Customer Reviews for U-Haul Moving & Storage of El Cajon

7 573 évaluations

1186 E Main   El Cajon, CA 92021
(W Of 2nd)

(619) 442-3483

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(619) 442-3483

1186 E Main
El Cajon, CA 92021
(W Of 2nd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I offer a solution to a problem I incurred while trying to load my Harley Davidson 2004 FXDLR, soon to be a classic onto your trailer. The problem: When approaching the trailer, from the extended ramp, my motorcycle hit bottom at the apex angle of ramp to tailgate. This fully prevented me from loading my bike onto your trailer. After 6 unsuccessful attempts and about to give up, I purchased a 3 1/2” x 12” wide block of wood with a cutout lip for tip of tailgate to rest on. This decreased the angle of tailgate to trailer and allowed a smooth transition from street to tailgate and onto trailer. Solution offered here: Have a 3 1/2” x 12” swinging aluminum elevator attached to your motorcycle trailer at center point which would provide an option for those motorcycles with lower ground clearance.

Mark C. 
Évaluation :
1

Took over an hour for the "manager" to fix the lights on the trailer when there were 4 other trailers available. He was rude, foul mouthed and was smoking and blowing smoke in my face while talking. Two other employees at this location Elizabeth and Colin were outstanding and very helpful. If that same manager is at this location I will NEVER return. Did not catch his name but White, Skinny, Pony Tail and Beard. Very Very bad representation of U-Haul

Patrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

These guys made fast and simple, got in and got out and when I returned I just handed the guy the key and I was out of there...😉

jackson J. 
Évaluation :
3

More Certified People to do Propane refills. Lights on the trailer did not work properly

Pepe R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ernesto B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE W. 
Évaluation :
5

FIVE STAR SERVICE !

Richard H. 
Évaluation :
5

The price was a little bit high and also I put the gas more than the limit that I get the car I wish next time will be cheaper than this

RYAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BASHAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Great, would recommend to everyone!

Kathleen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
5

Everyone was so helpful, thank you!!

Leanna C. 
Évaluation :
5

Appreciation to the crew at this location. They ensured trailer was ready for along haul. Merci

Francisco G. 
Évaluation :
5

Make sure the truck has gas!

RENEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efti T. 
Évaluation :
5

I had not heard of the U-Box until we went to rent a box truck. I'm really thrilled this was an option. Everything went smooth and if I need to move again, or help someone move, we are definitely using U-haul again! Thank you for making a stressful time pleasant and easy.

Sandra D. 
Évaluation :
5

There was a lot of slack in my steering wheel as I was driving, its worth mentioning.

John A. 
Évaluation :
5

Everything was PERFECT!!! Pick up and drop off was easy and fast. I've rented trucks from Uhaul in the past and NEVER have I experienced such expedited service. This is the second time I rented a truck this week and BOTH times I recieved the same great service.

Elijah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUMMER H.  |  Premières impressions 
Évaluation :
4

The initial process was very frustrating. I called just to find out if there was a motorcycle trailer just available and yet I had to answer a dozen questions and supply my credit card number BEFORE I even knew if there was one available. Upon returning it at 9:30pm there is no one at the shop. Homeless people are cutting through the lot and the uplink to your automated check in wasn't allowing me take a picture., which then wouldn't let me complete the process

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
4

Je

ROY G. 
Évaluation :
4

The vehicle left me stranded twice. The battery was dead and after drop Bing it the alternator did not charge the battery so I was late to the swap meet due to not being able to start it, and I ended up stranded at the swap meet. I think maybe having a mechanic on sight to inspect and repair the vehicles would be an improvement and obviously necessary.

aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M. 
Évaluation :
5

Outstanding experience!!! Employees were helpful and professional even when there was a boatload of people inline for rentals . I was impressed how well the U-Haul employees worked through this busy morning with keeping cool and providing excellent service. When I need a rental I'm going to the El cajon U-Haul.

Paul R. 
Évaluation :
5

Very nice people. I got helped quickly when I went to the side of the counter.

Jody Y. 
Évaluation :
5

The store was low on furniture pads and initially limited ours. They took care of it later though. Meghan at the El Cajon store is amazing! She was extremely helpful and skilled at her job.

Michael S. 
Évaluation :
2

I set up the rental online and prepaid with the understanding that would expedite my pickup experience. When I arrived I was the first person in line to be helped. It took 45 minutes to work through the process and leave with the truck...not what I consider expedited service. The truck had service lights go off during travel.

RICHARD L. 
Évaluation :
5

The truck I was given had mechanical issues. It started shaking really bad on the freeway when I hit about 49-50mph. It felt like it was bouncing like a basketball. It was very scary and I'm not new to driving large trucks. I've driven an even larger truck in the past. So I had to drive the entire way at 48mph or less. Besides the mechanical issues, everything else was GREAT!!! The staff was friendly and helpful. The got us in and out quickly both at pick up and return.

Elijah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald K. 
Évaluation :
5

Your supervisor really helped me out! I really appreciated her thoughtfulness! I'll come back as needed. My only downside is my trailer did not take the lock off the door and I had to come back to have it removed 

Steve H. 
Évaluation :
5

improve? hard to say. layout was convenient, vehicles were parked well and fetched for customers quickly. staff was on top of the computer system, knew their business. no glitches, no mistakes. they even went the extra mille, i feel. would use again,a nd refer to others

rodger K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD L. 
Évaluation :
5

The truck that I was giving was clean however the tires were absolutely bald.. It rained and left me with great concern of the safety of that vehicle..

Steve H. 
Évaluation :
3

This is the 1st time I have received a "Submit Review". My review is over the past years using UHAUL and employee THEFT. I have a need for a Tow Dolly or Transporter 3-4x's a year. I have a UHAUL facility I use on a regular basis where I also have my car washed and use their registration services from time to time. One occasion the facility did not get the return on time and I was referred to the Lemon Grove, Ca location. I made my reservation, gave my Debit Card information over the phone and went to get the Tow Dolly. I arrive about 2 hours later to find a notepad sitting on the counter with my debit # on it. I asked the guy coming to check me in what this was? No response to my question or concerns. I let him know how agitating that was with, really no response, but a blanke look. Fraud Alert from Credit Union that night for $1200 charge from Phillip-Morris. Calls to UHAUL? "Thank you for reaching out, we will look into this" but never a response or acknowledgement the complaint ever took place when following up. Many rentals later from my facility w/no issues, I was referred again to Lemon Grove, Ca. I let the person know from the call center who called of my concerns going to a location that stole from me. I was stupid enough to go back. I didn't give any info over the phone as they had my online info and I completed my transaction in person at the location. I let them know of my concerns but. This took place in the month of November 20?? and fraud alert from bank and what do you know; 12 bikes were purchased that night at a Walmart in another state for Christmas? Don't know but I went to the District Manager who assured me this was an isolated incident. I assured him it wasn't as this was the 2nd time it happened to me and I have only used them 2x's. So, my bank takes care of it with no accountability from UHAUL. A few more rentals from my facility with no issues until, again, I am referred to Lemon Grove, Ca location. NO WAY. Now every time I go into UHAUL, I am treated like a criminal wanting alternate #'s for people to answer before rental. Really? You now expect me to give out personal phone #'s to references so they can steal from them to? It is not like I am a new rental customer. Refused to go to Lemon Grove, Ca so I was then referred to El Cajon, Ca on Mainstreet. Stolen from again and, again, no accountability from UHAUL. Called, followed up, no acknowledgement a complaint ever existed, a THEFT complaint at that. From then on if my facility didn't have what I needed I found other sources to rent from. A letter from UHAUL dated 9/18/2022 with a heading "NOTICE OF DATA BREACH" is received stating my personal information has been compromised. I agree!! No doubt!! As a matter of fact, it has been used and compromised 3x's from 3 uses from both the Lemon Grove location 2x's and El Cajon Mainstreet location and I let them know. So, I recently had a last-minute need and made a online reservation with my facility where I have had no issues. I support the owner but not UHAUL. I received a call from the call center saying I would need to go the Lemon Grove Facility. I explained to the person why I would not and she was like braindead. Manager? Even more braindead. Not a kind comment but the kindest I could think of. Not even worth trying to explain as they just didn't get it, not a clue!!! I called my facility who doesn't steal from me and they said their hands were tied. I was then referred to the Area? or District? Manager Mitchell Fields. I explained to Mitchell Fields my concerns of theft from Lemon Grove and El Cajon locations asking if he could get a Transporter to my facility 2,3 miles away from the El Cajon location. Wouldn't do it. Explained Company policy wouldn't allow him to do so. I confirmed my reasons for the request (THEFT 3X"S w/an acknowledgement letter of "Notice of Data Breach") but still no. I am not a social media person but I told Mitchell Fields I would take any opportunity to voice my concerns publicly and UHAUL gave me that opportunity. UHAUL states: "Your comments will be posted for public viewing. Veuillez ne pas inscrire de renseignements personnels. If you need a response from us, please use our contact form" so I hope this is publicly posted. UHAUL, Mitchell Fields? You obviously have my personal info to reach out. I mean, Mitchell Fields, how many calls of theft concerns from a location requesting to go to another location do you get in a week? It has only been a week. UHAUL, Mitchel Fields, feel free to reach out as no one has up to this point. Maybe you can direct me to the "contact form" for a response. PS: been 48 hours since return and no unauthorized charges yet.

Joseph M. 
Évaluation :
5

The manager was efficient and skilled in the services provided. One interesting procedure was having to repeat the same information that was previously entered online. Otherwise, all went exceptionally well.

tom M. 
Évaluation :
5

The customer experience was amazing! From the minute we picked up the uhaul to dropping it off. Truly everyone was nice!

Lorraine M. 
Évaluation :
5

Excellent, fast service. Highly recommend.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adnan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber K. 
Évaluation :
4

Merci

jessica M. 
Évaluation :
5

ALL STAFF WAS EXCELLENT & COURTEOUS!

CLIFFORD D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kenya H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
5

Excellent customer service at this location.

GEORGE S. 
Évaluation :
5

Free coffee that all

Jose F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aws Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
1

I was told I could get a small unit and I rented a truck to drive back from Texas and when I got back no small units available like I was told so I had to get a unit I couldn’t afford

JONATHON W.  |  Expérience générale 
Évaluation :
5

Very professional and friendly staff

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarmad D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RILESEA D. 
Évaluation :
5

Loved the entire experience! I especially loved that I was able to drop off the van after hours. Merci.

Rachel V. 
Évaluation :
5

It was awesome! Everybody was amazing. I will definitely recommend U-Haul boxes to everyone moving.

Bobbi P. 
Évaluation :
5

Manager was great. I'm sorry I forgot his name he was the opening manager on 10-19. He opened on time I was there at 7am on the dot, he gave great information answered all of my questions. I used the online check in and was in and out in no time. I took the truck back later that day and the young lady who checked me out was so kind very professional. I will definitely refer friends and will go back to this location if need be. you have great workers at this location.

Kenshasha Q. 
Évaluation :
5

Everyone was very helpful and accommodating. They made a miserable event much easier and tolerable.

Arthur M. 
Évaluation :
3

I was told the van's tank was “half full”, and to make sure I brought it back in the same condition. I left the lot in the van and discovered that in fact the tank was less than half full. Unfortunately, I had already left the lot before noticing this. Please be more accurate regarding the tank level. Better yet, have your personnel verify the tank level in person with the client before they leave the lot.

Tracy N. 
Évaluation :
4

I like using this location, it's convenient. The individual who hooked up the trailer to my van didn't check the lights. I did it myself.

Calvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray W. 
Évaluation :
5

Hello, two bills were calculated dolly I only chose one while making the order. As for the number of miles, will it be refunde because I used less than 18 miles? Merci

Calvin S. 
Évaluation :
5

We had 2 000 cubic feet of items and the pods allowed us a far more sane moving experience than having a moving company with a six hour window. Note: we did employee people to pack and unpack.

Dale G. 
Évaluation :
5

The stuff was very nice

Wendy F.  |  Expérience générale 
Évaluation :
5

Everyone was great thank you for true service that you have provided.

Leon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john P. 
Évaluation :
3

The sun visor was falling apart, the window handle on the passenger side was falling off and the whole truck rattled like something was in the back —- that was before anything went in. Other than that it ran fine.

Robert A. 
Évaluation :
5

I wouldn't be in a hurry, so didn't check out trailer well but had a broken door hinge and reported right away.

Juan L. 
Évaluation :
5

none

Jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

friendly staff very helpfull easy to work with and quick in and out

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASIR M. 
Évaluation :
5

Pickup and drop-off went super smooth. Nice people there throughout. Vehicle was is good shape.

Martin R. 
Évaluation :
5

This was my second location the 1st location in lemon Grove had my vehicle for 2 days without completing the job. The location in el Cajon on main St did a excellent job.

Pj H. 
Évaluation :
4

The staff was attentive and helpful, and efficiently moved along the rental process despite the reservation not having been entered correctly. The 1500 pickup could have been cleaner, it smelled like cigarettes and windows were pretty dirty. I had to prematurely return the equipment because it would not accommodate my project, but the owner offered alternatives. The facility appears well-stocked, clean and orderly. All in all I would recommend renting from U-Haul and from this location.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave F. 
Évaluation :
3

You need more than one person working at the counter.

ROBERT M. 
Évaluation :
5

Good experience.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
4

Smooth transaction - pickup and return was pretty much flawless from start to finish. However I was charged an extra mile because attendant listed the mileage when he got into truck to move it to the pickup area not once I received the truck where the extra mile had already been put on truck by attendant moving it into place. That extra mile was not on me so I shouldn't been charged for it. I even listed that on my official check out as disputing what was listed prior to my receiving the truck. Miles put on vehicles by an employee moving it within the lot shouldn't be charged to the customer!

phillip G. 
Évaluation :
4

The 8x5 trailer I rented was like a battleship! indestructible!

David S. 
Évaluation :
3

The truck was not cleaned out when I picked it up. And I was not informed of an after hours fee at the time of rental, just charged for it later. I should have been informed ahead of time there was a fee for that.

Stephanie S. 
Évaluation :
5

real happy with todays deal

DALE S. 
Évaluation :
2

I was charged 3 times for this move, now I am fighting to get my money back! The people on, at the time, were rude and condescending.

Vonda T. 
Évaluation :
5

Too expensive

mazin A. 
Évaluation :
3

I turned the truck in at 4:59pm as I was waiting in line. I was charged $80 for an extra day and $28 for coverage for a total of $114. I should not have been charged that extra $114 for being 1 minute late which was not my fault as I was in line. I was not sure why he was charging me this as he said I went over miles which I did not. I want that $114 refunded

Lori H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth S.  |  Premières impressions 
Évaluation :
5

Great customer service!!

steve D. 
Évaluation :
5

You are just awesome I really appreciate your all excellent work!

MUHAMMAD R. 
Évaluation :
4

For the price I am satisfied with the Storage Rental the Free Locks deal is a nice extra the Access Hours are better than I expected. The Storage Unit quality is a little under my expectations so I'm rating 4 Stars instead of 5.

MAKOTO S.  |  Premières impressions 
Évaluation :
4

for the most part, except for the homeless everywhere, this storage was nice, clean. The workers were very helpful and considerate. Presilla is kind and thoughtful on making sure that everything was ok. Never too bizy for you. Thank You All for your professionalism an friendly attitudes.

wendy b.  |  Expérience générale 
Évaluation :
5

I was impressed with the cleanliness of the facility . I also saw staffers out walking the lot, present ,minding the property , at the Main street facility , an area where we have too many homeless lurking about . Excellent staff thanks .

deanna f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY D.  |  Premières impressions 
Évaluation :
5

Employees were helpful, knowledgeable, and bilingual so I was able to communicate in Spanish and English!

Sergio O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ana C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosetta S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan H.  |  Expérience générale 
Évaluation :
1

I stopped renting from this unit and the employees let someone else keep renting the unit after I told them that I WILL not be needing the UNIT ANYMORE. YET they let someone RENT IT AFTER I TOLD THEM I am bit renting anymore and they are CHARGING ME for their MISTAKES.. WTF. B.S.

joshua y.  |  Expérience générale 
Évaluation :
5

I recommend my sister Helen G. And she rented the next day after I told her I rented one. Very friendly employees, Scott.

JULITA J.  |  Premières impressions 
Évaluation :
5

The account closing process was very easy. The person who assisted me on the phone was very helpful and made sure that my auto payment was stopped!

Karen S.  |  Expérience générale 
Évaluation :
1

My unit was robbed as well as several others. They cut open the top of my unit and walked and took what they wanted. I mean where was the staff??? Why did no one see this on camera?People are living in there units. Hanging out in the unit all day. Then sleep there at night. They bathe in the bathrooms. The place is horrible

Terry B.  |  Expérience générale 
Évaluation :
5

Muy buen servicio y también tienes algunos beneficios al rentar en UHAUL EXCELENTE!!!!

martha g.  |  Expérience générale 
Évaluation :
1

No me ayudaron con el storage aparte me dieron un 4x6 y yo estaba moviendo todo un cuarto y el joven que me atendió dijo que el no podía hacer nada

EDITH M.  |  Expérience générale 
Évaluation :
5

It was great the issue was solved and I appreciate The representative she was very friendly very knowledge and she took care of the issue and it was well taken care of thank you U-Haul

HISHAM D.  |  Premières impressions 
Évaluation :
1

Would have been nice if it was explained online how the upper units are. I have never in my life before seen a storage place like that

Keaten C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leigh anna stella s.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jose G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VANESSA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosetta S.  |  Expérience générale 
Évaluation :
5

The employees at UHAUL moving and storage El Cajon location were very helpful and friendly. Great service Thank you

Elizabeth P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

verna n.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ARTURO A.  |  Expérience générale 
Évaluation :
3

All good, but on day of 1st access, one card didn't work: 2 attempts made in office to authorize new card before it was successful. Also, no carts available for us to transport items from car. Finally, a homeless person is evidently renting a unit to live in, suggessted by a bicycle with a loaded cart on back and an open door with clothes hanging and a light inside but clear that the person was making an effort to stay quiet. This was on Thanksgiving Day.

MOIRA P.  |  Premières impressions 
Évaluation :
1

There were homeless people all around the storage area. Several were inside the space where storage "lockers" were. One man was clearly taking a bath/changing clothes on one of the stair cases used for getting up to lockers. There was no way for me to access the unit let alone feel as though it was safe for me to even use the lockers. I felt like it was interesting that not only 5 minutes after close did it become basically a homeless village. I would not recommend this location to anyone.

Thomas R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ana C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosetta S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C.  |  Expérience générale 
Évaluation :
5

Excellent

Maria S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan F.  |  Expérience générale 
Évaluation :
3

I was disappointed that there were no carts to move my items in from the outside, all the way to my unit, inside and far from the entrance. Although they did let me borrow a dolly, that really sucked. The place was clean and well maintained minus the missing carts.

JESSICA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hossana P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M.  |  Premières impressions 
Évaluation :
4

I wish the web site was more clear that a second story unit is accessible by rolling staircase only. I assumed it was on the second floor of a building with an elevator.

TRENTON PAUL B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEVIN H.  |  Premières impressions 
Évaluation :
3

Storage is clean. Some of the staff our friendly. But when i called to reserve a 10" foot truck and auto transport she's over chanrging me. For the equipment rent shes charging me for almost $800 one way. But when i called the uhaul office they only charge me for $514 for everything. I got lots of experience at uhaul offices in just one day. 3 different locations. The uhaul main office when she called me she asked me why they over charging me. I dont have answers to give her but then i cancelled those reservation that is overcharging me.

JANCENLY E.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNA C.  |  Expérience générale 
Évaluation :
1

It's not user friendly when you have to go up stairs. They are not hand truck friendly. It's pathetic!!!

scott h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BLANCHE P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mahmoud T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne E.  |  Premières impressions 
Évaluation :
5

My experience renting a unit was excellent. The person in charge, Priscilla was very knowledgeable and friendly. I would definitely refer this facility to my family and friends.

Bobbie K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven N.  |  Online Move In 
Évaluation :
5

The staff at the El Cajon Main Street location were so kind and helpful; they treated me as if I were their own grandmother. I felt very well taken care of. The staff was knowledgeable, creative in problem solving, and generous with their time and efforts. Thank you El Cajon staff!!

tamara l.  |  Expérience générale 
Évaluation :
1

Did not like location. I didn't feel safe going in and out of storage due to druggies staying in their unit.

Regina b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rachel h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna P.  |  Premières impressions 
Évaluation :
4

Thank you! Everything was just fine! If I ever need your service again I will be back! Merci encore!

DEBORAH F.  |  Expérience générale 
Évaluation :
5

I have great experience with people who work there when I needed to rent a u-haul van and getting a storage. Very happy customer!

Elisabeth S.  |  Online Move In 
Évaluation :
5

The staff is well trained. Answered all my questions. They above and beyond to make me  Thank you U HAUL for being there for me. GREAT STAFF - It was a pleasure doing business with you. Customer for life.

Leonard g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge S.  |  Premières impressions 
Évaluation :
4

Reliable place

DUSTIN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia V.  |  Premières impressions 
Évaluation :
5

I hope we do have security guard at night time specially closing time

rolly D.  |  Premières impressions 
Évaluation :
5

Had a good experience working with this Facility and I really like the people they are very accommodating and if I ever need them again I definitely will use them I appreciate all the staff.

Dona R.  |  Expérience générale 
Évaluation :
5

Priscilla is awesome... All employees very Nice

Cherie B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia L.  |  Premières impressions 
Évaluation :
5

Everyone very nice

Rosetta S.  |  Premières impressions 
Évaluation :
5

They were very kind and helpful! I would recommend this place to others as well!

christian ivan l.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura Y.  |  Expérience générale 
Évaluation :
4

the storage rooms are not lit and there is no electricity in them But I understand you have reasons for doing that I had a few problems with access card as it stopped working But I guess the cause was my cell phone or some other demagnetizing source. Overall a great experience and great to be close to the best sourse of rental trucks!!! thank you

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea F.  |  Premières impressions 
Évaluation :
2

AWESOME storage and customer service. Just wouldn't recommend, because if the area. Those sleeping outside, homelessness and those trying to get inside. Due to the homelessness and since it's not gated, I decided to leave to another place like Public Storage. You have amazing prices and good storage customer service, Just not as safe for customers at this location. My wife could not come by after work or when it gets closer to the evening. Even during the day there were homeless people in the area trying to get into the place without a key when the doors slide open.

Victor B.  |  Expérience générale 
Évaluation :
4

Your website should inform people about the moving stairs to access their unit,

Marilyn a.  |  Premières impressions 
Évaluation :
4

Gave us prompt service, right at closing time.

Michael T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennie p.  |  Premières impressions 
Évaluation :
5

Excellent customer service. The place was clean, organized, and smelled good too. Very pleased I chose this location.

PEGGY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F.  |  Expérience générale 
Évaluation :
5

The staff is really nice and cares about the hardships of the customers. I genuinely felt like everyone here was my friend. Now I have my own apartment

Mary M.  |  Expérience générale 
Évaluation :
5

Amazing customer service!

JEFF H.  |  Premières impressions 
Évaluation :
3

easy online rental would be the best thing about the storage,

Michele A.  |  Online Move In 
Évaluation :
5

They are a great team 'thank you very much to each of the people who work there ...

Luis M.  |  Premières impressions 
Évaluation :
5

I honestly dreaded the whole part of getting it set up and all the admin fun. I was literally pleasantly surprised at how quick it went and the customer service provided. My expectations were exceeded tremendously. I have been in other facilities and it felt like the pain of going to the DMV. Not here. A great helpful staff that honestly made this as painless as possible. Great team.

Chad L.  |  Premières impressions 
Évaluation :
5

Just wish it was in a nicer area.

Noe R.  |  Premières impressions 
Évaluation :
5

I am so grateful to UHaul (El Cajon, CA). During the pandemic I was without work and thought I had lost everything in my storage due to not being able to pay the monthly fee. I got so behind that I just assumed my things were already auctioned off. Instead, we were offered the deal of a lifetime, pay $100 and we could empty our storage. I was almost $900 in the hole and they just wrote the rest off. I couldn't believe it. THANK YOU SO MUCH!!

April S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria F.  |  Expérience générale 
Évaluation :
5

Great place and staff. Thank you!

Tim T.  |  Expérience générale 
Évaluation :
4

Everything and everyone were very helpful the only think was my excess code doesnt work

Gregory m.  |  Online Move In 
Évaluation :
5

I have ebted units at this location several times over the last 20 years and have always been very happy to be a customer. The staff have always treated me with kindness and respect. Very satisfied.

sharon f.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and very accommodating to our very unpredictable moving schedule.

Drew L.  |  Premières impressions 
Évaluation :
4

it just took to long to get check in and to check out. other than that I really like U-Haul and I will tell my family and friends.

Louis B.  |  Premières impressions 
Évaluation :
5

You guys are awesome!

christian ivan l.  |  Expérience générale 
Évaluation :
5

The lady working there she is so nice in she help

Huda P.  |  Premières impressions 
Évaluation :
5

I needed to change storage size and they where very helpful with that

anitra h.  |  Premières impressions 
Évaluation :
5

Merci

james h.  |  Expérience générale 
Évaluation :
5

Excellent customer service from Pricilla. She has been of great help during the tip I held a storage and when renting a truck to move it out.

Sandra P.  |  Expérience générale 
Évaluation :
3

It was not truly secure, which is why I left and went with a different storage facility. The was people leaving in different storage units and lurking around outside no matter the day or time.

JULIET G.  |  Expérience générale 
Évaluation :
5

The staff was all very friendly and helpful.

Antionette L.  |  Premières impressions 
Évaluation :
5

The customer service at this location is the best. All the associates working here went over and above to help me with truck rental and storage.

Terri A.  |  Premières impressions 
Évaluation :
1

Unit across from ours was being lived out of, notified uhaul & they noted the account but said a lot of people live out of theirs in that facility. Homeless everywhere & human feces in parkinglot.

Michael M.  |  Expérience générale 
Évaluation :
5

U do need air conditioning . It's hot in there.

Senaida W.  |  Expérience générale 
Évaluation :
4

Waiting promised shipment of Sword.

CLAYTON S.  |  Expérience générale 
Évaluation :
5

So polite, helpful, and they know their business. Excellent.

deborah p.  |  Expérience générale 
Évaluation :
5

I have been to this s storage many times. This move the service has been so very good. I have a handicapped daughter and each time I have purchased items they carry them out to the car.

ELLEN p.  |  Premières impressions 
Évaluation :
5

Abraham was very helpful after my bad experience speaking to reservations. He made me believe in UHaul again. GET RID OF APP!! And reservation dude..

April S.  |  Premières impressions 
Évaluation :
5

Everyone is so nice and friendly

lisa c.  |  Expérience générale 
Évaluation :
5

Aucun

Faaalo L.  |  Premières impressions 
Évaluation :
1

There is a large homeless population that has access to this facility making it very scary for me to continue to do business here or maintain a storage unit. The staff is extremely rude and pay no att

MARIANNE B.  |  Expérience générale 
Évaluation :
4

Merci

Caylee B.  |  Premières impressions 
Évaluation :