Customer Reviews for U-Haul Moving & Storage of Fredericksburg South

1 037 évaluations

5801 Southpoint Centre Blvd   Fredericksburg, VA 22407

(540) 645-6060

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(540) 645-6060

5801 Southpoint Centre Blvd
Fredericksburg, VA 22407

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 2h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The staff was very helpful with the pickup of a 26ft truck and auto transport. Jay and colleague also assisted getting our vehicle on the auto transport and explained how to secure the vehicle. This was much appreciated. Would definitely recommend this team and location to others.

Mark C. 
Évaluation :
5

Have more staff The gentleman that helped us was super nice and helpful. We really appreciated his help

Rudy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon P. 
Évaluation :
5

Everything was clean, and the staff was professional and courteous. I am a satisfied customer, and would recommend this U-haul location to family, associates, and friends.

Peggy E. 
Évaluation :
5

It would be great to have a jack stand on the trailer so it could easily be disconnected from my vehicle when loaded.

Mark S. 
Évaluation :
5

In and out truck waiting for me staff is great

LISA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine G. 
Évaluation :
5

There is nothing to be done! Always an easy, accommodating and pleasant experience. Keep up the great work!

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan C. 
Évaluation :
3

The customer service is the best. It took 1 hour to get the keys at the after hours check out with the on line which was very frustrating....

Lottie G. 
Évaluation :
5

We have utilized this U-Haul location twice recently and received good service both times. Mason, in particular, is very customer service oriented, makes sure everything is in order before the move, and makes sure the process goes smoothly. He is a real asset to this company and goes out of his way to make sure you know the ins and outs for your rental. He even called us the day before, on a Sunday, to confirm the reservation and let us know that everything would be in order. He is a shining star!

Kenneth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONeil G. 
Évaluation :
5

Mason who checked us in was helpful, patient with our questions, and thorough in every step of the checkin and checkout procedure. We had a little trouble with the return due to a change with the trucks. Other than that, truck was clean and drove well, facility was nice and employee was great!

Marco R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

I really can't think of anything, the vehicle was well maintained, the process was smooth and easy, and the staff was friendly and helpful

Alena F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Verdis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANMICHAEL B. 
Évaluation :
4

There were only two employees working at the time and roughly 5 people returning equipment all at once so there was a bit of a wait but it was very clean very nice place and they were organized well

Gregory B. 
Évaluation :
1

Tried to charge convenience/after hours fees after speaking directly to 1-800 during drop off and confirming that there was no fee. Called to tried to recharge me for not returning the trailer the following day, when the trailer was sitting at their location but the had not even checked their own inventory. Absolutely awful

bryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEMANUEL E. 
Évaluation :
3

S.O.

Benjamin O. 
Évaluation :
2

The personnel did not explain that returning the van after hours I'd be subject to a fee, unless they simply would indicate as returning time the next morning at 8 AM. Like it was done the first time, a few days before. Because of that nice service I came back. Because if the behavior and actions of the woman overseeing my decoy contract, I'll never go back. With such attitude it becomes as expensive as anywhere else.

Andrea F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick B. 
Évaluation :
1

Make sure the guy working at the counter does his job correctly.

Isaac H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruchar W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
5

Nothing! Wendy was absolutely so helpful in renting the proper equipment and giving us the best price!! Thanks so much!

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C. 
Évaluation :
5

Friendly staff with a quick and easy check out. Definitely the place to reserve in Fredericksburg.

Graham M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kotonya R. 
Évaluation :
5

The gentleman that greeted me at check-in was new but quickly got the help he needed to get me in my way. Very nice.

Jennifer D. 
Évaluation :
5

Wendy, was excellent in customer service, knowledgeable, kind, and helpful. She made my moving experience very easy. Thank you Wendy for all your help. Ms Blair

DeEtta B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg F. 
Évaluation :
5

Nothing!!! This is the nicest facility with the most courteous and knowledgeable staff!!!!

ESTHER H. 
Évaluation :
5

N/a

Joseph M. 
Évaluation :
5

I rented a trailor for 1 day and was charged for 2 days

TRAVIS D. 
Évaluation :
5

Best experience ever with this location. They were awesome, ready to help, quick and courteous.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

The owner was very nice and helpful!

GEORGEH K. 
Évaluation :
5

I have used UHAUL several times over the past couple of years and not once have I had such a clean rental or such friendly and polite staff. Truly was a great experience and should be praised for their work.

Daniel W. 
Évaluation :
5

All of the staff is very involved with the customers convenience.

David L. 
Évaluation :
3

Great customer service but the truck had issues. I drove the truck from Georgia to Virginia praying all the way.

Cadacia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edwen W. 
Évaluation :
5

5 Star * Service Great Experience

darlene j.  |  Premières impressions 
Évaluation :
5

Thank you for your sincerity. I forgot my glasses in the U haul and it was given to me the next day.

festus A. 
Évaluation :
3

Make sure the areas leading to the property are maintained well (low hanging branches)

Ian B. 
Évaluation :
2

Need friendlier employees including Mgr . Will use other locations.Thanks

NORMAN J. 
Évaluation :
3

U-Haul cancelled my reservations , I had to drive over an hour to get my rental truck, and then pay the mileage for this. I do not feel that we should have been made to pay for the extra mileage. We were not notified of the reservation being cancelled until last minute, that's extremely unacceptable especially when you are moving and everything is set in stone.

Barry M. 
Évaluation :
5

Nothing . Everything was great. Customer service "top notch"

collin N. 
Évaluation :
5

The entire staff were very professional and courteous throughout the rental process. Kudos

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janis B. 
Évaluation :
5

Nothing--this place was amazing!!!

THOMAS B. 
Évaluation :
5

The personal at the Fredericksburg location were excellent. Moving is stressful as it is. They took a lot of stress out of the process. And I would like to thank them for that. Job very well done. Thank You

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
4

Check engine light came on when returning the truck. Store manager was very rude and didn't even try to understand why we had to keep truck longer.

charles S. 
Évaluation :
5

Keep doing what you are doing

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYRAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

Excellent service à la clientèle.

Harold J. 
Évaluation :
5

Extremely helpful staff, offered to help even though it was before their office hours. Will definitely come back and recommend.

Raul I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLYDERAYMOND S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis M. 
Évaluation :
5

Always friendly and helpful!

Robin A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Everything went great.

antonio J. 
Évaluation :
5

In and out in 5 minutes, and was reimbursed for blankets I did not open.

Brett F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alanna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
4

As with many places these days, being short staffed so only having one person working made it slow. He did his best so overall a good experience.

Neva Kim V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Very smooth process would definitely use them again! Merci.

Andrea S. 
Évaluation :
5

Wendy always goes above and beyond to accommodate her customers. She is always willing to go the extra mile to ensure customer satisfaction. It is a pleasure to do business with her and I will always come back to this location for my towing needs!

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Service was great. Working with me to switch to a large truck last minute was very helpful.

Bobi S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rafael B. 
Évaluation :
1

I was given a trailer, took the trailer home and loaded it up, was called and told I was given the wrong trailer. Took the full trailer back to the shop (40 min drive each way) was told which trailer was correct one and store personnel left me alone to unload trailer and reload the next. When I picked up the first trailer someone was there to hook it up, make sure it was correct…second trailer I had to do it all by myself, thank god I got from Va to MS ok. This train wreck was not my fault, why did I have to drive 1,5 hours because the store screwed up?Why didn't anyone offer to help unload and load the trailer? Why did t anyone make sure I hook the trailer up correctly?

John R. 
Évaluation :
5

Wendy is amazing!

KRYSTAL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie L. 
Évaluation :
5

It was very easy. Thanks

Jacqueline V. 
Évaluation :
1

changed my pickup time, gave me the wrong size trailer, made my move an overall disaster.

Shelby N. 
Évaluation :
5

The associate Wendy is exceptional. The site is well maintaned, pricing is fair, and the equipment is top notch. As a bolwer, I almost forgive you for taking over Liberty Lanes (Just Kidding). I wish you well with the buisness and I will be back to rent from you again soon.

ERIC H. 
Évaluation :
5

Customer service booked a location initially and I was never informed the location changed until I decided to call and then I was informed the customer service rep tried to act like it wasn't her initially but I no upon them 2nd call and calling it was the same rep from the initial booking what if I had never called and went to alicatin initially given only to find out that the reservation was moved as well as the time frame customer service w sucks

selena B. 
Évaluation :
5

The owner and staff were very accommodating, friendly and professional.

Earl C. 
Évaluation :
5

Nothing. Wendy was very professional, helpful, and informative. Definitely a go to location.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norvain M.  |  Expérience générale 
Évaluation :
5

You should give bonuses to those who go above and beyond to help people the way your staff does.

William W.  |  Premières impressions 
Évaluation :
5

Wendy the manager is professional, knowledgeable & friendly. Wendy went above and beyond, she worked with me & gave me a few extra days to ensure I was able to get all my belongings out of my storage unit before I was charged for another month.... I would Highly Recommend this U-Haul Storage Company and Wendy the Manager to all my friends & family if they ever are in need of Storage or hauling services....

mari m.  |  Expérience générale 
Évaluation :
5

Excelente servicio.

MARIO P.  |  Premières impressions 
Évaluation :
5

Wendy and her team were wonderful, always kind and great to work with.

Kimberly C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy s.  |  Expérience générale 
Évaluation :
5

Wendy and her staff are the best and the storage hours were very convenient. The price was good for the large unit I had and I didn't want to leave. The only reason I left because I had a unit open up closer to my home and didn't have to do the 20 minute commute to get it. Thank you Wendy and your team for a great experience! will recommend to others!

Kevynn B.  |  Expérience générale 
Évaluation :
5

Ms. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there

Bettie W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T.  |  Expérience générale 
Évaluation :
5

The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.

Jennifer P.  |  Premières impressions 
Évaluation :
5

Glad I came to this one

Bettie W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page