Customer Reviews for U-Haul Moving & Storage of Frederick

8 378 évaluations

400-410 Prospect Blvd   Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

(301) 624-5540

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(301) 624-5540

400-410 Prospect Blvd
Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Ashli S. 
Évaluation :
5

Excellent service à la clientèle

mike M. 
Évaluation :
5

Great customer service from those I talked to. The woman who checked in my trailer was amazing. Warm and funny. She completely took care of unhitching the trailer. She made returning the equipment enjoyable. The crew who moved the trucks around to clear a path was very slow and led to quite a jam of traffic. Other than that the experience was a breeze.

ALLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
3

The process of picking up the uhaul was very slow. I arrived prior to my rental time and was still in line 20 minutes. I was third in line and there were at least 9 people behind me. The procedure for returns was also unclear.

Shannon C. 
Évaluation :
5

Cargo van was great. Clean easy to drive, even got reasonable gas mileage.

thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
5

Mannyhelper.com

MANUEL G. 
Évaluation :
3

They should send a final receipt to your email or hand you one when you give the keys back to break down all fees I didn't receive a final receipt but I had another uhaul withdraw from my account very unprofessional

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Train the person who is hooking up the trailers better . Took them 30 minutes to hook up and attach a simple auto trailer to the vehicle . Other than that the person was very respectful and easy to talk to . Overall I would definitely recommend people to come to this location because everyone who works their are awesome.

Justin L. 
Évaluation :
5

Let the staff have access to corporate rentals. I stood there for over 45 minutes as Stephanie figured it out. Without her I woulda walked out the door

Zac K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio L. 
Évaluation :
1

online booking early morning on sunday, not the right uhaul size, cant move the uhaul out . everywhere parked other uhaul and blocked the drive way. customer service didnt answer oner. waited more than one hour on phone line to speak some one. had to waituntill open the office to move the uhaul. waiting time too long. side mirror start to shake and turn when i drive freeway,. overall everything bad. n

Pabodha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA H. 
Évaluation :
3

The fact that I was basically forced to go to the location to pick up and return was ridiculous. Uhaul was absolutely no help in helping a single mom of 4 kids. And the fact that I wasn't aloud to return to a closer location to help me save money was even more ridiculous. I will try my hardest to ever have to use UHaul ever again and will never recommend it to anyone. There was zero “helping” me find any type of solution.

Brittany D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnelle H. 
Évaluation :
4

It was Friday late afternoon, they were fully booked, the place was packed, and they had one person working the register. The on line checkin didn't work, so I waited 30 min through 7 customers to ask about online, was told it would come up with a key number, then it didn't, then I waited 30 min through another 7 person line to speak to the only person at the desk. The inefficiencies of how things work really stand out when you have to wait an hour to get a truck that was reserved. Lady was very nice and knowledgeable, but tried a little to hard to customize the experience for everyone. Fine when lines are short, but with long lines, it would be better not to run around finding things and people for one customer while many wait. Why doesn't U-Haul supply the register with a driver's license scanner? If I book online, enter my info, have an account, and select no for add-on insurance etc, why am I asked for info again at the desk? Again, if there's no line, I only mind a little, but I'd I have to stand around for an hour listening to people give info already given it's tough.

Adam B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
4

Staff was friendly and accommodating

Tom H. 
Évaluation :
4

There was one customer tying up 2 employees while he tried to figure out the best rate / get someone else to pay for the rental, etc. The one employee eventually broke away and checked me in.

Carm A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashaad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy A. 
Évaluation :
2

Make sure everything from the order is in the truck, leave the truck where you say it is, make sure it has gas in it,

George B. 
Évaluation :
4

Check entire vehicle before renting. There was a very loud frame member vibration noise coming from the underside of the truck.

Sean H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

There were no furniture dollies but other than that it was great the staff was friendly and efficient

Trudy M. 
Évaluation :
5

Sara Domingues is always so very helpful and a pleasure to deal with I rent many, many trucks there and she is one of the best! Always very courteous. Cheryl the manager is a blessing to deal with. She always understands the needs for my auction business. I won't go to Penske Rentals or Enterprise because of my working relationship with Cheryl. She is a great asset to your business. Howard Parzow, Auctioneer

Howard P. 
Évaluation :
5

Give some sort of discount to repeat customers

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert C. 
Évaluation :
5

Nothing, customer service was great!

DENNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Nothing stay the same

Blake S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ram D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

This is always our go-to Uhaul pick-up. Great options, great customer service!

Holly A. 
Évaluation :
5

Awesome

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
1

Customer service at the location i used was awful.

ANTONIO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley F. 
Évaluation :
5

An excellent experience. The staff were very customer focused at both the pickup and the return stages. The checkout and accepting the condition of the vehicle electronically with photos is genius. Thanks

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis D. 
Évaluation :
5

Easy to pick up and return equipment.

Gidget G. 
Évaluation :
4

Little or no customer parking at this location. Not sure how you'd fix that but it's definitely an issue. Otherwise this location is great, plenty of equipment, short wait times, great staff - it's where I always rent from.

Russell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin W. 
Évaluation :
5

Excellent service

ROMEO A. 
Évaluation :
3

I was lied to about the gas tank being filled up and that I had to return it full. I spent $$ on gas I didn't have to because I was misled

Randy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanjay K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
5

Everyone are Nice in this location

Ali N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashutosh R. 
Évaluation :
4

This was my first experience doubting the honesty of Uhaul. I started with 1/2 tank of gas, I drovethepickup truck, exactly 23 miles.i put3 gallons of gas in the tank before returned the truck… The gauge showed that I had less gas than started with… meaning one of two things 1 The pickup truck gets much less than 8 mpg OR 2. There is deliberate tampering with the fuel gage… You tell me.

Paul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S.  |  Expérience générale 
Évaluation :
5

The facility was clean and easily accessible, the staff was helpful and knowledgeable. Very focused on safety and security.

Trevor P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica N. 
Évaluation :
4

My only "complaint" was that there was not enough help for the number of customers. Otherwise, I have always appreciated the efforts of the folks who assist me. Merci.

WILLIAM C. 
Évaluation :
5

I did not receive a return confirmation and always did previously. Why not?

Allen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sadegh P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
5

Try to remove the animal hair from the seats by vacuuming or tape rolling.

SHARON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
5

Excellent service. Thanks.

Brian S. 
Évaluation :
5

everyone was very nice and professional.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

I had two interactions with staff. The first was over the phone with MacKinze. On that basis I would recommend other storage companies. The second was in person with a women at the Frederick MD Prospect facility. That was a good interaction with a helpful and professional person and is the basis for my multiple choice picks above.

Stephen J G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mackenzie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

The staff was very efficient and friendly. Would certainly recommend!

marie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

All good.

Randall N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emmanuel B. 
Évaluation :
5

Mannyhelper.com

MANUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy C. 
Évaluation :
4

Merci!

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S.  |  Premières impressions 
Évaluation :
5

Having a place to store boxes during the move was a big help. Clean air conditioned well lite and safe. Thank you so very much Hugh atkins

Hugh A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel D.  |  Expérience générale 
Évaluation :
4

My only regret is that I wasn't able to get some personal belongings before it went for auction. Due to covid I lost control of my unit.

Lori M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david a.  |  Premières impressions 
Évaluation :
2

Dead mouse in unit when moved in. Staff are useless. They park their personal cars under the covered access to the building making it crowded to load and unload. They are very not helpful and I'll likely never use uhaul for anything ever again.

JEREMY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mikala j.  |  Expérience générale 
Évaluation :
5

This was my second time storing at this facility.....nice people, clean and dry storage. Couldn't ask for more really.

Terri R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stefanie k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres R.  |  Premières impressions 
Évaluation :
5

I was already with everyone, but when we went to the storage area there was a man that going in and out of the unit and. kept looking around and staring at us

Patrica J.  |  Expérience générale 
Évaluation :
4

Access to the sliding doors on building F was cut off early

keith m.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dustin F.  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful and went above and beyond to help me get the final box in my car and checked out even though it was minutes before closing time.

william s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrica J.  |  Premières impressions 
Évaluation :
5

Great place to rent storage or a truck.

CHERYL J.  |  Premières impressions 
Évaluation :
5

Thanks U-Haul ✔️

Bruno O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrie P.  |  Expérience générale 
Évaluation :
5

We were very pleased with our rental experience and would recommend this facility to anyone in need.

Peter A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIAGO MIGUEL C.  |  Expérience générale 
Évaluation :
5

Great customer service, overall great experience with them.

Kevin O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norman P.  |  Premières impressions 
Évaluation :
3

The unit was clean, but I was surprised that it did not have any light inside. I also was frustrated that I could not call the location directly. Finally, the posted hours said it was open until 10pm, but I could not actually access the space after 7pm. During the business week, this was really inconvenient!

Amanda R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A.  |  Expérience générale 
Évaluation :
5

Thank you! The staff were friendly and helpful. We appreciate it.

Robert B.  |  Premières impressions 
Évaluation :
4

The staff here are amazing and helpful! I wish I had extra money to give them a bonus, they deserve it. The only reason I did not select excellent is the security. While we have to punch in a code for security, I would put in my code and frequently when I opened my unit, the alarm would still go off. The alarm is in place, but seemed to not serve a purpose as it would go off and nothing else would occur. For the short time I was there it was okay, and I was in and out of my unit weekly, so I was able to check on my belongings. If I had to leave it there without checking in on it for a period of time, I don't know if I would have kept my belongings there.

Amy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G.  |  Expérience générale 
Évaluation :
5

This has been a very good experience. Unfortunately due to no ones fault mice did get in and ruin some things but after so many years I guess I expected that

KATHERINE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen W.  |  Premières impressions 
Évaluation :
1

Your customer service is the WORST I have ever encountered. Your voice mail system SUCKS!..NO ONE PICKS UP THE PHONE. I would recommend people NEVER use u-haul... as I would only as a very last resort. TERRIBLE customer service!... period.

Theodore C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL T.  |  Expérience générale 
Évaluation :
1

When we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.

Theresa M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nasir M.  |  Expérience générale 
Évaluation :
3

I came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may

anthony c.  |  Premières impressions 
Évaluation :
4

My issue is that I couldn't use the storage unit due to it being too small. I requested a refund, was told the GM was 99 % sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she's be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she'd have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.

Teesha C.  |  Expérience générale 
Évaluation :
5

Rented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusing

ULRIKE K.  |  Expérience générale 
Évaluation :
5

I rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. Je les recommanderais sans hésiter. And... they represent U-haul well. Very satisfied customer. Merci.

Theodore C.  |  Premières impressions 
Évaluation :
5

5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.

Lettie F.  |  Expérience générale 
Évaluation :
4

Thank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush

SHAUNETTE A.  |  Expérience générale 
Évaluation :
4

The only problem I found was entering in existing the complex, With only one way in it caused traffic problems

phillp p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Online Move In 
Évaluation :
4

I'm sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.

Frank R.  |  Expérience générale 
Évaluation :
3

Everything was great. The only thing I would complain about is the parking for uhual it's very Cluttered and you can't get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I'll find my unit number. So better explanation would have been great.

Alexandra M.  |  Premières impressions 
Évaluation :
5

The staff was very polite and respectful

Barbara S.  |  Premières impressions 
Évaluation :
5

Excellent staff friendly and courteous!!

Brian S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artaz B.  |  Premières impressions 
Évaluation :
2

Charge me too much

Lakezia H.  |  Expérience générale 
Évaluation :
4

No Parking

Michael D.  |  Expérience générale 
Évaluation :
2

Hard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !

Frank S.  |  Expérience générale 
Évaluation :
5

I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!

Juana A.  |  Premières impressions 
Évaluation :
1

Cheryl the general manager needs training and should not be a manager

JEFFREY B.  |  Expérience générale 
Évaluation :
5

Gracias por su servicio y su amabilidad con sus clientes.

carmen o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob T.  |  Expérience générale 
Évaluation :
2

I recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.

Frank S.  |  Premières impressions 
Évaluation :
5

The staff was consistently friendly, helpful, and professional.

REBECCA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice C.  |  Expérience générale 
Évaluation :
5

All of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.

Christopher M.  |  Expérience générale 
Évaluation :
5

Storage facility is kept very clean. I had no problems!

CHERYL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly.

james d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W.  |  Premières impressions 
Évaluation :
5

You have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. THANK YOU!

Lucy H.  |  Expérience générale 
Évaluation :
5

Only a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.

KLINE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
4

I never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator

WESLEY JEROME W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH A.  |  Expérience générale 
Évaluation :
4

The storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. Merci.

Ambers B.  |  Expérience générale 
Évaluation :
3

I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.

MIKA H.  |  Premières impressions 
Évaluation :
5

The storage facility is clean and well maintained!

Christopher M.  |  Premières impressions 
Évaluation :
3

The facility was nice but the price kept going up!

NICHOLE T.  |  Expérience générale 
Évaluation :
5

Very helpful in every aspect.

CARVER CLARK G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G.  |  Expérience générale 
Évaluation :
3

The dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.

William K.  |  Premières impressions 
Évaluation :
3

Elevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.

Chelsea K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M.  |  Expérience générale 
Évaluation :
5

that place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..

kelly g.  |  Expérience générale 
Évaluation :
4

Associate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.

Todd E.  |  Premières impressions 
Évaluation :
5

Manager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.

William J T.  |  Expérience générale 
Évaluation :
5

Cheryl is amazing!

anthony f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE J.  |  Expérience générale 
Évaluation :
1

I had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death

Maria G.  |  Expérience générale 
Évaluation :
1

Worst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over $300 from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.

WAYNE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin S.  |  Premières impressions 
Évaluation :
5

The staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone

Karen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah S.  |  Expérience générale 
Évaluation :
5

Good service

Jose R.  |  Expérience générale 
Évaluation :
1

Rodent drooping and damage to my items

Lestine P.  |  Expérience générale 
Évaluation :
5

I think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!

carl m.  |  Expérience générale 
Évaluation :
5

The staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.

jennifer s.  |  Expérience générale 
Évaluation :
5

Very pleased,would highly recommend.

Ed v.  |  Expérience générale 
Évaluation :
5

Every detail is handled professionally and precisely. I even experienced credit card difficulty where the card issuer changed my numbers and it was handled efficiently and to everyone's satisfaction.

CRAIG V.  |  Expérience générale 
Évaluation :
5

the staff is the best from the manager, Cheryl, on down.

carl m.  |  Expérience générale 
Évaluation :
3

They continued to bill me even after I moved out. The one manager was always rude and I was often told they couldnt help or accommodate me.

samantha F.  |  Expérience générale 
Évaluation :
5

We had a very enjoyable experience renting the storage unit.

Verena R.  |  Premières impressions 
Évaluation :
5

The employees at this facility are helpful and attentive and have always been friendly and accommodating to me.

Erika A.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Personal attention to my needs and the facility is very organized and clean

MICHAEL S.  |  Premières impressions 
Évaluation :
5

The staff whether it was on the telephone or in person were very friendly and eagerly willing to help in any way possible.

ANGELA F.  |  Expérience générale 
Évaluation :
3

This store should be a U-Haul rental or a storage facility but cant seem to handle both. There are always trucks parked beside my storage units and then I have to go to the office with the truck numbe

William W.  |  Expérience générale 
Évaluation :
4

Price for the space was kind of high; but it was clean and the staff friendly

THOMAS C.  |  Expérience générale 
Évaluation :
5

Great customer service.Thank You U-Haul

JEROME W.  |  Premières impressions 
Évaluation :
5

The lady who helped me was excellent

Mary C.  |  Premières impressions 
Évaluation :
5

Unfortunately, the space my daughter ordered was insufficient. The customer service representative did everything to try to help. She was able to get another small unit on the same floor.

Mary Anne L.  |  Premières impressions 
Évaluation :
5

Very kind and helpful staff.

Erika A.  |  Premières impressions 
Évaluation :
5

Plenty of friendly, courteous employees to help customers. The store was very clean and organized.

michael m.  |  Premières impressions 
Évaluation :
5

.

Esteban G.  |  Expérience générale 
Évaluation :
4

Everyone was very friendly and helpful

Betty S.  |  Expérience générale 
Évaluation :
5

Everyone was knowledgeable and friendly

Kimberly M.  |  Premières impressions 
Évaluation :
5

Very pleasant place, staff was very courteous.

James S.  |  Expérience générale 
Évaluation :
3

Unorganized - Very slow process

Betty S.  |  Premières impressions 
Évaluation :
1

Horrible manager. She never returns a phone call unless you threaten something legal. They are still trying to bill me for a storage unit I checked out of almost a month ago! 4 calls and no return yet

Keren R.  |  Expérience générale 
Évaluation :
5

My experience with U Haul was GREAT, I have not one complain. The staff is very knowledgeable and courteous, facility is always clean. Thank you guys I appreciate you all.

Andria K.  |  Expérience générale 
Évaluation :
3

Location is extremely and dangerously congested. Counter person needed for those buying supplies only so they don't leave without a purchase.

William J T.  |  Premières impressions 
Évaluation :
4

Great service, long wait time

Christopher N.  |  Premières impressions 
Évaluation :
5

Very busy day. Every employee was very polite and helpful.

Esteban G.  |  Premières impressions 
Évaluation :
5

The girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.

Jenifer B.  |  Premières impressions 
Évaluation :
4

Very good in communicating via email. On one occasion, after hurricanes Irma and Maria I could not put monies into my account because there was no power and tried to explain but was charged late fee.

OCTAVIO Q.  |  Expérience générale 
Évaluation :
3

Much confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.

Donna L.  |  Premières impressions 
Évaluation :
4

David was great to work with all the staff is great very helpful

ROXANNE B.  |  Expérience générale 
Évaluation :
5

Excellent experience!

TOM K.  |  Expérience générale 
Évaluation :
5

The staff is very helpful and friendly.

BRIAN A.  |  Expérience générale 
Évaluation :
5

The staff is wonderful and very good at what they do to provide excellent customer service. We received excellent customer service from Christie Parker. We look forward to using your services again.

EDWARD B.  |  Expérience générale 
Évaluation :
5

The staff here is great! What makes it more relevant is that the individuals I dealt with were new to U-Haul like brand new! Their attitude friendliness and desire to assist was above and beyond!!

carl m.  |  Premières impressions 
Évaluation :
5

Great customer service and friendly stafff. Willing to help in anyway they could.

Jeffrey J.  |  Premières impressions 
Évaluation :
5

My only complaint would be the logistics of parking. It is difficult to navigate through

jill p.  |  Expérience générale 
Évaluation :
4

The area where storage bins are located

Robin C.  |  Premières impressions 
Évaluation :
4

Overall, my experience with using this U-Haul for storage and transport was very positive. The climate controlled facility was clean and well maintained. The staff at pick up was friendly & fast.

Amanda F.  |  Expérience générale 
Évaluation :
5

Rep was very nice and helpful and funny

Clinton J.  |  Premières impressions 
Évaluation :
5

Have always had good success in dealing with U-Haul at this facility. Am a repeat customer.

RITA s.  |  Expérience générale 
Évaluation :
3

Price is high and too quick to charge late fees

Eddie G.  |  Expérience générale 
Évaluation :
1

I never opened a storage unit with U-haul. Apparently an ex employee did it using my reservation. And it took months to straighten out. People said they would call and never did. I had to talk to corp

Reeaz B.  |  Expérience générale 
Évaluation :
5

From start to finish, U-Haul has been professional and friendly! Merci.

Lucy H.  |  Réservation 
Évaluation :
5

Convenient and good value -

Tara W.  |  Expérience générale 
Évaluation :
5

I have done business with this UHaul location for many years. Always helpful, patient, and professional. Connie, a U Haul employee there was truly helpful!!

JUANA A.  |  Expérience générale 
Évaluation :
3

Had inside unit. All of my furniture had mold on it. out door unit is fine??

pool c.  |  Expérience générale 
Évaluation :
3

Facility was nice but they always seemed to be short staffed. Anytime I went into the store location I always had to wait before being able to talk to any of the staff.

NEIL B.  |  Expérience générale 
Évaluation :
4

Rosemary was so helpful and really went above and beyond to make my experience great. I would definitely be a repeat customer.I can't give excellent rating because entrance and exit needs to be better

Allen s.  |  Réservation 
Évaluation :
2

Our unit was blocked by cars or storage pods every time we tried to access it. We were also overcharged when we moved out and I am still waiting for the manager to call me about my refund.

Blake H.  |  Expérience générale 
Évaluation :
5

Person that helped was awesome.

Rudy F.  |  Réservation 
Évaluation :
1

After reserving a unit online I was told that I'd have to get a different unit because

Amanda F.  |  Réservation 
Évaluation :
1

One of the worst storage facilities I have ever utilized. There are frequently 40+ trucks parked all over the place, usually blocking the entrance and most of the storage areas. Staff unhelpful.

JOHN F.  |  Expérience générale 
Évaluation :
5

I cancelled my reservation

MUHAMMAD K.  |  Réservation 
Évaluation :
5

Is always a pleasure doing business with this location. Have had 3 units here and have never had any problems. Will use in the future when needed.

JOHN S.  |  Expérience générale 
Évaluation :
4

Employees were always parking in the front under the roof meant to keep the customers dry when loading not leaving any space for customers and blocking entrances. Always asking them to please move

GEOFFREY G.  |  Expérience générale 
Évaluation :
4

You need to hire MORE staff

Clayton A.  |  Expérience générale 
Évaluation :
3

I had my storage unit for 5 years. Every single time I would attempt to access my unit, employees cars were parked in front of my unit. It was a horribly frustrating experience,

WENDY N.  |  Expérience générale 
Évaluation :
5

My 1 issue is customer svc. inside the store. This is a busy location - there would be one person ringing up customers & two people doing nothing (not on phone,etc). They're young; need management.

James D.  |  Expérience générale 
Évaluation :
5

Even though the place is secured with cameras and codes, we are not able to access our units after 7 p.m. that gives an hour or two after people get of work to access their unit during weekdays

Melody J.  |  Expérience générale 
Évaluation :
5

Excellent service

carla s.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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