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Kimberly G.Customer Reviews for U-Haul Moving & Storage of Fairgrounds
Testimonials From Recent Customers
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I was told incorrect pricing information also I feel like I was not assisted properly by the employees when I picked up the truck n charged unnecessary prices after being told something else by another employee
khadidra D.TheyExcellent customer ser
Henrette J.This has nothing to do with this store location, but yet the overall experience with uhaul from reservations. My reservation was set for Friday 9am I arrive at location store closed. I called uhaul rep by the name of Jess she confirmed the store would open at 10am and set my new reservation for 11am. 11:07am I arrive at location to find out their still closed during time of my pick up. I called back to speak with another rep to tell me I'll have to go to another location that's out of my local area meaning it's more for mileage. Due to that inconvenience it should be some compensation on my mileage with me traveling 20miles from and back to uhaul.
torrence L.I feel.as though my particular rental truck needs maintenance. It seems as it were jerking as I was driving. My moving partner stated the same as we were moving our items. Without me mentioning it.
Tiffany C.The Truck Has some issue with the Power Steering But overall it was ok
Cruz David V.There were no appliance dollies available i wasn't told that during reservation and the truck I used drove very rough as if needing a tune up. I had to ask the clerk fir a refund of the dolly because it was on my reservation its just lucky for me she was there when I returned the equipment because another clerk would not have known to not charge me and she did remove it until I asked.
Laquetta R.Lack of staff and had to wait a long period of time to check in when I checked in they canceled my reservation.. Very bad experience
Vonetta P. | Premières impressionsThe manager was great and very informative
Domini C.Stop charging customers for hidden fees. I was charged $38 for using my credit card, not once was it mentioned a fee. $25 for a cleaning fee for what nothing was on the van. I used like uhaul until this last reservation
Darian M.Great all around place to rent from
Charles R.Not be on the phone while dealing with the customer standings in front of you, trying to to rent and pay for it. Never knew when they were talking to me or someone else.
Charles B.The manager was beyond professional. She was friendly, courteous and knowledgeable.
Beverly C. | Premières impressionsThe employees are excellent; however, the $19,95 truck drives too rough and the excelling is horrible.
REVELA W.Disclose correct information
Verlisha C.Great service and amazing staff.
darres W.I would like for there to be more people to sign you in when picking up and dropping off rentals to avoid the lengthy wait.
judith M.The truck was bad when they rented to me I had to get a refund and rent from another location and it delayed my move by a day
Sheron C.They were very nice and professional. I would definitely give them more than a 10. They assembled my merchandise and were very careful as to how they did it. I will definitely tell family and friends about Conns
Rhonda H.Very great staff!! Thorough and was fun to talk to.
Tadra W.Add security to this location. There is UHaul bandit in the area. I was told that everyother night he steals parts off the the UHaul equipment thus compromising the customer's experience. I loss about a hour off life precious time getting my reservation processed because the bandit had disabled all the equiptment. I couldn't fulfill my timely agreement with helping my company VIP. Nice, friendly customer service counter. I welcome any type customer appreciation gift you offer tocustometrs with horrible experieces. My experience with UHaul costed me $400.... I can be reached at 205 249 8242 or 2005 Northland Ave SW, Bhm, Ala 35211. Regards, Kent Porterfield
Kent P.Manager and employees was very nice and helpful
Rashawnda T.My experience was awesome at this location. The service technician was very helpful and understanding and went out of her way to assist me in every way. She did everything with a smile and made me feel at ease. Thank you Ms. S. Cunningham.
judith M.Gentlemen on evening shift and General Manager Definitely keeps my business. Only location I prefer
Alan C.The cargo van was awful. It was nasty and had old food utensils in the back that looked like it had been there for days. There was broken glass in the back, it smelled like smoke…and the most awful part is that someone tied a used condom to the windshield wiper blade and human Feces was on the front window. The most horrible experience renting from U-haul I told the staff and they didn't seem to care and didn't seem surprised!!!
Sparkle M.Gas tank was not full and still wanted me to bring van back on full tank. Charged me when it wasn't. Car had oder.
Karimatou D.Staff was friendly and courteous. Quick and easy to drop off equipment.
William J.My reservation site was changed last minute so I ended up going to the one I did the reservation for and not this new address. I would like for uhaul to try to alert that the reservation location has indeed changed as I was going on old info when I did my driving google maps only to when in app be told I was at the incorrect address.
ELAINA H.Very clean truck full of gas and drove smoothly. Great experience.
Glynda B.The truck was seriously out of line which made it hard to drive. Everything else was good!
Anna V.Excellent customer service, but the trailer needed to be cleaned out. The previous customer had left debris in it that I had to clean out before using. Equipment did exactly what it needed to for the trip from Alabama to Texas.
ANDREW A.Have more appliance dollies.
REVELA W.None at this time
Wandra S.Y'all are doing a great job!!, keep up the good work.
Venessa B.Well done job, don't change a thing, keep up the good work.
Venessa B.Nothing at all. Everything was great!!
Ronique U.Truck had items left by previous renter. I called to let the office know that t we as running a few minutes behind on my return time of 4:30. They told me someone was waiting for the size truck I had because they had a 4:00 pick up time. Why reserve them for 4:00 if I wasn't returning until 4:30? I arrived @ 5:01 pm Was charged $50 late fee and an additional $39,95 days rental fee.
Danette H.The manager and support staff are well trained, friendly and knowledgeable which represents your brand well.
kenneth P.Uhaul representatives were very helpful and Informative
georgej H.My experience was a extremely pleasant and the representative was very helpful.
Christal W.Nothing, everything was on time, and professional
Thurman M.Just want to say the staff at this location was wonderful!! Very friendly and caring!
Jennifer M.The representative was not thorough. I gave the representative my reservation number while telling them I was renting a truck. They insisted that I need a major credit card to rent the truck. I already already confirmed with the representative on the phone prior that I was able to simply use my debit card, especially since I used a debit card to save my reservation. All of this was explained to the representative at this location. We went back and forth for about 10 minutes until they actually looked at my reservation and indeed I didn't need a credit card. This caused confusion because It made my family member have to get off work early to give me my card that in fact, I did not even need. Overall, they were pleasant to communicate with but they need to do a better job at listening to the customer and using their tools and resources.
Keona M.The employee who handled my pick up was great. They worked with me to save me an additional stop.
John A.FRAUD & CRIMINAL ACTIVITY ALERT 3028 Bessemer RD Birmingham Alabama 35208 205-785-1524 URGENT- ACTION PENDING AGAINST UHAUL CORP. A Manager and Supervisorn located at 3028 Bessemer Rd Birmingham Alabama 35208 ( 205-785-1524) allowed a rental truck to be rented in my name for my ex-husband on this past Friday. I live all the way in Texas and somehow she allowed this without my identification, signature, or permission. She committed FRAUD and she also stated that her BOSS knew about and allowed a truck to be rented without my knowledge, signature, identification, or permission. WE ARE DIVORCED. UHAUL have violated my rights. I am calling for the immediate TERMINATION of all involved including the supervisor who knew and allowed it. A complete investigation is needed and media contact to further investigate criminal fradulent actions at that UHAUL LOCATION. The rep stated to me when I called about it after receiving SEVERAL emails about a rental in Birmingham on Bessemer Rd while I was at work in Texas. Your UHAUL employee he gave (rented him the truck under my CELL PHONE NUMBER!!!! AND NAME!!!!WHAT??? Are you kidding me???? Fire them and compensate me for my time spent off work to investigate this ridiculous CRIMINAL act of FRAUD. Dr. Delorise Webber (jenkins) 214-458-0901
Delorise J.No one was in a hurry for anything No clear process for picking up truck When dropping off, waited in drop off for 15 minutes. When they did show up Guy grunted something about key. Did the checkout , then pointed at office twice and i finally got out of him thats where you got receipt. You could tell customers were the worst part of their day
steven N.This location was our first choice for a trailer pickup in Birmingham but they didn't have any in stock.
Marquitta H.1. Allow your customers who have been there longer than 6 months to use your private dumpster. It's selfish not to allow it. 2. Help customers toss mattresses, especially if they have been there longer than 6 months. Set up a system to help hall away items for customers who have paid for long stays. 3. If a customer has patronized your business for a considerable amount of time be willing to bend a few rules. Make it fair and willing to help assist the customer. Be willing to bend stiff rules. Then your customers will always return to a family like business.
Terria W. | Expérience généraleExcellent service à la clientèle
Joseph W.Overbooked. The truck I reserved was not there, and I was forced to take a smaller truck which was very inconveniencing. I will never use your company again if I can help it.
Vanessa M.Everything was perfect. Fast and friendly customer service.
Alexis H.when time, location and pick up preference are changed the customer needs to be notified.
Chakita S.Didn't visit the inside of the store, but the outside of the store was clean and the equipment return process was simple. Excellent experience!!!
Jeffeny C.Truck was not clean or ready. Was not the location I booked.
Michael H.I arrived at the store today to get a truck. I called to extend the time but couldn't reach anyone. I also tried sending a message and no response. I ordered moving help to arrive at 7am and they never showed up. I'm pregnant and recovering from a car accident. I continued to call the company and could not speak to a person I had to text. I had to call corporate, moving help and staff multiple times. But they demanded their truck back and threatened to call the police. I told them I'm helpless and need help but I can't unload the truck myself on time. I was given a truck with marijuana in it and the truck was on empty and I had to fill it up. Now I'm charged a fine and charged for the moving men who never showed
Lanetta H.The young lady that took care of me at customer service desk did an outstanding job.
Deyiia H.The storage unit wasn’t suitable for what I needed.. had to cancel and go somewhere else..
AUDREY G. | Expérience généraleLamento mucho. Decir que la persona. Que me atendió de muy mala forma. Yo e requerido el servicio por otras ocasiones esta ves. La persona que atiende. No es nada agradable tenía una reservación. Y decíaque no tenía la reservación y que no tenían. STORAGE. a atenderme por qué mi inglés no es muy bueno me sentí muy incomoda con el trato hablé con una persona de servio y ella me ayudo. A que me buscara STORAGE y me dio uno muy pequeño fue nesezario buscar iotra reservación más
LILIA O. | Premières impressionsnice place. helpful staff
cottrelle e. | Expérience généraleTHE MANGER THE WOMAN! IS VERY RUDE AND SHE IS NOT U-HUAL QUALITY!
GENERAL D. | Expérience généraleIls sont super!!!
Lashika R. | Premières impressionsThanks for the free month! Awesome....
SANDRA L. | Expérience généraleShe was nice the manager
Anthony P. | Premières impressionsAlways friendly and was always greeted with a smile.
Davisha D. | Expérience généraleShanita is great!
DEBORAH N. | Expérience généraleThe young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points location
Jasmine T. | Expérience généraleAngel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.
RUBY W. | Expérience généraleI rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Thank you for your consideration. Mattie D. Harper
Mattie H. | Expérience généraleThe storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.
MATTIE M. | Expérience généraleCustomer Service was EXCELLENT..
Danita S. | Expérience généraleVery ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..
Danita S. | Premières impressionsI wish the upstairs storage had a ramp we could use that when taking the washer and dryer up
Sheena C. | Online Move InThis was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn't fit the capacity of my goods. We were threatened by the staff. Worst experience ever.
Traci R. | Premières impressionsI encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded
Charles H. | Expérience généraleI made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out
James B. | Expérience généraleManagement was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.
Keona J. | Expérience généraleThanks to y'all😊
Jacqueline M. | Expérience généraleExcellent
Janice B. | Expérience généraleYour price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..
kc r. | Expérience généraleThey were very knowledgeable, kind and eager to help.
Janice B. | Premières impressionsBeen coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.
Jose C. | Premières impressionsI am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!
Grace W. | Expérience généraleI was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.
ANNIE E. | Expérience généraleI would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.
Erica C. | Expérience généralei have not used your service in over a year. Please follow up on this. i never been in alabama .
Howard S. | Premières impressionsI had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.
Cassandra Y. | Expérience généraleThanks very much to everyone!
Hazel N. | RéservationWe had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Merci
robert m. | Expérience généraleEfficient and friendly prompt service will use this facility again
charles j. | RéservationThe Staff's attitudes were horrible. I've used this company several times, but never have I experienced such rudeness.
Tywanna H. | Expérience générale