Customer Reviews for U-Haul Moving & Storage of Farmingdale

Évaluation :

5

Great experience

Évaluation :

4

There was a wait so I located an agent in the car lot

Évaluation :

5

Everything is always exemplary as usual.

Évaluation :

5

The management and staff were excellent

Évaluation :

4

When I returned the trailer I was told to unhook the trailer, no offer of help. When I had unhooked the trailer myself the Uhual agent then appeared to inform me that they would email my contract.

Évaluation :

5

Very professional staff

Évaluation :

3

The app for after hours return needs some work.

Évaluation :

5

Great customer service,recommend,to others !

Évaluation :

5

Good service 👍

Évaluation :

5

Great teamwork and great leadership

Évaluation :

5

Very efficient operation

Évaluation :

3

When I come to rent a truck, I want to deal with somebody who's giving me their full attention, not employees who are talking with each other about who's doing less work and who's going to get promoted first. Also a big issue is fuel with the truck. I picked it up just under 3/4 of a tank and after my 60 mile trip put money into it to return it just under or at 3/4 of a tank. I had to pay for some extra miles, but that was fine. I get a receipt saying they charged me $23 for 4 gallons of fuel because it was supposed to be at 7/8 of a tank to which it was not anywhere near that. Due to the fact that I did not say something when i picked up the truck I “had no case because the paperwork says 7/8”. So now im out $23 because they cant accurately check their trucks, and they say that me as the customer is wrong we cant help you. Merci!

Évaluation :

1

Customer service was horrendous. One person in line when I went to pick up before me and I waited over an hour. When I returned the trailer there was no one there and it took 45 minutes in order to do the return. Need to hire more knowledgeable people

Évaluation :

5

Nothing at all. The young man that took care of me was excellent!

Évaluation :

5

Free location WIFI for U-Haul app to work more quickly

Évaluation :

3

Customer service should improve and so waiting period for the next customer should be small or minimum waiting period

Évaluation :

5

The associate was knowledgeable and helpful in assisting with the hook up and explanations on how to return the equipment

Évaluation :

5

The man who checked us in was very helpful and expeditions in processing our rental . During this time he was also very warm and friendly .

Évaluation :

5

all personal were courteous and knowledgeable made the desion to go with them much bettet

Évaluation :

5

Well maintained equipment. Excellent customer service. No improvement necessary.

Évaluation :

5

Pick up return Transaction was very easy and simple TY

Évaluation :

5

The trucks interior little bit more cleaner.

Évaluation :

5

From desk was excellent nice and professional

Évaluation :

5

Nice staff who is helpful

Évaluation :

1

I am not satisfied with them at all.

Évaluation :

5

This was by far, my best experience renting. I absolutely loved the link to check over the vehicle and take pictures of any damage. I was able to take my time and really make sure I knew what I was getting into. My sales rep was kind, professional, and funny! I will continue to use your company. Thank you so very much. Also, when I returned the vehicle, I was in a rush, and I couldn't believe how fast everything was! I just handed they keys (was asked how my experience was) and was able to leave! Thank you, Uhall.

Évaluation :

3

Straps for car were broken on the trailer, we had to spend over $100 to buy our own straps to hold our car down.

Évaluation :

1

Have better customer service, hire better workers on site that know how tall to people and that know how to efficiently do their job, and don't give people trucks that are on empty and go “fill it up, the gas station is over there” and not reimburse people.. ridiculous. Also don't put charges on peoples cards that they don't want.

Évaluation :

2

Was just glad I could drop that truck off with no hassle. Didn't want to deal with any more rude or anti-social staff. Smart phone drop off was the way to go for me. Worst experience moving with a horrible company and I wouldn't wish this on anyone.

Évaluation :

5

Yes I'm returned they took care of me right away I was in and out no problem everybody was courteous

Évaluation :

5

Bien

Évaluation :

4

Returned trailer early, still waiting to see my final bill and refund of my payment.

Évaluation :

5

Representative was helpful knowledgeable and friendly Good experience

Évaluation :

5

I have rented several vehicles from this U-Haul location. This truck was severely out of alignment and constantly pulled to the left. I was thankful my son - a CDL driver was at the wheel. And even he had trouble keeping the truck in the lane. We reported this at the time we returned the vehicle.

Évaluation :

5

Nothing great job.

Évaluation :

5

No improvement necessary.

Évaluation :

5

The manager was great! Very helpful and caring. Merci.

Évaluation :

5

The electronic return is I bit complicated.

Évaluation :

2

They did not nave the pickup truck that They originally said they had online. Now my receipt says I was charged $20 for 4 gals. of gas when I only drove 10 miles. This can't be right

Évaluation :

5

The entire staff was helpful professional and awesome.

Évaluation :

2

The cost for 4 hours was ridiculous not what was advertised

Évaluation :

5

I always Use this Location Just Easy And Very Understanding Customer Service..,,😄😄😄.

Évaluation :

4

breaks were squeaking and the cab smelled like body order

Évaluation :

5

Good service

Évaluation :

5

Reginald and Christian

Évaluation :

5

Agent was very friendly and it was a pleasure being there.

Évaluation :

5

The customer service representative in the store was above and beyond helpful

Évaluation :

5

Excellent crew.

Évaluation :

5

nothing excellent job - the gentleman that installed hitch was professional and helpful

Évaluation :

3

The battery was broke

Évaluation :

2

The return app on Android and the web browser does not function. 3 rental and same issues everytime App does not accept picture and cannot past first screen web doesn't allow location services despite Google maps working just fine

Évaluation :

5

.

Évaluation :

3

Staff was great..Thank You.

Évaluation :

1

Took 3 attempts and three different days to get the truck. Waited 2 hours at location. ultimately left with a truck that had a leaky roof, loose front end, drivers door didn't close, radio missing knobs didn't work, seat belts falling apart, truck was filthy, lift door was hard to open and close. I had to keep extending my contract because tenants wouldn't leave new home. i continually updated my account through text on website and phone calls to facility. On last day of rental was threatened with a demand letter phone call advising me the truck would be reported stolen if I didn't return by 12 that day. well done UHAUL, well done.

Évaluation :

3

I was using mobile check in and was assigned a vehicle that was reserved the day prior. As I was inside getting the bag of moving sheets I payed for the vehicle I was assigned drove off because it was rented to someone else. I then had to wait for another vehicle to be cleaned. The radio volume knob was broken and only played at maximum volume or it had to be turned off. If a vehicle is reserved why was it rented out to someone else? I don't think I will ever use any U-Haul vehicle rental for anything ever again anywhere

Évaluation :

1

Terrible staff

Évaluation :

4

I wasn't able to catch their name but the employee working when we arrived was extremely helpful. As we had never rented before they took the time to walk us through how to get in, where to park and answered any questions that we had. While the facility itself was in good condition, our unit has 2 large holes. 1 in the side of the wall and 1 in the ceiling. For the price we pay per month I would've liked a unit that was fully secure without holes.

Évaluation :

5

everything was fabulous and everyone was so so awesome and skilled and helpful

Évaluation :

2

It was a terrible experience, the storage room was not available as confirm. There was a lock on the storage room it took two hours before someone was able to drill into the lock so could move my belongs in. This storage room was confirmed three weeks before I showed up 2/11/22. Extremely unprofessional staff. Non caring attitude. One staff member smelled like he had been smoking weed. Over all terrible experience

Évaluation :

5

Easy to reserve and set up payment online. Excellent service à la clientèle.

Évaluation :

5

The staff at the Farmingdale location were very courteous and professional. They answered all the questions i had and was able to give great suggestions during my move. Moving can be very stressful and the team there went above and beyond to accommodate me. I rented a truck to move my belongings from my storage unit. The truck was ready as soon as i got there, checking out was a breeze. It was a pleasure to work with this manager and his team.

Évaluation :

1

It's extremely hot inside so these aren't temp regulated units. Plus the gate can't stay open so if you're moving a lot in and out, that will be annoying as you have to keep swiping your access card. This particular location doesn't do a great job parking the trucks that come in so there is always a truck blocking the entrance.

Évaluation :

5

Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facility

Évaluation :

3

The bathroom was clogged with no toilet paper. The wait times were very long.

Évaluation :

1

The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .

Évaluation :

5

Wonderful management!

Évaluation :

4

Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.

Évaluation :

5

Love using this company.

Évaluation :

4

Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;

Évaluation :

5

Everyone was Extremely accommodating we are very pleased

Évaluation :

5

Return customer. Always pleased with the product.

Évaluation :

5

Excellent customer service, thanks U-Haul

Évaluation :

5

Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other people

Évaluation :

5

Very helpful staff.

Évaluation :

2

I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another Danger