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kim w | Overall ExperienceSelf Storage Units in El Cajon, CA, 92021
U-Haul Moving & Storage de El Cajon
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- 4,0 - Cote moyenne des clients
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I had a storage for about 3 years here, my unit got broken into, at least twice. The "younger" Hispanic girl who works at the front is EXTREMELY rude & treats customers with disrespect. I'm honestly surprised she still has a job there. After my first encounter with her, I refused to speak to her & would wait for another associate, even if I was in a hurry. My first ever interaction 3 years ago with priscilla, was not enjoyable, in fact she was extremely hostile because I needed assistance opening a JAMMED door... in her defense, it was the end of the day & she may have been stressed out. Each interaction with priscilla after that was pleasant, she was kind & helpful. Most of my negative reviews has to do with that "younger" Hispanic girl & the fact that my storage unit got broken into.... AT LEAST TWICE. oh ya, jarrod eas extremely rude as well. My suggestion to the rude employees is to humble yourselves or go work in a nicer area. It costs NOTHING to be kind. Don't treat customers like they are less than you, because I can asure you with your ugly attitudes, you, my friends, are the less diserables.
Keaten C | Overall ExperienceThey were very friendly and helpful
BRENDA J | First ImpressionsThe unit I rented was on second level and I had to use a portable stair crane that was heavy and very hard to maneuver to access it. I would not recommend this to any elderly or persons with limited strength!!!
MARILYN A | Overall ExperienceWhen I booked the space I was not told it would require climbing a ladder to access the unit. Being over 70 years old that was not possible. I was able to get 2 smaller units at ground level but they are not 6 ft high, unless you are counting the area above the ceiling supports.
donna f | First ImpressionsNo comments
Akemi G | First ImpressionsNo comment
Ron p | First ImpressionsThe in store representative was very helpful, professional and knowledgeable
MELISSA T | First ImpressionsI never actually rented the unit so can’t answer the questions
Natalie P | Overall ExperienceFrom getting started with Martha to check out with the young lady working yesterday was a breeze and the lady who cleans the place my god she is awesome will be back if I ever need storage
JOHN P | Overall ExperienceExcellent service
mohamad s | Overall ExperienceThanks for having me I lost my job and I put my things in my friends place Thanks have a good day
Jennie p | Overall ExperienceYour staff on the evening shift Is rude with very poor customer service help but y’all morning staff was very helpful
kejuan w | Online Move InRenting the truck worked out great but I was told by a employee that after I returned the truck that night I could call or make a reservation to obtain a storage that same night and would get a month free since I rented a truck. I cancelled a different storage I had at another company to get the month free & what seemed very convenient but was told by customer service I had to pay $69.99 and that they didn't have access to the month free deal & I was given false information. I was/ an upset for wrong information and inconveniencing me.
Elyjah R | Online Move InI like it
james d | First Impressions我是第一次租自助仓库,由于我的英语不太好,给我办理的年轻女孩也是很费劲顺利帮我完成办理。办理入住后我想要个推车不知道在哪里,我找那位年轻女孩帮忙拿推车给我,那女孩只说了位置,我听不懂她说位置,然后又问了第二遍她还是简单说几句,我还是没找到。过了一会儿我又问了另外年纪比较大的大姐,她二话不说直接带我去拿推车,然后我就拿到了。在这里我要向大姐说非常感谢。另外我希望接待我的年轻女孩能对每一个英语不好的人再多点耐心。谢谢
MINGDA L | First Impressions