Évaluations des clients U-Haul Moving & Storage of Fairgrounds

Upon returning customer service could have been better. My contract did not match what was in the computer. If I wound not have spoken up, I would have been overcharged.

Why would we enter our card number just for it to not be used? They charged my bf when they should've charged me. They took all the money out of his account when I put my car number in the website.

I am told that renting pickups trucks are a problem for "that" location. I am personally ok with that so long as I can get the smaller van. I don't be moving I only be moving stuff I understand that they have a problem with renting vans from that location. That is ok by me so long as I can rent one of the smaller vans. I don't be actually moving when I rent,I be buying furniture and carrying stuff to the junk yard mostly. Next time I rent I would be satisfied if I could rent the smaller van.

Be more accessible and friendly to customers/clients when entering the building.

Have the truck in the right location. There were no pads as ordered or freezer dolly available. The truck was supposed to be at Addamsome Al. NO NOTIFICATION WAS SENT. WE had to call and find the truck.

I wish I had something to say that could help improve for customer service but for the experience that I have had with everyone that worked there they all were good. Everyone was nice professional and the equipment that I used was always in good working order. I am only speaking form my personal experience and I can't speak for someone else's experience. Keep up the good work

Girl was not friendly she acted as if I disturbed her before the truck keys wasn't in the lock box or whatever. Inside truck had chemical or something all over the seats that I had to wipe off before I got in the truck.

Please have a responsible person in charge of the Five Points West location. This manager/personnel left before closing and could not help customers in need.

There is no area to improve at that location .Customer service was beyond expectations .

Staff was very helpful, informative, & friendly! Everyone had a great attitude and the service was quick and professional. Great job ladies!

Every thing was excellent

Female employee r8jjing store VERY knowledgeable and friendly. Brightened our day.

The trailer was dirty! I had to actually sweep it out before i could put my things inside! Unacceptable!

The young lady at the counter did a great job assisting the customers inside the store while the young man was outside cleaning the trucks as soon as they were returned. There was a slight problem with my rental (the van rented to me was being washed inside and out) but the associate was able to call the manager who had no problem putting me in a different vehicle. I was able to complete my move in a timely manner and return the truck with no issues. Being a former employee of the company and knowing how the rental process goes, I can say they did a great job and I would recommend others to visit this location.

Continue good customer service

They was very racist to me and refused to take cash but took cash from the person in front of me I'm going to talk to a lawyer about discrimination

Escort the customer to the vehicle, I had to search for my vehicle.

Your trailers are in great shape. They are HD and made to be easy to use and maintain.

Needing to take care of my situation, being the only truck you had, it was dirty, I wrnt forward my rental, then I returned it I get charged for a cleaning few, that's some shit.

The place where I finally got a trailer was fine. Otherwise, the experience was horrendous. The place where I was scheduled to get a trailer never opened. I had to drive all over the Birmingham area trying to find one. At least five places that claimed to be open on their website weren't open at all. Although people at your HQ tried to be helpful by phone, they weren't because your "neighborhoid" dealer network is so disorganized. I realize that COVID has made everything different, but this was awful.

Please remove my email from the system. I didn't rent from you. You do not provide a way to opt out of emails. This is a violation of CAN-SPAM act and you will be reported.

Make sure to have the truck that someone reserved. And if the truck is not turned back in on time or if your reservation time has been pushed back the customer who made the reservation should be notified before they arrive.

Rude and ghetto also disorganized

Please make sure front windows and rear view mirrors are clean before it's rented out and had to wait 45 min for a truck because the one I was getting wasn't back so they had to end up giving me another one, so please make sure that you have the truck Already there that was getting Purchased, and if you bring the truck back after hours it was complicated trying to check in on website,

Great customer service from Ms. Cunningham!

There was only one person working the store but she was awesome and her own team player! Kudos to her because she wasn't stressed, providing excellent customer service all while there was a line going to the back door. She ensured the equipment was in great condition and kept a smile. She definitely needs a raise!

Keep up the good work and friendly customer service.

The equipment was clean but was a death trap driving wise. The vehicle fishtailed and swayed at highway speeds. Luckily I didn't have a wreck and become a millionaire.

I rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Thank you for your consideration. Mattie D. Harper

very friendly

Perfect!

The representatives were very helpful!

I they literally over booked the storage unit and my stuff is still on a truck right now on their lot. And I've paid for a storage unit that I'm not ramble to use. They won't answer the phone to let me know what's goin on and they have my money

Clean location.. the second drop off we had to go to. The first location we were given was an abandoned parking lot with drug needles all over the ground and no one to return the truck to, on pearson ave.. this was location was very friendly , very helpful and very clean...

The storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.

Need to be a little more polite. But was ok.

Great customer sercice

You can inform them that they will be charged for another day if 1hr late

I would like to submit a forma dispute and would like a refund of the cleaning fee as well as the after hour fee. I returned the van clean and spent 45 minutes alone in the dark at the Uhaul return trying to get your website to work. It said that there was no record of my rental at uhaul.com/share. I had to leave for my safety and just drop the keys in the drop slot.

Truck was cleaned. Truck engine light came on. When applying brakes truck seemed like it wouldn't stop. Think truck just needed to be serviced

I would rent from this location again.

Check out, and check in was easy.

Customer Service was EXCELLENT..

While I was picking up my truck, a young man standing behind me was talking on his phone and cursing and talking filthy right behind me when I turned around to say excuse me he cursed at me and scared me. The lady behind the counter was very kind and took care of the situation. I believe that she should be rewarded for D escalating a tense situation.

Shenita is always courteous and attentive.

Make sure everything works in the truck. Make sure everything clean

A/C upper vents did not function. Side mirrors would not stay in position.

Train employees to have better customer service and not to add charges on people without their knowledge

We had to call back to extend the days we needed and it was not a problem! Very easy to work with you and your situation!! Would recommend to a friend!

Please make sure staff has enough help on Sunday. At least 3 people should be there. It would make it easier for the staff to maintain each station. The lady that was performing the morning check-ins had such a pleasant attitude and was the kind of person I like to handle my customer service experience. Upon return, another young lady was there. She had great attitude and was pleasant as well.

I hope I never have to us U-Haul again. The reservations process sucked. I did not like the pricing. I could have went to a competitor and gotten a flat rate with unlimited mileage but had no choice but to use U-Haul because all of the other competitor's van was rented out. I returned the van and the system automatically charged me for gas that I know I put back in the tank according to where it was when I got the van. A U-Haul employee was there with me upon turning the van in and I showed him, according to the paperwork I had indicating where I should refill the gas tank to. He said he was going to fix it but when I checked my credit card transactions the charge was still there. I just did not like the experience. I called the customer service line and was on hold for 45 minutes to an hour to get someone. Again I no choice but to use this company because I originally reserved a van with a competitor ahead of my move and got a call from them the day before saying they had to cancel my reservation because of van troubles and they didn't have a replacement, I will deal with them on their own customer service site, but that's how I ended up at U-Haul. I just did not like the outcome dealing with U-Haul.

The pick up location was changed a few days before I picked up. It was not a convenient location to me.

Due to the COVID19, RESPONSE time at 1(800)# is stressful held for 10 - 20 minutes on multiple occassions the past 2 weeks. This is not the service we have come to expect. We rent at least once a month

Very ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..

I wish the upstairs storage had a ramp we could use that when taking the washer and dryer up

The lady that worked Saturday Morning was extremely helpfully. I had so many questions and concerns, she took time to answer every questions and to help me, even though she was the only person work and had customers. She did not get an attitude nor was rude, and I know I was working her lol I just want to say Thank You for being helpfully and professional.

This was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn’t fit the capacity of my goods. We were threatened by the staff. Worst experience ever.

I encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded

I made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out

Management was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.

Thanks to y'all😊

Excellent

Your price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..

They were very knowledgeable, kind and eager to help.

Been coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.

I am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!

I was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.

I would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.

i have not used your service in over a year. Please follow up on this. i never been in alabama .

I had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.

Thanks very much to everyone!

We had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Thank you

Efficient and friendly prompt service will use this facility again

The Staff's attitudes were horrible. I've used this company several times, but never have I experienced such rudeness.