The young lady at the counter was very helpful, efficient and professional....will visit this location again.
Andrea GriffinCustomer Reviews for U-Haul Moving & Storage of Fairgrounds
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They need to make the gas readings match contract and truck always got to pay $25 or more for gas when You put it back where It was from beginning
Cynthia MccainRien
Jessie JonesMy Uhaul was "dropped off at the wrong location" so I had to go to this one. I had to drive out of my way as movers were waiting on me.
Sarah Blinn.y personal opinion is that you keep the staff you because they are courteous and very helpful
Demetrius PreyerThe storage was dirty, something stick is on the floor as we speak.
Britney Edwards | Premières impressionsExpand parking area for trailers.
Kenneth McReynoldsI rent monthly and Sherita is an excellent professional with a pleasing personality and attitude
Alfred GreenGreat Customer Service. Very friendly and helpful and insightful of my needs and my uncertainty of good old Internet. All in all my experience was a pleasant and easy.
Synetric OllisonThe ladies that work there were wonderful and down to earth. They were very helpful and pleasant to talk to.
terese roberson | Expérience généraleExcellent
Jerome Jones II | Premières impressionsI asked the manager at the store why the price was different from on line. His exact words were, I am not going to even try to explain. Heck I don't even know or understand myself. Call customer service. My suggestion for improvement is customer service training, store/rental policy refresher as well as leadership skills development.
Kimberly AgeeWhen I arrived the guy at the cash register was nice but never moved out of his seat after we was done to come check the truck and see if it was ready. The truck was dirty inside and out. It had equipment in it that I never asked for but was charged for. Luckily I'm in a good mood or I would've rated it a 1.
Jeremy MarksShanita and staff are always helpful with positivity. This move has been my first and it is arduous. They have advised me correctly on multiple occasions saving me money and time.
Anjanetta Foster | Premières impressionsUnprepared
Steven WelchStaff not doing their job! Having the customer, hook up their rental equipment.
devon robinsonUsing the app to pick-up was not as easy as I was hoping. Also, the pick up location was further then what I had asked for which caused me to go over the mileage range and have to pay more in the end. I was not informed of the pick-up location until a few days before and we tried to call and change it but no luck.
Kennedy` StaleyThe whole experience was a very good one.
Jackie Clay | Premières impressionsEverything was super good
Eric ThomasThis is the first time I needed to use a storage space and I was very satisfied with the service.
Ruby Calisle | Expérience généraleI'm happy with employees, kinda pissed about y'all having to mail deposit, bad setup. Good experience with locations as always. A+, except for mailing deposit, put me in a handle.
Jess MorganI was quoted a free month and I even have that free month emails but once I got there it was completely different. That's not right to quote a price then change it or say it's according to facility. That needs to be in bold print when booking the storage. It's in poor taste and false advertisement.
Annesha Garner | Premières impressionsThe young lady waa very helpful, polite and knowledgeable. Even though it was raining and cold, she still kept it very professional. I definitely will be back and will for sure recommend this location.
Lester McKinneyKeep Doing What Your Doing' Shout Out To Store Manager Ms.Cunnigham!!
LEE BUSHAll went well every one was profesor
Gerald WilsonThe Truck was loud and had very little power
Andre HollingsBetter customer parking
Velma SheffieldI know that it's difficult to find people to work these days but there was only one worker who was very unprofessional. She was on her phone while getting our rental prepared, clearly didn't want to be there, it seemed like she knew what she was talking about but was very short with her words. This location is not in the best part of town which made refueling the truck a very frantic experience. In the 5 minutes at the gas station, we saw numerous police chases and were begged for money from a homeless woman. Returning the truck after hours was also very confusing. I wish the worker had gone over it with us ahead of time. I understand these are somewhat unavoidable complaints but my suggestion is hiring more welcoming people and moving this location to a different part of town.
Daniel MeisenheimerNothing.Great customer service.Very patient and professional staff.Easy rental and return at this location.
Valerie WilliamsS.O.
ANGELA STONENothig
JAISMINE CHATMANMy experience was great the truck had a leak and some of my items got wet on the inside of the truck because it stormed here
Dorissa WhatleyCustomer service should be better from the employees inside the store.
Mia Day | Expérience généraleStaff always the best and good humor Shenita forever rock best GM at Uhaul the best best best that's why I only go to this one!! No matter where I live I rather pay extra miles !!! Check receipts
Alan Chisem SrS.O.
WILLIAM HUDSONI was charged for 2 rental periods because there was only 1 person working when I arrived and returned which in turn took away time from my rental time period. it took almost 1 hour to get squared away & drive off.
Malika FlukerExcellent service à la clientèle
Lee MitchellThe Staff Was Rude
jonae woodsNot
James AndersonCustomer service could of been a lot better
Tenisha Grimmettmake sure they know exact which person truck they are handling and not getting them mixed up with the next customer
Jyuna williamsBest rental experience ever. Agent is very knowledgeable and goes beyond expectations. Dropoff quick and easy. I will use service again.
Will RamseyLazy and rude staff even the Manager!
shnequa sandersLocation charge extra stating U-Haul was returned at five and it was originally return at 430 as scheduled. Fees was not wha the company advertised
Lavetta BrockMuhammad showed the best customer service I’ve ever send
D'Andrea GrayI have nothing but good things to say about your company everyone was friendly they bent over backwards I love it!!
vera Anderson | Premières impressionsHave What I Need WHEN I Need it' Nuff Said.
LEE BUSHWindows were dirty, could barely see out of them. Tire system maintenance light was on.
Jerald ByrdEmployees make you feel relaxed and appreciated
veronica edwards-johnsonAutomatic checkout
ROBERT CUNNINGHAMMrs. Marquette was very sweet and extremely helpful. She kept a smile on her face throughout the whole transaction and gave excellent customer service.
Brittany RossMr. Muhammad was extremely helpful and courteous. He is a cool guy with great customer service.
Brittany RossMake sure your reservations are available. I went to pick up my truck on Valley Rd in Birmingham and was told my truck wasn't available after booking it a week in advance. Had to drive 10 miles to another location and it put me one hour behind schedule with my movers.
Richard LenierGet Rid Of Your New Assistant Manager. He's Very Unprofessional.
Sherie MooreNothing good job
Peggy AtkinsAlthough the system at UHaul was down, the General Manager was courteous and she helped me purchase my truck through the web.
Dawn DrakeIt was a last-minute move and ladies were very friendly and accommodating and help with storage and a truck. Very professional clean and courteous
terese roberson | Premières impressionsOur receptionist gave excellent service!
KIMBERLY BARNESvery good
WILLIE STEPHENS | Expérience généraleParking space was limited due to working on new adding new concrete to the area but not convenient alternative parking. Also better customer services with some of the reps others were amazing including Marquitta she help me move the truck, explain the process of storage and returning the truck, transfer the card information and very friendly to me and my friend.
laquisha wilson | Premières impressionsMs Cunningham was good, having a extra lock on the storage when I arrived on 3 different occasions for no fault of mine is mind blowing and a huge inconvenience, due to that I decided to cancel the storage after 27 days of rental, the staff need to make sure they know the status of each building as far as not being doubled booked,payment status, etc to ensure what happened to me don't happen to anyone else. I will not recommend this Uhaul location 3038 Bessemer Rd, Birmingham Al 35208
Kala Echols | Expérience généraleThe manager is great love her very helpful
Falisha Gosha | Expérience généraleThe attendant/ cashier had a bad attitude
Michael Jones | Premières impressionsThanks Rwrightbey
RICHARD WRIGHT-BEY | Expérience généraleI am disabled. they stole my families belongings. Moved our stuff. Claimed they fired person responsible. When I complained and asked for help. They sold our stuff. 2 days ago. Peter hall/hill Sharita Cunningham Twila should be fired for fraud, embezzlement and violation of rights. This is a liability UHaul will not survive.
JANNETT BANKS | Expérience généraleMy unit got damaged really bad, all my clothes and furniture was destroyed
Linda Robertson | Expérience généraleMarquette was very helpful and patience. Even those she was working alone she made sure I was well taken care of alone with the other customers.
FERRONYE EDWARDS | Premières impressionsEveryone there is so pleasant.. Awesome staff
Vonetta Posey | Expérience généraleLack of staff and had to wait a long period of time to check in when I checked in they canceled my reservation.. Very bad experience
Vonetta Posey | Premières impressionsThe manager was beyond professional. She was friendly, courteous and knowledgeable.
Beverly Clark | Premières impressions1. Allow your customers who have been there longer than 6 months to use your private dumpster. It's selfish not to allow it. 2. Help customers toss mattresses, especially if they have been there longer than 6 months. Set up a system to help hall away items for customers who have paid for long stays. 3. If a customer has patronized your business for a considerable amount of time be willing to bend a few rules. Make it fair and willing to help assist the customer. Be willing to bend stiff rules. Then your customers will always return to a family like business.
Terria Wright | Expérience généraleThe storage unit wasn’t suitable for what I needed.. had to cancel and go somewhere else..
AUDREY GEORGE | Expérience généraleLamento mucho. Decir que la persona. Que me atendió de muy mala forma. Yo e requerido el servicio por otras ocasiones esta ves. La persona que atiende. No es nada agradable tenía una reservación. Y decíaque no tenía la reservación y que no tenían. STORAGE. a atenderme por qué mi inglés no es muy bueno me sentí muy incomoda con el trato hablé con una persona de servio y ella me ayudo. A que me buscara STORAGE y me dio uno muy pequeño fue nesezario buscar iotra reservación más
LILIA ORTEGA | Premières impressionsnice place. helpful staff
cottrelle eatman | Expérience généraleTHE MANGER THE WOMAN! IS VERY RUDE AND SHE IS NOT U-HUAL QUALITY!
GENERAL DENT JR | Expérience généraleIls sont super!!!
Lashika Robinson | Premières impressionsThanks for the free month! Awesome....
SANDRA LAWRENCE | Expérience généraleShe was nice the manager
Anthony Phillip | Premières impressionsAlways friendly and was always greeted with a smile.
Davisha Debose | Expérience généraleShanita is great!
DEBORAH NUNN | Expérience généraleThe young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points location
Jasmine Thomas | Expérience généraleAngel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.
RUBY WILLIAMS | Expérience généraleI rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Thank you for your consideration. Mattie D. Harper
Mattie Harper | Expérience généraleThe storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.
MATTIE MAY | Expérience généraleCustomer Service was EXCELLENT..
Danita Street | Expérience généraleVery ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..
Danita Street | Premières impressionsI wish the upstairs storage had a ramp we could use that when taking the washer and dryer up
Sheena Campbell | Online Move InThis was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn't fit the capacity of my goods. We were threatened by the staff. Worst experience ever.
Traci Riddle | Premières impressionsI encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded
Charles Habersham | Expérience généraleI made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out
James Bell | Expérience généraleManagement was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.
Keona Johnson | Expérience généraleThanks to y'all😊
Jacqueline Moss | Expérience généraleExcellent
Janice Burrell | Expérience généraleYour price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..
kc rishel | Expérience généraleThey were very knowledgeable, kind and eager to help.
Janice Burrell | Premières impressionsBeen coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.
Jose Collado | Premières impressionsI am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!
Grace Woodson | Expérience généraleI was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.
ANNIE EDWARDS | Expérience généraleI would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.
Erica Casselberry | Expérience généralei have not used your service in over a year. Please follow up on this. i never been in alabama .
Howard Sewell | Premières impressionsI had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.
Cassandra Youngblood | Expérience généraleThanks very much to everyone!
Hazel Nunn | RéservationWe had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Merci
robert mcguigan | Expérience généraleEfficient and friendly prompt service will use this facility again
charles joubert | RéservationThe Staff's attitudes were horrible. I've used this company several times, but never have I experienced such rudeness.
Tywanna Henderson | Expérience générale