Customer Reviews for U-Haul Moving & Storage of Fullerton

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Everyone we interacted with was really helpful and friendly. Excellent service à la clientèle. Would come back again

Évaluation :

5

Perfect! The young man at the counter promptly assisted us, hooked up the trailer to our vehicle & we were on our way in maybe 25 mins.

Évaluation :

5

Friendly customer service.

Évaluation :

5

The truck I rented I could not adjust the outside mirrors. Please fix that.

Évaluation :

4

More front desk help

Évaluation :

3

Location is nice and clean all equipment was fully stocked and also had nice accessories. The employee that helped me was the worst I've ever dealt with. As a long time customer, I have never experienced such bad customer service. - I was in the lobby waiting to be helped and someone walks in and I asked if the person worked here. His reply was “I'm wearing the shirt what do you think that means?” - I decided to change the type of trailer to rent and wanted to make sure the price was adjusted because the receipt still showed the other price. His response was that the computer has a glitch, you'll get it at the right price later. I asked him to please get the correct contract and his response was that I was making him work too hard. He didn't want to walk all the way back inside to make the proper change on the contract. I asked him if he was sure that I wouldn't be charge more and he started to yell at me saying “sir, you don't have to rent from us, but trust me it will change later and just the paper is different Than what's on the computer, because there is a glitch in our system.” He later did make the change and gave me the correct contract. Saying “oh it didn't go through so now it's correct.” Who talks to customers like that? It's unacceptable behavior for an employee to speak to customers that way.

Évaluation :

5

Rep. Was very nice and helpful Also his helper, young guy that brought out the truck. There was some used wipes in the door I didn't considered that as not clean. ALSO, the guy at the Buena Pak location helped me reserve the truck in Fullerton, he was very helpful and very polite. Thank you all for all the work you guys do. CM

Évaluation :

5

friendly and professional

Évaluation :

5

thank you UHaul...God bless!

Évaluation :

5

The person there helped get the trailer attached and unattached no issues - Great customer Service.

Évaluation :

5

Todo excelente. Muy buena atención al cliente. José me ayudo mucho.

Évaluation :

5

Best service as always

Évaluation :

5

i forgot the names of the two guys that helped me. they both did a fantastic job. check in and check out.

Évaluation :

5

Everything went good

Évaluation :

5

I receive friendly and helpful service I would recommend U-Haul to all my friends.

Évaluation :

5

I rent often and the service is quick on pick-up and return.

Évaluation :

2

Employees ignore the customers probably because they're understaffed. tried to return my truck was charged for another day because I was ignored

Évaluation :

4

(U) did and excellent job. Thanks

Évaluation :

5

great service but didn't receive moving pads

Évaluation :

1

I will never rent from U-haul again. My bill was was more than the agreement. I did everything that was asked. Retuned it, swept, folded blankets and you doubled my bill.

Évaluation :

5

Gas was below 1/4 tank so we had to get gas early. I feel all trucks should start at a minimum of 1/2 of a tank.

Évaluation :

4

Have more 10' truck available.

Évaluation :

5

all good yes recomended

Évaluation :

5

This location is always on the ball. Why buy a truck when renting is so easy.

Évaluation :

5

Don't care to use my personal phone to do uhaul check in and out would rather have you guys use your phones otherwise it was a seamless experience

Évaluation :

5

Can't think of anything.

Évaluation :

5

I just think paying for mileage and replacing gas is high especially for people in a pandemic loosing jobs so they have to move out of the home. No AAA or Costco discount.

Évaluation :

5

You guys are doing great.

Évaluation :

5

Everything was great. Employees were kind and prompt. Equipment was clean and ready to go and turn in.

Évaluation :

1

My fuel lines were disconnected by homeless folks apperantly and gasoline started leaking out as I was trying to fill. They should really have better security on site.

Évaluation :

5

Unlimited miles because you charge extra per mile

Évaluation :

1

Rented a 6x12” trailer for side by side ATV and was told to use this and my ATV didn't fit had to return it and still was Charged .. very frustrated and dissatisfied with the service

Évaluation :

5

Bien

Évaluation :

5

Easy steps to rent. Tks.

Évaluation :

5

Customer service excellent. Our vehicle was new with only 11 000 miles, much appreciated! Will definitely use U-Haul again.

Évaluation :

1

Bad customer service

Évaluation :

5

We had a concern at another location and through the call center we were moved to this location and they were overly accommodating and amazing. Merci.

Évaluation :

5

Awesome customer service at site . They are a great team and know how to take care of their customers :):):)

Évaluation :

5

Noticeable squeaky brakes rear of van. Other than that, this is the 4th time renting a van & always an easy process.

Évaluation :

5

Battery on truck was not working

Évaluation :

5

U-Haul Moving & Storage of Fullerton accepted and processed my return before their scheduled opening hours.

Évaluation :

5

The staff here were professional and very helpful. I was able to reserve a truck and pick it up with ease. Returning the truck was easy and quick.

Évaluation :

3

We went to this store after visiting the Placentia location and they said they couldn't reserve one for us but to go to the Fullerton location. Fullerton had it but the customer service wasn't the greatest. The guy checking us in just left the door open and walked away from us - didn't say another word. The guy who checked us in was GREAT! Younger guy and customer service was much better. I avoid going to this location because the customer service isn't great and there's usually always a long line.

Évaluation :

5

Whoever that was that rang me up and helped with the trailer is a good worker, appreciate his diligence and help.

Évaluation :

5

All staff was very polite and helpful.

Évaluation :

1

They gave me a truck with over 127000 miles on it, this truck was so bad while driving on a freeway it wants to change lanes by itself. I was surprised that they gave me truck which is not appropriate to drive on freeway even though I told your representative that I will be driving close to 100 miles and would like to have a truck which is easier to handle for a 66 years old person. I think since I decline the additional insurance coverage they gave me this truck intentionally so I get in an accident your truck will be repaired at my cost.

Évaluation :

5

The guy helping me was awesome!! He was busy helping other people but he handled his business. He's an asset to your business! Give him a raise!!

Évaluation :

1

We had to go about an hour away to pick up the Car hauling Dolly, wasn't told till a few hours before we were to pick it up. Very inconvenient. Were not informed that an appliance dolly wasn't coming with the truck when it was rented, had to make another trip out to a different location for that. Staff was helpful, but the overall process was seriously lacking customer service. When you go to get equipment that you reserved in advance, it should be at the closest location, your customer shouldn't have to drive over an hour away because the equipment didn't show up at the specified location when it was supposed to, and to be told, "sorry the equipment didn't come here", one of the u-haul staff should've made sure the equipment was available when it was reserved and we were there to pick it up.

Évaluation :

5

Great service in and out thanks guys

Évaluation :

4

Joel service man & other man ( I forget his name Sorry) who I called to reserved a 5x9 trailer, both were friendly & good customers service. Thanks to all Uhaul staffs , well trained ðŸ'ðŸ' P/s: Uhaul have a the best trailers equipment . Best designed manufacturing engineering for Uhaul trailers . Great job ðŸ'ðŸ' GOD Bless Thi Bui

Évaluation :

5

Very helpful!

Évaluation :

4

It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.

Évaluation :

5

Great staff and storage. Thank you for the month when I was in need

Évaluation :

2

only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.

Évaluation :

5

Good job

Évaluation :

5

Exceeded my expectations thanks

Évaluation :

2

Customer service was terrible

Évaluation :

4

Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!

Évaluation :

5

I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased

Évaluation :

5

This location is full service and is professional.

Évaluation :

5

UBox delivery and pick up was efficient and friendly. Je les recommanderais à n'importe qui.

Évaluation :

2

Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.

Évaluation :

5

👍👍👍

Évaluation :

1

Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.

Évaluation :

5

Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.

Évaluation :

5

Wonderful experience both in Louisiana and California.

Évaluation :

5

you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.

Évaluation :

2

Delayed delivery, although the delivery ladies were nice and professional.

Évaluation :

5

Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!

Évaluation :

4

Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed

Évaluation :

1

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Évaluation :

4

My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van

Évaluation :

5

Monique provided excellent customer service. Merci.