Customer Reviews for U-Haul Moving & Storage of Farmingdale

Évaluation :

4

I ordered a hand truck. Truck didnt have it

Évaluation :

5

jordan was great and a gentleman

Évaluation :

1

Very lazy stuff no respect no help they just telling everyone to go online for pickup truck but the apps don’t working too.

Évaluation :

5

You guys pretty much have it all covered.. Thank you for your professionalism...

Évaluation :

5

Can't think of anything. Everything went smoothly for me.

Évaluation :

4

Check engine light is on , transmission is troubled, shifts were labored and felt weak . No garbage or debris in the cab or cargo area but windows and wind screen were dirty

Évaluation :

5

Gentleman were very good at professional I would rate them out at 10:00 thank you very much

Évaluation :

5

Bien

Évaluation :

5

The attendant was very professional

Évaluation :

4

You r doing a Good job. 👍

Évaluation :

1

It took 40 minutes to 'verify' my identity via the awful app. During the wait, the facility helped other persons who were behind me in line. the truck had 1/10 of a tank of fuel and the 'low fuel' warning was flashing as soon as I left the lot. I couldn't even drive to my site. When I arrived, I noticed a padlock on the back roll door but no key for the padlock could be found. I called the facility and they told me to drive back to the UHaul site to retrieve the key I told them they need to come to me. We had to leave the truck in a lot and get a second truck to begin moving supplies. All in, I lost 1-2 hours of time for a 5 person crew. Thus I acrued 2 hours overtime labor charges.This is the second day in a row of awful service from U-Haul. Your response- $50 credit on my account. You shouldn't bill me at all.

Évaluation :

3

For answers not given I didn't feel I should give a negative comment, but I still was not completely satisfied. The storage unit was a good size, but could have used a bit more lighting. I feel the price was very high and continued to go up with no changes made for customer's convenience.

Évaluation :

5

Make sure that your employees help everyone before they leave to do anything else

Évaluation :

4

These U-haul trucks are kinda old and towards at the end of my trip the check engine light came on in the truck and the truck started to make a noise. I think they need newer trucks or at least fully looked over and repaired.

Évaluation :

5

Great experience. No improvement needed.

Évaluation :

5

Excellent service well done 👍

Évaluation :

5

Low cost with the app it is easy to rent

Évaluation :

5

Everything was perfect - fast, reliable & friendly

Évaluation :

2

The truck i requested was not ready and buried behind other trucks Automation doesn’t work if your employees are lazy

Évaluation :

5

Good service, really nothing to improve

Évaluation :

4

The location needs more employees as one person is not enough for the volume of people that were there during my pick up appointment

Évaluation :

5

Their customer service was great. They were very professional and a pleasant attitude.

Évaluation :

4

The only problem i had was I paid for the equipment until Sunday and was charged an extra day for it. it wasn’t confirmed upon pick up that it had to be brought back before 9am Sunday morning. i was under the impression that i paid for Sunday until close. i paid it without confrontation because i will use this store again. pretty sure no one will care though.

Évaluation :

5

No comments

Évaluation :

5

Every one of the facility staff is courteous and professional. They extend themselves to assist the customers. The facility is clean and orderly. Kudos to the crew at Farmingdale!

Évaluation :

1

It was an old trailer with a broken leaf spring This trailer should have been retired you could see it was old.

Évaluation :

4

The two gentlemen were helpful but overworked.

Évaluation :

5

The best customer service ALWAYS!!

Évaluation :

5

All Good!!

Évaluation :

1

Getting the Uhaul and all of that was fine.

Évaluation :

1

For Second time I have replaced the equipment because they don't have the one they supposed to have. Not only that they don't have enough people to do the check out. Very poor customer service

Évaluation :

4

There should be two ways of purchasing a U-haul truck not just using the app because that app freezes especially when it’s trying to verify the customer’s, it should be the customer’s choice to either use the app or go in the store and purchase a rental equipment.

Évaluation :

5

The customer service rep Carlye was extremely helpful & knowledgeable on what truck to rent ..in my opion he has an amazing personality and if I was still in business I would hire him as a office manager! I'm very pleased with his professionalism and his wonderful kindness, you have a A+ employee! I will always use this U Haul because he is a trust worthy person that helped with my needs ..thanks Kenneth Smith 714 396-6551 anthonyrosselli@gmail.com

Évaluation :

1

Had a hard time with the rental. My truck could not be found. I was issued a different truck with less gas but reciet showed that gas was more based on original truck which I did not get. I was then charged gas even though I returned truckbwith more than I drove away with. Not to mention with keys for original truck not there it took almost an extra hour to get rental.

Évaluation :

5

Fast good job..

Évaluation :

5

I'd love if all the trucks were the upgraded to the same ones. The truck I had did not have cruise control nor did it feel as comfortable to drive as the previous two trucks I rented (all the trucks I've rented have been 15' ft)

Évaluation :

1

I reserved a van. It was confirmed on the app. Upon arrival, I checked in on the app. I approached the employee and when I told him I had a van reserved he shrugged his shoulders and said "we're out". I asked about other vehicles on the property until he put me in a 10 foot truck that had just been returned. I got it with the gas light on. After returning the vehicle, I wasn't checked back in just told to use the app. No help. No guidance. The employee already had the key so I couldn't go back to take the necessary pictures. Absolutely awful process. Will never use this location again.

Évaluation :

5

Excellent service ..great staff

Évaluation :

5

We are repeat customers of this location. The staff is always very courteous and helpful. We are very happy with our experience!

Évaluation :

5

Employees were very professional and efficient makes you feel welcome and comfortable dealing with U Haul great employees

Évaluation :

5

Nothing everything went perfect

Évaluation :

4

The truck and trailer were not ready at my pick up time even though I had gone there 4 days prior to make certain all would go smoothly. It did not and the truck had wipers that were worn out so the rain could not be properly cleaned off making driving very difficult. The dash board kept shiwing a check engine light that came on and went off making our trip a stressful driving not knowing if we might get stuck

Évaluation :

5

Very professional

Évaluation :

5

It was good.

Évaluation :

5

Excellent clean job.

Évaluation :

3

Stop making your customers who have already filled out all their information on web site jump through hoops with app. You should be able to send customer QR code prior to visiting location

Évaluation :

5

The young man who helped me was very polite and respectful, one of my best experiences using U-Haul

Évaluation :

3

Have the team at be more communicative. They did not call me when my vehicle was ready. I had to show up the next morning after 12 hours to find out my vehicle was ready

Évaluation :

5

The staff was efficient and courteous. I would definitely use U Haul again.

Évaluation :

4

For me it was a very long wait before I get the U-Haul.

Évaluation :

4

Jordan was very professional. Nice kid ! However, I've been renting trucks, from Uhaul, for a while now and this is the first time I did NOT feel safe, in the vehicle, but I drove it anyway, yes. ...and what's with the snakes on the truck? Lol

Évaluation :

4

It took me some time on the phone with two different people to get a new drop off location as the one I was supposed to use was closed at noon. I had parked the truck on a residential street overnight and received a $180 parking ticket for parking a commercial vehicle on the street so wasn't happy in the first place. The drop,off was fine. One person there and he took care of the checkin and got me on my way. I have moved my kids twice with a 26' truck pulling a car trailer each time nd then this nd this is by far the worst.

Évaluation :

4

It can be a bit challenging to back up to the storage facility entrance as the space is also used for vehicle returns.

Évaluation :

4

Better mice/rodent control is needed. Maybe offer customers the large rodent repellant garbage bags to put in their storage units.

Évaluation :

5

Best spot I say hands down great customer service experience excellent I’ll always use this location thanks to a great manager and staff it’s been great doing business see you guys if I or anyone I know need to rent a unit or vehicles.

Évaluation :

5

Very nice people

Évaluation :

1

I rate it poor because of the size of the unit. I was told and they advertise it as 10x10x6. It was and I did indeed measure, it was 9,5x9,4x6 and the floor was made of wood and my things were damaged. No elevators, but had the nerve to have a second floor. Whomever built this storage unit only had money in mind, not the consumer needs.

Évaluation :

4

All good except much mouse droppings in unit.

Évaluation :

2

I moved from a 5 by 10 to a 10 by 10 and I'm paying virtually double for 5 more feet of storage. Besides that fact II think the $10 upcharge for 24 hr access should be waived on the biggest units.

Évaluation :

5

Staff as always friendly and helpful..everything went very smoothly..

Évaluation :

4

Vinny at the farmingdale store on 110 was very helpful

Évaluation :

5

Best storage facility hands down

Évaluation :

5

The crew, especially Mr. Karliil, was extremely helpful and I sincerely thank him for it. I will honestly recommend this UHAUL facility to anyone since the Move-in and Move-out was as easy as 123.

Évaluation :

5

The wait was too long even after reservation. When the truck was hired from a different location of U-Haul, waiting in line for a looooong time was difficult. Calling over the phone is so tiring that one may have to listen to music anywhere from 30 - 60 minutes, listening to the same advertisement stuff time and time again !!! Once it started moving, it was perfectly OK.

Évaluation :

1

Talked to a Manger a male. He told me he can't help with payment then stated you must have something worth thw payment. This guy needs to be fired. But it don't matter someone has my stuff.

Évaluation :

5

The customer service representative in the store was above and beyond helpful

Évaluation :

4

I wasn't able to catch their name but the employee working when we arrived was extremely helpful. As we had never rented before they took the time to walk us through how to get in, where to park and answered any questions that we had. While the facility itself was in good condition, our unit has 2 large holes. 1 in the side of the wall and 1 in the ceiling. For the price we pay per month I would've liked a unit that was fully secure without holes.

Évaluation :

5

everything was fabulous and everyone was so so awesome and skilled and helpful

Évaluation :

2

It was a terrible experience, the storage room was not available as confirm. There was a lock on the storage room it took two hours before someone was able to drill into the lock so could move my belongs in. This storage room was confirmed three weeks before I showed up 2/11/22. Extremely unprofessional staff. Non caring attitude. One staff member smelled like he had been smoking weed. Over all terrible experience

Évaluation :

5

Easy to reserve and set up payment online. Excellent service à la clientèle.

Évaluation :

5

The staff at the Farmingdale location were very courteous and professional. They answered all the questions i had and was able to give great suggestions during my move. Moving can be very stressful and the team there went above and beyond to accommodate me. I rented a truck to move my belongings from my storage unit. The truck was ready as soon as i got there, checking out was a breeze. It was a pleasure to work with this manager and his team.

Évaluation :

1

It's extremely hot inside so these aren't temp regulated units. Plus the gate can't stay open so if you're moving a lot in and out, that will be annoying as you have to keep swiping your access card. This particular location doesn't do a great job parking the trucks that come in so there is always a truck blocking the entrance.

Évaluation :

5

Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facility

Évaluation :

3

The bathroom was clogged with no toilet paper. The wait times were very long.

Évaluation :

1

The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .

Évaluation :

5

Wonderful management!

Évaluation :

4

Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.

Évaluation :

5

Love using this company.

Évaluation :

4

Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;

Évaluation :

5

Everyone was Extremely accommodating we are very pleased

Évaluation :

5

Return customer. Always pleased with the product.

Évaluation :

5

Excellent customer service, thanks U-Haul

Évaluation :

5

Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other people

Évaluation :

5

Very helpful staff.

Évaluation :

2

I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another Danger