Évaluations des clients U-Haul Moving & Storage of Elyria

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Elyria

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Douglas H.
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley J.
Évaluation :

Le client n'a pas laissé de commentaire.

DONIELLE A.
Évaluation :

Nasty employee

MICHAEL Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth P.
Évaluation :

Nothing. Rus and Tyler made the whole experience awesome. Highly recommend.

SUSAN A.
Évaluation :

Le client n'a pas laissé de commentaire.

MARIANNE R.
Évaluation :

Le client n'a pas laissé de commentaire.

candace c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

LAURA C.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSHUA B.
Évaluation :

Le client n'a pas laissé de commentaire.

DOMINIC D.
Évaluation :

After paying with my debit card at UHaul (approximately $41) , a few hours later I received a fraud alert text from my bank that an attempt had been made to charge my card for $8,100 for ANOTHER UHaul purchase! I immediately called my bank and the purchase was declined but my card had been compromised and had to be cancelled. UHaul needs to increase their security on their credit card system!

Jason E.
Évaluation :

The key drop on the garage door took a bit of searching to find, since the after-hours drop off said it would be near the main lobby entrance. Updating the website, or having a clearer sign at equipment drop off would help.

john P.
Évaluation :

Le client n'a pas laissé de commentaire.

ANNA D.
Évaluation :

The truck had a leak and all my boxes got soaked! I work for a moving company an ive never had that happen. The truck ruined my 2 year Olds son's books and tons of other things.

PHILIP S.
Évaluation :

Everything was great! Thank you

Thomas T.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian B.
Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl B.
Évaluation :

Le client n'a pas laissé de commentaire.

RACHEL M.
Évaluation :

It was my first uhaul and it went great! Thanks

JESSICA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Deanna P.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBRA R.
Évaluation :

Great!!

Steven M.
Évaluation :

Le client n'a pas laissé de commentaire.

AMJAD A.
Évaluation :

The lady that was at this location was very nice and she was very friendly

luis M.
Évaluation :

Le client n'a pas laissé de commentaire.

DIANA H.
Évaluation :

Le client n'a pas laissé de commentaire.

TERESA F.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa I.
Évaluation :

I made the reservation online. Website asked relevant questions, which included an approximate miles being traveled question, then I was able to "pay" online. Upon returning van, i was given a different (almost double) total. Upon review I found that even though i was asked on website for an estimate of travel miles these were not used for the total I paid online at time of reservation. The mobile pickup and return is glitchy and somewhat confusing to use. Outside of van was dirty.

DALE SCOTT S.
Évaluation :

I picked up a 4 x 7 cargo trailer in Southfield Michigan. Excellent service by that gentleman. I got the trailer for $22 plus the $60 deposit on one way from Michigan to Ohio and had it for 2 1/2 days. My destinations drop off changed now I needed to go Pennsylvania it's three days before Christmas. So I went to my drop off location. Dropped off the 4 x 7 cargo trailer three hours early because I had a lady call me from corporate office of U-Haul and asked me if I was going to turn the trailer in because there's a person that needs it to rent. I obliged to her and said yes I'll bring the trailer in early because I need to get a bigger trailer Too go to Pennsylvania but I'll be staying here until Monday after Christmas. So this works out and she agreed. I go the next morning to drop off the 4 x 7 cargo trailer. I told the young kid behind the counter then I'll be staying here until Monday morning which it was Wednesday morning when I was there. That I would like to get a six by 12 cargo trailer after I turn in the 4 x 7 cargo trailer. I asked the gentleman about my $60 deposit and he said it would be refunded on my debit card in five business days which is normal. At that time I told him again. That I was going to spend the holidays here so I'll be dropping it off at this location in Pennsylvania mid afternoon Monday. At that time he did his job correctly. He gives me the paperwork and it was $200 including the $60 deposit. For two days so that means I would have to turn it back in on Christmas morning I told him then I was not going to be in Pennsylvania until Monday mid morning. He told me after Friday it will be $20 a day until I drop it off. So that $60 for the extra days plus the $200 I initially paid on my debit card. Follow me so far? I check my bank card when I get back to my nephews house. And they took $274 off my debit card. so at this point I'm pretty upset. So when I called and asked clarification on the $60 deposit returned and for them to explain to me how can I get a 4 x 7 cargo trailer for 2 1/2 days. For $22. And then go to a different location and get the next size up trailer. Because they didn't have no five by eights that's why I got the 8 x 12. Why would it Cost me $334 for six days actually 5 1/2. His answer to me was it is what it is and hung up on me. I'm pretty confident because I've been in customer service my whole life. Not every U-Haul service center is like this young kid was. But I think it's a disgrace the younger generation in my opinion price gouges when it comes to a customer having faith in that company representative to take an Extra $74 off my card and not give me an explanation how that happened compared to the paperwork that I was giving. Don't ever go to this place very unprofessional. Now that older gentleman outside was outstanding did every single thing complemented Me on my truck. I would refer that gentleman to anybody. But as far as the young man inside well taken behind the shed a couple times might teach him some manners and respect for older people people that pay attention thank you Young man you made my move experience very Unpleasant. To the point I will never use U-Haul again. Merry Christmas everyone.

ROBERT A.
Évaluation :

Check out process could be better. Waiting in a long line for a receipt is inconvenient. Receipt should be issued by check out person at truck.

Hannah M.
Évaluation :

Le client n'a pas laissé de commentaire.

FRED M.
Évaluation :

Nothing really. Everything went well

THOMAS W.
Évaluation :

Nothing. I have to comment that the young female who helped me with my rental(sorry I do not remember her name was amazing. Very customer friendly, extremely knowledgeable and should be commended. Also I was very impressed by the facility and the smoot customer friendly operation. Will definitely rent from there again!

MARCO S.
Évaluation :

Le client n'a pas laissé de commentaire.

LANCE M.
Évaluation :

Le client n'a pas laissé de commentaire.

LISSA L.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY B.
Évaluation :

Everything was perfect

DAVID B.
Évaluation :

Staff was very courteous and helpful.

jamie S.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

Le client n'a pas laissé de commentaire.

ADAM T.
Évaluation :

Le client n'a pas laissé de commentaire.

John B.
Évaluation :

Customer Reps were professional and very helpful and efficient. This is my favorite rental location

Gary G.
Évaluation :

Le client n'a pas laissé de commentaire.

kathryn r. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
Évaluation :

Le client n'a pas laissé de commentaire.

steven R.
Évaluation :

Very nice agents, friendly and informative.

Shana G.
Évaluation :

I'll never rent from y'all again

Mike K.
Évaluation :

Very friendly customer services.

Timothy S.
Évaluation :

Le client n'a pas laissé de commentaire.

DALEB E.
Évaluation :

Le client n'a pas laissé de commentaire.

Shakimia J.
Évaluation :

Le client n'a pas laissé de commentaire.

JAHDIEL O.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL N.
Évaluation :

VERY GOOD CUSTOMER SERVICE, THANKS!

SPENCER S.
Évaluation :

Le client n'a pas laissé de commentaire.

ALICE A.
Évaluation :

Le client n'a pas laissé de commentaire.

andy E.
Évaluation :

Great job for everyone. Only problem, I waited on hold for 11 minutes before they picked up the phone. Guy on the other end did apologize for the long wait. I tried to rent a appliances dolly on my U-Haul app but the only option was to buy one so I had to call. Andy Eck

Luz Q. | Premières impressions |
Évaluation :

Tyler was very helpful and my experience was flawless.

MATTHEW H.
Évaluation :

Le client n'a pas laissé de commentaire.

richard P.
Évaluation :

Le client n'a pas laissé de commentaire.

ed C.
Évaluation :

Le client n'a pas laissé de commentaire.

CAROLANN K.
Évaluation :

Le client n'a pas laissé de commentaire.

gorge c. | Premières impressions |
Évaluation :

there was a line, but they got through it pretty quickly:)

Camron H.
Évaluation :

Truck was not aligned correctly. Very unsafe and hard to control. I was charged the incorrect amount before I was even told what it was, $120 over the actual amount. I was reimbursed but it didn't go back to my account right away, I understand that it is on the banks end but before you process the payment ask if it is the correct amount. It is easier than waiting for the reimbursement.

richard P.
Évaluation :

Le client n'a pas laissé de commentaire.

Ruben P.
Évaluation :

Le client n'a pas laissé de commentaire.

Joyce Y.
Évaluation :

Thank you for the quick and efficient service. Very kind employees.

MICHAEL S.
Évaluation :

Hire more people. You had 2 guys working on a Saturday. Those usually are your busiest days...

JACOB JIMALE A.
Évaluation :

Experience was good. Slight delay in dropping off but it was a Saturday afternoon and the place was busy so it was understandable.

FRANCESCO R.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip A.
Évaluation :

Le client n'a pas laissé de commentaire.

andrew K.
Évaluation :

Le client n'a pas laissé de commentaire.

David S.
Évaluation :

Had to unhook myself. Person working the desk was unable to help. I could not lift the tongue off the ball. Fortunately there was a trailer dolly handy to raise the tongue.

JIM S.
Évaluation :

Tyler Dooley was very helpful. I appreciate his professionalism.

Thomas D.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter M.
Évaluation :

Very good service

Carol P.
Évaluation :

Le client n'a pas laissé de commentaire.

German V.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin H.
Évaluation :

The truck I rented really struggled Trying to get into 2nd and 3rd gear. Made me nervous I was going to break down.

JACQUELINE M.
Évaluation :

It's hard to get in and out because of the traffic.

Jim H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason H.
Évaluation :

The roof of the truck that I rented had a small hole in the roof that leaked and unfortunately soaked the boxes that I had on the floor of the truck. I'm not pleased with this rental experience.

CHRISTOPHER M.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip A.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel S.
Évaluation :

Assure the customer that the vehicle was sanitized. I cleaned it anyways because I had my kids with me & wanted to be sure. Other than that had a great experience!

Sulma A.
Évaluation :

The staff was friendly and prompt in getting the trailer ready for me. I will definitely be returning there again when need be.

Jackie K.
Évaluation :

Le client n'a pas laissé de commentaire.

MIGUEL M.
Évaluation :

Price

Jim H.
Évaluation :

Le client n'a pas laissé de commentaire.

thurl M.
Évaluation :

very easy check in check in was good and quick would not expect any thing any easier employees ery helpful

MICHELLE T.
Évaluation :

Le client n'a pas laissé de commentaire.

Janet L.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert R.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBRA F.
Évaluation :

Le client n'a pas laissé de commentaire.

clayton M.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles B.
Évaluation :

I've rented many U-Haul trucks, and now traliers. This trailer was horrible. It made my haul so much more difficult and uncomfortable. I have a new Chevy Silverado and I could feel the trailer the entire trip.

Deborah D.
Évaluation :

Le client n'a pas laissé de commentaire.

stephen R.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory S.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry K.
Évaluation :

Le client n'a pas laissé de commentaire.

Stanley Z.
Évaluation :

The right side marker lights were not operating and the hookup resulted in the wires rubbing on the ground which caused me to make an emergency repair on the trip.

BRYAN W.
Évaluation :

Awesome customer service...quick and easy checkout

Rachel W.
Évaluation :

They made the process super easy.

Walter P.
Évaluation :

Truck was ready to go at my pickup time with the car hauler attached , really cant ask for much more then that. Checkout was quick and efficient.

GLEN S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kenny G. | Expérience générale |
Évaluation :

Everyone is great and friendly. They just need to learn to pick up the phone.

ronald S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

George s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dolores T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RON W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

debra s. | Premières impressions |
Évaluation :

I still haven't received my card to gain access to unit?

Jayson P. | Expérience générale |
Évaluation :

The staff was great I love how happy and Knowledgeable the staff is. They always work hard to get customers in and out the store happy and fast. They also make sure customers have everything they may need to move there things safely and have right truck and equipment needed to do task.

Maeve G. | Expérience générale |
Évaluation :

I mean, there wasn't lighting but it was outdoors so that's to be expected. I was using a free 30-day unit due to coronavirus displacement, so I'm mostly very grateful that it was quick and easy to set up the unit.

Tammy A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jayson P. | Premières impressions |
Évaluation :

Hannah and Brian were a great help! They were very friendly even when the store was full of people. It was service with a smile. I enjoy doing business with this store and I will do business for many more years to come at this store. Thanks, Elyria U-Haul Moving and Storage staff!

Roxie M. | Premières impressions |
Évaluation :

I would like to thank Uhaul for helping my move be less stressful. The size of the truck was perfect. The storage unit was conveniently located and accessible

Alberto G. | Online Move In |
Évaluation :

Great communication and definitely helped me.

patrick c. | Expérience générale |
Évaluation :

Great customer service

Ketcy R. | Premières impressions |
Évaluation :

I love Uhaul although the price is high they are reliable.

Jime E. | Expérience générale |
Évaluation :

Very good device

Lucia G. | Expérience générale |
Évaluation :

I had temperature controls in and outside unit both were kept up clean everything always working. The staff was wonderful they work together and her always polite kind and courteous

Urey H. | Expérience générale |
Évaluation :

The equipment and customer service was excellent. Thank you.

TAMA B. | Expérience générale |
Évaluation :

Thank you to the staff at the elyria/lorain business. I am sure I will use your services in the future. TSB

Janette N. | Expérience générale |
Évaluation :

The service and care of my storage were simply excellent!

Leeann S. | Premières impressions |
Évaluation :

Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.

DANIEL T. | Expérience générale |
Évaluation :

Best U-Haul around. All the staff is great to work with and very friendly.

Adrian t. | Expérience générale |
Évaluation :

Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!

Javier V. | Expérience générale |
Évaluation :

No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.

Adalis T. | Expérience générale |
Évaluation :

The store manager is super nice and helpful .

Javier V. | Premières impressions |
Évaluation :

The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.

Luz T. | Expérience générale |
Évaluation :

Wonderful service, friendly employees. I will recommend this facility to everyone.

Nicki P. | Premières impressions |
Évaluation :

Overall it was a good experience

Kenneth R. | Expérience générale |
Évaluation :

The staff was friendly and professional.

THERON L. | Premières impressions |
Évaluation :

everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.

Ashley C. | Expérience générale |
Évaluation :

You guys did great! Thank you!

Kerry M. | Expérience générale |
Évaluation :

Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.

patrick b. | Expérience générale |
Évaluation :

Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCB

Kenneth R. | Réservation |
Évaluation :

Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.

Warren C. | Expérience générale |
Évaluation :

na

Ellen Y. | Expérience générale |
Évaluation :

I'll be a return customer if I need your services again.

kim l. | Expérience générale |
Évaluation :

I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99

Dolores C. | Expérience générale |
Évaluation :

THANK YOU

Nancy M. | Expérience générale |
Évaluation :

Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.

joan m. | Expérience générale |
Évaluation :

I was extremely pleased with my entire U-Haul experience. Kudos to all of you!

patrick b. | Réservation |
Évaluation :

Just average service.

Nelson M. | Réservation |
Évaluation :

Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!

robert l. | Expérience générale |
Évaluation :

Easy to get in and out of.

Susan T. | Expérience générale |
Évaluation :

Good location, clean storage rooms.

MARY M. | Expérience générale |
Évaluation :

Very satisfied

Ellen Y. | Réservation |
Évaluation :

Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.

Andrea M. | Expérience générale |
Évaluation :

We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.

Chris G. | Expérience générale |
Évaluation :

Very busy

Donna S. | Expérience générale |
Évaluation :

I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............

JENNIFER K. | Expérience générale |
Évaluation :

Very safe and convenient location. Couldn't have asked for anything better.

Donald B. | Expérience générale |
Évaluation :

Safe, secure and convenient storage.

Tyler S. | Expérience générale |
Évaluation :

Nice Place

michael b. | Expérience générale |
Évaluation :

Great expereince, thank you

Non reviews have been submitted for this location.

Retour
Haut de la page