When I called to reserve a truck, I was on hold forever and then when I got thru, was told no trucks were available until very late in the day I needed it. I drove to the store later that day and found out they had a truck available for the next morning. I think the rental software and phone service needs to be localized rather than national. It would be better customer service.Jill N.
Moving Truck Rental in Eureka, CA at U-Haul Moving & Storage of Eureka
Pour nous contacter
Eureka, CA 95501
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Eureka, CA 95501
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
On Sunday may for we drove almost 40 min to get a trailer that we had order , the trailer was broken , so we basically lost over 2 hrs and are gas to commute to this location . We ask for a manager , and he was not available . So when we got home we call customer service and they told all they get back to us within 3 Bussiness days ... we ask for a manager April 8 when we rented the trailer and he was not available or the assistant manager... still waiting for a respond form uhaul from costumer service ... hope they fix are matter ... we also purchase and return. The break system for 14.99 and we did't see a Refund in our account, we return it since we were not able to use the trailer.. you can contact me at 707 6167147CLAUDIA D.
Took a REALLY long time to get my rental. And no working bathrooms in the facility!?!?. My daughter was in tears from waiting for so long for a bathroom.William F.
Good serviceSEAN K.
Need friendly cashiers that are not rude and explain the different programsMELVOURNEEN L.
Almost everything about my Uhaul experience was subpar and borderline fraudulent. This particular location was cool, but they could not reverse all the errors Uhaul made along the way.Lonny G.
Was a good experience only problem I had was not being aware of that returning Time is the 24 hours from the time I picked it up but that was my fault for not understanding but still good experienceMARK G.
Maybe a little less wait time on the phone 20 minutes ... but I know you are helping in the yard.....I can understand......DALE R.
a lotTOM N.
Everyone was fast and affeshent, the truck and car trailer work good , the only thing that was missing was the hand crank to pull the car on ,, you had them last time I rented oneROCKNE L.
Great employeeMICHAEL P.
Seems like they were under staffed. When I dropped off the trailer there was no one around to check me in. The person that finally checked me in was just learning and I believe it was his first day on the job. There were also people waiting to rent something with apparently no one inside to take care of them as the new guy had to go out back to find someone to wait on them. I wasted at least a half hour waiting to drop off my trailer. The new guy did a great job for his first day.Mark E.
Ah, I am sorry to say I have forgotten the managers name but he is Great. He quickly dealt with an influx of customers. Sorting us all out efficiently. I will only use this particular U-Haul site because of the excellent service. Thanks for taking good care of all of us. MadeleineMADELEINE F.
Would not answer phone wheb calling. Manager would never call back. Employees were not in the store, I had to go out back looking for them after waiting 20 minutes. Installed the ball hitch incorrectly after I asked if it was installed the correct way. The employee said they would inverse the hitch direction is it was incorrect. The lazy employee would not go out to look at the hitch even through it was 3 inches off the ground. I had to come back another day to fix the problem. Horrible customer service. Late hitch arrival paying for expedited shipping. Terrible store. I Would like some sort of compensation for the terrible experience.Andrew H.
Yard person was very knowledgeable and fastRon S.
Making people do the vehicle walk around on there own with their cell phone is not good. For those of use that older phones your app didn't cooperate. Specifically I had a dispute of a photo against and actual small amount of damage to the van. I clicked dispute and (per your employee) the app is to open my camera to take and download a picture. It did not do that, so fix your app or have employees do actual walk arounds. I dislike the corporate do more with less mantra. Hire people and pay them fairly and don't automate people out of work and customers into being pissed because tech failsRobert B.
the truck was in good order, attendant cleaned inside, which was not dirty, but well maintained. Checkin' and out was easy and professional.JOHN C.
The trailer I rented was older and well worn, but very maintained. I want to recognize that the employee who hooked up the trailer was fantastic. She explained everything thoroughly, she was professional, and courteous too. She quickly processed my reservation, hooked up the trailer to my truck and had me on the road. Thank you.Phillip R.
Had no problems.Wulf P.
I waited for the place to open and they had one employee to open on a weekday morning. She barked at me to put the keys in the mail slot if I didn't have the time to wait for her to get to me. At no time did she tell me there was a additional fee for putting the keys in the mail slot. I checked my credit card statement later that day and I was charged a additional charge for after hours drop off. I call and spoke with corporate who said that I needed to talk to the local office but they would not answer the phone. Corporate said they sent message to the manager to call within 24 to 72 hours and I have not heard from them. Very bad customer service. I returned the truck 2 days earlier with a full tank I should get a discount not be charged more. I will definitely spread the word on what every media I can of the experience!RHONDA P.
Was a busy Saturday morning, so not fair to judge. It took a while to go through the line, but all 3 registers were working, except for the fact that they had to go outside every time a rental was done. Should probably have someone there to take the customers outside, then things would go faster.Jeanne S.
Was told I would receive an email to take pictures of any existing damage. Wasn't informed they had to be taken prior to leaving facility. Makes sense but why wouldn't any existing damage already be identified by uhaul before renting. Don't like the concept that existing damage not noticed before leaving yard becomes my responsibility.Mark S.
The trailer that I rented was old and needs to be renovated. The tail gate - ramp's hydraulic cylinder that helps lower the ramp slower and help lift the ramp was not working. The trailer looked old and worn. But .. The trailer towed nicely and and I was able to use it safely and timely for my project. I will be glad to use it again but it was not up to the quality that I have experienced with previous rentals.RONALD R.
Liked it just the way it isPAMELA C.