Évaluations des clients U-Haul Moving & Storage of Eastpoint

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Eastpoint

Cote générale :

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Natatcha D. | Overall Experience |
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Place is full of rodents stay away never again

Walter W.
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The lady's at this location are the best. I have rented from this location a lot of times and these ladies deserve an award for being so great.

Herman S.
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Le client n'a pas laissé de commentaire.

Richard J.
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Le client n'a pas laissé de commentaire.

Dawn R.
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no i would not since Amanda left this store is now just trying to rip off people and your ladies you have working there are the rude and very unprofessional. Not sure of her name but Amanda sister is the only one that is not rude.

Lisa B.
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Nothing. Keep up good work.

Henry D.
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Le client n'a pas laissé de commentaire.

Tiondre C. | Overall Experience |
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In door units are a great idea, I had 24 hr access & felt safe every time I went in at night. No complaints at all from me great place to store & rent a vehicle if necessary.

John F.
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Le client n'a pas laissé de commentaire.

Henry D. | First Impressions |
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Excelent good customers service, best location.

Deborah T. | Overall Experience |
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well maintained never worried a minute about my possessions

anna H.
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Le client n'a pas laissé de commentaire.

Rosemary T.
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The associates at this location were excellent and very helpful when I went to rent a truck and it was ready for me to take. And the that I got the truck everything went very smooth and happy to finally meet team member who liked what they were doing and very helpful.

george M.
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Le client n'a pas laissé de commentaire.

Kara H.
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Le client n'a pas laissé de commentaire.

Alex C.
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Nothing doing everything fine

linda j. | Overall Experience |
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I had my things stored for 7 months. All was good during a difficult personal time for me. I definitely recommend u-haul storage unit in Dundalk, MD.

Robert P. | First Impressions |
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Only one complaint: The alarm that sounds frequently in the facility is way too loud. Is that really necessary? Otherwise so far so good.

Samuel R.
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Le client n'a pas laissé de commentaire.

justin W.
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Le client n'a pas laissé de commentaire.

Michelle R.
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Staff is unprofessional and not as helpful as the Golden Ring location. Truck not well maintained, covered in "x" damage stickers and check engine light was on!! They said they were aware yet still had me take it out. Just overall Not A Good Experience at this location!!?? Imma stick with Golden Ring.

James R.
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Fast easy and extremely help and pleasant. Couldn't ask for more.

Daniel C. | Overall Experience |
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Lots of evidence of rodents when we moved out of our storage unit. Droppings on most of the furniture and on the floor around the unit. Probably should add more of the traps.

Richard K.
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Le client n'a pas laissé de commentaire.

Walter W.
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This location and the 2 ladies who assisted me were great. The only problem I had was that the location I called didn't have a vehicle for me to rent and I had to take a cab to this location to rent a vehicle. The location I called was only 3 blocks from my house and I could have walked.

Juanita B.
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Le client n'a pas laissé de commentaire.

Shavon R.
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The young ladies was understandable helpful and nice.

Rodney L.
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Le client n'a pas laissé de commentaire.

Albert S.
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Sorry can’t remember her name but the person who checked me in was very nice and courteous.

Karen W.
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Amazing customer service.

Job G.
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Frustrated that the pickup location was changed last minute. No reflection on the N. Point Blvd. Location. I rented online with a specific place in mind on the way to my errands. Went to the place and checked my email and it stated pickup location updated to another location. For this I'd give the UHaul company 2stars out of 5.

Kailah P.
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Le client n'a pas laissé de commentaire.

Mario P.
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Le client n'a pas laissé de commentaire.

Ronald L.
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Le client n'a pas laissé de commentaire.

Ross E.
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Everyone very helpful!

Michael C.
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Le client n'a pas laissé de commentaire.

gary h. | Overall Experience |
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the management staff is exceptional and the girls are very friendly !!

Vicki G.
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wonderful cust service at N. Pt. location...cannot say anything nice about the highlandtown location, people especially.I will never accept anything from highlandtown location again. Both my sons and I reserved trucks this year (2019) and were usually sent there. That is why I made you change the reservation to N.Pt. location.

Teddy W.
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Better to go with unlimited mileage much cheaper. $.99 a mile is expensive on top of 19.99+ 14.99 insurance. Overall great place to go for storage as well

Kehinde A.
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Le client n'a pas laissé de commentaire.

Robert A.
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Pat and the crew and staff went above and beyond to help me with my unique circumstance hats off to the wholesale force great job Thanks again

Sharrisse S.
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Le client n'a pas laissé de commentaire.

Marcus E.
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Le client n'a pas laissé de commentaire.

Pearl C. | Overall Experience |
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The staff was every helpful and nice they answer all my questions

matthew T.
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Lower the price. I needed a truck long enough to go pick up a couch 25 minutes away and take it to my house and bring the truck back and it cost me $50! I would hav even better off renting a truck from Home Depot. I think going forward that’s what I will be doing

Carlos C.
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excellent service, I highly recommend it

Robert F.
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I used self serve, but the location looked pretty good. Only thing was it seemed there wasn't anyone tending to the return area. I didn't use it (self serve so didn't need to), but it seemed odd.

Mark G.
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There's only one Uhaul!

Brian L.
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Le client n'a pas laissé de commentaire.

Danielle S.
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Le client n'a pas laissé de commentaire.

Marquita S. | First Impressions |
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Every employee was nice and very helpful. Even when I was undecided the employees were patient with me.

Ruth W.
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Le client n'a pas laissé de commentaire.

Ronald P.
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All great fast efficient and cooperative staff

Sarah S.
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Le client n'a pas laissé de commentaire.

Thomas H.
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Le client n'a pas laissé de commentaire.

Suzanne W.
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Le client n'a pas laissé de commentaire.

Pranav S.
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Le client n'a pas laissé de commentaire.

Skye J.
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I was scheduled to pick up a 15ft truck for my move in day of nov.1st at 9am in middle river. The day before they switched locations to a new location. When I went to the new location the site was closed and I was not able to do the 24/7 pick as scheduled and the website said I would gave to wait until 10:30 am for a in person hand off. I could not wait as I had movers planned for 9:30an that day. I then went to a U-Haul center and they didn’t have any 15ft trucks left and sent me to another U-Haul location who may have one. This new location didn’t have one so I had to settle for a 10ft truck. This mishap caused me to not only be late with my move. But I had to make an extra trip as the truck was too small to hold all my belongings at once. This put more mileage on the truck and then I was charged extra for them. I believe this was unfair . If I had the right van in the first place I would have only had to move once and returned the van within my mileage range. This was a horrible situation to be as I had paid so much already and had to pay more. I’ve rented from U-Haul several times and never had this bad of an experience until now

Mario P.
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Customer Service, it was my first time doing online reservations and the customer service was very rude, she ended up helping me but with a very bad attitude.

Roscoe S.
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April and Kristina are exceptional customer service agents! They make the experience at this UHAUL perfect!! I give this UHAUL 5 out of 5 stars. MILITARY VETERANS...this is the best UHAUL I have ever used!!! April and Kristina....SALUTE!!!!

Arnold V.
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Upgrade your computer system or better train your personnel in how to use the program...to much time waiting on computer related issues.

Greg C.
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Le client n'a pas laissé de commentaire.

Dennis C.
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Place the heavy trailers on a flat surface for safety reasons for the staff. The customer service people should not have to struggle to hook them up. It would be easier for all concerned.

Charles S.
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Le client n'a pas laissé de commentaire.

dawn K.
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Le client n'a pas laissé de commentaire.

Keneshia J.
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Le client n'a pas laissé de commentaire.

Valerie M.
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Le client n'a pas laissé de commentaire.

Beverly W.
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Thank you??

AMY L.
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Le client n'a pas laissé de commentaire.

Walter D.
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Le client n'a pas laissé de commentaire.

Quron C.
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Le client n'a pas laissé de commentaire.

Michele F.
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Great quick friendly service!

April G.
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The staff here is AMAZING!!!

Daniel C.
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April helped us on our check in and was more than willing to make sure we knew how to access the building. Trailer worked great and towed like a dream.

Stuart B.
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I was told that the mileage was 99cents only to find that it was really 129per mile.

Eliza R.
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Le client n'a pas laissé de commentaire.

James C.
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Very friendly staff!

Jeffrey D.
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Picked up using the 24/7 option. Fast and easy except that it said the van was to the right of the front entrance. Which would have been if coming out of the building. Truck were actually parked to the left of the lock boxes facing them.

James H.
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The agent that handled this transaction was professional and courteous. She completely explained the rental process and what was expected of me upon returning the vehicle. This did indeed simplify the entire procedure.

Thomas F.
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The pick up location was excellent. The drop off location leaves something to be desired. It was patio a convenience/ liquor store. I had to wait for them to finish with a delivery before I could check in. I had to unhook and put the trailer in a spot myself.

Christopher R.
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Le client n'a pas laissé de commentaire.

Brittany O.
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Le client n'a pas laissé de commentaire.

Christian R.
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Le client n'a pas laissé de commentaire.

Kexin M.
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customers should learn how to fill gas to just 'Full'

David B.
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Le client n'a pas laissé de commentaire.

Raymond B.
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Everything was great.Customer service superb!!

Bonnie H.
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Le client n'a pas laissé de commentaire.

Ukneeca B.
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The dolly I had was damaged and the ramp kept falling off while pulling the vehicle up the ramp. Luckily, I have a quick reactions, but I believe that is why the dolly was damaged

Laura M.
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service associate tried to charge me twice for safe plus insurance and an extra day rental. I had my receipt and showed I paid for insurance in va beach and only rented for sat 0800 to Monday 0900. Never asked for extra day and was returned at 855am Monday. Associated seemed confused with the charges and consulted with management who cleared the charges, overall was a good experience.

David H. | Overall Experience |
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Overall, great experience. Later weekday hours would have been nice, but not crucial.

Richard R.
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Le client n'a pas laissé de commentaire.

Joe C.
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Le client n'a pas laissé de commentaire.

jeffrey C.
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Le client n'a pas laissé de commentaire.

Matthew R.
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Le client n'a pas laissé de commentaire.

David H.
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Excellent experience. Staff was very helpful with my Cargo Trailer rental.

Colleen W.
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Le client n'a pas laissé de commentaire.

Margo W. | Overall Experience |
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The facility is clean and well lit but the staff are not friendly.

Dwayne S.
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Cashier asked for my drivers license and credit card handed her both she after i had my hand out sat them down on the counter when I bought the truck back I sat in the service line with nobody in line but me no one came out to help if it wasn't for the man parking another truck for uhaul I don't think nobody would have come out to check me in without me going inside the store.

Nicole O.
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I have emailed the GM listed in my email for this location. I have nothing further to say at this time.

Mary S. | First Impressions |
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Thank you it's clean and your representative did a good job .Very patient

Isseu F.
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They overcharged me, at first they charged me $61 but ended charging me way more. Do not go there

Georgette P.
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Le client n'a pas laissé de commentaire.

Horace C.
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Le client n'a pas laissé de commentaire.

Jeneen B. | First Impressions |
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Slow process checking out

Blondell H.
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Staff is friendly and helpful!

Jeneen B.
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Resolved all issues

Peter D.
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Le client n'a pas laissé de commentaire.

Justin S.
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Le client n'a pas laissé de commentaire.

Kathleen M.
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Le client n'a pas laissé de commentaire.

Grant D.
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very efficient and helpful staff

Debra W.
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This was my first time renting a u-haul and It was very quickly done and effortlessly. Customer service was excellent!! I would definitely recommend and also rent again. Thank you so much for a great experience.

Matthew B.
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Staff seemed bothered to help me. After giving me the key, they sent me out alone to the lot with approximately 100 trucks to find mine. I got no information regarding how to do so. When I went back, both staff members seemed annoyed. One walked outside, pointed in the general direction of a truck and walked back inside. Upon finding my truck, I soon discovered that the AC did not work. I traveled 7 hours with no AC in 100 degree weather. Miserable day.

Pamela W.
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Keep doing the same thing. Excellent customer service

Margaretelizabet N.
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Le client n'a pas laissé de commentaire.

Joseph W. | Overall Experience |
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I ran into problems the moment I rented a storage unit by receiving an increased rate from what was stated upon making a reservation. Store manager never called to clear up the problem!

Donald E. | First Impressions |
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VERY PROFESIONAL,PERSONEL VERY POLITE. FIRST CLASS OPERATION...…...THANKYOU VERY MUCH DONALD EDWARDS

glenda m. | First Impressions |
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So far so good Great rates and wonderful customer service

ELVIS C. | Overall Experience |
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Very pleasant and helpful.

Joyce G. | First Impressions |
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The facilities are clean, in good shape. The process was easy to use. The staff were very helpful.

ELVIS C. | First Impressions |
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Very polite and helpful with all my questions.

john k. | Overall Experience |
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We had a wonderful experience with the facility and your staff. Coming back in the future for sure.

Kellesha M. | First Impressions |
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Great customers service!

Elaine W. | First Impressions |
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OMG this place is the best ever you guys made this so easy for me thanks

Robert P. | First Impressions |
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very helpful and professional

Jeffery M. | Overall Experience |
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I love the new location

Edward P. | Overall Experience |
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No one is on the same page there. Also, charged with out authorization. Edward in UBOX was the only helpful person. No one communicates and company as a whole is far below what it should be!

Deborah T. | First Impressions |
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your representative was very nice and professional

Jacquetta Y. | First Impressions |
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Very nice!

marcus f. | Overall Experience |
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Very courteous and helpful during a stressful time. Amanda and her team were beyond helpful. They were more interested in providing excellent service than making a dollar. Will return! Thank you. A+A+

Steve R. | Overall Experience |
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The experience was beyond perfect. The U-haul staff were more than professional and, the space that I've temporarily aquired was clean and perfect for my needs. Much thanks to everyone at U-HAUL..

Non reviews have been submitted for this location.

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