Customer Reviews for U-Haul Moving & Storage of Erie

Évaluation :

3

Salesman was arguing that the trailer we wanted was not back yet... THEY never marked it as return. We could've been on our way 20 minutes prior if they actually did there jobs. Salesman was very very rude and saying what we were hauling was not going to fit. He was very rude.

Évaluation :

4

Maintain equipment in clean condition

Évaluation :

5

We became the u haul friends first name basis made sure things were right excellent service

Évaluation :

5

Staff friendly, prices fair. Clean and safe

Évaluation :

5

Amazing customer service!!

Évaluation :

5

The manager, Bill Williams was awesome to work with. What a great team leader!

Évaluation :

5

The manager bill thompson is the man!!

Évaluation :

5

I worked with the manager, Bill (William), and he was extremely knowable, polite, efficient, and helpful. I was going to use another company until he told me about the high mileage option and that sold me. Uhaul also has reasonable prices on all the additional supplies for moving and that is VERY useful as well. The return app need some serious work. It didn't make much sense and thankfully Bill took care of that for us too.

Évaluation :

3

Fix the transmission it doesn't shift right

Évaluation :

5

none

Évaluation :

5

The pick up and drop of processes were a breeze. The staff was friendly and explained everything in great detail before I got started..

Évaluation :

2

Inspect the vehicle before someone picks it up.

Évaluation :

5

Bill and Matt are hardworking, friendly, and very informative. I appreciate their professional attitude.

Évaluation :

2

Total waste of time and money from start to finish

Évaluation :

5

William and Matt are doing a great job

Évaluation :

5

Carl, Katelyn, Bobbi, Will and the other team members were very accommodating, compassionate and nice. Our move wasn't the greatest due to no control of our own but these folks helped make it more easier to deal with.

Évaluation :

3

The day before, I received a call that I had to switch locations - okay, fine. Get there to pick it up and the employee tells me the drop off location I selected doesn't exist - even though it's on my reservation. He marks it unknown, so then I get another phone call asking where I'm dropping this off. The alignment in the vehicle was so bad that I had to turn the wheel about 15-30° to keep the truck on the road and the front right tire kept pulling. When I dropped it off, the attendant didn't seem too concerned with it. I've used Uhaul many times in my life but the last few have been absolutely poor experiences and I won't be using you again if I don't have to.

Évaluation :

1

I didn't rent a truck

Évaluation :

5

Bill was great! He helped with both the truck rental and the two storage units. He's an asset for U-haul!

Évaluation :

4

Service was very good, but we had some damage. We purchased the insurance and are documenting the damage and starting a claim.

Évaluation :

2

I returned The truck as the employees were getting ready to leave so they instructed me to just put key in overnight box which i did but then I got Charges $20 for after hours return which I do Not feel is fair!

Évaluation :

5

The women of uhaul grandview are very polite and well polished at there job there..Thanks ladies for all you do😁

Évaluation :

5

Bill was very helpful great asset to the Company

Évaluation :

5

The gentleman working (Bill or William) was very helpful. I've rented a truck 2 weeks in a row and I really enjoyed interacting with him both times.

Évaluation :

5

Bill was very helpful and I would rate HIM as an excellent ambassador for the company! No, I'm not related! I would definitely recommend him as your U-Haul representative!

Évaluation :

1

Moving is stressful and Bill made it even more stressful. I needed more boxes on the day of my move- asked Bill and another girl to put the boxes I purchased on the truck...well, they didn't and did nothing to make it right. I had to call Bill to request a refund. He acted like he was doing me a favor by attempting to refund me ( he said he didn't know how but he'd have to "break a few rules to help you out." I told him that since it was his mistake that I didn't receive the boxes he wasn't really helping me out just refunding me for a purchase that I never received. He talks way too much and when a person is moving they don't really want to have to listen to a lot of talk- I was polite but felt stressed even before I didn't receive my boxes!

Évaluation :

5

Quick and painless.

Évaluation :

5

Excellent customer service from William Thompson

Évaluation :

5

Bill was very helpful.

Évaluation :

4

Very nice company

Évaluation :

3

Vehicle was near death trap. Couldn't even go near speed limit the front end felt like it was going to disintegrate. Shook violently. And wipers wouldn't even clear the rain off windshield. Unsafe vehicle.

Évaluation :

5

I live in an area where an aluminum stock trailer would rent constantly, for hauling horses from the nearby track to people who want to show at horse and farm shows. Many people could and would use this service .

Évaluation :

5

Very helpful and friendly people

Évaluation :

5

This was a very pleasant experience can't see any area for improvement

Évaluation :

5

Great experience all round!

Évaluation :

5

William and the lady working with him were awesome.. great customer service 👏🏻👏🏻

Évaluation :

5

1 thumb

Évaluation :

2

I called about paying my bill but the associate was having an issue putting extra money on my Account using my bank card. There was no mention of any issue or problems Today I stopped non to pay in cash & I was informed I would need to purchase another lock . I was then informed that a warrant had been served on my storage space. I was NEVER notified Until now? Apparently it happened awhile ago and the counter people could not find a copy of theldd.

Évaluation :

1

Donot that anyone into the persons storage unit and they lied this was the worst uhaul storage place. And mgt and team lie after lie.d all of my thing were destroyed. The worst place Iui had ever kepted my belongings. Do not go there.

Évaluation :

4

Victoria was very kind & professional, she definitely is a great employee!

Évaluation :

5

Vehicle was in good shape. Friendly staff.

Évaluation :

5

I appreciate the customer service and willingness to work with me when everything else seemed to be working against me. I will always use this location or recommend this location.

Évaluation :

5

The young lady named Terri was very nice and very helpful! 5 🌟

Évaluation :

5

Tiarra has excellent customer service skills and did an awesome at pickup and return.

Évaluation :

3

friendly owner helped us out and was knowledgeable about truck

Évaluation :

5

The car radio needs to have good speakers. The one I had was sounding bad.

Évaluation :

4

Not much

Évaluation :

5

Your reps were the best!!

Évaluation :

5

Tiara Moore-stewart was very friendly and very helpful!

Évaluation :

5

The employees were excellent. Extremely helpful too.

Évaluation :

5

The young lady working the counter had EXCEPTIONAL customer service. This experience was quick and easy with an abundance of professionalism and friendliness â€" 10/10

Évaluation :

4

This was a much smoother experience. We pulled in and dropped it off to a woman who came right up to greet us. The drop off was perfect!

Évaluation :

4

The gas meter map…it's not accurate. I spent more to fill it up.

Évaluation :

5

Not anything at all I can think of. Service are satisfying every time I use it.

Évaluation :

5

Always helpful, polite,courteous.

Évaluation :

5

Rien

Évaluation :

5

The staff and service are awesome!

Évaluation :

5

Very efficient operation. The only problem was that someone else's pods were delivered to our destination address, but the error was corrected quickly and we had our pods within the hour.

Évaluation :

5

East GRANDVIEW service are very Excellent. I had no problems with them.

Évaluation :

5

Great customer experience on a holiday

Évaluation :

4

There was good customer service each and every time I would go there

Évaluation :

5

Downloaded and created account on uhaul mobile app, went to return my truck and couldn't return it. Said I had jo equipment checked out to me. Tries order number nothing.

Évaluation :

5

Young lady very helpful and very nice showed me how it all works n toured me thank you very much

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

Vehicle had a lot of damage prior to my rental. Nothing was documented. When I asked about the prior damage, I was told to just take pictures of the damage. Exterior of the vehicle was absolutely filthy!

Évaluation :

5

Wonderful job

Évaluation :

1

Canceled storage unit was not able to move in because someone took the locker that we purchased or rented. I want all purchases taken of the schools credit card. I will not be coming back.

Évaluation :

3

I would like to know who stuff was inside my storage unit that's it was paying for. Nobody had a key except for me

Évaluation :

5

I highly recommend this facility. The temperature controlled units are very nice.

Évaluation :

5

The person I dealt with was friendly, courteous, and was very helpful. The entire process only took a few minutes. I would highly recommend this facility to others.

Évaluation :

4

Very well done and professional

Évaluation :

5

Excellent service and friendly staff opening and closing was super easy

Évaluation :

5

Late fees should be discussed up front at signing

Évaluation :

5

A little pricy but good all in all

Évaluation :

5

They are so helpful and do there best to find what you need! Go above and beyond, Thankyou!

Évaluation :

5

Had a communication problem but they took care of me, I was satisfied.

Évaluation :

5

Great place for short term storage!

Évaluation :

5

Thank you! Great staff and very clean .

Évaluation :

5

The staff in Erie were very friendly and helpful. The storage facility was very clean and well lit.

Évaluation :

5

Outstanding storage experience.

Évaluation :

5

Was a relatively short term rental, and all went very well. Would recommend to anyone I know and would also rent here again.

Évaluation :

2

Cocky attitude from GM rates for rental jacked up because nothing provided for hooking up to tow vehicle unless purchased. Excuse was "50 % not returned " paid more for ball slide than rental, light connection on trailers not compatible with yourtow attachment installed by uhaul

Évaluation :

4

Good staff and great space! Only concern was the amount of trash left behind by others inside the pull in.

Évaluation :

5

Excellent clean facility, environment controlled. Moving carts are available. Very good unloading/loading zones.

Évaluation :

2

The day staff was fantastic. Repeated after having an expectation set of being able to access my unit, I was not. The worst part was having many, many phone calls and multiple messages go completely unanswered and unturned. A spit in the face as a customer. I have closed my unit and moved my stuff elsewhere.

Évaluation :

5

Longer dollies/carts would be helpful as some items ( couch, long dresser etc) are longer than what fits on the cart and using 2 carts does not steer well.

Évaluation :

2

Staff was rude and they didn’t care about customer service

Évaluation :

4

Only thing I feel is not good is the pillar space inside the unit we received..it takes up some much needed space for us.

Évaluation :

1

Twice now I have received outrageous bills after my rental with a promissory note filled out on my name. No phone call, no email or no correspondence whatsoever to resolve matters just an email with hundreds of dollars of promissory notes??? Shady business U-Haul!!!

Évaluation :

5

Front desk guy was very friendly and quick.

Évaluation :

3

Was not happy with decision making with staff.

Évaluation :

2

they were the best > NOT!!!

Évaluation :

3

Everything is great expect the fact that no employees are EVER wearing masks when you walk in. That’s the only reason it’s not five stars.

Évaluation :

5

I really appreciate the drive in bay for unloading. in our weather, it's a real help. other storage it's all outdoor back up to a loading dock. So glad you provide flat trucks.

Évaluation :

2

While the storage facility was everything it needed to be, an employee gave me incorrect information regarding billing and the manager of the location was less than helpful. It wasn't until I contacted Ean in upper management that I settled it. I wouldn't recommend this location due to the lack of training regarding policy for their employees.

Évaluation :

5

The gal at the desk was very knowledgeable and helpful.

Évaluation :

5

Very nice facility, but I miss KMart

Évaluation :

5

Their facility was so clean all the time. Never had issues with a messy bathroom and it was alway stocked well. I would definitely use U-HAUL storage again and again.

Évaluation :

5

I've been very impressed with the cleanliness, the security, and the ease of moving my belongings into this U-Haul facility. The setup is great and easy to use. Merci.

Évaluation :

5

Everything about my storage experience was great. Excellent facility!

Évaluation :

5

The gal that helped me get my storage unit set up was very nice. She made the experience very easy.