The 5 starts belong to the staff, the people! I have always found them to be very helpful and friendly.
Jason J. | Overall ExperienceSelf Storage Units in Frederick, MD, 21701
U-Haul Moving & Storage de Frederick
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U-Haul Moving & Storage of Airpark
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- 4,5 - Cote moyenne des clients
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Such a friendly group of people. I had recently moved to the area and they were so amazing to help me with things.
rose b. | Overall ExperienceUnit was clean, easy to access and was close to an area where I could park my vehicle. The area around the unit was well lit and security controlled
Michael G. | First ImpressionsVery friendly & excellent customer service; very accommodating as well!
MaryJ A. | First ImpressionsSad to leave U-Haul storage. Cost that continues increasing is the factor that I had to move to other storage facility which saves me over $100 with the exact same amenities minus hours.
Kevin J. | Overall ExperienceEven though there was a slight issue finding an open storage unit the rest of the experience was great. The manager was very helpful in resolving issues and helping me get my truck returned.
TIMOTHY C. | First ImpressionsManfred was amazing. Reassuring and friendly. Very professional and showed me the ropes. Moving furniture from my parents home due to their passing so it was a stressful time. Highly recommend working with Manfredy. He is an asset to U-Haul.
Nicole W. | First ImpressionsMy unit was infested with vermin causing an extreme amount of financial loss to my property. In addition every time I attempted to access my unit there were trucks and pulleys blocking access. Overall I will never use this storage location again.
Renee H. | Overall ExperienceVery nice facility
DAVID S. | First ImpressionsThanks to all who was very kind and helpful, very good ppl
Carol H. | Overall ExperienceThanks for you help with my storage needs.
Dennis F. | Overall ExperienceFriendly, eager to please, problem solvers
George C. | First ImpressionsRat/Mice droppings inside my unit! Price increase is not worth the storage. You were already overcharging!
christian B. | Overall ExperienceThe facility is very good, the customer service at this location is below average at best, customers are not a priority, I was charged for a storage unit the day I moved out, when I asked for a refund, I was told at the sales counter that Uhaul doesn't do that, so I call customer service who had to call the location and the operator was on hold for 15 minutes, I guess customer service isn't a priority as well. Another incident I was at the counter waiting for service and 4 associates were outside side talking while I waited 10 minutes, they didn't help until I went out and got them, I like Uhauls services which I use 6-5 times a year, I won't use location ever again and may look for a different provider
Bart P. | Overall ExperienceThe location was excellent but the unit rented and verified was not reserved by the 800 number which left us with out a storage unit as reserved However the General Manager was able to find a unit that was just moved out
Mark M. | First Impressions