Évaluations des clients U-Haul Moving & Storage of Florence
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Témoignages des clients récents de U-Haul Moving & Storage of Florence
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Matthew V. le
If you are in the Florence area and need a rental, go to Justin's Rentals. You will have less problems. If you want my experience, keep reading... Honestly there are too many any negative things to write here...The truck was clean, but not properly maintained mechanically. Thank Goodness I didn't need to use the truck to go more than a few miles. The other thing that you should fix is your servers. Your server was down almost the entire time it took me to get through the online check in (about 30 minutes). Also the customer should not be penalized because your system is screwed up! Ex: I pay for 8 hours, but due to technical issues I have been waiting for my truck for an hour so now I only get it for 7 hours, but I still pay for 8. The Owner is a nice guy and I felt bad for him. I will never go there again.
Meg V. le
Very poor customer service
robin h. le
From beginning to end all transactions were very smooth. Staff was always friendly and eager to help.
Samuel P. le
Nothing just keep up the great customer service.
Diane H. le
I was not happy with the drop-off fee the $20 that I was charged because I didn't check the truck in online first of all I was never sent a link to do that I didn't have to do that before and the young lady told us if we got done with the truck prior to the 24 hours we could drop the key off in the drop off she didn't explain anything else to know I am not happy. We've returned that truck 12 hours prior to when it was due that should have counted for something instead of charging customer $20 because I didn't go online and check the vehicle in that's how you lose customers
Jeffrey L. le
We showed up with a 26ft truck looking to put it into a 10x15 unit (this is the largest they offer). We had our doubts if it would all fit, and as soon as I walked in and Kevin looked at our order he helped us to get a 2nd unit! Kevin is extremely kind and friendly and in our opinion was great! There are 2 things to know if you use this location. 1 is the storage units are very tight and again nothing larger then a 10x15 and the 2nd is there are only 4 parking spaces out front before entering the gate. 2 handicapped and 2 regular. It was fine for us since we moved mid week but we went in on Saturday and it was a lot busier then!
Jeffrey and Denise L. le
Uhaul Moving & Storage has been a blessing to us! We dealt with Kevin when booking and also when we arrived. He was so pleasant and helpful! Our units were cleaned out. I am so glad we rented here.
Michael S. le
Fine as is
Barnabas M. le
The attendant during the pickup and drop off was especially professional and ensured all my questions and concerns were appropriately attended to. Keep up the good work.
Gwendolyn W. le
Manager, Michael, is very knowledgeable, polite & helpful His employee, didn't get the name, was very efficient & return took only minutes EXCELLENT
wesley f. le
Great experience
Sandra T. le
Excellent customer service!
Eric H. le
Excellent staff
Cruz M. le
He say the truck was full with gas but is was not it jad 1/4 thank less the what the guy mark off as i told him andbhe say he cant do nothing about it i have a picture to prove it
George L. le
No attendent for pickup (before hours) or drop off within hours
stephen b. le
staff and facility were very helpful and attentive.
Julia C. le
All the staff is very knowledgeable and answered all my questions
Regina W. le
I store was fine but after my experience with uhaul I won't recommend the company to anyone.
Ronald H. le
I had a great experience using Uhaul to go to Canada
Kathleen E. le
Decrease the mileage rate if keeping a truck for a 2nd day
James L. le
They helped me out a lot!
NANCY A. le
We were very happy with your service. Thanks to Kevin and Julia.
irene w. le
This location has the most considerat and accommodating employees. Kevin is a absolute pleasure to work with. Florence route 130
RICHARD S. le
I was treated very well. Both Kevin and his partner were friendly and helpful. Thank you for the very good service.
Philip F. le
My experience from start to finish was a breeze. Thanks to your awesome staff.
Inessa L. le
Clearly provide full information about price range, that weekends are almost two times more expensive then workdays.
Larry J. le
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eddie d. le
The staff was very knowledgeable and courteous. My transactions were handled in an excellent manner.
william s. le
The staff was very helpful in showing the different units that were available. and very friendly.
carlos v. le
Except for some later condensation build-up in Unit (From Water entering into Unit) which created some minor damaged to several litems...The Staff was always very helpful, Attentive and Professional.
JOHN G. le
Customer service was incredible. I was greeted promptly and my move was smooth all because of the outstanding customer service that was provided to me.
morgan s. le
should close later
THERESA B. le
I was very pleased with my visit to U-Haul in Florence NJ and ultimately rented one of their storage units. This facility is very clean and the staff is very professional.
Janet S. le
Thank you Gina, Kevin and Mike for all your help with renting the trucks (arriving and leaving), storage, and all my rental needs. You are truly an asset to this company!
MUHAMMAD B. le
Very friendly and helpful
Nina O. le
I've moved and stored with U-Haul on multiple occasions. I have been totally satisfied every time. Thanks for the great service!
anthony c. le
Really disappointed in the way an account was handled. Never received a call but was charged over $700 for a storage unit that I no longer had.
trent t. le
Kevin is an excellent employee. Very helpful and friendly. He made the experience at this facility worth the money.
KIMBELYN T. le
great service
nicholas f. le
Mr Kevin Jackson was the most professional and courteous person I have ever worked with. He was helpful, informative and wanted to make sure that I ws taken care of.