Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Would be an improvement to be have a spot to drop equipment after hours.
Great experience, from day one to checkout. Kevin Jackson was always available and helpful. He responded promptly to all my emails and check-out was perfect. I also had rented a truck which went smoothly. I will definitely come back if I ever have storage or truck rental needs in the future. Thanks, Kevin!
Kevin Jackson provided me with stellar customer service. He was accommodating, courteous, and helpful. I would recommend this place to anyone looking for storage or moving needs.
You guys has a excellent customers service. Any time of the night you can used your Uhaul app on your phone to rent a uhaul truck at night and used the same app to return the uhaul truck or van, for me it is excellent.
Make sure all your workers are fully trained or serious about there work. I got charged money due to negligence of i e of your workers but Kevin was kind enough ti fix the problem expeditiously. Besides that you guys were ok.
The only problem that I had is that there were always dead leaves in my storage unit. Must of blown in under the door. I would sweep them out, but they would always return. Otherwise, I was happy with the storage unit.
Kevin Jackson is a very nice and kind person he was always helpful
Kevin was very helpful and informative. Nice to work with. Took the time to explain everything
Kevin keep up the good work, very understandable nice person, we need people like this in every place of business, that is very understandable, when you have situation he's there to help you solve it with no problem. Yes I will truly recommend this place to family and friends in the future.
While we are in Covid-19 Customer need to stay in there car, until they get call from each location, people aren't practicing Social Distance,
Make sure your franchises are in sync. Make sure all protocols are being followed so that there are no extra charges for errors placed on the customer. They need to be more knowledgeable people saying it don't know about your own stores is a big issue there needs to be better communication or emails sent out. I was charge an invalid charge and after about an HR it got handled but wasn't very professional.
It took 3 tries to find and process online.
Need a better customer services at this location.
The location I finally ended up was fine.. The whole experience was horrible.. I had a reservation that was canceled the night before after being moved from 2 other locations in Pa only to end up in New Jersey. I had to pay the toll and the extra mileage second time in a couple months we have used Uhaul and this has happened. There will not be a third just horrible should of just paid the extra money at Penske or Budget would of been a lot less aggravation and not much cost difference with the extra miles and tolls. On top of needing a 26' and at the end had to settle for a 20' again extra miles and extra time.
I forgot to gas and turned around before I got there. I was just 20 mins late. These $#@&$* charged me another day, which over drawn my account and I can't eat. WHY WOULD YOU DO THAT DURING COVID-19. PEOPLE ARE BARELY SURVING. I had to move because of COVID-19, barely could afford to rent a truck. They give you a low figure of $19 a day and add all these charges. So for 24hrs and 20 $##$@&* mins I was charged $150. Hope you guys have a nice meal. I can't eat to I get paid in 4 days!!!!!!!!!!!!!!
Efficient check-in & hook up of the trailer. Friendly! Fast! Easy!
5 stars
It is always a pleasure doing business with Kevin. In fact, he feels more like a friend than someone I am purchasing a service from!
Please have the actual fuel level accurate to what's on the printed sheet you give to customers.
Mr Kevin Jackson was the greatest manager that we could of asked for very very helpful polite courtesy We actually recommend our son and my mother to see him about their storage needs in the upcoming weeknor so
Kevin is friendly fast and easy
Kevin ,you were great at getting me the truck I needed for my move. The hired help from Harold and company also did a great job moving my items.
The best service is ever had. Will not ever go back to the Trenton uhaul location.
Store manager was exceptional. Went above and beyond to help.
Kevin was very helpful and friendly, outstanding service
The location was convenience and customer service was very friendly and helpful. We will be repeat customers.
The owner / manager of this franchise - Kevin - was OUTSTANDING! Very helpful, informative, considerate, accommodating. A truly valuable employee and representative for your organization. HOWEVER, UHaul changed the pickup location on three separate occasions after I made the initial reservation. This was not helpful.
Staff ( Gentleman) was courteous and professional throughout my pick up and also after return..
Kevin is super nice and explain everything before you leave
The gentleman met us as soon as we exited the vehicle. He was extremely personable and asked us how everything went. Inquired about if anything was wrong or needed attention with the truck. Definitely would rent/return a vehicle here again. The facility was very clean and even as we drove up, where the shed unit where they keep cleaning materials was immaculate. Very impressive.
The gentleman who assisted me with the rental was excellent. He was attentive to my needs, friendly and knowledgeable.
Taking the damage waiver should not have received a vehicle that had so much damage when 2 other newer vans were available.
The check in process for the mobile app did not work. Fortunately the location was still open so Kevin was able to check me in manually inside the store. The mobile app is a good concept but it needs to work.
Location is not the problem, it the online information about different types of equipment to choose from.
Mr. Jackson was very helpful and helped me with my storage needs! Thank you for making this moving And storage experience easy on us.
can you check to see if I paid my first month when i applied name is Charlie Serenita renting space 255 charlie3209g@gmail .com
Very good quick and smooth service for a repeat customer . Front office guy doing a great job
Kevin is the best U-Haul facility manager. The facility is always clean. Keep up the great customer service. Thanks Sam Paglione.
The owner was fantastic. I would definitely go this location again.
Vehicle could have been better maintained
Kevin is the nicest gentleman and very accommodating!
Did not like that the trailer I rented to move furniture from New Jersey to Va had to be brought back to the New Jersey location.
All was well
Great experience! Thank you!
I rented a pickup truck. You don't really expect a vehicle used by everyone and their mother to be clean normally, but with the recent pandemic, a more thorough cleaning of the cab would have been nice. Other than that, the staff were very polite and helpful. They were happy to answer questions and they explained everything to me in detail. Really smoothe experience!
I was first one there on that Sunday morning. With the gate closed there were no parking spots available except two handicapped spots, one of which we occupied. Two other customers arrived after us. One took the other handicapped spot, and the other stayed in the entryway.
There is nothing that needs improvement as far as I'm concerned, the staff at this site was very professional, pleasant, everyone followed the guidelines for Covid-19 , I will definitely go to this site again should I ever need too.
Mr Kevin and Jorden both very nice and helpful. I used truck and rented storage unit. Satisfied with service.
The agent at pick up was very helpful and showed great customer service.
Kevin was so helpful. It was a joy to work with him!
Smooth transition
Everyone was very helpful -Kevin and Jordan
They also did a great job - we emptied truck on Sunday night Jordan was able to arrange for my storage unit to be ready. Then on Monday morning I spoke to Kevin to return keys.Everyone I spoke to was very helpful
Kevin Johnson did a wonderful job getting me the truck I wanted in a hurry. He absolutely went outta his way to help me. Thanks Kevin Linda H
This was my second rental from this location in two weeks and Kevin, the manager, and another employee helped me yesterday and it was easy and the equipment, a 10-foot truck was great. Awesome place.
Multiple problems. Could not check in successfully even though it was set for 24 hour pickup. Called for support. They eventually switched me to second vehicle that I could do the pick-up with, but then the information on where to get the keys was incorrect. No key on/in the vehicle and information from U-Haul indicated a combination that was not usable. Pick-up was 7:30 a.m. and at 8:40 I had to abandon the pick-up to go to the apartment that was being moved out of because we only had a limited time to get everything out. At 9:00 a.m. the location had opened so I went back and picked-up the original vehicle, now that there was someone to give me the keys. They had pulled all of the keys from vehicles the night before and I guess never updated any systems and forgot about my rental that they had called to confirm the day before. The vehicle I took did NOT have the Furniture Dolly that I had reserved and paid-for. On return, I told the employee that I had not received the Furniture Dolly and he told me he'd take it off the bill. Received the invoice and it still included the $7.00 charge for the Furniture Dolly. I sent an email to the management of that location yesterday afternoon and have not received any follow-up on the overcharge at this point.
Great services, Horrible hidden fees
Gas gauge would not register full.
Nice people at office, nice truck also
Easy pick up and return, friendly service.
Everything went well. A ramp maybe on the 10ft trucks no matter how “low†to the ground the back seems, to avoid unnecessary lifting, but the experience was fine. In my opinion the entrance seems more like storage, instead of a place to rent trucks. Once I went in to ask low and behold I could rent a truck as well as storage.
The U-Haul facility in Florence NJ is convenient, well managed and the staff efficient and friendly. I would not hesitate to use this facility in the future and would definitely recommend Florence U-Haul to my friends and family.
Great customer service.
Mr. Jackson (Sat May 19 9AM) did an excellent job working us through the rental and return. He is a terrific UHaul ambassador. In general, you UHaul, need to speed up the rental obtaining process. Your response should not be that I need to install an app. I don't want an app for every single company I do business with. A mobile friendly Web page and email confirmations work well.
I found no need for improvement. The truck was ready when I arrived. The employee that handled my transaction was exceptional.
I did overnight drop off
The customer service agent was very polite and helpful
I initially started the rental process at the Bordentown NJ location. I was not allowed into the office even though I had on an N95 mask. the female employee there was very rude and demeaning. I was asked to call back with my request. She did reserve a vehicle for us but we had to finalize the process on line. She sent us three videos that we had to view online on how to secure the vehicle using the Uhaul app. I already had a Uhaul account but had recently changed phones and phone numbers. UHauls website would not let me update my new number so the online reservations were not working. So I called back the very unfriendly female employee to inform her that I was cancelling. I then called the Florence NJ location that informed me that I could come into their office to physically rent the truck.Thank you Florence location- 5 STARS. Bordentown location= 0 STARS
The manager comes highly recommended..Kevin was the best.
Always professional and courteous whenever I interacted with the staff. I will use your services in the future. Thank you!
Used facility other times and as usual I had no problems. Great people
The Manager Kevin did an outstanding job helping me with which unit to best fit my needs showed me around the lot, offered me choices & gave me the breakdown of prices. Yes, I would use this service again, & would recommend it not just to FRIENDS, but to anyone who would need to store there person items.
No issues with moving into or out of the storage unit. The one thing that was a bit of a surprise was now unprofessional (not rude) the staff in the office were but they did get the job done.
It was very convenient needing temporary storage for 4/5 months. Like paying per month flexibility. No complaints. Just suggest brighter/additional lightning in the climate controlled building.
Kevin, The manager was professional, kind, and helpful. Great Job
Kevin is and will always be the best thing about this Uhaul Location. He goes above and beyond to ensure as a customer you have everything you need. Talk to Kevin if you rent here!
We definitely recommend using this Uhaul Truck & Storage, Kevin is such a pleasure to work with. Very kind and patient.
From beginning to end all transactions were very smooth. Staff was always friendly and eager to help.
Uhaul Moving & Storage has been a blessing to us! We dealt with Kevin when booking and also when we arrived. He was so pleasant and helpful! Our units were cleaned out. I am so glad we rented here.
Great experience
Excellent customer service!
staff and facility were very helpful and attentive.
They helped me out a lot!
This location has the most considerat and accommodating employees. Kevin is a absolute pleasure to work with. Florence route 130
My experience from start to finish was a breeze. Thanks to your awesome staff.
.
The staff was very knowledgeable and courteous. My transactions were handled in an excellent manner.
The staff was very helpful in showing the different units that were available. and very friendly.
Except for some later condensation build-up in Unit (From Water entering into Unit) which created some minor damaged to several litems...The Staff was always very helpful, Attentive and Professional.
Customer service was incredible. I was greeted promptly and my move was smooth all because of the outstanding customer service that was provided to me.
should close later
I was very pleased with my visit to U-Haul in Florence NJ and ultimately rented one of their storage units. This facility is very clean and the staff is very professional.
Thank you Gina, Kevin and Mike for all your help with renting the trucks (arriving and leaving), storage, and all my rental needs. You are truly an asset to this company!
Very friendly and helpful
I've moved and stored with U-Haul on multiple occasions. I have been totally satisfied every time. Thanks for the great service!
Really disappointed in the way an account was handled. Never received a call but was charged over $700 for a storage unit that I no longer had.
Kevin is an excellent employee. Very helpful and friendly. He made the experience at this facility worth the money.
great service
Mr Kevin Jackson was the most professional and courteous person I have ever worked with. He was helpful, informative and wanted to make sure that I ws taken care of.
