Évaluations des clients U-Haul Moving & Storage of Fullerton

Can't think of anything.

I just think paying for mileage and replacing gas is high especially for people in a pandemic loosing jobs so they have to move out of the home. No AAA or Costco discount.

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You guys are doing great.

Everything was great. Employees were kind and prompt. Equipment was clean and ready to go and turn in.

My fuel lines were disconnected by homeless folks apperantly and gasoline started leaking out as I was trying to fill. They should really have better security on site.

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Unlimited miles because you charge extra per mile

Rented a 6x12” trailer for side by side ATV and was told to use this and my ATV didn't fit had to return it and still was Charged .. very frustrated and dissatisfied with the service

Good

Easy steps to rent. Tks.

Customer service excellent. Our vehicle was new with only 11,000 miles, much appreciated! Will definitely use U-Haul again.

Bad customer service

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We had a concern at another location and through the call center we were moved to this location and they were overly accommodating and amazing. Thank you!

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Awesome customer service at site . They are a great team and know how to take care of their customers :):):)

Noticeable squeaky brakes rear of van. Other than that, this is the 4th time renting a van & always an easy process.

Battery on truck was not working

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U-Haul Moving & Storage of Fullerton accepted and processed my return before their scheduled opening hours.

The staff here were professional and very helpful. I was able to reserve a truck and pick it up with ease. Returning the truck was easy and quick.

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We went to this store after visiting the Placentia location and they said they couldn't reserve one for us but to go to the Fullerton location. Fullerton had it but the customer service wasn't the greatest. The guy checking us in just left the door open and walked away from us - didn't say another word. The guy who checked us in was GREAT! Younger guy and customer service was much better. I avoid going to this location because the customer service isn't great and there's usually always a long line.

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Whoever that was that rang me up and helped with the trailer is a good worker, appreciate his diligence and help.

All staff was very polite and helpful.

They gave me a truck with over 127000 miles on it, this truck was so bad while driving on a freeway it wants to change lanes by itself. I was surprised that they gave me truck which is not appropriate to drive on freeway even though I told your representative that I will be driving close to 100 miles and would like to have a truck which is easier to handle for a 66 years old person. I think since I decline the additional insurance coverage they gave me this truck intentionally so I get in an accident your truck will be repaired at my cost.

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The guy helping me was awesome!! He was busy helping other people but he handled his business. He's an asset to your business! Give him a raise!!

We had to go about an hour away to pick up the Car hauling Dolly, wasn't told till a few hours before we were to pick it up. Very inconvenient. Were not informed that an appliance dolly wasn't coming with the truck when it was rented, had to make another trip out to a different location for that. Staff was helpful, but the overall process was seriously lacking customer service. When you go to get equipment that you reserved in advance, it should be at the closest location, your customer shouldn't have to drive over an hour away because the equipment didn't show up at the specified location when it was supposed to, and to be told, "sorry the equipment didn't come here", one of the u-haul staff should've made sure the equipment was available when it was reserved and we were there to pick it up.

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Great service in and out thanks guys

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Joel service man & other man ( I forget his name Sorry) who I called to reserved a 5x9 trailer, both were friendly & good customers service. Thanks to all Uhaul staffs , well trained 👏👍 P/s: Uhaul have a the best trailers equipment . Best designed manufacturing engineering for Uhaul trailers . Great job 👏👍 GOD Bless Thi Bui

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AWESOME ANTHONY WAS EXCELLENT HELPING US . VERY NICE PERSON!!! Thanks again

Great service!!!! I'll definitely keep my business with them

Getting checked in and equipment hooked up was in a timely manner. When I returned there was nobody to be found and by the time the guy appeared there was 3 other people waiting to return. All over a good experience will definitely be back

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Mark from the Orange location, was the absolute worst rep I ever dealt with. Poor communication skills as a company entirely, I booked an auto transport and had a confirmation number, I showed up to the Orange location to get my auto transport, they told me they had rented it out to somebody else. I needed a trailer by 11 AM. They had me for pick up at a Fullerton Location, except it was for a tow dolly. I never asked for a tow dolly, this region of U-Haul's Could definitely use some work.

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They're all nice and so attentive to all their customer

As a first time renter, I have noticed that the inside of the truck does not have the tools like dolly that mist people say would be ready for use. Good thing I was able ti borrow from a friend before picking the truck up. It maybe bec of our current pandemic situation that you altered the services if your tools but it would be more easier fir costumers to have this kind of services.

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Edgar Godniez and then team were understanding and extremely caring/courteous. They all really made sure everything I needed was provided and in a time of a shortage, were able to make my move successful. Thank you. Everyone working there is awesome and I hope they are given recognition for their exceptional customer service!

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Your staff there is very tentative, respectful and professional.

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i thought that the service i received here was impeccable, he knew the information about his product he was fast and a very polite young man.

My pick up location was changed to 30 miles away the day before puck-up. I was compensated for the mileage but not for my time.

We paid with cash when we are done but a week later a charge is charged to my credit card for 10.00 dollars. At least it not like the Placenta location where we paid $93.18 in cash and the manager took my $100.00 BILL and gave me my change two weeks later she charged my card for the same amount. The store manager put my 100.00 dollars in her pocket. Got no help from that location or corporate in Arizona Buyer Be wear watch your wallet

The employee who helped us was great. Very friendly and helpful.

Nothing I can think about

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They are kindly and helpful

One of my better experiences at this location. I was in and out, staff was courteous.

Easy check in and return. Thanks to all

As a responsible customer renting equipment, I expect equipment to be clean, especially when it comes to an automobile (8' bed truck) rental. When I picked up my rental truck, the exterior was unsatisfactory and the passenger side rubber mat had dried sugar drink or coffee. I rented the truck for a recorded 51 miles, in less than 6 hours. One hour of that was taking my time to hand wash the truck before returning the rental. I let the general manager know of dirty truck and me hand washing it. No thank you or notes was taken as recognition for being a responsible, clean customer. In my experience in renting vehicles, my last rental was from Enterprise car rental where I returned the vehicle as I did with U-haul; clean. The manager was so impressed the he took the liberty to thank me and gave me a signed business card with his signature stating that he would upgrade my next rental for the price of the lower intended vehicle rental. That is good business with appreciation, separating the good clients from the better ones. Other than that, U-haul was a very satisfying in all other levels for rental process as my first time rental at U-haul. I would rent vehicles in the future from U-haul. Very convenient and easy to set up with online process. Thank you. George

My reservation was at the Garden Grove location. When I arrived, I was told my reservation was transferred to Fullerton. No one called or texted me that the pickup and drop off location had changed. This put me behind in schedule. I was very dissatisfied with the service this tine.

Dropping off trailer was easy at Fullerton, CA center.

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Smooth rental, late return was very convenient, customer carry was excellent

Safe and speedy transactions. Thank you!

This location is impossible to get ahold of on the phone. Customer service if fine if you can get them on the phone.

this is the way it should work

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Gas level has been lower than what was declared for the last two times I've rented a vehicle. Also computation of the days rented was wrong - it was computed at 4 days initially but was only 3 days. It was corrected upon return but I had to make it a point to inform them instead of just returning with my phone. Otherwise, this is still my favorite location.

Easily offer an exchange if customer only drove out two miles and realize the tire was flat. Do not throw a fit and tell the customer to wait for a tire repair to come repair.

Rates a bit higher per miles

Awesome guidance from CSR.

Clean fast service.

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Everyone is excellent

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I am. Wry happy