Customer Reviews for U-Haul Moving & Storage of Eureka

5 631 évaluations

3220 Jacobs Av   Eureka, CA 95501

(707) 445-2058

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(707) 445-2058

3220 Jacobs Av
Eureka, CA 95501

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Zaher B. 
Évaluation :
5

We went there, they had a wheel dolly and we picked it up. It was everything we needed, and the staff member who assisted us was friendly and professional.

Jim S. 
Évaluation :
2

Not enough staff wait time is ridiculous way to long.if a Waite.

Donna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas V. 
Évaluation :
2

Upon returning our rental truck we were charged the $90 gas fee, although the truck was returned with the correct amount of gas.The people working at the location were not helpful although it was their mistake They directed us to a service number and insisted we resolve the issue ourselves. Once connected to the actual U-Haul help line, the issue was resolved quickly. But I would not suggest this specific location as it seemed the employees were inexperienced and couldn't even resolve an issue that they caused themselves.

Tyler C. 
Évaluation :
5

Had your Rio Dell or Fortuna locations been available I could have saved a lot of mileage and saved lot of money.

STUART C. 
Évaluation :
3

Car did not run correctly. Almost got stranded without cell service.

Heidi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josepah K. 
Évaluation :
5

Very helpful team. Good equipment.

Bruce L. 
Évaluation :
1

Worst U-Haul I've ever experienced. Rental took too long, truck all banged up, had trouble with online return, message said I would be contacted. No place to dump trash, left a cup in the truck and was charged $25. I realize your cleaning fee is a cash cow,thats reticules . I called ,was told I would receive a call, still waiting.

Mike D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

The rental process was quick when I rented a truck yesterday. The employee who helped me was thorough and knowledgeable. I would recommend this location to friends.

KATHLEEN E. 
Évaluation :
5

The employee who assisted me was fast, friendly, personable and professional. I wish I remembered his name because he should get a raise!

Juli B. 
Évaluation :
5

I would recommend having spare tire for 6x9 open trailers

MIKE K. 
Évaluation :
2

Did not have utility dolly. The process is stressful because of uhaul's policies.

JESSE G. 
Évaluation :
5

Nothing. The truck was very clean and rental/return were both quick and easy.

PETER R. 
Évaluation :
5

Graham, Mike, & everyone were terrific; I am sincerely grateful for the help, patience, & efficiency of service. Stellar people you've got working here.

Cathleen H. 
Évaluation :
3

Obviously the previous rental contract was just breezed right through, as the photos on my CHECK OUT, were showing the trailer was fine, but I had to upload NEW photos to show it was indeed damaged, it was also dirty, and missing safety chains. There were 5 other trailers that I could have used for a hat I was hauling, and I got the biggest POS they had.

Sean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zoe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
5

Lubricate the latches and roll up doors

Christal B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
3

The initial was an ok experience. the truck was full of dog hair and dust which wouldn't usually bother me, I was really miffed when I returned the truck I put $90 in the tank to put it back to its original mark, it was literally on the mark and they charged me the $30 for not filling it all the way.. So absolutely not worth over $600 for a short move.. Overall not worth paying do much for such a short move... should have borrowed a trailer from a friend!!!

DAWN C. 
Évaluation :
5

The seats could be more comfortable and blue tooth would be helpful

Lorelee G. 
Évaluation :
3

Drop ur rates. Our Uhaul rental was double the amount of Penske.

KALVIN S. 
Évaluation :
4

why is a 1 way rental 10 times the cost of returning the trailer to where i rented it from? this is the dumbest thing ever and will be seeking out alternative rentals in the future. was also given a trailer with 2 bald tires with the agent knowing i am driving across country and the call center offered roadside assistance if i wanted to pull over and wait up to 90 minutes while they send someone to replace tires, returning the unsafe trailer to the nearest location was never offered and would be by far the best option.

Charles S. 
Évaluation :
5

Everyone was very professional and friendly even though they were dealing with WiFi issues.

JOEL R. 
Évaluation :
1

The wheel wells were dented. 6 of the furniture pads were soaking wet. The rear gate did not slide well, and the rubber seal on the top of the gate was falling off.

JESSE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
1

They marked my truck down as having a full tank and it appeared that it was full when I looked at the gauge but I only drove 17 miles and had to stop the gas nozzle at 7 gallons so gallons so clearly they worked me on the gas thank God I was there to stop pumping at 7 Gallons and didnt let it Keep pumping. The service representatives told me that that was my fault that I was only supposed to refill it to where it was at when I got it, The my contract said full stupid stupid there's no way I used 7 gallons driving 17 miles. Needless to say they told me there's no management on Saturdays and and I was at a loss

William H. 
Évaluation :
4

They were a bit slow on the return check-in, but otherwise provided great service.

Phil F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

I rented a 9 foot van recommended for studio or one bedroom. It was more than enough room for the move..It was a very new vehicle and performed great. It also got good mileage that saved money on a 1000 plus mile move. Employees were great. Pick up and drop off were fast and easy. I would recommend u-haul.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen J. 
Évaluation :
3

More staff needed.

jodie H. 
Évaluation :
4

Bluetooth,/usb phone died qith gps and could charge

Daran M. 
Évaluation :
5

Super easy and quick drop off.

Keith T. 
Évaluation :
3

Uhaul makes everything about moving an unpleasant and stressful experience.

JESSE G. 
Évaluation :
5

Gary & Jeremy were very helpful. Thanks all.

Joshua S. 
Évaluation :
1

Customer service was not good. Your employees need to smile more when they are taking our money. Lots of complaining from us in line about the place feeling like a morgue with no customer service.

Phillip A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessie G. 
Évaluation :
5

Fantastically organized, and the employee that checked in my moving van was nice and friendly.

Taylor P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan M. 
Évaluation :
5

They did a great job checking the truck back in. It was quick and efficient for them to check the mileage, gas level, and any for any damage that might have occured during the rental. The fact that any previous damage had already been marked with little stickers, maqde it so much more efficient to review and compare.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
5

A little lower price would help.

Kimberli R. 
Évaluation :
5

He was great! Right in and out!

Leslie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agapios K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
3

The pure fact U-Haul has the audacity to charge what I paid coming out of California is an absolute disgrace. I will not use them again and will find another way to move my household goods next time. Literally highway robbery is what I would call the pricing coming out of California, which is typical...it's California.

RYAN H. 
Évaluation :
5

Staff was helpful, friendly and efficient

Joanne F. 
Évaluation :
3

Check in time was 8:00am and I arrived on time. Paperwork and hookup took us to 8:30. The online reservation stated this was to be a 6 hour rental yet I was told return time was to be 2:00, or 5 1/2 hours. When I asked about this I was told more time would be an extra charge. I asked to speak to the manager and waited. He never came out to talk and I was told to mention his name if I returned the trailer after 2:00. I was not reassured. Rental should have started when I completed my check-in. What the heck kind of practice business is this? Also, the printer was not working so I never received a paper copy verifying my start and end times. The price for the rental (5x8 trailer) was reasonable. The clerk was friendly and helpful.

Daniel E. 
Évaluation :
2

Only 1 person to check in returns and pickups. I tried but I waited 25 minutes before he could help me. Also I was told if I didn't have the right level of gas on returning truck I would pay $7.xx per gallon for gas to bring to right level. I was also charged a $30 fee also!

Catherine L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

vern M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeffory G. 
Évaluation :
5

I called and and made my reservation with the employee Terrell. He helped me out with finding the right size trailer that fitted my needs. Then Ethan called me back to confirm my date and time. Both of them were VERY helpful in helping me decide which trailer I needed. When I came into U-Haul to get my equipment Terrell Williams Jr and Ian helped me out. They both were very polite. Appreciate there professionalism. Would recommend this U-Haul to anyone

Terrell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Y. 
Évaluation :
3

The gas tank said “ful”l on paperwork.. i took a picture, it was under the full line. When I filled up the meter went way above the line. The person before me did NOT Completely fill up. So I was stuck spending more on gas. I'd like a rep to call please

Brandy E. 
Évaluation :
4

It was frustrating to have my pick-up location change. This is not fhe first time. Otherwise, the rental, and especially the return was very smooth and professional.

Ken P. 
Évaluation :
5

The vehicle had 2-3 gallons less gas than promised.

Scott G. 
Évaluation :
3

Your self-check in is awful!!! It took over an hour to load all the photos I had already loaded onto the site previously, it asked for ONE additional form of ID and after loading my passport, it demanded another. And it tricked me into purchasing additional insurance at the end which I had already refused previously. I will attempt to avoid ever using Uhaul again.

Tiffany L. 
Évaluation :
4

I feel almost doubling my rental price because of a drop location change was a rip off.

mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry P. 
Évaluation :
4

Helpful service, very good price, thanks

GERARD F. 
Évaluation :
3

They need more help and the guy behind the counter can not play on his phone as much.

Leon P. 
Évaluation :
1

Poor representation of customer service. I originally rented a trailer for a one way trip. The sales associate failed to advise me that the price wasn't as advertised and that it was more than double the cost for a one-way use. Customer service advised me that they wouldn't refund my money besides the fact that I never signed any contract stating I agreed to pay the higher cost. Very disappointed and I will not be using uhaul again. Customers beware, hidden fees.

Collin Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtne S. 
Évaluation :
1

Be honest with the way you calculate your rates, ie., charging insurance on days truck was not driven. I was quoted 3 different prices by 3 different people, and, then for the final calculation a 4th person changed the original quote-I was told $20. for 6 pads, then it was changed to $30.( $5. per day).

Qiu Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

A little warning about after hours drop off would have been helpful. If my phone battery would have died, I would have been stuck...it was a LONG process.

simone T. 
Évaluation :
4

It's receiving needed air compressor repairs.

FRANCIS R. 
Évaluation :
5

After a long and arduous car transport, I was quite frazzled and at my wits end. At the end of 2 days on the road I just wanted to unload and return the trailer asap so I could finally rest . Unfortunately, I arrived at the Eureka yard a few minutes too late - they had just closed and I did not looked forward to dragging the trailer back home to return it another day. I was lucky that day when Ian realized the situation and cheerfully came from behind the locked doors to take in my trailer. Ian was very pleasant and helpful and may not have even realized how much I appreciated the gesture. But big thanks and kudos to Ian for going above and beyond to make my day and big my transporting ordeal to an successful ending.

Reuben M. 
Évaluation :
3

I normally like this location because of the large yard and selection, but last few times, the place has been sort of a clusterfuck of disorganization. It took them 45 minutes to check me out and give me the van, despite having established my reservation and drivers' license online in advance.

Stefan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
3

Nothing the customer service I received was excellent.

Stephanie P. 
Évaluation :
3

Clean and ready the equipment

Armando T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
2

Very professional crew. Ian and Ethan and Teron. Difficult location on edge of town. Too many stupid fees to use frequently.

robert Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael E. 
Évaluation :
5

The space met my needs well, thank you

Maurice B.  |  Expérience générale 
Évaluation :
2

I reserved and paid for a trailer with a ramp. I did NOT get a ramp which was needed to load a UTV. Highly disappointed

Ron H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebecca K. 
Évaluation :
1

YouHaul should rent open trailers one way.

Benjamin H. 
Évaluation :
3

Pick up attendants were friendly. The truck had a "low tire" message wen I picked up truck. When I reported this, they said they knew about it and it would be fine. The truck pulled to the right as I drove it so this needs to be fixed. Drop off was super easy and the attendant was very friendly.

Carole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan B. 
Évaluation :
3

The gas tank was not completely full when I got the truck, I drove about 6 miles total and still had to pay more because of this. Fill up the tank to F before the customer gets the truck.

Joel G. 
Évaluation :
3

When setting up my reservation online AND through customer service, I specifically asked for a clean rental AND, that the truck be as new as possible. Upon arriving, the rep that I spoke with went outside with me & I showed him the truck I would like to rent as there were several newer 15' box trucks parked in a row. I went back inside the store & he went to the computer & confirmed the reservation I made, went over the contract, then we went outside. I waited for him to pull the truck to the front of the store, but when he pulled up it was an older rental that was dirty on the outside & he in fact had to sweep the inside of the box area out. I immediately asked him why he had not pulled out the truck I wanted to rent, & he replied that the computer only showed the older one as being available. I then asked why? He then replied that the other trucks were reserved only for 'Long-hauls' & not local & were scheduled to go out later that day & the older dirty rental he pulled up stays at the hub for local hauls. I then said you're kidding right? And I pointed out that the older rental that supposedly stays local, has an out of State license plate, & all the other rentals have 'Lowest Cost' signs in the window, AND no license plates in the front, how can they not be available to rent even locally? He then replied that except for one that needs servicing, the rest are reserved for long-hauls later that day and that the 'computer/system. won't let him rent me one of the newer trucks. I then asked why he didn't mention any of this when we were going over the contract! Then there was the 'uploading' of pictures to U-Haul's website that was an absolute hassle & waste of my time. After taking pictures of all the pre-existing exterior damage to the older dirty truck, scrapes, dents etc....& the current mileage & gas level, all of which he said was the customers responsibility at time of rental, I tried to upload the pictures to the U-Haul website & couldn't, even after trying to connect to that stores Wi-Fi! An Hour & a half later, the rep ended up doing it on the stores phone even saying he has trouble connecting to the stores Wi-Fi, then said it's all taken care of & not to worry about anything. I then asked why he didn't do that earlier as I was forced to call the helpers her were waiting for me & overall caused an additional expense, & he didn't give a reasonable answer only to say that the customer having to 'upload' pictures was due to the Pandemic, & I pointed out that restrictions have been lifted to a certain extent as you are not wearing a mask even though I was, so why not go back to doing a physical 'walk around' with the customer noting any pre-existing damage to the rental, then both initial etc....& it's taken care of right there so as to not cause the inconveniences as has happened. So, I was not only forced to take an older dirty rental truck, but also inconvenienced & incurred extra expenses due to the lengthy delay. Additionally, I would also like to note that I took photos of the row of newer rental trucks that I was told were going out later that day prior to my leaving, & low & behold the next day before returning the rental truck, I drove in our car to that location early around 7:30 AM & there parked in the same places as the day before were every newer 15' rental truck except what appeared to be one missing. So, the bottom line is I was told a falsity by a rep that told me he had only been working there approx. 4 months, which by definition is fraud! I am absolutely appalled by what transpired considering in the past few years I have rented from that location several times and their inventory has grown exponentially, and I had no major issues as had happened with the recent rental. Lastly, I would recommend that U-Haul do away with forcing the customer to have to up-load pictures of the rental vehicles as it's more of a hassle than a convenience....

Der L. 
Évaluation :
1

Both vehicles had issues with stalling out while on the highway. And the employees have items marked on the vehicles incorrectly in order to charge extra money from the customer.

Nicholas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colton D.  |  Expérience générale 
Évaluation :
5

Great job

Andra A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colton D.  |  Premières impressions 
Évaluation :
5

Spoke to employee by the name of Ian over the phone to set up account. He was very helpful & patient with great customer service. Ian needs a raise!!!

Jeremy A.  |  Premières impressions 
Évaluation :
5

Safe, clean, easy access, helpful and friendly staff. Merci.

karen l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT T.  |  Expérience générale 
Évaluation :
1

The main reason I'm giving a one star is because when I walked in there were three employees working behind the counter. Two of them were with a customer and I have no idea what the other guy was doing because he never acknowledged me that I was still breathing! I stood there for probably 5 minutes and I never even got a simple "Hello, I will be with you in just a few minutes." C'mon man!! What happened to " customer service? "

MORGAN M.  |  Premières impressions 
Évaluation :
5

Very helpful staff! We appreciated the cleanliness of the unit and the whole facility.

Pamela C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

charles w.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shaqura M.  |  Expérience générale 
Évaluation :
3

When we got there, the person who works there (Matt) told us we had no reservation for storage. He was very rude and did not offer to help us at all. We then spent the next hour plus on the phone with U-Haul reserving another storage that was supposed to just be included with my one way rental. I added another storage unit (so that we had two) and then when I got off the phone they told me we only had the one that took me an hour to get from my original reservation that disappeared. Called back again (since Matt wouldn't help) and they said there was in fact only one storage reservation and they didn't have anymore available. Even though I reserved the two and they took my credit card and information for both units. What a hassle. It took so long that we had to extend the truck rental return a couple hours.

Hanna L.  |  Premières impressions 
Évaluation :
4

It was worth the long wait to get my needs attended to.

Malcolm L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexis Z.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andres Lee P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon s.  |  Expérience générale 
Évaluation :
1

Corporate U-Haul's policies have run the company into the ground. The only thing U-HAUL has going for it, are a few hardworking individuals on the front lines dealing with customers who despise your corporate policies. Get a clue and stop being money hoarding CEOs.

JESSE G.  |  Expérience générale 
Évaluation :
5

U-Haul’s corporate policies are awful, and I would never recommend your company to anyone.

JESSE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zowie p.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geraldine L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clifton h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur U.  |  Premières impressions 
Évaluation :
5

excellent customer service in the office and also while returning the truck!

patricia s.  |  Premières impressions 
Évaluation :
5

this truck rental and storage rental went smooth no issues , very helpful , it was the 2nd trip/truck rental and storage rental screw up that i wont refer anyone , you can not refer anyone when you are counting on the storage , made the reservation and after speaking to corporate 4 times , finsing my storage was deleted on there end ...cant count on trucks or storage when you reserve .

yvonne P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David V.  |  Expérience générale 
Évaluation :
4

Very happy with the unit, but even with a reservation, was told there was no unit available. They kept looking and found the one I had reserved was not prepared for a new tenant, but thankfully rented it to me anyway since urgently needed. I was very unhappy with the online closure process. Only allowed one pic to be uploaded while requesting 3 and still sent me an email reminder of payment due after I had sent in the closure info....you could use some IT updates! Otherwise, Uhaul is great. Laura dun

Laura D.  |  Expérience générale 
Évaluation :
1

Lock was supposed to be provided. Can't reach local office by phone. customer service helpful but said they would call me back and they never contacted me.

Anna C.  |  Online Move In 
Évaluation :
3

No lock waiting in unit, as stated. Caused a hassle. Bottle of pee waiting instead. Not swept.

Paul T.  |  Online Move In 
Évaluation :
5

Staff was always great and happy to help. Customer Service was excellent.

Georgia N.  |  Expérience générale 
Évaluation :
4

They never answer the phone at the Eureka location I've been calling them for 3 days The manager was to call me on Monday Never heard from him There's never anyone around Not the case st other locations Still waiting for his call to let them know my storage was emptied on Aug 3

leesa l.  |  Expérience générale 
Évaluation :
5

Staff there is very hard working. They are constantly running around multi tasking. They are great. Maybe additional staff would be helpful for those guys.

Emeterio M.  |  Expérience générale 
Évaluation :
4

getting in and out of location was sometimes difficult. due to parking of trucks and other storage options. there were 2 times in just a couple months where I had to go to office to have them move stuff so I could get out with my truck and trailer. other than that I would very much rent again

John S.  |  Expérience générale 
Évaluation :
4

My only reason for 4 star is that I was told twice from two different agents when I picked up the truck and returned it that the reservation I had for a storage unit was not available. When I objected they checked more carefully and saw it still needed to be cleaned but the cleaning was minimal and I insisted we would accept it as is. It was the very last unit and I desperately needed it. Thank you, Uhaul. I had a great experience in the long run.

Laura D.  |  Premières impressions 
Évaluation :
5

My move from Colorado to California under rather stressful circumstances was rather difficult but when I came to check in my trailer so that I could get the truck unloaded, I was met by Shannon. She was so friendly and helpful . The facility did not have the 10x15 unit I reserved and at this time, there wasnt even a 10x10 , so a 20' truck packed to the brim couldnt be unloaded. Sol was helping me in the office and remembered someone had moved out without checking out. He contacted the people regarding the unit and success! He went above and beyond customer service. Everyone was very helpful, friendly and more than willing to help with my situation. I've used Uhaul before and will use it again. Merci

cynthia m.  |  Premières impressions 
Évaluation :
1

Good luck canceling your storage unit with this team! They still have me running in circles and jumping hoops.

Jeffrey A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly O.  |  Expérience générale 
Évaluation :
5

in these days is a virus staff was helpful and friendly as possible. Check-in went relatively smoothly although there is a waiting line because the virus once again. The card lock that they have instead of punching in numbers is awesome. And the storage units look almost new I even had one with a freshly painted floor

John S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rae B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly O.  |  Premières impressions 
Évaluation :
4

everyone was helpful The trailer was in good shape and clean. The u-haul phone system seems to be confusing. When you call the local dealer listed on the web site you get routed to u-haul central office.

Michael l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S.  |  Premières impressions 
Évaluation :
5

The employees were very helpful and knowledgeable.

steven h.  |  Expérience générale 
Évaluation :
4

Everything was great

Amy A.  |  Expérience générale 
Évaluation :
5

Awesome service. Even when it was busy, I barely had to wait to be helped. Renting and returning were painless.

Michael Y.  |  Expérience générale 
Évaluation :
5

The Staff was extremely helpful and understanding any time I felt I needed to make a change. Very accomodation! Thanks to ALL of them!!!

ROBERT P.  |  Expérience générale 
Évaluation :
1

My storage unit was moldy & ruined my furniture. Staff was unhelpful, girl handed me a brochure & told me to call cust svc. I wasnt refunded for the 3 wks of unused time. STAY AWAY FROM THE STORAGE.

Shari M.  |  Expérience générale 
Évaluation :
5

Merci

desiree J.  |  Expérience générale 
Évaluation :
2

The staff was unable to close my contract, and still to this day I am receiving notices that there is a late fee on a unit that I vacated before the first. A lot of incompetence.

LAURA G.  |  Expérience générale 
Évaluation :
5

Made a reservation, staff was helpful and friendly.

mark r.  |  Premières impressions 
Évaluation :
5

Staff was very nice and helpful. Units are clean and maintained well.

Georgia N.  |  Premières impressions 
Évaluation :
5

Fast, efficient and very professional! All around great service 

Lydia A.  |  Premières impressions 
Évaluation :
5

They were able and confident while assisting many customers.

Babette M.  |  Premières impressions 
Évaluation :
4

A few glitches at the start, but then it was smooth sailing. Everyone was helpful and courteous.

barbara n.  |  Expérience générale 
Évaluation :
5

Merci 

John T.  |  Expérience générale 
Évaluation :
1

never let me finish my sentence before transferring me to a different number every time. Lied about thhe status of my rental and not once called me back regarding a mischarge when gauranteed

ha e.  |  Expérience générale 
Évaluation :
4

They were nice they helped me a lot it showed me where my storage unit is net worth good thank you for letting us rent storage unit

carolyn w.  |  Premières impressions 
Évaluation :
4

The staff was always friendly and helpful. Nice facility.

Carl M.  |  Expérience générale 
Évaluation :
5

My move went smoothly and I really appreciated having one month of storage included in my one-way truck rental cost! Definitely recommend UHaul in the future!

Ginger G.  |  Expérience générale 
Évaluation :
5

The employee who assisted me that day when I went to rent a storage unit he was very kind patient very respectful

dana j.  |  Premières impressions 
Évaluation :
4

All the staff was very helpful and very efficient and very kind and nice I would definitely rent from you guys again thank you for all your help

John T.  |  Premières impressions 
Évaluation :
2

Promised a storage and when we got there it was taken and had to wait 2 hours to get it all straightened out

Robert F.  |  Premières impressions 
Évaluation :
2

had an emergency situation, explained needing adjusted cost for added days & to set up payment plan. They OKed It. I woke to empty the rest & return, was repoed,billed $649! my gpas med stuff is in it

Jessica K.  |  Premières impressions 
Évaluation :
1

I am not happy with your company at all!!!!!!!!!!!!!

Sheri B.  |  Premières impressions 
Évaluation :
5

Good customer service.

david v.  |  Premières impressions 
Évaluation :
5

Would recommend this process to anyone that's moving.

john N.  |  Expérience générale 
Évaluation :
2

The staff was poorly supported by their software and seemed beleaguered. They were nice kids, but the entire experience took way too long and their resources were absurdly inadequate.

Laurel C.  |  Expérience générale 
Évaluation :
3

I was disappointed in paying for a month of storage after moving my stuff out.

Richard K.  |  Expérience générale 
Évaluation :
5

They are very nice and helpful at this uhaul!

Susan M.  |  Expérience générale 
Évaluation :
4

The workers were very helpful, efficient and friendly

todd h.  |  Expérience générale 
Évaluation :
5

good communication. UBoxes were great for a 2200 mile move. I used UBoxes so never saw the facility. Feedback form forced me to answer yes/no questions I couldn't answer, so I answered no.

Cindi K.  |  Expérience générale 
Évaluation :
5

Thank you for excellent service... Will probably be using more Uboxes and your facility again in 2019...

Thomas D.  |  Expérience générale 
Évaluation :
1

My UBoxes were scheduled for delivery 11/11/18. Then was told they would arrive late (11/13). Regional office said there would be no charge. Instead, I was billed for another month as of 11/13/18.

susan T.  |  Expérience générale 
Évaluation :
5

I was grateful to find someone to ship my things from Pittsburgh, PA to Eureka,CA. But, I was disappointed with being told that the Ubox would be large enough for a studio appartment full of stuff.

frances c.  |  Expérience générale 
Évaluation :
5

After a four day drive, I arrived at Eureka Uhaul. The staff there was wonderful. They helped me obtain a storage unit to unload my items into, were personable and funny. Thank you for all you did.

todd h.  |  Réservation 
Évaluation :
5

Thanks Michael, Travis and Brent. You always make my visit great!

wendy d.  |  Expérience générale 
Évaluation :
5

I cannot say enough good about the people at the local Jacobs Avenue U-Haul Center. Every single person from the Manager to the front line staff were competent and kind. THANK YOU !

michael b.  |  Expérience générale 
Évaluation :
5

The staff in particular the gentlemen who helped was attentive, friendly and helpful

Kay S.  |  Expérience générale 
Évaluation :
3

.

Cindy L.  |  Expérience générale 
Évaluation :
3

Staff

Cindy L.  |  Expérience générale 
Évaluation :
5

We had a complicated order of 9 U-Boxes stored here which we needed to self-move and unload. Every interaction with this facility went smoothly due to their professionalism and concern for our needs.

Katherine L.  |  Expérience générale 
Évaluation :
5

Lll

peter S.  |  Expérience générale 
Évaluation :
5

Service was excellent

James M.  |  Réservation 
Évaluation :
3

Sometimes there was no access to drive back to the storages. I would have to wait and ask an employee to move something.

justin f.  |  Expérience générale 
Évaluation :
5

Great staff and having a storage unit right there worked out perfectly. Merci.

Chad A.  |  Expérience générale 
Évaluation :
4

It was a busy time of the season and was pleased how efficient they are. sad thing was I was told that I would get a month free of the storage unit a little disappointed when was told they do not .

DEBORAH D.  |  Réservation 
Évaluation :
5

Great service, Ash in particular. Thanks for all the help.

william m.  |  Expérience générale 
Évaluation :
5

Everything went smoothly. I just wish the uhaul trucks could make it to the storage units so we didn't have to move our house 500 feet to the truck or the storage unit because there wasn't enough room

Michael F.  |  Expérience générale 
Évaluation :
5

Staff was very helpful about a change in plans about access to my U-Box.

steven p.  |  Expérience générale 
Évaluation :
1

Customer service assured me that the Eureka site participated in the month free storage with a one way truck rental. Upon arriving at the site was told we had been misinformed. Had to pay high rental

Dara S.  |  Expérience générale 
Évaluation :
5

The staff went above excellent service multiple time. I will recommend this location to everyone

Tom S.  |  Expérience générale 
Évaluation :
5

I was blessed!.Thank You!Love Never Fails, Sondra M. Duff

sondra d.  |  Expérience générale 
Évaluation :
1

There were two holes where mice got through and left droppings all over my things. The dome light did not work. The staff was very understanding of my concerns and helped me file a claim.

ANGELA G.  |  Expérience générale 
Évaluation :
5

Merci

robert w.  |  Expérience générale 
Évaluation :
3

There are no gates at this facility, just cameras. My one issue is that the area between the U-Haul store and the storage area is being used as storage for trailers and you have to veer around them.

Jill R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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