Évaluations des clients U-Haul Moving & Storage of Forest Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Forest Park

Cote générale :

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Elaine R.
Évaluation :

I want to pass along a compliment on the young man that assisted me with my return, his name is Canaan Green. We have had his assistance on many occasions before but I just got his name. He is a wonderful young man, very knowledgeable, through and polite. He deserves some sort of recognition for everything. Please see to it that he recieves more than just a simple part on the back.

latonya t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Trevonne F.
Évaluation :

I walked in with a pick up at 5:00pm , all the counters were empty wasn't greeted in or anything . I had to walk around the other side of the counter being that boxes blocked the view to find a very inattentive clerk . As we approached , he didn't even OPEN HIS MOUTH no hi welcome to uhaul how may I help you instead he just stared at us until we decided to say well hello I'm here to pick up a truck . He replied Okay did you check in ? I asked check in as far a what ? I made the reservation online . He says look on your phone and do what it's telling you . Okay so as I'm trying to do that the service in the building is HORRIBLE so it's not loading I tell him , he says well I DONT KNOW you can stand by the door . ( the automatic door while it's 40 degrees outside & I had a toddler child , I asked is there any way he can check me in on the computer he says no . So we go outside to get service in the cold while he just sits there attempting to do NOTHING not even the minimum. I clicked pick up my truck , then I was directed to a contact us page saying I had an issue with a previous uhaul . I asked him what it is about he says “ OH YOU MUST AINT PAY THEM “ first of embarrassing & second rude . So now it's 20 minutes past the pickup time I'm calling the rep and on hold for about 10 minutes . There was a system error & there shouldn't had been anything about an outstanding issue . So it was removed from my account immediately. When I walk back in , mind you i was in route to Budget rental because I was just not going to spend my money at this Uhaul place . & I still went against my first thought & turned back to return to Uhaul. I come in , he still doesn't speak first , I had to state my business. He didn't Try to say hey did you call them did you get anyone or did you get it resolved just sat and looked at me until I spoke first . I told him it was a system error & I didn't owe anything . He didn't even had the decency to say well I apologize for that inconvenience or NOTHING just “OH” literally that's all he said was “OH” so I'm like okay look can I get the truck it's already 5:30 . He say did you check in on the phone so Deja Vu all over again I have to stand outside in the cold to load this online check in ... I also rented a dolly . After I checked in he gave the key . Assuming that I paid for the dolly I thought he would know which I'm SURE he did see my reservation and how long I booked it for & what I added on to the order . So it's not like he was unaware just downright nonchalant and rude . So I left with no dolly until I got to where I needed to be opened the cargo and no dolly . I had to DRIVE BACK & again no apologies no nothing this time it was “ oh my bad it's still in the other truck “ . I rented the truck for 2 hours by the time I got done dealing with him it was already 6:10 so now I have to return in 50 minutes & I also put more miles on the truck having to come back to the location because Uhaul decided to hire a person who isn't even a people person and doesn't deserve this job . I've never been soooo UPSET & helpless . I mean he wouldn't even TRY to help me sign in his best bet was for me and my daughter to stand by an automatic door with the Sun down & it was freezing . I really needed that Uhaul but I will NEVER EVER rent with Uhaul again this location ruined it for every others location . It was such a hassle and disgrace that he'd give me such a hard time . As a grown man & I understand the LGBTQ community but he was SOOO evil spirited & so snappy like he had an attitude with me as soon as I walked in & I still spoke respectfully when honestly he deserved a slap in the face . Never ever coming back

ROBIN D.
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Le client n'a pas laissé de commentaire.

IVAN S.
Évaluation :

The customer service was great!

CALVIN G.
Évaluation :

Service was very good and professional.

JOHNNY M.
Évaluation :

I feel the rates are over priced for less than one day use.

Sheila F. | Online Move In |
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Le client n'a pas laissé de commentaire.

DAVID P.
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Le client n'a pas laissé de commentaire.

Martica J.
Évaluation :

Le client n'a pas laissé de commentaire.

Leonard R.
Évaluation :

Nothing

Stanley L.
Évaluation :

Le client n'a pas laissé de commentaire.

Felicia P.
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Le client n'a pas laissé de commentaire.

aiesha R.
Évaluation :

I was told to leave the keys in the truck because the employee was working by herself

REMY R.
Évaluation :

I do not care for the extra fees $0.99 a mile is crazy I went 15 miles back and forth and it cost $71.99. I was really trying to stay on a budget. Too much.

JEFFREY A.
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Impeccable customer service!!

David D.
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Le client n'a pas laissé de commentaire.

Eric N.
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I would not recommend U-Haul to anyone the location on Thurman road was great but the location on Tara Blvd was horrible. I spent $850 more than I was suppose to cause of their negligence and lack of information

Nathaniel R.
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Le client n'a pas laissé de commentaire.

Michael E.
Évaluation :

This was the worst experience of my life. I had a reservation for a 15” truck. Upon arrival at the location we waited over 30 mins to find out the truck we rented was not even there and was rented to the person in front of us who had no reservation. The uhaul employee then took another 30 mins to try and find us another truck which was another 30 mins away from the location we were at. I took an Uber there and now have to pay to go to this other said location. The employee offered us a ride in his personal vehicle. Arrival at second location, the truck was not even ready and they just threw the equipment at us and told us to load it ourselves. This whole time I have paid movers through uhaul waiting on the truck and because of the amount of time This process took almost left and ended up Costing me more money. The entire move the truck had a leak through the drivers side window and soaked us for 4 hours. Also all of our belongings in the back were soaked too.

BREONNA H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kiersten F.
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Le client n'a pas laissé de commentaire.

brian C.
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Le client n'a pas laissé de commentaire.

Alexander B.
Évaluation :

Although the location was not the location I reserved the customer service representative was excellent. The location was out of our way

SAMUEL M.
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A1 consumer service.

Valencia S.
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The truck didn't drive as smooth as expected.

KENNA G.
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Le client n'a pas laissé de commentaire.

latonya t. | Premières impressions |
Évaluation :

Great customer services

Latonya T.
Évaluation :

Le client n'a pas laissé de commentaire.

Shandarrius W.
Évaluation :

Le client n'a pas laissé de commentaire.

LISA W.
Évaluation :

Nothing

JUSTIN K.
Évaluation :

I know it's a lot to ask for people to be smiling all day long. I have worked in service for a long time now, and I understand the feeling. I just did not get the impression overall that anyone wanted to be there or if they cared if I took my business somewhere else. Just my opinion

GAIL A.
Évaluation :

Le client n'a pas laissé de commentaire.

Samuel M.
Évaluation :

everything was perfect employee at store was very helpful

MICHAEL B.
Évaluation :

drop off was easy and quick , just the way I like it.

Arieon G.
Évaluation :

I will never get another van or truck from you guys again. The guy there had two customers, one being me standing outside IN THE COLD just waiting while he sat in the van texting on his phone. I should go ahead and get my refund.

Charlene S.
Évaluation :

Everything was great. Continue the good work

Christina H.
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELA W.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER B.
Évaluation :

The employees are nice and knowledgeable. This is Forest Park, GA and I recommend

Chasidy F.
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Always a pleasure renting from this location. Simone and Torriel are wonderful.

Chasidy F.
Évaluation :

Simone and Torriel are always so pleasant and professional. They are prepared to assist with all my rental needs every time I visit this location. They are definitely an asset to the U-Haul brand

Shernise C.
Évaluation :

N/A

Juanita C.
Évaluation :

Rented the truck and tried to get extended time by phone and was told the truck was due back with no availability of keeping the truck but once I returned the truck, I was told that I could keep it for an additional time. I was charged for mileage that I shouldn't have due to the incorrect information that was given to me over the phone. I should be reimbursed for the drive to the location and back (25 extra miles).

Ashley B.
Évaluation :

Inform customers beforehand if possible that they may experience delays

Warren B.
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The customer support was excellent

Michael J.
Évaluation :

Everything Was. Good

Larry M.
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Le client n'a pas laissé de commentaire.

Samuel H.
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I didn't get to use the equipment because it stormed I brung it back whole it was storming and was charged double

WILLIE J.
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Open on time. I waited 2 hours for someone to show. I reserved a truck for 7:00 AM. No one showed up until 9:00 AM.

Eloise C.
Évaluation :

Everything was good

ANGEL R.
Évaluation :

Que trabajajer mejor con la clienteslas

Javon H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelvin C.
Évaluation :

Le client n'a pas laissé de commentaire.

Melanie E. | Expérience générale |
Évaluation :

Xavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.

Deon c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JENNIFER J.
Évaluation :

I rented the trailer and the you man hooked it up. On my way to NY, the lights on the trailer would not come on. The brake lights worked but not the lights around the the u-haul trailer. So we had to stop and spend the night in a state we did not want to. So our trip was delayed.

Jino T.
Évaluation :

Absolutely terrible customer service Front desk associate was very rude and cursed at me Don't recommend it to anyone

Dustin B.
Évaluation :

Le client n'a pas laissé de commentaire.

DENISHA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Vera M.
Évaluation :

Le client n'a pas laissé de commentaire.

FRANK S.
Évaluation :

Everyone at the location was excellent. The best customer service ever

Heather J.
Évaluation :

When I rented the uhaul, the back of the truck was closed. When we got to our location, the back had swung open and was stuck at the top. We couldn't get the back of the truck back down, so we had to drive all the way back to the uhaul location for them to fix the back. We used about 40 miles going back and forth, as well as gas, even though the back of the truck was broken. No discount or accommodation was offered to me.

MARIE D.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly O.
Évaluation :

This particular location actually made my experience much better I was sent to this location because the location I was sent to previous was awful I definitely thank you.

Eugene W.
Évaluation :

Thank you

PAUL L.
Évaluation :

None

JACQUELINE G.
Évaluation :

I had a real problem with renting a $20 truck for an hour and a half and being charged $90 it's just very misleading to me, no one ever explained it could go up that far!

frank H.
Évaluation :

The female employee that refuse to rent me a car hauler was texting the entire time never made eye contact except when I questioned her on the reason she said my truck was to old it didn't weigh 4200lbs and the vehicle I wanted to transport weighed more than my truck I was pulling with. My 07 Gmc crew cab 5.3 engine weight is 5100lbs my receiver is 6500lb also installed by u-haul and my 2000 Toy RAV4 I needed to tow 32 miles away is one of the smallest vehicle on the road today , So finally first eye contact is made by her and she said I dont make the rules ,So I ask what are the rules no responce ofcourse, I left the building wated till another employee went in I was greated by him he rented me exactly what your female employee wouldn't rent me .thank you S Hill for renting to me and not wasting my time. Oh I have to mention the blk female in case you have more than one female employee was resting her head on he desk talking out the side of her mouth what a headache she has .and the next morning I returned the trailer ,her head on the desk again ,I asked around and sorry excuse of an employee has been there 7yrs , I hopefully will never use this U-HAUL Forest Park Ga Thurmond Rd again

kendra P.
Évaluation :

Le client n'a pas laissé de commentaire.

ADAM N.
Évaluation :

The younger guy who checked me out when I was first purchasing was awesome. Nice guy. Probably teens or early 20s dark skinned black guy. Nice and awesome attitude. The other guy, older and kinda grey haired. Lighter skinned. Can't remember his name. He didn't say hello or offer any help. Even after I said good morning to him. He still completely ignored me. When my wife and I dropped off the u haul he was sitting in his car and I asked him where I put the keys. He repeated what I asked and very rudely said " I don't know, I'm not on the clock can't you see were closed". He was in an old, busted down Buick that looked out of the late 80s. Dirty, dingy, unhappy and miserable. His car was broken down and I would have helped as I'm a technician but "I wasn't on the clock" I'll never come to this location again as long as that douche is on the property. Every time I think of u haul I'll think of some dick in a ratty buick. Thanks dipshit.

Sharanna E.
Évaluation :

Le client n'a pas laissé de commentaire.

TYRONE W.
Évaluation :

Le client n'a pas laissé de commentaire.

Debra P. | Expérience générale |
Évaluation :

I was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.

TANECHA L.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary J.
Évaluation :

Le client n'a pas laissé de commentaire.

DESAHAVIOUS N.
Évaluation :

Great customer service and very helpful and knowledgeable employees

Willie T.
Évaluation :

Everything was great

edward P.
Évaluation :

Le client n'a pas laissé de commentaire.

Derek W.
Évaluation :

Le client n'a pas laissé de commentaire.

Corderra W.
Évaluation :

Le client n'a pas laissé de commentaire.

IBRAHIM AHMED I.
Évaluation :

Le client n'a pas laissé de commentaire.

TIMOTHY L.
Évaluation :

Le client n'a pas laissé de commentaire.

Tamaler H.
Évaluation :

Simone Hill customer service was very poor he didn't greet me upon arrival and he was very rude during my rental.

Helen G.
Évaluation :

When I went to pick up the truck, the system was down. I was told that they didn't know when it would be up again but this added to my stress. I was told that i would get a text. I didn't. I got a call. I was able to pick up the truck and rent a space. The staff were helpful and calm. I appreciated that. Any issues and there were some, were handled with care.

Angela R.
Évaluation :

Le client n'a pas laissé de commentaire.

RaShandra H.
Évaluation :

I paid for a utility dolly but it was not in the uhaul. I didn't check before leaving the uhaul place.

Daniel I.
Évaluation :

-I requested to pick up the van before the store opened, so U-Haul's website guided me to a lock box for the van key. There was no key in the box, so I had to wait until the store opened to use the van. -I also requested a dolly, which was not provided. -The associate was nice, and volunteered the refund for the dolly, but it would have been nice if things were the way they were supposed to be. -The van was new, and in great condition.

Keisha A.
Évaluation :

Le client n'a pas laissé de commentaire.

JESSICA D.
Évaluation :

Le client n'a pas laissé de commentaire.

LILLY D.
Évaluation :

The waiting on the phone for customer service

MAX D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Demetrius B.
Évaluation :

Horrible location, horrible people. I wouldn't suggest giving them your card, they will use it however they want and lie afterwards. Coming from an owner of a moving company that rents trucks all the time. Will never use this location again.

Michael J.
Évaluation :

Le client n'a pas laissé de commentaire.

ZENA W.
Évaluation :

No improvements need

THOMAS M.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT K.
Évaluation :

Have people that are more customer service oriented.

Chassidy C.
Évaluation :

Le client n'a pas laissé de commentaire.

Elliot G.
Évaluation :

The customer service from the young lady, I believe here name is Tonia or Toyia was very unwelcoming. She was very short and condescending with her answer not only to be, but also to the customers ahead of me. When I returned the cargo van to the facility, I waited 15 minutes inside as the instructions posted on the signs indicated. No one ever came, so I walked into the facility where I found two associates sitting. I asked and informed them that I was here to return the van, and I asked the same young lady and she abruptly said “He does that”. It's not about what she said, but more of her town and body language that is off putting and not welcoming to customers. I don't think she should be interacting with customers with her attitude and lack of enthusiasm.

LINDA W.
Évaluation :

Le client n'a pas laissé de commentaire.

ANTHONY B.
Évaluation :

Letting us know the gas tank was slow to react or broken.

James T.
Évaluation :

friendly, knowledgeable staff

Debra W.
Évaluation :

Hire a new employee and update your computer system to be accurate on what items you have available for rent.

Ralph R.
Évaluation :

Le client n'a pas laissé de commentaire.

REGINALD F.
Évaluation :

Le client n'a pas laissé de commentaire.

Faheed M.
Évaluation :

Le client n'a pas laissé de commentaire.

Carrissa K.
Évaluation :

My original drop location was closed and I had to go additional miles down the road which I then had to refuel the truck again. Very unprofessional from such a large company

Earl R. | Expérience générale |
Évaluation :

The staff are very professional and always got a smile. They are very helpful.I will definitely recommend this location.

Peggy A. | Expérience générale |
Évaluation :

Your employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone

Wanda D C. | Expérience générale |
Évaluation :

The unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Thanks

johanna W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Myra W. | Expérience générale |
Évaluation :

Staff has always been professional, friendly and helpful. Best choice I made storing my items here.

Ladrienne W. | Premières impressions |
Évaluation :

Cashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,

Shatara T. | Expérience générale |
Évaluation :

There was no one available after hours. They were rude and ghetto.

Portia R. | Expérience générale |
Évaluation :

The storage was well lite and always very clean. The staff was always very helpful and friendly I have purchased boxes, tape, bubble wrap ask any questions they were always very helpful. Love this

CHERYL S. | Expérience générale |
Évaluation :

Simone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.

JACQUELINE H. | Expérience générale |
Évaluation :

They treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL

Gwenette O. | Premières impressions |
Évaluation :

Excellent service no complaints

Taquaria R. | Expérience générale |
Évaluation :

The two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female

Tajuana F. | Expérience générale |
Évaluation :

Great customer service

Cortney O. | Expérience générale |
Évaluation :

I had no issues in the two months I used the storage.

EILEEN C. | Expérience générale |
Évaluation :

My storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.

Jeremiah J. | Premières impressions |
Évaluation :

Came to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.

Joshua C. | Expérience générale |
Évaluation :

NA

Kathy M. | Premières impressions |
Évaluation :

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

KIMBERLY J. | Premières impressions |
Évaluation :

The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. Thank you!

MONICA L. | Expérience générale |
Évaluation :

The most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you

Aminah Y. | Premières impressions |
Évaluation :

Thanks so much wonderful space

CLINTON G. | Expérience générale |
Évaluation :

Outstanding customer service.

Stadon C. | Expérience générale |
Évaluation :

Everyone there was awesome. Especially Anthony excellent dude with exceptional personality.

ROBERTA H. | Expérience générale |
Évaluation :

The manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!

Ana A. | Réservation |
Évaluation :

My reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.

Jessica M. | Réservation |
Évaluation :

Never reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.

ETOYE L. | Expérience générale |
Évaluation :

I really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!

Darvis W. | Expérience générale |
Évaluation :

none

KELLI D. | Réservation |
Évaluation :

Everyone was very nice and helpful

Non reviews have been submitted for this location.

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