Customer Reviews for U-Haul Moving & Storage of Forest Park

1 550 évaluations

4374 Thurman Rd   Forest Park, GA 30297
(Across from the Auto Sun)

(404) 366-3620

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(404) 366-3620

4374 Thurman Rd
Forest Park, GA 30297
(Across from the Auto Sun)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANKIE J. 
Évaluation :
5

Customer service was excellent

JEFFREY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA S. 
Évaluation :
5

I have used this location multiple times over the years & I have ALWAYS received Immaculate Service! Thanks Guys see ya next time I need a truck/trailer/AT 😊

JULIA S. 
Évaluation :
5

My overall experience renting from u-haul was second to none. I highly recommend using this location for your moving needs.

Carvas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY W. 
Évaluation :
4

Truck was clean, however, you can tell that it is in need of serious maintenance or need to be out of service.

BENJAMIN P. 
Évaluation :
2

I made my reservation for an 8 foot pickup AND appliance dolly on Wednesday for a 4:30pm Sunday pickup. When I arrived I was informed that they didn't have any dollies available and my only options were to cancel or take the truck without the dolly. I had to move a washer and dryer from the 3rd floor and had people expecting me so I couldn't cancel and ended up having to buy the cheapest dolly I could find for 45 $at home depot. The guys at the store could not have cared less. They just stared at me when I explained the situation and gave me those 2 options without a bit of empathy or even an apology. Someone could have easily called in the 4 days prior to my appt and let me know there was no dolly available before I arrived so that I could have made other arrangements. That's basic customer service. I am very disappointed with this lack of basic customer service as I have used Uhaul for every move I've made for years and expected more from them.

ERICA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorris D.  |  Premières impressions 
Évaluation :
1

Where do i start…. The front desk person was the absolute worst!!! He sat and talked on his phone while talking to me. I was the only person in the store instead of him walking out to the truck to get me to the right one he say on his butt gave me the keys and stated it's over there SMH I looked and started over where!!!! Look can a supervisor give me all ASAP it's toooo much to type

BONITHA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabian R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa W.  |  Expérience générale 
Évaluation :
3

Well wen booking you need to make sure there are trucks available and working I made two reservations in two days and was let down by both of your uhaul carriers

DELDRA G. 
Évaluation :
1

I had the most inconvenient experience. I signed up online to pick the uhaul in one location and drop it off at another location. The uhaul representative deleted my online reservation on accident and when I tried to drop off the uhaul at another location, they refused because of the error. I had to drive 40 minutes back to the original location. I was also charged for equipment that was not given to me to use.

Seangmany L. 
Évaluation :
2

The service was terrible. We came back on time and was charged an extra 67 $with no explanation. We paid for a hand truck that wasn't on the truck at all. The workers were unhelpful with instructions on returning the truck. I wouldn't recommend this to anyone.

GERCIO G. 
Évaluation :
5

Kevin Jackson is outstanding. U-Haul is lucky to have him on their team

laura s.  |  Expérience générale 
Évaluation :
5

There did good job

IBRAHIMA S. 
Évaluation :
5

All of the staff were extremely knowledgeable and courteous, but Xavier Wright went above and beyond and gave me the best UHaul experience I have ever had! When it turned out that I needed extra days and miles, he was more than happy to help me. I have already recommended this location to 3 of my friends based on the treatment I got on this rental. Kudos to Xavier and the rest of your staff at the Forest Park UHaul facility!

ELIZABETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyneka S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASHONDA R. 
Évaluation :
5

Excellent

Herold F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thi D. 
Évaluation :
1

I'm emailing you guys to tell you how disgusted,  ripped off and deceived U feel dealing with this company and this is definitely the last time. Is it because I rented a truck/storage from a hood area???  I was NEVER told that over 50 miles the $.79 a mile would jump up ridiculously and when I asked Lee (the guy I returned the truck too,  he couldn't even tell me what the price jumped to and was short with me as if I wasn't spending my hard earned money. I also rented a unit,  another huge mistake. The 1st one I chose was too small and the young guy that assisted me promised upgrading would work out better for me and it didn't... I had to rent another storage somewhere else to fit my belongings. To add insult to injury,  you guys don't refund,  my stuff wasn't even there 24hrs. A roach fell on my daughter as well while we where there and now I'm also afraid for my stuff. I WILL NEVER RENT FROM YOUR COMPANY AGAIN! A fucking rip off. I feel raped. I'm a single mother,  trying to make it in covid times, who just got a 60 day notice to move due to the owner wanting to sell and now you guys! Way to go Uhaul for kicking someone who was already down and out! I'm going to share my experience with everyone I know and then some!  I'll be sure to move my belongings before the month is up!

KEISHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
1

Service was horrible didn't have any staff but one person working. And really didn't have any equipment that worked.

Seth H. 
Évaluation :
2

I returned truck two days ago and just getting a call about when will I turn in truck

TRAVIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
3

I was over charged for fuel. I sent an email with the fuel and miles meter readings before and after disputing the charge, however no one has acknowledged or responded.

Regina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY W. 
Évaluation :
1

Uhaul needs to improve on there customer service both location don't have customer service training and lack in respect with customers this will be last and final time dealing with them

Seth H. 
Évaluation :
1

My reservation was somehow not complete and I had to go to this location.. This cost me almost 3 hours in time even though I had a truck reserved at my original location a week prior. There was one person at the desk here and he was on a personal call the entire time I was checking out, I had to buy my own floor dolly since they had none for rent, and I was also not given my furniture pads in the order which I didn't realize until it was too late, but if the employee wasn't distracted by his phone call he probably could have done a better job to ensure everything was in order. Furthermore for some reason after the original pickup place screwed me over, I had to call customer service who for some reason used this pickup location as the drop off instead of the one I had originally chosen almost causing an extreme hassle.

SHANE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VICTORIA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christi S. 
Évaluation :
3

Make sure the trucks are available when/where they are reserved. I was told the day of pickup that the pickup location had changedâ€"25 miles away. Finding the location was an ordeal! Monique (customer service) deserves a raise. She arranged pickup and saved the day!

STEVEN T. 
Évaluation :
1

U-Haul charged my account 2 883 $for one day in town rental by mistake and froze all of my accounts

RICKY L. 
Évaluation :
5

Amazing customer service , I really appreciate the young gentleman who help us out that evening ! I can't remember his name && it's not on any of my documents but he was EXCELLENT!! Thank You So Much

SHA-TEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAWANNA I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS G. 
Évaluation :
1

The manager of the store is who helped me to my surprise. He acted as if he didn't want to be at work Saturday morning. The truck passenger door was broken so passenger had to crawl over to get in and out. I paid for a utility dolly that was not on the truck. Neither my son nor myself remembered to verify dolly was in the truck or even pulled out for us to take. So that meant my guys had to work extra hard to move these items.. upon return of the truck the guy was extremely helpful and friendly end of transaction was great.

HENRY P. 
Évaluation :
3

Too expensive for short term rentals.

Luther H. 
Évaluation :
1

Uhaul pick up was not marked at all nor had visible Uhauls. The local physical locations had no knowledge or insight to help us. The directions given did not lead to the right location. The staff was unfriendly and on their phones while we were trying to get assistance at the Flat Shoals location. Ended up being a 3 hour goose chase and losing a lot of the day. Once we finally found it, the code given did not work. Uhaul should ensure the private/pick up locations have specific directions to the key box or at least a source that employees can see.

SYDNEY L. 
Évaluation :
5

A good experience. Both employees were friendly and courteous. The worked hard to get me in and out as quickly as possible. I am very please with the service I received.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dyiimela J.  |  Premières impressions 
Évaluation :
5

The staff was always so helpful and attentive. I never had a problem with help if I ever had a problem. They were so accommodating. If I didn't have to pay I would love to stay and visit. I would definitely come back if I needed to and recommend it to others.

Alicia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNY D. 
Évaluation :
1

I got the truck empty on the red line and they still was trying to charge me and it was no drop box for after hours drop off

JAMELLE K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MELISSA W. 
Évaluation :
5

The Uhaul representative that assisted me was professional, friendly, and knowledgeable. I appreciated his positive demeanor. He was quite helpful and is considered a great asset to your company.

Kimberly G. 
Évaluation :
2

Does not handle reservations well

TEKISHA J. 
Évaluation :
1

I honestly don't think I've ever had a worse experience at any place of business in my entire life. This location should be shut down. I'm still waiting on my refund after having my life put in danger. I'm over it. Please just give me my refund so I never have to think about uhaul again in my life.

KHIRY B. 
Évaluation :
1

The person that was at the front desk he was very rude. He wasn't helpful at all.

TAWANNA I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENDRA P. 
Évaluation :
1

I return the items the next day the agent told me drop on the yard and will send a confirmation it was returned the agent never did send the confirmation I got charged for 3 extra days , still can't get my refund back for the extra days .

JEAN V. 
Évaluation :
2

Customer service is great. The U-Haul trucks are out dated and not enough 20 trucks in for 2 to 3 bed rooms...

CAROLYN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY D. 
Évaluation :
4

Smile more, get personable with the customer

LEONARD R. 
Évaluation :
2

The truck we received a homeless person was living in the breaks did not function well the overall truck was in poor condition also they cancelled reservation because we were late getting there at the pu time. No phone call to see if we still needed also they would not charge the cc I used to secure reservation so when my driver showed up he could not get the rental. Poor customer service and online rental

MICHAEL J. 
Évaluation :
1

The worst experience I have ever experienced. The general manager Simone helped me but my issue still haven't been resolved yet.

MIYORI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATAKI G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON H. 
Évaluation :
4

I do no like all the digital interaction. The van was clean on the inside but not the outside. Good customer service.

ROSALYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDDIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HERBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Hire more people and pay a little bit more money for a limo better service

AUBREY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea F. 
Évaluation :
5

Canaan Green is wonderful in every way!!!! He is amazing! Gets all the gold stars! He makes renting a truck so easy and so simple. He always stays so calm and caring every time I rent a truck from him after doing the Atlanta exhibition center. Very professional no nonsense super super super fast. Thank you I look forward to seeing you every month on Sunday! Great listening skills and very professional!

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANE A. 
Évaluation :
4

The customer service gentleman was very friendly during pickup and drop off.

VALENCIA S. 
Évaluation :
5

Service à la clientèle

MICHAEL J. 
Évaluation :
1

I had to put my other equipment up from other locations the truck was dirty in the back as well as the front cab

Desiree H. 
Évaluation :
2

Our Church rents from this location once per month for our food pantry. The equipment has been less than satisfactory, poorly maintained, and in need of maintenance. The last rental broke down! We would like to continue utilizing this location but will not continue to do so if maintenance issues continue.

Rickey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADE F. 
Évaluation :
5

Indicators/lights for the oil, and security restraint maintenance were on.

Brenda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIE S. 
Évaluation :
5

Outstanding service at this location

KENNETH T. 
Évaluation :
5

Not a thing customer experience, excellent 👍 👌 Thanks Ms Sandra Robinson

SANDRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS H. 
Évaluation :
4

The windshield wipers were almost nonexistent and desperately needed to be replaced. They need to be checked on a regular basis and replaced accordingly with a quality product to avoid putting the customer/driver into a dangerous situation when there is inclement weather.

John M. 
Évaluation :
5

The staff was excellent and helped me through my whole rental process. I would hightly recommend this location.

Lawrence M. 
Évaluation :
5

Keep up the good work by keeping me happy as a customer

HORACE F. 
Évaluation :
5

The person helping me with my pick up was wonderful. I was having issues and he was always professional. He was very knowledgeable and even corrected an issue with the truck. He was awesome!

ALYSSIA B. 
Évaluation :
5

Everything was on point thanks for great customer service Simon it was nice meeting you job well done 💯

TANEKA S. 
Évaluation :
4

The back of the van could of been cleaned a little better.

NICOLA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERSKIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VANESSA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRAVIS C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taquita E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Excellent

KYLE M. 
Évaluation :
5

Customer Service was Excellent! Antonio and Canon were very knowledgeable and assisted me throughout the entire process. The installation process was thorough and very quick!

Jessica F. 
Évaluation :
4

The trailer was dirty. When i cleaned it out there were bugs. i had to place a fogger in the trailer. It rained and i had several wet items in the trailer. i could not tell where it came from.

MICHAEL H. 
Évaluation :
5

Great job

Demain S.  |  Premières impressions 
Évaluation :
5

Excellent service no complaints

Gwenette O.  |  Premières impressions 
Évaluation :
5

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

Kathy M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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