Évaluations des clients U-Haul Moving & Storage of Elyria

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Elyria

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Leeann S. le

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Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.

Leeann S. le

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Le client n'a pas laissé de commentaire.

Katherine S. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Nothing great work

Elizabeth C. le

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Le client n'a pas laissé de commentaire.

Christopher N. le

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nothing

Lee S. le

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Le client n'a pas laissé de commentaire.

James T. le

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I can't think of anything , It was great experience

Edward P. le

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Le client n'a pas laissé de commentaire.

Heather C. le

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Someone had returned their truck and blocked the entrance so my husband had to wait until you opened for someone to move it so he could return his. So much for after hours returns. Not your fault, but maybe a sign to prevent this in the future?

Scott V. le

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I am highly dissatisfied with the original pickup location as my equipment was not available at the 9:00 contract time. Highly dissatisfied - will likely look for any other solution other than U-Haul in the future. I lost 2 hours of time due to this complete hassle. The new location was fine but far away and very very complicated to enter from the road.

Gayle B. le

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My favorite U-Haul location. Staff is knowledgeable and go out of their way to be helpful.

Bruce K. le

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Everything was great. Truck was ready to go and drop off was fast.

Nyesha C. le

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Le client n'a pas laissé de commentaire.

JENNA B. le

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I have never rented from uhaul. It was an easy process. I called an 800 number and they found the truck that I needed that was closest to me. Everyone was very efficient-pick up and drop off.

DANIEL T. le

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Best U-Haul around. All the staff is great to work with and very friendly.

Melanie B. le

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Le client n'a pas laissé de commentaire.

Wesley S. le

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Le client n'a pas laissé de commentaire.

Tom Z. le

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Staff was helpful and properly trained. Good experience with friendly employees. Properly priced rental equipment. Equipment was in excellent condition. Overall good experience.

Robert K. le

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Le client n'a pas laissé de commentaire.

Rich N. le

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Le client n'a pas laissé de commentaire.

terry k. le

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Fast drop off. Dan was friendly too

Brian V. le

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Le client n'a pas laissé de commentaire.

Eduard X. le

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The dolly that is attached in the back of the truck takes space. It's minimum, but it can get in the way.

Jondel W. le

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I really don't have much to say as far as any improvements. This is the most perfetional and great place to have stored my home. Always had great access. Always was able to talk to someone about anything. And never had a problem with monthly payments and it was in there about a year if not longer. And besides normal weathered to the furniture from sitting so long the furniture was well maintained. I thank the uhaul place and employees on route 57 in Elyria so much for there great professionalism and place to have my home furniture for such a long time.

sharon m. le

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Le client n'a pas laissé de commentaire.

CHARLES S. le

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Le client n'a pas laissé de commentaire.

Tom B. le

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Le client n'a pas laissé de commentaire.

Gerardo A. le

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Le client n'a pas laissé de commentaire.

paul p. le

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Le client n'a pas laissé de commentaire.

CHERYL S. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

Wesley S. le

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Drop off was seamless. Pickup was ridiculous. When one has to move, one does not want to wait 30 minutes to check out because only one person is on duty. He tried his best to get people checked out. It was not his fault someone doesnt schedule more than one person for probably one of the busiest check out days and times.

Kenneth C. le

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Hannah was very polite when I came to pick up the truck. She explained everything very well. The cost to rent was cheaper than I expected and will use Uhaul again for future rental needs.

Daniel H. le

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I actually cannot think of anything else that could have went better. I did the pre-register and pay for "cut your time in half" on line, I was in and out with a truck very quickly! The truck was clean and powerful, the mirror system gave me a clear view to the rear traffic.

Amanda J. le

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Le client n'a pas laissé de commentaire.

Ira M. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Adrian t. le

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Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!

Derek O. le

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Le client n'a pas laissé de commentaire.

Joanna W. le

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Le client n'a pas laissé de commentaire.

Joshua R. le

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Le client n'a pas laissé de commentaire.

Gerald J. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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The locations closer to Avon Lake, Ohio should offer pickup trucks.

david f. le

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everything went well from the 1st call to the pickup of my vehicle. Great services

Roxie M. le

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Le client n'a pas laissé de commentaire.

Teresa B. le

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Le client n'a pas laissé de commentaire.

Ed D. le

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Le client n'a pas laissé de commentaire.

ROBERT M. le

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nothing much! they did everything. renting a trailer was a breeze!

Arthur W. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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My favorite Uhaul location. They have the most helpful and friendly staff!

Michelle D. le

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Truck smelled like body odor. Air condition worked 1/2 the time. Windshield wipers are bad and we hit (3) rain storms. Absolutely no pick up going up a hill, thought truck would stall numerus times. Alos, I called to check on pick up time before my move and the truck I though I book the previous Saturday was not really booked so not sure what he guy at the uhaul place did but glad I called.

Craig W. le

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It was quick and easy. The employee who checked me in was excellent and friendly

Michael G. le

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Le client n'a pas laissé de commentaire.

Javier V. le

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No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.

Frances R. le

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Le client n'a pas laissé de commentaire.

Javier V. le

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Excellent!!!!!!!

larry c. le

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Le client n'a pas laissé de commentaire.

Terry P. le

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It was all great

Jennie S. le

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Le client n'a pas laissé de commentaire.

Adalis T. le

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The store manager is super nice and helpful .

Randy C. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

stephen f. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Very easy and smooth transaction. Staff was very friendly! This was one of the worst moves I've ever been involved with and Hannah, the girl who checked us in was wonderful!! We've rented from this location before and it's always a great experience!

Stephanie M. le

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Le client n'a pas laissé de commentaire.

John S. le

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Staff was attentive, reviewed equipment on drop off and completely fair assessment - no complaints what so ever

samuel r. le

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Le client n'a pas laissé de commentaire.

charles s. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Employees were both professional and down to earth. The entire process processed smoothly.

Javier V. le

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The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.

Cary P. le

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I called to reserve a car trailer and was asked to give my credit card number over the phone , I said I was not giving the number over the phone to any one . This person then hung up on me as I started to say ( can I stop at a different location and receive the trailer from that location) I never had the chance he hung up on me . I did do just that a stopped at a location near to me on my way home from work . The next morning when I got to the Elyria location the person said he didn’t have my information on file so he had to redo everything and with he gave me a Had time on top of it .

William K. le

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Honestly this was one of the best experiences renting a vehicle I’ve ever had. From reserving online, to the ease of dropping off. The staff at UHaul were awesome. Thank you!

Chrsitopher P. le

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Le client n'a pas laissé de commentaire.

Harry W. le

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Le client n'a pas laissé de commentaire.

Nicholas T. le

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The guys who helped me hook up and unhook the trailer to my truck were extremely helpful, professional, and friendly.

Robert O. le

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Le client n'a pas laissé de commentaire.

KENNETH W. le

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Warm greeting as soon as I walked thru the door. I was made aware of complimentary beverages. Install of my trailer hitch was amazingly fast. Thank you

Wiley S. le

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Very accommodating staff

Gary L. le

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fast and professional, as always thanks

Ron D. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

jeff h. le

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keep up the good work

Paterica L. le

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Le client n'a pas laissé de commentaire.

Ralph B. le

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Dint send emails like this after 11:00pm. You woke me up!

Jasmine H. le

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I was double charged for my rental on the 10 of April 2019 and still haven't received payment..y'all claim that y'all reversed the initial charge and charged me a different amount which posted to my account but the initial charge that you charged me is still pending in my account my bank which put me into overdraft by the way said y'all haven't released the money y'all say that y'all have released the money and even if it's not on your behalf it's still frustrating when I call and I get rude ass customer service which turns me into a rude customer because if it was any of y'all's money y'all would want it y'all wouldn't want to hear all these excuses and all this back and forth between a million different people telling you a million different things... I'm very unsatisfied and I still don't have my money as I'm writing this as far as I'm concerned I would never deal with Uhaul again and the bank I'm with I would never deal with them again once I have my money I wouldn't recommend you to anybody I wouldn't recommend them to anybody.

Jovany C. le

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Le client n'a pas laissé de commentaire.

Gerald J. le

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Le client n'a pas laissé de commentaire.

steve a. le

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Update computer system..

Mark E. le

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smooth--the process went without a hitch--only small issue is they hand you the keys and don't tell you that the # id on the tag will match up to little tiny numbers somewhere on the vehicle so you may find yourself wandering the lot trying not to look stupid LOL

Claudia R. le

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Le client n'a pas laissé de commentaire.

gene o. le

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You guys are great at what you do. Keep up the good work.

Jennifer B. le

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Le client n'a pas laissé de commentaire.

Jackie P. le

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Every was great I appreciate the nice service from the girl that called me Sunday to remind me that my equals due She was very helpful The man however when we picked up the truck was pretty rude and unfriendly Not very helpful at all. I bought boxes (medium) I have a medical condition that requires a handicap permit and he did not even offer to help He finished my order and actually walked out of the store leaving me there by myself

Celeste C. le

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Nothing,everything was great . The staff was great and professional and service was fast Thank you Adam Ramos

olbert v. le

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KEEP DOING WHAT YOUR DOING ,GREAT JOB EXCELLENT SERVICE

MATTHEW O. le

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Le client n'a pas laissé de commentaire.

CONNIE P. le

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Excellent customer service.

Donald R. le

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Fast

marilyn f. le

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Great service and so personable, even after the coffee pot overflowed all over the counter. LOL thsnk you.

David M. le

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Le client n'a pas laissé de commentaire.

Richard Z. le

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Charged me for fuel surcharges of $30 and $10 when it was just barely below a quarter tank. Said they would charge $30 then extra $10 showed up on card

Marvin C. le

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Employees treated me very nice every time I rented a truck. Always have the best rate. Very satisfied.

Stanley J. le

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Le client n'a pas laissé de commentaire.

Brandon Y. le

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Le client n'a pas laissé de commentaire.

michael f. le

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No because they told me over the phone my truck had unlimited miles & when my husband got there they told him no. We could not make a stop to buy a mattress for my grandson & take it back to Pittsburgh because that's what we planned to do, now we would have to watch our miles. What happens if there was a detour or something happened, we thought we didn't have to worry about it, now we worried until we got the truck back. If they say it, they need to honor it. They said, "I called Penske", maybe next time I will.

RICHARD O. le

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Everything went as planned, great job.

donald l. le

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I had an electronic brake installed at this location a day before I went to Florida for my box trailer and they said they checked the box and they installed it on my dash and it was not mounted where I showed them I wanted it and the box was wired incorrectly and did not work and we almost got in a very bad accident because the box was installed incorrectly and did not send power to the trailer brakes,when I arrived in Florida I had to have it checked and they told me the brake was wired correctly and was no good after I had spent 117.32 to have it installed and I had to replace the electronic brake and burned up my front. brake calipers on my truck and it cost me another 739.38 which did not make me very happy with the service I received at uhaul. I am asking just to be reimbursed for my expenses $856.70 or I will go to the state attorneys office and file a report and also go to the better business bureau,when I arrived back in Ohio I had visited the uhaul office and spoke with the manager and he got very shitty with me and said it was not their fault,I have a statement on my new bill saying the electronic brake was incorrectly installed and due to this situation I had to replace brake controller and calipers. My number is(440) 370-5959. The manager at the uhaul is Brian Sandefur.

Luz T. le

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Wonderful service, friendly employees. I will recommend this facility to everyone.

Jason W. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Trailer was not swept out (full of snow and ice). Trailer had light out and had to wait for it to be repaired. Trailer was also pulled off to side and I had to wait for other equipment to be moved. Normally this location is fast pickup and go but just not this visit.

Kenneth L. le

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Employee inside was rude and didn't offer much help. We had never used a tow dolly and he didn't want to help us load or unload the vehicle. The employee outside when we returned came right over to help us and was friendly. You should help customers loading and unloading esp. because it's hard to know how to use the straps, platforms and chains. Inexperience can cause injuries.

Robert P. le

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Le client n'a pas laissé de commentaire.

theresa s. le

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Le client n'a pas laissé de commentaire.

tommy h. le

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1. I was never informed to use my phone to do the rental. I f I had known I wouldn't have picked the time slot that I did..2. I was unable to get the truck I needed at a closer location so I had to go 11 miles out of my way that's 22 miles round trip I was charged extra for I personally don't think I should of been charged for.....

Richard S. le

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Le client n'a pas laissé de commentaire.

Dave H. le

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As far as I'm concerned I am very happy with the service. Excellent motorcycle trailer at a very reasonable rate.

Felisha C. le

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Le client n'a pas laissé de commentaire.

Sean L. le

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Le client n'a pas laissé de commentaire.

Timothy J. le

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Le client n'a pas laissé de commentaire.

michael w. le

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All was great

Alice R. le

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Le client n'a pas laissé de commentaire.

Bobbie N. le

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U-Haul needs no improvement it's great just the way it is

Robert P. le

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Le client n'a pas laissé de commentaire.

Timothy O. le

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Le client n'a pas laissé de commentaire.

Dave H. le

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I think you're doing everything fine. You make the experience good and with the availability of your motorcycle trailers when you need them there's no reason for me to buy one. Thank you. Like Arnold would say. I'll be back

Melissa N. le

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Le client n'a pas laissé de commentaire.

Christine S. le

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The truck ran well and everything worked properly. The cab was stinky inside, dirty/sticky, there was grease on the small middle seat, and coffee drips on all seats. I was afraid to put my soda in the cup holder from how it looked. The gal who checked me in was really friendly.

Gregory S. le

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Le client n'a pas laissé de commentaire.

Nicki P. le

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Overall it was a good experience

Miguel P. le

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One of the employee seem to have a attitude his customers skill are poor I believe his name was kalee a older gentle. Now the female employee her attitude and skill are way better. She made me feel welcome. I didnt get her name.

Adam S. le

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amazing customer service

Elizabeth R. le

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Le client n'a pas laissé de commentaire.

Geoffrey A. le

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The trailer I used to pick up a motorcycle had broken pieces off wood with nails in it and almost popped a tire

Candice L. le

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Le client n'a pas laissé de commentaire.

Deidre W. le

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Le client n'a pas laissé de commentaire.

Clifford M. le

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Le client n'a pas laissé de commentaire.

Marco S. le

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Le client n'a pas laissé de commentaire.

Hamilton M. le

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Everything went real well. Pleasantly surprised on how well everyone was on the same page Like a well oiled machine !! Superior service Thank you for the true meaning of customer service

Thomas C. le

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Le client n'a pas laissé de commentaire.

Ron T. le

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Truck was available as agreed. Pleasant customer service. Easy out and easy return. Excellent experience. Don't change a thing.

Sean P. le

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Staff was great, extremely friendly and helpful. Only negative was cargo trailer was.very dirty on inside. It had dead roaches laying inside. Other than that, 5 stars!

Drake S. le

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Le client n'a pas laissé de commentaire.

Jon K. le

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Needed a new driver side windshield wiper (rained for 400 miles) but other than that equipment was good.

Darnell S. le

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Le client n'a pas laissé de commentaire.

Catie B. le

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Le client n'a pas laissé de commentaire.

dawn S. le

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Le client n'a pas laissé de commentaire.

Randy G. le

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Everyone was very friendly and efficient. Thanks!

Kenneth R. le

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The staff was friendly and professional.

Gregory S. le

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Le client n'a pas laissé de commentaire.

Mike K. le

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Le client n'a pas laissé de commentaire.

Gary K. le

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Truck was dirty in cab and was covered in mud back door was broken and would not open easily open truck also had dent dings and scratches and scrapes all over it

Brandon k. le

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Le client n'a pas laissé de commentaire.

roy n. le

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I checked in on line and things seemed to be going smooth. Until I reached the truck. They had given away my truck to someone else. I had to go back in and redo the paper work again. After driving almost 70 miles, I found out that this caused me to miss the person a was buying the product from and had to wait 3 hours for them to return back . The difference in the mileage was over 7,000 mile. From one truck to another. At 79 cents a mile you can guess how happy I would have been had I not looked before pulling off.

Loretta H. le

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Le client n'a pas laissé de commentaire.

Pat K. le

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Le client n'a pas laissé de commentaire.

ADRIAN C. le

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Nothing was perfect and very efficient process at pick up

Lucy V. le

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Nothing bad to say. Friendly, prompt customer service nice, clean vehicle. Great job!

Montress S. le

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Hannah is absolutely amazing! She’s Very kind, and explained things well. She’s definitely an asset to the business.Thank you

charles c. le

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Could hardly open trailer gate

Richard B. le

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Le client n'a pas laissé de commentaire.

Russ G. le

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Great service truck was brand new and awesome !!!

robert m. le

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Le client n'a pas laissé de commentaire.

Benjamin W. le

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These guys were organized, prepared, efficient, and friendly. Could not have asked for a speedier, more accurate pleasurable experience. Great work.

Mike S. le

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Le client n'a pas laissé de commentaire.

THERON L. le

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everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.

Ashley C. le

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You guys did great! Thank you!

Kerry M. le

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Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.

patrick b. le

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Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCB

Kenneth R. le

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Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.

Warren C. le

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na

Ellen Y. le

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I'll be a return customer if I need your services again.

kim l. le

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I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99

Dolores C. le

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THANK YOU

Nancy M. le

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Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.

joan m. le

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I was extremely pleased with my entire U-Haul experience. Kudos to all of you!

patrick b. le

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Just average service.

Nelson M. le

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Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!

robert l. le

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Easy to get in and out of.

Susan T. le

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Good location, clean storage rooms.

MARY M. le

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Very satisfied

Ellen Y. le

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Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.

Andrea M. le

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We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.

Chris G. le

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Very busy

Donna S. le

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I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............

JENNIFER K. le

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Very safe and convenient location. Couldn't have asked for anything better.

Donald B. le

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Safe, secure and convenient storage.

Tyler S. le

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Nice Place

michael b. le

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Great expereince, thank you