Évaluations des clients U-Haul Moving & Storage of Frisco Prosper

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Frisco Prosper

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Ebony W. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Amy C. le

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Joshua Snead was awesome!! He was friendly and very helpful. He was the friendliest employee at any Uhaul location we have been to.

David P. le

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Love this place! Staff is always friendly and smiling. Storage facilities are bright and clean.

Maya W. le

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The truck and storage rental process was smooth. The staff was friendly and informative. The price was affordable and in budget. At times it seemed you were a bit understaffed for a Saturday.

WES T. le

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Le client n'a pas laissé de commentaire.

debbie H. le

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I have a very good experience and will use this location in the future, if I have need. Very friendly and polite staff, quick check in and drop off procedures, all around a great experience

David P. le

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Everyone is fantastic at this location. Very kind and helpful.

Jerry J. le

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I guess this wasn't the fault of this location but the Uhaul call center had us picking up the truck in Frisco. When we got there, we were told the truck was actually in Prosper.

JASON B. le

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The new after hours check in process is tedious and not convenient.

Michael R. le

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Truck was in poor condition.

Rhonda J. le

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My experience is ongoing, my contract was finalized in Plano, Texas on 11/2/19, I was never in Prosper Texas. Prior to the confusion with Prosper I was sent to 9966 John W. Elliott Dr, Frisco, Texas 75033 to pick up a trailer, the owner, Rick, treated me horribly, told me he was closing and wouldn't help me ... he wanted to charge me an extra $50 to use my debit card, the trailer itself was only $58, I explained I didn't have a credit card, that my debit card was the only card I use and that no one had shared with me there would be an extra charge. Rick ignored me as he helped other clients at a Paint Ball Facility. I waited and waited. Finally I left and called UHaul. I was told he owned the franchise/facility and could treat me however he pleased and choose not to rent to me. That's when I was sent to Plano, where the people were very kind, shared they did not charge an extra $50 to use a debit card, and had never heard of anyone charging an extra fee to use a debit card, however the serial number on the unit they gave me didn't match with my contract and a woman named Irene was placed on my contract. I drove off with the contract still in question because I was in danger of loosing my moving help. Anita Perry, with the Plano location who was kind, promised she would call me once she had it right. No one called, only Prosper the day after I arrived at my destination in Houston to let me know I hadn't arrived to pick up my trailer in Prosper, Texas. I didn't arrive because the text I received from UHaul sent me to UHaul Plano, Texas. You are welcome to call me for details. Your Haul in Houston, on Westheimer were nice however told me as well not to worry about the wrong name on my contract. They allowed me to wait until they could fix it so I could leave with my name corrected on the contract. My concern was that I was told I was charged twice.

Barbara W. le

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Very friendly and nice. Came to us immediately to assist us. Answered all our questions. Great place to do business with.

Michael B. le

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As always my favorite venue. Super staff and easy in and out

selene A. le

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Staff were arguing with each other, very angry representatives. Dismissive and rude.

Ronald C. le

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Le client n'a pas laissé de commentaire.

AARON L. le

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very easy rental and staff was awesome

Tanner G. le

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No improvements needed, everything went great!

Lawrence F. le

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Le client n'a pas laissé de commentaire.

Arash C. le

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Absolutely fantastic customer service the guy working there I forgot his name went above and beyond and is extremely nice and helpful. Thank you so much for helping out!

Osie W. le

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Great service!

PETE K. le

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Joshua was quick to ask me if he could help as I stood there watching the other 2 employees focused on other business. He was extremely kind, very helpful after I made the reservation at a different location mistakenly. Joshua assured me I wouldn’t be charged for the rental on the other location and would follow thru to assure that. He did exactly that! Joshua has senior management skills and certainly needs to be considered that As a youngster, the Shoen family and there 11 kids (U-Haul founders) were my neighbors and close friends in Phoenix AZ growing up in the 1970s. I watched U-Haul grow from the grass roots and knew the family well Joshua greeted me when I returned the truck after my brief 3 hour rental. I estimated 60 miles and I drive 40. He adjusted my invoice To reflect that Too be honest, receiving this outstanding customer service I would have been happy to pay double what I paid today Thanks U-Haul and thanks Joshua for the outstanding service that U-Haul strives for!! Pete Kerrigan 972-467-5658

Keven D. le

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Le client n'a pas laissé de commentaire.

Bismark P. le

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Le client n'a pas laissé de commentaire.

Matthew F. le

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Le client n'a pas laissé de commentaire.

Jessicka S. le

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Best customer service I’ve ever had! They took care of all my needs and were fast, friendly and efficient. I can’t thank them enough for coming through when I needed them!

Pablo A. le

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Vehicle was clean but read that it needed an oil change and also pulled hard to the right.

Ralph M. le

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Great job

Scott A. le

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Le client n'a pas laissé de commentaire.

dontaues R. le

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Uhaul double billed my account. Still hasn't refunded the $119

Felece M. le

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Le client n'a pas laissé de commentaire.

Myles B. le

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Le client n'a pas laissé de commentaire.

Timothy C. le

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Outstanding service. I would certainly rent from this location again.

Robert J. le

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Le client n'a pas laissé de commentaire.

Pete K. le

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Le client n'a pas laissé de commentaire.

Parley W. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

STEPHEN W. le

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Le client n'a pas laissé de commentaire.

James E. le

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Yes nice place. It was easy to return and quick the workers were very helpful and friendly

john D. le

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Le client n'a pas laissé de commentaire.

ani'ya b. le

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Customer service was awesome. Location of storage space ideal! Thanks for the help

Valerie J. le

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Impossible to speak to anyone when you call. No one ever answers the phone as a result of this I could never speak to anyone about my storage and my account was charged and my things were moved out.

Randall K. le

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Nice

CLARENCE W. le

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i received great help

brenda s. le

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Very friendly and there to help Customer Service there to help and serve

Thomas S. le

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Great staff!

Stephanie R. le

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The staff is rude especially when you call. One person in particular can't remember her name but she acts like she is mad at the world. Rude all the time. Be careful when calling in to make payments.

Glenda R. le

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Very prompt and courteous service

Robert K. le

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We have utilized this storage facility for over a year. It is conveniently located on the north side of US 380 in Prosper. The temperature controlled environment is a very nice feature.

Christopher D. le

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Fast and easy

Tavarus T. le

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The reason why it wasn’t excellent because the truck was in bad shape. Need an alignment.

will p. le

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Great service.

David M. le

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N

BEAR S. le

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Joshua was Awesome...😊🙏🏻

Jacquelyn H. le

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Nice people and convient location.

Christina P. le

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Terrible customer service. The Manager tried her best and I appreciate it - however she never apologized for her staff's condescending and rude behavior. I received 13.5X10 and not 15x10.

will p. le

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Great customer services from all personal.

Thomas S. le

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Great service easy getting rental set up

Tim A. le

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Great customer service!

John F. J. le

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My total experience was great.

melvin j. le

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The manager was very customer friendly. The young lady that did the reservation & paperwork was all smiles & ready to explain details. Later I saw her physically helping a man return a trailer. 👏👏

Valerie J. le

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Unit I wanted wasn’t available due to repairs. The elevator was horrible. Was not pleased with that service. But the staff was great.

Katherine H. le

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The clerk was nice and helpful.

ERIC C. le

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N/A

Phil K. le

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Paving the parking areas was a significant and much needed improvement.

Denise s. le

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Request a 20% discount on rental needed this weekend May 25th My past 15months 3 or 4 = 6x12 Box Trailers 2 = Open Rail Trailers 1 = 24" MovingTruck 1 = Small Moving Truck 1 = 10×15 Storage Unit

Joe L. le

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I was treat.nice quick.

Cameron Y. le

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We had storage for a year! This is the best location we have ever experienced! Always a friendly staff, clean and just overall a good experience

pat s. le

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You guys are very professional and friendly. I can't say that about a lot of places i do business with. I will be a long time customer. Thank you very much.

Gerrit M. le

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Clean area and friendly staff

LARRY M. le

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Professional and friendly staff. Clean and well maintained vehicles.

BERNARD B. le

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I've been renting vehicles and using your storage since 1975 with excellent customer service. I wasn't able to pay my storage bill. UH let me remove my belongings FREE of charge. Customer for life TY

Sushma J. le

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Very happy with how Talia Dacosta found what I particularly needed.she was friendly and comfortable to speak with.Always had a smile.

Beth S. le

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Everything was terrific! Easy access and everyone was so friendly and helpful!

Ruben P. le

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Great staff and a awesome manager Brain,he is a knowlageble manager. I have used different U hales but this one is the best, and again the staff is awesome.

Genia B. le

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Transitioning frm Colorado to Texas, I had issues with my AT rental, that I was ready to give up. After, a day late & multiple phone calls, I got it squared away. We need MORE Brian & Tyler’s in Texas

James H. le

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Great Service!

Roy M. le

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My wife and I were shown the location of our unit at the facility. We were able to check out and made sure that it would serve our needs. Just waiting to start unloading materials.

Laci A. le

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This is actually my second time st this location! Best one by far!

Mary S. le

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They were wonderful to work with! Highly recommend using this company.

kelly n. le

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I showed up Sunday with my planned rental. Staff accommodated me immediately when I realized the space I thought would be adequate wasn’t. This eased my mind greatly on how quick the staff responded.

anissa s. le

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Great help and good customer service

Timithy C. le

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The young lady that helped me was absolutely professional and caring. She knew what she was doing and very efficient. I will recommend this storage facility to anyone in need of storage. Tim C.

Jorge S. le

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The entire staff was professional, courteous, and very helpful.

Laci A. le

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I honestly didn’t get anyone’s names because I came in with my kids, but everyone had so much patience with me, and with my kids. They really had amazing customer service skills.

Saleem P. le

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Excellent customer service and clean place

Jon L. le

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GreT experience. Brian was an awesome representtive answered all our questions and concerns and made us feel welcome.

Mark E. le

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All was as expected, excellent storage facility.

Sarah S. le

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The manager is impossible to contact and does not return emails.

eric f. le

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There were a couple of evenings where uhaul trucks were parked at the section for pick up trucks which required me to park at the larger trucks section to pick up my stuff from my storage unit.

HENRY S. le

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Facility is deliberately left unlocked because Uhaul is not willing to fix the door entry system. I reported a man hiding inside stairwell who was not homeless & dressed normal with backpack & cutters

HENRY S. le

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Facility is not secure & it is known by management. Key card & codes do not work so door is left unlocked. System had been down for a long time & Uhaul shouldn't be advertising this location as secur

CAROLYN W. le

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The service and facilities were great. Yes I will in the future and have in the past recommended this facility to friends and family. I hate that there is not a back road out. 380 is scary

michelle h. le

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The whole process was easy and quick. I was pleasantly surprised.

Lavader S. le

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Helpful associates

Richard T. le

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Would recommend have a redundant elevator installed. One is not enough for a facility as big as this one especially when 2/3 of the storage lockers are on the 2nd and 3rd floor.

gregg p. le

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N/A

Abbey P. le

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The staff was more then friendly and helpful. They went above and beyond! Really enjoyable interactions.

Sonja S. le

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Nice facility but construction there made accessing units difficult. There are always cars and trucks blocking parking doc to access units.

Lucy C. le

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Try to charge late fee when I was on direct pay,water damage,your a service not a nessesaty,be nice ,even your notes are unpleasant ,rules rules rules

Denise s. le

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I would have thought Uhaul would have giving me something more than just 1 month free storage. My husband and I have rented 7 different uhauls in the past 5.5 months. No coupons ,no discounts

Trini H. le

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Uhaul was awesome. We're rented the 26 foot truck in Michigan and drove it to Texas. The truck was clean and basically brand new with only 15,000 miles on it. Very accommodating on both ends.

RONALD B. le

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Everything was excellent except: Gravel driveway with potholes.

DIANE O. le

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Parking lot was a mess due to construction and heavy rain. But staff were friendly and helpful.

DEBORAH S. le

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I have used this storage facility for several years. I have had up to 7 units at one time. So yes, I would say you are an excellent facility..

Arnold M. le

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Brain and staff are great customer advocates and seek to provide excellent service and succeed.

kim p. le

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Very professional even while under construction

Jamer S. le

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I asked the Manager to call me and they never did. If you want to knownthe second reason I won’t refer please feel free to give me a call.

KRISTY R. le

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In the four years that I rented a space, the parking lot and drive were never repaired. Huge holes and divots everywhere, and yet my rent increased several times. This limited access to building.

Mike H. le

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Overall a great experience

Libby M. le

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Uhaul has always been a wonderful storage facility around the country. Prosper is no exception. Their staff are helpful, friendly, and knowledgeable and I will use again when I need storage.

Elischa B. le

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The service was excellent and the staff was very helpful

Lavader S. le

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Very courteous and efficient .

Graciela S. le

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The staff in this particular facility is very friendly.

Ursula S. le

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Great location!

NANCY G. le

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Although I would use this storage facility again, there were a couple of leaks. Fortunately, nothing was destroyed.

Brenda A. le

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The woman who helped me was very helpful

Dana W. le

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The staff are great, helpful,kind, patient with people that are very stressed with the whole moving process, but contacting by phone is a is a effort in futility. hard to get to the right location.

tayna t. le

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Thank you

JEFF Y. le

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The staff really helped me on the move out process. Thanks!

Larry M. le

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Convenient and we will go back.

Jerome S. le

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Great facility

Antoinette R. le

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air conditioned facility means that the facility is actually cool. Not once that I went to the facility was the storage unit cool. In 98 degree weather the facility should not be at 83 degrees.

TONY A. le

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We had a great experience. Thanks. Tony

DIAMOND S. le

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Pleasent experience , very helpful staff

Mary H. le

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This is the second time I've stored with this Uhaul. Highly recommend it - professional staff ,clean facilities.

Bill P. le

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Very convenient and great location.

Georgetta M. le

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Everything was great doing my stay from Dec to June.

KAREN C. le

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I was dissapointed that the final month could not be prorated as I missed the date by two days, so I will end up paying for almost a whole month for an empty storage unit.

John H. le

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I think uhaul is one of the finest and well run companies for service I have encountered. The representatives are all very proficient...above what I would think their pay grade would merit.

ANTHONY D. le

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Excellent, no problems.

David T. le

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Great location. Workers were always helpful and knowledgeable.

TATYANA G. le

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The staff at this location were very helpful

Joshua G. le

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N/A

Dede M. le

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The staff here is very personable and helpful. Was never concerned about the belongings in my storage unit, and their prices are reasonable. Would definitely recommend them.

JODY E. le

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Excellent