Customer Reviews for U-Haul Moving & Storage of Forest Park

1366 évaluations

4374 Thurman Rd   Forest Park, GA 30297
(Across from the Auto Sun)

(404) 366-3620

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(404) 366-3620

4374 Thurman Rd
Forest Park, GA 30297
(Across from the Auto Sun)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN G. 
Évaluation :
5

The 1-800 -GO Uhaul was very helpful in finding a pickup truck at locations in the database. One call solved my needs. Great work!

Clarke G. 
Évaluation :
5

Perfect!

ERSKIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
4

The app interface is awdul

Leonard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rico H.  |  Expérience générale 
Évaluation :
3

My reservation that was booked online was changed without my knowledge and I almost lost my rental truck as a result. I placed reservation for 5400 Old National hwy location and it was changed to forrest park, ga without any notice the morning of pick up. This caused quite a bit of confusion for me.......

Jai B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARNELLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBUKUNOLUWA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARANNA E. 
Évaluation :
5

The associates were great and very helpful. I would recommend them over any other Uhual location

COREY K. 
Évaluation :
5

to the bosses if they can hire more employees than one person for everything I think it is not good for the business

RICARDO V. 
Évaluation :
4

The u hall i rented was an older model and the left head light was not working please make sure all lights are working on the equipment thank you

ALMA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY C. 
Évaluation :
2

Have gas and hours the same as computer

TRAVIS C. 
Évaluation :
5

Opening earlier would help me and my personal use of Uhaul. Thx

DENNIS A. 
Évaluation :
4

The customer service person who checked me in was very professional.. I want to encourage his behavior and thank him him.😊

VICKIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYAJANEA H. 
Évaluation :
5

Nothing everything was just Great I really want to say THANK YOU to SIMONE HILL he was so nice and Very Professional he went over my reservation with me to make sure I got what I reserved he deserve a BONUS he is the reason why I will be doing a lot of business with Uhaul I am a vet Satisfied Customer .

KARAJ H. 
Évaluation :
3

It has a couple roaches when I moved but that's normal with different things being stored. Simone is the GREATEST! Make him your face for the ENTIRE COMOANY

JASMINE Q.  |  Expérience générale 
Évaluation :
5

I want to pass along a compliment on the young man that assisted me with my return, his name is Canaan Green. We have had his assistance on many occasions before but I just got his name. He is a wonderful young man, very knowledgeable, through and polite. He deserves some sort of recognition for everything. Please see to it that he recieves more than just a simple part on the back.

Elaine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latonya t.  |  Expérience générale 
Évaluation :
1

I walked in with a pick up at 5:00pm , all the counters were empty wasn't greeted in or anything . I had to walk around the other side of the counter being that boxes blocked the view to find a very inattentive clerk . As we approached , he didn't even OPEN HIS MOUTH no hi welcome to uhaul how may I help you instead he just stared at us until we decided to say well hello I'm here to pick up a truck . He replied Okay did you check in ? I asked check in as far a what ? I made the reservation online . He says look on your phone and do what it's telling you . Okay so as I'm trying to do that the service in the building is HORRIBLE so it's not loading I tell him , he says well I DONT KNOW you can stand by the door . ( the automatic door while it's 40 degrees outside & I had a toddler child , I asked is there any way he can check me in on the computer he says no . So we go outside to get service in the cold while he just sits there attempting to do NOTHING not even the minimum. I clicked pick up my truck , then I was directed to a contact us page saying I had an issue with a previous uhaul . I asked him what it is about he says “ OH YOU MUST AINT PAY THEM “ first of embarrassing & second rude . So now it's 20 minutes past the pickup time I'm calling the rep and on hold for about 10 minutes . There was a system error & there shouldn't had been anything about an outstanding issue . So it was removed from my account immediately. When I walk back in , mind you i was in route to Budget rental because I was just not going to spend my money at this Uhaul place . & I still went against my first thought & turned back to return to Uhaul. I come in , he still doesn't speak first , I had to state my business. He didn't Try to say hey did you call them did you get anyone or did you get it resolved just sat and looked at me until I spoke first . I told him it was a system error & I didn't owe anything . He didn't even had the decency to say well I apologize for that inconvenience or NOTHING just “OH” literally that's all he said was “OH” so I'm like okay look can I get the truck it's already 5:30 . He say did you check in on the phone so Deja Vu all over again I have to stand outside in the cold to load this online check in ... I also rented a dolly . After I checked in he gave the key . Assuming that I paid for the dolly I thought he would know which I'm SURE he did see my reservation and how long I booked it for & what I added on to the order . So it's not like he was unaware just downright nonchalant and rude . So I left with no dolly until I got to where I needed to be opened the cargo and no dolly . I had to DRIVE BACK & again no apologies no nothing this time it was “ oh my bad it's still in the other truck “ . I rented the truck for 2 hours by the time I got done dealing with him it was already 6:10 so now I have to return in 50 minutes & I also put more miles on the truck having to come back to the location because Uhaul decided to hire a person who isn't even a people person and doesn't deserve this job . I've never been soooo UPSET & helpless . I mean he wouldn't even TRY to help me sign in his best bet was for me and my daughter to stand by an automatic door with the Sun down & it was freezing . I really needed that Uhaul but I will NEVER EVER rent with Uhaul again this location ruined it for every others location . It was such a hassle and disgrace that he'd give me such a hard time . As a grown man & I understand the LGBTQ community but he was SOOO evil spirited & so snappy like he had an attitude with me as soon as I walked in & I still spoke respectfully when honestly he deserved a slap in the face . Never ever coming back

Trevonne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN D. 
Évaluation :
5

The customer service was great!

IVAN S. 
Évaluation :
4

Service was very good and professional.

CALVIN G. 
Évaluation :
4

I feel the rates are over priced for less than one day use.

JOHNNY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martica J. 
Évaluation :
5

Rien

Leonard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia P. 
Évaluation :
2

I was told to leave the keys in the truck because the employee was working by herself

aiesha R. 
Évaluation :
5

I do not care for the extra fees 0,99 $ a mile is crazy I went 15 miles back and forth and it cost 71,99 $. I was really trying to stay on a budget. Too much.

REMY R. 
Évaluation :
5

Impeccable customer service!!

JEFFREY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

I would not recommend U-Haul to anyone the location on Thurman road was great but the location on Tara Blvd was horrible. I spent 850 $more than I was suppose to cause of their negligence and lack of information

Eric N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel R. 
Évaluation :
1

This was the worst experience of my life. I had a reservation for a 15” truck. Upon arrival at the location we waited over 30 mins to find out the truck we rented was not even there and was rented to the person in front of us who had no reservation. The uhaul employee then took another 30 mins to try and find us another truck which was another 30 mins away from the location we were at. I took an Uber there and now have to pay to go to this other said location. The employee offered us a ride in his personal vehicle. Arrival at second location, the truck was not even ready and they just threw the equipment at us and told us to load it ourselves. This whole time I have paid movers through uhaul waiting on the truck and because of the amount of time This process took almost left and ended up Costing me more money. The entire move the truck had a leak through the drivers side window and soaked us for 4 hours. Also all of our belongings in the back were soaked too.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREONNA H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kiersten F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian C. 
Évaluation :
5

Although the location was not the location I reserved the customer service representative was excellent. The location was out of our way

Alexander B. 
Évaluation :
5

A1 consumer service.

SAMUEL M. 
Évaluation :
4

The truck didn't drive as smooth as expected.

Valencia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNA G. 
Évaluation :
5

Great customer services

latonya t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latonya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandarrius W. 
Évaluation :
5

Rien

LISA W. 
Évaluation :
3

I know it's a lot to ask for people to be smiling all day long. I have worked in service for a long time now, and I understand the feeling. I just did not get the impression overall that anyone wanted to be there or if they cared if I took my business somewhere else. Just my opinion

JUSTIN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GAIL A. 
Évaluation :
5

everything was perfect employee at store was very helpful

Samuel M. 
Évaluation :
5

drop off was easy and quick , just the way I like it.

MICHAEL B. 
Évaluation :
1

I will never get another van or truck from you guys again. The guy there had two customers, one being me standing outside IN THE COLD just waiting while he sat in the van texting on his phone. I should go ahead and get my refund.

Arieon G. 
Évaluation :
5

Everything was great. Continue the good work

Charlene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA W. 
Évaluation :
5

The employees are nice and knowledgeable. This is Forest Park, GA and I recommend

CHRISTOPHER B. 
Évaluation :
5

Always a pleasure renting from this location. Simone and Torriel are wonderful.

Chasidy F. 
Évaluation :
5

Simone and Torriel are always so pleasant and professional. They are prepared to assist with all my rental needs every time I visit this location. They are definitely an asset to the U-Haul brand

Chasidy F. 
Évaluation :
5

S.O.

Shernise C. 
Évaluation :
1

Rented the truck and tried to get extended time by phone and was told the truck was due back with no availability of keeping the truck but once I returned the truck, I was told that I could keep it for an additional time. I was charged for mileage that I shouldn't have due to the incorrect information that was given to me over the phone. I should be reimbursed for the drive to the location and back (25 extra miles).

Juanita C. 
Évaluation :
2

Inform customers beforehand if possible that they may experience delays

Ashley B. 
Évaluation :
5

The customer support was excellent

Warren B. 
Évaluation :
5

Everything Was. Good

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
1

I didn't get to use the equipment because it stormed I brung it back whole it was storming and was charged double

Samuel H. 
Évaluation :
2

Open on time. I waited 2 hours for someone to show. I reserved a truck for 7:00 AM. No one showed up until 9:00 AM.

WILLIE J. 
Évaluation :
5

Everything was good

Eloise C. 
Évaluation :
2

Que trabajajer mejor con la clienteslas

ANGEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Javon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin C. 
Évaluation :
5

Xavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.

Melanie E.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Deon c.  |  Expérience générale 
Évaluation :
5

I rented the trailer and the you man hooked it up. On my way to NY, the lights on the trailer would not come on. The brake lights worked but not the lights around the the u-haul trailer. So we had to stop and spend the night in a state we did not want to. So our trip was delayed.

JENNIFER J. 
Évaluation :
1

Absolutely terrible customer service Front desk associate was very rude and cursed at me Don't recommend it to anyone

Jino T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vera M. 
Évaluation :
5

Everyone at the location was excellent. The best customer service ever

FRANK S. 
Évaluation :
3

When I rented the uhaul, the back of the truck was closed. When we got to our location, the back had swung open and was stuck at the top. We couldn't get the back of the truck back down, so we had to drive all the way back to the uhaul location for them to fix the back. We used about 40 miles going back and forth, as well as gas, even though the back of the truck was broken. No discount or accommodation was offered to me.

Heather J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE D. 
Évaluation :
5

This particular location actually made my experience much better I was sent to this location because the location I was sent to previous was awful I definitely thank you.

Kimberly O. 
Évaluation :
5

Merci

Eugene W. 
Évaluation :
5

Aucun

PAUL L. 
Évaluation :
1

I had a real problem with renting a 20 $truck for an hour and a half and being charged 90 $it's just very misleading to me, no one ever explained it could go up that far!

JACQUELINE G. 
Évaluation :
1

The female employee that refuse to rent me a car hauler was texting the entire time never made eye contact except when I questioned her on the reason she said my truck was to old it didn't weigh 4200lbs and the vehicle I wanted to transport weighed more than my truck I was pulling with. My 07 Gmc crew cab 5,3 engine weight is 5100lbs my receiver is 6500lb also installed by u-haul and my 2000 Toy RAV4 I needed to tow 32 miles away is one of the smallest vehicle on the road today , So finally first eye contact is made by her and she said I dont make the rules ,So I ask what are the rules no responce ofcourse, I left the building wated till another employee went in I was greated by him he rented me exactly what your female employee wouldn't rent me .thank you S Hill for renting to me and not wasting my time. Oh I have to mention the blk female in case you have more than one female employee was resting her head on he desk talking out the side of her mouth what a headache she has .and the next morning I returned the trailer ,her head on the desk again ,I asked around and sorry excuse of an employee has been there 7yrs , I hopefully will never use this U-HAUL Forest Park Ga Thurmond Rd again

frank H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kendra P. 
Évaluation :
3

The younger guy who checked me out when I was first purchasing was awesome. Nice guy. Probably teens or early 20s dark skinned black guy. Nice and awesome attitude. The other guy, older and kinda grey haired. Lighter skinned. Can't remember his name. He didn't say hello or offer any help. Even after I said good morning to him. He still completely ignored me. When my wife and I dropped off the u haul he was sitting in his car and I asked him where I put the keys. He repeated what I asked and very rudely said " I don't know, I'm not on the clock can't you see were closed". He was in an old, busted down Buick that looked out of the late 80s. Dirty, dingy, unhappy and miserable. His car was broken down and I would have helped as I'm a technician but "I wasn't on the clock" I'll never come to this location again as long as that douche is on the property. Every time I think of u haul I'll think of some dick in a ratty buick. Thanks dipshit.

ADAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharanna E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE W. 
Évaluation :
5

I was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.

Debra P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANECHA L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zachary J. 
Évaluation :
5

Great customer service and very helpful and knowledgeable employees

DESAHAVIOUS N. 
Évaluation :
5

Everything was great

Willie T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edward P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corderra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHIM AHMED I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAX D.  |  Expérience générale 
Évaluation :
5

The staff are very professional and always got a smile. They are very helpful.I will definitely recommend this location.

Earl R.  |  Expérience générale 
Évaluation :
5

Your employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone

Peggy A.  |  Expérience générale 
Évaluation :
5

The unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Thanks

Wanda D C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johanna W.  |  Expérience générale 
Évaluation :
5

Staff has always been professional, friendly and helpful. Best choice I made storing my items here.

Myra W.  |  Expérience générale 
Évaluation :
1

Cashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,

Ladrienne W.  |  Premières impressions 
Évaluation :
1

There was no one available after hours. They were rude and ghetto.

Shatara T.  |  Expérience générale 
Évaluation :
5

The storage was well lite and always very clean. The staff was always very helpful and friendly I have purchased boxes, tape, bubble wrap ask any questions they were always very helpful. Love this

Portia R.  |  Expérience générale 
Évaluation :
5

Simone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.

CHERYL S.  |  Expérience générale 
Évaluation :
5

They treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL

JACQUELINE H.  |  Expérience générale 
Évaluation :
5

Excellent service no complaints

Gwenette O.  |  Premières impressions 
Évaluation :
1

The two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female

Taquaria R.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Tajuana F.  |  Expérience générale 
Évaluation :
5

I had no issues in the two months I used the storage.

Cortney O.  |  Expérience générale 
Évaluation :
3

My storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.

EILEEN C.  |  Expérience générale 
Évaluation :
5

Came to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.

Jeremiah J.  |  Premières impressions 
Évaluation :
4

N.D.

Joshua C.  |  Expérience générale 
Évaluation :
5

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

Kathy M.  |  Premières impressions 
Évaluation :
5

The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. Merci.

KIMBERLY J.  |  Premières impressions 
Évaluation :
5

The most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you

MONICA L.  |  Expérience générale 
Évaluation :
4

Thanks so much wonderful space

Aminah Y.  |  Premières impressions 
Évaluation :
5

Outstanding customer service.

CLINTON G.  |  Expérience générale 
Évaluation :
5

Everyone there was awesome. Especially Anthony excellent dude with exceptional personality.

Stadon C.  |  Expérience générale 
Évaluation :
5

The manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!

ROBERTA H.  |  Expérience générale 
Évaluation :
1

My reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.

Ana A.  |  Réservation 
Évaluation :
2

Never reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.

Jessica M.  |  Réservation 
Évaluation :
5

I really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!

ETOYE L.  |  Expérience générale 
Évaluation :
5

none

Darvis W.  |  Expérience générale 
Évaluation :
5

Everyone was very nice and helpful

KELLI D.  |  Réservation 
Non reviews have been submitted for this location.

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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