Customer Reviews for U-Haul Moving & Storage of Fullerton

Évaluation :

5

We only needed to drop off but the service person was just super friendly, very efficient. The store was super easy to find and then going where I needed was also well marked and straight forward. A fabulous experience for a cross state move

Évaluation :

3

Unfortunately, The truck I got was clean and probably hadn't been washed in a year or so. I took it because I was running late and needed the truck.

Évaluation :

5

I had the same person. Checking me in and out. She did an excellent job explaining and confirming. As well did the other guy who had a customer questioning certain safety procedures in place. Will is them again when the need arises!

Évaluation :

3

Disappointed that we had to drive much further to drop off the truck this was not the location we were told we could go to. This was not what we agreed

Évaluation :

5

Awesome experience

Évaluation :

5

Staff was helpful

Évaluation :

2

The transmission needs serious repairs, the driver side view mirror should not be held on with duct tape!

Évaluation :

5

You do not need to do anything in my opinion. Service was great, price was great, and drop off or return was simple. Had an awesome experience.

Évaluation :

5

The staff was very helpful and did a good job for me

Évaluation :

1

Don't move pick up location, nor charge $375 to drop off at different location which was the location I had my secluded pick up.

Évaluation :

5

Thanks

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Great crew at the Fullerton Uhaul!

Évaluation :

4

An explanation of how to use the chains would have been helpful.

Évaluation :

5

Very easy steps to follow for return. No problems

Évaluation :

5

Outstanding in every aspect. Have used this U-Haul location for many years and I will certainly continue to do so!

Évaluation :

4

It was early hours so I won't hold it against the location or staff, but I drove off without the dolly I for. No harm, no foul, just something we should be on top of for next time. Other than that, a pleasant experience. 9/10

Évaluation :

5

Staff I dealt with was very courteous and professional.

Évaluation :

5

Everything work smoothly

Évaluation :

5

I didn't know about the rental instruction video. So I ended up returning the truck by just dropping off the key in the drop box without doing all the stuff I was supposed to do upon returning such as taking pictures as evidence. Telling the customer upon rental to "watch and follow the returning instruction" would help better.

Évaluation :

5

Service and ease of renting made it a wonderful experience.

Évaluation :

4

Maybe if possible more staff on hand in morning to pick up equipment

Évaluation :

4

Lower the prices

Évaluation :

1

Bad service, bad customer service skills. I will never come back

Évaluation :

5

They gave me a vehicle when check engine light and low tire pressure. I drove off and came back. They did check the oil and tire but said the machine to reset the indicator was not available.

Évaluation :

4

24/7 pick up and drop off for trailers would be great and convenient.

Évaluation :

3

There is a long line Saturday morning with only 2 people at the register. It will be better if there is a separate line for customer who already make reservation / already pre filled (uploaded copy of driver license, etc) the rental form.

Évaluation :

5

Amazing experience. Picked up in 5 mins and dropped of in under 2 mins. Couldn't be more happy with the experience.

Évaluation :

5

Quick easy concise

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

The inside of the cargo van was dirty. Should be checked before rented to the next person.

Évaluation :

4

This location is way better than Pasadena, TX

Évaluation :

5

The two dudes were great :) thx

Évaluation :

4

The moving truck was available on time, but the process was very frustrating. Initially I filled out reservation form online. I wanted to rent one-way, but the location of the drop off was not a choice on the actual ap application. I called the customer service line to have it added to my reservation. When I arrived at the pick up location, they told me that the drop off was not on my reservation, and was not available at the time to choose from.

Évaluation :

5

The staff are great, I go there often.

Évaluation :

1

They did not check the truck in properly and I received a call asking when I was going to turn in the truck that was now overdue. It took me nearly two hours, several phone calls, and online chats to get the problem resolved and no one apologized for the mistake made, though one did apologize for the extreme wait but stil did not get an apology for the mistake in the first place that I then had to use an excessive amount of my time to resolve.

Évaluation :

5

Need more help at location employee was overwhelmed but did a great job.

Évaluation :

5

Windshield very dirty had to wait to have it cleaned b4 I took off , the rest of truck needs to be washed

Évaluation :

3

Employees lack friendly manner, not that it is priority, but the lack of friendliness with the lack of guidance throughout the rental process felt a real lack of customer service. For example, the agents seem to assume or rely on uhaul technology and app for check in and out out that they hand you the keys and disappear. I had questions and had to hunt the staff down sometimes having to interrupt them helping or doing something else. The flow of the rental process is a bit rough. It's close to my home and the rates are fair so I reall just deal with it.

Évaluation :

5

No issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.

Évaluation :

5

Very helpful!

Évaluation :

4

It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.

Évaluation :

5

Great staff and storage. Thank you for the month when I was in need

Évaluation :

2

only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.

Évaluation :

5

Good job

Évaluation :

5

Exceeded my expectations thanks

Évaluation :

2

Customer service was terrible

Évaluation :

4

Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!

Évaluation :

5

I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased

Évaluation :

5

This location is full service and is professional.

Évaluation :

5

UBox delivery and pick up was efficient and friendly. Je les recommanderais à n'importe qui.

Évaluation :

2

Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.

Évaluation :

5

👍👍👍

Évaluation :

1

Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.

Évaluation :

5

Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.

Évaluation :

5

Wonderful experience both in Louisiana and California.

Évaluation :

5

you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.

Évaluation :

2

Delayed delivery, although the delivery ladies were nice and professional.

Évaluation :

5

Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!

Évaluation :

4

Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed

Évaluation :

1

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Évaluation :

4

My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van

Évaluation :

5

Monique provided excellent customer service. Merci.