Customer Reviews for U-Haul Moving & Storage of Escanaba

Évaluation :

5

The gentleman who helped me with both- the truck rental and the storage unit- was very helpful and professional! He helped me get the best deal and most for my money and I felt very confident in my purchases because of him! The facility was clean and all that one could ask for in a storage unit. Also -I absolutely love that there is a community grab like there for everyone to donate stuff // and or find something they might want to repurpose/recycle/reuse! Most definitely recommend to any and all! 5/5 stars! :)

Évaluation :

5

Great Service

Évaluation :

5

Grace was exceptional to work with. Very friendly, very knowledgeable, quick. If I need to rent again, I will be choosing this location without question.

Évaluation :

5

Great professional customer service. Je les recommande chaudement.

Évaluation :

5

Heather and Grace are great girls to deal with!!!! very friendly and know things if you have questions!!!

Évaluation :

5

Excellent customer service!

Évaluation :

5

A few chairs is all

Évaluation :

3

I was traveling over 2600 miles with a truck that had over 100,00 miles plus we had a problem with the steering and had to change trucks in Dubuque Iowa losing a whole day of traveling NOT GOOD!

Évaluation :

5

She was friendly and nice

Évaluation :

5

Everything was very easy to set up rentsland understand process

Évaluation :

4

NEVER GOT MY DISCOUNT FOR HAULING TRAILER

Évaluation :

5

You did all that was expected and more. Thank You

Évaluation :

5

Although the 10ft truck was clean and the engine light was not on. The truck muffler/engine sounded loud. Halfway through the trip, the engine light turned on and the truck sounded even louder. However, it towed an auto transport and car which got us to our destination.

Évaluation :

1

I was told trailer was damaged upon return. There was nothing hit with the trailer or damaged while I was driving it. Damage was either done before I rented trailer or after I had dropped it off. I was charged $182. I am a frequent user of U-Haul. The last rental will be my final one. I suggest hiring quality employees that know what they are doing and inspect vehicles before they are rented to customers.

Évaluation :

5

The staff is great to work with very helpful with information

Évaluation :

5

In the winter, when you pick up a truck make sure the windows are clear of snow and ice. make sure there is a brush and scraper in the cab and make sure the heater works. also make sure any and all alarms are addressed correctly and promptly so as to not surprise the person using the truck. make sure the brakes are not mushy and the tires track. make sure the person renting the truck knows there is a speed limit set on the truck (spoiler alert - - - such a setting can be dangerous in certain circumstances). make sure the roof of the truck is clear of snow and ice as in many states the driver is responsible for flying ice and snow hitting other cars and trucks. make sure you have winter tires on trucks operated in the winter time. when you call the help line you are to get help not more questions than the Jeopardy show. the folks where i rented the truck from are great but UHaul corp needs an upgrade. cheers

Évaluation :

5

S.O.

Évaluation :

1

Be honest!

Évaluation :

4

Ramps very difficult to remove. One strap was shorter than other. Had to attach personal strap to extend to anchor wheel. Ratchet mechanism needs lubricant to operate properly, rust. Trailer pulls very smoothly and surge brakes react quickly and smooth not harsh. Would definitely rent in the future. 

Évaluation :

5

Wonderful experience! No issues of any kind. Associate at Escanaba Uhaul "Dustin" was very polite, professional and eager to help. I was extremely impressed with him!

Évaluation :

5

The crew was great.

Évaluation :

5

Professional, easy, friendly, efficient, kind.

Évaluation :

3

Didn't have mice/rat trap in my unit. Had mice dropping in my unit and on my stuff. I have pictures and told the manager. He told me to contact the company. Had to throw some of my stuff that had dropping in it. Plus water came into my unit and on some of my stuff

Évaluation :

5

Extremely friendly and helpful. Even cleaned out connecter for lights when it was plugged with dirt and won 't work

Évaluation :

5

Everything went fine

Évaluation :

5

The staff took the time to make sure everything was in order and walked me through the whole process. Great people!

Évaluation :

5

Did not get the ladies name that helped me, but she went over and above what was needed to make things work out. I had a fuse out on my trailer lights that I didn't know, and she helped me fix it as they had extra fuses on hand, very satisfied wish I knew her name so I could Include that in the write up

Évaluation :

5

I used the app for drop off it worked great.

Évaluation :

5

Dustin was awesome. Work looks great, can't even tell he did anything.

Évaluation :

5

Staff was great and extremely helpful.

Évaluation :

2

The employees were friendly and helpful, but their computer system was slow, both when I called to set up the rental and still was a week later when I picked it up. Their phone system was also messed up and I got disconnected twice during initial rental due to other people from the same and other locations somehow getting on to the same line and hanging up. I also was not initially given the extra materials I had rented and had to remind them at pick up, otherwise I would have driven away without what I had paid for.

Évaluation :

5

Great experience great employee

Évaluation :

5

Your employee Grace was especially helpful, professional and timely with my rental which as a frequent renter was my best experience with uhaul to date, in and out in under 15 mins. Every other rental at different uhauls and my last one from your Escanaba location were painfully slow 30-45 minutes due to software issues, lines etc.. My drop off experience had also improved greatly, in and out in 5 mins.

Évaluation :

3

Would have gave excellent if the girl would have actually canceled my storage unit as I was emptying it before the due date, but the girl did not even take care of that. According to U-Haul Avenue, I am still supposed to pay on 10/15 when I moved out 10/11.

Évaluation :

5

One of the best customer interactions I've ever had. Highly recommend this location

Évaluation :

5

It was very impressive, never seen one like this.

Évaluation :

5

Never had a problem at this location.

Évaluation :

5

S.O.

Évaluation :

5

Quick and easy return.

Évaluation :

4

Overall solid facility.

Évaluation :

1

I have already completed a review and no one has contacted me from U-Haul. I am not impressed.

Évaluation :

1

The bathroom at this location has been out of order for more than a year. The doors are often left open, someone who was not a customer there made a huge mess in the bathroom and they never re opened it. The doors that arnt left open, don't work and never get fixed. Our rates were significantly raised in the last 2 years, our one unit now was costing us more than both of the units we rented 2 years ago. What value have you added to justify this? Additionally we were never notified of rate increases and with the automatic payment our accounts were over drafted. The place is always a mess, never well maintained. I think the staff was friendly, and as helpful as they can be but I had to say no because it's very obvious uhaul corporate limits what they are allowed to do, or what they have the money to do. Raised our rates and still can fix a door or clean a bathroom? Will never recommend uhaul again, for storage vehicles trailers or anything. Just another corporate scam, someone local would do a much better job maintaining the only indoor storage in the area. Escanaba doesn't need corporate businesses to keep neglecting everything to boost their profits. Did the employees there get a nice pay raise with my rate raise? Doubt it. Corporate scum stealing from our community. Your company is disgusting and I hope it goes bankrupt from your greed. Also I've noticed nearly half of the units there have tags and locks on them for non payment, because you raised the rates, and no one's raising wages. More than 80 (just what I personally counted) people have their belonging basically held for ransom, not allowed to access the facility and can't get their things, just so you can have a few more bucks. Does that make you feel good uhaul? Not only did you overcharge everyone to the point they have no money to pay, and now they can't have their stuff either? Shame on you. We are real people here trying to live and companies like you keeps stealing from us and don't deliver on a lot of things we were told our money would get us.

Évaluation :

5

Not a thing. Love Uhaul😊

Évaluation :

5

Everything was great.

Évaluation :

1

First off fire Christian at the escanaba location completely incompetent idiot I reserved a U-Haul van earlier in the day so when I arrived later I could pick up the van n leave. Christian fumbled through n could not find my reservation it took n hour for Christian to redo everything n every 5 minutes Christian said I'm almost done she was not almost done till n hour plus later completely incompetent idiot. Christian was very rude the whole while completely insincere apology at the end stating I'm sorry you feel like that took too long but no one could do it faster was her response n if you don't like it don't come back. Take in mind I barely said anything at this point so completely uncalled for from Christian. Horrible customer service. Christian stated before I left there is 3/8 th of a tank of gas in the vehicle when I returned the van Christian tried charging me for a whole tank of gas I stated that's completely wrong you were there when I picked up n there was 3/8th of a tank Christian hung up on me without saying anything after I stated this and never called back I never signed the agreement in the first place as well before I picked up the van so the contract is null and void to begin with which is grounds for dismissal to begin with n extremely poor customer service from Christian. In addition I completely cleaned the van top to bottom Christian tried charging me a cleaning fee as well I stated I cleaned the van thoroughly cleaner then when I got it n no response from Christian regarding that as well. I do not recommend the escanaba location considering they have this completely incompetent rude retard working for them n probably will do nothing to resolve the issue suffice it to say I will never be returning n Christian n ppl like he/she it is a huge part of why America is falling apart we allow incompetent idiots to do a job they could barely do n praise them for their incompetence n things fall apart businesses fail n get a bad name for themselves customers get over charged for incompetent employees with poor interpersonal communication skills n then the customer suffers for their idiocy all and all I hope Christian is sterilized n sent off to war in the front lines with the rest of the troops withdrawn n Christian taking immense bodily harm n rid the world of its stupidity. Also I could smell he/she it from 10 feet away smelled of body odor n marijuana profusely which Christian commented on "why are you standing so far away from the counter sir it's making me nervous" I stated I'm just in a hurry n want to get out of here Christian chuckled n rolled its eyes n said ok. Very awkward n uncomfortable encounter f*** Christian's life! What a piece of shit especially t trying to charge me for a full tank of gas when there was only 3/8th in the tank to begin with which I replaced before arrival to U-Haul. I will never be returning duck your business.

Évaluation :

5

Great Escanaba team. Made the process enjoyable. The Germantown, TN team made drop off easy and very fast. Great experience!!

Évaluation :

5

Le personnel était amical et serviable.

Évaluation :

5

The lady that helped us was great! Very informative and made sure we got everything we needed. Very good experience! She needs a raise you wouldn't wanna lose her!

Évaluation :

5

Fast, friendly, convenient service. Truck rental & storage locker location is perfect for in town moves. Thankyou

Évaluation :

5

You guys are great!

Évaluation :

4

They gave me truck pick up information for Manitowoc, at 9am Monday, in writing. I was very disappointed that it was inaccurate and I was forced to go to Sheboygan, 40 miles from my home. It all worked out. Must add that I used Penske for the last move and it was a perfect situation.

Évaluation :

5

Great experience, store personnel were all extremely friendly and knowledgeable. Store is neat and organized. Trailers all in good working order and clean.. thank you very much.

Évaluation :

5

Facility well laid out, clean, easy to access.

Évaluation :

4

everything went well, no issues. Sometimes a little wait as there is low staffing, I would add at least one other person to help customers, but the staff (person) that was there was excellent, no issues.

Évaluation :

5

I can not thank you all for making me feel safe. Some of the female worker were informed about my situation. The Uhaul Staff took great care and dedication to make sure my needs were met I would recommend Escanaba Uhaul to anyone. Keep up the great work!

Évaluation :

4

Mr Jason and his staff were always courteous and helpful. Merci.

Évaluation :

4

Only issue was trying to pay bill on line, every month I had to call and they said oh should be good now and the next month still could not see my bill on line. Wasted lots of time on phone calls trying to get it set up correctly. No one ever got it fixed right.

Évaluation :

5

I could not be more impressed by the level of professionalism and kindness received by the staff. The staff should all get an 11 out of 10

Évaluation :

5

I've used UHaul throughout my career working all over the country, and I can honestly say that this is the best facility I've ever seen. Very convenient. Large lot with lots of equipment. The storage facility was excellent and very convenient. And very staff member I met was extra friendly and helpful.

Évaluation :

1

Facility as a whole was dirty, Unit had significant dirt buildup caked onto the floor. Large loading doors did not open making moving in more difficult. Considering the price-point, overall value of the storage unit is poor.

Évaluation :

3

I only rate it like this because it was constantly dirty and garbage everywhere. Also broken bay doors and side doors that seemed to never get fixed. The rates are also starting to get out of hand. Yes I would recommend U-Haul storage but at the same time I would caution people on the upkeep of this facility. It never use to be that way and I have rented here several times.

Évaluation :

5

Grace at the Escanaba U-Haul location is awesome. Very friendly, helpful and knowledgeable. Would recommend the Escanaba U-Haul to anyone thanks to Grace.

Évaluation :

4

System crashed so we had to process twice, but staff was super helpful and evwn helped us get a promo price!

Évaluation :

4

The workers were very easy to work with and very friendly.

Évaluation :

5

The staff are friendly and helpful.

Évaluation :

4

I appreciate Escanaba U-Haul's professional staff. They handled multiple aspects of my move, including storage & U-box handling. They were always friendly and helpful. Great Team!

Évaluation :

5

Very clean and comfortable and awesome customer service

Évaluation :

3

The storage was alright. But I had the locker for less than a 4months and then uhaul raised the rate on me. I was not a very happy customer.

Évaluation :

5

The girl that was working in the office on 9/28 had great customer service and was very helpful. She made the experience must less stressful for me! The storage areas wee very clean and it was the most affordable storage unit I could find in the area. I also got a free lock with my storage unit purchase!!

Évaluation :

5

Maybe we needed to walk a bit past our unit to activate the lights, but there was enough from the adjacent section to see well enough to load and unload. Not a huge deal, just something to note.

Évaluation :

5

Love it 😍

Évaluation :

5

Could not ask for a better facility…that is until patrons run into garage doors.

Évaluation :

5

Extremely clean and easy to use. Rented a small room indoors for my daughter's dorm stuff for the summer so we didn't have to bring everything home just to bring it all back in 3 months. Everything fit perfectly with lots of room to spare and her stuff was in the same condition coming out as it was coming in. Highly recommend for storing dorm stuff for the summer break.

Évaluation :

5

Good experience.

Évaluation :

5

This was my third time using this location. Always excellent

Évaluation :

4

Staff was very friendly and helpful.

Évaluation :

5

I like the Escanaba Uhaul staff and storage facility.

Évaluation :

1

I was on vacation and could not cancel my unit, it was empty, they took out money for both my units, I canceled them 3 days later, and they wouldn't even reimburse me!!!

Évaluation :

5

It was clean, convenient and the staff is excellent.

Évaluation :

3

Floor in my unit had some stain or something spilled and not cleaned up

Évaluation :

4

The lock you gave me froze and we had to use a small torch to get it thawed. When we got it off I poured water out of it.

Évaluation :

3

Manager has full voicemail and you are unable to reach anybody.

Évaluation :

5

I have rented storage units prior to this when I was living in AZ. Uhaul is by far the best company I have dealt with when it comes to renting storage units and moving trucks!! Thanks!!

Évaluation :

3

Hard to back up the truck to the unit. There was a light pole in the way.

Évaluation :

3

Larger carts for less trips back and forth to loading area.

Évaluation :

5

Impressive facility and the manager was most helpful. Only negative is the Spanish language translation on emails - USA is an English speaking country!

Évaluation :

5

The staff was extremely helpful and friendly: the young lady who assisted me was fabulous! It's nice to deal with courteous, knowledgable and friendly people and she was great!

Évaluation :

5

wonderful staff - friendly and helpful

Évaluation :

5

The staff especially Jake was top notch. Appreciated the customer service there!

Évaluation :

5

The manager was very helpful as was the call center person. I have not used the storage facility yet, but have reserved with them.

Évaluation :

5

I loved the uhaul storage unit

Évaluation :

5

Awesome storage facility, very well maintained and managed. I felt comfortable leaving my most valuable things under their security.

Évaluation :

5

I was really pleased with the way the staff member helped me. I have never used self storage before and she ran me through everything. Very nice job!

Évaluation :

5

The previous manager didn't hold the storage units we had reserved online. When we arrived in Escanaba,the new manager fixed the the problem and got us the needed units to store the contents of a fully loaded 26 foot truck. Many thanks to him for what he did. We unloaded the truck the next day in short order and everything is safe and dry for the next several months until our new home is built. Thanks to the new manager.

Évaluation :

5

The personnel were friendly and vert helpful

Évaluation :

4

I was late a couple different times on storage rent, but when paid in full there were two occasions where the lock you guys put on my unit wasn't taken off after paid. The second time was three weeks later. To save the embarrassment of the customer to have to ask you to remove the lock. I recommend you unlock it immediately after the rent is paid in full. This way it doesn't get forgotten about like it was for me. Otherwise my experience here was pleasant.

Évaluation :

5

Only issue was not getting canceled when I called the first time. Besides that 100 % great!

Évaluation :

5

The girl that signed me up was amazing and helped me so much considering my situation she deserves a raise or recognition something anything she made my day so much better I was so depressed and not well n she made it easier for me

Évaluation :

2

The company customer service claimed they had no control over the storage facility I was renting from. The escanaba facility was left in the hands of a single, over whelmed person who could not or would not answer messages or phone calls during business hours. I was being charged for two units, despite only one having a lock, and even though the second one was clearly empty and unused the Manager was unaware until I drove there from another state to cancel both units.

Évaluation :

5

Staff at the Escanaba store were very helpful and made the process easy.

Évaluation :

5

So helpful to have the available hours open to go the facility when we needed more boxes for moving

Évaluation :

5

Great staff, super clean. Will use again if needed.

Évaluation :

5

Kevin Pearson was very helpful and knowledgeable. He was very good at directing new staff at the facility to help me. I couldn't have facilitated my move without U-Haul in Escanaba

Évaluation :

5

We really appreciated the climate controlled feature and the drive-in feature.

Évaluation :

5

I had quick adequate service. Friendly service. Thank you.

Évaluation :

5

Love my Local U-Haul facility! Brand new and clean facilities. and great staff. They are a go-to resource for me. Merci!

Évaluation :

2

The staff on site were always helpful. What I didn't care for and the reason I left is that my rates constantly went up, and payment was never taken on the day it was supposed to be. This caused unreasonable and unwarranted late fees though there was money in my account every time.

Évaluation :

5

The person I talked to was very helpful and did everything he could to meet my needs.

Évaluation :

5

Kevin was super helpful. Helped us so much with finding a great location for our lockers. He made our experience great.

Évaluation :

5

Everything went so smooth once we realized we needed a climate control unit. We were able to get exactly what we needed right away after we called. Very friendly, professional, and efficient.

Évaluation :

5

Very nice place

Évaluation :

5

Excellent service was at all times provided by those working at this location in Escanaba Michigan. Thank you... Sincerely. John G. Moloney

Évaluation :

5

OMGOSH-Every single employee was friendly, knowledgeable, willing to help in all capacities. The facility is SPOTLESS! The instructions, knowledge and helpfulness of the staff was beyond wonderful. Thank you UHaul staff of Escanaba /(Lincoln Road), Michigan. I could not have done it without you, from renting trucks to using your storage facility to figuring out which boxes to us...you were there for me!!! So appreciative! Steph (Trout) Berman

Évaluation :

3

The man at the counter was very rude, Being my first time moving my stuff

Évaluation :

5

Olivia is awesome to deal with! Kevin bends over backwards to help us with anything we are in need of. They both are very professional!!

Évaluation :

5

Amazing as usual!

Évaluation :

4

I had no issues, but the price was a little high. that is my only complaint.

Évaluation :

5

Everything is great

Évaluation :

5

The only issue I had was a lot of times the carts were missing/unavailable when other “tenants” were not present.

Évaluation :

5

First off-every single one of your staff has been sooo friendly, polite, helpful, and professional. I have had so much help from learning to drive a truck, to learning how to find my way to my storage unit. Everything is neat, clean, and organized. Your staff is so informative and it is really appreciated. Thank you! Steph

Évaluation :

1

Lock wasn't in the unit like it was supposed to be. Called and no one called me back. Tried calling the next day and got an incredibly rude woman who wasn't even at the facility. Zero help. Finding another storage place because of the terrible customer service.

Évaluation :

5

Staff provided helpful information for the move.

Évaluation :

5

All were very helpful and kind. I would recommend their business and services to all my family and friends.

Évaluation :

1

You should state a specific late fee date after due date. There were times when I was six days late and didn't get charged. Yet, if I was there days late on other months I was charged. Also, you are by far, the most expensive storage in our area. Bar none! AND NOW YOU ARE RAISING RATES! So those are the two reasons why I moved to another storage.

Évaluation :

3

Expensive for Escanaba area storage but overall was fine.

Évaluation :

5

Never any issues and Kevin is great!

Évaluation :

5

I have had an excellent experience and I am pleased with everything, that I know, has and will happen.

Évaluation :

5

Employee Kevin at the Escanaba store was extremely helpful and thorough.

Évaluation :

5

Kristen was wonderful to work with during my move in. She was very thorough and kind.

Évaluation :

4

According to the agent at the facility, the rain had knocked out the doors for loading and unloading into the storage area. Other than this, it was a good experience.

Évaluation :

1

No respect and they break contracts behind your back

Évaluation :

5

It was a good experience.

Évaluation :

4

All went well for us and our belongings.

Évaluation :

5

I really do like the climate storage

Évaluation :

3

Prices were different after vehicle return

Évaluation :

5

What more can you say than excellent?

Évaluation :

5

Both Ladies who help me were excellent help. The ladies made the process easy and fast, great service.

Évaluation :

5

Businesslike professional yet friendly Mr Pearson. Great experience. Thorough.

Évaluation :

4

The team members were very helpful, Jacob, Kristen and Kevin. Helped us through the process and made sure we were satisfied with our storage unit. Also helped with the purchase of supplies needed for our upcoming move. T. S. Escanaba, Mi.

Évaluation :

5

Kevin was very helpful and professional....

Évaluation :

4

Kevin Pearson was a breath of fresh air. He literally went out if his way to help accommodate me with everything we had going on. I coordinate groceries for a non profit called Mission of Hope Delta County, and we needed help with several things, including using the forklift to get pallets off of trailers for us. Olivia and her staff are very professional and always had a great attitude. Olivia was also extremely helpful as well. Great group of people you have as staff at the Escanaba Uhaul!!

Évaluation :

5

Very easy to use and helpful staff! Definitely will use again if storage is needed!

Évaluation :

5

Best customer service I ever had

Évaluation :

4

From Las Vegas NV to Escanaba MI, all customer service representatives have been friendly, helpful and informative. Having the option to rent a storage unit at my destination was very helpful. The only issue I had was that I received a text message to return the truck 20 miles from the first agreed upon destination on the date of return. Spoke to Olivia Fix and the situation had been resolved.

Évaluation :

4

Uhaul representative was very friendly and helpful. My only complaint is I couldn't receive my one free month of storage even though I've rented trucks from this location because my ex girlfriend used my phone number as a contact number even after we split and didn't pay her bill for awhile

Évaluation :

5

Thank you Olivia for making everything so smooth!!

Évaluation :

5

We had a great experience from start to finish. I had a lot of questions and Morgan was very helpful and answered all of them.If she didn't know the answer she immediately got it. We rented a van and a storage unit so there was a lot going on. Very impressed by the security and cleanliness of property. We hope to continue doing business with this specific U-Haul location. Staff in general was very helpful and friendly even the gentleman (I did not get his name) that checked the vehicle back in. We overall had a very pleasant experience with a very professional staff.

Évaluation :

4

The indoor unit was great for our household goods while waiting to get into our new home

Évaluation :

3

One of the staff members never seemed to know how to use the computer correctly. She would give me information that was not correct, and when asked could not find out.

Évaluation :

5

Very friendly! Was taken care of right away!

Évaluation :

5

Extremely helpful, courteous and available to help. Was in a super horrible situation and they helped me. I can't thank this facility enough. God Bless.....

Évaluation :

5

The two individuals who checked us in and showed us how to use the facility did so in a very professional and friendly manner. I was very impressed with the facility and how it functioned.

Évaluation :

3

The customer service for an empty storage unit needs to be revisited. As it was empty and able to be rented out $109 was too much to pay. No ability to work with us has lead me to not use Uhaul again

Évaluation :

5

Suited my need perfectly. Nice to have access to a small space, month to month basis, and the people were helpful. It was well lit, and nice to be able to drive in and access regardless of weather.

Évaluation :

5

Escanaba facility very professional.

Évaluation :

4

Everyone was helpful and friendly.

Évaluation :

4

the place was clean and the man in charge Elliot was awesome