Customer Reviews for U-Haul Moving & Storage of Farmingdale

5 199 évaluations

225 Rte 110   Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110)

(631) 293-0818

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 6 h 30 am à 8 pm
  • Dimanche
    De 8 h am à 6 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(631) 293-0818

225 Rte 110
Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 6 h 30 am à 8 pm
  • Dimanche
    De 8 h am à 6 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Wossen L. 
Évaluation :
5

I'm sure usually you get complaints But I've got to say dealing with the gentleman at Farmingdale was a pleasure every time I go there

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLO V. 
Évaluation :
5

Very professional

Altin K. 
Évaluation :
5

The truck it self was clean The driving ability was questionable. This is not a negative review I think mantenense should be keeped up on them. That a side I thank you for your convenience hospitality and Mr K was great Thank you for every thing you did with out the truck 500 family's would not have food for Thanksgiving you made alot of families happy Happy and safe Thanksgiving

JACK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
3

The check in wifi situation was not good at the location. Otherwise, no problem. Oh, also, I was informed that the tank had 5/8 full but when I pulled away it dropped well under 5/8. I brought it back well over 5/8. Just saying.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael F. 
Évaluation :
5

No wiper fluid ,

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belal M. 
Évaluation :
3

Trailers don't have screw jacks. Renters have to lift the front hitch area to place on or off the hitch ball. This is extremely dangerous and can easily lead to back injury.

Philip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel R. 
Évaluation :
1

The workers saw us pull up to return our rental. Instead of one of them checking us back in like the signs say to wait in your truck for someone to inspect .they decided to instead kine up and vlwan the hand trucks . After about 15 mins and multiple eye contact. I asked if someone is going to check me in . They said go inside . The thing was they both were outside cleaning hand trucks . Then I asked again are you going to check me back in . He then says don't you see were doing something. After we finish. They were both extremely rude and unprofessional. Then he said just leave it there. At this point I didn't trust them and wanted my receipts. Place is horribly ran by the staff. Good thing I don't need to rent ever again

Nicholas A. 
Évaluation :
4

Vinny at the farmingdale store on 110 was very helpful

Tyhessia I.  |  Online Move In 
Évaluation :
5

Good 👍🏼 perfect

Yerinson C. 
Évaluation :
5

When making on line reservations, alert customer to any account issues prior to picking up equipment at location.

Steven P. 
Évaluation :
1

people very rude, complained we kept the vehicle for to long, they are packed with trucks, still waiting for credit of over chargring wrong mileage amounts.

Carl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

quies S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis J. 
Évaluation :
4

More staff,

Wade H. 
Évaluation :
5

Rob , was very nice & helpful.

joe S. 
Évaluation :
2

When I arrived at 6 AM to get my 24 seven rental the truck was not available and no one was there and I wasn't able to sign in online and receive it because it truck was not there when I called the online service it wasn't an acceptable option other than to return to pick up the truck at 8 AM when they opened Returned at 8 AM and there were several people waiting I didn't receive my truck until about 830 and then when I return return the truck I put gas in it to bring it to 3/8 and the worker said that it was not at 3/8 so I was charged an additional $13 because the worker said his boss was going to say it wasn't at 3/8 and I was not going to drive to the gas station again to put another $20 in

Milton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boyde G. 
Évaluation :
5

Processing my reservation at the Farmingdale office went really well. Robert the Clark did an excellent job and getting me processed and out of the door.

Ronald A. 
Évaluation :
5

Need a couple more of man power

Ferddie S. 
Évaluation :
3

the truck i was given should be put out of service. it is an older model that has a lot of body damage and exhaust fumes coming into the cab area. i would not feel comfortable taking that vehicle on a on any long distance trips

Andres V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAINSON J. 
Évaluation :
5

Everyone was good

Jose P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARYE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan K. 
Évaluation :
3

Everything was excellent, except for the drop off, nobody was at the place, we had to wait for 15 minutes to someone came and help

Sebastian U. 
Évaluation :
5

Best storage facility hands down

ANTHONY B.  |  Premières impressions 
Évaluation :
5

The crew, especially Mr. Karliil, was extremely helpful and I sincerely thank him for it. I will honestly recommend this UHAUL facility to anyone since the Move-in and Move-out was as easy as 123.

Paulose P.  |  Expérience générale 
Évaluation :
5

I rented a 2008 26ft box truck with over 700 000 miles on it. It was extremely loud and noisy. I was overly embarrassed pulling up to my brand new apartment in the truck. My new neighbors all came out of their houses to see what the noise was about. This truck needs to be retired. I am disappointed with such out dated vehicles. P.S. the truck was very clean! But not well maintained mechanically. Trevor Cochrane 631-902-6626

Trevor C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex B. 
Évaluation :
5

Quality customer service!

barbara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jimmy P. 
Évaluation :
5

not a thing

Joseph S. 
Évaluation :
5

Everything was great. Excellent staff. Thanks....

ROBERT C. 
Évaluation :
5

I had a very pleasant Experience with them

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alisa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Slawomir C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandyn N. 
Évaluation :
3

Service is slow with very long waits. I think they are probably understaffed especially from a customer service standpoint

Ancil E. 
Évaluation :
3

I've been to this location twice in the past week and the customer service is the worst part of the interaction. Both times I arrived there was no one present in the office to complete the transaction. I waited for a bit watching workers walk by outside just looking in and looking away. At a certain point I had to walk outside on the grounds and try to locate a representative and everyone I speak to says someone should be along soon. Eventually I get someone and they grudgingly come in to help me with an attitude. I normally like this location because it is usually very convenient but the last two times I wasn't very impressed. Otherwise everything else was fine.

Frank B. 
Évaluation :
5

Personnel amical

Ricky R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Lock on rear of Truck broken. Needed to purchase and use a personal lock to secure contents.

Brian L. 
Évaluation :
4

To Start I showed up for my appointment but the appointment was never sent to the location, they had No appointment for me in there system. They were able to do the installation that day by squeezing me in. The employees at the Farmingdale location were very helpful.

Robert C. 
Évaluation :
5

Service was fast and efficient, tech was friendly and knowledgeable.Very satisfied customer !

Kevin L. 
Évaluation :
4

Staff was excellent.

Thomas C. 
Évaluation :
5

I really can't think of anything. It was a seamless process. Everything went according to plan. I definitely would recommend UHaul to others.

Maureen L. 
Évaluation :
1

Listen when a customer is talks!! When I called for appt I stated they couldn't cut my bumper, when I arrived I stated they couldn't cut my bumper, it's a lease. They cut my bumper. They also scheduled me for 8am when the installer didn't start till 9. Big old mess. I had to have bumper replaced & they did compensate me for that. The only positive!

LISA G. 
Évaluation :
5

No need for improvement just keep up the consistent quality of work. Job was done fast as promised and installer explained the hook up to trailer from our SUV

Joe S. 
Évaluation :
2

Poor running equipment and adding fees to the original contract when I only drove 6 miles!

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Robert was very helpful and polite!

Jorge A. 
Évaluation :
1

I reserved for 730am pickup and there were no workers there. The I haul wasn't open. They didn't open until almost 9am. I had an appointment at 730

Machelle W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

No improvements needed, awesome experience.

ross K. 
Évaluation :
5

Rented 6x12 trailer with ramp. The measurement is misleading. The ramp and the opening in the rear is no more then 4,5 feet. That detail should be available for this trailer. I was not able to use it.

Paul K. 
Évaluation :
5

nothing everything is fine

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al K. 
Évaluation :
5

Jordan did a great JOB!!!

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
3

My only complaint is that I reserved a trailer at one location and the person who had the trailer before me decided to drop it off at a different location. I called Uhaul to see if they could transfer the trailer to another location I was informed they don't then I was informed they don't offer discounts or money back for the inconvenience for me going out of my way to pick up the trailer.

Vincent R. 
Évaluation :
5

Excellent

James Y. 
Évaluation :
5

The young guys Roberth and Jonathan are very polite people and have very good customer services. Maria Lerner

MariaNa L. 
Évaluation :
1

This was the worst experience I have ever had with a big business. I will never use this location again and I will make sure to let others know as well

Darlene B. 
Évaluation :
5

Bien 

Emilio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vivian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
3

Front desk staff appeared to be new and somewhat lost, but trying really hard to help their clients. My experience was fairly straightforward with a hitch installation. There was a discrepancy between the estimate and final charges, of which, the owner/president personally contacted me to rectify the situation, as well as, being appreciative of my insight into this issue, as he stated he is always looking for input from clients, so their experience is made better for themselves and/or future clients.

marshall L. 
Évaluation :
5

Just little crazy the virtual pick up. For me it's easier go to counter. Lol lol

MARIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis S. 
Évaluation :
5

There's absolutely nothing that I can say of hand that can improve my experience other than the wait time. Other than that the staff were respectful and willing to help. My Uhaul Staff Member Dominic was very helpful and willing to go the extra mile. Him being a young man surprised me at how attentive he was. I'd recommend this location to all of friends.

glenn W. 
Évaluation :
5

Karliil Barnes is the best

Mara L. 
Évaluation :
5

bon

Muhammad A. 
Évaluation :
5

Nothing at the moment you are doing just fine thanks

Joseph S. 
Évaluation :
5

Jordan was very helpful and nice.

Latynese B. 
Évaluation :
5

More Counter help

GREGORY R. 
Évaluation :
4

It would help to have more workers to help people especially when it's very busy. They only had one person behind the counter and there was a line of people waiting to be helped.

Mike D. 
Évaluation :
1

I rented my truck virtually, it was painless, but a person who is not tech savvy, there can be problems. The online service for 24/7 is amazing, I'll continue to use it, but unfo

Angelo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
3

Two of the trailers rear lights were dislodged when delivered to me. Otherwise, the equipment was and the rental process was excellent.

Robert Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william N. 
Évaluation :
5

Excellent

Greg H. 
Évaluation :
2

Them young kids that you have working their are not on their job and they have bad attitudes.young Spanish man very bad attitude.not the new one who checked us in on 08/28/2022 he was very courteous and helpful our rental before this one was an terrible experience mainly the two that helped us.

Kenya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Johnathan was very helpful!

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bairon M. 
Évaluation :
5

Always very good They are the best!!

MARIA L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

The wait was too long even after reservation. When the truck was hired from a different location of U-Haul, waiting in line for a looooong time was difficult. Calling over the phone is so tiring that one may have to listen to music anywhere from 30 - 60 minutes, listening to the same advertisement stuff time and time again !!! Once it started moving, it was perfectly OK.

Paulose P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HERBERT H.  |  Premières impressions 
Évaluation :
1

Talked to a Manger a male. He told me he can't help with payment then stated you must have something worth thw payment. This guy needs to be fired. But it don't matter someone has my stuff.

THOMAS M.  |  Expérience générale 
Évaluation :
5

The customer service representative in the store was above and beyond helpful

Gina E.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tiffany o.  |  Expérience générale 
Évaluation :
4

I wasn't able to catch their name but the employee working when we arrived was extremely helpful. As we had never rented before they took the time to walk us through how to get in, where to park and answered any questions that we had. While the facility itself was in good condition, our unit has 2 large holes. 1 in the side of the wall and 1 in the ceiling. For the price we pay per month I would've liked a unit that was fully secure without holes.

Kristen C.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Laura A S.  |  Expérience générale 
Évaluation :
5

everything was fabulous and everyone was so so awesome and skilled and helpful

STUART F.  |  Expérience générale 
Évaluation :
2

It was a terrible experience, the storage room was not available as confirm. There was a lock on the storage room it took two hours before someone was able to drill into the lock so could move my belongs in. This storage room was confirmed three weeks before I showed up 2/11/22. Extremely unprofessional staff. Non caring attitude. One staff member smelled like he had been smoking weed. Over all terrible experience

Michael S.  |  Premières impressions 
Évaluation :
5

Easy to reserve and set up payment online. Excellent service à la clientèle.

JOSE R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abid F.  |  Premières impressions 
Évaluation :
5

The staff at the Farmingdale location were very courteous and professional. They answered all the questions i had and was able to give great suggestions during my move. Moving can be very stressful and the team there went above and beyond to accommodate me. I rented a truck to move my belongings from my storage unit. The truck was ready as soon as i got there, checking out was a breeze. It was a pleasure to work with this manager and his team.

Sandra C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christine f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M.  |  Expérience générale 
Évaluation :
1

It's extremely hot inside so these aren't temp regulated units. Plus the gate can't stay open so if you're moving a lot in and out, that will be annoying as you have to keep swiping your access card. This particular location doesn't do a great job parking the trucks that come in so there is always a truck blocking the entrance.

Laura A S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edward g.  |  Online Move In 
Évaluation :
5

Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facility

Maribel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean l.  |  Expérience générale 
Évaluation :
3

The bathroom was clogged with no toilet paper. The wait times were very long.

Michala O.  |  Premières impressions 
Évaluation :
1

The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .

Joel G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H.  |  Expérience générale 
Évaluation :
5

Wonderful management!

Randi S.  |  Expérience générale 
Évaluation :
4

Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.

Jeannine H.  |  Premières impressions 
Évaluation :
5

Love using this company.

Randi S.  |  Premières impressions 
Évaluation :
4

Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;

daniel r.  |  Expérience générale 
Évaluation :
5

Everyone was Extremely accommodating we are very pleased

Joann M.  |  Expérience générale 
Évaluation :
5

Return customer. Always pleased with the product.

James H.  |  Premières impressions 
Évaluation :
5

Excellent customer service, thanks U-Haul

jorge t.  |  Premières impressions 
Évaluation :
5

Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other people

TIA W.  |  Expérience générale 
Évaluation :
5

Very helpful staff.

Christopher S.  |  Premières impressions 
Évaluation :
2

I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another Danger

SHANNON K.  |  Expérience générale 
Évaluation :
3

No complaints, but it would be nice if there was lighting inside the units.

HEATHER N.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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