Customer Reviews for U-Haul Moving & Storage of Florissant II
Location en tout temps  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

The staff were so helpful and friendly!! The move into the storage unit was so easy. And what I hear from others, the move out will be just as easy.

Évaluation :

5

I couldn't have made it thru this moving experience without your service. From reservation to departure my family and I were well pleased. Merci.

Évaluation :

4

Only thing wrong is the operation of the door key card. I was told it is an internet problem which I believe but should be fixed. I could not gain entry on more than one occasion.

Évaluation :

4

Everything was great except for me not being able to access the front door entry because of the step by step process. 2 boxes on the left and 1 on the right. In order to access the front door you must swipe box on the right first, next swipe the 2 on the left…which is backwards (in my mind). There aren't clear instructions on swiping which one first. There should be a numeric listing out front. The place was clean and well lit! The staff performs routine spot checks to make sure your area is secure. I had more than 1 space, and my lock wasn't secured, I got a call on my voicemail and they told me to come secure it or they will have to put a new lock on my space. Overall -great experience! 5 stars

Évaluation :

5

CLEAN, GREAT STAFF, SECURE :)

Évaluation :

5

Enjoye d the space I had Mary

Évaluation :

5

Even when I faulted you had my back ty

Évaluation :

5

Super nice and very clean. Staff helpful and efficient.

Évaluation :

5

Thank you guys for my excellent experience with Uhaul!!

Évaluation :

1

The guy who helped me check in didn't greet me and was very rude during the process checking in. I had to later rent a second unit and when I got to it, it wasn't ready so I called to make it known. It took 30 minutes for someone to come and unlock the unit. He then told me that the units didn't come with locks, I was told that they did come with a lock and he was rude as well.

Évaluation :

3

Horrible time moving in my unit had a lock on it which caused me to have to take all my stuff back down the elevator put it back into Uhaul and go to office before they closed the time was 6:45. I called customer service they was no help told me to comeback tomorrow which was totally and inconvenience to my schedule. Luckily the office was still open and the gentleman told me to follow him back up and that he would get it unlocked not to mention it was 16 degree weather yeah totally pist me off moving in however it's in my storage and that's all that mattered but horrible situation someone wasn't doin there job properly for that lock to be on there i made reservations previous day.

Évaluation :

5

I love uhaul I always use you guys will continue to use you guys

Évaluation :

5

I've been very pleased with the service I've received from U-Haul storage services. Will use them again in the future.

Évaluation :

5

Every aspect of the U Haul experience was excellent, from the renting of the U Haul truck, to the storage place, and the customer service team being very helpful.

Évaluation :

5

My time was there was excellent I have no problems and the employees was very helpful highly recommend!

Évaluation :

4

I had a great experience with them.

Évaluation :

5

It was always clean and the temperature was set at a very comfortable level for moving. This UHaul is one of the best.

Évaluation :

5

Excellent

Évaluation :

2

They never refunded my money after overbilling me

Évaluation :

2

I was not made aware of the rules UHaul had when I signed up and thought my requests were done correctly. Was hassled on my vacation about the room and we were given late charges and extra fees, I could not get anything accomplished from out of the country. Sent several emails regarding the unit being emptied closed at my request when I rented the unit for 30 days. Then was told I needed to snail mail a release form, I would have gladly signed in the beginning if I was made aware. it was a HUGE hassle. Since then, they have closed the room and account and did not charge me the extra fees, so I am satisfied, but the customer service needs help in servicing customers promptly.

Évaluation :

5

Excellent service à la clientèle. Had a couple of lock outs, and they verified my info quickly, and got me access.

Évaluation :

5

Best storage unit I have rented! Always clean and friendly service.

Évaluation :

5

Thanks so much to the whole team.

Évaluation :

1

When I asked about auto bill payments I was directed to go to website. I opened account on website and thought I was in auto payments until I received a letter in the mail. Unacceptable in how this works.

Évaluation :

5

Everything was great, access to the dock, cart availability and the conditioned space.

Évaluation :

4

It started off a little rough but it got a lot better.

Évaluation :

4

Thanks for the service

Évaluation :

3

Pricing seem a little high for smaller units.

Évaluation :

3

Thank u

Évaluation :

2

The loading area inside the sliding doors has someone's belongings attacked in the hallway. It prevented me from having easier access to my storage unit. I had to continually push the loading cart though the staging area for all the carts which has small barricades that I to go over. It also didn't smell that great neither. My unit was clean and it was a convenient location for me.

Évaluation :

1

I did not move in. I had originally booked a storage space. When the movers arrived to put the items, we were told that our space that was reserved was no longer available. However when I called later, I was told that someone was given my space AND used to rent it under my name. The store rep was no help and couldn't explain why it was given away. I reserved another space but later cancelled it. I was unable to move my items, which prevented the movers from completing their job. This was a HORRIBLE experience and I decided to go to one of your competitors. Very disappointing experience and I would not recommend Uhaul to any of my friends.

Évaluation :

5

Nuff said.

Évaluation :

4

Just a little pricy for the storage unit

Évaluation :

5

The young lady that helped me was awesome and very informative

Évaluation :

2

I no longer needed my storage unit and called to cancel the contract....I continue to be charged and contacted regarding the unit....there clearly seems to be a lack of communication amongst staff....

Évaluation :

4

Keep up the good work. The staff was very pleasant.

Évaluation :

5

The group at the Florissant location were the best.

Évaluation :

3

Apparently some clients must have been evicted from their unit. Once the Uhaul employee would remove their items, it would block the hallway leading out the door to our vehicles. Very discouraging when I had to move someone's personal items just to get through with my things.

Évaluation :

5

This was a very good experience. Thank you for being so friendly and having great customer service. When we got there, we had to change the size and it was done with no issues. Merci.

Évaluation :

5

Clean, convenient, plenty of carts and secure

Évaluation :

5

The only complaint is that they didn’t offer a prorated refund when we moved out early of our storage.

Évaluation :

4

U-Haul is my number 1# place to rent trucks from to get the job done A big Shout Out to U-Haul love you guys💖 and thanks for being supportive

Évaluation :

5

I was impressed by the cleanliness in the friendliness of the staff. I will recommend this storage facility highly

Évaluation :

5

I had tried to rent from another company but the process left me angry and frustrated. Uhaul made this a breeze and was ready to help when needed and FAST! I was on the property when I rented on line and was in my unit in 10 min. Now thats FAST!

Évaluation :

5

The staff was so friendly and helpful. From the young lady that I spoke with on the telephone to the gentleman that assisted me when I came to pick up the truck. If I ever have to move again I will definitely choose thia location.

Évaluation :

5

My boy plugged me in with a promo deal i peeped while i was walking around noticing how extremely clean the building was. He saved me mad paper, which was point cause IM broke and the reason i got the 5x5 storage unit (which works very well if you know Tetris) was unexpected. I was prepared to pay that low price of 39,95 tho. 41,63 after tax in my city. But ANYWAY my man was SUPERB pulled up to remove my lock and explain yall strict a** security system. Lol i like it tho SECURE MY PROPERTY MANE! LOCKDOWN! 2x! do youfeeeel me. But look i can't remember his name and it's 7am i ain't going to the car rn its cold and I'm cuddling buttttttttt. It WAS NOT the guy with the green hair N the piercings. Fire him. Or not cause they trippin wit that unemployment stuff. But he deserves a thumbs down or a boot . . It was the older white Man who saved the day. Kinda tall skinny some wrinkles. Glasses? Maybe? Looks like he may or may not smoke a cigarette every thirty minutes but HE DESERVES IT cause like he been thru alot and he appreciates working for you all. Which are top 10 % best employees. If y'all actually read this imma go back up there today and y'all email me ill tell you but i hope yall know or figure it out BUT it be the right person. Id like to enjoy a lager with that mane. Quick , easy, saved money, and enjoyable conversation, social distanced Greatness. He gone win the U-Haulympics. 10 toes Down don't look at the ground im out .. peeeeaaaaaaaaaccccceeeee. (Covid aint real its a uncommon cold)

Évaluation :

2

Roaches were crawling through my unit when i went to pick up my things. I have never ever had bugs. More needs to be done to ensure that bugs are not able to get to other units

Évaluation :

5

Thank you so much! Very convenient. I have no complaints!!!

Évaluation :

5

Courtney was very professional and friendly.

Évaluation :

5

I’ve been in a number of storage facilities and this was the best for ease of pickup and drop off

Évaluation :

5

Seamless experience. No hiccups. In and out. Courteous and professional.

Évaluation :

5

Great staff!!

Évaluation :

5

I have used storage facilities for years, this was the best. I used a different company and moved my stuff into my apartment along with a family of mice濫, Thank you Andy for going above and beyond during my difficult time

Évaluation :

4

Better instructions for outside to get in building. It's to confusing

Évaluation :

2

Could not get any response on the buzzer at the storage facility at all, and no one answered the phone after multiple calls. I had to drive to storage office, where I waited in line for at least 10 minutes (with one other customer in front of me). I got more upset as I witnessed the employee just let the phone ring, now understanding while I could not get help at the storage facility. No eye contact, no thank you for your patience, or I will be with you in a moment ma'am. It was like I was invisible. I expressed my disappointment in the experience I was having, and received nothing. No sorry, no resolution. I had just paid a hefty fee to remove one item out of storage that my college kid left behind. Another whole month for an ironing board, So I just donated close to 100 bucks to you all and two rental trucks. My daughter is back in dorm and a sophomore. I will need more storage and moving trucks in the future. It won't be uhaul. Good luck with your business. I won't patronize again. I try to resolve these in person, but was basically brushed off by staff.

Évaluation :

5

Kyle made the process smooth and simple. Attention to detail

Évaluation :

5

All the staff members I came in contact by phone and in person were very knowledgeable courteous and friendly. The storage was well maintained and clean also having great security system, in place.

Évaluation :

5

Keep up the good work

Évaluation :

5

Customer services form workers - EXCELLENT!!!!!

Évaluation :

5

Service agent was very friendly and knowledgeable and helpful. This was my first experience and I'm very pleased. Highly recommended

Évaluation :

5

I considered using PODs but decided on U-haul because the offer was so much better. The first month free was great for the units i used short term and the included pads was better (although there were way too many) because PODs doesn't offer any pads at all. Booking, tracking and contacting U-haul was easy. I would recommend U-haul for anyone doing a long distance move.

Évaluation :

3

Not sure why I am rating U-Haul Moving & Storage of Florissant II 1350 N Hwy 67, Florissant, MO 63031 since my rental was with the Lake St. Louis, MO U-haul which provided OUTSTANDING service, support and even returned phone calls. The delivery driver Franklin was OUTSTANDING did a great job during the delivery, placement, pickup and final delivery to my new location. Very communicative and professional. Florissant location - I don't know what they are doing over there. No phone call returns, minimal interaction and required me to make a personal visit to the Lake St. Louis office when I started to worry about my final delivery. Lake St. Louis, MO met all my needs.

Évaluation :

5

Good service

Évaluation :

5

No issues.

Évaluation :

5

Very good service

Évaluation :

5

Great Job

Évaluation :

1

They have charged me twice for a storage unit I never used or seen. I want my money! I also was charged for a truck I never used. Unproffession people work there who are stealing money.

Évaluation :

5

The facility is one of the cleanest and the bathrooms are clean also. They have moving carts which are very convient and makes the move smoother and faster.

Évaluation :

5

Ourtney was great to work with!! She was very informative and very nice!!

Évaluation :

4

This was my first time using this u-haul I normally use the Hazelwood. The employee that served me was friendly and handled everything great.

Évaluation :

5

😊

Évaluation :

5

Very fast, easy, and the clerk explained everything well!!

Évaluation :

4

Great staff!

Évaluation :

5

Everyone I worked with helped me out tremendously.

Évaluation :

3

It was a decent move-in experience. The building is clean and the staff was helpful. Nothing stood out as exceptionally good or bad.

Évaluation :

4

N/a

Évaluation :

5

Check out was fast and quick

Évaluation :

5

Very clean and let my family and friends know

Évaluation :

5

The whole experience was great Thanks

Évaluation :

5

I loved how easy it was to use the self service and everything is done online the only issue I had was getting stuck on the elevator for an hour and 15 min😂

Évaluation :

4

none

Évaluation :

5

Everything was done right

Évaluation :

5

This location compared to others has always been excellent!

Évaluation :

1

It wasn't this location, it was the whole U haul experience. It was an absolute shit show of incompetence on your behalf.

Évaluation :

5

Service with a passion speaks for why I always return to this location; the reps yesterday - best of the best - over the phone and wow in person!

Évaluation :

5

I love the storage have good one

Évaluation :

5

Staff was nice!

Évaluation :

3

When calling a specific uhaul location, do not redirect call to a national call center that can't help them! We repeatedly had to physically travel to location in Sioux Falls and Florissant to handle simple problems because your system doesn't allow for direct phone contact!

Évaluation :

5

not about storage. want to mention employee at truck rental in Hazelwood who was very good and made my experience easy and pleasurable at a time that was difficult for me. Byron Dennis.

Évaluation :

5

Only thing I noticed is their wasn't a sign at the storage facility to let customers know where to go and rent a unit.

Évaluation :

5

the experience started out bad,but the employes very quickly corrected every thing and it was great , the locker was clean and just the right size

Évaluation :

5

You guys were awesome in making sure we had the right size unit. And on the ground floor cause there was no way on earth of getting the parts for my van into an elevator. Thank you very much!

Évaluation :

5

I really enjoyed the double layer of door security with added cameras. I felt safe moving things in and out. Huge space with a little section to donate items. I thought that was very thoughtful.

Évaluation :

5

liked the way everything was set up

Évaluation :

5

excellent service.

Évaluation :

5

They real good workers

Évaluation :

4

Great in explaining the process

Évaluation :

5

We had three different guys during our moving experience and all three guys were very nice, informative and very professional.

Évaluation :

3

The truck itself was fine but when we arrived to pick it up our reservation had somehow gotten cancelled and we had to wait 3 hours to get the problem resolved so lost a lot of time.

Évaluation :

4

We had a great experience everything went as planned

Évaluation :

5

Great team!

Évaluation :

4

Kyle helped me. He was great. Very personable. The only issue I had was I had to wait for few minutes to be seen. He was the only one in the store it seemed. Great service.

Évaluation :

2

Not enough people working to assist with rentals. It placed me 30 minutes behind schedule with the people helping me move. Then at the storage location I was given a room with a lock on it. Plus ...

Évaluation :

3

Well...move in and out went well. But if you rent a storage unit, DO NOT FORGET TO LET THEM KNOW THAT YOU HAVE VACATED THE UNIT!!! You will receive emails & calls about payment. Situation is resolve!

Évaluation :

5

Andy and his staff top notch. Facility amazing. Will recommend to everyone.

Évaluation :

5

Thanks, will use services again. Randy

Évaluation :

1

I feel like I'm paying a lot of money for a storage bin that's too small!!! I couldn't get all of my furniture in the bin! I'm very disappointed.

Évaluation :

4

Would not use uhaul storage again. I feel that I was charge 104 when I shouldn't have. When I went to get the storage he asked how did I need it for I said one month but I 4 days earlier. Was charg

Évaluation :

3

I just want you to let your call senter know you do offer a prorated plan after your due date

Évaluation :

4

Everyone I talked to were really nice.

Évaluation :

2

The office staff was very slow it took me 30 minutes of my time each time I went into the office I think that it needs more office staff to get people in and out in a reasonable time thank you

Évaluation :

1

My stuff got wet and was not paid for. My clithes and shoes and laptop messed up.

Évaluation :

4

More security