Someone needs to fix Google. When you type in the address, it takes you to a Kroger about 3 miles down the street.MARIO E.
Customer Reviews for U-Haul Moving & Storage of Frisco Prosper
Pour nous contacter
Prosper, TX 75078
(1/4 mile West of the Tollway on the North side)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I placed a call to this center to check availability of a trailer and was answered by an automated system. 17 minutes later I arrived at the center in my car while still on hold. Either accept calls and answer them promptly or don't bother publishing a phone number.LANCE J.
Great staff very helpfulDaniel G.
Very friendly and professional staff. Was shown my way to the unit, told where to park and where the restrooms are. Very clean facility, excellent facility! Easy access to load, free carts to help with moving the load. The best U Hall on Highway 380 in prosper, Frisco and Aubrey/little Elm.CHRISTINE H. | Premières impressions
Dry helpful people at this locationTONY K. | Premières impressions
Le client n'a pas laissé de commentaire.Ryan C.
I would love to talk with a district manager if anyone cares to really hear EVERYTHING that went wrong. This was the worst experience of any transaction of any kind I have ever had in my life!KARL H.
Cashier very friendly and polite and helpful. Thank you so much for very great service.KUSUM K.
Le client n'a pas laissé de commentaire.ALWIN H.
Le client n'a pas laissé de commentaire.Reynold V.
The guy that hooked up my trailer went above and beyond to check why the trailer lights were not working. He looked in the fuse box and replaced the fuse and I was on my way. This was awesome customer service. Merci.SHARLA R.
Thank you for your wonderful support in a stressful time for us!DONALD J.
Le client n'a pas laissé de commentaire.Arnab C.
Le client n'a pas laissé de commentaire.Reno M.
The air conditioning wasn't working. Other than that, check out and check in we're fast and easy the truck was clean and the people were friendly.Ian B.
Le client n'a pas laissé de commentaire.Robert G.
Immediate attention, very quick and professional I was very impressed for the easy and fast process to return the truck and the rest of the equipment, it was awesome.Gregorio M.
Le client n'a pas laissé de commentaire.Thomas B.
Another entrance to drive in to.DAVID C.
Very organized, well run facility. Employees knowledgeable and friendly.Lois S.
Le client n'a pas laissé de commentaire.CHRISTOPHER K.
Easy peasyROBERT J.
Le client n'a pas laissé de commentaire.Wayne R.
Le client n'a pas laissé de commentaire.Justin M.
Le client n'a pas laissé de commentaire.Lisa R.
Ya'll were fantastic, it was our move that killed us and the weather!LESLIE C.
Something to improve is that the return process is easy but i've called you guys 4 times to check to see if the return process was over but you guys are hard to get a hold of or you guys just don't answer the phoneAsha M.
Le client n'a pas laissé de commentaire.ruben s. | Premières impressions
Scheduled appointment for hitch installation by directly talking to the local store but did not get any email confirmation for 4 days. Tried calling back to add renting trailer and confirm earlier appointment but phone call always goes to national customer service line and wait was over 2 hrs as I had to hung up adter 30 mins a couple times. When my trailer reservation is finally made they some how moved my hitch installation to 3 days after my trailer pick up date. What the hell am i going to do with a trailer without hitch. Called again next day and still gies to natio al line and hours of wait and after the agents passed me iver to couple departments one if ghe managers reached out to local store to find out whats going on. They ordered hitch very late, 3 days after I made my appointment and it would not reach locatikn on time so they moved my appointment. After talking to them ghey made an arrangement to get hitch from nearby location and confirmed my original appointme t date. Went there at the scheduled time only to find that hitch is still not recieved. Then I was directed to another local store who did my installation. I wanted to pick up my trailer from this location also but these guys wouldnt accept existing reservation as its not for their store. Made new reservation but price is 50 $more for same itinerary. So I went back to original store and picked trailer there. All in all one week of hell dealing with stuff get done. Equipment is great and drop off was pleasent but pick up and hitch installation was pure hell with lot of ineffeciencies. Very disaapointed. Reservation no 96223944. Phone no 972-900-1106malla R.
I reserved and paid for a unit online that was supposed to be move in ready with a lock in the unit. When I arrived the door to access the facility was broken and no lock was inside my unit. I couldn't secure my belongings and had to make other arrangements. I called the next day and was on hold for over 45 minutes. Had to go into the facility to cancel my order and they were severely understaffed. Too many other storage facilities around to risk your belongings at this place.Gene S. | Online Move In
Le client n'a pas laissé de commentaire.Marc S.
Owner â€¦Kevinâ€¦is very efficient and helpfuldAVID J.
Le client n'a pas laissé de commentaire.CHARLOTTE O.
Le client n'a pas laissé de commentaire.Robert W.
Good folks, busy place, clean storage, location is so soWILLIAM S.
They were slammed with about 10-15 rental returns at 5pm, so that the line backed out to the highway. and only one person I could see who was taking in the returns. NEED MORE PEOPLE on duty to direct traffic. The entry became a chokepoint for those coming in and going out. Unacceptable. Also, the truck door cable came off its roller when I tried to close the door. Not good, if I had still been loading and transporting our items!!!!!,Donald H.
Awesome staff and facilities. Had three storage units there and felt like homeChris G. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFERY F.
Keep what you are doingLEWIS T.
Just having problem on the elevator keep on stop workingJaypee m. | Expérience générale
Le client n'a pas laissé de commentaire.VINCENT B.
Le client n'a pas laissé de commentaire.MICHAEL WAYNE W.
Le client n'a pas laissé de commentaire.Edward M. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES O.
I had a truck reserved at another location and when I went to that location the truck was not there. They had to move to this location.John H.
Le client n'a pas laissé de commentaire.Rochelle L.
Le client n'a pas laissé de commentaire.Luke F.
Le client n'a pas laissé de commentaire.Zucchini W.
Le client n'a pas laissé de commentaire.LUIS R.
Le client n'a pas laissé de commentaire.Corey D.
Le client n'a pas laissé de commentaire.Paige A.
Le client n'a pas laissé de commentaire.Jimmy B.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Jason W.
Excellent service and very professional.BARRY B.
Excellent service à la clientèle. Clean store and knowledgeable staff. I will rent again from this storeTHOMAS B.
Le client n'a pas laissé de commentaire.GREGORY P.
All is goodBRYANT EDWIN JR W.
Le client n'a pas laissé de commentaire.Ashley S.
Le client n'a pas laissé de commentaire.KALYANA D.
Can not think of a thing. It was great!PEGGY ANN H.
Le client n'a pas laissé de commentaire.JOHN-RYAN B.
Le client n'a pas laissé de commentaire.JANELL B.
This location is now my top pick. Quick and easy drop off. Great staff.Gary V.
Staff was very kind, informative and knowledgable. Whomever is managing this facility is doing an amazing job training staff, and running a top notch operation.David S. | Premières impressions
Nick was terribleMaximilian M.
Friendly. Efficient.Clark S.
Nothing! Great Job U-Haul Prosper!!Jarael H.
Le client n'a pas laissé de commentaire.Brian B.
Lady helping us was extremely knowledgeableERIC L.
Excellent staff and great work!CARLOS R.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.Luke F.
Le client n'a pas laissé de commentaire.YOKESHIA C. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony W. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD M.
It was very very busy but they were still friendly and helpful.NANCY B.
I had some trouble trying to do an online reservation. The actual pickup was very quick and efficient. The staff was extra helpful and friendly.CHARLES B.
Le client n'a pas laissé de commentaire.Kanita S. | Premières impressions
Le client n'a pas laissé de commentaire.Kanita S. | Expérience générale
I would never recommend this location to anyone even my enemies. The U haul stole my money I drove the truck only 46-48 miles give or take they charged me a sweet 111 miles. I even Over filled the tank. When manager called he was so rude and did not want to listen to me. I explained to him, the Tollway will show how much I used the truck and i consider u haul is an honor system. He said the truck has had 158000 Miles on it. I said your truck meter doe snot work and I need a refund. He said he cannot refund and I had to hang up and letting him know I will continue My complaint. He was very rude and out of order. I told him I never had issues with u Haul before but he did not listen. He did not bother to check his Old Truck and simply says customer is wrong. Very Sad truth about U haul. Now I know their cars are manipulated to read more, Aubrey Winridge Area to Plano back to U-Haul Prosper Location 1566 US 380 West , Prosper Texas. never go to this location. What a wasteSeyed S.
Le client n'a pas laissé de commentaire.Charles P.
Le client n'a pas laissé de commentaire.Robert J.
I returned the truck very clean but unfortunately when I was filling it with gasoline I stepped on a puddle of water and it seems that the drivers side floor mat got a little dirty It was raining non stop Yo my surprise I receive the bill and I was charged 25 dollars for cleaning I dont agree with that and it has made me angry and disappointed I would like to have the charges reversed because it's not fairKAMEL B.
Great customer service from both Nicks ...extremely friendly and over the top with there experience and customer service ... would recommend this site truly because of those guys.. 5 star if you ask meMarc J. | Premières impressions
All very easy to get unit and move into the unit.Mary Elizabeth E. | Online Move In
Vehicle has obvious electrical damage. I was forced to hold the high beam flash on for the duration of my driving else no head lights. Running lights worked so the rear looked normal. It is overly obvious this vehicle was not serviced nor inspected prior to my rental. Secondly, the drivers side mirror does not maintained adjustment while driving making lane changes dangerous. This rental should have never been allowed. I want a full refund. I rent a truck once or twice every other month. My previous rental had scheduling problems. I am questioning my relationship with this organization given that I have options in the DFW area. You need to contact me regarding this disaster.TIMOTHY H.
well worn - the truck leaked up in the attic area getting several boxes wet great location - prompt, friendly easy to worth with the 4 people that helped usRALPH Z.
Staff was friendly and well trained. The trailer was ready when I arrived. I was able to drop off the trailer quickly when I returned.Mark E.
Truck needed new wiper blades.CASEY M.
Le client n'a pas laissé de commentaire.Travis F. | Expérience générale
The staff and equipment is great, but U-haul your check in process is slow, even if you do everything ahead of time online.George C.
Le client n'a pas laissé de commentaire.Eric M.
Everything was smooth and efficient. ThanksYAN F.
Le client n'a pas laissé de commentaire.DAVID N.
Super friendly and professional employees! Will definitely use them again in the future!MARLA M.
Le client n'a pas laissé de commentaire.ERICH R.
Le client n'a pas laissé de commentaire.DANIEL T. | Premières impressions
Le client n'a pas laissé de commentaire.Fabian A.
Le client n'a pas laissé de commentaire.Enrique G.
Le client n'a pas laissé de commentaire.Lonnie I.
We return our equipment after hours. The online return app is so user friendly. Returning the equipment was a breeze. Will definitely be using this location again!Ken P.
The location is experiencing personnel issues with the manager out due to FMLA and few location staff members present. Personnel from other locations were filling in and making things work which was appreciated. I rented and confirmed a trailer which was not at the location when I arrived to pick it up. This was needed for a scheduled move so it was problematic. The gentleman that was filling in at the location was able to make a substitution that allow me to maintain the scheduled times. I appreciate his willingness to work through things. When the rental was returned, the check was also done by any individual from another location who was very helpful. Thank you to those that provided assistance. The ratings above are not a reflection of those that were there working, but rather of the locations lack of effective management.Shellie T.
Customer service was through the roof. Thanksjoe G.
For AC storage spaces- need to keep an eye on thermostat.Sophia S. | Expérience générale
Le client n'a pas laissé de commentaire.ONIE L.
Le client n'a pas laissé de commentaire.Matthew C. | Expérience générale
Overall. friendly people and great customer service . Storage building was always clean and accessible.Alejandro R. | Expérience générale
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.YOUNG HWAN C.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.Kj j. | Expérience générale
These young men were working in the rain and were on top of their game. Very well mannered and just a pleasure to see young men being responsible and eager to help. Awesome crew!!KENNETH C.
Le client n'a pas laissé de commentaire.James A.
The AC worked, but no air conditioning would blow out of the vents no matter what setting the air flow was set to. I could smell an odor of gasoline in the passenger cabin. The equipment was clean, but not well maintained.Robert M.
Le client n'a pas laissé de commentaire.AMY M.
Incredibly fast and easy drop-off. I did nothing but pull up and i was gone in 30 sec. nothing at all for me to do. I got my invoice vis email as I was driving off!Raymond S.
Le client n'a pas laissé de commentaire.Ralph H.
Good customer serviceThomas F.
I could never reach the facility by phine, I always had to drive to facility to get questions or concerns handled. Even calling Josh Snead, manager, on his cell brought NO response. He did not answer and never returned the calls. Only one outside keypad was operable and if there was an issue with it, call help button produced no results, so was hesitant to go after hoursellen b. | Expérience générale
Le client n'a pas laissé de commentaire.Carlton J. | Premières impressions
Le client n'a pas laissé de commentaire.Jaypee m. | Premières impressions
Le client n'a pas laissé de commentaire.Durant G. | Premières impressions
Le client n'a pas laissé de commentaire.MELODY K. | Expérience générale
Excellent service, friendly staff. Very professional.STEVEN T. | Premières impressions
Very nice facility, friendly and helpful staff. Great experience.David B. | Premières impressions
Great experience!!Aikken L. | Expérience générale
Great staff and outstanding customer service. They were extremely helpful.Abubakarr C. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia T. | Expérience générale
Le client n'a pas laissé de commentaire.JIM W. | Expérience générale
Great place to keep my possession stored.BEAR S. | Expérience générale
Josh does a great job running this facility!!!BILLY R. | Expérience générale
MerciMelinda F. | Expérience générale
Le client n'a pas laissé de commentaire.ILIR D. | Expérience générale
Le client n'a pas laissé de commentaire.Yongsoo K. | Expérience générale
Le client n'a pas laissé de commentaire.Chandra A. | Expérience générale
Le client n'a pas laissé de commentaire.KATHERINE K. | Expérience générale
Friendly staff helpful. Good lighting safe place great location highly recommend to allNaomi P. | Expérience générale
Le client n'a pas laissé de commentaire.WALTER M. | Premières impressions
The lady who helped me was great! I'm sorry that I don't remember her name.Thomas A. | Premières impressions
Staff were always friendly and helpful. The storage unit was clean and very useful for the time we needed it. Merci.Timothy H. | Expérience générale
The staff has always been helpful and easy to work with.Greg J. | Expérience générale
I have an average rating because I reserved a 10x15 storage unit online for 154 $. When I got there I was told they didn't have that unit and I would have to go on the third floor for 179 $. That's not good business.Brian H. | Premières impressions
Le client n'a pas laissé de commentaire.AMANDA M. | Premières impressions
Professional and helpful staff.Suhayb K. | Expérience générale
Le client n'a pas laissé de commentaire.Tri S. | Expérience générale
Josh is the best uhaul manager on planet Earth. Josh should swiftly be promoted to CEO. Everything was great. Especially Josh.DARLENE W. | Premières impressions
Amazing staff! The best customer service I’ve ever experienced at a U-haul!!karina c. | Premières impressions
Perfect thanjsGrace H. | Expérience générale
Le client n'a pas laissé de commentaire.BILLY R. | Premières impressions
Le client n'a pas laissé de commentaire.DAWN B. | Premières impressions
Le client n'a pas laissé de commentaire.richard r. | Expérience générale
Moved all my belongings out of my unit and closed my rental agreement in November 2020. A month later the manger left me a voicemail stating they found a lock on the unit I was renting so they reopened the unit under my name. The fact that this can even be done is just crazy. Several calls to them to correct the issue but the manger was never available and the help desk said they would leave a message for him to call me back. March 30th 2021 - I finally receive a call back from U-Haul but only because I haven't paid my "rent". I explained my situation for the 10th time. Never received an apology but it appears the unit is finally closed out of my name... for now.Nicholas A. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELA H. | Premières impressions
Le client n'a pas laissé de commentaire.Thaddeus G. | Premières impressions
Extremely professional and exceptional staff. The entire truck and storage rental/usage experience was very positive. Outstanding!!!Luis C. | Expérience générale
Quick in and out. Staff was helpful and amazing.Suhayb K. | Premières impressions
Le client n'a pas laissé de commentaire.Todd H. | Expérience générale
Josh Snead is what all UHAUL's should have to compliment the Business, he goes above and beyond the expectations for us loyal customers. I will always use UHAUL because of employees like Joshua Sneadcristy w. | Premières impressions
Le client n'a pas laissé de commentaire.Ross G. | Premières impressions
Josh, Tatum and team are fantastic at serving customers! I've gotten a trailer hitch here for my bike rack, rented a van for a few hours, and now have a storage unit. I highly recommend this U-Haul store.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Greg J. | Premières impressions
The staff were very friendly and helpful, and took time to make sure that all of my questions were answered, and that I knew how to access the storage unit after business hours.Timothy H. | Premières impressions
I have been a loyal customer of Prosper Uhaul for almost two years..The staff have always gone above and beyond to ensure that I receive the best customer for each experience..Ive moved twice and had a storage during my time with Uhaul of Prosper and I recommend them highlyLatrisha L. | Expérience générale
Le client n'a pas laissé de commentaire.ellen b. | Premières impressions
Le client n'a pas laissé de commentaire.Lindsey G. | Online Move In
Le client n'a pas laissé de commentaire.LISA W. | Expérience générale
Le client n'a pas laissé de commentaire.kevin L. | Expérience générale
Great customer service, the lady was helpful and professional.Abubakarr C. | Premières impressions
Main doors to storage units don't open after offices hours close. That is a problem, when needing wide doorway.BRIAN J. | Online Move In
Le client n'a pas laissé de commentaire.Keith R. | Expérience générale
Management is a joke. Dont waste your time this location. Dont use uhaul period because they do nothing to assist you in complaint process other than to apologizeMONICA F. | Expérience générale
Le client n'a pas laissé de commentaire.Ayesha S. | Expérience générale
Le client n'a pas laissé de commentaire.Gentry C. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS R. | Expérience générale
greatest service ever!!erfan e. | Expérience générale
The girl that checked us in was friendly and helpful.Vanessa M. | Premières impressions
The woman who helped me move in could not have been more helpful! She was awesome! Helped me get into the building, find my unit, got my lock for me and brought it back to me all with a smile on her face. She was so kind and I was so grateful for the easy move in experience! 10/10 would recommend to friends this particular facility!Kimberly S. | Online Move In
Tatum was great not just the 1st time but the 2nd as well when my daughter needed a space. Great employee.Steven R. | Online Move In
Josh and a few of the other male staff, were very helpful, in making sure that my needs were taken care of. I greatly appreciate their help, time and effort Thank you again for all of your help! Genia B.Genia B. | Expérience générale
Very Clean and secureJason S. | Online Move In
Le client n'a pas laissé de commentaire.mark b. | Premières impressions
Le client n'a pas laissé de commentaire.Kristi C. | Premières impressions
Le client n'a pas laissé de commentaire.Kwanza A. | Online Move In
The Uhaul has been great. Unfortunately, with the changes to the road that it is on, it makes it difficult to get to and from for us. We would rather have convenient.DENISE P. | Expérience générale
The staff is extremely friendly and accommodating in the equipment is in excellent working order. Probably the best U-Haul facility I've been to.Alan F. | Premières impressions
Le client n'a pas laissé de commentaire.Lucille P. | Premières impressions
Great experienceReggie B. | Premières impressions
My experience with this facility has been excellent. Very convenient and the staff very friendly. Extremely clean and well kept. I would recommend this facility to anyone I know and if I every need storage again I will come back. Great experience.Tim R. | Expérience générale
Le client n'a pas laissé de commentaire.CaPrea W. | Premières impressions
Le client n'a pas laissé de commentaire.FRANK M. | Premières impressions
Friendly staff, extensive U-Haul selection of products and services including climate controlled storage; a no brainer.Al M. | Premières impressions
Terrible staff, not willing to help or give information. Not friendly at all (probably did not want to work on Sundays). Love the facilities, but I don't remember being attended like this before.Vinicius P. | Premières impressions
Two primary issues with this location: 1. Only one elevator and the one elevator is the slowest every made 2. Sometimes the lines to get service in the store are insanely long. I once had to wait an hour to get serviceSteve M. | Expérience générale
Mr. Josh Sneed was extremely informative, helpful and professional. He made the entire rental process easy and convenient. His customer service approach and style is definitely five stars!!!Luis C. | Premières impressions
Josh and his team operate a smooth operation of this facility. Everyone is helpful, knowledgeable and willing to help. I've used U-Haul on the West and East coast multiple times and this by far has been the best experience. I highly recommend this team and the services they provide. Keep up the great work TEAM Josh.Bobby S. | Expérience générale
Josh and his staff are always courteous and helpful. Josh always goes the extra mile to ensure my questions are answered and any issues are resolved.Savvas Learning C. | Premières impressions
My only problem is tat the rent is too high.Randy B. | Expérience générale
Le client n'a pas laissé de commentaire.BRANDON M. | Expérience générale
Le client n'a pas laissé de commentaire.Richard A. | Premières impressions
The young lady was very knowledgeable,and very niceRichard P. | Expérience générale
Top notch facility. Clean, easing loading/unloading dock, free use of carts, and a clean restroom. Would highly recommend this place for your storage needs. I used the inside climate control storage.Patrick H. | Expérience générale
I don't recommend the place because I had reserved a 10x15 but the staff never offered me a 10x15. everytime they offered me 10x10 and I ended up paying more in the long run because my stuff never fitted a 10x10.Chandra A. | Premières impressions
Le client n'a pas laissé de commentaire.Yanina A. | Expérience générale
Le client n'a pas laissé de commentaire.Clay R. | Expérience générale
Great Customer Service. Employees always willing to help.Heather B. | Expérience générale
GOOD JOB OVER THE YEARS KEEP UP THE JOBCRAIG M. | Expérience générale
Thanks for all your help. Made my move to Texas easyOmar G. | Expérience générale
The staff was very friendly and helpful.Bobby S. | Premières impressions
Le client n'a pas laissé de commentaire.Gary C. | Premières impressions
I rented a storage unit there because you offered forklift services. I really needed that for my business and when I called on you to provide that service you gladly did. Merci.kent k. | Expérience générale
Great location! Utilized them for a climate-controlled unit and rented several dollies's during our move. The GM Josh is awesome and very helpful! Will definatly use them again for future moving/storage needs.Scott K. | Expérience générale
The General Manager at Frisco Uhaul in Prosper Texas, Joshua Snead was excellent and provided me with service & help that made me feel like family or a very good friend! My 2014 Subaru Outback Needed major surgery to expand the holes to install the trailer hitch. Joshua broke his drill and borrowed a drill from another Uhaul facility which also broke! Mr. Sneed bought a new drill the next morning and personally completed the hitch installment by noon!! I was treated like his family and we became friends! *I am moving to Prosper soon and I will Return his kindness.. and reward him (somehow) with an appropriate action!! Thanks to Frisco Uhaul General Manager Joshua Sneed for being the BEST!! Sincerely, Phil ChapmanPHILIP C. | Premières impressions
Le client n'a pas laissé de commentaire.Derrick T. | Expérience générale
This is the cleanest Uhaul I have ever visited, plus, the staff are knowledgeable and helpfulCAROL A. | Premières impressions
Josh was excellent. He explained everything and his customer service was top notch. He genuinely care about his customer. I'll definitely use this facility for additional storage space.Christopher M. | Premières impressions
Le client n'a pas laissé de commentaire.Roderick W. | Expérience générale
I was always well taken care .The staff responded friendly ,i don't see the same guys frm last year tho..they wer just amazing,not that have an issue with the new team on board,its just friendly faces and the smiles.Sushma J. | Expérience générale
Le client n'a pas laissé de commentaire.PETER G. | Premières impressions
Anna Lewis was really kind, helpful, and provided a professional experience. She ensured that we had everything we needed and even walked us to our storage unit. Also the manager on-site also helped me fix some lighting issues that I could not figure out on my trailer. God Bless!joshua m. | Expérience générale
On Saturday morning when I came to get access to my new storage unit - there were at least 12 people in line, and took me an hour to get service at the register. Then on Sunday when I went to go unload into the units, employess had parked their cars at the unloading doc. Someone came ot move a car but I had unloaded so she just left at the doc. Employee attitudes except for one gentlemen Josh on his nametag. The other females had very negative attitudes and felt like I was bothering them to ask them to move carsSteve M. | Premières impressions
Josh Snead the GM at the Frisco/Prosper location is a tireless worker he’s a rock star!Kendrick S. | Premières impressions
Move in process was easier than in the past. However, we were not informed that there would be a lock on our unit that staff would have to remove. So after hauling stuff up to unit, we had to go back down to get a staff member to let us in our unit. Kind of annoying they didn't do that in the first place. For about 6 people In the line in front of me, took about 30 minutes, all with online reservations.Ashley S. | Online Move In
My pin wouldn't let me in and I called the after hours number. Josh the General Manager answered promptly and was happy to assist.Creniques Events &. | Premières impressions
The office staff and the cleaning staff were all so friendly and helpful.Robert H. | Expérience générale
Le client n'a pas laissé de commentaire.Mark S. | Expérience générale
Le client n'a pas laissé de commentaire.Rachelle C. | Expérience générale
Le client n'a pas laissé de commentaire.Candace W. | Premières impressions
By looking at the reviews online I was worried that I wouldn't get good customer service at this location, BUT I WAS TOTALLY WRONG!!! Bryce was VERY helpful, patient, and courteous, if it wasn't for him I wouldn't rate 5 stars. THANK YOU BRYCE!JENNIFER F. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly P. | Expérience générale
Le client n'a pas laissé de commentaire.marc b. | Expérience générale
Le client n'a pas laissé de commentaire.Sherrie D. | Expérience générale
Josh S. Is AMAZING! He went above and beyond to help us. This was the best customer service I have EVER experienced. He took his time to help us and found us the most convenient place to park the truck for an easy move in. He's a wonderful asset to your team!LEVI P. | Premières impressions
Le client n'a pas laissé de commentaire.Belinda M. | Expérience générale
There was a long line and I was next so the kid working asked me what I wanted and when I told him I was closing my unit, he said just give me the number. I did and the auto payment hit anyone a few days later. I called but got someone who is not at that store and she took a message. I went into the store and was given a receipt that says it was reversed but it still hit my account. I should have gotten my refund plus a pro rated refund for the prior month of a few days, but you have many broken processesRich L. | Expérience générale
Le client n'a pas laissé de commentaire.Charlotte k. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph D. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHANIE T. | Online Move In
I closed my account in person on Feb 17, 2020. On Feb 23rd I was later charged for the unit I was no longer using. On Feb 24th, I emailed the branch manager notifying them that I had closed my account a week earlier and disputed the charge with my credit card company. I received no response. On March 23rd, I was charged again. I went to the U-haul website and closed my account again and disputed the charge with my credit card company again. On April 2nd, I received a late notice from the branch about my failure to pay for the storage unit and notification that I was being charged a 15,00 $ late fee. I again emailed the branch manager the above information and didn't receive a response. I am extremely disappointed with the branch's account management and will never use U-Haul Moving & Storage of Frisco Prosper again. They have lost me as a customer forever. Please feel free to use this feedback directly with the branch so they can learn from this incident.Kayla W. | Expérience générale
The staff was extremely friendly and professional. The facility has exceptional cleanliness appearance.jerry c. | Premières impressions
Anna Lewis as well as every employee I interacted with at this store were very friendly, answered all of my questions promptly and recommended services that fit my needs. They all seemed eager and willing to help me and I was very comfortable there. Great job and I will be highly recommending this storage facility. Merci.Bailey D. | Premières impressions
Le client n'a pas laissé de commentaire.kent h. | Expérience générale
Your staff members were very helpful and accommodating the whole time I used your facility. I stored my items there for 2+ years so I have spoken with your staff on many occasions. I have spoken with Irene many times. She is an asset to your company. Great employee!!!ZSANINE S. | Expérience générale
Le client n'a pas laissé de commentaire.Albert T. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA M. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan H. | Expérience générale
Le client n'a pas laissé de commentaire.Kisha R. | Premières impressions
I would have given perfect experience had we received a proration for early exit. I was charged for a full month and a few days later was my move in day, so uhaul got a months rent for a few days of storage. There was nothing I could do because I couldn't move two full storage lockers early so I was stuck paying for the full month. This left a sour taste in my mouth on a otherwise perfect experience.Alex O. | Expérience générale
The staff were professional, friendly, and helpful. When I meet the front desk staff, I make an immediate decision about whether I trust them or feel confident about using a location. The young woman at the front desk exhibited all of those qualities. I walked out of two other facilities when the staff were not meeting this important criteria.Pamela H. | Premières impressions
Phenomenal and awesome service. No issues at all. 👍🏾Randall C. | Expérience générale
Great experience! Such nice, personable and friendly people in the office. I felt very welcomed and shared some laughs with them as well. It was an excellent experience.Candice R. | Premières impressions
Great customer service!Lauren G. | Expérience générale
I felt safe leaving my things here while I was out of the country.kelly F. | Expérience générale
The cost for my 10X15 unit -174,50 $ was in excess of the cost advertised in the office (134,50 $ est.). I moved storage facilities for two reason, primarily cost and then location to my home...RON C. | Expérience générale
very friendly and capable assistant manager (Josh Snead)Darwin S. | Premières impressions
I MOVED OUT ON 11-3-2019 NOT 12-27-2019Dedorah W. | Expérience générale
The facility was always clean and well lit.Robert B. | Expérience générale
Staff was friendly. I purchased 3 storage units and while one person was helping with the trucks another person was getting the units set up for me to save time. Great service and easy to work with.Jessica A. | Premières impressions
Great team at this location. Always helpful and efficient. Keep up the great work.Gary T. | Expérience générale
Rental experience went perfect, but haven’t actually moved anything in yet.James M. | Premières impressions
Nice well trained staff. Seemed a bit understaffed for a busy Sunday morning. I am guessing your business is tough to predict. Nice facility clean and orderly.Gary T. | Premières impressions
Everything was explained throughly about how to access my unit. I got to look at my unit beforehand to make sure it was what I wanted. The staff was friendly.Katelyn B. | Premières impressions
Love this place! Staff is always friendly and smiling. Storage facilities are bright and clean.David P. | Premières impressions
The truck and storage rental process was smooth. The staff was friendly and informative. The price was affordable and in budget. At times it seemed you were a bit understaffed for a Saturday.john W. | Premières impressions
Customer service was awesome. Location of storage space ideal! Thanks for the helpani'ya b. | Premières impressions
Impossible to speak to anyone when you call. No one ever answers the phone as a result of this I could never speak to anyone about my storage and my account was charged and my things were moved out.Valerie J. | Expérience générale
NiceRandall K. | Expérience générale
i received great helpCLARENCE W. | Premières impressions
Very friendly and there to help Customer Service there to help and servebrenda s. | Expérience générale
Great staff!Thomas S. | Expérience générale
The staff is rude especially when you call. One person in particular can't remember her name but she acts like she is mad at the world. Rude all the time. Be careful when calling in to make payments.Stephanie R. | Expérience générale
Very prompt and courteous serviceGlenda R. | Premières impressions
We have utilized this storage facility for over a year. It is conveniently located on the north side of US 380 in Prosper. The temperature controlled environment is a very nice feature.Robert K. | Expérience générale
Fast and easyChristopher D. | Premières impressions
The reason why it wasn't excellent because the truck was in bad shape. Need an alignment.Tavarus T. | Expérience générale
Great service.will p. | Expérience générale
NDavid M. | Expérience générale
Joshua was Awesome...😊🙏🏻BEAR S. | Premières impressions
Nice people and convient location.Jacquelyn H. | Premières impressions
Terrible customer service. The Manager tried her best and I appreciate it - however she never apologized for her staff's condescending and rude behavior. I received 13,5X10 and not 15x10.Christina P. | Premières impressions
Great customer services from all personal.will p. | Premières impressions
Great service easy getting rental set upThomas S. | Premières impressions
Great customer service!Tim A. | Premières impressions
My total experience was great.John F. J. | Expérience générale
The manager was very customer friendly. The young lady that did the reservation & paperwork was all smiles & ready to explain details. Later I saw her physically helping a man return a trailer. melvin j. | Premières impressions
Unit I wanted wasn't available due to repairs. The elevator was horrible. Was not pleased with that service. But the staff was great.Valerie J. | Premières impressions
The clerk was nice and helpful.Katherine H. | Premières impressions
S.O.ERIC C. | Expérience générale
Paving the parking areas was a significant and much needed improvement.Phil K. | Expérience générale
Request a 20 % discount on rental needed this weekend May 25th My past 15months 3 or 4 = 6x12 Box Trailers 2 = Open Rail Trailers 1 = 24" MovingTruck 1 = Small Moving Truck 1 = 10×15 Storage UnitDenise s. | Expérience générale
I was treat.nice quick.Joe L. | Premières impressions
We had storage for a year! This is the best location we have ever experienced! Always a friendly staff, clean and just overall a good experienceCameron Y. | Expérience générale
You guys are very professional and friendly. I can't say that about a lot of places i do business with. I will be a long time customer. Thank you very much.pat s. | Expérience générale
Clean area and friendly staffGerrit M. | Expérience générale
Professional and friendly staff. Clean and well maintained vehicles.LARRY M. | Expérience générale
I've been renting vehicles and using your storage since 1975 with excellent customer service. I wasn't able to pay my storage bill. UH let me remove my belongings FREE of charge. Customer for life TYBERNARD B. | Expérience générale
Very happy with how Talia Dacosta found what I particularly needed.she was friendly and comfortable to speak with.Always had a smile.Sushma J. | Premières impressions
Everything was terrific! Easy access and everyone was so friendly and helpful!Beth S. | Expérience générale
Great staff and a awesome manager Brain,he is a knowlageble manager. I have used different U hales but this one is the best, and again the staff is awesome.Ruben P. | Expérience générale
Transitioning frm Colorado to Texas, I had issues with my AT rental, that I was ready to give up. After, a day late & multiple phone calls, I got it squared away. We need MORE Brian & Tyler's in TexasGenia B. | Premières impressions
Great Service!James H. | Expérience générale
My wife and I were shown the location of our unit at the facility. We were able to check out and made sure that it would serve our needs. Just waiting to start unloading materials.Roy M. | Premières impressions
This is actually my second time st this location! Best one by far!Laci A. | Expérience générale
They were wonderful to work with! Highly recommend using this company.Mary S. | Premières impressions
I showed up Sunday with my planned rental. Staff accommodated me immediately when I realized the space I thought would be adequate wasn't. This eased my mind greatly on how quick the staff responded.kelly w. | Premières impressions
Great help and good customer serviceanissa s. | Premières impressions
The young lady that helped me was absolutely professional and caring. She knew what she was doing and very efficient. I will recommend this storage facility to anyone in need of storage. Tim C.Timithy C. | Premières impressions
The entire staff was professional, courteous, and very helpful.Jorge S. | Premières impressions
I honestly didn't get anyone's names because I came in with my kids, but everyone had so much patience with me, and with my kids. They really had amazing customer service skills.Laci A. | Premières impressions
Excellent customer service and clean placeSaleem P. | Expérience générale
GreT experience. Brian was an awesome representtive answered all our questions and concerns and made us feel welcome.Jon L. | Premières impressions
All was as expected, excellent storage facility.Mark E. | Expérience générale
The manager is impossible to contact and does not return emails.Sarah S. | Expérience générale
There were a couple of evenings where uhaul trucks were parked at the section for pick up trucks which required me to park at the larger trucks section to pick up my stuff from my storage unit.eric f. | Expérience générale
Facility is deliberately left unlocked because Uhaul is not willing to fix the door entry system. I reported a man hiding inside stairwell who was not homeless & dressed normal with backpack & cuttersHENRY S. | Premières impressions
Facility is not secure & it is known by management. Key card & codes do not work so door is left unlocked. System had been down for a long time & Uhaul shouldn't be advertising this location as securHENRY S. | Expérience générale
The service and facilities were great. Yes I will in the future and have in the past recommended this facility to friends and family. I hate that there is not a back road out. 380 is scaryCAROLYN W. | Expérience générale
The whole process was easy and quick. I was pleasantly surprised.michelle h. | Réservation
Helpful associatesLavader S. | Expérience générale
Would recommend have a redundant elevator installed. One is not enough for a facility as big as this one especially when 2/3 of the storage lockers are on the 2nd and 3rd floor.Richard T. | Expérience générale
S.O.gregg p. | Expérience générale
The staff was more then friendly and helpful. They went above and beyond! Really enjoyable interactions.Abbey P. | Expérience générale
Nice facility but construction there made accessing units difficult. There are always cars and trucks blocking parking doc to access units.Sonja S. | Expérience générale
Try to charge late fee when I was on direct pay,water damage,your a service not a nessesaty,be nice ,even your notes are unpleasant ,rules rules rulesLucy C. | Expérience générale
I would have thought Uhaul would have giving me something more than just 1 month free storage. My husband and I have rented 7 different uhauls in the past 5,5 months. No coupons ,no discountsDenise s. | Réservation
Uhaul was awesome. We're rented the 26 foot truck in Michigan and drove it to Texas. The truck was clean and basically brand new with only 15 000 miles on it. Very accommodating on both ends.Trini H. | Réservation
Everything was excellent except: Gravel driveway with potholes.RONALD B. | Expérience générale
Parking lot was a mess due to construction and heavy rain. But staff were friendly and helpful.DIANE O. | Réservation
I have used this storage facility for several years. I have had up to 7 units at one time. So yes, I would say you are an excellent facility..DEBORAH S. | Expérience générale
Brain and staff are great customer advocates and seek to provide excellent service and succeed.Arnold M. | Réservation
Very professional even while under constructionkim p. | Expérience générale
I asked the Manager to call me and they never did. If you want to knownthe second reason I won't refer please feel free to give me a call.Jamer S. | Expérience générale
In the four years that I rented a space, the parking lot and drive were never repaired. Huge holes and divots everywhere, and yet my rent increased several times. This limited access to building.KRISTY R. | Expérience générale
Overall a great experienceMike H. | Expérience générale
Uhaul has always been a wonderful storage facility around the country. Prosper is no exception. Their staff are helpful, friendly, and knowledgeable and I will use again when I need storage.Libby M. | Expérience générale
The service was excellent and the staff was very helpfulElischa B. | Expérience générale
Very courteous and efficient .Lavader S. | Réservation
The staff in this particular facility is very friendly.Graciela S. | Expérience générale
Excellent emplacement!Ursula S. | Expérience générale
Although I would use this storage facility again, there were a couple of leaks. Fortunately, nothing was destroyed.NANCY G. | Expérience générale
The woman who helped me was very helpfulBrenda A. | Réservation
The staff are great, helpful,kind, patient with people that are very stressed with the whole moving process, but contacting by phone is a is a effort in futility. hard to get to the right location.Dana W. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.