Fix the transmission it doesn't shift right
Tyler B.Customer Reviews for U-Haul Moving & Storage of Erie
Testimonials From Recent Customers
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Gary K.The pick up and drop of processes were a breeze. The staff was friendly and explained everything in great detail before I got started..
Daniel W.Inspect the vehicle before someone picks it up.
Albert B.Bill and Matt are hardworking, friendly, and very informative. I appreciate their professional attitude.
Leonard D.Total waste of time and money from start to finish
Richard G.William and Matt are doing a great job
Leonard D.Carl, Katelyn, Bobbi, Will and the other team members were very accommodating, compassionate and nice. Our move wasn't the greatest due to no control of our own but these folks helped make it more easier to deal with.
Veronica F.The day before, I received a call that I had to switch locations - okay, fine. Get there to pick it up and the employee tells me the drop off location I selected doesn't exist - even though it's on my reservation. He marks it unknown, so then I get another phone call asking where I'm dropping this off. The alignment in the vehicle was so bad that I had to turn the wheel about 15-30° to keep the truck on the road and the front right tire kept pulling. When I dropped it off, the attendant didn't seem too concerned with it. I've used Uhaul many times in my life but the last few have been absolutely poor experiences and I won't be using you again if I don't have to.
ELIZABETH Z.I didn't rent a truck
CORNELIUS D.Bill was great! He helped with both the truck rental and the two storage units. He's an asset for U-haul!
Janet A.Service was very good, but we had some damage. We purchased the insurance and are documenting the damage and starting a claim.
Patrick M.I returned The truck as the employees were getting ready to leave so they instructed me to just put key in overnight box which i did but then I got Charges $20 for after hours return which I do Not feel is fair!
Robin A.The women of uhaul grandview are very polite and well polished at there job there..Thanks ladies for all you do😁
KEVIN E.Bill was very helpful great asset to the Company
Cheryl A.The gentleman working (Bill or William) was very helpful. I've rented a truck 2 weeks in a row and I really enjoyed interacting with him both times.
Kyle G.Bill was very helpful and I would rate HIM as an excellent ambassador for the company! No, I'm not related! I would definitely recommend him as your U-Haul representative!
Daniel M.Moving is stressful and Bill made it even more stressful. I needed more boxes on the day of my move- asked Bill and another girl to put the boxes I purchased on the truck...well, they didn't and did nothing to make it right. I had to call Bill to request a refund. He acted like he was doing me a favor by attempting to refund me ( he said he didn't know how but he'd have to "break a few rules to help you out." I told him that since it was his mistake that I didn't receive the boxes he wasn't really helping me out just refunding me for a purchase that I never received. He talks way too much and when a person is moving they don't really want to have to listen to a lot of talk- I was polite but felt stressed even before I didn't receive my boxes!
Laurie M.Quick and painless.
Alan E.Excellent customer service from William Thompson
Justin N.Bill was very helpful.
Thomas S.Very nice company
edizo K.Vehicle was near death trap. Couldn't even go near speed limit the front end felt like it was going to disintegrate. Shook violently. And wipers wouldn't even clear the rain off windshield. Unsafe vehicle.
Harry K.I live in an area where an aluminum stock trailer would rent constantly, for hauling horses from the nearby track to people who want to show at horse and farm shows. Many people could and would use this service .
Roseanne A.Very helpful and friendly people
Darlene P.This was a very pleasant experience can't see any area for improvement
kEN W.Great experience all round!
THOMAS C.William and the lady working with him were awesome.. great customer service 👏🏻👏🏻
krishnaprasad G.1 thumb
Sergio D. | Premières impressionsI called about paying my bill but the associate was having an issue putting extra money on my Account using my bank card. There was no mention of any issue or problems Today I stopped non to pay in cash & I was informed I would need to purchase another lock . I was then informed that a warrant had been served on my storage space. I was NEVER notified Until now? Apparently it happened awhile ago and the counter people could not find a copy of theldd.
Christina S. | Premières impressionsDonot that anyone into the persons storage unit and they lied this was the worst uhaul storage place. And mgt and team lie after lie.d all of my thing were destroyed. The worst place Iui had ever kepted my belongings. Do not go there.
DONNA S.Victoria was very kind & professional, she definitely is a great employee!
Bryan B.Vehicle was in good shape. Friendly staff.
Brian K.I appreciate the customer service and willingness to work with me when everything else seemed to be working against me. I will always use this location or recommend this location.
NATASHA J.The young lady named Terri was very nice and very helpful! 5 🌟
Alfredo R.Tiarra has excellent customer service skills and did an awesome at pickup and return.
RICHARD G.friendly owner helped us out and was knowledgeable about truck
GREGORY A.The car radio needs to have good speakers. The one I had was sounding bad.
OLIVIER U.Not much
THOMAS M.Your reps were the best!!
PAULA P.Tiara Moore-stewart was very friendly and very helpful!
Mya M.The employees were excellent. Extremely helpful too.
janet g. | Expérience généraleThe young lady working the counter had EXCEPTIONAL customer service. This experience was quick and easy with an abundance of professionalism and friendliness â€" 10/10
KYLE M.This was a much smoother experience. We pulled in and dropped it off to a woman who came right up to greet us. The drop off was perfect!
James W.The gas meter map…it's not accurate. I spent more to fill it up.
Lyudmila B.Not anything at all I can think of. Service are satisfying every time I use it.
MAMIE M.Always helpful, polite,courteous.
Nina L. | Premières impressionsRien
William S.The staff and service are awesome!
craig a. | Expérience généraleVery efficient operation. The only problem was that someone else's pods were delivered to our destination address, but the error was corrected quickly and we had our pods within the hour.
peggy H.East GRANDVIEW service are very Excellent. I had no problems with them.
Mamie M.Great customer experience on a holiday
randy B.There was good customer service each and every time I would go there
CATHERINE B.Downloaded and created account on uhaul mobile app, went to return my truck and couldn't return it. Said I had jo equipment checked out to me. Tries order number nothing.
Matthew K.Young lady very helpful and very nice showed me how it all works n toured me thank you very much
CARMELA R. | Premières impressionsExcellent service à la clientèle.
Steven D.Vehicle had a lot of damage prior to my rental. Nothing was documented. When I asked about the prior damage, I was told to just take pictures of the damage. Exterior of the vehicle was absolutely filthy!
NEIL P.Pick up was great and super smooth. Drop off was quick, but girl that helped me at drop off seemed like I was inconveniencing her. I'm not a regular trailer user and she seemed bitter that I was struggling to back the trailer into a parking spot. She seemed upset that she had to deal with me. Otherwise, decent experience with rental.
SEAN W.Wonderful job
CODY M. | Premières impressionsABS light was on and the truck had zero gas in it upon pickup. I clearly noticed the brakes were not working properly which was scary. I should be able to pickup a truck and not immediately need to run to the gas station to fill it up. Not to mention, my pickup location moved the day before, to a location that was an extra 15 minutes away.
Kyle P.Everything was excellent and so easy.
Robert K.Great experience and friendly helpful staff
JOHN R.Everything was great!
Natalie N.Canceled storage unit was not able to move in because someone took the locker that we purchased or rented. I want all purchases taken of the schools credit card. I will not be coming back.
Mercyhurst P. | Premières impressionsNo windshield washer fluid in vehicle. Out of alignment and pulled to the right pretty drastically. Door to back of van wasn't fully closed and there was water all over the back of the van at pickup. Disappointed in my experience since this wasn't the location I selected originally. My reservation was moved due to the vehicle needing maintenance. I got bumped to another location and the vehicle I was given needed serviced/maintenance. Bad experience from before I even picked vehicle up.
ANTHONY D.i ordered a 2nd pod. I got mixed answers when i called to see how much stuff you can pack in.i'm glad i got 2,no way one was enough. they run small. Tall and not wide. the video was miss leading, its not that easy ,not everyone has that stuff you shown in your video.when in doubt order 2 pods. Jessicas office in billings, MT. were great,very nice understanding,good service.
KIMBERLY L.I would like to know who stuff was inside my storage unit that's it was paying for. Nobody had a key except for me
daytwaun m. | Expérience généraleI highly recommend this facility. The temperature controlled units are very nice.
Michele g. | Expérience généraleThe person I dealt with was friendly, courteous, and was very helpful. The entire process only took a few minutes. I would highly recommend this facility to others.
Gerard D. | Premières impressionsVery well done and professional
Jerome F. | Online Move InExcellent service and friendly staff opening and closing was super easy
Ishmael T. | Expérience généraleLate fees should be discussed up front at signing
Robin T. | Expérience généraleA little pricy but good all in all
Susan M. | Premières impressionsThey are so helpful and do there best to find what you need! Go above and beyond, Thankyou!
michelle t. | Premières impressionsHad a communication problem but they took care of me, I was satisfied.
Shirley m. | Premières impressionsGreat place for short term storage!
Colleen T. | Expérience généraleThank you! Great staff and very clean .
Ollie L. | Expérience généraleThe staff in Erie were very friendly and helpful. The storage facility was very clean and well lit.
Christina F. | Expérience généraleOutstanding storage experience.
David A. | Expérience généraleWas a relatively short term rental, and all went very well. Would recommend to anyone I know and would also rent here again.
Ernest M. | Expérience généraleCocky attitude from GM rates for rental jacked up because nothing provided for hooking up to tow vehicle unless purchased. Excuse was "50 % not returned " paid more for ball slide than rental, light connection on trailers not compatible with yourtow attachment installed by uhaul
Daniel V. | Expérience généraleGood staff and great space! Only concern was the amount of trash left behind by others inside the pull in.
Tica N. | Expérience généraleExcellent clean facility, environment controlled. Moving carts are available. Very good unloading/loading zones.
LORIN B. | Expérience généraleThe day staff was fantastic. Repeated after having an expectation set of being able to access my unit, I was not. The worst part was having many, many phone calls and multiple messages go completely unanswered and unturned. A spit in the face as a customer. I have closed my unit and moved my stuff elsewhere.
Justin C. | Expérience généraleLonger dollies/carts would be helpful as some items ( couch, long dresser etc) are longer than what fits on the cart and using 2 carts does not steer well.
JOE Z. | Premières impressionsStaff was rude and they didn’t care about customer service
SCOTT M. | Expérience généraleOnly thing I feel is not good is the pillar space inside the unit we received..it takes up some much needed space for us.
KEVIN E. | Premières impressionsTwice now I have received outrageous bills after my rental with a promissory note filled out on my name. No phone call, no email or no correspondence whatsoever to resolve matters just an email with hundreds of dollars of promissory notes??? Shady business U-Haul!!!
SCOTT M. | Premières impressionsFront desk guy was very friendly and quick.
David A. | Premières impressionsWas not happy with decision making with staff.
William D. | Premières impressionsthey were the best > NOT!!!
Daniel G. | Premières impressionsEverything is great expect the fact that no employees are EVER wearing masks when you walk in. That’s the only reason it’s not five stars.
Eric K. | Expérience généraleI really appreciate the drive in bay for unloading. in our weather, it's a real help. other storage it's all outdoor back up to a loading dock. So glad you provide flat trucks.
Donna W. | Premières impressionsWhile the storage facility was everything it needed to be, an employee gave me incorrect information regarding billing and the manager of the location was less than helpful. It wasn't until I contacted Ean in upper management that I settled it. I wouldn't recommend this location due to the lack of training regarding policy for their employees.
Michelle A. | Expérience généraleThe gal at the desk was very knowledgeable and helpful.
amy p. | Premières impressionsVery nice facility, but I miss KMart
Robert L. | Online Move InTheir facility was so clean all the time. Never had issues with a messy bathroom and it was alway stocked well. I would definitely use U-HAUL storage again and again.
Megan L. | Expérience généraleI've been very impressed with the cleanliness, the security, and the ease of moving my belongings into this U-Haul facility. The setup is great and easy to use. Merci.
Dennis K. | Online Move InEverything about my storage experience was great. Excellent facility!
Sheryl M. | Expérience généraleThe gal that helped me get my storage unit set up was very nice. She made the experience very easy.
Kyle C. | Premières impressionsI'm not sure if anyone else even works at this uhaul facility because Tiarra was the only employee I ever saw and she is FANTASTIC. I was in my storage unit and saw a cockroach when I brought it to the facilities attention Tiarra was the only one concerned. It took a call to customer care and multiple calls to Tiarra to get anyone to call me back on the matter. The lack of concern from the General Manager, Ryan, was terrible there was no concern. I felt like I was bothering him when there were cockroaches in my unit. The only reason I rated this review poor was because of the general manager, if I could just review about Tiarra I would because she is fantastic and really knows how to handle guest issues.
rachel c. | Expérience généraleThe staff was very helpful. They made the process easy. I appreciate that everyone was friendly as well. If I ever need to store anything again, I will definitely be using this particular facility. Merci.
natalie a. | Expérience généraleThanks for all your help I’m sure will be doing more business together
Robert B. | Premières impressionsNo problems
alfred s. | Expérience généraleAll top notch experience. I highly recommend.
Mary J. | Expérience généraleEvery employee was very helpful and courteous each and every time I called or stopped in to ask a question. The first month of free storage with a truck rental was a nice bonus.
Thomas F. | Online Move InA little pricey but great service.
Shatell M. | Expérience généraleYoung girl at counter was extremely busy and very pleasant. She had excellent customer service skills! Tara I believe her name was!?!
Aimee S. | Expérience généraleI have nothing but positive views on this location. Everyone was friendly and helped out when needed. It was easy to sign up for a storage unit and to also closed (with no questions asked). The facility was extremely clean. They provide carts (on location) to help you unload/load your stuff from your vehicle to the unit. I would highly recommend this place.
Amanda B. | Expérience généraleClean, secure and convenient with courteous and professional staff.
Pontus K. | Premières impressionsThe staff and facility was wonderful. We used the storage unit to store our son's personal items that he needs while attending college in the Erie area. We will be renting a unit next summer for the same reason. A big thanks to everyone for all the help with the unit during these crazy times.
wendy k. | Expérience généraleThe young women who checked me in at the storage facility did a fantastic job. I was not sure of what to do and she went above and beyond to help me. She also assisted me the next day when I dropped off my trailer. She was friendly courteous, and professional. I am sorry I did not catch her name but I think she was a manager and worked Saturday and Sunday.
Kimberly H. | Online Move InBack in March when they quickly closed up the colleges they were so accommodating to the students. As a parent that means a lot and I thank you!
Patti F. | Expérience généraleDefinitely the best in my eyes. The storage room was much better than I expected. Loved the loading and unloading docks was inside and very spacious
CHRISTOPHER S. | Premières impressionsThis is the first time I've used a storage facility and I couldn't ask for a better experience. The staff was helpful, the unit was fairly priced and the discounts were great, and everything I needed for my storage and move were available right in the store!
Alex K. | Expérience généraleGreat staff, always there to help and kept the place immaculate! I did notice though that the cost of my size unit went down by about $15 dollars a month. I would have liked my rate to be adjusted as well, but otherwise this was a great location.
Ronald D. | Expérience généraleI dealt with 2 different guys and both were super helpful and made things smooth and simple! Ryan and Josh (?? I think). I dealt with the other 2 locations in Erie and had garbage customer service with both, but the staff at E Grandview was awesome to work with
Leah R. | Premières impressionsThey told us they didn't have the size that we reserved. When we questioned them they suddenly "found" the size we reserved.
Scott C. | Premières impressionsCalvin was so helpful during this process of getting a storage unit. He answered all of my questions with a smile. I would highly recommend this storage facility.
rachel c. | Premières impressionsIve filled out the survey three times now witb errors each time it is submitted. Im not sending it again. The facility is extraordinarily clean and well maintained. Security is second to none. Very easy process. I would recommend to everyone
Patrick M. | Premières impressionsThis is a really nice location, the staff were helpful (for instance, coming around to let us know the office was about to close), the carts were a god-send, and everything is very clean.
Laura A. | Premières impressionsThanks for everything guys❤️❤️❤️ God Bless Y'all🙏🙏 Stay Safe
Karen C. | Expérience généraleEverything was well beyond what I expected of a storage unit. Prices were very reasonable. I recommend this place to anyone. Merci.
lynn b. | Expérience généraleThe online system assigned me a non-existent room that was not on the map. When I went to in-person service, they were very courteous, efficient, and helpful and resolved the problem. The online system needs to be corrected to solve this problem. Otherwise, I had no problems and was very satisfied in the end.
Jane D. | Online Move InNo card is actually needed to enter or exit the storage facility, anyone can go in, so not sure how secure the storage is from vandals or thieves. No security personnel in the facility could be potential place for an assault, i would not feel safe going in alone.
Donald G. | Premières impressionsGreat facility. Very clean and easy to move into. The carts that are provided are a huge help.
Howard N. | Premières impressionsThis was my first experience renting a U-Haul storage unit on 5.7.2020 and it went very smoothly. The associate Jessica G. was extremely helpful and made the process stress free. The unit that I purchased was very spacious for my needs and clean. I will certainly utilize this U-haul location in the future.
Rodgers W. | Premières impressionsHad rented truck years ago from Sterretania rd. Talked to many UHaul people on phone from March they May. No one said Uhaul on Sterrtanisa is closed. Called Uhaul at least 7 times. Talked to 7 different people. All calls were passed off to another Uhaul person. Bad experience
Francin b. | Premières impressionsThe staff was awesome. Tiarra was very friendly and explained everything very clearly. The units were extremely clean!!! I was very impressed!!!
Natalie N. | Premières impressionsConsidering the circumstances and last minute notice that the students at MH had to move out Wednesday and not Friday. They were so helpful and understanding 殺 I thank them!
Patti F. | Premières impressionsI rented a moving truck and a storage unit for the first time, and the process was quick and easy. The employees I spoke with on the phone and at the U-Haul center were professional and helpful. Very happy with my experience here!
Jennifer L. | Premières impressionsGreat service Great service
thomas m. | Premières impressionsEveryone was super helpful. The units are keep clean along with the public areas around all the units. The security is amazing. I would highly recommend this to anyone.
Amanda B. | Premières impressionsUhaul got stuck. Called service number 4 times and the system just kept disconnecting. No one came, I pad 110 and got harasses to return truck 1 hr earlier than I arranged even after being towed.
Siarra C. | Premières impressionsThe facility was very clean and well lit and easy to get around in. I especially like that I could drive my vehicle into a inside area to load and unload out of the elements.
Aleta C. | Expérience généraleThe facility is clean. The staff is very friendly and knowledgeable.It was a great overall experience.
Jessica G. | Premières impressionsEveryone was so nice and helpful
Aleta C. | Premières impressionsEveryone was so nice and helpful
Aleta C. | Expérience généraleEveryone was so nice and very helpful.
Aleta C. | Premières impressionsGreat place for storage
Maulana T. | Expérience généraleI had a last minute emergency move reserving a truck and unit was easily accomplished and a huge weight taken away off of my shoulder, and at pickup employees were quick and pleasant
Andrew J V. | Premières impressionsVery nice facility
Jonathan G. | Expérience généraleVery nice and helpful .
Patrick S. | Premières impressionsThis was so easy to rent a storage unit and after my not so great experience earlier in the day that made my day. So delightful.
Marie A. | Premières impressionsExcellent place and staff
Sharon M. | Expérience généraleJessica is so helpful and a great asset to your organization! She made all of my recent transactions easy and went out of her way to make sure I was all taken care of! 5 stars!!!
Karen C. | Expérience généraleVery nice place
Jason H. | Expérience généraleVery comfortable on those hot days!
David S. | Expérience généralesubmit
Barrie R. | Expérience généraleWonderful customer service!
Rose N. | Expérience généraleI reserved everything but on the day we came they didn't have our unit, we had to get a different one which was more costly. I will say they did honor my first months rent free which was nice.
Mary T. | Premières impressionsIt was very convenient The garage door made it very easy to load and unload the truck plus being inside helped a lot. I would Definitely recommend it to another individual
Jon H. | Expérience généraleIls ont été professionnels et agréables. Staff seemed knowledgeable and helpful and the hitch was installed without issue.
Patrice M. | Expérience généraleNice friendly service
Matthew C. | Premières impressionsSecond time we had to travel well out if our way for a pick up. We were told wrong pricing about the total cost. We had to decline the rentAl of the auto transport as well as the insurance.
andy r. | Premières impressionsStaff was great and easy to work with. The staff member that helped me, Jesse I think his name was, did a fantastic job.
Will O. | Expérience généraleRyan and his crew are great
SHARON M. | Premières impressionsStaff is great! Very friendly and knowledgeable!
Ronald D. | Premières impressionsGreat working with Matt to show me how to use the new space.
David S. | Premières impressionsThank you so much. You people helped us so much. .thanks again. Would definitely use this facility again....
Cheryl W. | Expérience généraleRyan, the manager was Quick and very helpful
Sharon M. | Premières impressionsI'm giving my review of the U-Haul office and Pittsburgh Avenue in Erie Pennsylvania not the one on East Grandview.
DEBORAH D. | Expérience généraleThis facility worked with me in a unique situation to ensure I was able to unload my U-Boxes at my convenience. They were easy to work with and super helpful!
Lauren Z. | Expérience généraleThanks to all !!
Connor C. | Expérience générale