Jayva provided exceptional customer service and was able to review my bill with me in detail, and explained the charges thoroughly.

Very helpful staff.

Great job

None

The man on the lot was really helpful. Appreciated his great service

Excellent

There is a worker who is typically behind the register who appears to hate her job and people. I've seen her be rude to other people and don't like the way she talks to customers. There is an older lady who always has a smile on her face which is the only reason I came back for a truck. Everyone else was very positive and the service is usually great. I've been to the location a few times and that one worker appears to always have an attitude or on the phone taking a personal call.

Very expensive

I arrived there were 2 guys out front moving trucks, they saw me. I went in building and no one at front desk for 10 minutes. Had to clean cab of truck, not sanitized for covid. Took baby wipes to sanitize and they were nasty. When I dropped truck off, guy was rude. Asked is there gas and that was it. No inspection of truck or reciept. Will never rent a Uhaul product again.

Make sure the internet doesn't go down and have some kind of backup. Maybe have someone else come from outback if there is more than one person in line. Let the customer drop the truck off at another location when they are done instead of bringing it back and putting more mileage on it.

The truck drove very rough and even cut out on me twice during the move. Had to get a jump 2 times and the truck was really loud

The ladies behind the desk were SO friendly! I left with a smile on my face. And that was so nice after the stress of getting things ready to pack. Plus they always have the right size for what we need. Other rental places we have tried promise one size and we end up with a larger trailer, which we don't need.

I was not informed that it had to be filled to 3/4 of a tank she told me to “fill it up” so I returned it with more gas than it had when I received it!

Make sure the vehicle is full of gas and not almost empty. It's hard to return a vehicle with the same amount of gas when it's low like 3/8ths of a tank.

Vehicle had a lot of damage that was not marked.

Prices too expensive

They tell you $19.95 and that's lied

I may not recommend this location based on my experience. However, the manager at this location was very friendly and cared to resolved my problem promptly.

None-clean truck, easy rental and great customer service folks

Miss information and over charge

The staff were exceptionally nice and helpful. When I say that - I mean starting with the person taking the reservation, the person greeting me at the door, the person processing the paperwork, and the person checking me in at the return. Very impressive.

I have rented trailers from this location off and on for years. The staff has always been from friendly and helpful

Its all good.

Online help was great when setting the reservation. The people at this location acted like I was an inconvenience, in fact when I returned to shot another company owner ask where I got it... and I tole them to try elsewhere. He said he had same experience when he used this location. Simple customer service goes a long ways.

Maybe just a little more faster check out.

Had a very nice experience. No problem all. Phil Eckelberry was the service guys name and he was Great.

I was there for an hour to rent a auto trailer. They were understaffed and the guy did the best he could but there's no reason he should have been there by himself. He was nice and had people following Covid guidelines which I appreciated.

24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.

Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!

I was rented a 10' truck that had completely bald tires on both sides of front. It was a rainy weekend and I had picked it up before sunup so in doing my walk around I wasn't able to see the condition of the tires. My destination was normally a 2 hour drive but I couldn't go over 50 mph without hydroplaning and each time a tractor trailer passed me I had to struggle to maintain control. I as well as gentleman that checked it in have pictures if anyone would care to see them. The tires were hundreds of miles past the legal limit of 4/32” tread depth which means this truck has probably been “ inspected “ and rented dozens if not more times. When I checked out and told the lady at the counter she made a note about it and apologized to her credit, but then asked if I wanted a copy of my receipt. When I said yes but I would also expect a sizable discount she said I would have to talk to a manager and that person wouldn't be there until tomorrow. Thank you for the opportunity to provide feedback. Best Regards Dave Neer

This U-haul has it's act together. Everything went very smoothly and the interaction with the employees was very pleasant. I personally think this is the best U-haul I've ever been too for myself or my family. Absolutely outstanding in every way.

wasn't doin alot of driving today, but I remember when the tanks where full to start, kinda sucked havin to grab fuel before even starting, I'm sure it might be a theft thing on your lots ,but was definitely an inconvenience,.truck had its fair share of bruises, also forgot I couldn't get the side.mirrors to adjust at all, made it tough for any lane changes being made, but overall t it did seem to run like a champ...

The young lady who helped me was rude and acted like she didn't want to be there and I was a bother. The scary thing is she is part of management. I don't enjoy going there or having the young lady with the braids assist me.

Everyone was helpful and friendly

CRUISE CONTROL FOR LONG DISTANCE TRIPS

This was the worst experience and horrible customer service. I rented a truck online, then they called me saying it wasn't available and placed me at a location much further, and confirmed it could still do mobile app pick up. I go to the U-Haul location at 8:15am to check in only to see that I cannot pick this up from the app and the store doesn't open until 9am. I called frustrated with the situation, and the first employee was very nice but essentially said this wasn't her department, so she transfers me to another employee. I was on hold for 22 minutes and at this point I am late to pick up the items I needed. This woman was awful!! She was so rude and condescending. She wasn't listening to my concerns and continued to have me go through the mobile order pick up even after I continued telling her the key is not in the lock box, it is in the store which has not opened yet. I asked multiple times to speak to someone else regarding a refund or a credit on my account and she refused. She said I wasn't doing everything I needed to get my equipment, and she wasn't understanding or listening to me that the key was in the store!! It was so frustrating. I had to wait 40 mins until the store opened and they gave me the key. The individuals working in the store were very helpful, as was the first employee I spoke to on the phone. This review is only negative because of the second employee. I have never written a negative review in my life, but I was truly baffled by this customer service experience.

The staff was excellent in being very helpful. I would definitely recommend this location to others and use this company in the future. Thank you for your kind assistance.

I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!

The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.

Manger and workers friendly and helpful.

Great Job

I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.

Thank you and God Bless🙏🏾🙏🏾 Be Safe and stay well. Thanks again!

Great experience

It was excellent. Enough said.

Staff was accommodating and professional. Storage until was clean, secure and easy to access.

Thank you for everything

I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.

It was sufficient.

Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help

Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?

Great place for storage. Short term or long haul.

Thank you guys so much!

I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.

I had no issues with them and they have the great customer service.

Please have the district manager contact me at+16143300973

Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.

Vv

Good location and service

I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.

I

This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!

When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.

Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!

The staff at this location was really friendly and provided excellent customer service!!

We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!

Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.

I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!

Card swipe didnt work made it a longer process.

The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.

The people work there was very nice.

Perfect experience

Easy and clean

Thank you Girma

They was respectful and had eye contact.

Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .

Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.

Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.

N/a

This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.

I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence

The services cost more than I had planned but overall I am pleased with everything.

I was moving and this place worked out great.

No issues will use again if needed.

Everyone was very helpful and professional.

I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.

The staff was very helpful

Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues

Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.

Great experience!

It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.

Would recommend using Uhaul storage to friends and family. They were flexible when I couldn’t make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.

It was convenient and clean and the staff was helpful

No issues

Price keeps increaseing!