Customer Reviews for U-Haul Moving & Storage of Fairgrounds

This was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn’t fit the capacity of my goods. We were threatened by the staff. Worst experience ever.

Excellent customer service

Didn’t greet customers, when waiting on you they lack clear communication/explaining, & unprofessional attitude.

When I picked up the vehicle, the branch manager and other employee was helpful. Upon returning the vehicle, is when zzz I encountered problems. The vehicle was returned Friday night at 7:30 pm. The keys was given to the employee . I received an email Sunday, that the vehicle had been returned on Sunday at 9:22 am. So I was charged for a vehicle that had been returned on FRIDAY! The employee who assisted us with this was very unhelpful. Will never rent again

Maybe have one more person, to speed things along in the mornings on the weekends. However wasn't to long of a wait

Honestly, I’ve rented several Uhaul’s over the years. This was the most efficient & friendly service I’ve ever received. The young man who assisted me was at the very end of his shift, yet his positive & happy personality left me feeling good! Great people skills and exceptional customer service!

I was very disappointed in the Safe Drive online services. I was gravely inconvenienced because due the lack of communication on the part of the online agents. Please ensure that all online reservations are verified with the appropriate locations.

All employees needs to be on the same page. Everything the corporate office knows, the regular U-Haul office should know the same aspect of the business.

Young lady on duty, extremely helpful and nice!

Great experience overall

I encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded

Find a way to not charge your customers for mileage and still expecting them to maintain gas out of pocket as well... If they have already put gas in the vehicle and brought it back in a timely manner with no hassle nor holding up the vehicle for the convenience of other fellow consumers then why are we paying per mileage when gas is already fulfilled back to or over what the mileage was on prior to the one using the vehicle? Smh HIGHWAY ROBBERY... ALWAYS

Shanita at intake was extremely pleasant and very competent in her knowledge of the rental process. She explained everything thoroughly! I was pleased with the vehicle as well. It was clean and very easy to handle. I would definitely use this facility if I or anyone in my family were to move again!

Have more appliance dollies available

I have no issues with this location and I can’t fix that which isn’t broken. Keep up the great job.

This company is a rip off

I made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out

Speedy pick-up and drop off. The employees were very friendly and helpful. My rates were decent, I would definitely rent again if needed from this location.

Rude employee... I had to mop a truck that was not cleaned in the beginning... Contract was not explained

The service I received was very good! Friendly and professional customer service.

very professional workers at this location, manager had great knowledge of what I needed, very clean and fast service, thank you U Haul.

Management was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.

Excellent customer service!

Long wait times, up to nearly an hour with a reservation and was forced to return the truck after a few hours due to malfunctioning breaks. Still waiting to hear from a manager.

I rent a truck at least once a month. This past Friday on January 31st I rented a truck and as I was driving, I heard something that sound like it was sparking, but I never saw anything. A police stopped me and told me thatI had a plug hanging from the hood. I looked under the hood and jumper cables and battery was hooked up to the battery. The police told me it was a very dangerous situation. I asked a guy would he remove it for me, he did. I was so nervous about what could have happened. I did call UHaul to report it!

Check-in personnel

Clerk had nasty attitude

I was overcharged for the services and I was highly dissatisfied and the comunication skills are very poor

The customer service was horrible attitude and smart mouth

It would be nice if I could get a $10 off coupon or something. $19.95 is never really $19.95. The sales lady was very nice and she always is that way.

I reserved a 26 inch and When I got there it was not available, it was being given to somebody else in front of me. The other 26 inch was parked on the lot with someone elses in it, Locked up. I waited in line another hour as they only had one person working and literally 10 people in line. The young lady had to keep calling her manager to get assistance and the manager was rude to her and cursing and saying "fuck her" referring to other customers via speakerphone. Everyone was frustrated as this young lady needed assistance and had to handle the desk, multitask check ins and the phone. I was supposed to have been discounted bc I had to get a smaller truck which required additional trips vs one truck and upon return it did not occur. The young lady working was very nice and kept apologizing to everyone.

More help for faster service would be great.

Always a pleasure with this location. Staff always helpful and friendly and fast smooth process.

I would have liked dropping off truck at end destination. Having to return to original starting place cost more and inconvenient. Uhaul changed location of pickup. Not first time this had happened. Company should say they have one then say they don’t.

Very nice staff

Every thing were awesome

Good experience

Customer service excellent

Real friendly and great customer service from the staff

Verify that locations on the internet still work with u-haul. The person at the pickup point and drop off point were great.

Manager at this location is very nice.

CUSTOMER SERVICE WORKERS NEED TO BE CLEAR ON RULES WHEN RENTING A UHAUL. WE GOT CHARGED FOR 3 EXTRA DAYS BECAUSE IT WAS UNCLEAR ON DROP OFF LOCATION OF A UHAUL. WE DROPPED OFF LOCALLY AT ANOTHER UHAUL PLACE AND WAS UNAWARE THAT WE COULD NOT DO THAT

The customer service was excellent, but the truck had ashes on the floor and the faint smell of marijuana. The vehicle also is in need of shock absorbers, with a full load steering was. Very difficult. I was physically tired when I drove to my destination which was only 20 miles.

The manager on duty was unprofessional. She was either on the phone or talking to a personal guest while picking up and returning the equipment. This location can benefit from training on professional communications with customer in person and over the phone. Not talking on her personal phone while interacting with me would have gone a long way with me.

The lady working there by herself moved like a snail. We were on a time table so the extra slow pace was trying.

Your company has excellent customer service. Thanks

I was charged twice for my rental which put my banking account into a negative balance. The customer service rep told me it will be fix in 3-5 days for the double charges. My account still haven't been fix as of yet. I will be contacting the headquarters to get this taken care of .

Have a dedicated location, that is EASILY accessible for the return key drop. Second time I wasn’t able to return the key in the manner I was supposed to at this location. Causing unnecessary visits to the location.

I'm not sure this location is the only location I go to. Excellent service though

Ms. Shanita, the GM, and the Staff were GREAT and very accommodating. I can't think of a thing that could be better! THANKS!!

Customer service was professional and inviting, kind and friendly. The customer service, Ashley was pleasant, and knowledgeably. I'll tell all my friends to go to uhaul for all moving needs

Love the clerk, fast and efficient.

good service.

Very helpful staff friendly and I love the manager very helpfull

Thanks to y'all😊

Excellent

Your price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..

They were very knowledgeable, kind and eager to help.

Been coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.

I am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!

I was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.

I would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.

i have not used your service in over a year. Please follow up on this. i never been in alabama .

I had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.

Thanks very much to everyone!

We had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Thank you

Efficient and friendly prompt service will use this facility again

The Staff's attitudes were horrible. I've used this company several times, but never have I experienced such rudeness.