Évaluations des clients U-Haul Moving & Storage of Forestville Rd

The owner was so nice and helpful in my time of need I am so pleased with my service here!

I have use U-Haul many time but this last one I greatly appreciate! Professional and friendly and I am grateful this was tough move for me and I couldn't have been happier

you have a beautiful staff that does agreat job of service

The manager Robin was friendly, professional and very knowledgeable of services offered

The Team at this Location is amazing. They are very helpful, the Van was a newer van and it was clean.. I highly recommend this location

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Do not double charge the customer. While I understand how it happened, it should not have and takes too much time to resolve the problem.

The all women staff were professional, warm and people oriented. Both made the experience top notch!

Just keep having trucks available

Robyn helped me and she is so professional. While checking in she walked me through the process and when I returned she completed my return. Everything went smoothly. I really appreciate her pleasant demeanor and was happy to let her know when we were done that I appreciated her help. I would definitely rent from here again if needed.

Respectful, friendly workers. Conscientious of covid-19 rules, positive attitude, and helpful customer service. Thank you.

The lady working the front desk was very nice, knowledgeable, and running the place smoothly. I can't remember her name but whatever she makes double it!! We left keys in the truck and she called us back to claim them. I would recommend this location to all friends & family.

There needs to be better management at this location! They pick up of the equipment was fine however, the return was the most difficult and agonising process! After arrival here to the location to drop off the equipment I was instructed by the associate to place the equipment in a specific location. After that was complete the associate told me I was “good” and they would email the receipt. Needless to say 8 hours later I did not receive my digital receipt. I then called the store location during normal business hours and could not get anyone on the phone so I was then directed to the Corporate associate. She informed me that my rental was still show as checked out and and had never been checked in from that morning when I dropped it off. She tried to reach out to the store associate as well as the store manager several times with no response. She informed me that she would document the situation but could not do anything until she heard back from the store. I then drove back to the store for a second time to see why no one was answering the phone. Upon my arrival that store associate was in the parking lot smoking a cigarette and talking on what look to be a personal cell phone. I explained to him what was going on and he informed me that he had been outside so that the reason he did not hear the. Inside phone. He then closed out the contract so that it would charge my credit card and the transaction would me done. This was the worst experience with U-haul I have ever had as this whole situation took up 2 hours of my afternoon between the phone calls, wait hold times, and the commute to go back to the store. I am Highly disappointed!

Robyn was very helpful and professional I will definitely rent from you guys again.

Ginger provided excellent service.

Make sure that the truck is " deodorized" ..had a bad stinch of marijuna which got into my clothes, more importantly in my lungs.. I rated average as my representatives were friendly, just didn't care for "odor" in the truck...

original experience from when i walked in the Forestville location and proceeded to check in with my prebooked reservation, Was all around poor. However i will say the guy at the front desk was new and he was nice! Outside of that I’m paying this first month and then Taking my stuff out of that storage!!!!!! I’ve had better experiences elsewhere, unfortunately for me The place next door (self storage didn’t have a unit big enough for me at the last minute! But whatever!

Close! Hire a full new staff that is trained to know wth they're doing or have someone there in person to assist the person being trained Instead of on FaceTime! And still being unable to help the customer while having them wait damn near and hour and 15 minutes for prebooked reservations that's been in the system for the last two weeks!!!!! Not to mention I'm lucky i got to the office when i did because no one have me a unit number or info on my unit after my first encounter that morning I was told I'd receive a call with the info and asking for payment and by 6pm i didn't receive anything!!!!!!! I called and no one answer so i took it upon myself to go back and i wasn't even done loading my truck i was trying to do one trip!! Time is crucial and this uhaul location screwed that up BAD.

Had a bit of a rocky start through no fault of this location and it's employees and they worked to make sure the rest of my experience was a positive one. Thank you for making my move go smoothly.

Bad customer service!! The representative that helped me did not greet me at all, was very unfriendly and had a bad attitude

The photo portion of the pick up process was flawed. I had to go into the store instead of the no contact pick up that I requested.

i did get lock out of my rental and road side assistem come out after 2 hrs i was spous to freezing wather it does not matter how much i did beg for help i feel alone and helpless from you gys. i was ther semes 5:48 untill 8 : 54 when they finally com and unlock my rental van.

Truck was defective, needs better maintenance. Air bag light was on. Brakes shake. radio didn't work

Lower the gas mileage, to high.

DON'T CHANGE...……….

I was unable to reach the manager when I had issues. I was promised that fees would be waived and they were not. Lack of communication and overcharged was my main issues. James was very helpful but was unable to complete task.

The staff was always helpful and provided a positive atmosphere.

My experience with U-Haul was awesome. This is my second time using the 4014 Forestville Rd location. The staff is always fast, efficient, and professional. Thank you! I will be using U-haul again.

I recommend two employees on a schedule in the am to make checkout faster.

Keep up the good work.

Everything was Great

Only concern was that unit had a lot of roaches crawling around....I would assume the customers are keeping stuff in their units that are bringing the roaches since I found the unit appeared to be cleaned.

Keep up the great customer service!

The In-store customer service rep at the Forestville, Maryland location on professional and on-time. I arrived a bit early for my 7:30am pick-up, and she was there prepping the store. I walked in, and was greeted in a friendly manner. My transaction and the instructions she provided was quickly and easy to understand. I felt safe, confident and knowledgeable driving a huge truck for the first. I will definitely use this location in the future.

Customer service is number one and the lady in the office had none!

This location has the best customer service I have ever dealt with.

I just wanted to recognize Mr. James Orr, each time I have rented from this location he has been WONDERFUL, he has had a line full of customers each time and multi tasked very well while keeping his composure, which made the customers including myself very comfortable with waiting and understanding he was doing his best with him being the only personnel there during that time. I even wanted to pay for his lunch but he smiling and gracefully just said to me thank you for recognizing what I'm already paid to do. WHAT A WONDERFUL EMPLOYEE YOU HAVE IN HIM!!!! PLEASE PASS THIS ALONG TO HIM.....

Maybe have 2 agents on duty. The wait was a little long but the agent on duty was professional and helpful.

Maintain the trucks Please I had one with the WORSTTT alignment ever, the vehicle was going every where. Just to keep the truck straight on the road was a hassle . I had to turn the whole steering wheel to the left and the to the right everything second I was on the road. i had to keep both hands on there because the truck loved to turn and multiple directions so I had to bring the truck by to the middle every second. But the guy in the counter was a cool guy. It's just the trucks gotta get better maintenance

I would recommend your facility to everyone! It’s clean and people treat you with respect. Never had a problem with anything being stolen or wet up from water leaking from anywhere! I really recommend this U-Haul storage it’s the best!!

The location was staffed by a single young female. Which was not acceptable to meet the customer service demand. The system kept going down. I did an online order for a trailer to make processing easier. Only to arrive and find out the trailer ordered wasn't the trailer I expected. Since the system kept going down I was charged 3 times trying to get a trailer signed out. It took about an hour to finally get a trailer when it shouldn't have taken more than 20 minutes. This was the worst experience I've ever had renting a trailer from U Haul.

Great

The team was very professional and helpful I was very pleased with my service.

The staff has been so wonderful, professional during the two most recent order's. I truly expect them to receive all if any incentives and I also expect them to level higher within Uhaul. EXCELLENT JOB GUYS!!

The truck that I rented needs to be off the road. I was so scared driving that truck . The truck needs aligning

Robyn was great! HSe deserves a raise.

Great customer service and accommodation

No comments

ROBIN IS THE BEST!!!!

I received excellent service no complaints at all!!!

Great service

I had no complaints. Thank you.

The process was very smooth because I did everything by internet. The office person was outstanding & did her job with ease. She was very professional & mindful of the customer needs. Great job!

James went above and beyond to meet my needs. Even with the threat of a looming storm he provided me with 3 different unit options and took his time to see to it that i saw them all. I would definitely recommend this location due to the quality of service he provided.

The climate was a bit humid and there were wet spots on the floor near and around the units, that could cause an accident....no wet floor signs.

Robyn’s customer service was superb!! She was very knowledgeable of the services and products! I am vey please with my customer experience. Ken Grier Grier Management and Services

Robyn has always been my go to person at uhaul. She is very consistent with serving her customers, especially now. She has always put her customers needs first.

The general manager there, Robin, was very responsive and totally deficient in helping me with my first time storage experience. However, James punctuated my closing experience and was very helpful anytime I needed help to out my storage experience and with my storage needs. I will always use this storage facility again and recommend it to anybody else. Thank you

Moved out Feb 29. Bill date was Feb 28. Talked to someone who assured me I wouldn't be billed for March. THEY DID! Tried calling several times, only to get an answering service (this is during weekday business hours). All I could do was leave a message for an actual person from the Forestville,MD U-Haul to give me a call. They NEVER got back with me. I was a loyal customer for FOUR years, and they couldn't even forgo a payment for ONE DAY. This is not how you treat a 'valued' customer. I will never do business with U-Haul again. I don't like greedy companies, nor people who disregard their customers and go back on their word.

My storage unit had mine droppings and dead mouse. I hired a professional moving company, they had to move my items in an unsanitary and unsafe environment. Those items were loaded and transported on their company’s truck, then placed in my newly built home. I’m very unhappy, experience was awful.

Customer is great! Very polite and helpful. It has been a great pleasure each visit

The store manager Ms Robin is the best!

The service and staff was great.

Robyn D. was extremely helpful , understanding, kind and considerate in my time of need. Thank you Robyn for your prompt assistance!

Wasnt 24 hours, gate was broken forever

your young lady at the desk was A+. from the first greeting with a smile to the hustle to get me in and out because she knew i was in a rush. Keep her as long as you can!!!!!!!!!!

Definitely a great place for storage. Thanks guys

The staff’s customer service was excellent. It is now my preferred location for storage and equipment rental.

Very Professional /Quality Customer Service

Excellent service

Great thank you all. 🤓

The office staff at the Forestville location continues to exceed my expectations. Definitely on my top 3 lust of referrals. Thanks U-Haul Forestville!!

Very professional Smooth process

No military discount and I was told they would check and see for three consecutive montbs. Never got an answer, I kept getting the bill on time, and then received an increase notice.

The entire process was very professional and friendly, I will definitely visit Mr DeCarlos again...

In the two years I have store my belonging at this location the manger and staff always nice and friendly and helpful to me and my family. It have been a pleasure to have been one of your customer.

Very professional and informative staff.

The employee's were very nice respectful I had no problems with either worker's.when I called they helped me with respect gave the answers I was looking for.

I believe her name was Margaret but she was great and very friendly the entire process!

James was very nice answered all my questions help me with the lock I would highly recommend him as a manager God bless you thank you for your help have a blissful day

Wonderful customer service!

Te storr is so clean and the workers are so pleasant. I am so thankful for them running this establishment so professional and welcoming.It is my duty and pleasure to say to the team KUDOS & AWESOME!

👍🏽

Manager was wonderful and assisted me as much as possible.

The staff was very nice and helpful I feel that you should give them a raise because they work hard to keep the place clean and will light

Rented that storage for about 6-7 years during a career transition. Visit the unit once in between opening and closing. My belongings were still in great condition as I left them. Great service.

TThe staff was VERY helpful and kind. The customer service they gave was one of the best! I would definitely come back!!

Margaret is a great manager!

Margaret was wonderful !!!

The pricing for storage units could be more competitive. A 5x7 should be cheaper than $94.

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Thank you for this service. The price was right and yes, I would recommend U-Haul to friends.

The employee on duty was very unprofessional and not helpful. He didn’t service me and my family though we were there by closing and communicated with us through the door.

I would use this Uhaul location again.

I moved out after 7 months. I wouldn't recommend this facility to anyone. Management was never available via phone. I found mold on a few things when moving out and I had climate controlled unit

Honestly dont want my feed back on the experiences I had but it's ok when you're use to mediocre to poor services

The facility was very clean. The staff was very professional and nice.

Ms.Margaret was very nice and helpful

I'd like to thank Margaret Coleman thr Manager and her staff for a wonderful experience. Top notch team.

I don't remember the employee's name, but he was polite, professional, and very helpfull

Male clerk was excellent. I did find multiple nails in parking lot by my door

No carts were available to help with moving items from the truck into the storage areas. Without Carts using the facility was very difficult.

When the gate is broke customers should receive a message so they know the access hours have changed.