Customer Reviews for U-Haul Moving & Storage of Eureka

Évaluation :

5

Nice crew

Évaluation :

5

Staff is amazing

Évaluation :

1

The staff were helpful and doing their best, but there were only two people available to help and it was very busy that day. The website let me reserve a storage unit even though there were none available near me, I didn't find this out until after I paid for the truck rental. The truck was dirty and unmaintained, with a chip in the windshield and a window that was extremely difficult to roll up and down.

Évaluation :

4

It's really about the chaos in the parking lot - but that may be a moot point. The rest of the service was great. Really helpful folks behind counter - Kept a great customer focused attitude even though adversity of Poor WiFi or connection with credit card services. Counter folks multi-tasked well and stayed positive! Great job!!

Évaluation :

1

In the morning, the employees had a hard time because my truck and auto transport were on separate reservations after the people in Santa Rosa helped me find one and move it to the eureka location. I guess they needed to pair them together so I don't get charged the trailer rate? Then later on, the employees at the Eureka location wasn't able to remove the auto transport trailer paired to the truck in a reservation after I found out my tires and axle width combines were too wide to fit the trailer. Leading me to not only drive with a trailer 200+ miles, but with the extra charge. They blamed the system, if that's true, please make the system more flexible to handle this situation. I doubt something like this would've happened back in the day before using proprietary software, and using simpler programs or pencil, paper, and a phone call even. Overall the experience was unnecessarily stressful and irritating on top of my already painful move.

Évaluation :

1

The person working at this location did a very poor job. He was rude, unhelpful, and slow. The problem was, he just didn't care. He should not be working there. His name is Armen Andonian. Please consider finding a new role for this man or firing him. I really don't ever want to go back to the Jacobs store location again.

Évaluation :

5

The windshield wiper broke in the rain. Have your employees make sure they are on tight and in good working order

Évaluation :

5

Been using this location for years. Always helpful

Évaluation :

5

fresh coffee.....

Évaluation :

1

Customer service at the counter was horrible and Ian help up the line when asking customer for a second contact and proof someone lives there was totally unacceptable. I feel there was bias during this transaction.

Évaluation :

5

Superb, easy, friendly, fast ..best price..

Évaluation :

1

Improve customer service. Workers acted bothered and annoyed. Would not recommend.

Évaluation :

5

Very customer oriented Thank you

Évaluation :

3

You need to improve your website. Firstly, it suggested the return location in Phillipsville, CA, which is permanently closed. Secondly, it counted mileage using the route, which is impassible in winter (snow is not removed on portion of CA-36; besides to suggest this road even in summer would be very bad for your equipment - this road is not for heavy trucks towing the cars.) Google knows that and does not even show CA-36 as an option in winter. U-Haul should also know.

Évaluation :

3

Somebody charge me for two days we be rent a trailer and I use for 1 day

Évaluation :

3

It would be nice if I got a more accurate time estimate for the installation process. I was estimated 20ish minutes the day before, but the full process took over an hour. I understand that unexpected difficulties arise, but I would like to be informed when things are taking longer than anticipated. Also the building was very cold (felt 50F). The staff were very friendly and helpful though!

Évaluation :

5

All the staff were very helpful.

Évaluation :

5

I did a local move so i had little mileage truck got great gas mileage and was very clean so it didnt cost much. Staff was friendly and courteus.

Évaluation :

3

Phillip was very helpful. I appreciated his customer service.

Évaluation :

5

Nothing would improve the experience. The staff was friendly professional and worked much quicker than I had expected!

Évaluation :

5

Make it stop raining and hailing at drop off time.

Évaluation :

5

Staff was very helpful.

Évaluation :

5

Charge less for insurance

Évaluation :

5

N/a

Évaluation :

5

When we arrive both gentleman were very helpful. The person installing our tow package was put I'll and we had to reschedule. Unfortunately this would delay our plan. We decided to leave our vehicle anyway and Dale was able to install for us. We left as planned and we were happy Dale was able to make it happen. U-Haul service is awesome!

Évaluation :

5

Gracias por todo

Évaluation :

2

So - first I dropped off my car to get an hitch they said they had and then found out that they didn't have the right hitch. So I picked up my car and they said they'd call me when they got it. They didn't call. So I followed up, found out they had the right hitch and then dropped off the car again. They installed the hitch and the components to hook up electric. When we tried to connect electric it didn't work - so we checked the wiring and they'd clearly connected to the faulty (water damaged) old wiring on the vehicle. The water damage wasn't their fault, but they didn't say anything and it was very clearly corroded and damaged when we looked. We only knew about the damage later. Luckily we were able to fix it all (a few hours of labor). It wasn't really worth it to take it all back to Uhaul because… whatever.

Évaluation :

5

Absolutely nothing. Great team and staff.

Évaluation :

5

The trailer we had was really old, dented, and rusty, the door would hardly slide up/open when we got it home. Also, it leaked during the rainstorm and was wet inside, we had to pack and leave so returning it 40 minutes away wasn't an option. It needed to be a retired unit. But the gentleman who helped us was awesome, knowledgeable, and dressed nice, like the new uniforms, very professional.

Évaluation :

5

So convenient because it is located close to Rainbow Storage where we rented a 10Ã-25 storage unit! The staff member was so prompt to approach me when I pulled up to the equipment return area. I was out of there in 5 minutes!

Évaluation :

3

Max was a gross example of the performance of a Customer Service Represented. The only thing he represented was failure and disappointment. When asked to add the driver of the vehicle as an authorized driver to tow, Max did not add the driver. When asked for a furniture dolly, no dolly was presented. Armen, the other worker at the time of pickup, however, was based and redpilled, goated with the sauce. He mumbled profanities as he looked with a thousand-yard stare at the blank computer screen reflecting back into his eyes, absent-minded to the mistake occuring during my rental. Max also called me a 'bobo', whatever that means. Maximus Desimus Serranidius, loyal serveant to the true rental company, UHAUL, should be looking for another place to serve.Max 是客户服务代表表现的一个典型例子。ä»-å"¯ä¸€ä»£è¡¨çš„是失败å'Œå¤±æœ›ã€‚å½"被要求将车辆驾驶å'˜æ·»åŠ 为æ‹-车的授权驾驶å'˜æ-¶ï¼ŒMax æ²¡æœ‰æ·»åŠ è¯¥é©¾é©¶å'˜ã€‚å½"要求提供家具手推车æ-¶ï¼Œæ²¡æœ‰æä¾›æ‰‹æŽ¨è½¦ã€‚然而，接车æ-¶çš„另一名工人阿å°"曼却站在那里，长着红丸子，身上沾满了酱汁。å½"ä»-ç"¨ä¸€åƒç çš„目光注视着反射回ä»-眼睛的空白ç"µè„'屏幕æ-¶ï¼Œä»-å'•å"ç€è„è¯ï¼Œå¯¹æˆ'在租车期é-´å'ç"Ÿçš„é"™è¯¯å¿ƒä¸åœ¨ç„‰ã€‚ Max 还称æˆ'为“bobo”，不管那是什么意思。真正的租赁公司 UHAUL çš„å¿ å®žä»†äºº Maximus Desimus Serranidius åº"该正在寻找另一个服务地点。

Évaluation :

3

Clean out the darn truck!!! It was nasty and filthy on the inside which as a grandmother, I didn't appreciate at all. The cupholders were filled with thick, sticky ickiness then covered with dirt, we didn't dare put our coffee cups into them, and the entire cab was filled with a layer of dirt. It smelled like an old bar and cigarettes with drinks and some kind of drinks had been dropped all over the floor. I had to purchase cleaner after the movers packed our storage unit and we left our hotel room to clean the cup holders and seats, before we made the one-way trip home. When we started to drive south in the morning, the inside of the windshield was streaked and dirty making it difficult to see. Just wish I'd seen it before we'd left so I could have washed it. Apparently, Uhaul is DIY for grandparents these days! This grandma is never going to rent another nasty truck again, but there aren't any other truck rentals in Eureka, so I had no choice!! Shame on Uhaul!!!

Évaluation :

5

Pretty streamlined service! Thank uou

Évaluation :

5

I actually didn't get the truck I needed. So hopefully next time I will

Évaluation :

5

Everything went smooth. The staff was kind and friendly.

Évaluation :

5

None everything went well.

Évaluation :

5

Personnel amical

Évaluation :

5

Excellent

Évaluation :

3

I wish there was a bookit web interface to get my pod pulled out with 24 hours notice. I had to drive to the shop to schedule that.

Évaluation :

5

They were just as nice and friendly as the West Sacramento location. Good job you all.

Évaluation :

5

Gary was efficient, knowledgeable, and helpful.

Évaluation :

1

You had my uboxes for two weeks prior to the delivery date and still failed to have them arrive on time. When I called about it, I had to go through multiple people before I got to one that could help, if you want to call it help. Don't tell people their uboxes will be ready for pickup at 7am when they won't be ready until 10am. Be more communicative within your company, so I don't have to do the footwork for you.

Évaluation :

3

I rented a trailer on a stormy day. I went through wet road conditions and large puddles on the road. I was charged $20 for mud from going through puddles. Ridiculous. I will not be using UHaul again. This was my 3rd rental in less than a month. Apparently renting equipment in acclimate weather will cost extra

Évaluation :

5

Great staff

Évaluation :

1

OK here's the deal we tried 3 TIMES to put this unit in to DeeDee name and take it out of mine I was just doing her a favor and once we waited over 30mins to just that they look at our I D' S typed on key board went and got someone else to show them how and said done now you want me to pay 1800$ so no I'm not happy with your service, and why on earth would you allow it to get that high before selling her belongings is beyond me that's on you guys , now it's up to you to try and find her I've been tring for months , not to be rude but I'll not pay a dime for your guys mistake , my name is MARTIN M. CAMPUSANO, who you want is DELISS JONES, PLEASE FIND her and send her this outrageous bill for it was her stuff you sold not mine thank you and have a nice day,

Évaluation :

2

Have adequate staffing.

Évaluation :

3

Wu-Tang!

Évaluation :

4

Get better phone coverage! The team I dealt with were all rock stars!

Évaluation :

3

Didn't make reservations for storage and van, so when I came in I almost had no way to move or place to put my stuff. I then got lucky and wasn't told I needed card not cash.

Évaluation :

1

The storage was fine but the fact that I pod my month up and left my storage unit clean and ready to be re rented 19 days before the next payment was due and I got non of my money back is much like robbery. Your company will keep my over $100 and rent the unit out tomorrow and take someone else's money. Your business practices are immoral and should be illegal and I will never recommend usage of your facility again.

Évaluation :

5

Speedy and cheerful service.

Évaluation :

1

I reserved two units through the 800 go uhaul service number and when I got there they only had one unit. I had to find a unit at another storage company. Meanwhile I had a moving crew at $150 hour sitting idle. The other storage company informed me that what happened to me happening all the time with Uhaul clients. Generally, I have used Uhaul many times and am great full for their produce but this is an issue I hope they will address.

Évaluation :

1

I arrived 30 minutes before closing but no one was available for check in immediately. The guy that did help me was rude and unfriendly. He was going to charge me but I was told I get one month free. We did end up finishing at 5 pm unloading and returning the trailer. I had to pick a code but have no idea what I need it for.

Évaluation :

5

The space met my needs well, thank you

Évaluation :

5

Great job

Évaluation :

5

Spoke to employee by the name of Ian over the phone to set up account. He was very helpful & patient with great customer service. Ian needs a raise!!!

Évaluation :

5

Safe, clean, easy access, helpful and friendly staff. Merci.

Évaluation :

1

The main reason I'm giving a one star is because when I walked in there were three employees working behind the counter. Two of them were with a customer and I have no idea what the other guy was doing because he never acknowledged me that I was still breathing! I stood there for probably 5 minutes and I never even got a simple "Hello, I will be with you in just a few minutes." C'mon man!! What happened to " customer service? "

Évaluation :

5

Very helpful staff! We appreciated the cleanliness of the unit and the whole facility.

Évaluation :

3

When we got there, the person who works there (Matt) told us we had no reservation for storage. He was very rude and did not offer to help us at all. We then spent the next hour plus on the phone with U-Haul reserving another storage that was supposed to just be included with my one way rental. I added another storage unit (so that we had two) and then when I got off the phone they told me we only had the one that took me an hour to get from my original reservation that disappeared. Called back again (since Matt wouldn't help) and they said there was in fact only one storage reservation and they didn't have anymore available. Even though I reserved the two and they took my credit card and information for both units. What a hassle. It took so long that we had to extend the truck rental return a couple hours.

Évaluation :

4

It was worth the long wait to get my needs attended to.

Évaluation :

1

Corporate U-Haul's policies have run the company into the ground. The only thing U-HAUL has going for it, are a few hardworking individuals on the front lines dealing with customers who despise your corporate policies. Get a clue and stop being money hoarding CEOs.

Évaluation :

5

U-Haul’s corporate policies are awful, and I would never recommend your company to anyone.

Évaluation :

5

excellent customer service in the office and also while returning the truck!

Évaluation :

5

this truck rental and storage rental went smooth no issues , very helpful , it was the 2nd trip/truck rental and storage rental screw up that i wont refer anyone , you can not refer anyone when you are counting on the storage , made the reservation and after speaking to corporate 4 times , finsing my storage was deleted on there end ...cant count on trucks or storage when you reserve .

Évaluation :

4

Very happy with the unit, but even with a reservation, was told there was no unit available. They kept looking and found the one I had reserved was not prepared for a new tenant, but thankfully rented it to me anyway since urgently needed. I was very unhappy with the online closure process. Only allowed one pic to be uploaded while requesting 3 and still sent me an email reminder of payment due after I had sent in the closure info....you could use some IT updates! Otherwise, Uhaul is great. Laura dun

Évaluation :

1

Lock was supposed to be provided. Can't reach local office by phone. customer service helpful but said they would call me back and they never contacted me.

Évaluation :

3

No lock waiting in unit, as stated. Caused a hassle. Bottle of pee waiting instead. Not swept.

Évaluation :

5

Staff was always great and happy to help. Customer Service was excellent.

Évaluation :

4

They never answer the phone at the Eureka location I've been calling them for 3 days The manager was to call me on Monday Never heard from him There's never anyone around Not the case st other locations Still waiting for his call to let them know my storage was emptied on Aug 3

Évaluation :

5

Staff there is very hard working. They are constantly running around multi tasking. They are great. Maybe additional staff would be helpful for those guys.

Évaluation :

4

getting in and out of location was sometimes difficult. due to parking of trucks and other storage options. there were 2 times in just a couple months where I had to go to office to have them move stuff so I could get out with my truck and trailer. other than that I would very much rent again

Évaluation :

4

My only reason for 4 star is that I was told twice from two different agents when I picked up the truck and returned it that the reservation I had for a storage unit was not available. When I objected they checked more carefully and saw it still needed to be cleaned but the cleaning was minimal and I insisted we would accept it as is. It was the very last unit and I desperately needed it. Thank you, Uhaul. I had a great experience in the long run.

Évaluation :

5

My move from Colorado to California under rather stressful circumstances was rather difficult but when I came to check in my trailer so that I could get the truck unloaded, I was met by Shannon. She was so friendly and helpful . The facility did not have the 10x15 unit I reserved and at this time, there wasnt even a 10x10 , so a 20' truck packed to the brim couldnt be unloaded. Sol was helping me in the office and remembered someone had moved out without checking out. He contacted the people regarding the unit and success! He went above and beyond customer service. Everyone was very helpful, friendly and more than willing to help with my situation. I've used Uhaul before and will use it again. Merci

Évaluation :

1

Good luck canceling your storage unit with this team! They still have me running in circles and jumping hoops.

Évaluation :

5

in these days is a virus staff was helpful and friendly as possible. Check-in went relatively smoothly although there is a waiting line because the virus once again. The card lock that they have instead of punching in numbers is awesome. And the storage units look almost new I even had one with a freshly painted floor

Évaluation :

4

everyone was helpful The trailer was in good shape and clean. The u-haul phone system seems to be confusing. When you call the local dealer listed on the web site you get routed to u-haul central office.

Évaluation :

5

The employees were very helpful and knowledgeable.

Évaluation :

4

Everything was great

Évaluation :

5

Awesome service. Even when it was busy, I barely had to wait to be helped. Renting and returning were painless.

Évaluation :

5

The Staff was extremely helpful and understanding any time I felt I needed to make a change. Very accomodation! Thanks to ALL of them!!!

Évaluation :

1

My storage unit was moldy & ruined my furniture. Staff was unhelpful, girl handed me a brochure & told me to call cust svc. I wasnt refunded for the 3 wks of unused time. STAY AWAY FROM THE STORAGE.

Évaluation :

5

Merci

Évaluation :

2

The staff was unable to close my contract, and still to this day I am receiving notices that there is a late fee on a unit that I vacated before the first. A lot of incompetence.

Évaluation :

5

Made a reservation, staff was helpful and friendly.

Évaluation :

5

Staff was very nice and helpful. Units are clean and maintained well.

Évaluation :

5

Fast, efficient and very professional! All around great service 

Évaluation :

5

They were able and confident while assisting many customers.

Évaluation :

4

A few glitches at the start, but then it was smooth sailing. Everyone was helpful and courteous.

Évaluation :

5

Merci 

Évaluation :

1

never let me finish my sentence before transferring me to a different number every time. Lied about thhe status of my rental and not once called me back regarding a mischarge when gauranteed

Évaluation :

4

They were nice they helped me a lot it showed me where my storage unit is net worth good thank you for letting us rent storage unit

Évaluation :

4

The staff was always friendly and helpful. Nice facility.

Évaluation :

5

My move went smoothly and I really appreciated having one month of storage included in my one-way truck rental cost! Definitely recommend UHaul in the future!

Évaluation :

5

The employee who assisted me that day when I went to rent a storage unit he was very kind patient very respectful

Évaluation :

4

All the staff was very helpful and very efficient and very kind and nice I would definitely rent from you guys again thank you for all your help

Évaluation :

2

Promised a storage and when we got there it was taken and had to wait 2 hours to get it all straightened out

Évaluation :

2

had an emergency situation, explained needing adjusted cost for added days & to set up payment plan. They OKed It. I woke to empty the rest & return, was repoed,billed $649! my gpas med stuff is in it

Évaluation :

1

I am not happy with your company at all!!!!!!!!!!!!!

Évaluation :

5

Good customer service.

Évaluation :

5

Would recommend this process to anyone that's moving.

Évaluation :

2

The staff was poorly supported by their software and seemed beleaguered. They were nice kids, but the entire experience took way too long and their resources were absurdly inadequate.

Évaluation :

3

I was disappointed in paying for a month of storage after moving my stuff out.

Évaluation :

5

They are very nice and helpful at this uhaul!

Évaluation :

4

The workers were very helpful, efficient and friendly

Évaluation :

5

good communication. UBoxes were great for a 2200 mile move. I used UBoxes so never saw the facility. Feedback form forced me to answer yes/no questions I couldn't answer, so I answered no.

Évaluation :

5

Thank you for excellent service... Will probably be using more Uboxes and your facility again in 2019...

Évaluation :

1

My UBoxes were scheduled for delivery 11/11/18. Then was told they would arrive late (11/13). Regional office said there would be no charge. Instead, I was billed for another month as of 11/13/18.

Évaluation :

5

I was grateful to find someone to ship my things from Pittsburgh, PA to Eureka,CA. But, I was disappointed with being told that the Ubox would be large enough for a studio appartment full of stuff.

Évaluation :

5

After a four day drive, I arrived at Eureka Uhaul. The staff there was wonderful. They helped me obtain a storage unit to unload my items into, were personable and funny. Thank you for all you did.

Évaluation :

5

Thanks Michael, Travis and Brent. You always make my visit great!

Évaluation :

5

I cannot say enough good about the people at the local Jacobs Avenue U-Haul Center. Every single person from the Manager to the front line staff were competent and kind. THANK YOU !

Évaluation :

5

The staff in particular the gentlemen who helped was attentive, friendly and helpful

Évaluation :

3

.

Évaluation :

3

Staff

Évaluation :

5

We had a complicated order of 9 U-Boxes stored here which we needed to self-move and unload. Every interaction with this facility went smoothly due to their professionalism and concern for our needs.

Évaluation :

5

Lll

Évaluation :

5

Service was excellent

Évaluation :

3

Sometimes there was no access to drive back to the storages. I would have to wait and ask an employee to move something.

Évaluation :

5

Great staff and having a storage unit right there worked out perfectly. Merci.

Évaluation :

4

It was a busy time of the season and was pleased how efficient they are. sad thing was I was told that I would get a month free of the storage unit a little disappointed when was told they do not .

Évaluation :

5

Great service, Ash in particular. Thanks for all the help.

Évaluation :

5

Everything went smoothly. I just wish the uhaul trucks could make it to the storage units so we didn't have to move our house 500 feet to the truck or the storage unit because there wasn't enough room

Évaluation :

5

Staff was very helpful about a change in plans about access to my U-Box.

Évaluation :

1

Customer service assured me that the Eureka site participated in the month free storage with a one way truck rental. Upon arriving at the site was told we had been misinformed. Had to pay high rental

Évaluation :

5

The staff went above excellent service multiple time. I will recommend this location to everyone

Évaluation :

5

I was blessed!.Thank You!Love Never Fails, Sondra M. Duff

Évaluation :

1

There were two holes where mice got through and left droppings all over my things. The dome light did not work. The staff was very understanding of my concerns and helped me file a claim.

Évaluation :

5

Merci