Évaluations des clients U-Haul Moving & Storage of Farmingdale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Farmingdale

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pamela C. le

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The manager of the was beyond helpful I always use this store the staff is very friendly. Keep up the good work. Thank you!

Michael O. le

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I had a great experience at your Farmingdale NY location. Richie was quite helpful with my auto transport trailer pick up. I do feel that he could use additional help at such a busy location. I was fortunate enough to only have one person in line in front of me, so I didn’t have to wait long.

kristina T. le

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Lower price

Marco F. le

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Everything from location to equipment to staff interactions was excellent! I would recommend this place without hesitation!!

Eugene D. le

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Le client n'a pas laissé de commentaire.

Asif L. le

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Good

Michael L. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

tracey W. le

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The gal who checked me was not at all friendly or helpful. She obviously did not want to be there and did it showed

Behroz A. le

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Le client n'a pas laissé de commentaire.

Demetrius M. le

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Le client n'a pas laissé de commentaire.

James Y. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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When customer mentions that the trip being made is going to be well over 1000 miles it should be ready to do so, the trailer was unsafe for any kind of trip traveling on an interstate highway the trailer was swaying all over the lane for no reason at all. All the roads were all in good shape, it was a miracle I did not cause an accident. I called customer service and they created a ticket as of yet no call back

Michael R. le

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Both trucks smelled gas and fish ash tray was filled with cigarettes terrible

Michael R. le

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I rented 2 20’ trucks to move my house the first truck smelled like gas and the second one smelled like fish. My furniture and rugs need to be cleaned

James Y. le

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Great Service

Eddie M. le

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Le client n'a pas laissé de commentaire.

Laury S. le

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Very helpful.

Adam Z. le

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Le client n'a pas laissé de commentaire.

Charles K. le

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When I reserved the truck online I was quoted one price, when I went to pick up the truck I was told that the price would be higher because it was a weekend. When I reserved it they knew it was a weekend, why the bait and switch?

Miguelina N. le

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Le client n'a pas laissé de commentaire.

Jennifer H. le

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Le client n'a pas laissé de commentaire.

Lisbeth B. le

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Truck should not have been on the road. Initially the defrosted didn’t work. While we waited it was fixed. Once we got on the road the windshield wipers made a loud screeching noise. The steering on the truck was very loose causing the truck to swerve on the road. Then the brakes were almost non existent. If we had to brake suddenly I’m sure we would not have been able to. The truck should be taken off the road as it is a safety threat to anyone driving it.

Scott H. le

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Le client n'a pas laissé de commentaire.

George R. le

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I sent the below email to the supervisor and have not heard back.... Good day Richard, I asked the gentleman , today 12/8/19 at 215pm, behind the counter to delete my license pictures from his personal cell phone and he refused. He assured me the pictures were not on his phone but refused to show them to me when asked. He claimed it was his personal phone and he does not have to show me. I explained he used his personal phone to photograph my license and that if its no big deal he should have no problem showing me the last 2 pics. He refused again and then told me he would not give me the truck if i continued to ask. My identity has been stolen in the past and this man used his personal phone to take my license info and also he now has access to my credit card info.  I explained this to the gentleman he still refused and now threatened to refuse my rental.  Id like you make sure the info has been removed from his phone and let me know 

guillermo L. le

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I had an appointment at 8:30 AM. There were people in front of me and only one person at the counter. When I asked if were more people working the attendant told me no. I mention that I had an appointment at 8:30 his response was it was 8:36 and I was late. When he finished with the persons in front of me he was courteous and did the rental agreement properly and efficiently. I placed in the counter a combination lock. He forgot to add to the bill so I paid in cash. He didn't made a bill of sale, placed the $20 in the register and gave me the change. Did he really record the sale? Another disturbing thing is the dress code; I would have been really upset if my wife was present when he walk around with his pants half dropped showing his underwear. That is what U Haul accepts as a proper dress code?

Raymond E. le

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Le client n'a pas laissé de commentaire.

Henry S. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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Le client n'a pas laissé de commentaire.

J S. le

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Le client n'a pas laissé de commentaire.

ROBERT S. le

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The computer systems were slow and troublesome causing long checkout delays. The staff did their best to wrestle with it, but it was frustrating for both of us. Everything else was very positive. The van was clean and easy to drive.

Carl F. le

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Keep up the good service / happy holidays

Dervin R. le

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Great experience

Randi S. le

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Love using this company.

Craig S. le

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The employees are very nice and very professional

Bruno P. le

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I was charge 10$ extra for gas which I believe they read it wrong

Joseph L. le

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LOADING RAMP ON ALL TRUCKS.....MY KNEES ARE SHOT....THE SECOND DAY NO RAMP.....KILLED ME...…

VINCENT L. le

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Le client n'a pas laissé de commentaire.

James Y. le

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Le client n'a pas laissé de commentaire.

Altaf S. le

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Le client n'a pas laissé de commentaire.

STEPHEN A. le

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Nothing

RAMON C. le

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I don’t like that fact that every truck comes with a hand truck and a huge bag attached to it that take a lot of space that me and my family could use for other purposes if I don’t need the equipment why leave it in there I want a partial refund for that

Stephen L. le

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I pre ordered the truck and checked in online but I still spent over an hour and a half waiting. I had to pay my help for an extra hour because of it. The manager rich kept leaving and the only person there was a new girl with no access. Also they didn't put the equipment hand truck. 3 ppl came in with the same problem while I was there.....totally a horrible experience.

Cherise E. le

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Drop off was for 630pm. I returned at 615p & the shop was a ghost town. Overall great experience.

Jeffrey B. le

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Le client n'a pas laissé de commentaire.

Frank C. le

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Le client n'a pas laissé de commentaire.

Tim L. le

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Le client n'a pas laissé de commentaire.

Jeremy D. le

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Accidentally left a piece of plastic in rear of truck approx 2' x 4' in size weight around 10lbs (5/8' thick) - got ripped off for $25 plus tax to remove this one piece of plastic!!!!!!! that's how they get you. A local place and could easily have called to see if we wanted to retrieve but instead UHAUL trains their people to find ways to up the charges!!!! Couldn't have taken anyone more than a minute to remove this and call us. Don't you just love GREED? Who would even think of charging for this?

Rosario R. le

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Le client n'a pas laissé de commentaire.

daniel r. le

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Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;

Carolyn P. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

frank M. le

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Le client n'a pas laissé de commentaire.

KAREN N B. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Gail F. le

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Le client n'a pas laissé de commentaire.

Carolyn M. le

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Make sure the customer knows that the gas tank should be checked before leaving the store.

Alan K. le

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I had to add air to 2 tires.

Davide S. le

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1.) Truck was not available - but they gave me a larger truck for same price. 2.) Truck was still full of garbage from the last person - it took me a 1/2 hour to clean the truck out. - this cost me an extra days rental plus another day of work because the customer was only available between 3 and 5 pm 3.) There were no Furniture dollies which I had pre-ordered for my rental - and we needed dollies to move the piano - so we had to buy them and move the piano the next day. They discounted the truck the first day, but I had to rent another truck the next day and pay double the miles because I ran out of time on the job and didn't have they dollies that I had pre-ordered.

Wendy B. le

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Le client n'a pas laissé de commentaire.

JOSE S. le

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Le client n'a pas laissé de commentaire.

RICHARD H. le

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I always use this location; service and equipment is excellent

Dorothy C. le

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Le client n'a pas laissé de commentaire.

christopher G. le

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Le client n'a pas laissé de commentaire.

michael C. le

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Everything was wonderful with the exception of 2 obvious expectations. This van was brand new, it ha less than 400 miles on it but didn't have a back up camera or a USB port for my phone charger. It did however have two (2) 12v charging ports and you guys conveniently sell the adapter. I just find it odd that a brand new van doesn't have a USB port and a camera as part of the stock amenities. Other than that everything was perfect. I will use you again for sure. Thank you.

Nolvin V. le

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Le client n'a pas laissé de commentaire.

William C. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Lynford S. le

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Le client n'a pas laissé de commentaire.

Vedran K. le

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Cab was dirty, windows were really dirty and my rental was located way in the back of the lot making it a pain in the ass to load from my car - what's the point of your reservation if the truck isn't waiting UP FRONT FOR YOU?

Joseph C. le

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Le client n'a pas laissé de commentaire.

Alberto M. le

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Le client n'a pas laissé de commentaire.

Diane H. le

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We rent a truck every year for our Parrot EXPO and have never been disappointed. Thank you.

Paula Z. le

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Smooth drop off, highly recommend !!

Anthony D. le

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I had alot of changes to the pick up location of my rental. No one seemed to have any accountability of where their equipment was. 5 different locations where supposed to have the equipment and not a single one did.

Ramin Y. le

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Richard and Jordan were awesome.

fat V. le

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Le client n'a pas laissé de commentaire.

Nico I. le

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I wasn’t provided with the truck I reserved. Therefor I had to make 2 trips and pay for the extra mileage. Was told by the on site rep Upon returning the truck that he “felt my pain”. Great job U-Haul. Last time.

Robert M. le

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Le client n'a pas laissé de commentaire.

Gracia E. le

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Le client n'a pas laissé de commentaire.

Benjamin H. le

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Bed of truck was extremely dirty

Timothy K. le

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Le client n'a pas laissé de commentaire.

Theresa O. le

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Drop the trailer off after hours. Could’ve used a little more outdoor lighting.

manuel C. le

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Le client n'a pas laissé de commentaire.

Iyesha B. le

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Le client n'a pas laissé de commentaire.

Iyesha B. le

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Le client n'a pas laissé de commentaire.

Jeannett C. le

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Stop trying to rip people off when it comes to the mileage

Bartholomew Z. le

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Guys were fine but they could look a bit more professional rather than cool.

Michael R. le

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There was one person taking care of five costumers I wanted 40 minutes bad

Trevor T. le

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The U-haul rep was rude, and short with me. He handed me the key and left me to search the lot for my truck. It took me some time to find my truck and when I did - it didn't have my hand truck inside. I had to make my way back to the and ask for it. Also my mistake was not checking the gas level on my contract - it claimed 7/8 when it was less than 3/4 a tank. He didn't even check the truck miles or fuel levels.

Tracey D. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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Nice new clean van. Staff was very helpful.

Ximis S. le

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Le client n'a pas laissé de commentaire.

brian G. le

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Le client n'a pas laissé de commentaire.

Davion D. le

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I Sat on the side of a road for 3 1/2 hours waiting for road side service to come just for them to come and not even fix one of the many problems I was having. I got pulled over due to a faulty tail light on a pick up truck. Road side comes and says “oh I don’t have the right light bulb but here’s the old one just Incase you get pulled over again” and with that being said I got stopped again shortly after. I can’t understand how you guys can rent out a truck that has no tails to having a tire pressure light and then to having a truck with blow fuses that caused the trailer I was towing to have no lights on and then to having the trailer falling apart and having a metal piece rubbing on the tire. Ryan Ned over at the west Babylon office called me personally when he wasn’t even at work yet and said “ I am very sorry about the inconvenience of what happen with our trailer last night I will take care of you because you rent from me a lot “. That is what you call great customer service.

Michael F. le

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Le client n'a pas laissé de commentaire.

Yolanda V. le

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Very poor customer service, they should explain better som services

Lauren O. le

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Le client n'a pas laissé de commentaire.

frank G. le

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Le client n'a pas laissé de commentaire.

jeffrey B. le

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Le client n'a pas laissé de commentaire.

Paul H. le

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Le client n'a pas laissé de commentaire.

Glenn P. le

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Like I told the manager - I've passed you 1000s of times and never came in or done business This is/was fantastic! Great product, service and pricing I will absolutely be back and have already told severa people about this 50 year old secret LOL

Joann M. le

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Everyone was Extremely accommodating we are very pleased

James H. le

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Return customer. Always pleased with the product.

jorge t. le

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Excellent customer service, thanks U-Haul

TIA W. le

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Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other people

Christopher S. le

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Very helpful staff.

SHANNON K. le

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I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another Danger

HEATHER N. le

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No complaints, but it would be nice if there was lighting inside the units.