Évaluations des clients U-Haul Moving & Storage of Fullerton
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Fullerton
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Vincent R. le
Newer trucks. Clean and wash windows inside the cabin.
Tiffany S. le
Your customer service is THE WORST!!! The CA folks tell me that NC has to solve my problem and NC says that CA has to solve my problem. Are you not one NATIONAL company? I have been bounced around MULTIPLE times back and forth between NC and CA and NO ONE can give me answers. NEVER AGAIN, U-Haul...NEVER AGAIN.
Lincoln S. le
1.) Help customer service representative to have accurate information on their inventory. 2.) Better Credit and Debit Card Paying Machine..For the last 4 visit your machine was not working..
julie w. le
Customer service was great
Tamara B. le
Michael was so friendly! I rented this last minute and the movers messed up moving dates so, i returned it, NOTHING ever loaded in it. 8 miles and 3 hours later and almost $70 dollars. The only problem was the service inside returning it, the gentleman couldn't crack a smile or good be friendly if you paid him. Sorry but it made me feel bad for being busy and overly stressed. Better energy would be helpful.
Jessica G. le
When I arrived it was very busy and hectic. I opted to use the app so I wouldn't have to wait, however the truck assigned to me was behind another truck and ther keys for either truck could not be located. Travis promptly helped me and got me into a different truck. Even though he was crazy busy, he displayed excellent customer service and got me on my way. Travis made sure I had all the extras I needed and that I didn't have to wait longer. He really hustled in order to help me. Thanks Travis!
Beatrice T. le
The in store wait time was long
Shawna B. le
Maybe hire more people. First they moved our reservation from the place right down the street from us to a place within a 13 mile radius, which required 20 miles on surface streets to get to our house. The wait was TERRIBLE. Over an hour in line. The staff was confused and couldn't find people's keys. Did I mention TERRIBLE?
Jennifer N. le
We were guaranteed delivery of our Uboxes by 6/29/19. They are now saying 7/8/19 with no explanation. This was a 2700 mile move and we are paying over $100/Day to sit in an empty house. We are a 24-year old couple with a baby with no extra $ for this problem. This is unacceptable and customer service won’t answer our contact form questions.
Andrew P. le
Staff very helpful and nice. Exceeded my expectations
Jesse J. le
Upon pick up vehicle was damaged and almost close to un-drivable. When mentioning to the owner (in which his shirt stated) he ignored my comments and mentioned if I either needed a Uhaul or Not. Since under pressure on my move I rented. This Uhaul location has been the worst experience I’ve had.
Maricruz J. le
The clerk Lisa? did not hand me my mattress bag at time of pick up.I had to get a refund on that, and that was a MESS. The truck was almost at E at time of pick up and smelled funky. Never again.
guy c. le
have more TV boxes in stock.
CHRIS J. le
Had to reserve in person as the website allows you to reserve equipment that isn't available at a given location. Once I arrived at the location there was only one person handling the rental transactions. They did a good job despite having to manage up to 3 transactions simultaneously.
Eric W. le
Last minute pick up. Friendly staff.
Pedro M. le
Great experience overall. Would definitely rent from you U-Haul again. Customer friendly and people who really want to help you out genuinely.
Shondrea D. le
My truck had a lot of roaches in it. I don’t have them and I hate them. These trucks need to be sprayed between uses. I left half my items overnight and was shocked at the amount of roaches I saw the next morning. Also, they didn’t tell me that the 10 foot trucks don’t have lift gate or a ramp. I strained every part of my body. Bad business to not tell customers that pertinent information.
Joella H. le
The electronic check-in took forever. I had help from a family member but it still took a long time and I wasn't sure we did everything correctly. Not sure how you can streamline it and I do understand the need for each step and each detail. I will make every effort next time to return rentals when a human is there to do the check-in.
Rene A. le
Everyone here is Amazing! Monique really made the process painless. I would definitely use this location for a third time!
Katherine P. le
This location was EXTREMELY understaffed. One employee was ill, but required to come in. Trying to get the trailer hooked up took over 30 minutes, and the installer didn't make sure I could clear the trailer next to it (Couldn't do a straight shot out due to entrance and numerous trucks.). The trailer hadn't been cleaned, which took the employee another 5 minutes to sweep it out. Upon return, I got in the equipment return spot, only to be told to back up and move closer to where we had picked it up. Then, the young man didn't give me the adapter I had purchased for it. I had to ask for it. It literally took over 45 minutes just to get it hooked up and another 20 minutes to be unhooked.
HENRY C. le
Don't change a thing! Exceptional customer service skills!
janine k. le
There was a big mix up! Luckily I called the day before delivery and asked to make sure they were going to deliver my stored boxes. Whoever took the call when I ordered the delivery made the mistake. She ordered empty boxes instead. The lady who I reached to confirm tried to correct the issue but no one was in the scheduling office. I had to spend a lot of time trying to correct and reach the Fullerton office to make sure they did not deliver empty boxes. Very disappointed with Uhaul moving. I also had an issue when I had moving help to load them, with a mover who was very unresponsive. I had to reschedule with another moving company last minute because he never returned my call as promised. Would not be able to recommend to someone unless they are willing to spend a lot of time on hold to reach Uhaul...and to follow up on every single portion of the move. I had tried many times to reach Fullerton office and it would always go to a call center. Would have saved time to be able to reach them on the phone. The young ladies who delivered and picked up the boxes were great however!
Lyndon E. le
James was very professional in the way he helped me. His knowledge of his job made me feel secure. Trisha was also great. She made sure that the 10' truck was ready for me when I arrived. Hats off to these two Uhaul employees. Keep up the good work.
Susan B. le
Every one that works there is very nice and very concerned about me and my experience with u-haul to make it very easy,thanks for the great service Sue
Kristen D. le
My boxes were supposed to be picked up on a Sunday and they weren't picked up until the following Thursday. I spent countless hours talking to multiple people trying to get the boxes picked up. I was very frustrated with the time it took and no one seemed to have a response as to why the boxes were not being picked up. It was a very inconvenient situation as one of my boxes was located in my only parking spot. I had relayed this message to the Uhaul employees but there was no sense of urgency to get the boxes picked up. Due to this situation I won't be recommending this service to anyone.
PATRICK H. le
Always a pleasure to do business at this location. Staff is always professional, and I have never had any problems or issues in all the years I have been renting trucks. Also, THANK YOU FOR KEEPING MY PRECIOUS CAMERA SAFE after I locked it in the cab of the truck upon drop-off.
dana b. le
Shorter wait times for people with reservations
Dale M. le
Great service Great help at the last minute!
BEVERLY S. le
Went fast and smooth ,no problems..
vixen p. le
I was highly dissatisfied with my experience with U-Haul. My initial call to order the box went well. The driver who dropped off the box was late. The window was 9-12. She didn't call until she was already late, well after 12. She didn't arrive until after 2:30 ish. My husband was late to work waiting for the drop. I and many errands and things to take care of before our cross country move. Megan made it up with wonderful customer service. I believe this was the fault of U-Haul for not supplying her with enough boxes for her day. That is why she was late, so she said. On my pick up date the driver just showed up because we didn't hear her phone call. I never had a day before call to alert me what the next day window was. That driver insured me they could come back the next day. When I called the dispatch to schedule later that day, the woman assured me that was impossible. It wasn't until I argued I was promised this would be fine, she stumbled with her words, talked over me and was very rude. She finally scheduled a pick up for the next day, a Monday. And lastly, I received a call May 30th about delivery of our box. I told the woman we actually needed it at our storage, down the rode instead. And could they wait while we unloaded it or come back the next day? She said the driver was working 7 days straight! So they would come back the next day to get it. She read me all of the notes and assured me it would be at the storage between 9-12, and we would get a call when they were on their way. And on Saturday they would retrieve it from the storage unit. At around 11 am my husband heard a forklift carrying our box into our neighborhood. I quickly came out and told Shanna that this was incorrect. I said I have had nothing but issues with this whole process, it has made our move very stressful. She said never once was she given those directions. That however is beside the point, a courtesy call prior is still necessary. (She later said she read the notes, but clearly too late) But she was more than happy to drive it down the road for us. Once at the storage I asked when someone would pick it up tomorrow, because we can't leave it at the unit longer than that. Debbie, the driver said she had vacation tomorrow and was the only driver. Shanna and Debbie helped us unload the box! They were wonderful. I however do not understand a company that treats their employees so poorly. Since the beginning this process has been majorly stressful. The lack of communication between dispatch and drivers is ridiculous. I would never recommend U-Haul to anyone because of this huge oversight. Your employees are miserable, poorly informed, and it shows me the management is incompetent! I spent around $2,000 on this service. I would like a refund please. I suffer from anxiety and this whole ordeal has given me multiple panic attacks. I was very excited that the best price for moving across country was with U-Haul, a well known and trusted company. One my family has been u
SULTAN A. le
I can’t believe that the I hall made my moving so easy I think everyone that work in u hall
Bernardo B. le
Customer service at the 1800 needs improvement
Cathy C. le
There was a bit of computer trouble which made things a little tougher for the salesperson, but my whole experience was STELLAR! Everyone took very good care of me, including at the branch that could not serve me! Truly a great experience,THANK YOU ALL!
Sandra w. le
My only complain with U-Haul is the long wait for telephone service. Otherwise everything was just dandy.
Fred M. le
Yard service need improvement
Kimberly H. le
The check in should be easier. The walk through of vehicle was difficult, there were a lot of scratches not marked.
Dandre C. le
Perfect n fast
Concepcion G. le
Overall I had a very good experience, but there was definitely some lack of coordination and/or communication at the beginning regarding the availability of the IBox and the location where I would load it. Also, I was not clear on how long I would have it available for loading. The box arrived on time, was delivered and picked up right away. All staff I interacted with were nice and accommodating. All my items arrived intact.
Randy V. le
Very large semi-truck and trailer was blocking the return entrance causing me to return the trailer on the side of the building. The truck then blocked my exit causing me to have to back out into the street. The driver of the truck should have been forced to comply with the location’s yard rules to prevent obstruction of customer access.
leona l. le
Won't know if goods arrived safely until early June. Fullerton personnel was exceptionally helpful in coordinating U-Box drop-off with us.
Joseph N. le
Maybe extend business hours.
Rebecca L. le
Although she was friendly, the woman that checked us in, used the "G-Damn word. I found this highly offensive. I've been using this particular Uhaul for years, and have never had this problem before. I wish I knew her name, I'd tell you. Very disappointed.
Gary K. le
Nothing! Everything went like "clockwork". Thanks for a great service and good prices.
Ruby S. le
I used the mobile app check in and check out and I got pop ups at 2 points in the process so at check in I had to go inside to ask what next step was to get my keys they finally found me as discharged to their location. And at the end process to leave my keys I didn't know where to leave them because of a pop up that needed to be done so I had to search for drop box and asked a worker for clarification.
tina b. le
You all was the best, never had to use you all before but I must say was very polite, always following up on status and when payment would come out.. can’t ask for anything better keep the good work up and thank you kindly..
GEORGE N. le
Can’t Find fault
Caleb M. le
Not delay my boxes by 30 days.
Rick H. le
From setting up my reservation over the phone to drop off was excellent service. Total of four employees I had interaction with. Each one wet polite, professional and fun to talk with!!! God Bless you all !!! Rick
Alan W. le
Although I could not get them larger on my phone, I liked having photos to look at and not having to circle any damage areas on a form. Is it possible to take the photo or mulitiple angles of each side closer to the vehicles? I wonder what you will come up with next. Thank you
Bill J. le
You can improve by not saying you don’t have equipment available then calling another location to find out that the location you just called a minute ago DOES HAVE THE EQUIPMENT
Katie S. le
All great service; price could have been lower. My contacts - Serena (Ca) and Betsy (Ct) we’re both very pleasant, kept me well informed on p/u or drop off. And on- time. Company is lucky to both young ladies as employees
david r. le
The assistant manager very courteous and professional
Eileen T. le
Online app was easy to use for reserving a 15' truck and reserving it within 12 hours of picking it up. Staff was courteous and flexible with allowing me to extend the rental of the truck as we needed it longer than our anticipated 6 hr use. We returned the truck after hours and followed the instructions using the app which took some time as there was a glitch after 2 attempts, we gave up and just dropped the key in the drop box and received an email receipt in the morning. Billing was accurate and easy to read. I liked the whole ease of the rental process. Great job!
John B. le
Very wonderful experience
Yanech S. le
Everyone was nice thank you for your service
Cael C. le
It should be stated on the website that it is a delivery window and that you can't just pick a time for them to be delivered. I didn't find this out until the day before delivery after making extensive preparations and making sure I had people there to help.
LEON V. le
Nothing everything was great from start to finish!
Paul V. le
More staff for early morning pick ups. When I picked up t g e trailer, there were four customers and one staff member. Not cool.
Jose G. le
None
RICARDO O. le
Easy experience to rent the equipment, definitely will return to this location, good staff recommended in my experience thanks ????
Roger B. le
Too many pads. I think uhaul staff should be more clear on delivery of stored u boxes- mileage from there not originating location it cost me 300$ that would have prompted me to not even use ubox for my move. My delivery was 4-6 miles over the 50 mile I think the very least it should be prorated. Very disappointed at this fact.
Jacqueline O. le
I was helped by a woman named Wendy, she did her best to get ahold of the pick up location to fix the problems I had with my bill. Unfortunately the pick up location did not answer so she left me with a cbusiness card and her supervisors name in hopes to resolve the problems and give me a call back. Unfortunately I was still overcharged.
Brian J. le
They didn’t have the truck I reserved. They were rude and short with me. I called the manager today to get some sort of response - he didn’t return my call. I’m super disappointed in this experience. I rent 5 or 6 trucks from you a year and this has been my worst experience with you. Terrible business.
Priscilla H. le
I was given a truck and told it had a full tank of gas but it was a different truck. I was given a different truck which was fine but this one only had about enough gas for 50 miles. I put gas in it and returned it with more gas then it had. Upon returning it the employee was rude and proceeded to tell me that I should have checked it before I drove off with it because I was given a different truck. They should have that information not me. I also went inside to purchase boxes at which point he didn’t even offer to help me carry them to my car. I case back for the second bundle of boxes and there was a different gentleman there was kind enough to offer to help me carry them to my car. I have rented trucks there before but this was not a good experience today.
Fred D. le
All I can say is the Fullerton U Haul employees are very nice the lady that helped me was,a super cool person I got charged for leaving a small sofa chair on the truck she handle it very well I was just relieved i didnt have to take it with me I had no way of taki g it anywhere my truck broke down
tracie g. le
Having the hitch installed was quick and easy. Super nice people, too. I was expecting to sit for an hour or so but I honestly don't think it took 30 minutes. The only "negative" thing I can say was the parking was a bit snug and the lot was a bit confusing. Not really a big issue, just wanted to make mention of it. I've already recommended them to a friend.
Omar B. le
When we got there the front desk gentleman was helping another client so we were patiently waiting; however, there were two female employees having a loud personal conversation in the back and we could hear everything. They were laughing and having a good time. It could be that they were on their break but to a client that is waiting to be tended the impression is something totally different. At one point when the front desk gentleman was processing our order, one of the girls cursed and he reminded her that there were clients present and she apologized. The truck was pulled by someone else and when we were done with the paperwork the front desk gentleman just said the truck was outside and to compare it to the pictures from the link I received on text. We compared it by ourselves and the very minimal damage was accounted for. That part just seemed like a transaction but other than that he was professional and polite through out the process. When I returned the truck and pulled up to the stop sign I saw an employee who was probably 20 yards (maybe) away and he started walking towards me and then stopped mid way to check a phone he had in his hand. Mind you, this phone was the Uhaul phone to process our return however to someone who is waiting and the employee just stops and is looking through a phone the impression is something different. When he finally approached me, he confirmed my return by last name (that’s when I figured out he was running the plates to figure out which return it was). He checked the mileage and told me my final total which was the exact total I had estimated based on miles I thought I would be traveling. I responded by telling him that I had driven less than the 15 miles (don't know the exact mileage or maybe I was wrong about that) and he responded with a general response that I didn’t agree and can’t remember but I wasn’t going to stand there and argue about possibly 2 miles (yes, this Uhaul company can have those additional $2 and change) so I just responded with “okay, whatever” and walked away. That was it, only three sentences from this gentleman (maybe four because I think he asked if I wanted a printed receipt). Everything very robotic. The whole time I was returning the truck it seemed like I was taking precious time from him and got ticked off for the lack of professionalism.
Colin S. le
I was very pleased with the quick, efficient service! The only way to improve would be to call me by name.
Sherry H. le
Fast & efficient
erin m. le
The side view mirrors were stuck, so I could not adjust them, which was super dangerous. Two different men that tried to assist me were so lethargic that I was fairly sure they were stoned. When we realized that we had left our own dolly inside the truck, my sister tried calling them several times to ask them to look for it, but they never called her back. When I went back to ask them about it, one of the guys showed me the wrong truck, and wandered around aimlessly, shrugging and acting stoned. They told me that they check the trucks before renting them out again, which means that an employee found it and stole it, or they don't check the trucks and the next renter has it.
JENNIFER G. le
Micheal was very helpful in explaining everything to me, as a first time customer I was very pleased. I will be returning in the future.
Xavier S. le
Just keep up the good work.
Ed a. le
only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.
Kevin M. le
The woman who closed on April 3rd was amazing. Thank you so much!
Amy S. le
additional staff earlier in the morning. There was ONE GUY working the counter and a lot of us hoping to get in and out.
Gabriela M. le
Clean the inside of the Vans before renting them out.
James K. le
Clerical: I rented an appliance dolly. It was $10 a day. I had to answer the same questions as if I were renting a fleet of trucks. It took nearly 15 minutes to rent a $10 dolly for a few hours. That's ridiculous. Customer Service: All the clerk did for the first few minutes of our exchange was complain that she was supposed to have gone home two hours earlier, but the store was understaffed, blah blah. This is not my problem, and customers don't need to hear about employee problems. Again, I was just renting a dolly. The whole experience was ridiculous.
Anna L. le
I made a reservation over the phone and was told I can use it for 24 hours; I made this clarification several times and it was very important to use the truck for a full day move. I got to the location at 730pm and was told to return the truck before 9am [we had to return it by 830, i requested 845 instead]. I asked why there was an overlap with booking and I was told that some people ignore the pop up information and book it anyway. This made the entire experience very rough as I had to rush a 15 mi move [back and forth, 4 bedroom house] within 10 hours. I thought it was a terrible experience to have been inconvenient that way when I specifically clarified that I can use the truck for 24 ours and was promised that I can. I wish I could've canceled but the whole weekend was already booked. I just wished every employee was as consistent and competent when it comes to offering clients their products/goods and services. Thank you.
pamela b. le
Good job
William M. le
Exceeded my expectations thanks
Maria H. le
Customer service was terrible
Danielle L. le
Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!
Peggy K. le
I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased
THERESA Z. le
This location is full service and is professional.
Jaime M. le
UBox delivery and pick up was efficient and friendly. Would recommend to anyone.
Kirsten S. le
Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.
Sam P. le
👍👍👍
Christopher P. le
Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.
walter m. le
Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.
bonnie m. le
Wonderful experience both in Louisiana and California.
sandra g. le
you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.
Joshua C. le
Delayed delivery, although the delivery ladies were nice and professional.
Lindsie L. le
Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!
Michael D. le
Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed
Frank G. le
I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Johannah S. le
My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van
Angelique A. le
Monique provided excellent customer service. Thank you!
Sae C. le
Helped me well with recent U-box service.