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Parker F | Online Move InSelf Storage Units in El Cajon, CA, 92021
U-Haul Moving & Storage de El Cajon
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- 4,0 - Cote moyenne des clients
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We arrived 30 minutes before closing and everyone that was working at the time was only concerned with closing up. They were rushing us not following through and answering questions or being helpful and this ended up being a big problem for us. The door to get into the storage area is very malfunctioning so that was a pain and the girl that set us up with the storage room was not helpful. Didn't seem to care about our concerns and only cared about getting out of there on time. However, Michaela was helpful in checking our trailer back in.
DEREK C | First ImpressionsThe size of unit I wanted was not available. But I was able to get 2 smaller units. The employees working the counter are really dedicated to the job and customer satisfaction. A good group of people to help you with your storage. Priscilla helped us and was very efficient and helpful. The place was very busy. Lots of Uhaul trucks, transports, and Uhaul products. Yet each person gets individual attention. It is very well kept up and clean and shiny. Smells nice. Thank you!
JUDITH V | First ImpressionsI had a storage for about 3 years here, my unit got broken into, at least twice. The "younger" Hispanic girl who works at the front is EXTREMELY rude & treats customers with disrespect. I'm honestly surprised she still has a job there. After my first encounter with her, I refused to speak to her & would wait for another associate, even if I was in a hurry. My first ever interaction 3 years ago with priscilla, was not enjoyable, in fact she was extremely hostile because I needed assistance opening a JAMMED door... in her defense, it was the end of the day & she may have been stressed out. Each interaction with priscilla after that was pleasant, she was kind & helpful. Most of my negative reviews has to do with that "younger" Hispanic girl & the fact that my storage unit got broken into.... AT LEAST TWICE. oh ya, jarrod eas extremely rude as well. My suggestion to the rude employees is to humble yourselves or go work in a nicer area. It costs NOTHING to be kind. Don't treat customers like they are less than you, because I can asure you with your ugly attitudes, you, my friends, are the less diserables.
Keaten C | Overall ExperienceThey were very friendly and helpful
BRENDA J | First ImpressionsThe unit I rented was on second level and I had to use a portable stair crane that was heavy and very hard to maneuver to access it. I would not recommend this to any elderly or persons with limited strength!!!
MARILYN A | Overall ExperienceWhen I booked the space I was not told it would require climbing a ladder to access the unit. Being over 70 years old that was not possible. I was able to get 2 smaller units at ground level but they are not 6 ft high, unless you are counting the area above the ceiling supports.
donna f | First ImpressionsNo comments
Akemi G | First ImpressionsNo comment
Ron p | First ImpressionsThe in store representative was very helpful, professional and knowledgeable
MELISSA T | First ImpressionsI never actually rented the unit so can’t answer the questions
Natalie P | Overall ExperienceFrom getting started with Martha to check out with the young lady working yesterday was a breeze and the lady who cleans the place my god she is awesome will be back if I ever need storage
JOHN P | Overall ExperienceExcellent service
mohamad s | Overall ExperienceThanks for having me I lost my job and I put my things in my friends place Thanks have a good day
Jennie p | Overall ExperienceYour staff on the evening shift Is rude with very poor customer service help but y’all morning staff was very helpful
kejuan w | Online Move InRenting the truck worked out great but I was told by a employee that after I returned the truck that night I could call or make a reservation to obtain a storage that same night and would get a month free since I rented a truck. I cancelled a different storage I had at another company to get the month free & what seemed very convenient but was told by customer service I had to pay $69.99 and that they didn't have access to the month free deal & I was given false information. I was/ an upset for wrong information and inconveniencing me.
Elyjah R | Online Move InI like it
james d | First Impressions