Customer Reviews for U-Haul Moving & Storage of Frisco Prosper

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Frisco Prosper

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Bailey D. | First Impressions |
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Anna Lewis as well as every employee I interacted with at this store were very friendly, answered all of my questions promptly and recommended services that fit my needs. They all seemed eager and willing to help me and I was very comfortable there. Great job and I will be highly recommending this storage facility. Thank you!

MARK F.
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Best UHaul location in Texas

Michael R.
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Customer did not leave a comment.

Greg M.
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Great customer service.

kent h. | Overall Experience |
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Customer did not leave a comment.

Dallas S.
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Jeanne S.
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Anthony S.
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Dennis H.
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Dennis H.
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andre H.
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Sarah F.
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John A.
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THOMAS H. R.
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Logan J.
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Dianna H.
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Gary B.
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Rita P.
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ZSANINE S.
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Your employees and great!!! They are helpful and always are willing to answer any questions and pleasant. Thank you Ana and Irina you are the best!!!

Michael W.
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Customer did not leave a comment.

Reia D.
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Customer service was top notch. The team went out of there way to accommodate us. Bravo Zulu Thank you all.

Brian M.
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Very friendly.

ZSANINE S. | Overall Experience |
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Your staff members were very helpful and accommodating the whole time I used your facility. I stored my items there for 2+ years so I have spoken with your staff on many occasions. I have spoken with Irene many times. She is an asset to your company. Great employee!!!

Brandon Z.
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Customer did not leave a comment.

Ricky W.
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Bradley B.
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Albert T. | Overall Experience |
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Customer did not leave a comment.

joseph G.
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Christopher S.
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Great customer service!

DONNA M. | Overall Experience |
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Customer did not leave a comment.

Ryan M.
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Gordy B.
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Jack P.
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Had to Wait a little bit but worth it. Close by, lots of options for what anyone may need. Great servise !!

Jami R.
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Make sure staff understands how to treat customers. I am a disabled veteran with state issued plates authorizing me to park in disabled parking. As soon as I pulled into the spot an employee(I have been told his name is Malcolm) behind the counter started waiving me off like he didn't think I should be parking there. I disregarded him but by the time I was getting out of my vehicle and heading to the door he was standing in the doorway. He aggresively questioned me and whether or not I was disabled. I informed him I was and that it was inappropriate for him to be challenging people in that way. At this point it got pretty heated and I told him if he had concerns he should check the plates. I went into the store and he went outside the building to do something else. I was able to rent the dolly I needed, but as I was heading back to my vehicle he confronted me again and even got to the point he made comments threatening physical violence. I was shocked at being treated this way by an employee simply because I parked in a spot I am authorized to use. I have since set up storage with a different company and am considering contacting a lawyer. There is no reason a customer should be treated in that way.

Ingrid O.
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Manager at this location was very helpful with my situation. Thank you

Alicia S.
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The people are very nice but the prices are outrageous.

Steve G.
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Customer did not leave a comment.

Karl H.
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Very well organized and nice staff members.

Julio R.
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Customer did not leave a comment.

Cody R.
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Customer did not leave a comment.

Roger J.
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Left rear tire had a leak. When we called uhaul roadside service, we were told to air up the tire and go on. Or we could wait 1.5 hours plus. Basically we were told in a rude manner that it's our problem. I've rented trailers for a total of 34 days rental in 2019. Look it up. This isn't the first time I've rented and used your trailers. This location does not have enough staff to handle the business they have. Roger Johnson.

Bikash G.
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I wanted to talk to manager to resole issues bit he/she never got on phone and simply charged my credit card without talking abt the issue. The tank of truck had leakage how do you expect me to add gas to it.

Ryan H. | Overall Experience |
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Customer did not leave a comment.

JOHN P.
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Customer did not leave a comment.

William C.
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Employees do not show a sense of urgency. Very deliberate and slow moving. Took 10 mins to hook up a 5x9 trailer that I could have done in 2.

Stefan B.
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I was overcharged. Returned the trailer after 3 hours, used the compressor to clean it out, unhooked where I got it from and walked inside to tell them at the counter I had returned it. Today I was charged 3x the rate saying after hours return and additional days.

Elgio R.
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Taylor and Josh were great. Couldn’t ask for greater group of guys. Super helpful and awesome attention to our needs. I would recommend this location for there excellent customer service and attention to detail. Best moving experience I’ve had in years.

Kisha R. | First Impressions |
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Customer did not leave a comment.

George S.
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No problems. In the past Uhaul always tried to up sell me on something or make me buy a new ball hitch for the trailer. This location there was no up-sale and the service was fast friendly and I felt like the woman that helped me knew exactly what to do and she told everything I needed to do to make my experience better. Great location with great people.

Madison P.
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Customer did not leave a comment.

Lauren W.
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Farrukh M.
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Todd M.
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Off to a great weekend excellent work from Josh and his employees

Coty M.
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U haul representatives were first class! Will definitely recommend this location.

Nicolas B.
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They take good care of their customers! I highly recommend the team at this location.

Mike G.
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Taylor was extremely helpful, courteous and professional

Nick B.
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This is the best u haul I have gone to. The best personal and equipment. Will use them again.

Kathy M.
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Staff is knowledgeable and efficient

Victoriano S.
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I did the Online Reservation. Which is better, so that everything is ready when i come to the store for pick up. I was told that they need to "Take a Picture of my face" using the employees personal phone. That is a rule when picking up on the store. I mean, my Drivers license is already on the system, including my credit card and all personal info. Why the picture? and why don't you provide a camera on your PC to take the picture. Much better and professional instead of using a personal phone. Is this really a rule? I would like to know. What will happen and what is the assurance that my photo will be deleted on that employees phone? I would like to know. I do not feel comfortable at all to be honest.

Patrick M.
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Customer did not leave a comment.

Maria C.
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STEVE T.
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SHEILA F.
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Great service

Jeffery B.
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Customer did not leave a comment.

Alex O. | Overall Experience |
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I would have given perfect experience had we received a proration for early exit. I was charged for a full month and a few days later was my move in day, so uhaul got a months rent for a few days of storage. There was nothing I could do because I couldn’t move two full storage lockers early so I was stuck paying for the full month. This left a sour taste in my mouth on a otherwise perfect experience.

Kathy M.
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Staff is excellent. Knowledgeable and friendly

Ronald W.
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I have been coming here for a long time and not familiar with the newcomers that work there now and I'm not the one to say I like new faces but the team that is a board as of February 23rd they are really really good all of them are knowledgeable especially the young lady Talia she got me in and out faster than I could even talk haha

Pamela H. | First Impressions |
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The staff were professional, friendly, and helpful. When I meet the front desk staff, I make an immediate decision about whether I trust them or feel confident about using a location. The young woman at the front desk exhibited all of those qualities. I walked out of two other facilities when the staff were not meeting this important criteria.

ALVIN H.
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I really enjoy the atmosphere that the employees give off The guy behind the counter I can tell he meant no harm but he had zero expression it's not really something you want to see coming in to a store other than that place was great really busy but well maintained

William O.
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Customer did not leave a comment.

Conner H.
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Few things today I noticed definitely wasn't a good day for the employees that worked there I'm not sure if it's a recurring problem but I noticed they were having extreme difficulties with their system causing the line to pile up inside and outside but besides that my equipment was great and the manager on duty hats off to him for being able to keep his composure and handle both employees and customers' problems definitely will come back by the way the U-Haul app isn't the best

Randall C. | Overall Experience |
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Phenomenal and awesome service. No issues at all. 👍🏾

Suraj M.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

David K.
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It was great

Michael W.
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This is the location we use most often, it is in general what i would expect of a Uhaul location.

mark H.
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Slow process, paperwork was incorrect

Adele T.
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Check your cargo trailer thoroughly before traveling long distances with it. I had to go as far as greasing the bearings in one tire each time I stopped for fuel because the cover was gone on the hub and grease spewed everywhere while driving. To avoid it locking up on my journey, I greased bearings each stop. I shouldn't have had to do this. Seemed they were just renting and flipping them so fast that service was not a priority. The drop off location was fast and easy...very nice people and customer service.

Wayne S.
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Customer did not leave a comment.

Roger B.
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I reported that it was difficult to turn the ignition key. Hope they fix it for the next renter.

Lori L.
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Customer did not leave a comment.

Jim P.
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It’s hard to say at this time, the employee was well trained , very knowledgeable, focused, courteous and on top of the support with a sense of urgency ..... this employee seemed well seasoned and cared about their job Thanks for the support Jim Procter

william L.
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Customer did not leave a comment.

chris M.
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Margaret W.
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The U-Haul representatives were professional and courteous.

Alwin H.
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Customer did not leave a comment.

Arthur B.
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Great customer service

Mark M.
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Customer did not leave a comment.

Mark M.
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Excellent help with hooking up the car tow trailer. Very friendly and respectful.

Eryn R.
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The manager and Malcolm helped me replace the fuses in my car even though they were closed so I can finish my rental which was a huge help much appreciated to others you should definitely come to this location they're amazing

Thaddius N.
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Rented a trailer for 2 hours, and was charged for 3 days... Thankfully, my card is being credited back a refund.

SHANAI R.
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Customer did not leave a comment.

Linda T.
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At this time, nothing I can think of. Your personnel are helpful and very courteous.

Wayne S.
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Customer did not leave a comment.

Matthew B.
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Customer did not leave a comment.

Chris S.
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dennis O.
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The girl behind the counter was extremely fast I think her name was Talia and the gentleman outside was great

Darcy G.
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Customer did not leave a comment.

Selina E.
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You know I come here quite a bit and I see the same faces, The same faces that treat me well and are very fast, go above and beyond to help each and every customer. it bothers me to know big companies as U-Haul do not value their employees The young lady Talia behind the counter was amazing and was very beautiful which was a bonus The gentleman outside with the gold chain I think his name was q even though he was new I can tell he is high potential. And the assistant manager Joshua I see him all the time and he's amazing no matter what kind of day it is I can never tell what's going on in his life because how positive and interactive he is I really don't know why he isn't promoted, I believe he said he was 2 years in to a assistant That's kind of too long but anyways the store was great thank you guys and gals!!!!!!!

sarah E.
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Customer did not leave a comment.

Candice R. | First Impressions |
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Great experience! Such nice, personable and friendly people in the office. I felt very welcomed and shared some laughs with them as well. It was an excellent experience.

Kevin V.
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The manager was extremely helpful and knowledgeable. I think her name was Anna.

Becky A.
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Customer did not leave a comment.

William T.
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Customer did not leave a comment.

MARK H.
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The GM was great. A new guy was very polite and upfront letting me know he was new and didn’t know how to assist me...but politely and quickly called for assistance. Issue was with Ms.Attitude. A heavier set employee does smile or greet anyone. My opinion was we were blessed that she was there. To top it off, when I returned my trailer, she unhooked it, didn’t AAYBA single word to me and went back inside the store. I say ther for more than 5 minutes waiting patiently for her to let me know all was good but...nope! Finally another associate became our and asked if I was taken care of. I said I was waiting, he laughed and said all was good and he would make sure I got an email when my trailer ticket was closed. 6 hours later I received that email. Would love to discuss if needed. 630-457-7771

Lauren G. | Overall Experience |
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Great customer service!

malcolm U.
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Customer did not leave a comment.

Shunel W.
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Customer did not leave a comment.

kelly F. | Overall Experience |
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I felt safe leaving my things here while I was out of the country.

Cynthia W.
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Customer did not leave a comment.

william S.
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Faster service u hauls technology is awful took for every to get reserved and had to do it all over again at the store.

Mark E.
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Friendly staff and easy to get to and out of

Andrew D.
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Check out took a while

RON C. | Overall Experience |
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The cost for my 10X15 unit ($174.50) was in excess of the cost advertised in the office ($134.50 est.). I moved storage facilities for two reason, primarily cost and then location to my home...

Darwin S. | First Impressions |
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very friendly and capable assistant manager (Josh Snead)

Dedorah W. | Overall Experience |
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I MOVED OUT ON 11-3-2019 NOT 12-27-2019

Robert B. | Overall Experience |
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The facility was always clean and well lit.

Jessica A. | First Impressions |
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Staff was friendly. I purchased 3 storage units and while one person was helping with the trucks another person was getting the units set up for me to save time. Great service and easy to work with.

Gary T. | Overall Experience |
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Great team at this location. Always helpful and efficient. Keep up the great work.

James M. | First Impressions |
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Rental experience went perfect, but haven’t actually moved anything in yet.

Gary T. | First Impressions |
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Nice well trained staff. Seemed a bit understaffed for a busy Sunday morning. I am guessing your business is tough to predict. Nice facility clean and orderly.

Katelyn B. | First Impressions |
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Everything was explained throughly about how to access my unit. I got to look at my unit beforehand to make sure it was what I wanted. The staff was friendly.

David P. | First Impressions |
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Love this place! Staff is always friendly and smiling. Storage facilities are bright and clean.

john W. | First Impressions |
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The truck and storage rental process was smooth. The staff was friendly and informative. The price was affordable and in budget. At times it seemed you were a bit understaffed for a Saturday.

ani'ya b. | First Impressions |
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Customer service was awesome. Location of storage space ideal! Thanks for the help

Valerie J. | Overall Experience |
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Impossible to speak to anyone when you call. No one ever answers the phone as a result of this I could never speak to anyone about my storage and my account was charged and my things were moved out.

Randall K. | Overall Experience |
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Nice

CLARENCE W. | First Impressions |
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i received great help

brenda s. | Overall Experience |
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Very friendly and there to help Customer Service there to help and serve

Thomas S. | Overall Experience |
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Great staff!

Stephanie R. | Overall Experience |
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The staff is rude especially when you call. One person in particular can't remember her name but she acts like she is mad at the world. Rude all the time. Be careful when calling in to make payments.

Glenda R. | First Impressions |
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Very prompt and courteous service

Robert K. | Overall Experience |
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We have utilized this storage facility for over a year. It is conveniently located on the north side of US 380 in Prosper. The temperature controlled environment is a very nice feature.

Christopher D. | First Impressions |
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Fast and easy

Tavarus T. | Overall Experience |
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The reason why it wasn’t excellent because the truck was in bad shape. Need an alignment.

will p. | Overall Experience |
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Great service.

David M. | Overall Experience |
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N

BEAR S. | First Impressions |
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Joshua was Awesome...😊🙏🏻

Jacquelyn H. | First Impressions |
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Nice people and convient location.

Christina P. | First Impressions |
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Terrible customer service. The Manager tried her best and I appreciate it - however she never apologized for her staff's condescending and rude behavior. I received 13.5X10 and not 15x10.

will p. | First Impressions |
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Great customer services from all personal.

Thomas S. | First Impressions |
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Great service easy getting rental set up

Tim A. | First Impressions |
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Great customer service!

John F. J. | Overall Experience |
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My total experience was great.

melvin j. | First Impressions |
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The manager was very customer friendly. The young lady that did the reservation & paperwork was all smiles & ready to explain details. Later I saw her physically helping a man return a trailer. 👏👏

Valerie J. | First Impressions |
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Unit I wanted wasn’t available due to repairs. The elevator was horrible. Was not pleased with that service. But the staff was great.

Katherine H. | First Impressions |
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The clerk was nice and helpful.

ERIC C. | Overall Experience |
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N/A

Phil K. | Overall Experience |
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Paving the parking areas was a significant and much needed improvement.

Denise s. | Overall Experience |
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Request a 20% discount on rental needed this weekend May 25th My past 15months 3 or 4 = 6x12 Box Trailers 2 = Open Rail Trailers 1 = 24" MovingTruck 1 = Small Moving Truck 1 = 10×15 Storage Unit

Joe L. | First Impressions |
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I was treat.nice quick.

Cameron Y. | Overall Experience |
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We had storage for a year! This is the best location we have ever experienced! Always a friendly staff, clean and just overall a good experience

pat s. | Overall Experience |
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You guys are very professional and friendly. I can't say that about a lot of places i do business with. I will be a long time customer. Thank you very much.

Gerrit M. | Overall Experience |
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Clean area and friendly staff

LARRY M. | Overall Experience |
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Professional and friendly staff. Clean and well maintained vehicles.

BERNARD B. | Overall Experience |
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I've been renting vehicles and using your storage since 1975 with excellent customer service. I wasn't able to pay my storage bill. UH let me remove my belongings FREE of charge. Customer for life TY

Sushma J. | First Impressions |
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Very happy with how Talia Dacosta found what I particularly needed.she was friendly and comfortable to speak with.Always had a smile.

Beth S. | Overall Experience |
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Everything was terrific! Easy access and everyone was so friendly and helpful!

Ruben P. | Overall Experience |
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Great staff and a awesome manager Brain,he is a knowlageble manager. I have used different U hales but this one is the best, and again the staff is awesome.

Genia B. | First Impressions |
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Transitioning frm Colorado to Texas, I had issues with my AT rental, that I was ready to give up. After, a day late & multiple phone calls, I got it squared away. We need MORE Brian & Tyler’s in Texas

James H. | Overall Experience |
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Great Service!

Roy M. | First Impressions |
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My wife and I were shown the location of our unit at the facility. We were able to check out and made sure that it would serve our needs. Just waiting to start unloading materials.

Laci A. | Overall Experience |
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This is actually my second time st this location! Best one by far!

Mary S. | First Impressions |
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They were wonderful to work with! Highly recommend using this company.

kelly w. | First Impressions |
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I showed up Sunday with my planned rental. Staff accommodated me immediately when I realized the space I thought would be adequate wasn’t. This eased my mind greatly on how quick the staff responded.

anissa s. | First Impressions |
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Great help and good customer service

Timithy C. | First Impressions |
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The young lady that helped me was absolutely professional and caring. She knew what she was doing and very efficient. I will recommend this storage facility to anyone in need of storage. Tim C.

Jorge S. | First Impressions |
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The entire staff was professional, courteous, and very helpful.

Laci A. | First Impressions |
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I honestly didn’t get anyone’s names because I came in with my kids, but everyone had so much patience with me, and with my kids. They really had amazing customer service skills.

Saleem P. | Overall Experience |
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Excellent customer service and clean place

Jon L. | First Impressions |
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GreT experience. Brian was an awesome representtive answered all our questions and concerns and made us feel welcome.

Mark E. | Overall Experience |
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All was as expected, excellent storage facility.

Sarah S. | Overall Experience |
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The manager is impossible to contact and does not return emails.

eric f. | Overall Experience |
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There were a couple of evenings where uhaul trucks were parked at the section for pick up trucks which required me to park at the larger trucks section to pick up my stuff from my storage unit.

HENRY S. | First Impressions |
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Facility is deliberately left unlocked because Uhaul is not willing to fix the door entry system. I reported a man hiding inside stairwell who was not homeless & dressed normal with backpack & cutters

HENRY S. | Overall Experience |
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Facility is not secure & it is known by management. Key card & codes do not work so door is left unlocked. System had been down for a long time & Uhaul shouldn't be advertising this location as secur

CAROLYN W. | Overall Experience |
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The service and facilities were great. Yes I will in the future and have in the past recommended this facility to friends and family. I hate that there is not a back road out. 380 is scary

michelle h. | Reservation |
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The whole process was easy and quick. I was pleasantly surprised.

Lavader S. | Overall Experience |
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Helpful associates

Richard T. | Overall Experience |
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Would recommend have a redundant elevator installed. One is not enough for a facility as big as this one especially when 2/3 of the storage lockers are on the 2nd and 3rd floor.

gregg p. | Overall Experience |
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N/A

Abbey P. | Overall Experience |
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The staff was more then friendly and helpful. They went above and beyond! Really enjoyable interactions.

Sonja S. | Overall Experience |
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Nice facility but construction there made accessing units difficult. There are always cars and trucks blocking parking doc to access units.

Lucy C. | Overall Experience |
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Try to charge late fee when I was on direct pay,water damage,your a service not a nessesaty,be nice ,even your notes are unpleasant ,rules rules rules

Denise s. | Reservation |
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I would have thought Uhaul would have giving me something more than just 1 month free storage. My husband and I have rented 7 different uhauls in the past 5.5 months. No coupons ,no discounts

Trini H. | Reservation |
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Uhaul was awesome. We're rented the 26 foot truck in Michigan and drove it to Texas. The truck was clean and basically brand new with only 15,000 miles on it. Very accommodating on both ends.

RONALD B. | Overall Experience |
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Everything was excellent except: Gravel driveway with potholes.

DIANE O. | Reservation |
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Parking lot was a mess due to construction and heavy rain. But staff were friendly and helpful.

DEBORAH S. | Overall Experience |
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I have used this storage facility for several years. I have had up to 7 units at one time. So yes, I would say you are an excellent facility..

Arnold M. | Reservation |
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Brain and staff are great customer advocates and seek to provide excellent service and succeed.

kim p. | Overall Experience |
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Very professional even while under construction

Jamer S. | Overall Experience |
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I asked the Manager to call me and they never did. If you want to knownthe second reason I won’t refer please feel free to give me a call.

KRISTY R. | Overall Experience |
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In the four years that I rented a space, the parking lot and drive were never repaired. Huge holes and divots everywhere, and yet my rent increased several times. This limited access to building.

Mike H. | Overall Experience |
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Overall a great experience

Libby M. | Overall Experience |
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Uhaul has always been a wonderful storage facility around the country. Prosper is no exception. Their staff are helpful, friendly, and knowledgeable and I will use again when I need storage.

Elischa B. | Overall Experience |
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The service was excellent and the staff was very helpful

Lavader S. | Reservation |
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Very courteous and efficient .

Graciela S. | Overall Experience |
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The staff in this particular facility is very friendly.

Ursula S. | Overall Experience |
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Great location!

NANCY G. | Overall Experience |
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Although I would use this storage facility again, there were a couple of leaks. Fortunately, nothing was destroyed.

Brenda A. | Reservation |
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The woman who helped me was very helpful

Dana W. | Overall Experience |
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The staff are great, helpful,kind, patient with people that are very stressed with the whole moving process, but contacting by phone is a is a effort in futility. hard to get to the right location.

tayna t. | Overall Experience |
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Thank you

JEFF Y. | Overall Experience |
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The staff really helped me on the move out process. Thanks!

Larry M. | Overall Experience |
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Convenient and we will go back.

Jerome S. | Overall Experience |
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Great facility

Antoinette R. | Overall Experience |
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air conditioned facility means that the facility is actually cool. Not once that I went to the facility was the storage unit cool. In 98 degree weather the facility should not be at 83 degrees.

TONY A. | Overall Experience |
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We had a great experience. Thanks. Tony

DIAMOND S. | Overall Experience |
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Pleasent experience , very helpful staff

Mary H. | Overall Experience |
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This is the second time I've stored with this Uhaul. Highly recommend it - professional staff ,clean facilities.

Bill P. | Overall Experience |
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Very convenient and great location.

Georgetta M. | Overall Experience |
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Everything was great doing my stay from Dec to June.

KAREN C. | Overall Experience |
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I was dissapointed that the final month could not be prorated as I missed the date by two days, so I will end up paying for almost a whole month for an empty storage unit.

John H. | Overall Experience |
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I think uhaul is one of the finest and well run companies for service I have encountered. The representatives are all very proficient...above what I would think their pay grade would merit.

ANTHONY D. | Overall Experience |
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Excellent, no problems.

David T. | Overall Experience |
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Great location. Workers were always helpful and knowledgeable.

TATYANA G. | Overall Experience |
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The staff at this location were very helpful

Joshua G. | Overall Experience |
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N/A

Dede M. | Overall Experience |
Rating:

The staff here is very personable and helpful. Was never concerned about the belongings in my storage unit, and their prices are reasonable. Would definitely recommend them.

JODY E. | Overall Experience |
Rating:

Excellent

No reviews have been submitted for this location.

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