Customer Reviews for U-Haul Moving & Storage of Fairgrounds

Évaluation :

5

Rien

Évaluation :

3

Availability of more mid-sized cargo vans from 10' box to15 trucks! I needed a larger vehicle for a short move and chose a smaller box truck! Made the move in multiple trips however ran close to exhausting 4 hr limit! Would offer time rentals from 4-6-8 hrs vs complete 1day rentals!

Évaluation :

5

Everything went so well with me, everyone was so kind and amazing, yet professional in explaining everything to me.didnt see anywhere for improvement, great service and great prices.

Évaluation :

5

N/a

Évaluation :

2

Truck was driving terrible shaking etc..took 4 hours to locate a rental for me although I had reservation

Évaluation :

5

yytt%GTG

Évaluation :

5

The Vehicle was clean and the whole experience was seamless

Évaluation :

5

The lady that helped me was very helpful courteous and sweet. She explained the process and made me fully aware of all the guidelines and steps . I believe her name was Shanita or something similar . She's doing a awesome job

Évaluation :

5

Good customer service

Évaluation :

5

Keep doing what you guys do

Évaluation :

1

Very unprofessional and very rude

Évaluation :

5

The employee Marquette was was friendly and professional with every single customer that I saw come in the store , I wish I had my own business I would recruit and hire her in a heartbeat, someone give her a promotion.

Évaluation :

5

Shanita C. at the 3028 Bessemer Rd. location was pleasant, professional, and efficient in helping with all aspects of this rental. Despite a utility dolly not being available at the location, she ensured the truck and all other items we needed to rent were clean and in working order (blankets and dollies). The store was clean and well-organized. We would rent from this location again esp. because of Shanita's calm professionalism in stressful situation.

Évaluation :

4

The only thing was that the oil sign kept coming on in the moving truck and the truck had some hesitation. Other than that everything was good.

Évaluation :

5

Great job with customer service

Évaluation :

1

The lady was rude and her attitude was nasty, when asked for help she replied no and when I turned the key in she wasn't pleasant and started an argument

Évaluation :

1

My pickup was perfect, the associate was very polite and made me feel like I was her only customer. Great example of how a business should operate. My drop off experience was terrible, the associate acted as if I was bothering her. I asked her for a trailer jack to disconnect the trailer from my truck and she that it had one and all I had to do was wind it down. I told her that it didn't and she to just lift it up and take it off. Even though my initial encounter was pleasant, I will not rent from this location again.

Évaluation :

5

Keep up the good work

Évaluation :

4

The dolly wasn’t in the truck and it seemed like the transmission wasn’t shifting gears correctly

Évaluation :

3

They closed early before 7pm

Évaluation :

5

Marquetta is the best thing that ever happened to Uhaul at the 3028 Bessemer Rd Location, she's patient and understanding and very thorough. Thank you for your service.

Évaluation :

5

Just make sure that the vocation is comfortable for the person that will be renting it and let them know ahead of time before they take the vehicle that those miles are included or not included just to get to your location that you will eat up your mileage they won’t be surprised at the end that they went over the mileage.

Évaluation :

5

The lady working the desk was very nice & helpful.

Évaluation :

5

The staff was quick and efficient at getting us the keys and on our way!

Évaluation :

5

The only the wrong wAs the on line method with returning the vehicle.... The App kept freezing up And it EXTREMELY difficult to downloAd photos of expection....

Évaluation :

4

Very well run & managed..everything clean organized & great employees..I told the manager how impressed that she runs the best Uhaul...

Évaluation :

5

The staff was very professional and courteous. Anytime I have the needfor a truck rental I always prepare my rental at that location. The inside and outside is always well organized and dress right dress. Keep up the good work. Jrs

Évaluation :

1

I never received a call about having to pick up in multiple locations which led me to drive an additional 2 hours in order to find out that the truck wasn't at the expected location. Then when I went to get the truck I had to drive the additional 2 hours in the truck to get my trailer. I wont comment on the staff at the truck location beyond that someone should really look into the customer service there. Let's just say, because I don't want to be too mean, that it would have made for a great comedy sketch.

Évaluation :

1

Well, you could make sure that you send all the details to the right email address. I don't even live in the US, I didn't rent a u-haul, and I e been bombarbed with emails from you all day.

Évaluation :

5

Aucun

Évaluation :

4

I’m satisfied.

Évaluation :

2

The "traffic" team was able to secure a last minute vehicle for us. Which was great. The location was across town, and less than ideal. The customer service associate operated with a fair veil of politeness. When I went to get in the vehicle, it was parked between two others. And had to be backed out on the edge of an incline. After conquering this rough start, I continued on. In short, I'm surprised this vehicle hasn't shaken itself apart yet. I don't know if this ride quality is common on a 20' but it was unnerving for me. The final hiccup was in trying to find the key return, a small slot cut in the paneled garage door of the building. But, it taught me the value of making s reservation.

Évaluation :

3

Well I was told that I had rented the truck the day before and when I got there on yesterday I was told that I hadn’t but $100 has been taken from my account and my account shows that you guys have kept my money so when I came on yesterday to rent the truck but the company was closed and yet I had not gone 3 miles but I made sure the truck was filled with gas and yet I returned the truck full and I got a receipt that I could read and I feel as though I’m being taken advantage of but $100 plus yesterday’s money and I rented a truck about 2weeks ago and the truck wasn’t on half full when I got it but I fill it back and shooting was in the area as I was returning the truck and I told them but they said that they couldn’t do anything about it so I really don’t know who to talk with and I cannot read yesterday’s receipt but thank you for your concern

Évaluation :

5

No improvements necessary, everything was better than expected. The young lady behind the counter was very helpful, she made it all so easy. Also, another young lady that was working the Equipment Return area was a great help. The van I rented was clean, modern and surprisingly good on MPG. I am totally impressed with the professionalism exhibited at that location.

Évaluation :

4

Clean the equipment bettery

Évaluation :

5

Very professional staff

Évaluation :

2

Reservations made for pickup at requested area, mileage charged for pick up at another location totaling $50.00. This isn't fair nir ethical.

Évaluation :

3

Contact the customer before changing the location

Évaluation :

1

I had to pick up the truck 45 miles from my house and in the first payment where y'all changed me for mileage that mileage wasn't included or give to me so now I have to pay extra for going out of my way to use your service. I will do everything in my power to never use U-Haul.

Évaluation :

5

Excellent service à la clientèle 

Évaluation :

1

MY TRUCK DROVE HORRIBLE,i only did one trip bc i was afraid i was going to break down.

Évaluation :

4

Keep spare keys for every vehicle in the office. I returned my van late in the evening and could not find a place to leave the key so I locked it in the van. The following day I had to pay $130 to have a locksmith unlock the van because the office did not have a spare key. It really colored my good experience with picking up the van.

Évaluation :

5

Customer service Representative was excellent

Évaluation :

5

The representatives were professional, kind, knowledgeable and engaging with the customers. No improvements necessary.

Évaluation :

5

Customer service suck but the rental was great but do online

Évaluation :

5

I love the staff at this location they are very helpful

Évaluation :

4

Rien

Évaluation :

5

Everything was great.

Évaluation :

5

The lady at the counter was very friendly and helpful in the entire process. I had to keep the trailer an extra day and she took great care of my needs.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Customer service was great very helpful

Évaluation :

3

The place had what I needed and seemed very helpful , place was clean , vehicle was clean. Can't think of anything bad to say other than it would've been easier if the key drop was a little easier to find . I was looking for a box but it was a hole in the roll up door .

Évaluation :

5

Store was nice and clean.The customer service was excellent

Évaluation :

5

Nice people always friendly

Évaluation :

3

The storage was dirty, something stick is on the floor as we speak.

Évaluation :

5

The ladies that work there were wonderful and down to earth. They were very helpful and pleasant to talk to.

Évaluation :

5

Excellent 

Évaluation :

5

Shanita and staff are always helpful with positivity. This move has been my first and it is arduous. They have advised me correctly on multiple occasions saving me money and time.

Évaluation :

3

The whole experience was a very good one.

Évaluation :

5

This is the first time I needed to use a storage space and I was very satisfied with the service.

Évaluation :

3

I was quoted a free month and I even have that free month emails but once I got there it was completely different. That's not right to quote a price then change it or say it's according to facility. That needs to be in bold print when booking the storage. It's in poor taste and false advertisement.

Évaluation :

3

Customer service should be better from the employees inside the store.

Évaluation :

5

I have nothing but good things to say about your company everyone was friendly they bent over backwards I love it!!

Évaluation :

5

It was a last-minute move and ladies were very friendly and accommodating and help with storage and a truck. Very professional clean and courteous

Évaluation :

4

very good

Évaluation :

3

Parking space was limited due to working on new adding new concrete to the area but not convenient alternative parking. Also better customer services with some of the reps others were amazing including Marquitta she help me move the truck, explain the process of storage and returning the truck, transfer the card information and very friendly to me and my friend.

Évaluation :

3

Ms Cunningham was good, having a extra lock on the storage when I arrived on 3 different occasions for no fault of mine is mind blowing and a huge inconvenience, due to that I decided to cancel the storage after 27 days of rental, the staff need to make sure they know the status of each building as far as not being doubled booked,payment status, etc to ensure what happened to me don't happen to anyone else. I will not recommend this Uhaul location 3038 Bessemer Rd, Birmingham Al 35208

Évaluation :

5

The manager is great love her very helpful

Évaluation :

1

The attendant/ cashier had a bad attitude

Évaluation :

4

Thanks Rwrightbey

Évaluation :

1

I am disabled. they stole my families belongings. Moved our stuff. Claimed they fired person responsible. When I complained and asked for help. They sold our stuff. 2 days ago. Peter hall/hill Sharita Cunningham Twila should be fired for fraud, embezzlement and violation of rights. This is a liability UHaul will not survive.

Évaluation :

2

My unit got damaged really bad, all my clothes and furniture was destroyed

Évaluation :

5

Marquette was very helpful and patience. Even those she was working alone she made sure I was well taken care of alone with the other customers.

Évaluation :

5

Everyone there is so pleasant.. Awesome staff

Évaluation :

1

Lack of staff and had to wait a long period of time to check in when I checked in they canceled my reservation.. Very bad experience

Évaluation :

5

The manager was beyond professional. She was friendly, courteous and knowledgeable.

Évaluation :

2

1. Allow your customers who have been there longer than 6 months to use your private dumpster. It's selfish not to allow it. 2. Help customers toss mattresses, especially if they have been there longer than 6 months. Set up a system to help hall away items for customers who have paid for long stays. 3. If a customer has patronized your business for a considerable amount of time be willing to bend a few rules. Make it fair and willing to help assist the customer. Be willing to bend stiff rules. Then your customers will always return to a family like business.

Évaluation :

1

The storage unit wasn’t suitable for what I needed.. had to cancel and go somewhere else..

Évaluation :

1

Lamento mucho. Decir que la persona. Que me atendió de muy mala forma. Yo e requerido el servicio por otras ocasiones esta ves. La persona que atiende. No es nada agradable tenía una reservación. Y decíaque no tenía la reservación y que no tenían. STORAGE. a atenderme por qué mi inglés no es muy bueno me sentí muy incomoda con el trato hablé con una persona de servio y ella me ayudo. A que me buscara STORAGE y me dio uno muy pequeño fue nesezario buscar iotra reservación más

Évaluation :

5

nice place. helpful staff

Évaluation :

1

THE MANGER THE WOMAN! IS VERY RUDE AND SHE IS NOT U-HUAL QUALITY!

Évaluation :

5

Ils sont super!!!

Évaluation :

5

Thanks for the free month! Awesome....

Évaluation :

5

She was nice the manager

Évaluation :

5

Always friendly and was always greeted with a smile.

Évaluation :

4

Shanita is great!

Évaluation :

5

The young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points location

Évaluation :

5

Angel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.

Évaluation :

3

I rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Thank you for your consideration. Mattie D. Harper

Évaluation :

3

The storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.

Évaluation :

5

Customer Service was EXCELLENT..

Évaluation :

5

Very ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..

Évaluation :

5

I wish the upstairs storage had a ramp we could use that when taking the washer and dryer up

Évaluation :

1

This was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn't fit the capacity of my goods. We were threatened by the staff. Worst experience ever.

Évaluation :

3

I encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded

Évaluation :