Customer Reviews for U-Haul Moving & Storage of Frederick

8 473 évaluations

400-410 Prospect Blvd   Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

(301) 624-5540

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(301) 624-5540

400-410 Prospect Blvd
Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The Employees are very nice and equipment are Excellent see you again really soon

marcus J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

The best Mannyhelper

MANUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin M. 
Évaluation :
5

The Owner Cheryl was terrific! Easy in and out and didn't wait on anything. Freddy was also helpful getting the trailer loaded to my truck. Merci!

David W. 
Évaluation :
1

Paid 104 for a unit went to pick up the items realized I needed more space was made to pay 127 for a bigger unit, then told I won't be reimbursed for the unit I paid for earlier I said ok then just give me an additional unit I was told I would have to pay again for that same unit because I was move out all this in the space of about 20 minutes I ended up paying $231 for a 5×10 unit.... wouldn't recommend to my worst enemy

Sheldon P.  |  Premières impressions 
Évaluation :
1

I paid for a unit then upon getting to the facility I had gotten more stuff than I should have and needed a larger unit, went back to the office to get a larger unit and was made to pay for an additional unit without getting reimbursed for the unit I just paid for earlier... I would not recommend them to my enemies

Sheldon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

Fix the parking problem for customers at the Jefferson St location in Frederick, MD - it sucks to park on the street when there are no more spots available. There are yellow painted curbs which could warrant a ticket if utilized. This was a bad location selection by U-haul. The staff at Jefferson St were excellent - very helpful.

Steve G. 
Évaluation :
3

The vehicle has several dents and worn components. Also, my requested location was not available and I had to pay additional mileage charges for pickup at the alternative location. Customers should not be charged for these additional miles.

Benita B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adria C. 
Évaluation :
4

Actually email the recipts instead of making me call every time....

Valerie M. 
Évaluation :
5

The people working the desk are fantastic, personable, funny, and know their business!

Camille B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER Z. 
Évaluation :
5

Tariq was OUTSTANDING! Every business needs to provide a customer service experience like the one he provided.

Lara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO R.  |  Expérience générale 
Évaluation :
5

Between myself, husband, and kids. We have used this Uhaul multiple times, and have always had friendly and accommodating staff. Merci

Apryl T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D.  |  Premières impressions 
Évaluation :
5

Good service

Jose G. 
Évaluation :
1

Everything needs improving. I took a truck for 6 hours, Returned the equipment on time and yet i was charged for 2 days. I only used it for 12 miles total. Returned the truck and was told i would receive my receipt through email...Only to receive a phone call saying i have not returned the truck. Two transaction deposit and actual rental fees was charged on the day. 5 days on I am still waiting for my refund of which i was told if approved? what? Not again.

Evans T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DuMone L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaquille B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri D. 
Évaluation :
5

Excellent

MANUEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

norvis V. 
Évaluation :
1

Vehicle had bald right front tire in which renter is responsible for and air conditioning didn't blow cold air unless driving at full speed on open road. Rented on a day that was 96 degrees. Not a good experience at all!!

LORETTA S. 
Évaluation :
5

parking seems to be an issue.

Fred M. 
Évaluation :
5

The door lock hinge broke. But the staff was very prepared for this ajd spring into actuon

Catherine B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

Great crew here. Both the reps I dealt with at rental time and return were well motivated and a pleasure to deal with.

Charles H. 
Évaluation :
5

I always appreciate the numerous people behind the counter here who offer prompt service. Keep it up.

Dominic S. 
Évaluation :
5

Was busy at morning rush, more hands on deck at peak times is helpful.

robert D. 
Évaluation :
4

Only two staff members were working and seemed overwhelmed. The young man that helped me was courteous and helpfyk

Vincent M. 
Évaluation :
5

The ladies at the desk and the guy who was working equipment return were super polite and helpful.

Camille B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Muhammad I. 
Évaluation :
5

Overall, a very good experience

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

Friendly helpful staff. Location is very clean and organized, gives the impression of quality. Thanks

Ricardo G. 
Évaluation :
5

Sara went out of her way to get us a 15 foot truck. We originally reserved a 20 foot truck but were bumped to a 26 foot 2 days before our trip. She was so kind and pleasant and she went above and beyond for us. Only improvemt suggestions is try to bump people down a size instead of up. The customer should be liable to pay more for a scheduling issue on the company's part.

Shannon G. 
Évaluation :
5

I returned the rented trailer at 3:30pm June 18, 2022. I haven't received a final receipt yet. Please send me a copy. Otherwise the service at this location was as excellent as always. Merci!

John S. 
Évaluation :
5

Mannyhelper.com

MANUEL G. 
Évaluation :
4

Having to park on the street isn't ideal but I don't know if this location has any other options

Kevin D. 
Évaluation :
5

Do nothing at all. Everything was great.

william M. 
Évaluation :
1

To be clear the problem was not the staff at this location. The problem was with the truck. I wanted to return the truck at 4am through self return but the battery was dead. I texted roadside at 4:30am and someone showed up at 7:30am and told me that this happens a lot with U-Haul trucks. So I missed work that day and paid full price for a horrible experience.

Erik K. 
Évaluation :
4

on site customer parking would be a real asset!

john C. 
Évaluation :
3

The personnel on both the morning and evening shifts were very courteous and helpful. There are 2 items that brought down the overall rating: 1. The pickup truck tank was NOT FULL; it was one notch down. The is about 1 1/2 gallons which is about $8 with today's gas price. I did not realize this until I was on the road. MY ADVICE: DO NOT TRUST THE PAPERWORK. VERIFY THE GAS TANK LEVEL BEFORE YOU PULL OUT. 2. The pickup truck windshield was dirty on the INSIDE, really bad on the driver's side. There were no rags or paper towels inside the vehicle to clean the windshield. MY SUGGESTION TO THE U-HAUL CREW: PLEASE CLEAN THE INSIDE OF THE WINDSHIELDS BEFORE YOU RENT ANY VEHICLE.

Theodor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BODIE D.  |  Expérience générale 
Évaluation :
3

Parking! Parking! Parking! I was asked to park on the street in order to rent a trailer. After the transaction I had to go get my car so I could hook up to the trailer. Dis organized. It took 15 mins to return the trailer; all they had to do was check off it was there. I unhooked it and set it back in place. People were nice but, holy shit that place moved slow.

Carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avery G. 
Évaluation :
5

We have used this storage facility/U-Haul rentals on numerous occasions. Always pleased with service.

Rita S.  |  Expérience générale 
Évaluation :
3

This location had the U-Haul type that we needed, although it was over 65 miles from my residence. The vehicle was clean. Although, not maintained. Tire pressure was low and alert was o n when revisited. The truck was fuel tank was 3/4 full. With today's fuel prices that was significant extra cost.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanjay P. 
Évaluation :
4

Bad check in service at the end of rental. Was told to return the trailer to the same place on the rental lot when it was returned after hours. They would check it in first thing in the morning. I returned trailer and placed it where it was picked up but received a message that I needed to return the trailer the next day 17 hours after it was returned. I called several times but it took several hours to get someone to call me back th tell them that I returned it soon after they closed the evening before. I was told that they were short handed and too busy to check it in. Very poorly handled!!

Bruce T. 
Évaluation :
3

The price gouging is ridiculous and because of that i will tell anyone that will listen about my experience. Besides that all was good and i would tell them that as well. In one week from 480 to 800 for the same ride to the same location a week later....

chris M. 
Évaluation :
5

Quick and efficient check in

Rick S. 
Évaluation :
3

Three employees behind the counter talking together only one working why people stand in line I have been using this rental office for quite a while at each time it was the same problem but everything else is excellent One employee playing with her cell phone talking and two other registers just sitting there not being used The employees act like they just don't care about the customers at all. They are just there to collect a pay check but everything else with this office the equipment and everything is excellent.

CHARLES T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy J. 
Évaluation :
5

Mannyhelper.com Movers long distance safety

MANUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
3

Make sure the tires on the trailers do not have leaks and are set to the correct air pressure. When I picked up my rental trailer everything looked good. Right after I load it with weight, I noticed that the left tire was low on pressure. I checked it and it was at 8 psi. I aired it up and decided to take the trip home. I ended up having a flat on the way because that tire had a leak from a garage plug that was already in it. To top it off, I had to wait over 2 hours to get back on the road. HORRIBLE EXPERIENCE!

Craig G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton A. 
Évaluation :
5

1. Samantha was super. I had a problem with power to my trailer connector and she went out of her way to help me resolve it on a hot afternoon day. 2. Corporately, do not follow the trendy ESG mantra. Focus on core business and responsibilities for maximizing shareholder value.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth W. 
Évaluation :
5

I haul corporate was terrible. First I wasn't allowed to book the truck more than two days ahead, but was told they would call me two days ahead to setup the appointment. They took my name, email, callback number, and credit card to setup the call back on the 28th to reserve the truck. They never called on the 28th. As of 4:45pm I called them, sat on hold for over 1,5 hours between transfers, where I was finally told where and when I could pickup. They had me try to pickup on monocacy st at a location that was closed all day, and there was no truck to pickup at said location. They also told me I couldn't my pick up until after 2pm, so I wasted half the day and didn't get finished with the truck until late at night. When all of uhaul corporate's baffonery left me without a truck, I drove over to the only actual uhaul store in the area(prospect boulevard ) that was open, and the people inside were extremely helpful and got me in a truck immediately. Why wasn't I sent to the prospect location rhe begin with? Why was I sent to a closed location Why was I sent to a location that didn't even have the truck I requested? Why couldn't you take my reservation when I called a week ago???? When I was told I would be called on the 28th to confirm and be given pickup info, why did I have to call you and sit on hold for 1,5 hours, including having the phone system hang up on me once in the middle of it? Why when I call any local uhaul, is the call routed to corporate where I have to wait on hold forever to talk to someone who has no clue what's going on and cannot help? If the number for the prospect store went directly there in the first place I would have picked up a truck at 9am am no one at corporate would have been paid to talk to me, and I wouldn't have wasted my time trying to arrange the rental through them. Corporate is wasting everyone's time and their own money. 0 stars.

PAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
3

Take a picture of starting mileage and fuel.

Danny G. 
Évaluation :
5

Concerned about charges removed from my account by UHaul ..first charge about the expected amount second charge unexpected and high No receipt emailed as told it would be Would like follow up and will go back to store for explanation on Tuesday after the holiday

Eileen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addison G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald R. 
Évaluation :
5

Manny helper.com My best rent place to moving

MANUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail R. 
Évaluation :
5

Prospect St. Frederick MD. The facilities are clean and well maintained. The staff ALL have great demeanors and work hard to provide a great experience. Only one change or area of improvement..... the parking for customers is non existent. Yes, customer can park on the street but that's nonsense . Customers should be able to leave their vehicles on Uhaul property. The street parking is crowded and someone will 100 % attempt to break into your car. Thanks Uhaul. Another smooth move thanks to you and your employees.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

I wasn't able to use the trailer because of the limited ramp width. So I was charged for 30 minutes of time.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
2

clean the trucks, make sure the ac works, and make sure the tires are ok

Summer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda S. 
Évaluation :
5

Best UHaul place to rent from as the staff works hard and is very competent at their jobs.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
5

Your 6' wide trailer has an opening of 5' making it impossible to drive in a 6' wide mower. This created a big problem for me in having to disassemble the mower to make it fir.

Richard A. 
Évaluation :
5

No issues

Charles L. 
Évaluation :
1

I cut myself on some debris that was left in the truck from another customer. There was also legos and a bottle rocket in the back of the truck. The truck was not full of fuel like they usually are, and I had to stop right away to fill the truck up. I only used $50 of the $100 more that I put in. I told the lady at the desk this and her response was "Thank You So Much" and not anything about refunding the difference. I had the truck back 4 hours earlier as well. I have rented from here many times but never had these problems.

ERIC Z. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ashli S. 
Évaluation :
5

Excellent service à la clientèle

mike M. 
Évaluation :
5

Great customer service from those I talked to. The woman who checked in my trailer was amazing. Warm and funny. She completely took care of unhitching the trailer. She made returning the equipment enjoyable. The crew who moved the trucks around to clear a path was very slow and led to quite a jam of traffic. Other than that the experience was a breeze.

ALLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
3

The process of picking up the uhaul was very slow. I arrived prior to my rental time and was still in line 20 minutes. I was third in line and there were at least 9 people behind me. The procedure for returns was also unclear.

Shannon C. 
Évaluation :
5

Cargo van was great. Clean easy to drive, even got reasonable gas mileage.

thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
5

Mannyhelper.com

MANUEL G. 
Évaluation :
3

They should send a final receipt to your email or hand you one when you give the keys back to break down all fees I didn't receive a final receipt but I had another uhaul withdraw from my account very unprofessional

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Train the person who is hooking up the trailers better . Took them 30 minutes to hook up and attach a simple auto trailer to the vehicle . Other than that the person was very respectful and easy to talk to . Overall I would definitely recommend people to come to this location because everyone who works their are awesome.

Justin L. 
Évaluation :
5

Let the staff have access to corporate rentals. I stood there for over 45 minutes as Stephanie figured it out. Without her I woulda walked out the door

Zac K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S.  |  Expérience générale 
Évaluation :
5

The facility was clean and easily accessible, the staff was helpful and knowledgeable. Very focused on safety and security.

Trevor P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

I had two interactions with staff. The first was over the phone with MacKinze. On that basis I would recommend other storage companies. The second was in person with a women at the Frederick MD Prospect facility. That was a good interaction with a helpful and professional person and is the basis for my multiple choice picks above.

Stephen J G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S.  |  Premières impressions 
Évaluation :
5

Having a place to store boxes during the move was a big help. Clean air conditioned well lite and safe. Thank you so very much Hugh atkins

Hugh A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel D.  |  Expérience générale 
Évaluation :
4

My only regret is that I wasn't able to get some personal belongings before it went for auction. Due to covid I lost control of my unit.

Lori M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david a.  |  Premières impressions 
Évaluation :
2

Dead mouse in unit when moved in. Staff are useless. They park their personal cars under the covered access to the building making it crowded to load and unload. They are very not helpful and I'll likely never use uhaul for anything ever again.

JEREMY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mikala j.  |  Expérience générale 
Évaluation :
5

This was my second time storing at this facility.....nice people, clean and dry storage. Couldn't ask for more really.

Terri R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stefanie k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres R.  |  Premières impressions 
Évaluation :
5

I was already with everyone, but when we went to the storage area there was a man that going in and out of the unit and. kept looking around and staring at us

Patrica J.  |  Expérience générale 
Évaluation :
4

Access to the sliding doors on building F was cut off early

keith m.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dustin F.  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful and went above and beyond to help me get the final box in my car and checked out even though it was minutes before closing time.

william s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrica J.  |  Premières impressions 
Évaluation :
5

Great place to rent storage or a truck.

CHERYL J.  |  Premières impressions 
Évaluation :
5

Thanks U-Haul ✔️

Bruno O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrie P.  |  Expérience générale 
Évaluation :
5

We were very pleased with our rental experience and would recommend this facility to anyone in need.

Peter A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIAGO MIGUEL C.  |  Expérience générale 
Évaluation :
5

Great customer service, overall great experience with them.

Kevin O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norman P.  |  Premières impressions 
Évaluation :
3

The unit was clean, but I was surprised that it did not have any light inside. I also was frustrated that I could not call the location directly. Finally, the posted hours said it was open until 10pm, but I could not actually access the space after 7pm. During the business week, this was really inconvenient!

Amanda R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A.  |  Expérience générale 
Évaluation :
5

Thank you! The staff were friendly and helpful. We appreciate it.

Robert B.  |  Premières impressions 
Évaluation :
4

The staff here are amazing and helpful! I wish I had extra money to give them a bonus, they deserve it. The only reason I did not select excellent is the security. While we have to punch in a code for security, I would put in my code and frequently when I opened my unit, the alarm would still go off. The alarm is in place, but seemed to not serve a purpose as it would go off and nothing else would occur. For the short time I was there it was okay, and I was in and out of my unit weekly, so I was able to check on my belongings. If I had to leave it there without checking in on it for a period of time, I don't know if I would have kept my belongings there.

Amy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G.  |  Expérience générale 
Évaluation :
5

This has been a very good experience. Unfortunately due to no ones fault mice did get in and ruin some things but after so many years I guess I expected that

KATHERINE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen W.  |  Premières impressions 
Évaluation :
1

Your customer service is the WORST I have ever encountered. Your voice mail system SUCKS!..NO ONE PICKS UP THE PHONE. I would recommend people NEVER use u-haul... as I would only as a very last resort. TERRIBLE customer service!... period.

Theodore C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL T.  |  Expérience générale 
Évaluation :
1

When we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.

Theresa M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nasir M.  |  Expérience générale 
Évaluation :
3

I came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may

anthony c.  |  Premières impressions 
Évaluation :
4

My issue is that I couldn't use the storage unit due to it being too small. I requested a refund, was told the GM was 99 % sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she's be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she'd have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.

Teesha C.  |  Expérience générale 
Évaluation :
5

Rented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusing

ULRIKE K.  |  Expérience générale 
Évaluation :
5

I rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. Je les recommanderais sans hésiter. And... they represent U-haul well. Very satisfied customer. Merci.

Theodore C.  |  Premières impressions 
Évaluation :
5

5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.

Lettie F.  |  Expérience générale 
Évaluation :
4

Thank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush

SHAUNETTE A.  |  Expérience générale 
Évaluation :
4

The only problem I found was entering in existing the complex, With only one way in it caused traffic problems

phillp p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H.  |  Online Move In 
Évaluation :
4

I'm sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.

Frank R.  |  Expérience générale 
Évaluation :
3

Everything was great. The only thing I would complain about is the parking for uhual it's very Cluttered and you can't get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I'll find my unit number. So better explanation would have been great.

Alexandra M.  |  Premières impressions 
Évaluation :
5

The staff was very polite and respectful

Barbara S.  |  Premières impressions 
Évaluation :
5

Excellent staff friendly and courteous!!

Brian S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artaz B.  |  Premières impressions 
Évaluation :
2

Charge me too much

Lakezia H.  |  Expérience générale 
Évaluation :
4

No Parking

Michael D.  |  Expérience générale 
Évaluation :
2

Hard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !

Frank S.  |  Expérience générale 
Évaluation :
5

I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!

Juana A.  |  Premières impressions 
Évaluation :
1

Cheryl the general manager needs training and should not be a manager

JEFFREY B.  |  Expérience générale 
Évaluation :
5

Gracias por su servicio y su amabilidad con sus clientes.

carmen o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob T.  |  Expérience générale 
Évaluation :
2

I recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.

Frank S.  |  Premières impressions 
Évaluation :
5

The staff was consistently friendly, helpful, and professional.

REBECCA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice C.  |  Expérience générale 
Évaluation :
5

All of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.

Christopher M.  |  Expérience générale 
Évaluation :
5

Storage facility is kept very clean. I had no problems!

CHERYL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly.

james d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W.  |  Premières impressions 
Évaluation :
5

You have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. THANK YOU!

Lucy H.  |  Expérience générale 
Évaluation :
5

Only a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.

KLINE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
4

I never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator

WESLEY JEROME W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH A.  |  Expérience générale 
Évaluation :
4

The storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. Merci.

Ambers B.  |  Expérience générale 
Évaluation :
3

I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.

MIKA H.  |  Premières impressions 
Évaluation :
5

The storage facility is clean and well maintained!

Christopher M.  |  Premières impressions 
Évaluation :
3

The facility was nice but the price kept going up!

NICHOLE T.  |  Expérience générale 
Évaluation :
5

Very helpful in every aspect.

CARVER CLARK G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G.  |  Expérience générale 
Évaluation :
3

The dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.

William K.  |  Premières impressions 
Évaluation :
3

Elevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.

Chelsea K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M.  |  Expérience générale 
Évaluation :
5

that place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..

kelly g.  |  Expérience générale 
Évaluation :
4

Associate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.

Todd E.  |  Premières impressions 
Évaluation :
5

Manager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.

William J T.  |  Expérience générale 
Évaluation :
5

Cheryl is amazing!

anthony f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE J.  |  Expérience générale 
Évaluation :
1

I had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death

Maria G.  |  Expérience générale 
Évaluation :
1

Worst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over $300 from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.

WAYNE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin S.  |  Premières impressions 
Évaluation :
5

The staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone

Karen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah S.  |  Expérience générale 
Évaluation :
5

Good service

Jose R.  |  Expérience générale 
Évaluation :
1

Rodent drooping and damage to my items

Lestine P.  |  Expérience générale 
Évaluation :
5

I think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!

carl m.  |  Expérience générale 
Évaluation :
5

The staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.

jennifer s.  |  Expérience générale 
Évaluation :
5

Very pleased,would highly recommend.

Ed v.  |  Expérience générale 
Évaluation :
5

Every detail is handled professionally and precisely. I even experienced credit card difficulty where the card issuer changed my numbers and it was handled efficiently and to everyone's satisfaction.

CRAIG V.  |  Expérience générale 
Évaluation :
5

the staff is the best from the manager, Cheryl, on down.

carl m.  |  Expérience générale 
Évaluation :
3

They continued to bill me even after I moved out. The one manager was always rude and I was often told they couldnt help or accommodate me.

samantha F.  |  Expérience générale 
Évaluation :
5

We had a very enjoyable experience renting the storage unit.

Verena R.  |  Premières impressions 
Évaluation :
5

The employees at this facility are helpful and attentive and have always been friendly and accommodating to me.

Erika A.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Personal attention to my needs and the facility is very organized and clean

MICHAEL S.  |  Premières impressions 
Évaluation :
5

The staff whether it was on the telephone or in person were very friendly and eagerly willing to help in any way possible.

ANGELA F.  |  Expérience générale 
Évaluation :
3

This store should be a U-Haul rental or a storage facility but cant seem to handle both. There are always trucks parked beside my storage units and then I have to go to the office with the truck numbe

William W.  |  Expérience générale 
Évaluation :
4

Price for the space was kind of high; but it was clean and the staff friendly

THOMAS C.  |  Expérience générale 
Évaluation :
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