Le client n'a pas laissé de commentaire.Frederick K.
Customer Reviews for U-Haul Moving & Storage of Frisco Prosper
Pour nous contacter
Prosper, TX 75078
(1/4 mile West of the Tollway on the North side)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Check in process is lacking attention! Laid back and said will email you the final copy and today I had to call asking for credit cause I was charged for gas that I already put in! I have all my receipts!! Should not have to call back asking for credits due to being overcharged!! When I'm done I like to be DONE!! Thank you.Darrell D.
Le client n'a pas laissé de commentaire.Rodney D.
Le client n'a pas laissé de commentaire.ERNEST M.
Staff very helpfulWilliam S.
Ethan was very helpful and sympathetic to what UHaul put me through.George G.
The representative was very courteous and helpful.Deji A.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.donna D.
Le client n'a pas laissé de commentaire.DAVID L.
Guy who checked me out was very unhelpful, non-communicative. I had ordered a rental of moving blankets but they were not available and when I asked him questions about purchasing options he was very unhelpful, disrespectful of the fact that I had to pay $30+ for moving blankets I may not use again for decades. Even when asking him which truck was the one I rented, he was careless. After being pointed to the first truck, he later came and did a double take and was unsure if it was in fact the correct truck. It was. Overall, your equipment was just right for the job however it wasn't at the desired location which we worked with but the ride, unhelpful, and disrespectful employee was a huge disappointment when visiting a company I have respected and had such positive experiences with in the past. I understand the employee is very young and am thankful he's working but he needs to get his act together or you need to let him go. Merci.Victoria B.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Henry S.
Le client n'a pas laissé de commentaire.LIANG L.
Le client n'a pas laissé de commentaire.dale N.
Le client n'a pas laissé de commentaire.Steve C.
Representatives were very helpful and patient - took their time to help us with our troubles. Merci.PHYLLIS B.
I had reservation 20858810. We've always used Uhaul but this was the first time we used Moving Help since you offered it. The way the question is posed on the payment page â€œDo you want moving help?â€ Is so confusing. We trusted Uhaul and it became a nightmare with a company calling Military Moving/Jerami Spencer. We are military and thought he was legitimate. The level of up professionalism in which he runs his company and threatening us is awful. On 5/7, moving day, we called, messaged and tried to reach out for help through Uhaul and Moving Help and no one was there for us. I finally got help from Kaitlyn at the Prosper location on 5/8. She talked to her boss and then connected me to Kelly at Moving Help but this is still not resolved because Jerami Spencer is having people text me saying they are Uhaul. I don't know what else to do. Yesterday, I forwarded all texts between Military Moving to Moving Help. I need this escalated. I found out a neighbor who used them here in McKinney went through the same thing a week prior and she saved her communication with Jerami Spencer as well. moving Help needs to investigate Military Moving and any company that Mr. Spencer runs so that another innocent customer does not go through this. He is running a scam where he does not intend to send a full crew as promised and then tries to have his employee strong arm customers for the payment code. He does not have any invoices or proper billing methods. He asks for Apple Pay/cash. I believe that is against your policy. He never answers his phone, ever. Please review my case with Moving Help and rectify this. As of yesterday, he is having someone text me saying they are UHAUL, falsely representing you. L. Acevedo 949-599-4616 my info. Thank you in advance.Andrew A.
Furniture pads were wet. I have been incorrectly charged for fuel even though I filled up to the same level before return.Manish M.
I rented this size trailer specifically for an ATV that I was going to haul. I didn't realize until it was too late that the tailgate of the trailer was much narrower than the trailer itself. I was not able to accomplish the task. I drove 100 miles round-trip plus trailer rental and was not even able to use it.Sammy H.
No improvements necessary! Very helpful and nice.VENITA B.
Le client n'a pas laissé de commentaire.Seth L.
Le client n'a pas laissé de commentaire.HERNAN H.
Le client n'a pas laissé de commentaire.Steven D.
Le client n'a pas laissé de commentaire.Paula P.
Fast pickup and drop off service.Richard S.
We just dropped the vehicle off after hours. The after hours check-in process didn't seem to go very well.Scott W.
The lady at the office was very helpful.UCHECHUKWU A.
Le client n'a pas laissé de commentaire.Obinna E.
Great job as always. Love the folks at this place!John F.
Le client n'a pas laissé de commentaire.Katherine G.
Le client n'a pas laissé de commentaire.Jim H.
This was not the booked location that I had received confirmation to pick up, scanned my DL#, and payment. Waited over 30 minutes at LWs and no one showed. Then they told me to just drive to the other location. It would be impossible for any of the employees to care less thank they did. I know it's a busy market, but these self-absorbed, callous and careless people are the reason we're moving. As a local person that works in this real estate market, I would never recommend the LWs, POS location or employees. The 380 were at least physically present but could still care less and had absolute gash for personality.Brady D.
Le client n'a pas laissé de commentaire.Chris P.
From the reservation to the drop off, it's a smooth experience.Lisa M.
Le client n'a pas laissé de commentaire.BOB B.
Le client n'a pas laissé de commentaire.JOSE L.
Le client n'a pas laissé de commentaire.Kent M.
Le client n'a pas laissé de commentaire.SAI S.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Barbara S.
Le client n'a pas laissé de commentaire.Raul G.
Ignored requests to bill a new card. Were indifferent and unpleasant to work with. Badgering with calls. I'll look elsewhere the next time I am in need of a truck rentalpatrick L.
Dont charge people a $200 cleanup fee when you locked up your dumpster which they needed to clean up the truck with.Jonathan B.
Le client n'a pas laissé de commentaire.Steven N.
Le client n'a pas laissé de commentaire.JARINE J.
Le client n'a pas laissé de commentaire.Jonathan B.
We made this reservation weeks ago and reserved a furniture dolly and none were available.Jeffrey J.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.Kendrick W.
Le client n'a pas laissé de commentaire.Daniele R.
Le client n'a pas laissé de commentaire.Kyle R.
Le client n'a pas laissé de commentaire.Mina Y.
Le client n'a pas laissé de commentaire.zoltan N.
Le client n'a pas laissé de commentaire.Jim H.
Le client n'a pas laissé de commentaire.BRENDA P.
Le client n'a pas laissé de commentaire.Edgar M.
Le client n'a pas laissé de commentaire.William K.
The UNit I rented was scratched and old. Rode terrible with extremely stiff suspension. Not the fault at the staff on site but to use a decrepit older vehicle should not cost 250 for 8 hours. Just an opinionCARROLL V.
Great customer service!Darrin G.
Le client n'a pas laissé de commentaire.Barbara R.
Le client n'a pas laissé de commentaire.Steven N.
Le client n'a pas laissé de commentaire.Patricia S.
Le client n'a pas laissé de commentaire.ROBERT K.
Great experience!Christopher A.
Le client n'a pas laissé de commentaire.Jim R.
Le client n'a pas laissé de commentaire.SRINIVAS M.
I overall filled my gas and wished they could have balanced it out with the mileage I went over....Maurice G.
Landon was great !Jim C.
Le client n'a pas laissé de commentaire.Maria Anabel P.
Le client n'a pas laissé de commentaire.Josh B.
Le client n'a pas laissé de commentaire.ChezMichelle G.
Le client n'a pas laissé de commentaire.Olayinka T.
Quicker service.Wilson O.
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.JOHNI O.
Le client n'a pas laissé de commentaire.Ellis W.
Le client n'a pas laissé de commentaire.HARVEY A.
Le client n'a pas laissé de commentaire.MARCO D.
The staff was very helpful and attentive. Great staff!!GIl A.
Le client n'a pas laissé de commentaire.Robert F.
Steering / front end was very loose.STEVEN A.
Guys at the desk were awesomeJarrod R.
Le client n'a pas laissé de commentaire.Gretchen B.
Le client n'a pas laissé de commentaire.Steve H.
The Russian assistant was VERY HELPFUL! She was amazing! She needs a raise for sure!Ricmonds V.
I have used this location a few times now and it's always been good. Great staff. Friendly, attentive, and detailed.Robert K.
Le client n'a pas laissé de commentaire.Dondi S.
Le client n'a pas laissé de commentaire.Dane P.
Le client n'a pas laissé de commentaire.Vicki E.
Le client n'a pas laissé de commentaire.jones R.
Dropped off my trailer in the middle of the night. No issues, easy to find and simple enough to drop off the equipment. No personal interaction to go off ofJazzmene S.
Reservation process was fine. Pickup of the rental was fine. What was not fine is that they overstated how much fuel was in the truck on our paperwork. My fault for not checking it before I pulled away, but noticed it about a mile away from the rental location. The gas gauge was lower than what was printed on my rental agreement. I stopped and took a picture of the gas level and odometer. I had driven 1 mile at that point. I made sure to return it with a fuel level that was higher than when I received it. Sure enough when I returned the truck, they charged me for 4 gallons of fuel for returning it with less fuel than was indicated on my paperwork. I showed the representative the picture I took and he just said there was nothing he could do about it. Finally I was able to show him the timestamp on the photo, and then he agreed to refund the surcharge. Of course that was after things got heated and he told me to get out. No manager on duty, but I called Juan (the manager/owner) and left him a message. He did not return my call. I would never do business here again. Either they're incompetent or dishonest. Neither of which do I want to have any part of.Tom D.
Excellent service à la clientèlePRENTICE M.
Le client n'a pas laissé de commentaire.RAMKUMAR V.
Le client n'a pas laissé de commentaire.CHERYL E.
UHaul in Prosper, TX were very professional and I would highly recommend them.TARRANCE S.
Le client n'a pas laissé de commentaire.Carl M.
I was able to reserve the right size truck for my move. The gentlemen at the counter were very professional . He truck I rented was clean . I will definitely return .anna M.
Le client n'a pas laissé de commentaire.Noe V. | Expérience générale
Le client n'a pas laissé de commentaire.GWENDOLYN H. | Premières impressions
Le client n'a pas laissé de commentaire.RISHABH K. | Expérience générale
Le client n'a pas laissé de commentaire.Leanne B. | Premières impressions
This location is very clean, the employees are okay, and it was easy to get in and out of the locker.ROBERT C. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin C. | Expérience générale
Le client n'a pas laissé de commentaire.Charlene C. | Premières impressions
The front doors had to be forced opened thankfully I had strong men with me I could not have opened themMichele S. | Expérience générale
Very helpful staff and clean facilityjorge a. | Premières impressions
Thank you for giving me the size storage that I needed!!Donna G. | Premières impressions
Le client n'a pas laissé de commentaire.Jose C. | Expérience générale
Le client n'a pas laissé de commentaire.Cherilyn D. | Premières impressions
Le client n'a pas laissé de commentaire.laura w. | Expérience générale
Great storage facility. Clean, well lit, temperature controlled. Plenty of carts for carrying items in and out. Clean bathroom and water fountain.NEIL P. | Expérience générale
Le client n'a pas laissé de commentaire.Rodolfo H. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos Y. | Premières impressions
Le client n'a pas laissé de commentaire.DEBORAH D. | Premières impressions
Le client n'a pas laissé de commentaire.SHMUEL S. | Premières impressions
Le client n'a pas laissé de commentaire.PAULA O. | Expérience générale
Great placeDavid D. | Expérience générale
Le client n'a pas laissé de commentaire.Tony A. | Premières impressions
The person assisting me was very professional and helpful.Larry J. | Premières impressions
Le client n'a pas laissé de commentaire.Mary V. | Expérience générale
Le client n'a pas laissé de commentaire.Reagan C. | Premières impressions
Le client n'a pas laissé de commentaire.Adam T. | Expérience générale
Justin the manager is awesome!! He is by far the best communicator between staff and customer I have seen in quite some time. He made everything smooth and less stressful when you are dealing with a stressful situation. I would give him a above excellent due to his attitude, communication, but most importantly he helps make your project much easier to deal with.Sharon A. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT C. | Premières impressions
Le client n'a pas laissé de commentaire.Heather B. | Premières impressions
Le client n'a pas laissé de commentaire.Jerra B. | Premières impressions
Le client n'a pas laissé de commentaire.Deon W. | Premières impressions
Only ever had one problem. I put my card on file for automatic payments, and after 2 times running it on automatic, all of a sudden they just didn't run it. They charged me a late fee and put a lock on my unit. They did of course correct their mistake and remove the lock and fee once I reminded them I am on auto pay. They also apologized and stated they didn't know why it decided not to run the card. Other than that, they were excellent. Well lit. Plenty of space. Plenty of carts to transport. Staff was usually always at the front desk so there was little to no waiting to talk to someone.Hannah W. | Expérience générale
Le client n'a pas laissé de commentaire.Lansing D. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin C. | Premières impressions
So helpful. Thanks so much!ROBERT C. | Premières impressions
Le client n'a pas laissé de commentaire.Michael L. | Premières impressions
Le client n'a pas laissé de commentaire.Meka S. | Expérience générale
The actual storage unit could use a lot more light. Almost dark in them.Bradford v. | Expérience générale
Le client n'a pas laissé de commentaire.Doreen N. | Premières impressions
Very helpful staff and the facility is exceptionally clean.Timothy E. | Premières impressions
Is there 24 hour access?William W. | Online Move In
Le client n'a pas laissé de commentaire.Carl T. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah G. | Expérience générale
Le client n'a pas laissé de commentaire.Azhlee Y. | Expérience générale
Le client n'a pas laissé de commentaire.BYRON I. | Premières impressions
Justin was extremely helpful. Great experience.Tyler T. | Premières impressions
Le client n'a pas laissé de commentaire.Jerry L. | Expérience générale
Le client n'a pas laissé de commentaire.MARK L. | Expérience générale
Le client n'a pas laissé de commentaire.Erin G. | Expérience générale
Outstanding and professional personal. Threat everyone with respect and dignity. Merci.Rolando L. | Expérience générale
I will recommend to family and friends this facility is very clean we give thanks to Gloria and lane and the whole staff for making us feel like family thank you as again jorge and CarolWesley L. | Expérience générale
Le client n'a pas laissé de commentaire.TONY K. | Expérience générale
Le client n'a pas laissé de commentaire.terry u. | Expérience générale
Le client n'a pas laissé de commentaire.RODNEY K. | Premières impressions
Very attentive and efficient staff! The trucks are always very clean. I appreciate the attention to detail this Uhaul location provides. Lane is amazing at recommending the correct trucks, storages, and accessories to keep our business running smoothly. Merci!Wesley L. | Expérience générale
Le client n'a pas laissé de commentaire.Angelique H. | Expérience générale
Very polite and helpful staff took care of all my needs for multiple services!Melissa W. | Expérience générale
Very friendly ,great people to do business with very happy with it or everything and the way I was treatedWILLIAM E. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE M. | Premières impressions
Great staff - very helpful!Katherine G. | Premières impressions
Le client n'a pas laissé de commentaire.YOUNG J. | Expérience générale
Le client n'a pas laissé de commentaire.Glenn B. | Premières impressions
We've used UHAUL off and on for over 30 years. UHAUL and their Employees are great for ALL of your Moving Needs!Karen H. | Expérience générale
Le client n'a pas laissé de commentaire.James W. | Premières impressions
Le client n'a pas laissé de commentaire.Andre W. | Expérience générale
Rate is too high. Facility and storage spaces could be cleaner.Mohsen K. | Expérience générale
Awesome customer service and impeccable facilities. Merci.Tabatha L. | Expérience générale
Smooth transaction!Jerry L. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen W. | Premières impressions
Le client n'a pas laissé de commentaire.Keisha T. | Expérience générale
Love you all location. Anytime I'm in Texas I use you all! Excellent service!Latoyah M. | Expérience générale
A little frustrated that the reservation online indicated it would be a first floor unit, but only third floor was available at check in. Other than that, a great experience so far!Brent R. | Premières impressions
Awsome staff recommend to family and friendsWesley L. | Premières impressions
Le client n'a pas laissé de commentaire.Michele S. | Premières impressions
Thank you for keeping my belongings safe!!DIANE O. | Expérience générale
Great people!! Good prices. Thanks for safely storing my stuff for a year.Lyndie L. | Expérience générale
Gracias por su servicio! Solamente una cosa quiero pedirles, qué mantengan fumigando el edificio para que se mantenga libre de insectos y quiten los insectos muertos de los corredores y bodegas, graciasJose C. | Premières impressions
Le client n'a pas laissé de commentaire.Steve D. | Premières impressions
Le client n'a pas laissé de commentaire.EDDIE G. | Premières impressions
Le client n'a pas laissé de commentaire.Antwan R. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
The elevator was not working on move in day. No sense of urgency to have it fixed. Was told would probably be 2-3 days before repaired. Not a good experience.Steven P. | Premières impressions
It is difficult to turn into the facility. Impossible if going east on US 380 and dangerous going west.GREGORY A. | Expérience générale
Le client n'a pas laissé de commentaire.Mike S. | Expérience générale
Le client n'a pas laissé de commentaire.Brianna S. | Expérience générale
Easily accessed, clean and secure.Karen H. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen M. | Premières impressions
Le client n'a pas laissé de commentaire.Marian P. | Expérience générale
Le client n'a pas laissé de commentaire.Javier S. | Premières impressions
Key pad never worked properly. Had to go inside or just let alarm ⏰ sound off. No one ever came around to check on.WILLIAM W. | Expérience générale
I rented a car dolly for some reason the truck had a short in the electrical system and would not carry a car dolly with the lights working this made it very inconvenient for me after loading the truck for 4 hours then having to drive all the way back and get my car they said they were going to give me a discount they didn'tKEVIN D. | Expérience générale
Le client n'a pas laissé de commentaire.YOUNG J. | Premières impressions
Le client n'a pas laissé de commentaire.Jeremy T. | Expérience générale
Awesome.. give raisesMarc J. | Expérience générale
During our short stay I have tried to reach someone in person multiple times. Phone calls impossible and numerous emails unanswered. Expect to have to go to the office, in person, to ask or resolve any issues. During my check-in process there were untrained staff running the front desk. The owner, in person, actually said he will process my free month but he never did. As I checked out the employee working the desk was wonderful and handled my free month, hopefully. Still waiting for verification. Make sure this facility also trains you on how to enter the storage facility. Tip. You must swipe your care on the left hand card reader. Do not use the one on the right. The staff knows the one on the right doesn't work. Also the sliding glass door will always be open making the facility unsecure.Gregory P. | Expérience générale
Le client n'a pas laissé de commentaire.lisa k. | Premières impressions
Le client n'a pas laissé de commentaire.MATTHEW T. | Premières impressions
Very friendly and helpful. Seemed short staffed for a Friday but the guys were very helpfulScott S. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos C. | Premières impressions
Le client n'a pas laissé de commentaire.Hisham S. | Expérience générale
I had a unit there for close to 7 years. I was happy for the first 2-3 years. Then they did a fire inspection and update of the building that required our lock key left at the office until it was complete. It took forever and it was a pain to go to the office to key my key each time I needed to go into my unit. This June I was late on my payment for the 1st time in all these years because I was out of state at the time and payment was overlooked. I got charged $30 in late fees! They also locked my unit. I went to clean out my unit a couple of weeks after got back in town. I had already made the late payment and the lock was still on there. I had to go to the office to get it removed. The past few times I've been in the office it has been a long wait for assistance because there is only one person working the counter. Plus, I have been unable to get the location on the phone. Keep getting a main location automated system. Very frustrating experience the past 3 years. Glad I am all moved out as of July 15, 2021.JILLIAN M. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly D H. | Expérience générale
First class operation and Lane was the best… All the employees were awesome no complaints here… Excellent…!James L. | Expérience générale
Le client n'a pas laissé de commentaire.david V. | Premières impressions
Le client n'a pas laissé de commentaire.CRAIG G. | Expérience générale
Le client n'a pas laissé de commentaire.Rodolfo H. | Premières impressions
Brooke was my first contact person at this location and was very professional in dealing with my questions. Lane was great too and very helpful in his follow up.David G. | Premières impressions
U-Haul has the best customer service The best friendly employees I can recommend U-Haul 💯 % 👍🏻 Thank you so much U-Haul employees ⭐️⭐️⭐️⭐️⭐️Maria R. | Premières impressions
Recomiendo U-Haul Para todos y cada uno de los servicios ofrecidos por ellos. Y el personal con una excelente calidad en el servicio al cliente. ⭐️⭐️⭐️⭐️⭐️ Muchas gracias por su excelente servicio.Maria R. | Expérience générale
Le client n'a pas laissé de commentaire.mollie l. | Expérience générale
Awesome experience, team was very helpful! Im happy to have a storage.Daniel L. | Premières impressions
Le client n'a pas laissé de commentaire.SANDRA W. | Expérience générale
Le client n'a pas laissé de commentaire.Michele H. | Expérience générale
I started my relationship in September of 2020 the Managemet was Courteous and friendly I’ve only been greeted one time in the front office since May 2021 Furthermore the entire storage unit that I thought was climate control the entire building smells of mildew therefore I will be submitting a claim because my sofa is ruined and damaged from the smell of mildew which the whole building smells like that it never smelt like that before as in when I started there up until around May of this year No I wouldn’t recommend to anyone that cares about the things they have worked hard for to be stored at this LOC!JOANN MICHELLE R. | Expérience générale
Le client n'a pas laissé de commentaire.Thaddeus G. | Expérience générale
AwesomeWESLEY R. | Expérience générale
Le client n'a pas laissé de commentaire.christopher s. | Premières impressions
Le client n'a pas laissé de commentaire.poppeye n. | Expérience générale
The storage facility was fine however, there are so many Uhaul trucks that it is difficult to get to it and the staff drives dangerously fast with the trucks when they move them.Maria S. | Expérience générale
Le client n'a pas laissé de commentaire.David G. | Expérience générale
The manager Lane was amazing to Work with. I'll send everyone there.Brandon F. | Premières impressions
Le client n'a pas laissé de commentaire.david c. | Premières impressions
Le client n'a pas laissé de commentaire.Vijay S. | Premières impressions
Le client n'a pas laissé de commentaire.Sara S. | Expérience générale
It was not lite but I only went in during the day.PHILLIP T. | Expérience générale
Le client n'a pas laissé de commentaire.Ruben R. | Premières impressions
Le client n'a pas laissé de commentaire.Camilla G. | Premières impressions
I had my storage unit for 5 years. No issues.RENEE F. | Expérience générale
Great assistance from everyone. Professional and friendly.Jan S. | Premières impressions
The parking situation was a little annoying. Employee was parked in the loading zone and we had to wait a while until they were available to move their vehicleMaria S. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD P. | Expérience générale
Lane Cox was very polite courteous and super professional, and his staff who checked me in and out went above and beyond the services provided at Frisco Prosper uhaul. This was a great experience beings it was the first time I had rented from Uhaul. No doubt in my mind this is the place to go and will highly recommend Lane Cox and company to all in the future. Thx for all your help. Jim Lutz & family.James L. | Premières impressions
Very friendly and professional staff. Was shown my way to the unit, told where to park and where the restrooms are. Very clean facility, excellent facility! Easy access to load, free carts to help with moving the load. The best U Hall on Highway 380 in prosper, Frisco and Aubrey/little Elm.CHRISTINE H. | Premières impressions
Dry helpful people at this locationTONY K. | Premières impressions
Le client n'a pas laissé de commentaire.ruben s. | Premières impressions
I reserved and paid for a unit online that was supposed to be move in ready with a lock in the unit. When I arrived the door to access the facility was broken and no lock was inside my unit. I couldn't secure my belongings and had to make other arrangements. I called the next day and was on hold for over 45 minutes. Had to go into the facility to cancel my order and they were severely understaffed. Too many other storage facilities around to risk your belongings at this place.Gene S. | Online Move In
Awesome staff and facilities. Had three storage units there and felt like homeChris G. | Expérience générale
Just having problem on the elevator keep on stop workingJaypee m. | Expérience générale
Le client n'a pas laissé de commentaire.Edward M. | Expérience générale
Staff was very kind, informative and knowledgable. Whomever is managing this facility is doing an amazing job training staff, and running a top notch operation.David S. | Premières impressions
Le client n'a pas laissé de commentaire.YOKESHIA C. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony W. | Premières impressions
Le client n'a pas laissé de commentaire.Kanita S. | Premières impressions
Le client n'a pas laissé de commentaire.Kanita S. | Expérience générale
Great customer service from both Nicks ...extremely friendly and over the top with there experience and customer service ... would recommend this site truly because of those guys.. 5 star if you ask meMarc J. | Premières impressions
All very easy to get unit and move into the unit.Mary Elizabeth E. | Online Move In
Le client n'a pas laissé de commentaire.Travis F. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL T. | Premières impressions
For AC storage spaces- need to keep an eye on thermostat.Sophia S. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew C. | Expérience générale
Overall. friendly people and great customer service . Storage building was always clean and accessible.Alejandro R. | Expérience générale
Le client n'a pas laissé de commentaire.Kj j. | Expérience générale
I could never reach the facility by phine, I always had to drive to facility to get questions or concerns handled. Even calling Josh Snead, manager, on his cell brought NO response. He did not answer and never returned the calls. Only one outside keypad was operable and if there was an issue with it, call help button produced no results, so was hesitant to go after hoursellen b. | Expérience générale
Le client n'a pas laissé de commentaire.Carlton J. | Premières impressions
Le client n'a pas laissé de commentaire.Jaypee m. | Premières impressions
Le client n'a pas laissé de commentaire.Durant G. | Premières impressions
Le client n'a pas laissé de commentaire.MELODY K. | Expérience générale
Excellent service, friendly staff. Very professional.STEVEN T. | Premières impressions
Very nice facility, friendly and helpful staff. Great experience.David B. | Premières impressions
Great experience!!Aikken L. | Expérience générale
Great staff and outstanding customer service. They were extremely helpful.Abubakarr C. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia T. | Expérience générale
Le client n'a pas laissé de commentaire.JIM W. | Expérience générale
Great place to keep my possession stored.BEAR S. | Expérience générale
Josh does a great job running this facility!!!BILLY R. | Expérience générale
MerciMelinda F. | Expérience générale
Le client n'a pas laissé de commentaire.ILIR D. | Expérience générale
Le client n'a pas laissé de commentaire.Yongsoo K. | Expérience générale
Le client n'a pas laissé de commentaire.Chandra A. | Expérience générale
Le client n'a pas laissé de commentaire.KATHERINE K. | Expérience générale
Friendly staff helpful. Good lighting safe place great location highly recommend to allNaomi P. | Expérience générale
Le client n'a pas laissé de commentaire.WALTER M. | Premières impressions
The lady who helped me was great! I'm sorry that I don't remember her name.Thomas A. | Premières impressions
Staff were always friendly and helpful. The storage unit was clean and very useful for the time we needed it. Merci.Timothy H. | Expérience générale
The staff has always been helpful and easy to work with.Greg J. | Expérience générale
I have an average rating because I reserved a 10x15 storage unit online for $154. When I got there I was told they didn't have that unit and I would have to go on the third floor for $179. That's not good business.Brian H. | Premières impressions
Le client n'a pas laissé de commentaire.AMANDA M. | Premières impressions
Professional and helpful staff.Suhayb K. | Expérience générale
Le client n'a pas laissé de commentaire.Tri S. | Expérience générale
Josh is the best uhaul manager on planet Earth. Josh should swiftly be promoted to CEO. Everything was great. Especially Josh.DARLENE W. | Premières impressions
Amazing staff! The best customer service I’ve ever experienced at a U-haul!!karina c. | Premières impressions
Perfect thanjsGrace H. | Expérience générale
Le client n'a pas laissé de commentaire.BILLY R. | Premières impressions
Le client n'a pas laissé de commentaire.DAWN B. | Premières impressions
Le client n'a pas laissé de commentaire.richard r. | Expérience générale
Moved all my belongings out of my unit and closed my rental agreement in November 2020. A month later the manger left me a voicemail stating they found a lock on the unit I was renting so they reopened the unit under my name. The fact that this can even be done is just crazy. Several calls to them to correct the issue but the manger was never available and the help desk said they would leave a message for him to call me back. March 30th 2021 - I finally receive a call back from U-Haul but only because I haven't paid my "rent". I explained my situation for the 10th time. Never received an apology but it appears the unit is finally closed out of my name... for now.Nicholas A. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELA H. | Premières impressions
Le client n'a pas laissé de commentaire.Thaddeus G. | Premières impressions
Extremely professional and exceptional staff. The entire truck and storage rental/usage experience was very positive. Outstanding!!!Luis C. | Expérience générale
Quick in and out. Staff was helpful and amazing.Suhayb K. | Premières impressions
Le client n'a pas laissé de commentaire.Todd H. | Expérience générale
Josh Snead is what all UHAUL's should have to compliment the Business, he goes above and beyond the expectations for us loyal customers. I will always use UHAUL because of employees like Joshua Sneadcristy w. | Premières impressions
Le client n'a pas laissé de commentaire.Ross G. | Premières impressions
Josh, Tatum and team are fantastic at serving customers! I've gotten a trailer hitch here for my bike rack, rented a van for a few hours, and now have a storage unit. I highly recommend this U-Haul store.Kelly B. | Premières impressions
Le client n'a pas laissé de commentaire.Greg J. | Premières impressions
The staff were very friendly and helpful, and took time to make sure that all of my questions were answered, and that I knew how to access the storage unit after business hours.Timothy H. | Premières impressions
I have been a loyal customer of Prosper Uhaul for almost two years..The staff have always gone above and beyond to ensure that I receive the best customer for each experience..Ive moved twice and had a storage during my time with Uhaul of Prosper and I recommend them highlyLatrisha L. | Expérience générale
Le client n'a pas laissé de commentaire.ellen b. | Premières impressions
Le client n'a pas laissé de commentaire.Lindsey G. | Online Move In
Le client n'a pas laissé de commentaire.LISA W. | Expérience générale
Le client n'a pas laissé de commentaire.kevin L. | Expérience générale
Great customer service, the lady was helpful and professional.Abubakarr C. | Premières impressions
Main doors to storage units don't open after offices hours close. That is a problem, when needing wide doorway.BRIAN J. | Online Move In
Le client n'a pas laissé de commentaire.Keith R. | Expérience générale
Management is a joke. Dont waste your time this location. Dont use uhaul period because they do nothing to assist you in complaint process other than to apologizeMONICA F. | Expérience générale
Le client n'a pas laissé de commentaire.Ayesha S. | Expérience générale
Le client n'a pas laissé de commentaire.Gentry C. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS R. | Expérience générale
greatest service ever!!erfan e. | Expérience générale
The girl that checked us in was friendly and helpful.Vanessa M. | Premières impressions
The woman who helped me move in could not have been more helpful! She was awesome! Helped me get into the building, find my unit, got my lock for me and brought it back to me all with a smile on her face. She was so kind and I was so grateful for the easy move in experience! 10/10 would recommend to friends this particular facility!Kimberly S. | Online Move In
Tatum was great not just the 1st time but the 2nd as well when my daughter needed a space. Great employee.Steven R. | Online Move In
Josh and a few of the other male staff, were very helpful, in making sure that my needs were taken care of. I greatly appreciate their help, time and effort Thank you again for all of your help! Genia B.Genia B. | Expérience générale
Very Clean and secureJason S. | Online Move In
Le client n'a pas laissé de commentaire.mark b. | Premières impressions
Le client n'a pas laissé de commentaire.Kristi C. | Premières impressions
Le client n'a pas laissé de commentaire.Kwanza A. | Online Move In
The Uhaul has been great. Unfortunately, with the changes to the road that it is on, it makes it difficult to get to and from for us. We would rather have convenient.DENISE P. | Expérience générale
The staff is extremely friendly and accommodating in the equipment is in excellent working order. Probably the best U-Haul facility I've been to.Alan F. | Premières impressions
Le client n'a pas laissé de commentaire.Lucille P. | Premières impressions
Great experienceReggie B. | Premières impressions
My experience with this facility has been excellent. Very convenient and the staff very friendly. Extremely clean and well kept. I would recommend this facility to anyone I know and if I every need storage again I will come back. Great experience.Tim R. | Expérience générale
Le client n'a pas laissé de commentaire.CaPrea W. | Premières impressions
Le client n'a pas laissé de commentaire.FRANK M. | Premières impressions
Friendly staff, extensive U-Haul selection of products and services including climate controlled storage; a no brainer.Al M. | Premières impressions
Terrible staff, not willing to help or give information. Not friendly at all (probably did not want to work on Sundays). Love the facilities, but I don't remember being attended like this before.Vinicius P. | Premières impressions
Two primary issues with this location: 1. Only one elevator and the one elevator is the slowest every made 2. Sometimes the lines to get service in the store are insanely long. I once had to wait an hour to get serviceSteve M. | Expérience générale
Mr. Josh Sneed was extremely informative, helpful and professional. He made the entire rental process easy and convenient. His customer service approach and style is definitely five stars!!!Luis C. | Premières impressions
Josh and his team operate a smooth operation of this facility. Everyone is helpful, knowledgeable and willing to help. I've used U-Haul on the West and East coast multiple times and this by far has been the best experience. I highly recommend this team and the services they provide. Keep up the great work TEAM Josh.Bobby S. | Expérience générale
Josh and his staff are always courteous and helpful. Josh always goes the extra mile to ensure my questions are answered and any issues are resolved.Savvas Learning C. | Premières impressions
My only problem is tat the rent is too high.Randy B. | Expérience générale
Le client n'a pas laissé de commentaire.BRANDON M. | Expérience générale
Le client n'a pas laissé de commentaire.Richard A. | Premières impressions
The young lady was very knowledgeable,and very niceRichard P. | Expérience générale
Top notch facility. Clean, easing loading/unloading dock, free use of carts, and a clean restroom. Would highly recommend this place for your storage needs. I used the inside climate control storage.Patrick H. | Expérience générale
I don't recommend the place because I had reserved a 10x15 but the staff never offered me a 10x15. everytime they offered me 10x10 and I ended up paying more in the long run because my stuff never fitted a 10x10.Chandra A. | Premières impressions
Le client n'a pas laissé de commentaire.Yanina A. | Expérience générale
Le client n'a pas laissé de commentaire.Clay R. | Expérience générale
Great Customer Service. Employees always willing to help.Heather B. | Expérience générale
GOOD JOB OVER THE YEARS KEEP UP THE JOBCRAIG M. | Expérience générale
Thanks for all your help. Made my move to Texas easyOmar G. | Expérience générale
The staff was very friendly and helpful.Bobby S. | Premières impressions
Le client n'a pas laissé de commentaire.Gary C. | Premières impressions
I rented a storage unit there because you offered forklift services. I really needed that for my business and when I called on you to provide that service you gladly did. Merci.kent k. | Expérience générale
Great location! Utilized them for a climate-controlled unit and rented several dollies's during our move. The GM Josh is awesome and very helpful! Will definatly use them again for future moving/storage needs.Scott K. | Expérience générale
The General Manager at Frisco Uhaul in Prosper Texas, Joshua Snead was excellent and provided me with service & help that made me feel like family or a very good friend! My 2014 Subaru Outback Needed major surgery to expand the holes to install the trailer hitch. Joshua broke his drill and borrowed a drill from another Uhaul facility which also broke! Mr. Sneed bought a new drill the next morning and personally completed the hitch installment by noon!! I was treated like his family and we became friends! *I am moving to Prosper soon and I will Return his kindness.. and reward him (somehow) with an appropriate action!! Thanks to Frisco Uhaul General Manager Joshua Sneed for being the BEST!! Sincerely, Phil ChapmanPHILIP C. | Premières impressions
Le client n'a pas laissé de commentaire.Derrick T. | Expérience générale
This is the cleanest Uhaul I have ever visited, plus, the staff are knowledgeable and helpfulCAROL A. | Premières impressions
Josh was excellent. He explained everything and his customer service was top notch. He genuinely care about his customer. I'll definitely use this facility for additional storage space.Christopher M. | Premières impressions
Le client n'a pas laissé de commentaire.Roderick W. | Expérience générale
I was always well taken care .The staff responded friendly ,i don't see the same guys frm last year tho..they wer just amazing,not that have an issue with the new team on board,its just friendly faces and the smiles.Sushma J. | Expérience générale
Le client n'a pas laissé de commentaire.PETER G. | Premières impressions
Anna Lewis was really kind, helpful, and provided a professional experience. She ensured that we had everything we needed and even walked us to our storage unit. Also the manager on-site also helped me fix some lighting issues that I could not figure out on my trailer. God Bless!joshua m. | Expérience générale
On Saturday morning when I came to get access to my new storage unit - there were at least 12 people in line, and took me an hour to get service at the register. Then on Sunday when I went to go unload into the units, employess had parked their cars at the unloading doc. Someone came ot move a car but I had unloaded so she just left at the doc. Employee attitudes except for one gentlemen Josh on his nametag. The other females had very negative attitudes and felt like I was bothering them to ask them to move carsSteve M. | Premières impressions
Josh Snead the GM at the Frisco/Prosper location is a tireless worker he’s a rock star!Kendrick S. | Premières impressions
Move in process was easier than in the past. However, we were not informed that there would be a lock on our unit that staff would have to remove. So after hauling stuff up to unit, we had to go back down to get a staff member to let us in our unit. Kind of annoying they didn't do that in the first place. For about 6 people In the line in front of me, took about 30 minutes, all with online reservations.Ashley S. | Online Move In
My pin wouldn't let me in and I called the after hours number. Josh the General Manager answered promptly and was happy to assist.Creniques Events &. | Premières impressions
The office staff and the cleaning staff were all so friendly and helpful.Robert H. | Expérience générale
Le client n'a pas laissé de commentaire.Mark S. | Expérience générale
Le client n'a pas laissé de commentaire.Rachelle C. | Expérience générale
Le client n'a pas laissé de commentaire.Candace W. | Premières impressions
By looking at the reviews online I was worried that I wouldn't get good customer service at this location, BUT I WAS TOTALLY WRONG!!! Bryce was VERY helpful, patient, and courteous, if it wasn't for him I wouldn't rate 5 stars. THANK YOU BRYCE!JENNIFER F. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly P. | Expérience générale
Le client n'a pas laissé de commentaire.marc b. | Expérience générale
Le client n'a pas laissé de commentaire.Sherrie D. | Expérience générale
Josh S. Is AMAZING! He went above and beyond to help us. This was the best customer service I have EVER experienced. He took his time to help us and found us the most convenient place to park the truck for an easy move in. He's a wonderful asset to your team!LEVI P. | Premières impressions
Le client n'a pas laissé de commentaire.Belinda M. | Expérience générale
There was a long line and I was next so the kid working asked me what I wanted and when I told him I was closing my unit, he said just give me the number. I did and the auto payment hit anyone a few days later. I called but got someone who is not at that store and she took a message. I went into the store and was given a receipt that says it was reversed but it still hit my account. I should have gotten my refund plus a pro rated refund for the prior month of a few days, but you have many broken processesRich L. | Expérience générale
Le client n'a pas laissé de commentaire.Charlotte k. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph D. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHANIE T. | Online Move In
I closed my account in person on Feb 17, 2020. On Feb 23rd I was later charged for the unit I was no longer using. On Feb 24th, I emailed the branch manager notifying them that I had closed my account a week earlier and disputed the charge with my credit card company. I received no response. On March 23rd, I was charged again. I went to the U-haul website and closed my account again and disputed the charge with my credit card company again. On April 2nd, I received a late notice from the branch about my failure to pay for the storage unit and notification that I was being charged a $15 late fee. I again emailed the branch manager the above information and didn't receive a response. I am extremely disappointed with the branch's account management and will never use U-Haul Moving & Storage of Frisco Prosper again. They have lost me as a customer forever. Please feel free to use this feedback directly with the branch so they can learn from this incident.Kayla W. | Expérience générale
The staff was extremely friendly and professional. The facility has exceptional cleanliness appearance.jerry c. | Premières impressions
Anna Lewis as well as every employee I interacted with at this store were very friendly, answered all of my questions promptly and recommended services that fit my needs. They all seemed eager and willing to help me and I was very comfortable there. Great job and I will be highly recommending this storage facility. Merci.Bailey D. | Premières impressions
Le client n'a pas laissé de commentaire.kent h. | Expérience générale
Your staff members were very helpful and accommodating the whole time I used your facility. I stored my items there for 2+ years so I have spoken with your staff on many occasions. I have spoken with Irene many times. She is an asset to your company. Great employee!!!ZSANINE S. | Expérience générale
Le client n'a pas laissé de commentaire.Albert T. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA M. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan H. | Expérience générale
Le client n'a pas laissé de commentaire.Kisha R. | Premières impressions
I would have given perfect experience had we received a proration for early exit. I was charged for a full month and a few days later was my move in day, so uhaul got a months rent for a few days of storage. There was nothing I could do because I couldn't move two full storage lockers early so I was stuck paying for the full month. This left a sour taste in my mouth on a otherwise perfect experience.Alex O. | Expérience générale
The staff were professional, friendly, and helpful. When I meet the front desk staff, I make an immediate decision about whether I trust them or feel confident about using a location. The young woman at the front desk exhibited all of those qualities. I walked out of two other facilities when the staff were not meeting this important criteria.Pamela H. | Premières impressions
Phenomenal and awesome service. No issues at all. 👍🏾Randall C. | Expérience générale
Great experience! Such nice, personable and friendly people in the office. I felt very welcomed and shared some laughs with them as well. It was an excellent experience.Candice R. | Premières impressions
Great customer service!Lauren G. | Expérience générale
I felt safe leaving my things here while I was out of the country.kelly F. | Expérience générale
The cost for my 10X15 unit ($174,5) was in excess of the cost advertised in the office ($134,5 est.). I moved storage facilities for two reason, primarily cost and then location to my home...RON C. | Expérience générale
very friendly and capable assistant manager (Josh Snead)Darwin S. | Premières impressions
I MOVED OUT ON 11-3-2019 NOT 12-27-2019Dedorah W. | Expérience générale
The facility was always clean and well lit.Robert B. | Expérience générale
Staff was friendly. I purchased 3 storage units and while one person was helping with the trucks another person was getting the units set up for me to save time. Great service and easy to work with.Jessica A. | Premières impressions
Great team at this location. Always helpful and efficient. Keep up the great work.Gary T. | Expérience générale
Rental experience went perfect, but haven’t actually moved anything in yet.James M. | Premières impressions
Nice well trained staff. Seemed a bit understaffed for a busy Sunday morning. I am guessing your business is tough to predict. Nice facility clean and orderly.Gary T. | Premières impressions
Everything was explained throughly about how to access my unit. I got to look at my unit beforehand to make sure it was what I wanted. The staff was friendly.Katelyn B. | Premières impressions
Love this place! Staff is always friendly and smiling. Storage facilities are bright and clean.David P. | Premières impressions
The truck and storage rental process was smooth. The staff was friendly and informative. The price was affordable and in budget. At times it seemed you were a bit understaffed for a Saturday.john W. | Premières impressions
Customer service was awesome. Location of storage space ideal! Thanks for the helpani'ya b. | Premières impressions
Impossible to speak to anyone when you call. No one ever answers the phone as a result of this I could never speak to anyone about my storage and my account was charged and my things were moved out.Valerie J. | Expérience générale
NiceRandall K. | Expérience générale
i received great helpCLARENCE W. | Premières impressions
Very friendly and there to help Customer Service there to help and servebrenda s. | Expérience générale
Great staff!Thomas S. | Expérience générale
The staff is rude especially when you call. One person in particular can't remember her name but she acts like she is mad at the world. Rude all the time. Be careful when calling in to make payments.Stephanie R. | Expérience générale
Very prompt and courteous serviceGlenda R. | Premières impressions
We have utilized this storage facility for over a year. It is conveniently located on the north side of US 380 in Prosper. The temperature controlled environment is a very nice feature.Robert K. | Expérience générale
Fast and easyChristopher D. | Premières impressions
The reason why it wasn't excellent because the truck was in bad shape. Need an alignment.Tavarus T. | Expérience générale
Great service.will p. | Expérience générale
NDavid M. | Expérience générale
Joshua was Awesome...😊🙏🏻BEAR S. | Premières impressions
Nice people and convient location.Jacquelyn H. | Premières impressions
Terrible customer service. The Manager tried her best and I appreciate it - however she never apologized for her staff's condescending and rude behavior. I received 13,5X10 and not 15x10.Christina P. | Premières impressions
Great customer services from all personal.will p. | Premières impressions
Great service easy getting rental set upThomas S. | Premières impressions
Great customer service!Tim A. | Premières impressions
My total experience was great.John F. J. | Expérience générale
The manager was very customer friendly. The young lady that did the reservation & paperwork was all smiles & ready to explain details. Later I saw her physically helping a man return a trailer. melvin j. | Premières impressions
Unit I wanted wasn't available due to repairs. The elevator was horrible. Was not pleased with that service. But the staff was great.Valerie J. | Premières impressions
The clerk was nice and helpful.KATHERINE H. | Premières impressions
S.O.ERIC C. | Expérience générale
Paving the parking areas was a significant and much needed improvement.Phil K. | Expérience générale
Request a 20 % discount on rental needed this weekend May 25th My past 15months 3 or 4 = 6x12 Box Trailers 2 = Open Rail Trailers 1 = 24" MovingTruck 1 = Small Moving Truck 1 = 10×15 Storage UnitDenise s. | Expérience générale
I was treat.nice quick.Joe L. | Premières impressions
We had storage for a year! This is the best location we have ever experienced! Always a friendly staff, clean and just overall a good experienceCameron Y. | Expérience générale
You guys are very professional and friendly. I can't say that about a lot of places i do business with. I will be a long time customer. Thank you very much.pat s. | Expérience générale
Clean area and friendly staffGerrit M. | Expérience générale
Professional and friendly staff. Clean and well maintained vehicles.LARRY M. | Expérience générale
I've been renting vehicles and using your storage since 1975 with excellent customer service. I wasn't able to pay my storage bill. UH let me remove my belongings FREE of charge. Customer for life TYBERNARD B. | Expérience générale
Very happy with how Talia Dacosta found what I particularly needed.she was friendly and comfortable to speak with.Always had a smile.Sushma J. | Premières impressions
Everything was terrific! Easy access and everyone was so friendly and helpful!Beth S. | Expérience générale
Great staff and a awesome manager Brain,he is a knowlageble manager. I have used different U hales but this one is the best, and again the staff is awesome.Ruben P. | Expérience générale
Transitioning frm Colorado to Texas, I had issues with my AT rental, that I was ready to give up. After, a day late & multiple phone calls, I got it squared away. We need MORE Brian & Tyler's in TexasGenia B. | Premières impressions
Great Service!James H. | Expérience générale
My wife and I were shown the location of our unit at the facility. We were able to check out and made sure that it would serve our needs. Just waiting to start unloading materials.Roy M. | Premières impressions
This is actually my second time st this location! Best one by far!Laci A. | Expérience générale
They were wonderful to work with! Highly recommend using this company.Mary S. | Premières impressions
I showed up Sunday with my planned rental. Staff accommodated me immediately when I realized the space I thought would be adequate wasn't. This eased my mind greatly on how quick the staff responded.kelly w. | Premières impressions
Great help and good customer serviceanissa s. | Premières impressions
The young lady that helped me was absolutely professional and caring. She knew what she was doing and very efficient. I will recommend this storage facility to anyone in need of storage. Tim C.Timithy C. | Premières impressions
The entire staff was professional, courteous, and very helpful.Jorge S. | Premières impressions
I honestly didn't get anyone's names because I came in with my kids, but everyone had so much patience with me, and with my kids. They really had amazing customer service skills.Laci A. | Premières impressions
Excellent customer service and clean placeSaleem P. | Expérience générale
GreT experience. Brian was an awesome representtive answered all our questions and concerns and made us feel welcome.Jon L. | Premières impressions
All was as expected, excellent storage facility.Mark E. | Expérience générale
The manager is impossible to contact and does not return emails.Sarah S. | Expérience générale
There were a couple of evenings where uhaul trucks were parked at the section for pick up trucks which required me to park at the larger trucks section to pick up my stuff from my storage unit.eric f. | Expérience générale
Facility is deliberately left unlocked because Uhaul is not willing to fix the door entry system. I reported a man hiding inside stairwell who was not homeless & dressed normal with backpack & cuttersHENRY S. | Premières impressions
Facility is not secure & it is known by management. Key card & codes do not work so door is left unlocked. System had been down for a long time & Uhaul shouldn't be advertising this location as securHENRY S. | Expérience générale
The service and facilities were great. Yes I will in the future and have in the past recommended this facility to friends and family. I hate that there is not a back road out. 380 is scaryCAROLYN W. | Expérience générale
The whole process was easy and quick. I was pleasantly surprised.michelle h. | Réservation
Helpful associatesLavader S. | Expérience générale
Would recommend have a redundant elevator installed. One is not enough for a facility as big as this one especially when 2/3 of the storage lockers are on the 2nd and 3rd floor.Richard T. | Expérience générale
S.O.gregg p. | Expérience générale
The staff was more then friendly and helpful. They went above and beyond! Really enjoyable interactions.Abbey P. | Expérience générale
Nice facility but construction there made accessing units difficult. There are always cars and trucks blocking parking doc to access units.Sonja S. | Expérience générale
Try to charge late fee when I was on direct pay,water damage,your a service not a nessesaty,be nice ,even your notes are unpleasant ,rules rules rulesLucy C. | Expérience générale
I would have thought Uhaul would have giving me something more than just 1 month free storage. My husband and I have rented 7 different uhauls in the past 5,5 months. No coupons ,no discountsDenise s. | Réservation
Uhaul was awesome. We're rented the 26 foot truck in Michigan and drove it to Texas. The truck was clean and basically brand new with only 15 000 miles on it. Very accommodating on both ends.Trini H. | Réservation
Everything was excellent except: Gravel driveway with potholes.RONALD B. | Expérience générale
Parking lot was a mess due to construction and heavy rain. But staff were friendly and helpful.DIANE O. | Réservation
I have used this storage facility for several years. I have had up to 7 units at one time. So yes, I would say you are an excellent facility..DEBORAH S. | Expérience générale
Brain and staff are great customer advocates and seek to provide excellent service and succeed.Arnold M. | Réservation
Very professional even while under constructionkim p. | Expérience générale
I asked the Manager to call me and they never did. If you want to knownthe second reason I won't refer please feel free to give me a call.Jamer S. | Expérience générale
In the four years that I rented a space, the parking lot and drive were never repaired. Huge holes and divots everywhere, and yet my rent increased several times. This limited access to building.KRISTY R. | Expérience générale
Overall a great experienceMike H. | Expérience générale
Uhaul has always been a wonderful storage facility around the country. Prosper is no exception. Their staff are helpful, friendly, and knowledgeable and I will use again when I need storage.Libby M. | Expérience générale
The service was excellent and the staff was very helpfulElischa B. | Expérience générale
Very courteous and efficient .Lavader S. | Réservation
The staff in this particular facility is very friendly.Graciela S. | Expérience générale
Excellent emplacement!Ursula S. | Expérience générale
Although I would use this storage facility again, there were a couple of leaks. Fortunately, nothing was destroyed.NANCY G. | Expérience générale
The woman who helped me was very helpfulBrenda A. | Réservation
The staff are great, helpful,kind, patient with people that are very stressed with the whole moving process, but contacting by phone is a is a effort in futility. hard to get to the right location.Dana W. | Expérience générale
Mercitayna t. | Expérience générale
The staff really helped me on the move out process. Merci!JEFF Y. | Expérience générale
Convenient and we will go back.Larry M. | Expérience générale
Great facilityJerome S. | Expérience générale
air conditioned facility means that the facility is actually cool. Not once that I went to the facility was the storage unit cool. In 98 degree weather the facility should not be at 83 degrees.Antoinette R. | Expérience générale
We had a great experience. Thanks. TonyTONY A. | Expérience générale
Pleasent experience , very helpful staffDIAMOND S. | Expérience générale
This is the second time I've stored with this Uhaul. Highly recommend it - professional staff ,clean facilities.Mary H. | Expérience générale
Very convenient and great location.Bill P. | Expérience générale
Everything was great doing my stay from Dec to June.Georgetta M. | Expérience générale
I was dissapointed that the final month could not be prorated as I missed the date by two days, so I will end up paying for almost a whole month for an empty storage unit.KAREN C. | Expérience générale
I think uhaul is one of the finest and well run companies for service I have encountered. The representatives are all very proficient...above what I would think their pay grade would merit.John H. | Expérience générale
Excellent, no problems.ANTHONY D. | Expérience générale
Great location. Workers were always helpful and knowledgeable.David T. | Expérience générale
The staff at this location were very helpfulTATYANA G. | Expérience générale
S.O.Joshua G. | Expérience générale
The staff here is very personable and helpful. Was never concerned about the belongings in my storage unit, and their prices are reasonable. Would definitely recommend them.Dede M. | Expérience générale
ExcellentJODY E. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!