Customer Reviews for U-Haul Moving & Storage of Flushing

Évaluation :

5

And a very chaotic environment. It's nice to have a secure storage unit for my business. But most of all I want to thank the staff was always helpful. I've been there for over 10 years I think. I might be back.

Évaluation :

5

Nothing it was a great experience!

Évaluation :

5

Faster customer service.

Évaluation :

5

Goodyear service

Évaluation :

5

Great customer service!+❤️+

Évaluation :

2

Unkind Too slow

Évaluation :

5

Best service, clean equipment I would recommend to anyone

Évaluation :

1

there are two chines guy in front return and pick up areas and their are very rude and no manners ! ! This morning I self pick up my trunk but there are another truck blocking my way ! We are friendly to ask them what should we do? And the old Chinese guys speak loud and rude said we don't speak mandarin ! ! And we ask in English then he said wait! we are not supermen !! After 10 minutes they move out the car and no give me time to check the vehicle! the fuel not 1/2 tank inside the truck are dirty!!

Évaluation :

5

Excelent customer service.

Évaluation :

1

Never ever experienced anyone as rude as the person who received the truck during the drop off. He slam the door at me because I followed the sign where it told me where to drop of the car. He start raising his voice at me and got on the car and slammed the truck door at me and speed away and moved the truck. And was using foul language not to just me but also another customer who was also dropping the rental. I was in a rush to leave or else I would have called 911 because no one was at Uhaul so I can complain

Évaluation :

1

Only 1 employee with 10 customers waiting to pick up their rental truck. Waited over an hour to get the key of the truck. Parking lot was full when I arrived, told me to park outside and come back in person to pick up my rental. Wasted much time in finding parking nearby. Assigned a truck to me but could not find the key, redo the whole pick up process and got another truck eventually. This location is seriously short handed.

Évaluation :

1

The guy told me I have to back parking the trailer in a small parking space, I told him i can't do it, and he ask me step out my car, and he jumped in my car and want to show me how to park. I stopped him and unconnected the trailer push it in by myself.

Évaluation :

3

Staff was not friendly

Évaluation :

1

Check your staff.

Évaluation :

3

is the second time that the Cargo van i rented has a fifty windows and windshield si i had to go to a gas station to clean them so I could see the road , I know you have people the are supposed to maintain the fleet but they are doing a very poor job.

Évaluation :

1

I waited over an hour and 20 minutes to get my uhaul van because only I cashier and when I got there 5 people in front of me and 15 people behind me the paperwork took about 3 minutes if you rent a van better get it from a gas station than a uhaul rent center it quicker.

Évaluation :

5

the key pickup location and code was complicated . and then walking the lot looking for a truck i feel is not safe task for a customer ..

Évaluation :

4

The installation itself was a breeze The only issue in that location on Saturday It was only one employee was working so waiting' Time about one hour and half that's only complaint Because I'm 69 years old and has knees problems Can't wait in line for that time .

Évaluation :

1

El personal que recibe el carro cuando uno lo retorna la mayor de las veces tratar de pedirle dinero con el pretexto que el vehículo está sucio y q si uno no les da propina van a cobrar $45 por el vehículo sucio no es justo lo obliguen a dar propina

Évaluation :

5

Good service

Évaluation :

4

The driver door was damaged and it was recorded. But they still allow us to rent it instead of getting it fix. I meant, come on, everytime I get in and out the vehicle, the door rubs the fender and creating a cracking rusted sound and need to use extra effort to open or close. Thank god I only need it for about 3 hours with 1 trips. However, to the positive side is the associate who signed me out at the desk is very nice and professional. She even understand that there are no space by the water due to all the truck parked there. She allowed me to park my car in the front while I go take care of my business.

Évaluation :

5

Allow customers as many days as they need with a rental, just as long as it's being paid everyday…

Évaluation :

4

Pick up location alway a issue with reservation

Évaluation :

5

Le meilleur

Évaluation :

5

everything was great

Évaluation :

5

Clean truck friendly staff. I love this location!

Évaluation :

2

Saturday morning pick up and one girl behind the counter. The guy outside was rude and not helpdul

Évaluation :

1

I will never rent a uhaul again and will pass along the message to everyone I know. I was falsely charged for “damage” that never occurred with zero proof whatsoever. Complete scam. Absolutely never again.

Évaluation :

1

1 hour wait for 10 customers in front of me. Lack of staff, the return staff made me pay extra for the gas, I was too tired to argue , I don't think that's right but since uhaul wants me to write my experience, this is how I feel

Évaluation :

3

Counter service was awful the lady that was attending was with an attitude and it was the only one there was no other employees helping to take care of the rest of clients we where at least 20 people in line

Évaluation :

4

The van I was assigned wasn't in the lot. The lot attendant confirmed it. The webpage said to chat with a rep. I waited for the rep to respond, about 5 minutes (not bad), but I was told to go inside and ask. The clerk inside wasn't too friendly, but helped me after she finished trying to figure out if her pay included her bonus.

Évaluation :

2

My experience is that clerk is not helping me more only told me just follow the instruction on the app which I had problem operating it and after process completed just told me go find the truck key and the truck on my own not directing me at all frustrated

Évaluation :

4

Counter help very very good! Overall experience dampened by self-service reservation and check-in. Spoil me more and automate less, for a better overall experience. Separately, the equipment needs to be delivered cleaner and in better condition. Spent too much time updating the different aspects of the vehicle with comments and photos before I could drive the vehicle off the lot. U-Haul can do better with this aspect of its business. I expect better.

Évaluation :

4

The equipment had barely gas on it, lucky that it is a gas station near by.

Évaluation :

3

The staff that helped with our storage unit was helpful & friendly. But, the one older gentleman, Jeffrey Taub, who was supposed to help me check out my truck rental didn't help me properly. I had to go back inside to him 3 times. I wasted over an hour just trying to get 1 rental truck dealing with him. Very unprofessional. I went to him to pick up my rental and he had me do it over my phone when I was already in front of him at the counter. I tried over the phone & it didn't work so I still had to go back in to him. It took him 3 mins to get me started. He could've done that the 1st time I went to him. Then he gives me truck keys for trucks that were in the middle of the rows. Not in the front. We Had to wait until the other trucks get moved for us to get the one we rented. He gives me a truck that has almost no gas. I asked him if he had one with atleast half a tank of gas. I wanted to make sure i didn't get stuck getting to my destination and he tells me there's a gas station up the block... Very unprofessional..

Évaluation :

4

Make sure each equipment is clean before it is disbursed to the renter.

Évaluation :

5

Very Good

Évaluation :

5

Completely Satisfied

Évaluation :

1

I had an appointment for 12pm to wait for my vehicle. When I got there they immediately told me my appointment was for 9. When I tried to show them my confirmation email they kept saying it was 9 despite the email that said 12. They then told me that they left me a voicemail which I also pulled up which again said 12. Then they told me there were multiple people in front of me and couldn't give me an estimate for how long it would take. When I asked again they told reluctantly told me 4-5 hours and that was just “an estimate”. The level of professionalism was horrible. There is not point in making an appointment if they are not going to honor it. Plus you pay in advance. After going back and forth they took my keys and said “fine I will do yours first.” Had I not already paid I would have left. I will never use this location again. If they cannot guarantee appointments they should not have the option to waist and should let people know they would have to leave it and come back. Also if they were that far behind then they should call in the morning. There was zero respect for peoples time.

Évaluation :

2

There are many off putting issue with this location. #1. The phone app is always problematic. Even when I chose the option to rent longer than 1 day on the app, it always ended up being only as 4 hours rental. #2. The older white male clerk always rudely want me to use the phone app to do everything even when there is absolutely no customer, despite the fact that I told him about the rental glitch and other glitches from the phone app.

Évaluation :

4

!!!

Évaluation :

1

It took them 40 minutes to get me into a vehicle… the car key was not in the truck and the store clerk was unable to locate it on his wall or keys. I was then given another key; that key was to a truck behind the one that they couldn't find the key for… there was no way for me to pull the truck out. So I went back and the clerk handed me another key. That 3rd key was to a vehicle behind behind that very same first truck in which they couldn't find the key. One of the clerks that handled vehicle returns was nice enough to find the key… on the wall of keys. The store clerk did not offer to adjust my pick up time so I started with 40 minutes less with my 4 hour rental. I also had to grab all the rental gear I selected. This was just a very poor first time experience.

Évaluation :

1

Very rude and uninformed staff, unhelpful and poor customer service/mannerism with simple interactions. Vehicles very dirty, mine was difficult to see out of side windows through to the mirrors and smelled of fish. Had pieces of melted candy in the storage spaces along the doors.

Évaluation :

5

Mas limpio

Évaluation :

5

The Associate that helped me with the pick up process was professional, and helpful. She answered all my questions and was very helpful.

Évaluation :

5

Everyone involved there was very professional & courteous! Special thanks to manager Andre & assistant Donielle.

Évaluation :

5

From the clerk who checked me in, to the gentleman ẅho unsupervised the vehicle, the experience ẁas prefect.

Évaluation :

5

This facility was excellent! They wired my trailer & explained everything I needed to know plus they were very friendly & attentive to our questions & needs!

Évaluation :

5

very efficient and quick pick up of truck

Évaluation :

5

This location is the best which I've found. Customer service is highly rated. Merci.

Évaluation :

1

Poor customer service with The front desk in this store. Disrespectful and irresponsible at all. Very disappointed!!

Évaluation :

5

Very professional service.

Évaluation :

3

The front desk and staff where not friendly and the staff outside less than helpful

Évaluation :

4

Keep up the good work.

Évaluation :

5

It is my first time renting a storage and what I like the most is that the entire area is air-conditioned and the security to enter the building is very safe and especially in the elevator it does not move if the security code is not entered both to go up and go down and those things give me more confidence in my things in storage.

Évaluation :

5

You have good staff at Uhaul in College Point. I must say if she is not already she needs to be management. I don't know her last name but her name is Nyasia. Excellent customer .service.

Évaluation :

5

The stsff was very friendly and helpful.

Évaluation :

5

The staff was kind and helpful

Évaluation :

4

The Store Manager Mr.Andrew 😇was VERY VERY FRIENDLY & KINDLY HELPFUL especially with my situation of hardship ( I saw the little note on a one month free trial) 🥹 I appreciate with everything people have do or done to OTHERS 😇 make it a pleasant experience 😂… Thank you 😉

Évaluation :

5

I loved this uhaul storage facility so much. Friendly service, good condition, and convenient. I only moved because I needed a bigger storage and they didn't have anything available. Otherwise I would highly recommend them. I will miss this place. Goodbye and thank you uhaul college point.

Évaluation :

5

Bien

Évaluation :

5

Great customer service , 1 time we had issue with accessing the unit , which was very inconvenient. Had to pay the guys and bring the stuff back . Besides that all was good .

Évaluation :

5

Everything went well !!!! Thank you very much

Évaluation :

5

I love the whole process in hauling and storage but your promo is if you use the uhaul van and avail the storage the first month is free but unfortunately they charge me one month right away I try to call but it takes forever for someone to answer my call been waiting for 15 Mins still no one answered….

Évaluation :

2

My storage had a leak and a pillar structure of the building which take away from my space of storage.

Évaluation :

5

My van rental and move-in were extremely easy.

Évaluation :

4

One negative aspect of my experience was the long line and wait time to receive services. Otherwise it was a relatively pleasant experience.

Évaluation :

5

Good job 👏

Évaluation :

5

Even though there was a line and staffing was short., Andre dealing with the customers was very professional and patient with everyone. He stated clearly what you must do and walked you through each step if you didn't understand. He did a great job.

Évaluation :

4

Too long of a wait at times, to be helped.

Évaluation :

5

Excellent

Évaluation :

1

Got storage that was not under my name when changed under my name the promotion that was available was not added to my account not only that I was only on that account for one month when you sold all of my things with no regards to me not knowing anything about your company but thank you for selling my belongings

Évaluation :

5

Everyone was very helpful.

Évaluation :

2

A guy working at the counter was ok but other helping staff didn't help to remove the trailor and then I told to counter staff your guys left without removing the trailor from my car. I was busy in loading my language in the store .

Évaluation :

5

The young lady that helped us was knowledeable and friendly. She showed us how to use the key card and showed us where the locker was licated. She even marked a map for my brother to use do he could find the licker easily.

Évaluation :

5

Top of the line service. The employee showed tremendous patience with me in asking numerous questions.

Évaluation :

4

Only drawback is sometimes the strange people that are not customers who try to wander in and around the facility.

Évaluation :

2

The website advertised 24 hour access moving from out of state and living temporarily in a hotel it worked best for me as i have used that feature for other out of state moves in the past usually for an additional small fee. when i arrived with a fully loaded u haul truck the front desk attendant stated that it was for "commercial guest only" businesses etc. I stated that that was clearly stated on the website or on the signage that was next to the desk. She stated that's just how it is. Having to catch a flight back i was put in a position of having no choice but to complete the move in. When i was moving out i asked for 24 hour access again because i am again completing this alone and when i called the gentleman i spoke to said that they stopped offering that service a while ago and extended the normal access hours. I advised him that i am requesting this as a last resort and he reiterated that the service is completely unavailable to everyone. I advised him of again the website and the posted signage in the facility and they stated that "we just didn't change it yet" and reiterated the hours are from 5am to 10pm implying that that should be more than enough time. I think its unfair for someone who does not know my life situation or responsibilities to decide that their hours should not be a problem for me. i work nights and have people to take care of during the day. i shouldn't have to explain that to someone to get the services as advertised when that was the reason i chose that storage facility

Évaluation :

4

Front desk staff was wonderful and helpful. Surrounding staff were not friendly at all, not helpful. Definitely should reconsider not prorating renters who move out of their units days after rent is due.

Évaluation :

5

While this could have been a review that would have been more average, I had a great experience with U-Haul providing some incredible customer service. I had rented a truck from one U-Haul location and drove it to another U-Haul location across states. The location I brought the U-Haul too was a storage facility where I had rented a storage unit. The elevator at this location was broken and it required me to use the back stairs to go up 3 flights of stairs with all my livelihood into this storage unit. The staff there was extremely friendly and accommodating because of this and were able to compensate me graciously for this experience and their apology came from a place of true empathy for a customer. The staff at the 25 Jefferson Street location in Stamford, CT that were working yesterday deserve some recognition for this. At a time like this during the pandemic, it is acts like this that make a company, that make customer service, that make people's days and they remember these moments. Thank you UHaul, and please make sure to recognize the staff that day who helped me, they deserve it. I will continue to be a long term Uhaul customer because of acts like this and the payoff on the bottom line will be well worth it for the compensation that was provided out of the kindness of their hearts. Merci.

Évaluation :

5

Well run facility and extremely convenient.

Évaluation :

5

the room that you asignme it's at the end of that hollwayand it's very dark , I have to use a flush light all the time .

Évaluation :

3

Customer place cart with his personal stuff on it and locked it in his storage room

Évaluation :

5

While the storage room was secure, it was not well lit (there were lights but the light in the floor, but above my room there wasn't enough light). However, overall I was satisfied with the facility. Merci.

Évaluation :

5

Kadeem Dixon and and Manager Barr were awesome in assisting me for my storage needs. Friendly and patient service.

Évaluation :

5

직원들 친절하고 보관시설을 처음 몇달은 걱정을했는데 지내보니 안전하고 좋아서 다음에도 필요하면 여기로갈것이고 모든 이는사람이 스토레지룸을 물으면 여기를소개하겠습니다.좋아요

Évaluation :

5

Thank you for the help and the service was pleasant and comfortable

Évaluation :

5

Every Associate at this site was extremely nice and catered for all my needs. Thanks Ilanna for your help. Definitely 5 stars.

Évaluation :

5

Very accommodating and understanding.

Évaluation :

4

Mr. Long was a friendly and very nice person with me. He helped me with great kindness.

Évaluation :

5

the whole staff are very friendly and helpful Andrea went above and beyond for me i will defiantly recommend this facility.

Évaluation :

5

I very much appreciated the treatment/customer service from the staff and owner of the facility whom I interacted with several times. I would definitely use their trucks and storage units again, if I ever find it necessary to move again, which I hope I don't! : ) and I would highly recommend U-Haul to anyone needing their services.

Évaluation :

5

Best center ever!! The employees are the best 💙💙

Évaluation :

3

1st I never asked for climate control room. 2nd whole floor is climate controlled. Mind you, you still charged me for that separately, which is unfair. 3rd when I booked online not only storage room, everything even trailer, was totally different prices when I came to the store to get finalized.. This is BS, I would never ever recommend to NO one's...

Évaluation :

5

Management is very nice, Andre saw the line getting longer and started taking each customer off and was very patient and efficient with them. He was working till very late and I passed by him a few times as I was loading my unit. True team player and should be in a higher role than just one store management especially for almost 18 years.

Évaluation :

4

Andre was great the storage room not great it was dark , even smaller than the one displayed, dirty, smelled like mildew, the young Asian guy was nice to me until I declined the storage room then he was rude and not helpful plus he did not know the floor to go to then I told him it's one floor below and the sad part was there wasn't enough staff and the manager was the reason why I was interested at first because of his knowledge, understanding, patience, excellent customer service It's just the store needs a make over and the storage facility or put Andre into a new store in a higher traffic location he is an asset to any company especially U-haul. He is the reason why there's any business his personality is excellent and service is A1!!!!! Thank you Andre

Évaluation :

4

The manager Andre was excellent he deserves to be in a flagship location to be honest with a full great staff(team) to compliment his great customer service skills, mannerism, professionalism, knowledge, and he's patient as well as great with employees in his establishment as well as other stores. He needs a better store and more employees plus a raise!!!!! He's a great access to the company he belongs in a better location or the storage store needs a make over to compliment the great service Andre provides please give him acknowledgement monetary wise as well as more staff and a store make over there is plenty of potential and he is one of the greatest managers he does a lot of work and I will send people to apply for jobs at that location that have great sales and customer assistance Andre deserves the best! Thank him more ways than just Manager of the month please and thank you Andre and U-haul!!!!

Évaluation :

5

Andre is a really nice and pleasant person excellent experience.

Évaluation :

5

Es uno de los mejores que he rentado por la amabilidad y cortesiade los empleados en especial del manager andre long

Évaluation :

1

I have been a uhaul customer fir many years, this facility was horrible. Our belongings were destroyed by water damage, mold and mildew destroyed our storage boxes and possessions. It was disgraceful!! The precious valuables were things treasured from years, decades ago and no value could be put on them. We will never get those pictures, diplomas and various other treasures our family saved. Shame on uhaul and their flushing facility and employees. I will never use or recommend you again!

Évaluation :

4

Nyala Barr was my representative, she was very easy to deal with and professional she made everything quick and painless.

Évaluation :

5

Almost 3years I enjoyed the clean and convenient Storage facility with 0 problems.

Évaluation :

5

The service during this pandemic that usually has offered to their customers show the values and care from the company and emploeyer truly care about us. THANK YOU FOR YOUR SUPPORT.

Évaluation :

5

Appreciate all the staff and special thanks to the manager at flushing Andre, very helpful in these troubled times. Oui

Évaluation :

3

The people in the parking plaza were warm, and the people in the reception room were cold and impatient.

Évaluation :

5

Everyone at U Haul storage in Flushing were always friendly and helpful. I had my storage unit there for over two years and never had a problem. Merci encore.

Évaluation :

1

I disappointed to rented U-Haul Van. The day befor I pickup, I came to U-Haul saturday to make reservations that I needed the 15'N Truck Van, same as I had rented before, I sad. But that U-Haul employer he dont answered, he just printed the papers he needed and he give me the copy. Than he serving athers customers. On the ways I go home I repeat to read the paper he gives to me that I realized that I got big citing from that guys, he dont give me the 15'N truck Van as I ask hem, he just put van in the paper. The nex days when I came to pickup the car, I asking again the Van'15 N, but he answered 'you get what in the paper printed.!!* This is actually reason I can't returned the van as shedulled...! Good luck U-Haul.....!!!**

Évaluation :

5

Gracias x su gran servicio, estuve ahí. x 5 años y fue excelente