Customer Reviews for U-Haul Moving & Storage of Elyria

5 435 évaluations

41215 N Ridge Rd   Elyria, OH 44035
(Rt 57 & 254)

(440) 324-5262

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(440) 324-5262

41215 N Ridge Rd
Elyria, OH 44035
(Rt 57 & 254)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Good job

Charles S. 
Évaluation :
5

Very efficient drop off process. They took care of unhitching the trailer while we sat in the truck. They have a covered area to drop off which is great during inclement weather.

BRIDGET B. 
Évaluation :
2

We were charged for returning truck late as we told them on two occasions we needed the truck for two days

LASHAWN O. 
Évaluation :
5

I ordered a appliance dolly and it wasn't there so I had to buy a ratchet strap for the regular dolly but the people were very nice

SPRING F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRYSTY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUVINIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON D. 
Évaluation :
3

Only average due to the issue the very next day where none of my information or business from the 15th saved and the access issue now resolved. Thanks looking forward to better moments above average.

Marcus D.  |  Premières impressions 
Évaluation :
1

Huge scam. Will never come here again and will be telling all my friends to steer clear from uhaul

ZACHARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK R. 
Évaluation :
5

The two gentlemen that helped me both in the office and when I returned the equipment were friendly, quick, and very accommodating. They were great to work with! Courtney Ortner

COURTNEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LES S. 
Évaluation :
4

Do the walkaround with customer when picking up vechicle.

DANIEL P. 
Évaluation :
5

Keep the people running this location they are very good at their jobs

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSVALDO F. 
Évaluation :
5

Very good service and friendly

JONATHAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHYBEL O. 
Évaluation :
3

Process took to long. I reserved on line didn't get the vehicle I reserved. Then still had to wait in line to check out.

Timothy D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PAMELA R. 
Évaluation :
5

Most amazing U-Haul experience ever! They are doing it right in Elyria! I didn't catch his name, but the associate who checked us out was spectacular! Whatever you are paying him, it's not enough. He should be a brand ambassador.

Michael C. 
Évaluation :
4

I pre registered my reservation. However, I didn't checkin online. Unfortunately, I had to repeat the information for the transaction when I thought I was ready to roll upon arrival. Maybe new employees were on duty..

TOMMIE J. 
Évaluation :
5

They were short handed but very fast alot of team effort

RICHARD L. 
Évaluation :
5

I have been renting trucks and trailers from u-haul for decades, and yesterday's experience was the best ever. From the initial rental to the check-in, everyone was friendly, professional, and capable. And the trailer was excellent also - pulled well, well maintained, and clean. Good job, u- haul!

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
3

The cargo van had under-inflated tires, needed an oil change. The gas was under 3/4 but was listed as 7/8--not even close. We should not have had to work around this.

Philip L. 
Évaluation :
5

Staff was great processed everything quick and efficiently.

KATHRYN O. 
Évaluation :
1

We are being charge three different amount one for 47,67 $ , 85,14 $ and 143,92 $. Have call several times to an spoke to the manager and her response have been useless.

FRANCISCO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA S. 
Évaluation :
4

The only complaint would be with a female supervisor. We pulled the truck in with a car hauler and car on board. An employee came over to the trailer and started to unhook the car from the trailer. This female was across the parking lot and started screaming at the employee to stop unhooking the car. She continued to scream as she was walking. She told the employee that the customer has to unhook the car. I told the female to stop hollering. I said I'm 75 years old and I didn't know how to unhook the car. I said I was going to back the car off of the trailer. She instructed the employee to get away from the trailer and told me for 25 she would unhook it. My 66 year old wife crawled under the trailer and was trying to unhook a chain. A second male employee came over to the trailer told my wife to come out from under the trailer. He unhooked the car and I drove it off. We thanked him and gave him 20 for his help. The female showed no respect for the customer. If I owned this business she would no longer work there.

JOHN M. 
Évaluation :
5

Everybody was so professional and friendly I've rented from U-Haul many years used a lot of their services and that's why I continue to go back there

TERESA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR S. 
Évaluation :
5

Service was fast and easy, employees where friendly and very helpful

AGUSTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER M. 
Évaluation :
4

Fuel gauge on truck reacted very slow causing me to overfill it...not right

Kenneth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADOLPH B. 
Évaluation :
2

All of the workers should follow the same policy. When I called in, before coming to the store, I was told that there was a truck available. Once I got to the store, someone else told me that there wasn't a truck available. After 20 mins, she let me check out pick up truck. I got back to the store at 5p. One guy yelled through the door to turn the key into the after hour return slot, another worker who was outside said that I didn't need to go online and return the vehicle. The next morning I was charged a 20 $extended fee. I called the store and explained the situation to a whole new employee who after snipping at me said that she would take off the charge. As of today, the charge had not reflected on my credit card statement nor have I received an updated receipt.

LESLIE A. 
Évaluation :
5

Customer Service was excellent in Ohio & at drop off in Kentucky

Judy W. 
Évaluation :
5

Good job

KENNETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR J. 
Évaluation :
2

I ask specifically if a dolly was provided the gentleman said yes but for a 7 charge. I paid for it. When we finally opened the truck no dolly. The truck they gave us was in poor condition. It made a loud squealing sound and ran poor. It was probably unsafe to drive. s

TANYA S. 
Évaluation :
3

Get needed work done on steering mechanism, so steering wheel points straight when in straight lane!

ELAINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAYDEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
2

Better computer system.

Zulma R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
2

It was slow service. I was charged a higher amount than the previous time for the exact same equipment.Also I've been a returning customer , that seemed to be irrelevant to them.

DANIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANA B. 
Évaluation :
1

Horrible experience would not recommend using you're service , did not explain the storage facility would not deliver to my home , cost me extra money to rent a truck to unload my box and staff was unprofessional and unfriendly , lazy and not knowledgeable , was unprepared to pull my box out for unloading and after all the issues and complaints the corporate people blew me off and offered a small refund of 1 months rent , after a year of dealing with issues !!! Thanks but no thanks , will never use U-Haul again

ERIC K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
4

Make sure the equipment is all there in place. Example, tire jack, the handles that goes with it.

VICTOR B. 
Évaluation :
1

No one knows what they are doing here! Multiple mistakes! Manager called me an a**hole . Rated very low on multiple sites. Get a new manager

BRENDAN G.  |  Expérience générale 
Évaluation :
5

Helpful, friendly. Always has equipment ready to go.

DEBORAH S. 
Évaluation :
5

Nothing comes to mind.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

Employees were extremely friendly, very easy and friendly experience with the rental

AUSTIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

All is good.

MARK S. 
Évaluation :
5

Couldn't have been any better, unless it would have been free!

KATHLEEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIXIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

I believe the manager Serena assisted me with two of the other employees with hooking up my trailer and making sure everything was correct. They did a great job and had me on the road in just a few minutes.

TODD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFAN V. 
Évaluation :
5

You just keep doing what you're doing and you will be overcome with those testy costumes. You Guys and Girls exceed my expectations and the trailer was far more than expected. GREAT ðŸ' ðŸ'ðŸ'Œ

DENNIS C. 
Évaluation :
5

The entire staff was so pleasant that they must love their job! We had the best experience.

RICHARD S. 
Évaluation :
3

The truck leaks. Got all over my stuff. The leak is on top right corner of the loft area. Told person that checked me in, didn't seem too concerned. Would like money off my rental due to this. Water got all over my stuff.

Elizabeth S. 
Évaluation :
5

Truck cargo bay had a leak when it rained and some of my household good got wet. Someone need to check that out before it happens to another customer and they will be upset like I am.

Tracy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT T. 
Évaluation :
5

Very friendly and helpful on running explains everything you need to know vehicles are clean and well maintenance 3rd time of ranking and we'll rent again and recommend it keep up the good work

FREDRICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio C. 
Évaluation :
3

Actually include the things I pay for. I paid for furniture pads and a furniture cart, none of it was in the van as stated in the agreement, where I was told it would be preloaded, so, thanks for taking money and not fulfilling the full service as agreed upon

Eric P. 
Évaluation :
4

I have been in retail industry for over 50 years. So as a management person. I remember a tried and true direction. More than 2 customers, open another register to assist the delays. Well last night, 5:30 pm was at my local U-Haul location. I was the second customer in line , due to only 1 associate. I had to wait. In the second line, a manager was doing some inventory accounting, procedures and didn't consider opening up another checkout station. She noticed me, but did nothing so I waited another 10 minutes before the 1st. Customer was complete. Now, I know why the manager did not want to address a backup in customers. She wanted to leave by 6:00 pm. After I picked up the truck and took it over to be checked out. I saw the manager talking to another associate in the pass thru section of the building for some time.. If in doubt check the video. Customer service is a priority, you can have everything else correct but to leave a bad taste in my mind about the extra time delay is just not right. Maybe that is how this manager handles the daily operation. As a customer, I'm not happy with the experience. Can provide more details. Merci

MATTHEW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUCAS M.  |  Premières impressions 
Évaluation :
3

I returned the truck using the online return rental. Couldn't find the key box so took it inside and the lady was rude Asked where the truck was and why didn't I turn it in at the return spot. Didn't realize there was a specific place and I used the online version.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILLIAN F. 
Évaluation :
5

Fast and efficient pick up and drop off of a utility trailer. Pre registering online and setting up an account made this operation easy and painless. I will inform my friends about how smoothly this rental came about. Definitely would recommend U-Haul and this location for rental equipment.

Joseph B. 
Évaluation :
5

The store manager, Serena, was knowledgeable, friendly, and efficient. She made the whole process seamless and easy. I had a great experience there and would definitely recommend the Elyria U-Haul to anyone looking for moving equipment.

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY S. 
Évaluation :
4

Think it would be a good idea to put hand crank jack on the front of trailers. Pretty heavy when putting on and off the hitch.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE L. 
Évaluation :
1

Hung up on me, ordered hitch 2 weeks ahead of time, but they did not order the hitch, went in to pickup hitch not there, still on word of the hitch, not happy.

Gary L. 
Évaluation :
3

Trailer was old Roll door hard to open and close and extremely noisy, same as all of them. You would be surprised at what a little lubrication would do!

KENNETH F. 
Évaluation :
3

We rented a UBox, packed it up and took it back to the location to store. That was the easy part. Retrieving it took four different reservations, because each time we went there, the staff did not have the Box ready nor had they been contacted by the corporate number, or the corporate number had sent them wrong instructions. It is impossible to call and talk to the location directly. When we did pick it up, it took a good 45 minutes to complete the process because the staff didn't know how to do it. More training, more staff (right, doesn't everyone need more staff right now!), and the ability to talk to the location directly would all help! It's a good idea in theory...

JOEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

very easy to deal with, friendly staff

JOHN L. 
Évaluation :
1

Have better customer service. I followed every written guideline of my contract to a T and was chewed out and threatened with fines by the employee that checked my equipment back in. She was never able to charge me a dime

MISTY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reinaldo G. 
Évaluation :
5

Good service. No problem at all.

Camilo M. 
Évaluation :
1

Way too much to type. A manager can please give me a call so I can explain my terrible experience

JARED D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas F. 
Évaluation :
5

Very nice, courteous, helpful staff

THERON L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felishia K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scot W.  |  Premières impressions 
Évaluation :
3

1. Cannot contact the facility directly. Have to go through a long general U-Haul phone response center. 2. Did not know about a required U-Haul lock. We were not told of this requirement at check in. Received a call requesting a change 1 week after we checked in and had left the area.

Ann K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam F.  |  Premières impressions 
Évaluation :
5

We got a bigger unit with no hassle and have till the end of month to clean out other one. Everyone in office was great and answered all our questions. Great place and great people.

pat b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERESA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaz J.  |  Premières impressions 
Évaluation :
5

Everything was as it was stated to be. I also had pleasant experiences with the employees. All around a great facility.

Stormi C.  |  Online Move In 
Évaluation :
5

there was a line, but they got through it pretty quickly:)

gorge c.  |  Premières impressions 
Évaluation :
3

I still haven't received my card to gain access to unit?

debra s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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