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Edgar Godniez and then team were understanding and extremely caring/courteous. They all really made sure everything I needed was provided and in a time of a shortage, were able to make my move successful. Thank you. Everyone working there is awesome and I hope they are given recognition for their exceptional customer service!
Your staff there is very tentative, respectful and professional.
i thought that the service i received here was impeccable, he knew the information about his product he was fast and a very polite young man.
My pick up location was changed to 30 miles away the day before puck-up. I was compensated for the mileage but not for my time.
We paid with cash when we are done but a week later a charge is charged to my credit card for 10.00 dollars. At least it not like the Placenta location where we paid $93.18 in cash and the manager took my $100.00 BILL and gave me my change two weeks later she charged my card for the same amount. The store manager put my 100.00 dollars in her pocket. Got no help from that location or corporate in Arizona Buyer Be wear watch your wallet
The employee who helped us was great. Very friendly and helpful.
Nothing I can think about
They are kindly and helpful
One of my better experiences at this location. I was in and out, staff was courteous.
Easy check in and return. Thanks to all
As a responsible customer renting equipment, I expect equipment to be clean, especially when it comes to an automobile (8' bed truck) rental. When I picked up my rental truck, the exterior was unsatisfactory and the passenger side rubber mat had dried sugar drink or coffee. I rented the truck for a recorded 51 miles, in less than 6 hours. One hour of that was taking my time to hand wash the truck before returning the rental. I let the general manager know of dirty truck and me hand washing it. No thank you or notes was taken as recognition for being a responsible, clean customer. In my experience in renting vehicles, my last rental was from Enterprise car rental where I returned the vehicle as I did with U-haul; clean. The manager was so impressed the he took the liberty to thank me and gave me a signed business card with his signature stating that he would upgrade my next rental for the price of the lower intended vehicle rental. That is good business with appreciation, separating the good clients from the better ones. Other than that, U-haul was a very satisfying in all other levels for rental process as my first time rental at U-haul. I would rent vehicles in the future from U-haul. Very convenient and easy to set up with online process. Thank you. George
My reservation was at the Garden Grove location. When I arrived, I was told my reservation was transferred to Fullerton. No one called or texted me that the pickup and drop off location had changed. This put me behind in schedule. I was very dissatisfied with the service this tine.
Dropping off trailer was easy at Fullerton, CA center.
Smooth rental, late return was very convenient, customer carry was excellent
Safe and speedy transactions. Thank you!
This location is impossible to get ahold of on the phone. Customer service if fine if you can get them on the phone.
this is the way it should work
Gas level has been lower than what was declared for the last two times I've rented a vehicle. Also computation of the days rented was wrong - it was computed at 4 days initially but was only 3 days. It was corrected upon return but I had to make it a point to inform them instead of just returning with my phone. Otherwise, this is still my favorite location.
Easily offer an exchange if customer only drove out two miles and realize the tire was flat. Do not throw a fit and tell the customer to wait for a tire repair to come repair.
Rates a bit higher per miles
Awesome guidance from CSR.
Clean fast service.
Everyone is excellent
I am. Wry happy
Poor customer service. Got charged a $20 fee for night dropping. Wish CS rep would have told me I had to check in through my phone. I use to work for uhaul about 10 years ago. Didn't have that policy then. Regardless I called in the morning. It's no harder to check the truck without me there. Ridiculous! Also was told to bring the truck back with more gas than it had or else I would be charged $72 fee. So I did. Think they could have gave me the courtesy that I showed them. Bunch of DB's!. Plus equipment was dirty. They should at least sanitize the inside of the cab.
I had another reservation at way closer location from my home, but that location did not finish completing my reservation for the day of my move and the only place you guys had a 15" that day was at this location. You guys supposedly will credit $50 to my bank account, which i still do not see, however you guys think that $50 will cover all the time i lost? My daughter had to stay in the old house for a longer time, there was no electricity anymore because supposedly we were going to move really early and the freaking gas and mileage that i paid and time lost was not worth those stupid $50, that is just pathetic. You guys are a terrible company. I will never recommend you guys.
The overall reservation system was terrible. In 24 hrs I had my reservation time change on me by 5 hrs later, and my pick up location change 3 times. The 3rd time the location changed I was notified minutes before I was suppose to pick up the truck. Absolutely ridiculous and at no point was there an apologies or discount offered.
The Placentia location was supposed to apply a $50 credit because that's the location where I originally made the pick up location from. They changed my pick up location to Fullerton which is MUCH farther away from. This was a huge inconvenience and I intend to contact corporate about it.
Got the vehicle Sunday and it broke down, leaving my passenger and myself stranded for 2hrs. They did NOT have the proper maintenance done on this truck. There was absolutely NO oil in it! This could have seriously been a dangerous situation and thank God nothing bad happened!. I have yet to hear from corporate about this issue! I was told I would be contacted within 72hrs, well that's up so it looks like I'll have to call Again! 1st and last time I'll be going to that location and using u-haul in the future! Beyond disappointed in the service and quality at this location and company.
Pick up location was not where the reservation said it would be. Thank goodness I called the day before. I had to pick up the truck somewhere else because the first store said they don't rent trucks that size (15ft). It would have been nice to know all this before the day before my pick up date. I feel like I had to do your job. Overall experience with the stores where pleasant once we got to the right people.
Truck reserved online was not available to rent. Employee lowered the price of the 20 ft truck to the 15 footer but took a long time arguing about not having the truck we wanted to rent. Doesn't make sense to reserve online if not available at location. At least let the customer know via phone call that the truck is not available.
LOOOOONG wait and staff seemed uninterested.
Edgar and his team are very helpful, friendly, experienced. Purely stated excellent customer service!!
The gentleman who helped me when I came in with my reservation was very thorough and appeared to know his job very well. He hustled, he was polite and it was just very smooth. Dropping off, even easier, never left my truck or touched a thing! Beautiful experience during a difficult time for our family! Thank you UHaul John Hallowell
I would have given an excellent rating , however the Side mirror was stuck in a bad position to see anything and even my strong boys couldn't budge it.
Great job, courteous service.
The location was perfect for my moving needs and the truck was perfect for my needs. My issue is that I completed the entire rental online and submitted (scanned) drivers license and credit card info... EVERYTHING was already completed. Emergency contact, paid for insurance added extras (Blankets and dollys).... When I arrived (9:05 am for a 9:15 truck pick up), there was a very long line. I asked a man who appeared to be a manager and asked if I submitted everything online, was there an express line??? He said everyone had to wait their turn (he didn't even stop walking or make eye contact while replying to me, apparently he was frustrated) . I waited as patient as I could in the hot sun, didn't get to the counter until 9:54. Travis helped me along with another party in line next to me. He was working on two people at a time, I assume he thought this was faster? I watched the folks in the line at the end that the employee was helping one person at a time and they had three people finish before me. Frustrating. Then, to make it worse, he still checked my DL and credit card and went through all of the info that I completed online. He said he saw it there but was just verifying it was all correct. I DO NOT see the purpose of pre registering, I was under the assumption that I would be able to pick up faster. Another issue is that he says everyone's phone number and address very loud. I could hear private info for the 3 people ahead of me. Wouldn't it be better for him to have the guest verify their phone number to him instead of him blurting it out loudly and asking if that is correct???? Suggestion...how about having a separate line for folks who completed everything online? Or Better yet, have the truck ready to go just like the rental car agencies do it? They have nice long lanes that they could have the reservations pre stacked up and ready to roll! I'd be willing to prepay for this time saver, Hertz and Avis can do it, why cant UHaul?. Needless to say, the labor I hired to start at 10 am sat around waiting for me. Drop off was a breeze... you need to fix the system for pick up. Warning to anyone picking up a truck on a Sunday morning... allow an hour or more.
Checking in online beforehand was of little value. The line was our the door. It took me over 45 minutes past my scheduled time to leave the facility. There should be a quick check in line for those that did so online and/or booked a reservation beforehand. Or they shouldn't schedule everyone at the same time where the staff can't handle the volume of customers. I have been to other U-Haul facilities without this issue.
The truck was filthy, Both inside and outside. Looks like a lot of eating happen in the truck. Spilled soda inside and poured outside which was then covered in dirt.
Drove 8 miles and they charged $6 for gas. I had put gas in the van. Pretty ridiculous. Didn't know until that night when they finally emailed me my receipt. Manager could've told me. Also charged for collision waiver when I had refused online when I checked in before. Did credit me back the $10.
When I first called Uhaul, your Corporation Representative that answered the phone “didn't†tell me that I had to rent that moment or the price would go up and it did by $60.00 witch it did. I was and am still disappointed in your Corporate office, luckily the Manager in the Fullerton location made things better. Your recording at the beginning said you record calls. The second call I made said they couldn't get my call. To me, that's lying to your customer and that really pissed me off badly, Both myself and my Wife are retired and ever penny counts to pay are bills.
Very helpful!
Great service.. fast.... equipment Was ready to go... and return was fast as well... great job..
Return lane should be parallel to the business, staff is very polite and quick. Will rent from. This location when I need anything.
The gentleman who helped us was very friendly and very helpful getting our truck and equipment dropped off at this location nearby the house. I am very appreciative of his help! Thank you so much.
Thank you
l requested a 15 foot truck and 4 wheel auto transport trailer 4 weeks prior to my scheduled pick up. Less than 24 hours prior to my pick up, I was called and informed my truck was available, but the trailer was a 80 minute round trip drive away. Once I arrived at the Fullerton location, there were two men inside. There was an older African American man talking to someone on speaker phone very loudly for at least 15 minutes. The nice young man helping us realized the other man was talking very loud and we could also hear the other person on the other end of the line at high volume in a very large echoing building. Neither our adviser nor us could hear each other speak over the loud un-professional co worker on the speaker phone.
you could used more help in the am had a per reg the selling box
It was busy, but the employees were great.
The dolly was really helpful and did the job, thank you
Referral is No because the person that helped me at the drop off of was so much more helpful. They told me about getting a free month of storage. The person at your location did not mention. The person from your location insisted I needed a bigger trailer for the list of items. After getting everything in on the list I had more than half a trailer to find stuff to pack to balance 60/40. Cost more money. Had to spend more money on a storage unit which I had to frustratedly find because of the extra stuff. I was told at the drop off location it is nowhere in writing but that they should have told me when I was renting. Told later that others who have used your facility had not had pleasant or knowledgeable employees assist them. They should be encouraged to just say they do not know instead of trying to ACT LIKE EXPERTS.
They are understaffed. Also, this is the second time in a week I've rented a uhaul and the gas stated on the contract is higher than what is on the truck. This time I corrected it. That's not an acceptable way to do business. It diminishes confidence that Uhaul is honest.
Service was great, thanks! AC in the office was nice, too.
I set up the reservation fairly in advance and described that what I needed was a truck to bring my belongings and a trailer to tow one of my two vehicles to my new residence in Palmdale. From there I would return the truck and trailer in Orange County and collect my second vehicle to drive back to Palmdale in. Yet somehow on numerous occasions I had to explain this again and they set this up as a one way trip instead of round trip reservation. The difference between $0.40 and $1.19 per mile overage is quite significant. Your representatives owe that clarity and transparency to the client and it shouldn't be a surprise charge when you drop off the truck after hours and after pulling a 20 hour moving day. The three star rating and recommendation are owed to a relatively clean product and friendly representatives and that I don't know where else I would have turned in my community for this service. Thankfully, I am a more reasonable customer than others I work with in my job and despite the repeated error on the side of U-Haul, I paid them what was owed for a service they provided. But if you want a happy customer, you owe them transparency on the pricing and to not make them repeat their needs on numerous occasions just to get the service wrong anyways.
The two men working were great, they were doing the best they could. They suffered from U-Hauls awful reservation system (why overbook moving trucks?) and not having enough staff on hand. Also, why is there one line for people who did online check-in, those walking in to rent, and people just trying to buy some boxes or merchandise? The lines should all be separate. The return process was easy, I'll say that much. I definitely don't plan to use U-Haul again in the future.
It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.
Great staff and storage. Thank you for the month when I was in need
only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.
Good job
Exceeded my expectations thanks
Customer service was terrible
Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!
I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased
This location is full service and is professional.
UBox delivery and pick up was efficient and friendly. Would recommend to anyone.
Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.
👍👍👍
Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.
Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.
Wonderful experience both in Louisiana and California.
you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.
Delayed delivery, although the delivery ladies were nice and professional.
Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!
Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed
I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van
Monique provided excellent customer service. Thank you!
Helped me well with recent U-box service.
