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TINA S.Customer Reviews for U-Haul Moving & Storage of Eastland
Testimonials From Recent Customers
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I couldn’t get the manager to call me back and he claimed that he never got my message every month for 6mos and I got a response from the regional manager and was very amazed and so happy to get the paperwork done that I’d been trying to verify after I had purchase a second storage that has been broken in 9-2-21 and 1-14-21
Timothy M. | Expérience généraleGreat service at this location
SARAH S.Only issue I had was when renting my trailer I pre-plan my pick up location according to where I was traveling and the day before my pick up I'm told it's no longer available at that location. This required 45 minutes of back tracking in my travels. At the both locations the staff was very friendly.
JOHN T.Super easy rental - helpful employees - cargo van drove nicer than my Jeep!
Ellen K.Check trucks before renting.....first truck check engine light was on when driving away real nice and gave me a new truck quick tank was at 3/4 and had dirty masks inside....
Timothy E.Uhaul charged me for gas although I put in gas to the level that I picked it
Eric A.My experience was great
JOHN R.Very nice and clean
Sarah R. | Expérience généraleThe cab of the truck was dirty. When I got into the cab, there was a man in it. He hopped out as soon as I got in, I soon after realized he had been sleeping in the cab. Other than that I liked the contactless pick up using the app.
Jared G.Truck smelled like cat urine, the locations renting out trucks they know have check engine lights on, and the truck seat was ridiculously torn up
ZACKARY H.Customer service was poor rep was rude and impatient. Truck wasn't clean in the inside
OLIVIA R.Things would have been fine but there was a leak in my unit and a few of my things got ruined.
John J. | Expérience généraleMore attentive to customer service. The after hours return process was complicated!
Carolyn D.Good experience. High winds made driving slower.
LISA F.It was great using your service
SOMYIDA Y.Don't leave your belongings on the seat because the employees will take it and say they didn't see it I accidentally leave money on the seat and went right in came right back out like I forgot that money and it was gone asked both the guys and they said the didn't see it. Really wasn't even a 1 min but happy that I was able to help them out guess they needed it more then me
DYWANE C.The agent was very courteous and helpful, very friendly
CHARLES S.All we wanted was to rent a truck early morning, but we didnt ask for a rude manager who makes like he cant do something, then turn around and do it. We would come back but wont deal with a ashole like him. Wasnt helping, poor communication skills
DESMOND A.Hold on to the ladies working the front desk! They made the experience fun, easy, fast, & stress free. Look forward to renting again Soon!!
JAMES C.It took over 15 minutes for the mobile check out to work. When I did get the keys, the check engine light was on. I asked the uhaul worker about this, and he said the majority of his trucks have issues right now. Did not feel safe, and will not rent from this location again.
Elizabeth E.Fast and easy. The gentleman working was friendly and efficient.
Erica L.When you have a line of three or more people would be nice to have two people renting equipment out
EDWARD C.My phone would not link up with the web site for billing and inspection of truck that I rented. Need to have another way for billing and inspection.
WILLIAM S.Phil at the desk is excellent in customer service.
STEVEN T.The location of the business is terrible. You can only get into the location one way and can only exit one way which is usually the opposite way that you need to go.
Karen L.My unit was infested with roaches then it was leaking my furniture got mildew and mold I will never go here again
MARKCIELA R. | Expérience généraleOnly issue was that about 45 minutes before pickup time we received a call that the size of truck and location of pickup was being changed. Didn't appreciate such short notice. BUT - this location did a great job and the employees were helpful and friendly.
JOSEPH S.As I told the gentlemen that checked the truck in - It steered like a boat and the brake pedal went almost to the floor. While driving i had to constantly be sawing the wheel to keep it in between the lines. And the brakes were so bad we decided to not make anymore trips with this truck. I have rented trucks from U-Haul and others and never had one that steered this bad or had braked that were this scary. On a good note the process for checking in and out was really good. The instruction on the app said go to the special counter - i was not able to find the special counter but while standing someone behind the counter called my name to get the key.
Terry C.My only issue with Uhaul was the inconvenience of payment. Several times I tried paying for 2 units, under my name, at 1 time, I even had a clerk do the transaction, each time the payment would apply to only 1 unit then say I was late on the 2nd unit. That feature needs an upgrade.
Tashia B. | Expérience généraleThere was no one at the service desk for at least 30 minutes. Then the truck I rented engine light turned on as I drove away. I should not of been charged because the service was below standard and the truck shouldn't have had any issues
Ariesa G.I was charge 10,82 for fuel when I took pic of fuel gauge before I left. Was not in half tank. Refund my $10,92!!!
LAKEYHSIA M.i was guaranteed a location for pickup and drop off that was closer to me but this was changed without my consent. But the lady i dealt with at this location was very friendly, so my experience overall was good.
CHRISTIE S.Horrible customer service. Lady csr not helpful at all. Doesn't get out of her chair or answer questions. More concerned about her long fingernails. Her co worker said he would help me and came outside to assist me. The photo upload was not working. Another customer was frustrated with same csr over payment issue, and again she also asked for help. Long lines. Unorganized. Had to go inside for return of truck because no one outside. I go back outside and asked man did he work there. He did, so he did my return. I sat in truck waiting for someone to do return. Nothing good for my experience.
Theresa D.No improvements. I did self check in and out, and everything worked as expected. Check in took less than 15 minutes from the time I arrived until I was leaving the lot. This was the cleanest and best smelling van I have ever rented! Great job!
Larry T.Thank you for letting me us your store place to keep my stuff there
Carol W. | Expérience généraleHave already recommended this method of moving an apartment to others. Seemed effortless. Thank you!
Pattie K.Connect app and store. While standing by the truck the app assigned to me, waiting on my approval to process, the store rented the same truck to someone else. This caused unnecessary work for the store and delayed me in getting my rental.
Angela W.Communication and service was great. Thank you very much!
Chris A.No thing Perfect customer service
SOLOMON H.Was no assistance offered even when going inside representative was no help
Haley H. | Online Move InI will never go back again
Diondra M. | Premières impressionsHave not used it yet. Not sure depends on how things end when I'm finished.
mildred d. | Premières impressionsThe staff was very helpful and thank you so much for your help
Michele A. | Premières impressionsI really liked having large carts on site to help move in with. There is no light in my unit and I find this very inconvenient. Hopefully there is an outlet nearby so I can bring an extension cord and light in. It was very clean and the floors were nice and smooth for rolling carts. I wish there were more access doors since I'm at the very end of a hall, but it works. If there had been others unloading or loading at the same time, this would have been a big issue. The access scanner Is way too short when you're in the truck, so you're forced to get out to scan in and out. The biggest complaint I have is the lack of 24/7 access. The gate locks at 10pm. I'm not sure what would happen if I was still inside, but it forced me to rent an extra day of my truck just to finish unloading. If the office closes at 7, what's the point of having a lock time of the gate? I raced back just to get there in time, but I would've only had 20 min. Maybe if check-in hadn't taken 45 min (even though I did check-in mobile the day before), I would've had time. For fear of getting locked in, I had no choice but to pay for another day...that included all the extras I didn't even need since I was just staying a few miles from the location. The units are nice, nice lock provided, I just hope there's a plug somewhere in the hall or I'm a bit screwed. I'd recommend the units.
Sara H. | Premières impressionsThe description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.
Lisa R. | Online Move InJe
victor m. | Premières impressions