The guy at customer service was horrible, he was falling sleep, whispering, bo eye contact, didn't know what he was doing and was asking constantly the other guy who was busy on the phone. Even though my reservation was modified to this location they didn't know if they had the truck, when they found it, it was nasty, it if someone went through mud and was cleaning before rented again, tires were bold , huge safety issues. I mean for what j paid $1200 come guys, really, i wish i could get a refund i will never spend my money on U-Haul again, i refuse.Darien R.
Customer Reviews for U-Haul Moving & Storage of Frisco Prosper
Pour nous contacter
Prosper, TX 75078
(1/4 mile West of the Tollway on the North side)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Always great service!luis F.
Friendly efficient employees.Murphy A.
Le client n'a pas laissé de commentaire.Dennis W. | Premières impressions
Le personnel était amical et serviable.Todd S.
Le client n'a pas laissé de commentaire.CHAD G.
Le client n'a pas laissé de commentaire.Simon L.
Le client n'a pas laissé de commentaire.MARK C. | Premières impressions
We had to change to a different day and place and was given a smaller truck than what we ordered. Then you wanted us to transport a car dolly for you, but it wouldn't even haul our truck...so we said no to that. When we went to the uhaul place that was 25 minutes from our house to pick up the smaller truck that you assigned us, we passed by our original uhaul choice and there sat the big truck that we tried to order to begin with. We felt we were given a big run around. We had to reschedule help and we did not have enough room on the smaller truck.Shannon L.
Le client n'a pas laissé de commentaire.Prashant J.
Le client n'a pas laissé de commentaire.David B.
Everything was greatRoger P.
From Day one the Staff was kind and transparent. I LOVED having space 017 near the office, and the restrooms were always clean!! Thank you!!!Christina H. | Expérience générale
I have used this location on several occasions and each one has been extremely professional and customer service oriented.Paul B.
Le client n'a pas laissé de commentaire.Megan P.
Le client n'a pas laissé de commentaire.Kent S.
The vehicle broke down and I had to wait 3 hours in the storm for someone to get there and therefore had to pay my movers double what I would haveSonja H.
Le client n'a pas laissé de commentaire.Debbie S.
Online move-in was super simple. It also did not take long to reach someone by phone to ask about other services available at this location. Couldn't ask for more!Aaron F. | Online Move In
Le client n'a pas laissé de commentaire.Chris P.
Le client n'a pas laissé de commentaire.Michael J.
Lazy staff when asked to helpDavey M.
Le client n'a pas laissé de commentaire.oscer O.
Everyone was extremely helpful the one thing, the first van had a little issue with the sliding door it was shaking when opened and tire sensor was on. Besides that it was a great experience.Jeremy R.
Better maintain your trucks.Mark J.
I used to manage a Uhaul in Norman Oklahoma. I was impressed with the visit today. Solid team.Christian S.
Le client n'a pas laissé de commentaire.Kaedra A.
Nothing muchsuresh K.
The main sliding doors to the storage units is broken & there was all kinds of trash by the inside door.Kimberly A. | Premières impressions
Haiden was really nice and went above and beyond to help me out in a time of need.Asad M.
Don't hand out truck with flat tires to customer, i spent 30 minutes doing the check in just to end up noticing i couldn't leave with the truck because rear right tire was flat.... Lost my time After that don't make up gas tank level, i refueled before giving the truck back and I was way above the quarter of the tank like said in the bill I won't come back to this location, you lost my businessGrÃ©goire S.
Uhaul employees completely overwhelmed, not enough workers for a lot of frustrated customers. Uhaul tried to change our pickup location at the last minute, and it turned out to be wrong after all. Truck was late. Just frustrating and time consuming.Theodore F.
Le client n'a pas laissé de commentaire.Martha M.
Le client n'a pas laissé de commentaire.Edgar W.
It would be great if they had rolling carts again to help load and unload. They've all disappeared at three and one of those is broken. He would also be nice if the employees didn't park in front of access to the climate controlled area.sherri B.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Jose Z.
Le client n'a pas laissé de commentaire.ROBERT M.
The staff was very nice, competent and helpful. However, when I went to start the first truck, there was no gas even though it said there was a quarter tank on my sheet. I went back in and waited again and the associate said all of the trucks were out of gas so he gave me one which was the least out of gas. There wasn't a station along my route and I was using to move one piece of furniture nearby so it's not really acceptable for the cost.Kelly S.
Le client n'a pas laissé de commentaire.Blanka A.
All was well thank you!oliver B.
Le client n'a pas laissé de commentaire.Adnaloy D.
Le client n'a pas laissé de commentaire.Jerry W.
You can do this for me I can not speak for anyone else. the manager was suppose to had call me to make correction on my rental. I have not receive a call back like I was sworn would happen by Mark. I need to have a adjustment on my rental from having faulty equipment. make the corrections in my personal information have been compromised. 502 408-9950 GregGregory P.
Other than having problems with the automatic door opening, everything was great.Gloria C. | Premières impressions
Hook was broken in the inside to secure my load.Jason M.
Check in process was fast and easy. Can condition was excellent! Really impressed with performance of van and easy to maneuver.Ricky R.
Le client n'a pas laissé de commentaire.Dominique S.
The after hour pick up and interior storage is confusing.Marvin D.
Le client n'a pas laissé de commentaire.Chad W.
Le client n'a pas laissé de commentaire.Christopher D. | Expérience générale
Le client n'a pas laissé de commentaire.Todd E.
Excellent service à la clientèle.Monteo R.
We had to input some of the same info at the store that I had previous already input in the reservation. This include: the destination, the drop off location and we had to rescan our drivers licenses. This may be a disconnect in your software between the reservation system and the rental agreement.John N.
Le client n'a pas laissé de commentaire.Juan R.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Dan H.
Return information didn't get logged in a timely manner, 3 months later received certified letter.Darryl S.
Le client n'a pas laissé de commentaire.Shadreck C.
For my app pickup, I still had to go in to get the keys. I had to move another van out of the way or otherwise risk getting stuck in the mud. The van I was assigned had a huge crack in the windshield and a warning about the tire monitoring system.Jack D.
I had a confirmed reservation at the location on 121 in McKinney, but was contacted the day before pickup and told they had moved my reservation to this location because they provided the trailer I reserved to another customer. This location was far less convenient for me, which is why I did not select originally select it. What is the purpose of a conformed reservation if the equipment can be given to someone else? When I said the change in location was inconvenient, the person in McKinney said "The change in location is the only way to fill your order, you're welcome"Keith M.
The brakes were not completely reliable. would stick under duressKhalid D.
I rented a tow dolly and one of the skids did not have a lock on it. There was no mechanism there. It was missing. Didn't realize this when we checked it out but as I'm driving down the road, it vibrated out. It could've been dangerous. I recommend that these things be checked and tested before the rent it out. I don't like that. I was rented in defective piece of equipment. Also, I can't say for sure, but I could swear I smell vodka when I was at that desk renting the equipment. I could be wrong, but it smelled a little fishy.Jason G.
Keep doing what you're already doing. Every employee we met was friendly and helpful.Jeff D.
Corey was so helpful and friendly!!! Thank you so much for all your help Corey!Ken W.
The guys in the office were excellent! Quickly in and out and even had one unhook it when I returned it. It was def the easiest rental ever.ROCKY B.
Juan in the Prosper location has excellent customer service you need to keep himKenton M.
TREAT THE WINDSHIELDS! Visibility was extremely poor in a normal rain shower. The insides of the windshield were not cleaned, and the glass not treated for common rain/weather. I almost lost my life and risked our valuables using an UNSAFE vehicle.Joel H.
Le client n'a pas laissé de commentaire.Jose S.
Le client n'a pas laissé de commentaire.Derek D.
Le client n'a pas laissé de commentaire.Derek D.
Le client n'a pas laissé de commentaire.SHAVON J. | Premières impressions
The trailer was not tightened on the hitch and jumped off when I touched the brake.Mike Q.
Le client n'a pas laissé de commentaire.Sydney W.
Le client n'a pas laissé de commentaire.James O.
Le client n'a pas laissé de commentaire.John L.
The best Uhaul center in the area. I've used the place several times. Easy to get hooked up and very easy on drop off. Employees are nice, accurate, and very friendly to work with.Curt C.
Le client n'a pas laissé de commentaire.Chris B.
Le client n'a pas laissé de commentaire.Matt S.
Nothingâ€¦.You have very nice employees that are very professional and they all do a wonderful jobâ€¦Thank you!!Lashonne K.
Absolutely nothing. Everything was perfectDaniel S.
The vehicles need to be inspected before giving out to customersKenton M.
They had just closed when I got there to drop it off. There was an employee in the parking lot who saved me from looking like an idiot waving my arms in front of the door. He was nice and friendly and told me to just drop the keys in the box.Rachael D.
Le client n'a pas laissé de commentaire.Hyo K.
I rented a cargo van. Upon delivery the staff declined conducting a walk through of the vehicle to validate any previous damage, the vehicle was filthy inside, as well was given to me with a broken windshield which obstructed view while driving. Tires, the TPMS light was on, as well all tires were exceptionally low as it took one of the maintenance employees nearly 20min of my rental time to fill all tires. I can say I am glad I was the only one in the vehicle as it was a safety hazard bumper to bumper. I thought the additional fees were bad enough, however paying for the awful service at the counter and what will soon be a death trap for another customer, I do not see myself using this location again, and possibly not U-Haul either. The only person with any professionalism, courtesy and care was the lot tech Dwayne who assisted with getting the tires aired up. Dwayne should be your current site leader based on the other choices you have there.William W.
All goodRODOLFO D.
Le client n'a pas laissé de commentaire.Ashok S.
The mileage was off upon pickup and Uhaul was notified immediately yet I am still being billed.Chandler P.
Le client n'a pas laissé de commentaire.Keith B.
Le client n'a pas laissé de commentaire.Anibal P.
Le client n'a pas laissé de commentaire.CHARLES J. | Expérience générale
Le client n'a pas laissé de commentaire.Hector G.
Le client n'a pas laissé de commentaire.Bruce R.
Le client n'a pas laissé de commentaire.Ralph P. | Expérience générale
Le client n'a pas laissé de commentaire.Chelsea S. | Expérience générale
Nothing to improve at this location. Everything and everyone there provides the best service and is always friendly. That's why I always go back to this location every time I need to rent a trailer. One time last month this location was out of the trailer I needed and I had to go to another location and that other location wasn't nearly as friendly or provide as good of service. I will continue coming back here every time I need a trailer.Christopher U.
I would store here again.Camille W. | Expérience générale
Pickup was easy, drop off easier. The only issue is that I rented the trailer for 6 hours for $36.25. Unexpected delays made me uncertain whether I could return it within the scheduled time, so I opted to extend it by 2 hours. That cost was the same as the 6 hour rate. I actually returned it an hour late, but was not offered a rebate. Lessons to be learned. Don't know how I will handle it next time, it there is a next time.Barry B.
Le client n'a pas laissé de commentaire.Jarret M.
Great experience. Second time i have used the storage.Juan P. | Expérience générale
Le client n'a pas laissé de commentaire.Alice K.
Le client n'a pas laissé de commentaire.RONEL M.
He could have asked if there where any issues with the truck. He also mentioned I would be getting a credit for dropping it off 2 days early, but I did not see it on my receipt.Stephen R.
Le client n'a pas laissé de commentaire.Leon S.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Carl R.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Sharon B.
All the employees were courteous .David C.
Fast and professionalBrad S.
No commentRamon M.
Quick and easy on pickup and return. The van drove well. It was clean (free of clutter/trash) but it was in serious need of a wipe down. The dash and interior of the cabin was very dusty.Carlos C.
Le client n'a pas laissé de commentaire.Keith H.
Le client n'a pas laissé de commentaire.Shawn G. | Expérience générale
Great service and friendly people have made our experience a good one.Katherine G. | Expérience générale
Le client n'a pas laissé de commentaire.Everett R. | Expérience générale
I had to sweep out the unitLucreetia C. | Premières impressions
Unable to contact u haul office without a 20 minute wait time! Assholes!CARLOS G. | Expérience générale
Hello, The establishment was above average overall. Unfortunately, I would not recommend this location to friends and family which is also the reason that I moved out due to the damage that the crickets and cicadas leave the storage units. I believe customers should be made aware of and given the choice or opportunity to decide if they want their items to be infested in the storage units. Thank you for allowing me the opportunity to inform you of the problem that customers are experiencing at this location.Cassandra J. | Expérience générale
Friendly, helpful staff. Nice facility. Smooth process. Thank you all.Devin L. | Expérience générale
The building is very clean!! It was spotless inside and out.Reynold V. | Premières impressions
The room is fulled with lot of insects and locustsKartheek P. | Expérience générale
Very nice and helpful staff!! Would use U-haul again!!Terri M. | Premières impressions
You have issues at your store. Juan you are part of tge problem. you never returned calls when I had an issue when I was moving my storage unit out. I was there to puck up truck at 6:30 am was not able to get tge lock off. 2 employees that were moving trucks around tried. They said I would have to wait until 7 until someone opened the store . Well the person was late They did not arrive until 730 no it's been one hr after my pick up time. We were given a different truck never did a check in. We got one storage unit unloaded and went around to unload the one inside. Nope no place to back the truck up because umpty trailers were parked in the spots. Returned the truck at 1230 I asked to speak to tge manager about the mess of the day. Jaun was out somewhere getting a truck. So they said to call him in 45 minutes . I told the lady that my unit was now empty and told her about the situation of not being able to empty the otger unit due to empty trailers . My son left 2 messages and never got a return call. Never got the truck checked in either they said because it was raining. We never got a receipt. Later that day I called the general uhaul number and spoke to a lady. She informed me that if you do nit get the equipment promised you are suppose to get a $50 credit. Interesting that not one oerson working that day mentioned that. She gave me the credit ,sent me a receipt and I told her that my unit was empty. I also asked her to email Jaun that we would like a call back. Again NO RETURN CALL !!!. Then yesterday I got a message from your facility stating you noticed my unit was empty. So I called and spoke either Craig and let him know that he is now the 3rd person I have told my unit is empty. Your communication and customer service needs improvement. I will be expecting some money off when I empty our other unit since it was a HUGE INCONVENIENCE we were not able to do it that day !!! So Jaun you to get it together !!!Kerry F. | Expérience générale
Gloria is amazing. She keeps this facilities storage running beautifully. l wouldn't change a thing about it except for the door to get into storage seems to lag. However like I said, overall amazing experience. Merci.KATELYN B. | Expérience générale
Le client n'a pas laissé de commentaire.Devin L. | Premières impressions
Juan did a great job helping me get a storage on the 3rd floor.Michelle B. | Premières impressions
Le client n'a pas laissé de commentaire.felisha d. | Expérience générale
Le client n'a pas laissé de commentaire.ELIZABETH P. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas G. | Expérience générale
The only issue I had was at the removal of the trailer. The guy removing trailer took my safety pin out of my ball hitch and never put back. I had to drive 10 miles to retrieve. The manager defended his staff initially saying they wouldn't do that then I asked him if the Uhaul staff at the location I picked up from failed to check the pin, then a light came on, was friendly but young and needs experience dealing with customers!CARLOS G. | Premières impressions
You all are awesome, thanks!Sonya K. | Premières impressions
Le client n'a pas laissé de commentaire.matadi u. | Expérience générale
Le client n'a pas laissé de commentaire.Angie f. | Expérience générale
The general manager Katylin was awesome.KATRINA C. | Premières impressions
Excellent service à la clientèleELIZABETH P. | Premières impressions
love this place so muchThomas V. | Online Move In
Le client n'a pas laissé de commentaire.JASON D. | Expérience générale
Everyone and everything was a great experience. Very helpful and very friendly.Johnny O. | Premières impressions
Le client n'a pas laissé de commentaire.BRIAN M. | Premières impressions
Staff worked quickly and were an engaging groupJonathan W. | Premières impressions
Le client n'a pas laissé de commentaire.Cassandra J. | Premières impressions
Le client n'a pas laissé de commentaire.Michael H. | Online Move In
Le client n'a pas laissé de commentaire.Noe V. | Expérience générale
Le client n'a pas laissé de commentaire.GWENDOLYN H. | Premières impressions
Le client n'a pas laissé de commentaire.RISHABH K. | Expérience générale
Le client n'a pas laissé de commentaire.Leanne B. | Premières impressions
This location is very clean, the employees are okay, and it was easy to get in and out of the locker.ROBERT C. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin C. | Expérience générale
Le client n'a pas laissé de commentaire.Charlene C. | Premières impressions
The front doors had to be forced opened thankfully I had strong men with me I could not have opened themMichele S. | Expérience générale
Very helpful staff and clean facilityjorge a. | Premières impressions
Thank you for giving me the size storage that I needed!!Donna G. | Premières impressions
Le client n'a pas laissé de commentaire.Jose C. | Expérience générale
Le client n'a pas laissé de commentaire.Cherilyn D. | Premières impressions
Le client n'a pas laissé de commentaire.laura w. | Expérience générale
Great storage facility. Clean, well lit, temperature controlled. Plenty of carts for carrying items in and out. Clean bathroom and water fountain.NEIL P. | Expérience générale
Le client n'a pas laissé de commentaire.Rodolfo H. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos Y. | Premières impressions
Le client n'a pas laissé de commentaire.DEBORAH D. | Premières impressions
Le client n'a pas laissé de commentaire.SHMUEL S. | Premières impressions
Le client n'a pas laissé de commentaire.PAULA O. | Expérience générale
Great placeDavid D. | Expérience générale
Le client n'a pas laissé de commentaire.Tony A. | Premières impressions
The person assisting me was very professional and helpful.Larry J. | Premières impressions
Le client n'a pas laissé de commentaire.Mary V. | Expérience générale
Le client n'a pas laissé de commentaire.Reagan C. | Premières impressions
Le client n'a pas laissé de commentaire.Adam T. | Expérience générale
Justin the manager is awesome!! He is by far the best communicator between staff and customer I have seen in quite some time. He made everything smooth and less stressful when you are dealing with a stressful situation. I would give him a above excellent due to his attitude, communication, but most importantly he helps make your project much easier to deal with.Sharon A. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT C. | Premières impressions
Le client n'a pas laissé de commentaire.Heather B. | Premières impressions
Le client n'a pas laissé de commentaire.Jerra B. | Premières impressions
Le client n'a pas laissé de commentaire.Deon W. | Premières impressions
Only ever had one problem. I put my card on file for automatic payments, and after 2 times running it on automatic, all of a sudden they just didn't run it. They charged me a late fee and put a lock on my unit. They did of course correct their mistake and remove the lock and fee once I reminded them I am on auto pay. They also apologized and stated they didn't know why it decided not to run the card. Other than that, they were excellent. Well lit. Plenty of space. Plenty of carts to transport. Staff was usually always at the front desk so there was little to no waiting to talk to someone.Hannah W. | Expérience générale
Le client n'a pas laissé de commentaire.Lansing D. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin C. | Premières impressions
So helpful. Thanks so much!ROBERT C. | Premières impressions
Le client n'a pas laissé de commentaire.Michael L. | Premières impressions
Le client n'a pas laissé de commentaire.Meka S. | Expérience générale
The actual storage unit could use a lot more light. Almost dark in them.Bradford v. | Expérience générale
Le client n'a pas laissé de commentaire.Doreen N. | Premières impressions
Very helpful staff and the facility is exceptionally clean.Timothy E. | Premières impressions
Is there 24 hour access?William W. | Online Move In
Le client n'a pas laissé de commentaire.Carl T. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah G. | Expérience générale
Le client n'a pas laissé de commentaire.Azhlee Y. | Expérience générale
Le client n'a pas laissé de commentaire.BYRON I. | Premières impressions
Justin was extremely helpful. Great experience.Tyler T. | Premières impressions
Le client n'a pas laissé de commentaire.Jerry L. | Expérience générale
Le client n'a pas laissé de commentaire.MARK L. | Expérience générale
Le client n'a pas laissé de commentaire.Erin G. | Expérience générale
Outstanding and professional personal. Threat everyone with respect and dignity. Merci.Rolando L. | Expérience générale
I will recommend to family and friends this facility is very clean we give thanks to Gloria and lane and the whole staff for making us feel like family thank you as again jorge and CarolWesley L. | Expérience générale
Le client n'a pas laissé de commentaire.TONY K. | Expérience générale
Le client n'a pas laissé de commentaire.terry u. | Expérience générale
Le client n'a pas laissé de commentaire.RODNEY K. | Premières impressions
Very attentive and efficient staff! The trucks are always very clean. I appreciate the attention to detail this Uhaul location provides. Lane is amazing at recommending the correct trucks, storages, and accessories to keep our business running smoothly. Merci!Wesley L. | Expérience générale
Le client n'a pas laissé de commentaire.Angelique H. | Expérience générale
Very polite and helpful staff took care of all my needs for multiple services!Melissa W. | Expérience générale
Very friendly ,great people to do business with very happy with it or everything and the way I was treatedWILLIAM E. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE M. | Premières impressions
Great staff - very helpful!Katherine G. | Premières impressions
Le client n'a pas laissé de commentaire.YOUNG J. | Expérience générale
Le client n'a pas laissé de commentaire.Glenn B. | Premières impressions
We've used UHAUL off and on for over 30 years. UHAUL and their Employees are great for ALL of your Moving Needs!Karen H. | Expérience générale
Le client n'a pas laissé de commentaire.James W. | Premières impressions
Le client n'a pas laissé de commentaire.Andre W. | Expérience générale
Rate is too high. Facility and storage spaces could be cleaner.Mohsen K. | Expérience générale
Awesome customer service and impeccable facilities. Merci.Tabatha L. | Expérience générale
Smooth transaction!Jerry L. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen W. | Premières impressions
Le client n'a pas laissé de commentaire.Keisha T. | Expérience générale
Love you all location. Anytime I'm in Texas I use you all! Excellent service!Latoyah M. | Expérience générale
A little frustrated that the reservation online indicated it would be a first floor unit, but only third floor was available at check in. Other than that, a great experience so far!Brent R. | Premières impressions
Awsome staff recommend to family and friendsWesley L. | Premières impressions
Le client n'a pas laissé de commentaire.Michele S. | Premières impressions
Thank you for keeping my belongings safe!!DIANE O. | Expérience générale
Great people!! Good prices. Thanks for safely storing my stuff for a year.Lyndie L. | Expérience générale
Gracias por su servicio! Solamente una cosa quiero pedirles, qué mantengan fumigando el edificio para que se mantenga libre de insectos y quiten los insectos muertos de los corredores y bodegas, graciasJose C. | Premières impressions
Le client n'a pas laissé de commentaire.Steve D. | Premières impressions
Le client n'a pas laissé de commentaire.EDDIE G. | Premières impressions
Le client n'a pas laissé de commentaire.Antwan R. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
The elevator was not working on move in day. No sense of urgency to have it fixed. Was told would probably be 2-3 days before repaired. Not a good experience.Steven P. | Premières impressions
It is difficult to turn int