Customer Reviews for U-Haul Moving & Storage of Flushing

Évaluation :

5

U Hual is one of the greatest mover in America. It's has the best materials equipment for moving which is completely the best satisfied, appreciating and compatible assistance.

Évaluation :

1

The heater was not working, unfortunately, I discovered it after I load the truck, drove 50 miles from New York. I had to wear all the clothing I have, drive 500 miles in freezing weather.

Évaluation :

3

It was my First time of Renting the ~Storage 🥹 … help me get through the rough times … Thank You 🙏🙏🙏 Very Much … 🫶🏻 … 😉✨💖✨

Évaluation :

3

Short of workers.. very slow service

Évaluation :

1

pesimo el servicio x todo quieren sacar dinero

Évaluation :

3

Truck was clean but was old and abused. Passenger door kept popping open and steering was horrendous and dangerous

Évaluation :

3

We shouldn't need to download an app. There should be more signs for the key drop off.

Évaluation :

4

Pretty easy to rent and return

Évaluation :

3

The driver side needs a handle where driver can pull up their self in car. I walk on a cane and it wasn't easy getting into the vehicle, but overall, I have good experience With with with U- haul

Évaluation :

1

I reserved an 8x14' unit as well as a truck. When I returned the truck on November 23rd at 8am, and planned to unload it, the girl working at the front desk said that there were no units available and that she "didn't have me in her system." I offered to take two 8x8' units, and she scoffed saying, "those aren't even the same size!" When I asked for help and what to do she then ignored me and moved to the other station and helped customers behind me. I continued to ask what should I do, and left after about ten minutes of her completely ignoring me. I ended up driving to another storage facility, offloading there, and returning the truck. I had to pay more for gas and mileage as a result. Additionally, I am a disabled combat vet. I had help with the loading of the truck, but had to offload myself, which is why having the storage at the drop-off was a medical necessity for me. As a result, I will likely be non-ambulatory over the Thanksgiving week.

Évaluation :

5

Thanks so mush’s

Évaluation :

3

The 15 ft truck I rented had the drivers side mirror loose so it would not stay in position so I had to constantly adjust the mirror manually every 3 minutes to keep it in place so I could drive and it was extremely dangerous and I almost got into several close calls and could have gotten into very dangerous accidents.

Évaluation :

5

I use u h* truck for almost ten years

Évaluation :

5

Good price

Évaluation :

5

I’m not sure

Évaluation :

5

Very good

Évaluation :

4

They sent a tow truck to take the rental away. It was still under contract. Not overdue as claimed.

Évaluation :

5

The best place to rent equipment

Évaluation :

5

Aucun

Évaluation :

5

The van was acting up The transmission was down shifting too hard The arm rest was broken The customer service was really great!! Except for the Asian guy in the yard, he was rude the 2 times I saw him. Everybody else was great and the vehicles are always very very very clean. Thanks

Évaluation :

5

The UHAUL @College point is fine. What really stands out is Mr Andre Long. He has always had my best interest at hand. There is no doubt that this location is a tribute to his dedication and work ethic. I will continue to be a returning customer because of this dedicated Manager and all around good person.

Évaluation :

5

Ninguno

Évaluation :

2

So hears the thing, everything was great and I would have rated it a 5 stars but I swear I probably could have gotten a contact high from the weed smell in the van. It was overwhelming and something should be done to air out the van if they are going to hot box it.

Évaluation :

1

I been renting from u-haul for years this time I was very disappointed the vechle was dirty and had many damage When I told the person behind the desk about the damage his response was that there are many other rental companies

Évaluation :

5

The air conditioning wasn’t working

Évaluation :

1

They didn’t explain to me well the process and I ended up paying more money and didn’t get the service expected

Évaluation :

3

24/7 reservation was not honored. It was for 7am. Had to wait two hours in the cold for the center to open. They do not provide an explanation. Loosing those two hours had a negative impact on the move.

Évaluation :

3

The van as a bad odor

Évaluation :

5

Great location. Helpful staff. The app self check-in was nice. Staff showed me how to do it and I was able to return the van after hours using the app which was very convenient.

Évaluation :

5

Everyone in the facility is very professional and the Manager is absolutely awesome and I believe the staff is doing as the manager does and it shows. Thank you for your service. David Lugo

Évaluation :

5

a very professional company

Évaluation :

5

Nice and clean area, Good customer service

Évaluation :

5

Besides having a headlight out and no one telling me other than that overall it was excellent. The ride up to Pennsylvania was great. Couldn't tell the headlight was out because it was daytime until I got pulled over on the New Jersey Turnpike, but that was OK because they let me go. I thank you so much for all you've done and I will definitely be using you again. Have a beautiful day thank you again Jennifer Greco.

Évaluation :

1

Long line, long wait. Slow service where each person took an average of 20 minutes. Once you get to the front, you were asked to use the online pick up and do most of the work yourself on the cell phone. Waste of time waiting on line for 40+ minutes just to pick up a rental truck. Also, was charged $14 for gas even after I filled the tank to the same amount when I picked up the rental.

Évaluation :

3

Honestly this isn't fair to rate the location because it wasn't really the issue. The only thing I'd say is that there isn't parking for customers who need a rental for a few hours. I was told to take my vehicle out and look for street parking and it's a busy neighborhood which then took time out of my initial rental period. And I'm sure I was charged for returning the van an hour later. What was really bad was the mobile service. I mean there isn't an easier way? Mobile service are into my rental period as well... no one was able to reset my time or anything. Not the best experience U-Haul but your staff was nice

Évaluation :

3

Car is to old toomach mile

Évaluation :

5

There is nothing to be improve. You guys are great.

Évaluation :

4

My storage has given me not only space for my belongings to put in place, but enough is enough when I went broke & have no job, so I took the liberty to remove or declutter my items since I have a family to think of. Thank you Uhaul for renting me a storage space, maintaining as best as you can with the cleanliness around my storage & for having bathrooms. Sure staff are limited, but friendly specially when I had to report to remove my profile from the system. Liked the one time van rent out in which ironically was limited too from that time before the pandemic. The rent increase every year was not bad when I used to work. Thank you Uhaul for opening my eyes & for your service.

Évaluation :

1

They are shady, they draw their own conclusions, ignoring solid evidence, they charged me money for gas, that I already filled before returning according to contract. And they drew a highlighter where they say the gauage was. My photo matches the contract. Theirs is false. And they just did not care. I paid 60$ for gas. 30 I paid to fill it to contract requirement. They charged 30 because it wasn't filled according to them and my time stamp photo of the Guage is nothing???? Awful experience

Évaluation :

5

Experience was awesome 👌

Évaluation :

5

Leave a mint on the seat!😊

Évaluation :

5

service extremely good. truck looks too old, need replace new truck.

Évaluation :

5

Need more employees waiting to long but overall the location is great and the staff very professional

Évaluation :

5

Fast easy process for dropping on equipment.

Évaluation :

5

Very nice staff and processed my return quickly.

Évaluation :

5

The U-Haul team always offers fast and friendly service, in person or on the phone. An experience, always..

Évaluation :

5

Very great services

Évaluation :

4

Buenos servicios gracias

Évaluation :

4

The woman who helped me check out was awesome. Friendly, efficient, helped me with a request.

Évaluation :

2

The agent gave me a bad truck, which broke down n we waited hrs to get movers to transfer all the stuff. My first order was totally cancelled. All I wanted to cancel was the tow, but the whole thing was cancelled by the same agent n I was never informed until I was to pick up the truck. Then he said they didn't call u I said for what they were to call n tell u they cancelled I never did find out who they were. Someone named Dawn in customer Svc. Said I would be called the 3 business day n no one has called yet. Alyssa was great n helpful but she also said I would be called n no one did I was told that I wld get some kind of resolution to this awful problem. I'm returning the truck now cleaned to Flushing

Évaluation :

1

The space I rented was seriously inadequate; the actual usable area was smaller than the displayed area. There was even a large circular load-bearing column in the warehouse, so the effective usable area was less than half!

Évaluation :

5

The employees at u-haul are simply the best in customer service satisfaction. They make any experience a pleasant one. Andra is the best of the best. So professional always. He always makes our company transactions a pleasant experience. He deserves a raise for an outstanding job always. Andra and the other employees are what helps us all decide when and where we want to rent trucks or store stuff. God bless them all and thank you.

Évaluation :

5

😊

Évaluation :

1

The facility smelled like moth balls the ventilation was terrible , the staff spoke to you customers as if we were in the street , I would NEVER use uhaul for any service !!!

Évaluation :

4

11pm access for travelers would br welcomed! thanks

Évaluation :

3

Cuando uno no habla inglés deberían de tener un poco más de paciencia con los clientes Pero si recomendara a mis amigos

Évaluation :

3

Leave after 27 years but staff treat us not fairly .

Évaluation :

5

Very Clean and we got to donate some clothes. If ever we needed a storage again, will definitely come back to this one.

Évaluation :

1

The staff does not communicate with each other!! I was almost dead in the hospital and I told the staff at the location and they could care less and only wanted payment! My things where auction off and there was many items that had sentimental value that are gone! I will never use U-Haul or refer anybody ever to your establishment!

Évaluation :

1

Been using the storage facilities for about 15 yrs (2 different accounts) and in the beginning everything was okay... just okay. There were no storage facilities with 24 hr access in the area, so didn't have much choice. Prices, availability, cleanliness, and service was not all that bad. Was even offered a free month when a year was paid upfront. As time went by, prices were jacked up, started getting dirty from people leaving garbage all over or wait a good 30 - 45 mins standing in line just to get some help because online service wasn't available back then (and sometimes even to this day). Once the online service was available, the horror story began. Don't know who made it, but it was a shitshow. Couldn't use it without getting a migraine or constantly going down. Even up until today looks like a website that was made by a 80 year old person who just started using the internet. Hope they hire a second grader who can definitely make it better in 2024. Installed sliding doors that were shutoff or inoperable most of the time. Should've made it accessible to people with their cards or at least make the manual door wider for people that access at 2 or 3 in the morning to avoid the rush. And speaking of rushes, the traffic on the weekends to get to the storage facilities was a nightmare! The street traffic, is something that can't be controlled but during the day, there are so many soliciting "illegal aliens" that don't even speak English trying to look for work or sneak into the bathroom especially when it rains, snows, or the weather gets bad, they go stand inside the facilities where they don't belong! Even took pictures of some of them, and had to threaten to call police before finally leaving me alone. Recently, even during the day, there is no parking available for the storage unit owners because of the "genius" employees that park the UHAUL vehicles in our spots or the "mentally handicapped" people that leave their cars thinking it's all day free parking! And as for the nighttime, that's a whole other story. On top of the sliding door situation, sometimes the elevator was inoperable, someone sleeping in the bathroom, and it also seemed like some people were living in their storage units! Got dirtier and started to smell! After the so-called climate controlled atmosphere was placed in, this got worse. Also, on the weekends, almost definitely, we could barely get into the driveway because of the "idiots" that drop-off the vehicles so amazingly! Had to come back the next day soooo many times! ENOUGH IS ENOUGH! If I could request a refund everytime I was inconvenienced, UHAUL will probably pay me to use their storage. It is highly recommended NOT to rent the storage units unless you REALLY are a glutton for pain and REALLY have money or time to waste. But again, it's not like we have a choice around this area. If you must... GOOD LUCK!

Évaluation :

5

I not only enjoyed the storage ability but rental of your Uhaul trucks and vans...

Évaluation :

5

Thank you for having the space for me to store some stuff temporarily. It was tremendously helpful. As a new customer with no experience and not big on technology, your staff were very helpful. Grateful.

Évaluation :

3

Great location. Very busy and the computer system was down, causing a return trip to close out my bill. Otherwise a good experience all around. Merci!

Évaluation :

5

People who working for uhaul was very nice and very helpful. Especially, store manager was very nice and very helpful. Thank you very much !!!

Évaluation :

1

no dumpster service available for unwanted items and Uhaul doesn’t offer driver service !

Évaluation :

5

Excellent services

Évaluation :

3

Almost every time I have been there, if I need help at the main desk, it takes FOREVER!!! There is usually only 1 person working, it takes extremely long to get through whatever steps the computer takes them through. As one person in line said, I could rent a multi thousand dollar car in seconds at a car rental company. I assume your computer system should be updated. The employees seem frustrated as well. The facility was clean, it would have helped if more air was circulating throughout each isle of lockers. It was very uncomfortable in there in this hot weather. The staff was very nice and professional!

Évaluation :

5

Friendly and knowledgeable…

Évaluation :

4

The location is very cleaned and well maintained. However I saw large bugs flying around near the place you empty your things. My storage I received had some damage at the bottom of the door so I had my tour guide take a photo.

Évaluation :

1

The U Haul employee named Andre is a nasty, rude, lazy, obnoxious, slow, and he is your store manager!!! Treats customers differently based on race, and treated me with a nasty attitude because I looked Asian. Even after first initial payment issue was settled about a week ago, our storage door had a lock. He lied that he sent someone to unlock it when it was a lie. I had to go back and forth from our storage on forth floor to the front desk three times to have him go up to unlock it himself without any apology for the inconvenience and for his lies…. NEVER will I use this facility for my storage needs, nor say anything nice about renting a space at this location. I have been having great experiences in different Uhaul locations, but this location needs to change its manager to make this place to be on par with other locations and your company's standard if there is any…. Stop hiring unqualified individuals as managers because it ruins the entire facility…. I really think that your company should do a surprise audit or inspection to get this issue corrected fast as I often see so many unhappy customers on the lines to get helped…. Truck rental is another disaster in itself…. People are arguing outside. Gas gauge is working where I put in gas, but the needle doesn't move at all…. If I was nasty, I could sue for faulty gas gauge that defrauds customers…. Please do bring sanity to this place as I like using Uhaul!!!

Évaluation :

5

And a very chaotic environment. It's nice to have a secure storage unit for my business. But most of all I want to thank the staff was always helpful. I've been there for over 10 years I think. I might be back.

Évaluation :

5

Excelent customer service.

Évaluation :

3

The staff that helped with our storage unit was helpful & friendly. But, the one older gentleman, Jeffrey Taub, who was supposed to help me check out my truck rental didn't help me properly. I had to go back inside to him 3 times. I wasted over an hour just trying to get 1 rental truck dealing with him. Very unprofessional. I went to him to pick up my rental and he had me do it over my phone when I was already in front of him at the counter. I tried over the phone & it didn't work so I still had to go back in to him. It took him 3 mins to get me started. He could've done that the 1st time I went to him. Then he gives me truck keys for trucks that were in the middle of the rows. Not in the front. We Had to wait until the other trucks get moved for us to get the one we rented. He gives me a truck that has almost no gas. I asked him if he had one with atleast half a tank of gas. I wanted to make sure i didn't get stuck getting to my destination and he tells me there's a gas station up the block... Very unprofessional..

Évaluation :

5

Completely Satisfied

Évaluation :

5

It is my first time renting a storage and what I like the most is that the entire area is air-conditioned and the security to enter the building is very safe and especially in the elevator it does not move if the security code is not entered both to go up and go down and those things give me more confidence in my things in storage.

Évaluation :

5

You have good staff at Uhaul in College Point. I must say if she is not already she needs to be management. I don't know her last name but her name is Nyasia. Excellent customer .service.

Évaluation :

5

The stsff was very friendly and helpful.

Évaluation :

5

The staff was kind and helpful

Évaluation :

4

The Store Manager Mr.Andrew 😇was VERY VERY FRIENDLY & KINDLY HELPFUL especially with my situation of hardship ( I saw the little note on a one month free trial) 🥹 I appreciate with everything people have do or done to OTHERS 😇 make it a pleasant experience 😂… Thank you 😉

Évaluation :

5

I loved this uhaul storage facility so much. Friendly service, good condition, and convenient. I only moved because I needed a bigger storage and they didn't have anything available. Otherwise I would highly recommend them. I will miss this place. Goodbye and thank you uhaul college point.

Évaluation :

5

Bien

Évaluation :

5

Great customer service , 1 time we had issue with accessing the unit , which was very inconvenient. Had to pay the guys and bring the stuff back . Besides that all was good .

Évaluation :

5

Everything went well !!!! Thank you very much

Évaluation :

5

I love the whole process in hauling and storage but your promo is if you use the uhaul van and avail the storage the first month is free but unfortunately they charge me one month right away I try to call but it takes forever for someone to answer my call been waiting for 15 Mins still no one answered….

Évaluation :

2

My storage had a leak and a pillar structure of the building which take away from my space of storage.

Évaluation :

5

My van rental and move-in were extremely easy.

Évaluation :

4

One negative aspect of my experience was the long line and wait time to receive services. Otherwise it was a relatively pleasant experience.

Évaluation :

5

Good job 👏

Évaluation :

5

Even though there was a line and staffing was short., Andre dealing with the customers was very professional and patient with everyone. He stated clearly what you must do and walked you through each step if you didn't understand. He did a great job.

Évaluation :

4

Too long of a wait at times, to be helped.

Évaluation :

5

Excellent

Évaluation :

1

Got storage that was not under my name when changed under my name the promotion that was available was not added to my account not only that I was only on that account for one month when you sold all of my things with no regards to me not knowing anything about your company but thank you for selling my belongings

Évaluation :

5

Everyone was very helpful.

Évaluation :

2

A guy working at the counter was ok but other helping staff didn't help to remove the trailor and then I told to counter staff your guys left without removing the trailor from my car. I was busy in loading my language in the store .

Évaluation :

5

The young lady that helped us was knowledeable and friendly. She showed us how to use the key card and showed us where the locker was licated. She even marked a map for my brother to use do he could find the licker easily.

Évaluation :

5

Top of the line service. The employee showed tremendous patience with me in asking numerous questions.

Évaluation :

4

Only drawback is sometimes the strange people that are not customers who try to wander in and around the facility.

Évaluation :

2

The website advertised 24 hour access moving from out of state and living temporarily in a hotel it worked best for me as i have used that feature for other out of state moves in the past usually for an additional small fee. when i arrived with a fully loaded u haul truck the front desk attendant stated that it was for "commercial guest only" businesses etc. I stated that that was clearly stated on the website or on the signage that was next to the desk. She stated that's just how it is. Having to catch a flight back i was put in a position of having no choice but to complete the move in. When i was moving out i asked for 24 hour access again because i am again completing this alone and when i called the gentleman i spoke to said that they stopped offering that service a while ago and extended the normal access hours. I advised him that i am requesting this as a last resort and he reiterated that the service is completely unavailable to everyone. I advised him of again the website and the posted signage in the facility and they stated that "we just didn't change it yet" and reiterated the hours are from 5am to 10pm implying that that should be more than enough time. I think its unfair for someone who does not know my life situation or responsibilities to decide that their hours should not be a problem for me. i work nights and have people to take care of during the day. i shouldn't have to explain that to someone to get the services as advertised when that was the reason i chose that storage facility

Évaluation :

4

Front desk staff was wonderful and helpful. Surrounding staff were not friendly at all, not helpful. Definitely should reconsider not prorating renters who move out of their units days after rent is due.

Évaluation :