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Christopher B.Customer Reviews for U-Haul Moving & Storage of Erie
Testimonials From Recent Customers
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Best U-Haul experience that I've had so far. This location was able to accommodate my need in a short period of time. Kaitlyn provided A+ customer service. Highly recommend. DW
Donald W.Very clean. Friendly, helpful staff.
Donna P. | Expérience généraleEveryone has a great attitude and very helpful
Leonard D.Have trailer light adapters attached to trailers so customers don't have to purchase one.
david S.I never used Uhaul before ... I was so impressed with the operation and the Employees
Carla E. | Expérience généraleWas not advised on enough containers and had to incur more costs for one and then the next day another. The moving help was awful for loading and and most of my furniture arrived damaged!
Marci B.Rear tire had to be filled 3 times with air. Seems they were aware of this problem
MICHAEL D.Thank you for everything! When our truck was delayed Uhaul made everything okay! We'll be back!
Carla F.You changed my pickup location so I went 30 miles over the limit and was charged that's absolute garbage
Zachary L.The personnel were friendly, courteous, and knowledgeable. Do not change anything!! Easiest and most pleasurable experience I've had with U-Haul.
Patrick N.I ASKED FOR HELP SEVERAL TIMES TO FIND MY STORAGE UNIT NO STAFF MEMBER WOULD HELP ME , IT WAS DA WORST EXSPIRIENCE IV EVER ENCOUNTERED, TERRIBLE CUSTOMER SERVICE 😢
tatora c. | Premières impressionsIncorrect information was provided to me as I was told that I can change my drop off location but later I found that this was not the case?
JANAK C.It was all do good, I can't think of anything.
catherine D.excellent service
John D.The access hours should be switched to 10:30 for those that get behind on their moving in the evening.
KYLE M. | Expérience généraleThe truck was very loud. It seems to need a new muffler.
CHARLES H.The new manager is great. I've had troubles in the past at this location with the old crew, 3-4 years ago. The new manager is fast professional and does great. I will not hesitate to come back when I need anything.
brandon M.s/o
Edwin G.Excellent staff and very customer friendly. Top notch!
Matthew S. | Expérience généraleThis was the most disorganized organization and system I have ever experienced. Other than the pickup driver from Erie and I believe her name was Tonya at the Jacksonville facility, not a single uhaul employee understood what the heck they were talking about. The employees continually provided me with incorrect information or just never returned my calls or the emails I had sent. Yes, eventually my boxes did get to my residence but it took me hours and countless phone calls to get this done. I would not recommend this service to anyone. What I would recommend, any other company. Pay for it because you do get what you pay for in this instance. Fix your shipping system or just get rid of it. Educate your people. Your customer care/service were not friendly nor knowledgeable. I deeply regretted using your service.
Andrew N.Received a call from a uhaul associate who wanted to switch the pick up date from 6/19 to a later date which she assured me it wouldn't impact the delivery date of 7/2, this was again reiterated to my wife on the pick up day. My boxes didn't arrive until 7/6 which when I went back into my confirmation I could see that my delivery date was changed to the 6th without my knowledge. I'm not sure why they have a scheduling app online if they are just going to change everything to their liking. Although everyone was very nice and professional for delivery and pick-up the inability to deliver on time is a terrible draw back to this service. I for one will not be using it again.
Adam B.The U-Boxes were perfect! Bill had them set up in bay 5 where it could come right off the truck and in the boxes easily. The lady that delivered them was excellent! She definitely had her skills tested because our gate was just big enough for the fork lift to go though. She called when she arrived and made sure she put them exactly how we wanted it. This experience was awesome and made our move so much easier!
Austin R.There were fights outside the business, strange people constantly trying to steal my uhaul from me outside the business, and the general manager at this location was a real asshole as well... awful experience overall, first time that a uhaul location has ever disappointed me
Brent S.Bill and his team were amazing! They went above and beyond to help my mom with her move. They definitely seen us good bit in the last month and everything they did was perfect.
Austin R. | Expérience généraleVery simple process renting the uhaul and the staff was very helpful.
Laura C.They were very caring and went above and beyond what was expected of them. I was very thrilled they made sure we were comfortable with the trailer and truck. They made sure the tires were filled with appropriate air. I felt like we were in good hands! Awesome employees!
Diane C.Very courteous and friendly staff eased the renting process, even at the last minute. Extremely convenient hours as well.
Lashone F. | Premières impressionsNot really applicable because Bill and his staff were friendly helpful and professional.
carl A.Awesome experience and everyone was helpful and friendly.
CherylAnn L.Bill was fantastic to deal with! Keep this in mind at raise time!!
Tammi M.Salesman was arguing that the trailer we wanted was not back yet... THEY never marked it as return. We could've been on our way 20 minutes prior if they actually did there jobs. Salesman was very very rude and saying what we were hauling was not going to fit. He was very rude.
Henasee B.Maintain equipment in clean condition
STEPHEN J.We became the u haul friends first name basis made sure things were right excellent service
CARMELA R. | Expérience généraleStaff friendly, prices fair. Clean and safe
STACI H. | Premières impressionsAmazing customer service!!
Amy A.The manager, Bill Williams was awesome to work with. What a great team leader!
Trevor T.The manager bill thompson is the man!!
jeremy W.I worked with the manager, Bill (William), and he was extremely knowable, polite, efficient, and helpful. I was going to use another company until he told me about the high mileage option and that sold me. Uhaul also has reasonable prices on all the additional supplies for moving and that is VERY useful as well. The return app need some serious work. It didn't make much sense and thankfully Bill took care of that for us too.
eric C.Fix the transmission it doesn't shift right
Tyler B.none
Gary K.The pick up and drop of processes were a breeze. The staff was friendly and explained everything in great detail before I got started..
Daniel W.Inspect the vehicle before someone picks it up.
Albert B.Bill and Matt are hardworking, friendly, and very informative. I appreciate their professional attitude.
Leonard D.Total waste of time and money from start to finish
Richard G.William and Matt are doing a great job
Leonard D.Carl, Katelyn, Bobbi, Will and the other team members were very accommodating, compassionate and nice. Our move wasn't the greatest due to no control of our own but these folks helped make it more easier to deal with.
Veronica F.The day before, I received a call that I had to switch locations - okay, fine. Get there to pick it up and the employee tells me the drop off location I selected doesn't exist - even though it's on my reservation. He marks it unknown, so then I get another phone call asking where I'm dropping this off. The alignment in the vehicle was so bad that I had to turn the wheel about 15-30° to keep the truck on the road and the front right tire kept pulling. When I dropped it off, the attendant didn't seem too concerned with it. I've used Uhaul many times in my life but the last few have been absolutely poor experiences and I won't be using you again if I don't have to.
ELIZABETH Z.I didn't rent a truck
CORNELIUS D.Bill was great! He helped with both the truck rental and the two storage units. He's an asset for U-haul!
Janet A.Service was very good, but we had some damage. We purchased the insurance and are documenting the damage and starting a claim.
Patrick M.I returned The truck as the employees were getting ready to leave so they instructed me to just put key in overnight box which i did but then I got Charges $20 for after hours return which I do Not feel is fair!
Robin A.The women of uhaul grandview are very polite and well polished at there job there..Thanks ladies for all you do😁
KEVIN E.Bill was very helpful great asset to the Company
Cheryl A.The gentleman working (Bill or William) was very helpful. I've rented a truck 2 weeks in a row and I really enjoyed interacting with him both times.
Kyle G.Bill was very helpful and I would rate HIM as an excellent ambassador for the company! No, I'm not related! I would definitely recommend him as your U-Haul representative!
Daniel M.Moving is stressful and Bill made it even more stressful. I needed more boxes on the day of my move- asked Bill and another girl to put the boxes I purchased on the truck...well, they didn't and did nothing to make it right. I had to call Bill to request a refund. He acted like he was doing me a favor by attempting to refund me ( he said he didn't know how but he'd have to "break a few rules to help you out." I told him that since it was his mistake that I didn't receive the boxes he wasn't really helping me out just refunding me for a purchase that I never received. He talks way too much and when a person is moving they don't really want to have to listen to a lot of talk- I was polite but felt stressed even before I didn't receive my boxes!
Laurie M.Quick and painless.
Alan E.Excellent customer service from William Thompson
Justin N.Bill was very helpful.
Thomas S.Very nice company
edizo K.Vehicle was near death trap. Couldn't even go near speed limit the front end felt like it was going to disintegrate. Shook violently. And wipers wouldn't even clear the rain off windshield. Unsafe vehicle.
Harry K.I live in an area where an aluminum stock trailer would rent constantly, for hauling horses from the nearby track to people who want to show at horse and farm shows. Many people could and would use this service .
Roseanne A.1 thumb
Sergio D. | Premières impressionsI called about paying my bill but the associate was having an issue putting extra money on my Account using my bank card. There was no mention of any issue or problems Today I stopped non to pay in cash & I was informed I would need to purchase another lock . I was then informed that a warrant had been served on my storage space. I was NEVER notified Until now? Apparently it happened awhile ago and the counter people could not find a copy of theldd.
Christina S. | Premières impressionsThe employees were excellent. Extremely helpful too.
janet g. | Expérience généraleAlways helpful, polite,courteous.
Nina L. | Premières impressionsThe staff and service are awesome!
craig a. | Expérience généraleYoung lady very helpful and very nice showed me how it all works n toured me thank you very much
CARMELA R. | Premières impressionsWonderful job
CODY M. | Premières impressionsCanceled storage unit was not able to move in because someone took the locker that we purchased or rented. I want all purchases taken of the schools credit card. I will not be coming back.
Mercyhurst P. | Premières impressionsI would like to know who stuff was inside my storage unit that's it was paying for. Nobody had a key except for me
daytwaun m. | Expérience généraleI highly recommend this facility. The temperature controlled units are very nice.
Michele g. | Expérience généraleThe person I dealt with was friendly, courteous, and was very helpful. The entire process only took a few minutes. I would highly recommend this facility to others.
Gerard D. | Premières impressionsVery well done and professional
Jerome F. | Online Move InExcellent service and friendly staff opening and closing was super easy
Ishmael T. | Expérience généraleLate fees should be discussed up front at signing
Robin T. | Expérience généraleA little pricy but good all in all
Susan M. | Premières impressionsThey are so helpful and do there best to find what you need! Go above and beyond, Thankyou!
michelle t. | Premières impressionsHad a communication problem but they took care of me, I was satisfied.
Shirley m. | Premières impressionsGreat place for short term storage!
Colleen T. | Expérience généraleThank you! Great staff and very clean .
Ollie L. | Expérience généraleThe staff in Erie were very friendly and helpful. The storage facility was very clean and well lit.
Christina F. | Expérience généraleOutstanding storage experience.
David A. | Expérience généraleWas a relatively short term rental, and all went very well. Would recommend to anyone I know and would also rent here again.
Ernest M. | Expérience généraleCocky attitude from GM rates for rental jacked up because nothing provided for hooking up to tow vehicle unless purchased. Excuse was "50 % not returned " paid more for ball slide than rental, light connection on trailers not compatible with yourtow attachment installed by uhaul
Daniel V. | Expérience généraleGood staff and great space! Only concern was the amount of trash left behind by others inside the pull in.
Tica N. | Expérience généraleExcellent clean facility, environment controlled. Moving carts are available. Very good unloading/loading zones.
LORIN B. | Expérience généraleThe day staff was fantastic. Repeated after having an expectation set of being able to access my unit, I was not. The worst part was having many, many phone calls and multiple messages go completely unanswered and unturned. A spit in the face as a customer. I have closed my unit and moved my stuff elsewhere.
Justin C. | Expérience généraleLonger dollies/carts would be helpful as some items ( couch, long dresser etc) are longer than what fits on the cart and using 2 carts does not steer well.
JOE Z. | Premières impressionsStaff was rude and they didn’t care about customer service
SCOTT M. | Expérience généraleOnly thing I feel is not good is the pillar space inside the unit we received..it takes up some much needed space for us.
KEVIN E. | Premières impressionsTwice now I have received outrageous bills after my rental with a promissory note filled out on my name. No phone call, no email or no correspondence whatsoever to resolve matters just an email with hundreds of dollars of promissory notes??? Shady business U-Haul!!!
SCOTT M. | Premières impressionsFront desk guy was very friendly and quick.
David A. | Premières impressionsWas not happy with decision making with staff.
William D. | Premières impressionsthey were the best > NOT!!!
Daniel G. | Premières impressions