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The seats of the van were covered in animal hair. I'm guessing cat hair since my wife is allergic to cats and was having issues.
Quick customer service and very friendly.
Their facility was so clean all the time. Never had issues with a messy bathroom and it was alway stocked well. I would definitely use U-HAUL storage again and again.
I've been very impressed with the cleanliness, the security, and the ease of moving my belongings into this U-Haul facility. The setup is great and easy to use. Thank you!
Nothing.
Everything about my storage experience was great. Excellent facility!
The gal that helped me get my storage unit set up was very nice. She made the experience very easy.
when I took my Lexus RX350 which came with a towing package to the Pittsburgh Ave location, it needed a hitch. When we called Classic Lexus dealership, they told us that wire harness is there already under the chassis. But we were charged for a new wire harness, labor etc. I would like you to investigate this matter, please refund unnecessary service cost.
The staff were friendly and helpful. The building was very clean and neat. I was delighted with the cleanliness of the van we rented.
1st I received a call from the 12th street store saying that they did not have a cargo Van for me to rent so they sent my reservation up to East Grandview, when I get there the guy said he could not find my reservation so I gave him the reservation number he found it then told me it was canceled. Then began to tell Me that there were no vans available when I was promised a cargo Van that I reserved on Wednesday. He also told me I should go to the Harbor Creek store to try to find one. I said absolutely not I wasn't leaving the store without getting some type of moving vehicle.So they gave me another truck for the same mileage as the cargo van but still this was the worst experience I've ever had with uhaul. I will never rent from uhaul again.
I’m not sure if anyone else even works at this uhaul facility because Tiarra was the only employee I ever saw and she is FANTASTIC. I was in my storage unit and saw a cockroach when I brought it to the facilities attention Tiarra was the only one concerned. It took a call to customer care and multiple calls to Tiarra to get anyone to call me back on the matter. The lack of concern from the General Manager, Ryan, was terrible there was no concern. I felt like I was bothering him when there were cockroaches in my unit. The only reason I rated this review poor was because of the general manager, if I could just review about Tiarra I would because she is fantastic and really knows how to handle guest issues.
Very friendly and Accommodating
The staff was very helpful. They made the process easy. I appreciate that everyone was friendly as well. If I ever need to store anything again, I will definitely be using this particular facility. Thank you!
Thanks for all your help I’m sure will be doing more business together
Staff was great here!
Review location of controls for lights and wipers on the truck. It took a few minutes to figure it out. A rear view camera would be the single best improvement you could make to your rental trucks. Side mirrors are good but no vision directly to the rear.
Nothing its running smooth
very nice facility. Staff was super friendly and helpful.
About the Insurance Claim keep the Customer informed about the outcome of the involvement of the incident and how that the handling of the matter in regards to the meticulous details surrounding the perciseness concerning my future insurance record. Was the fact that the equality of the claimant wrongfully positioned his vehicle in an unauthorized spot and prohibition of public parking which disabled the exiting and entering of any serving customer from leaving and entering of said business. The knowingly vehicle owner foreknowledge of this interference sure be taken in consideration of the violation that occurred which caused this matter to be a " matter of fact" , actually if the vehicle was not put in harms way this whole matter could of been prevented. It was a " your fault incident, circumstance, siuational matter", to be placed upon the one who's foreknowledge of opportunity to be considered. Truly U- Haul Customer. Ministervrb aka. Victoria Bibbs
No problems
This was my first time using U-Haul and it was wonderful. Everything went perfect, from my calls, to the online, to the in-person service. Thank you so very much!!!
All top notch experience. I highly recommend.
Nothing James is awesome he needs a raise... great job...multitasking at its finest
Every employee was very helpful and courteous each and every time I called or stopped in to ask a question. The first month of free storage with a truck rental was a nice bonus.
This was not my original location I received a voicemail directing me to go to this location instead of the location I chose to reserve my truck. Not a huge deal but added extra time and miles to my trip which was why I didn't reserve at this location in the first place.
I rented an auto transport at the Erie East Grandview location. The young associate who connected the auto transport did not properly lock the ball onto the transport hitch and while pushing my car into the transport the hitch popped out and the transport banged forward into my truck tailgate denting the tailgate and bending the bumper. I came into the store and replrted this to the manager who said I would be contacted by corporate but its been over 3 days now and no word from anyone concerning the damages to my truck. 8 different people witnessed this incident. I just want someone to contact me about it. I might add that the transport I rented did not seem as though it was in the best condition. It seemed to be ready to fall apart.
I will drive a little further and return to Pittsburgh Ave location instead. Place is well kept and person was nice, but not helpful. Did not attempt to help me back in the trailer, just stood off to the side in his phone and receipt only showed zero balance, not total paid. There was another women who just seemed to be hanging out at the location and went inside when we went to complete our transaction and was just in the way as she took a seat at the counter as employee was helping us, but we didn't even know it.
It was almost impossible to get on the phone with anyone, and I was given incorrect phone numbers many times. When I had concerns, they treated me like I was just some petty customer and were very rude at times. Several times, another location answered for them, and they were unable to help with anything, so I would just have to call again and hope that the other location didn't take my call. Overall, the experience was a headache. The boxes did arrive early, though, and the service where I moved was fine.
A little pricey but great service.
Young girl at counter was extremely busy and very pleasant. She had excellent customer service skills! Tara I believe her name was!?!
We waited over 45 minutes to get the keys therr was one guy working and he was working very very very hard the truck seats were covered in pop there was no washer fluid in the truckAnd your automated system did not work. So to see this truck was sanitized as a downright lie.
I am not usually one to complain because I know stuff happens but this was by the worst experience Ive had with moving. I chose to use Uhaul storage boxes over other companies due to reputation and I kept getting let down over and over. They arrived a day late at the old home, arrived late to pick up and left furniture pads at the old home after I already closed so the new residents were stuck with them for a couple days. Then when i needed them dropped off at the new location I couldnt get ahold of anyone and had to get them dropped over 3 different days due to uhauls problems. I know it doesnt seem bad but when I take off work and arrange for help on certain days it can really put a damper on things. Moving companies are supposed to relieve stress and it added tons of it. Im disappointed that noone at uhaul thought to contact me to compensate for such inconvenience which was solely on their end. Would highly recommend using another other company! I will never contact uhaul for any of my future needs.
I have nothing but positive views on this location. Everyone was friendly and helped out when needed. It was easy to sign up for a storage unit and to also closed (with no questions asked). The facility was extremely clean. They provide carts (on location) to help you unload/load your stuff from your vehicle to the unit. I would highly recommend this place.
The truck was not ready for us when we got there at 8pm. The photo said it would be right in front by the doors it was not. We had to go around the parking lot to find it on the other side of the lot. The truck had trash in it from a previous user, water bottles and wrappers behind the seats. I also believe the truck was not well cleaned out because my allergies were terrible once inside the truck like someone had transported animals.
My drop off time was after hours on a Sunday, so I just dropped it off in the morning before they opened and got charged for a whole nother day.
U-Haul Erie seems to be a very well maintained and fresh unit with professional staff.
Clean, secure and convenient with courteous and professional staff.
My only concern was that the insurance package options were not appropriately explained to me. I was told that the "Safemove" and "safetow" protection insurance packages covered "Accidents and damages to the vehicles except for damage to the roof of the moving truck from overhead objects." I was unaware that third-party liability insurance was not included.
The staff and facility was wonderful. We used the storage unit to store our son’s personal items that he needs while attending college in the Erie area. We will be renting a unit next summer for the same reason. A big thanks to everyone for all the help with the unit during these crazy times.
Totally positive service and execution
The young women who checked me in at the storage facility did a fantastic job. I was not sure of what to do and she went above and beyond to help me. She also assisted me the next day when I dropped off my trailer. She was friendly courteous, and professional. I am sorry I did not catch her name but I think she was a manager and worked Saturday and Sunday.
Best rental experience ever Greg at the counter was great ,spoke to Jaimie I believe will swapping propane tanks all great will use again
Back in March when they quickly closed up the colleges they were so accommodating to the students. As a parent that means a lot and I thank you!
Great customer service...thank you for an easy and cost effective experience!
Thank you
Very old truck - 141000 plus miles. Not suitable for someone who doesn't drive bigger vehicles
Calvin is an awesome guy! He was super friendly and helpful. Give that man a raise!
Keep up the good work thanks.
The only problem that we had is that there is only one employee who is able to deliver and pick up the U-Boxes. They were delivered on time on both occasions that we needed them but they were not picked up on time either time due to the driver having a personal emergency and also being backed up from other orders. To improve this service there should be multiple drivers, or at least a back-up, for these situations. We were also not told we had to call to confirm when the boxes were empty which caused a further delay. Also, 3 boxes was not enough for a small house as recommended. 4 would have been better as we had many items that we could not fit.
Definitely the best in my eyes. The storage room was much better than I expected. Loved the loading and unloading docks was inside and very spacious
Awesome business and company
Very personable staff
The staff at the local store is wonderful. Your customer service representative, Joe is rude and added on a box instead of taking the 2 that were not used off of my bill. That is unauthorized use of my credit card and I am very dissatisfied with the interactions between him and myself. I was informed that he is known this and I'm a single mother of 4 who had to handle this entire move solo. Extremely disappointed with the lack of customer skills and would like to know when the money is being returned to my account
I only want this location from now on
When the clerk hooked up the trailer hitch to the vehicle he tightened it to the ball with a chain in between. While driving down the road the trailer came detached from vehicle. They need to make sure it is hooked up properly, it was a very scary situation!
Smooth experience
Professional, friendly, and courteous staff!!
This is the first time I've used a storage facility and I couldn't ask for a better experience. The staff was helpful, the unit was fairly priced and the discounts were great, and everything I needed for my storage and move were available right in the store!
Nothing. Everything went very smoothly. Staff was friendly and efficient. We had rented a storage facility for a few months for our college daughters. Facility was ultra clean, well lit and secure. I will not hesitate to use Uhaul services again. Thank you
They forgot to tell me to grab a dolly, so we had to go back and get one.
Let your customers know when you are not coming. We waited all day to hear from you and called several times . Only after calling did we know what had happened.
Well organized, clean and professional. (Although, the nice attendant wasn't wearing a mask either)
Just keep doing what U R doing! Keep up with keeping enough staff! People don't seem to like to wait! I never had a problem.
FIRST LEG OF THE MOVE, Pennsylvania The people I spoke to on the phone did their best and we're kind and as helpful as possible. I was told I would receive a call about 30 mins before the boxes arrived at my storage facility in PA. There was no phone call—I finally called them because I was getting worried and was told the boxes had already been delivered. Ugh. Despite repeated instructions, the boxes were placed at a residence by my storage facility. When I called to let them know the boxes were in someone else's driveway, they told me they could not come back out until the following day to move them to the proper location. I can only imagine how shocked that homeowner was when they got home from work to find 3 huge boxes in their driveway! The driver didn't call the next day either. So when she showed up where the boxes were incorrectly placed, the kind homeowner showed her where to put them at the address next door. I was able to thank him profusely and he was very nice about the whole ordeal. The service from the driver on that end was awful!! She also picked the boxes up a day early. So they were received a day late and picked up a day early. Thank goodness the people actually at the call center were as nice and helpful as they could be. All the trouble with this could have been avoided if the driver just made the appropriate phone calls. SECOND (LAST) LEG OF THE MOVE, Florida On the flip side, the service and driver on the Ft.Myers/Naples end was awesome! The driver, Kristen, was super on time, called with both drop off and pick up, and was friendly and helpful. She was THE BEST!!
Really great experience - all thru my mobile phone. Very cool!
Was in and out and able to keep distance
Excellent customer service! Very polite and efficient! Great to be able to return after hours via mobile return service! Highly recommended
Great staff, always there to help and kept the place immaculate! I did notice though that the cost of my size unit went down by about $15 dollars a month. I would have liked my rate to be adjusted as well, but otherwise this was a great location.
The trailer lights did not work. Luckily,a similar one was returned during the time we were trying to correct the situation and made available for us. This resulted in a major delay. The woman who helped us was very good.
I dealt with 2 different guys and both were super helpful and made things smooth and simple! Ryan and Josh (?? I think). I dealt with the other 2 locations in Erie and had garbage customer service with both, but the staff at E Grandview was awesome to work with
They told us they didn’t have the size that we reserved. When we questioned them they suddenly “found” the size we reserved.
Calvin was so helpful during this process of getting a storage unit. He answered all of my questions with a smile. I would highly recommend this storage facility.
Ive filled out the survey three times now witb errors each time it is submitted. Im not sending it again. The facility is extraordinarily clean and well maintained. Security is second to none. Very easy process. I would recommend to everyone
This is a really nice location, the staff were helpful (for instance, coming around to let us know the office was about to close), the carts were a god-send, and everything is very clean.
Thanks for everything guys❤️❤️❤️ God Bless Y'all🙏🙏 Stay Safe
Everything was well beyond what I expected of a storage unit. Prices were very reasonable. I recommend this place to anyone. Thanks.
The online system assigned me a non-existent room that was not on the map. When I went to in-person service, they were very courteous, efficient, and helpful and resolved the problem. The online system needs to be corrected to solve this problem. Otherwise, I had no problems and was very satisfied in the end.
No card is actually needed to enter or exit the storage facility, anyone can go in, so not sure how secure the storage is from vandals or thieves. No security personnel in the facility could be potential place for an assault, i would not feel safe going in alone.
Great facility. Very clean and easy to move into. The carts that are provided are a huge help.
This was my first experience renting a U-Haul storage unit on 5.7.2020 and it went very smoothly. The associate Jessica G. was extremely helpful and made the process stress free. The unit that I purchased was very spacious for my needs and clean. I will certainly utilize this U-haul location in the future.
Had rented truck years ago from Sterretania rd. Talked to many UHaul people on phone from March they May. No one said Uhaul on Sterrtanisa is closed. Called Uhaul at least 7 times. Talked to 7 different people. All calls were passed off to another Uhaul person. Bad experience
The staff was awesome. Tiarra was very friendly and explained everything very clearly. The units were extremely clean!!! I was very impressed!!!
Considering the circumstances and last minute notice that the students at MH had to move out Wednesday and not Friday. They were so helpful and understanding 🥰 I thank them!
I rented a moving truck and a storage unit for the first time, and the process was quick and easy. The employees I spoke with on the phone and at the U-Haul center were professional and helpful. Very happy with my experience here!
Great service Great service
Everyone was super helpful. The units are keep clean along with the public areas around all the units. The security is amazing. I would highly recommend this to anyone.
Uhaul got stuck. Called service number 4 times and the system just kept disconnecting. No one came, I pad 110 and got harasses to return truck 1 hr earlier than I arranged even after being towed.
The facility was very clean and well lit and easy to get around in. I especially like that I could drive my vehicle into a inside area to load and unload out of the elements.
The facility is clean. The staff is very friendly and knowledgeable.It was a great overall experience.
Everyone was so nice and helpful
Everyone was so nice and helpful
Everyone was so nice and very helpful.
Great place for storage
I had a last minute emergency move reserving a truck and unit was easily accomplished and a huge weight taken away off of my shoulder, and at pickup employees were quick and pleasant
Very nice facility
Very nice and helpful .
This was so easy to rent a storage unit and after my not so great experience earlier in the day that made my day. So delightful.
Excellent place and staff
Jessica is so helpful and a great asset to your organization! She made all of my recent transactions easy and went out of her way to make sure I was all taken care of! 5 stars!!!
Very nice place
Very comfortable on those hot days!
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Wonderful customer service!
I reserved everything but on the day we came they didn’t have our unit, we had to get a different one which was more costly. I will say they did honor my first months rent free which was nice.
It was very convenient The garage door made it very easy to load and unload the truck plus being inside helped a lot. I would Definitely recommend it to another individual
Professional and pleasant. Staff seemed knowledgeable and helpful and the hitch was installed without issue.
Nice friendly service
Second time we had to travel well out if our way for a pick up. We were told wrong pricing about the total cost. We had to decline the rentAl of the auto transport as well as the insurance.
Staff was great and easy to work with. The staff member that helped me, Jesse I think his name was, did a fantastic job.
Ryan and his crew are great
Staff is great! Very friendly and knowledgeable!
Great working with Matt to show me how to use the new space.
Thank you so much. You people helped us so much. .thanks again. Would definitely use this facility again....
Ryan, the manager was Quick and very helpful
I'm giving my review of the U-Haul office and Pittsburgh Avenue in Erie Pennsylvania not the one on East Grandview.
This facility worked with me in a unique situation to ensure I was able to unload my U-Boxes at my convenience. They were easy to work with and super helpful!
Thanks to all !!
