Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Vehicles need to be better cleaned and prepared due to CV19. I throughly cleaned out vehicle prior to return out of respect for others.
MICHAEL H.
Évaluation :
5
The truck ran BEAUTIFULLY!
PATRICK H.
Évaluation :
5
N/a
JANET H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAREN M.
Évaluation :
5
Excellent service à la clientèle
DOUGLAS M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBIN M.
Évaluation :
5
Everyone we interacted with was really helpful and friendly. Excellent service à la clientèle. Would come back again
Noemi C.
Évaluation :
5
Perfect! The young man at the counter promptly assisted us, hooked up the trailer to our vehicle & we were on our way in maybe 25 mins.
Alburt D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oscar T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Danielle M.
Évaluation :
5
Friendly customer service.
AIJAZ M.
Évaluation :
5
The truck I rented I could not adjust the outside mirrors. Please fix that.
JOSEPH O.
Évaluation :
4
More front desk help
RONALD G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDWARD B.
Évaluation :
3
Location is nice and clean all equipment was fully stocked and also had nice accessories. The employee that helped me was the worst I've ever dealt with. As a long time customer, I have never experienced such bad customer service. - I was in the lobby waiting to be helped and someone walks in and I asked if the person worked here. His reply was “I'm wearing the shirt what do you think that means?†- I decided to change the type of trailer to rent and wanted to make sure the price was adjusted because the receipt still showed the other price. His response was that the computer has a glitch, you'll get it at the right price later. I asked him to please get the correct contract and his response was that I was making him work too hard. He didn't want to walk all the way back inside to make the proper change on the contract. I asked him if he was sure that I wouldn't be charge more and he started to yell at me saying “sir, you don't have to rent from us, but trust me it will change later and just the paper is different Than what's on the computer, because there is a glitch in our system.†He later did make the change and gave me the correct contract. Saying “oh it didn't go through so now it's correct.†Who talks to customers like that? It's unacceptable behavior for an employee to speak to customers that way.
MIKE L.
Évaluation :
5
Rep. Was very nice and helpful Also his helper, young guy that brought out the truck. There was some used wipes in the door I didn't considered that as not clean. ALSO, the guy at the Buena Pak location helped me reserve the truck in Fullerton, he was very helpful and very polite. Thank you all for all the work you guys do. CM
Corina M.
Évaluation :
5
friendly and professional
RAOUF G.
Évaluation :
5
thank you UHaul...God bless!
MICHAEL R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERRY H.
Évaluation :
3
Le client n'a pas laissé de commentaire.
ALLEN G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
WENDY Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James M.
Évaluation :
5
The person there helped get the trailer attached and unattached no issues - Great customer Service.
i forgot the names of the two guys that helped me. they both did a fantastic job. check in and check out.
ANDREW W.
Évaluation :
5
Everything went good
Beverly S.
Évaluation :
1
Le client n'a pas laissé de commentaire.
MIGUEL G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN H.
Évaluation :
5
I receive friendly and helpful service I would recommend U-Haul to all my friends.
BEAU W.
Évaluation :
5
I rent often and the service is quick on pick-up and return.
EDWARD B.
Évaluation :
2
Employees ignore the customers probably because they're understaffed. tried to return my truck was charged for another day because I was ignored
Dennis B.
Évaluation :
4
(U) did and excellent job. Thanks
Annie F.
Évaluation :
5
great service but didn't receive moving pads
Belinda R.
Évaluation :
1
Le client n'a pas laissé de commentaire.
TROY C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
scott S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERONICA B.
Évaluation :
1
I will never rent from U-haul again. My bill was was more than the agreement. I did everything that was asked. Retuned it, swept, folded blankets and you doubled my bill.
David B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy S.
Évaluation :
5
Gas was below 1/4 tank so we had to get gas early. I feel all trucks should start at a minimum of 1/2 of a tank.
AARON Z.
Évaluation :
4
Le client n'a pas laissé de commentaire.
GREGORY B.
Évaluation :
4
Have more 10' truck available.
ERLIYANTI S.
Évaluation :
5
all good yes recomended
RAUL P.
Évaluation :
5
This location is always on the ball. Why buy a truck when renting is so easy.
MICHAEL K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cemelia C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
GARRY B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ENOCH S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUAN A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAENA W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Soontae H.
Évaluation :
5
Don't care to use my personal phone to do uhaul check in and out would rather have you guys use your phones otherwise it was a seamless experience
ROBERT V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH K.
Évaluation :
5
Can't think of anything.
CONSTANCE H.
Évaluation :
5
I just think paying for mileage and replacing gas is high especially for people in a pandemic loosing jobs so they have to move out of the home. No AAA or Costco discount.
DESIREE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALAN C.
Évaluation :
5
You guys are doing great.
Ryan V.
Évaluation :
5
Everything was great. Employees were kind and prompt. Equipment was clean and ready to go and turn in.
ROBERTO A.
Évaluation :
1
My fuel lines were disconnected by homeless folks apperantly and gasoline started leaking out as I was trying to fill. They should really have better security on site.
Naser H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hayley H.
Évaluation :
5
Unlimited miles because you charge extra per mile
ERICK H.
Évaluation :
1
Rented a 6x12†trailer for side by side ATV and was told to use this and my ATV didn't fit had to return it and still was Charged .. very frustrated and dissatisfied with the service
DONALD J.
Évaluation :
5
Bien
SOONTAE H.
Évaluation :
5
Easy steps to rent. Tks.
Chun K.
Évaluation :
5
Customer service excellent. Our vehicle was new with only 11 000 miles, much appreciated! Will definitely use U-Haul again.
ELIZABETH I.
Évaluation :
1
Bad customer service
PAOLA T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edgar D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramon P.
Évaluation :
5
We had a concern at another location and through the call center we were moved to this location and they were overly accommodating and amazing. Merci.
Jonathan M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SEAN S.
Évaluation :
5
Awesome customer service at site . They are a great team and know how to take care of their customers :):):)
ABEL M.
Évaluation :
5
Noticeable squeaky brakes rear of van. Other than that, this is the 4th time renting a van & always an easy process.
MICHELLE S.
Évaluation :
5
Battery on truck was not working
TERESA G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAJESH W.
Évaluation :
5
U-Haul Moving & Storage of Fullerton accepted and processed my return before their scheduled opening hours.
Stuart H.
Évaluation :
5
The staff here were professional and very helpful. I was able to reserve a truck and pick it up with ease. Returning the truck was easy and quick.
Jay W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
nathan G.
Évaluation :
3
We went to this store after visiting the Placentia location and they said they couldn't reserve one for us but to go to the Fullerton location. Fullerton had it but the customer service wasn't the greatest. The guy checking us in just left the door open and walked away from us - didn't say another word. The guy who checked us in was GREAT! Younger guy and customer service was much better. I avoid going to this location because the customer service isn't great and there's usually always a long line.
JENNIFER S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
CARL C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
alberto L.
Évaluation :
5
Whoever that was that rang me up and helped with the trailer is a good worker, appreciate his diligence and help.
RAJESH W.
Évaluation :
5
All staff was very polite and helpful.
DANE H.
Évaluation :
1
They gave me a truck with over 127000 miles on it, this truck was so bad while driving on a freeway it wants to change lanes by itself. I was surprised that they gave me truck which is not appropriate to drive on freeway even though I told your representative that I will be driving close to 100 miles and would like to have a truck which is easier to handle for a 66 years old person. I think since I decline the additional insurance coverage they gave me this truck intentionally so I get in an accident your truck will be repaired at my cost.
MOHAMMAD R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas M.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Chang Woon L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEJANDRO T.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Dana G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOUGLAS M.
Évaluation :
5
The guy helping me was awesome!! He was busy helping other people but he handled his business. He's an asset to your business! Give him a raise!!
JASON G.
Évaluation :
1
We had to go about an hour away to pick up the Car hauling Dolly, wasn't told till a few hours before we were to pick it up. Very inconvenient. Were not informed that an appliance dolly wasn't coming with the truck when it was rented, had to make another trip out to a different location for that. Staff was helpful, but the overall process was seriously lacking customer service. When you go to get equipment that you reserved in advance, it should be at the closest location, your customer shouldn't have to drive over an hour away because the equipment didn't show up at the specified location when it was supposed to, and to be told, "sorry the equipment didn't come here", one of the u-haul staff should've made sure the equipment was available when it was reserved and we were there to pick it up.
Jodi H.
Évaluation :
5
Very helpful!
Priscilla R.
|
Premières impressions
Évaluation :
4
It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.
India P.
|
Expérience générale
Évaluation :
5
Great staff and storage. Thank you for the month when I was in need
Osvaldo C.
|
Expérience générale
Évaluation :
2
only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.
Ed a.
|
Expérience générale
Évaluation :
5
Good job
pamela b.
|
Expérience générale
Évaluation :
5
Exceeded my expectations thanks
William M.
|
Expérience générale
Évaluation :
2
Customer service was terrible
Maria H.
|
Expérience générale
Évaluation :
4
Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!
Danielle L.
|
Expérience générale
Évaluation :
5
I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased
Peggy K.
|
Expérience générale
Évaluation :
5
This location is full service and is professional.
THERESA Z.
|
Premières impressions
Évaluation :
5
UBox delivery and pick up was efficient and friendly. Je les recommanderais à n'importe qui.
Jaime M.
|
Expérience générale
Évaluation :
2
Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.
Kirsten S.
|
Expérience générale
Évaluation :
5
👍👍👍
Sam P.
|
Expérience générale
Évaluation :
1
Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.
Christopher P.
|
Expérience générale
Évaluation :
5
Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.
walter m.
|
Expérience générale
Évaluation :
5
Wonderful experience both in Louisiana and California.
bonnie m.
|
Expérience générale
Évaluation :
5
you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.
sandra g.
|
Expérience générale
Évaluation :
2
Delayed delivery, although the delivery ladies were nice and professional.
Joshua C.
|
Expérience générale
Évaluation :
5
Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!
Lindsie L.
|
Expérience générale
Évaluation :
4
Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed
Michael D.
|
Expérience générale
Évaluation :
1
I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G.
|
Expérience générale
Évaluation :
4
My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van