Customer Reviews for U-Haul Moving & Storage of El Cajon

Évaluation :

3

I reserved a trailer on Saturday at 4:00pm to use on Sunday at 10:00am and when I showed up to get the trailer it wasn't there, they had rented out my reserved trailer so I had to wait until they called the person they had rented my trailer to and made him bring it back because they said he was supposed to have had it back in time but he failed to return it on time, so it put me behind schedule the entire day.

Évaluation :

4

Of the 4 boxes the were initially delivered to us, only 1 closed without force and easily sealed. Thankfully we ended up only needing 1, so we used that one. As for the pros, customer service and the online portal was very helpful and my box was delivered when it was supposed to. But if possible, Uhaul should check the quality of the boxes before they are delivered.

Évaluation :

4

My rental was moved and I was told by the original location someone was suppose to call to inform me. That did not happen.

Évaluation :

5

Everything went perfectly. Your staff were friendly, helpful, and flexible throughout the entire process. I would use this service again and recommend it to others.

Évaluation :

5

Staff was excellent fast and efficient,. Thank you

Évaluation :

3

The positive: the UHaul location was large, well maintained, with good parking, the vehicle drove well and was safe. The struggle: the charge rate per mile rate is expensive. Some customer service was excellent, but other customer service today was very mediocre. Such as making the customer wait 10-15 min just for any assistance. Then when giving assistance the UHaul sales rep didn't even look me in the face/eye, or show any reasonable civility.

Évaluation :

2

The gasket broke on the truck and it was smoking the whole time and I never received my partial payment

Évaluation :

2

The the only person that I’d like to give a shout out is to Ryan or Riley is was her name she was the most help of all three people that I came in contact while I was there

Évaluation :

5

From getting started with Martha to check out with the young lady working yesterday was a breeze and the lady who cleans the place my god she is awesome will be back if I ever need storage

Évaluation :

1

I drove almost 10 miles only and when I returned the car they charge me almost $30 for the gas ??? that’s not fair… do you think a u-Haul a truck spent 4 gallons if you drive 10 miles that’s not normal

Évaluation :

4

Damm, The little girls there Rock very efficient and hard working, Not Feminists, or affirmative action. just good hard working american girls!! Attentive, understanding. I would hire any one of them from you!!!

Évaluation :

5

Nothing. Morgan couldn't have been more knowledgeable, professional and pleasant and everyone else was equally so. Old school great service. I've rented equipment and space from many other companies but nothing has ever been as clear and easy as this truck and storage rental. I only wish this facility had a massive property of drive-up storage.

Évaluation :

1

Contract 90177375 Dear Sirs: I contracted one of your units and had shipped from La Mesa California to Winslow Maine. In doing so I spent approximately $2700. I have no complaints with the service that I receive in La Mesa. I do however have a complaint about the service I received in Augusta where the unit ended up. After I was notified that the unit arrived I the called on August 9th to confirm that the box was there and that we wanted to do self delivery. I then called on August 14th to schedule self delivery and the employee at the Augusta location was very rude. She told me she was busy and that there was no trailer for self delivery. She took my name and phone number and she said she would call me back. I didn't get her name. After not receiving a call back I called the following afternoon. I called 17 times before someone answered at the augusta location. First they could not find the reservation then said there wasn't a trailer available so I asked when will a trailer be available and all of sudden there was one available the following day at 4 pm. The following day at 4 the person picking up the trailer for me arrived. The units was not loaded, service was very slow and at that point it took a total of 2 hours to get the trailer loaded and we could leave. When we arrived he me and opened the unit it was like added on the trailer backwards making it almost impossible to unload For the amount of money I spent I was very disappointed in the service I received in the Augusta office. Thank you for your attention to this matter. Carol Arzola

Évaluation :

5

Hi, it's me again I'm a frequent Uhaul renter and there Is nothing to Change. Your employees work really hard to keep everything organized and cleaned up like a well oiled machine. It's great! They deserve a $5 raise an hour starting today. So get on it. See you soon!

Évaluation :

5

Excellent service à la clientèle 

Évaluation :

5

Very nice and professional staff.Customer service number was great too . I have no complaints with u-haul or at all. Thank you very much. U -haul.

Évaluation :

5

I received excellent customer service from the beginning to the end! Thank you!!!

Évaluation :

5

Nothing everything was excellent. Every employee works hard and deserves a $5 raise per hour staring tomorrow. Thanks have a wonderful weekend Team!

Évaluation :

5

The mileage cost was too expensive

Évaluation :

4

Previous experience at this location was not good. Co-owner wanted to do everything in app style even though I told her I wasn't comfortable with this. She was rude and didn't care about customers.

Évaluation :

5

Excellent service

Évaluation :

5

Fantastic customer service!! Quick and easy

Évaluation :

5

It looks like this facility was short staffed for a hecticSaturday. The people working there seemed stressed, however, the lady that assisted me was very polite

Évaluation :

5

Nothing everything is perfect

Évaluation :

5

Thanks for having me I lost my job and I put my things in my friends place Thanks have a good day

Évaluation :

5

It was awesome the way it was. Fast checkout and check in. Courteous employees.

Évaluation :

5

Very friendly and nice workers

Évaluation :

5

Don't let the customer borrow an old truck with system error. It needs to 2 people to close the roll up door cquse it is broken. Location is excellent but worst experience ever.

Évaluation :

2

Your staff on the evening shift Is rude with very poor customer service help but y’all morning staff was very helpful

Évaluation :

5

My clerk was awesome, great job!

Évaluation :

3

Renting the truck worked out great but I was told by a employee that after I returned the truck that night I could call or make a reservation to obtain a storage that same night and would get a month free since I rented a truck. I cancelled a different storage I had at another company to get the month free & what seemed very convenient but was told by customer service I had to pay $69,99 and that they didn't have access to the month free deal & I was given false information. I was/ an upset for wrong information and inconveniencing me.

Évaluation :

5

It was a bit confusing when returning the rental but after figuring out it was easy will recommend this 10/10

Évaluation :

5

Just continue as is and everything will be fine. Thank you for allowing me the privilege of renting from you!

Évaluation :

5

It was perfect! We fit way more than we thought we could.

Évaluation :

5

Even I was a few minutes late. And they were closed, they still let me pick up the rental. They sure provided good customer service.

Évaluation :

4

Cleaning wind sheild and windows .

Évaluation :

5

Nothing everything was great

Évaluation :

5

They were very helpful.

Évaluation :

5

Maybe have the trucks a little cleaner in and out . They look like they drove cross country without a wash

Évaluation :

3

Truck was dirty. Reservation was moved to a different time and I had tii on fight to get the time I reserved. Dolly was not available but they gave me an appliance dolley which was not useful because the bottom of it was too thin

Évaluation :

3

I would recommend the location ONLY BECAUSE THEY HAVE ALOT OF INVENTORY, CENTRALLY LOCATED. The problem I have is the length of time you have to stand in line to rent a vehicle. It's AWFUL. A suggestion for BETTER CUSTOMER SERVI CE would be getting a number ticket dispenser where a customer can pull the ticket with a number and digital sign on wall saying, NOW SERVING # 32 at WINDOW 1. So we dont get angry and frustrated. ALso, the app isnt much better . I just tried that last night. I finally gave up and completed reservation at uhaul location. The app does NOT HAVE the capability to go back to next page WITHOUT ERASING ALL OR SOME OF THE DATA YOU JUST PUT IN. YOU HAVE TO START ALL OVER! VERY FRUSTRAI NG. AND< ANOTHER THIN G I HATE is I SPEND ALOT ALOT of MONEY HERE and I WANT A CLEAN VEHICLE AND CLEAN FREAKIN G WINDOWS AND MIRRORS!!! THIS IS MY PET PEEVE! I HAVE TO CLEAN THE VEHICLE WHEN I PICK IT UP BECAUSE I CANT SEE OUT OF THE DAMN WINDOWS. AND I believe it was thios time my vehicle was just filthy and the tires were completely bald NO TREAD ON ALL THE INNER sides of tires. TO ME THAT IS A SAFTEY HAZARD. So i do use uhaul ALOT I like the location it is convenient but the waiting in line, the app, and the filthy unsafe trucks I HATE! THE MILEAGE PRICE SUCKS TOO. TODAY I GOT A VAN< IT WAS BRAND NEW I WAS SHOCKED but I HAVE TO COME HOME AND CLEAN ALL WINDOWS AND MIRRORS. THAT SUCKS FOR WHAT IM PAYNG.

Évaluation :

5

The most professional uhaul rental I have ever delta with Friendly, helpful staff.

Évaluation :

5

The staff was quick, efficient & the truck was ready & waiting.........

Évaluation :

4

The exterior of the truck was very dirty. But everything was fantastic and Megan was quick & efficient at her job.

Évaluation :

5

The customer service line was getting a bit long and they only had two reps working the counter. I was next in line and a very sweet young lady came in from outside and asked if anyone had a return, which I did. We went outside to the box truck, she checked what she needed to check, gave me my receipt and that was that. Very simple process. I would highly recommend U-haul for any rental needs.

Évaluation :

5

all was ready when I showed up so the transaction was quick and easy. The truck was very loud is my only complaint.

Évaluation :

5

Very friendly & efficient. Best Uhaul experience I have ever had.

Évaluation :

5

Morgan helped with check-in and return. I rented a van for a couple of days. Was clean, quick, no problems. Would definitely recommend U-haul rental to any friends or family. Thank you for making the process so easy... I will be back

Évaluation :

5

Excellent customer service!

Évaluation :

3

The truck shake a lot check the suspension

Évaluation :

5

Quick and easy turn in. No hassle at all.

Évaluation :

4

Allow people to extend days in the app. Waiting on hold and being transferred to wait again to get the same results makes no sense. It's annoying.

Évaluation :

5

Friendly staff, quick check-in and return time.

Évaluation :

5

They charged more money and deducted it from my card without confirmation from me

Évaluation :

5

I like it

Évaluation :

5

Great staff; easy delivery after hours.

Évaluation :

1

My son and I were over charged for the mileage and gas. The drivers side mirrors was wobbly and wouldn't stay in place so he could use it safely and the front desk girl was extremely rude also the knob to roll down the drivers side window kept coming off. Very poor all the way around Owe trip in milage totaled 23 miles we were charged 43 miles and we replaced the $10 in gas and was charged $18. The front desk girl was rude and refused to credit what was charged. We had a 10' truck with a furniture dolly for 2 hours we drove from the U-Haul place to Greenfield then to 2260 Alpine Blvd and then back to the U-Haul place in just under 2 hours and was charged $ 98 dollars or so . I paid over $700 to U-Haul this past month I should have gotten some sort of discount. I will be calling the Manager about this.

Évaluation :

3

我是第一次租自助仓库，由于我的英语不太好，给我办理的年轻女孩也是很费劲顺利帮我完成办理。办理入住后我想要个推车不知道在哪里，我找那位年轻女孩帮忙拿推车给我，那女孩只说了位置，我听不懂她说位置，然后又问了第二遍她还是简单说几句，我还是没找到。过了一会儿我又问了另外年纪比较大的大姐，她二话不说直接带我去拿推车，然后我就拿到了。在这里我要向大姐说非常感谢。另外我希望接待我的年轻女孩能对每一个英语不好的人再多点耐心。谢谢

Évaluation :

2

This facility is a dinosaur! Having senior citizens like myself have to move heavy objects up and down an unsteady rolling ladder is ridiculously dangerous and incredibly difficult!

Évaluation :

5

The assistant checking me in was very friendly. She provided clear instructions. She was very helpful. I reserved everything online, but she wasn't seeing it in the system, so we had to it again, and when I tried accessing the unit, the second check in wouldn't let me in( but one of the guys assisted me. Overall, good experience.

Évaluation :

3

No elevator at U-Haul Moving & Storage Of El Cajon. Lock Latches of my unit was uneven, spent 20 minutes trying to put the lock on latches of the unit door. Staff member had to use a drill to enlarge the diameter of one latch, so it could work. Storage building is like a maze, hard to find your unit. I spent 2hrs there for 15 mins job - 5 boxes to be put in to the unit. I got very frustrated with the whole situation. Someone was trying to break into a unit- it turned out to be theirs, as they lost keys. My overall experience at this storage was not good. One Staff member was very nice and helpful tough. (that is why 3 stars otherwise would have been - star).

Évaluation :

5

Martha was extremely helpful made the process a breeze

Évaluation :

5

Priscilla was very helpful as well as very professional at the same time as she listened to our storage facility and rental van needs. She located a great unit and supplies and boxes we needed to,make our move complete & successful & stress-free. U-Haul at that location shall be clearly smart to promote Priscilla to General Manager

Évaluation :

4

Staff was fantastic and facility was nice. Had a long wait on our last day due to tye system being down but otherwise it was a great experience.

Évaluation :

3

Access to unit end at 10pm. There are no elevators to load items on the upstairs levels so people are limited on what can be stored in upstairs units. All you have is a stair ladder to climb up with boxes for the upstairs units. They put away loading carts at 7pm despite the access to unit being open until 10pm so even though you get in there are no carts available to use to load faster. Price board at the counter only displays upstairs unit lower prices and does not show that price is higher for bottom units. entrance into store shows prices but at first glance it does not make it clear that prices are different for top and bottom units. All prices should be displayed at the counter where you pay so it's more obvious what you are paying for. The guy working the computer forgot to say prices are different for bottom units when providing info on storage options.

Évaluation :

1

This staff has been working an operation to steal from units whom can't afford insurance. The manager smiled as she let me know there was nothing she could do, meanwhile neighboring unit was stealing my things, as she knew. The lack of customer service and attitude the site manager Pricilla gives is horrible, May God have mercy on her for all the wrong doing that's being done here at this location.

Évaluation :

5

My only issue with this place was the access cards sometimes would not open the doors. The sliding door was stuck a few times and had to use the man door. We still had access to the place. The inside is a very nice temperature and makes one comfortable with storing sensitive materials. If I had to store again, I would use this place again.

Évaluation :

5

They have always been willing to work with us, if we needed more or less storage at the moment, even with their grace period to get the rent paid! Thanks for everything guys!

Évaluation :

4

I had my storage unit at the same location for 10yrs and the staff has always been polite, courteous, helpful and understanding. Merci.

Évaluation :

1

The young female who worked on Monday August 14th was very rude unprofessional very disrespectful but the team who worked on August 15th were very respectful polite helpful excellent customer service made me feel welcomed great communication

Évaluation :

2

Facility was dirty and while the community drop-off/donation spot is a nice idea, it was not working for this location. I canceled my storage rental and never even opened the unit offered.

Évaluation :

3

There were roaches in my storage unit and when I complained. They said they call the next day so I can come down for the bug guy to spray my storage and they never did

Évaluation :

1

Questions 4&5: I hope the unit was clean? I wasn't able to enter the building with my access code - I got an error at multiple doors. The bigger problem is that the loading area was not secure, there was almost no parking on site, and there were folks loitering in the parking lot. I wouldn't feel comfortable using this facility by myself or at night, and cancelled my contract. Phillip was very helpful over the phone. I will not be recommending this location.

Évaluation :

5

Excellent service

Évaluation :

5

I ve rented from numerous storage facilities throughout the years. The U Haul location that I now store my belongings , is patient , user friendly and pricing. Very understanding. Most people that are in need of what they renting are in need of what they are selling and my not have the money or time to help, they are not out to present another problem by over charging on their pricing. A-1 in my book. Very thankfull to them and to all the employees. Mike C.

Évaluation :

1

I was told I could get a small unit and I rented a truck to drive back from Texas and when I got back no small units available like I was told so I had to get a unit I couldn’t afford

Évaluation :

5

The stuff was very nice

Évaluation :

4

For the price I am satisfied with the Storage Rental the Free Locks deal is a nice extra the Access Hours are better than I expected. The Storage Unit quality is a little under my expectations so I'm rating 4 Stars instead of 5.

Évaluation :

4

for the most part, except for the homeless everywhere, this storage was nice, clean. The workers were very helpful and considerate. Presilla is kind and thoughtful on making sure that everything was ok. Never too bizy for you. Thank You All for your professionalism an friendly attitudes.

Évaluation :

5

I was impressed with the cleanliness of the facility . I also saw staffers out walking the lot, present ,minding the property , at the Main street facility , an area where we have too many homeless lurking about . Excellent staff thanks .

Évaluation :

5

Employees were helpful, knowledgeable, and bilingual so I was able to communicate in Spanish and English!

Évaluation :

1

I stopped renting from this unit and the employees let someone else keep renting the unit after I told them that I WILL not be needing the UNIT ANYMORE. YET they let someone RENT IT AFTER I TOLD THEM I am bit renting anymore and they are CHARGING ME for their MISTAKES.. WTF. B.S.

Évaluation :

5

I recommend my sister Helen G. And she rented the next day after I told her I rented one. Very friendly employees, Scott.

Évaluation :

5

The account closing process was very easy. The person who assisted me on the phone was very helpful and made sure that my auto payment was stopped!

Évaluation :

1

My unit was robbed as well as several others. They cut open the top of my unit and walked and took what they wanted. I mean where was the staff??? Why did no one see this on camera?People are living in there units. Hanging out in the unit all day. Then sleep there at night. They bathe in the bathrooms. The place is horrible

Évaluation :

5

Muy buen servicio y también tienes algunos beneficios al rentar en UHAUL EXCELENTE!!!!

Évaluation :

1

No me ayudaron con el storage aparte me dieron un 4x6 y yo estaba moviendo todo un cuarto y el joven que me atendió dijo que el no podía hacer nada

Évaluation :

5

It was great the issue was solved and I appreciate The representative she was very friendly very knowledge and she took care of the issue and it was well taken care of thank you U-Haul

Évaluation :

1

Would have been nice if it was explained online how the upper units are. I have never in my life before seen a storage place like that

Évaluation :

5

The employees at UHAUL moving and storage El Cajon location were very helpful and friendly. Great service Thank you

Évaluation :

3

All good, but on day of 1st access, one card didn't work: 2 attempts made in office to authorize new card before it was successful. Also, no carts available for us to transport items from car. Finally, a homeless person is evidently renting a unit to live in, suggessted by a bicycle with a loaded cart on back and an open door with clothes hanging and a light inside but clear that the person was making an effort to stay quiet. This was on Thanksgiving Day.

Évaluation :

1

There were homeless people all around the storage area. Several were inside the space where storage "lockers" were. One man was clearly taking a bath/changing clothes on one of the stair cases used for getting up to lockers. There was no way for me to access the unit let alone feel as though it was safe for me to even use the lockers. I felt like it was interesting that not only 5 minutes after close did it become basically a homeless village. I would not recommend this location to anyone.

Évaluation :

5

Excellent

Évaluation :

3

I was disappointed that there were no carts to move my items in from the outside, all the way to my unit, inside and far from the entrance. Although they did let me borrow a dolly, that really sucked. The place was clean and well maintained minus the missing carts.

Évaluation :

4

I wish the web site was more clear that a second story unit is accessible by rolling staircase only. I assumed it was on the second floor of a building with an elevator.

Évaluation :

3

Storage is clean. Some of the staff our friendly. But when i called to reserve a 10" foot truck and auto transport she's over chanrging me. For the equipment rent shes charging me for almost $800 one way. But when i called the uhaul office they only charge me for $514 for everything. I got lots of experience at uhaul offices in just one day. 3 different locations. The uhaul main office when she called me she asked me why they over charging me. I dont have answers to give her but then i cancelled those reservation that is overcharging me.

Évaluation :

1

It's not user friendly when you have to go up stairs. They are not hand truck friendly. It's pathetic!!!

Évaluation :

5

My experience renting a unit was excellent. The person in charge, Priscilla was very knowledgeable and friendly. I would definitely refer this facility to my family and friends.

Évaluation :

5

The staff at the El Cajon Main Street location were so kind and helpful; they treated me as if I were their own grandmother. I felt very well taken care of. The staff was knowledgeable, creative in problem solving, and generous with their time and efforts. Thank you El Cajon staff!!

Évaluation :

1

Did not like location. I didn't feel safe going in and out of storage due to druggies staying in their unit.

Évaluation :

4

Thank you! Everything was just fine! If I ever need your service again I will be back! Merci encore!

Évaluation :

5

I have great experience with people who work there when I needed to rent a u-haul van and getting a storage. Very happy customer!

Évaluation :

5

The staff is well trained. Answered all my questions. They above and beyond to make me  Thank you U HAUL for being there for me. GREAT STAFF - It was a pleasure doing business with you. Customer for life.

Évaluation :

4

Reliable place