Customer Reviews for U-Haul Moving & Storage of Escanaba

Évaluation :

5

No suggestions.

Évaluation :

5

Fast, friendly service. Would recommend.

Évaluation :

5

Just one complaint, the way the money came out of my account at different times was a bit confusing

Évaluation :

5

Maybe we needed to walk a bit past our unit to activate the lights, but there was enough from the adjacent section to see well enough to load and unload. Not a huge deal, just something to note.

Évaluation :

4

We had two boxes going to Tucson one made it on time and the other arrived 4 days late. Also, we paid for the shipment and then just before Tucson was going to deliver the second box we get another bill for the shipment. I am really not sure if one hand knows what the other is doing. I got too many text messages and emails. Would not recommend Uhaul.

Évaluation :

5

Love it 😍

Évaluation :

5

Could not ask for a better facility…that is until patrons run into garage doors.

Évaluation :

5

Staff was very polite and professional! Great job!

Évaluation :

5

Great employee interaction while dropping off the unit. He even had some constructive hints or ideas about the locality that I had just moved to.

Évaluation :

5

Nothing really. The attendant was fast, friendly, and competent. Rare these days. I'd be sure to keep him.

Évaluation :

5

Extremely clean and easy to use. Rented a small room indoors for my daughter's dorm stuff for the summer so we didn't have to bring everything home just to bring it all back in 3 months. Everything fit perfectly with lots of room to spare and her stuff was in the same condition coming out as it was coming in. Highly recommend for storing dorm stuff for the summer break.

Évaluation :

3

I was charged over 500 dollars and the roof leaked and soaked my belongings. Did not get a discount. The rep looked and verified the roof leaked and said file a claim. So that means the long dealing with insurance.

Évaluation :

5

The U-Haul was as expected. The associate was friendly and knowledgeable.

Évaluation :

5

I was well taken care of.

Évaluation :

5

Excellent on every scale just great place to get your uhaul and Excellent customer service

Évaluation :

5

Good experience.

Évaluation :

5

The woman who took care of me with the pickup of the trailer as well as return, was very nice and professional.

Évaluation :

5

Great people with great service

Évaluation :

5

This was my third time using this location. Always excellent

Évaluation :

5

No suggestions, all was good.

Évaluation :

3

Gas tank was not full when I rented the truck and I was told to bring it back full. A gas rip off! An intentional screw the customer tactic.

Évaluation :

5

Fast easy and friendly

Évaluation :

4

Good location. Provides all Uhaul services. Although pricing is always inconsistent with high deviations when renting the same equipment multiple times... The quality and maintenance of equipment are hit & miss at this location. The staff are super friendly and helpful and the storefront is always well stocked.

Évaluation :

5

The Escanaba UHAUL location is top-notch! The business is run knowledgeably and efficiently. Grace handled the return of our one-way 15' UHAUL truck with friendly expertise. We would highly recommend this business if you are considering a Do-It-Yourself move.

Évaluation :

5

Jake & the team did a great job making the U-Box unpacking go smoothly. They're all very friendly and helpful.

Évaluation :

5

She was great! Made it fast and easy!

Évaluation :

5

Very friendly and quick service!

Évaluation :

4

Folks at this location are always very helpful and professional. ~The vehicle for this rental was less than clean. The cab, exterior, and cargo areas had not been cleaned well prior to my rental. ~ Truck's front alignment was off and the truck "Shimmies" (shakes) above 40mph which made it very difficult to drive after a few hours on the road... (Driver's front wheel may have been out of balance as well). ~ Was very happy otherwise. The truck had lots of power and faired better on gas mileage than expected.

Évaluation :

5

Things were ready to go so the pickup and return were quick and easy.

Évaluation :

5

The employee who helped me was exceptional!

Évaluation :

5

The sales person was excellent. She handled everything with grace

Évaluation :

5

Nothing was great thank you

Évaluation :

5

Great customer service!

Évaluation :

5

Drop off was was unbelievably simple. No muss, no fuss, no hassle. Great drop off design similar to rental car drop off.

Évaluation :

5

Large lot with easy dropoff.

Évaluation :

5

Great facility & friendly staff.

Évaluation :

5

One person on staff. Not their fault. When there was issue was customer before me getting a working (lights) trailer.... i had to wait behind that persons 7 minute counter assist.... and 10 minute trailer hook up assist. I thought 17 minutes was excessive. Employee apologized.... and was a Great, Kind, Pleasant employee... again, NOT their fault.

Évaluation :

5

Top notch customer service

Évaluation :

4

Staff was very friendly and helpful.

Évaluation :

5

Staff was very courteous and helpfully. Top notch!!

Évaluation :

2

Workers were great, but the advertisement for "$20" a day is just a flat out lie. It's fine charge what you want to charge, but don't lure me in on a schedule but then hold my card info incase I want to cancel last minute because I found out your real prices.

Évaluation :

5

I like the Escanaba Uhaul staff and storage facility.

Évaluation :

5

Very pleasant attendant. Quick and easy.

Évaluation :

5

Excellent customer service; attached trailer at pick up & detached trailer atdrop off. Representatives were friendly & knowledgeable.

Évaluation :

1

I was on vacation and could not cancel my unit, it was empty, they took out money for both my units, I canceled them 3 days later, and they wouldn't even reimburse me!!!

Évaluation :

5

Great Team Nice Equipment

Évaluation :

5

The staff were professional and courteous. Easy to get in and out. Well run location.

Évaluation :

5

It was clean, convenient and the staff is excellent.

Évaluation :

3

Nothing wrong except I specified a certain sized door and was told the truck had it. It didn't meaning I couldn't ship what I wanted to and had to make other arrangements for one piece. Staff who served me very good.

Évaluation :

4

Dolly wasn't in the trick. We got by Already at location when I noticed. Too late to go back and if I did go back to retrieve it extra miles would been added

Évaluation :

5

The online rental, pick-up and drop off went very easily.

Évaluation :

4

Only thing is in the actual storage area in the "reusable/share" areas, looks like people just leave trash there which was never done or seen before when I rented a storage unit previously from here.

Évaluation :

5

Everything was great, except the tires on the truck I rented for the afternoon. The tires were just about "balled" and I got stuck in my driveway for approximately 2 hours. Please make sure that the TIRES on all vehicles are taken care of for our specific region, ie. snow and ice conditions. Thank you. I will be using this location again

Évaluation :

5

Outstanding customer service. Great job at Escanaba location.

Évaluation :

5

Invest in cruise control for the trucks. Driving 600+ miles without it is painful and nerve wracking.

Évaluation :

5

very nice

Évaluation :

5

There is female that works in the Escanaba location that has such a wonderful personality, was very helpful. We appreciate who you are!

Évaluation :

5

Store employees are extremely helpful!

Évaluation :

5

The U-Haul rep who handled my contract was very professional, and was excellent very knowledgeable. Enjoyed working with them.

Évaluation :

5

Do you have a good equipment? Very friendly people very helpful and always have an answer for any question that you have please don't lose the people you have at this location. The bad one has already left

Évaluation :

3

Floor in my unit had some stain or something spilled and not cleaned up

Évaluation :

5

Awesome service. The employee who checked me in was amazing l, polite, and helpful. We ended up having a family emergency and couldn't return the trailer until the next morning and they were awesome and kind about it.

Évaluation :

5

Awesome

Évaluation :

5

Was getting out of truck person was right there inspected truck on my way in 5 minutes. Nice

Évaluation :

4

The lock you gave me froze and we had to use a small torch to get it thawed. When we got it off I poured water out of it.

Évaluation :

3

Manager has full voicemail and you are unable to reach anybody.

Évaluation :

5

I have rented storage units prior to this when I was living in AZ. Uhaul is by far the best company I have dealt with when it comes to renting storage units and moving trucks!! Thanks!!

Évaluation :

3

Hard to back up the truck to the unit. There was a light pole in the way.

Évaluation :

3

Larger carts for less trips back and forth to loading area.

Évaluation :

5

Impressive facility and the manager was most helpful. Only negative is the Spanish language translation on emails - USA is an English speaking country!

Évaluation :

5

The staff was extremely helpful and friendly: the young lady who assisted me was fabulous! It's nice to deal with courteous, knowledgable and friendly people and she was great!

Évaluation :

5

wonderful staff - friendly and helpful

Évaluation :

5

The staff especially Jake was top notch. Appreciated the customer service there!

Évaluation :

5

The manager was very helpful as was the call center person. I have not used the storage facility yet, but have reserved with them.

Évaluation :

5

I loved the uhaul storage unit

Évaluation :

5

Awesome storage facility, very well maintained and managed. I felt comfortable leaving my most valuable things under their security.

Évaluation :

5

I was really pleased with the way the staff member helped me. I have never used self storage before and she ran me through everything. Very nice job!

Évaluation :

5

The previous manager didn't hold the storage units we had reserved online. When we arrived in Escanaba,the new manager fixed the the problem and got us the needed units to store the contents of a fully loaded 26 foot truck. Many thanks to him for what he did. We unloaded the truck the next day in short order and everything is safe and dry for the next several months until our new home is built. Thanks to the new manager.

Évaluation :

5

The personnel were friendly and vert helpful

Évaluation :

4

I was late a couple different times on storage rent, but when paid in full there were two occasions where the lock you guys put on my unit wasn't taken off after paid. The second time was three weeks later. To save the embarrassment of the customer to have to ask you to remove the lock. I recommend you unlock it immediately after the rent is paid in full. This way it doesn't get forgotten about like it was for me. Otherwise my experience here was pleasant.

Évaluation :

5

Only issue was not getting canceled when I called the first time. Besides that 100 % great!

Évaluation :

5

The girl that signed me up was amazing and helped me so much considering my situation she deserves a raise or recognition something anything she made my day so much better I was so depressed and not well n she made it easier for me

Évaluation :

2

The company customer service claimed they had no control over the storage facility I was renting from. The escanaba facility was left in the hands of a single, over whelmed person who could not or would not answer messages or phone calls during business hours. I was being charged for two units, despite only one having a lock, and even though the second one was clearly empty and unused the Manager was unaware until I drove there from another state to cancel both units.

Évaluation :

5

Staff at the Escanaba store were very helpful and made the process easy.

Évaluation :

5

So helpful to have the available hours open to go the facility when we needed more boxes for moving

Évaluation :

5

Great staff, super clean. Will use again if needed.

Évaluation :

5

Kevin Pearson was very helpful and knowledgeable. He was very good at directing new staff at the facility to help me. I couldn't have facilitated my move without U-Haul in Escanaba

Évaluation :

5

We really appreciated the climate controlled feature and the drive-in feature.

Évaluation :

5

I had quick adequate service. Friendly service. Thank you.

Évaluation :

5

Love my Local U-Haul facility! Brand new and clean facilities. and great staff. They are a go-to resource for me. Merci!

Évaluation :

2

The staff on site were always helpful. What I didn't care for and the reason I left is that my rates constantly went up, and payment was never taken on the day it was supposed to be. This caused unreasonable and unwarranted late fees though there was money in my account every time.

Évaluation :

5

The person I talked to was very helpful and did everything he could to meet my needs.

Évaluation :

5

Kevin was super helpful. Helped us so much with finding a great location for our lockers. He made our experience great.

Évaluation :

5

Everything went so smooth once we realized we needed a climate control unit. We were able to get exactly what we needed right away after we called. Very friendly, professional, and efficient.

Évaluation :

5

Very nice place

Évaluation :

5

Excellent service was at all times provided by those working at this location in Escanaba Michigan. Thank you... Sincerely. John G. Moloney

Évaluation :

5

OMGOSH-Every single employee was friendly, knowledgeable, willing to help in all capacities. The facility is SPOTLESS! The instructions, knowledge and helpfulness of the staff was beyond wonderful. Thank you UHaul staff of Escanaba /(Lincoln Road), Michigan. I could not have done it without you, from renting trucks to using your storage facility to figuring out which boxes to us...you were there for me!!! So appreciative! Steph (Trout) Berman

Évaluation :

3

The man at the counter was very rude, Being my first time moving my stuff

Évaluation :

5

Olivia is awesome to deal with! Kevin bends over backwards to help us with anything we are in need of. They both are very professional!!

Évaluation :

5

Amazing as usual!

Évaluation :

4

I had no issues, but the price was a little high. that is my only complaint.

Évaluation :

5

Everything is great

Évaluation :

5

The only issue I had was a lot of times the carts were missing/unavailable when other “tenants” were not present.

Évaluation :

5

First off-every single one of your staff has been sooo friendly, polite, helpful, and professional. I have had so much help from learning to drive a truck, to learning how to find my way to my storage unit. Everything is neat, clean, and organized. Your staff is so informative and it is really appreciated. Thank you! Steph

Évaluation :

1

Lock wasn't in the unit like it was supposed to be. Called and no one called me back. Tried calling the next day and got an incredibly rude woman who wasn't even at the facility. Zero help. Finding another storage place because of the terrible customer service.

Évaluation :

5

Staff provided helpful information for the move.

Évaluation :

5

All were very helpful and kind. I would recommend their business and services to all my family and friends.

Évaluation :

1

You should state a specific late fee date after due date. There were times when I was six days late and didn't get charged. Yet, if I was there days late on other months I was charged. Also, you are by far, the most expensive storage in our area. Bar none! AND NOW YOU ARE RAISING RATES! So those are the two reasons why I moved to another storage.

Évaluation :

3

Expensive for Escanaba area storage but overall was fine.

Évaluation :

5

Never any issues and Kevin is great!

Évaluation :

5

I have had an excellent experience and I am pleased with everything, that I know, has and will happen.

Évaluation :

5

Employee Kevin at the Escanaba store was extremely helpful and thorough.

Évaluation :

5

Kristen was wonderful to work with during my move in. She was very thorough and kind.

Évaluation :

4

According to the agent at the facility, the rain had knocked out the doors for loading and unloading into the storage area. Other than this, it was a good experience.

Évaluation :

1

No respect and they break contracts behind your back

Évaluation :

5

It was a good experience.

Évaluation :

4

All went well for us and our belongings.