I only withdrew because my financial situation changed. But I was a very happy client and thank you for your excellent services. I will definitely return if my storage needs demand.
violet g. | Overall ExperienceSelf Storage Units in Fredericksburg, VA, 22407
U-Haul Moving & Storage of Fredericksburg South
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U-Box -Conteneurs MD pour le déménagement et l’entreposage
Nous livrons U-Box - vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la collecte ou le dépôt de vos U-Box - conteneurs.
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U-Haul Moving & Storage of Fredericksburg
2411 Plank Rd, Fredericksburg, VA 22401 View Available UnitsLimited Units Available. Act Fast!
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U-Haul Moving & Storage of Manassas
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This particular facility has several serious issues. 1) the elevators are the size of passenger elevators and are not big enough (deep or tall) to fit large items like couches or large furniture items. This is a deal breaker when planning what storage facility to use. 2) the units I rented were presented as a single 10 x 15 x 8 unit, as other Uhaul storage locations have. Instead there was one 10 x 10 x 8 and 10 x 5 x 8 unit sold together. Again, not ideal and misleading to those renting. 3) the enclosed truck unloading area was nice, especially in the hot weather....until 5pm came (closing time for the front office) when we were told that the doors would no longer open and our truck would be trapped. We had to load the rest of the truck outdoors under the canopy, which was less than ideal. You spent the money on the building the enclosed the truck area. It should be available all hours the facility is available to customers, not just office hours. At the very least there should be obvious and clear signage indicating the hours limit. There is none now. 4) There should be opening instructions for the truck loading area clearly posted, with operating hours, BOTH inside and outside. I had to go to the office to find out how to open the truck area doors. I should never have to ask a staff member what can clearly be posted on a sign.
James S. | Online Move InThank you
donna p. | First ImpressionsCustomer Service was A1
MICHELE W. | First ImpressionsWendy Rodriguesz was most helpful and the staff was very attentive for the vehicle I rented.
John H. | Online Move InWendy and her staff goes above and beyond the call of duty. We were pleased with the facility and Wendy's customer service!
lorenzo t. | First ImpressionsThere is a huge flaw in the truck access system that caused me to have my rental charged unnecessary fees and the way management handled it was not professional at all. Once my truck is allowed into the bay and unloading starts, if the facility closes during my unloading time, the doors should not lock my truck in. My truck was locked in the facility and I had no time to return the truck, properly. This is an obvious flaw in the system that needs to be addressed. I mean if I walk into Publix to shop 10mins before closing, I won't be locked in then charged overnight fees. This was just a ridiculous experience related to a flaw in the system that U-Haul refused to take responsibility for and I found that to be quite unprofessional.
rosalia t. | First ImpressionsFriendly and helpful staff.
Shaun E. | First ImpressionsExcellent service by the manager…..
DAVIDSCOTT M. | First ImpressionsThanks Wendy!
Thomas P. | First ImpressionsThanks Wendy!
Thomas P. | First ImpressionsGreat manager
Nicholas R. | First ImpressionsI love this facility .Wendy and Ja make you feel apart of the U Haul family. They both make you feel welcome.
Lacilia B. | First Impressions