Customer Reviews for U-Haul Moving & Storage of Gaithersburg

9 139 évaluations

8501 Snouffer School Rd   Gaithersburg, MD 20879

(301) 977-4130

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(301) 977-4130

8501 Snouffer School Rd
Gaithersburg, MD 20879

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret P. 
Évaluation :
1

The person at the counter was very rude and unprofessional did not know what he was doing, work on your customer service please.

Mahmood D. 
Évaluation :
2

Both times I've been here I've had issues. The first time I was sent to an incorrect pickup location. The second time, no one would help me attach a 1500lb trailer to my suv. When I attached it, the tail light was out. I called for help but the attendant said just to switch them. He said he could not help me switch them seven though there were 2 attendants. I left the trailer where I felt comfortable detaching it by myself (on flat ground) and hooked up the next trailer. Then I had to get the attendants attention to do the final check because he had his headphones on. Then when I returned it, the attendant had not switched the trailer numbers which cause confusion. Maybe the young guy who wouldn't help me is the only issue but I would have fired him on the spot. The equipment was great and I had no issues there.

Matthew S. 
Évaluation :
5

No help, self-hook up.

Donald C. 
Évaluation :
1

Instead of bringing the truck around to the front of the store to allow us to leave in an orderly fashion. We were sent to wander the back lots to find our own truck which was boxed in by other trucks. This caused us to walk back to the front desk and wait to have someone at the desk contact another employee who would assist with the truck. At this point I was forced to waste 20 minutes of my time and by the time the employee showed up to assist in getting the truck out it was almost 30 minutes of wasted time. Then when the employee did help the employee just moved one truck and would not drive my truck out to where I could safely leave. I believe this location is encouraging customers to damage the trucks instead of making sure the trucks are brought to them safely. I was so frustrated after the now nearly 50 minutes to get my truck out that I forgot to get my furniture blankets. This all could have been avoided had the truck been brought around by the employee and then the employee put the blankets in the truck not to mention my wasting nearly an hour of my time. Absolutely terrible customer service!!!!!!!

JASON N. 
Évaluation :
1

Truck was blocked in by a returned truck asked for someone to move it and it took thirty minutes. There were three people there and we were told we couldn't get help to hookup trailer. We also finally got the truck out and found out there was no mount for the trailer. Our reservation was for 4:30 we didn't leave the uhaul place until 5:30 because staff was so unhelpful and nothing was prepared for our reservation.

Kaya F. 
Évaluation :
4

I wish that I could have accessed my unit outside of the office hours. It was difficult to retrieve my items during the work week.

Angel C.  |  Expérience générale 
Évaluation :
1

Very poor communication between the management and the sales team. The day of my rental after 45 minutes of waiting in line, I was told I couldn't get the truck because of an ealert. I had to call a number, wait for one and a half hour for someone to pick up, just to say that the issue seems to have already been solved... I was asked to go back to the store to try again. And indeed this time it worked. The only problem is that now I am 2 hours late because of whatever this was.

Gabriel A. 
Évaluation :
5

Our contents were kept safe, clean, and secure for many years. We highly recommend this U-Haul location.

Michael G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diego J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosanna G. 
Évaluation :
2

The lady at the desk wouldn't cooperate with me to schedule a time to pick up my trailer,. She flatly refused and had the computer in front of her on the main counter,. She told me it could only be done online

Michael L. 
Évaluation :
3

When there's a line customers waiting at the counter, please let your front desk staff come up front to serve

Brian P. 
Évaluation :
5

Friendly staff and good service.

Eddie D. 
Évaluation :
5

Easy to move a heavy item inside the truck by one driver.

Zixue L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarem M. 
Évaluation :
1

We rented trailer for 24 hrs. Return same day see signs dropped off after hours 9pm we dropped off front of returning . Next day call they said charge $20 dollars extra. We say let's me speak to you manager then say give your money back to your card Nothing heppen. Now since three days called again I didn't get $20 dollars back yet No tells me whom I can call give me area manager email let's him know how to rip-off thanks

BALKAR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Really appreciated the staff's communication. When we rented the truck the lady at the desk explained to us where to return the truck and that process. When we did return the truck, there was a staff member available to help us park and do the return quickly

Alyssum G. 
Évaluation :
5

The best keep up to good work

Donald M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad M G. 
Évaluation :
4

Don't charge for gas when gas wasn't used. Traveled a total of 5 miles yet I was charged for gas after I had received my e-receipt. Please reconcile any issues before check out prior to sending an e-receipt unless a receipt would be provided before check-out.

Timothy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
4

Well everything was good but the truck use no eork well the breake when push the pedal so make sure check for nexttime. Thankyou

jose E. 
Évaluation :
4

Please let them know went they are renting, what time the truck need to be returned. So you don't get charged extra .

ABDEL D. 
Évaluation :
5

Service was excellent, quick & accurate!

floyd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M.  |  Expérience générale 
Évaluation :
5

Alittle tight to get in and out

Sharon B. 
Évaluation :
5

Thank you for being so understanding. All of you're work does not go unnoticed :)

Tianna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE F. 
Évaluation :
3

8/29/22 I sent an email to 947025_gm@uhaul.com about my experience and of course, never heard back, nothing, zilch, nada - they don't give a crap about my experience. The van smelled like in the back, like crabs. They need to seriously get the smell out before renting with the stench. Of course we had no idea until we were at our pickup destination and opened the back to put precious cargo inside. Unbelievable. Everything to permeated by the smell. Flies were attracted to to the smell and of course, I got bit by one of them and had welts the size of Texas. BS at best.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
5

Was great except that the hours started on the building (specifically the early morning time) are not the actual hours.

Jordan G.  |  Expérience générale 
Évaluation :
2

I reserved a truck more than 2 weeks in advance, at a different location. The morning of my rental about 30 minutes before the pickup time, I received a call saying there were no trucks available, and to go to a different location. Uhaul had changed my pickup location/time to a different location and to a time which I was not available to pick up the truck. Very disappointed in the reservation system, as what good does a reservation do if you cannot keep a truck ready for it. Luckily, the Gaithersburg location was able to help me obtain a truck, by cancelling someone else's rental. Get a better reservation system. Staff at the store was pleasant, and very understanding of my situation. Overall disappointed in my first Uhaul experience.

Harrison T. 
Évaluation :
3

Lots of options but things where buried and no assistance - thre was like one persons running the show for most of my visit at the store. Was held up by. Tractor Trailer being returned and block all access routes.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
5

The cabin smelled bad, really bad.

Hery R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoseAntonio C. 
Évaluation :
3

The cleanliness of the trucks. My first truck someone had spit all over the steering wheel. The 2nd trick they gave me still wasn't clean. Someone left their energy drink on the side door & tit hadn't been wiped down. The truck tire was also very low.

Vicki S. 
Évaluation :
1

My experience at the U-Haul location in Gaithersburg Maryland was horrendous. The center was disorganized, and it took them almost an hour to find my U-box storage container. I attempted to call the center an hour before my U-box was supposed to be ready and I was out on hold for over 30 minutes when I decided to hang up. The manager was barely helpful, and at one time she suggested I come back another day to get my belongings from my U-box. I told her I had called several times in previous days in order to have the U-box ready. I rented a U-Haul van from another location and drove 90 minutes to the Gaithersburg center only to wait around. It was a throughly frustrating experience, and I expected a better experience from U-haul. I had been a storage customer for over a year, but I will not be back based upon my experience at this location. There are plenty of storage options and obviously customer care is not valued by U-Haul.

Jonathan W. 
Évaluation :
5

A staff said they offered a military discount when picked up, upon returning other staff they didn't. Generally I was satisfied though

Edgardo C. 
Évaluation :
1

I was charged $10 misc damage fee. There was absolutely no damage to the vehicle. This is cheap attempt for additional revenue for no reason

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bir S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marichu O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicols P. 
Évaluation :
3

Front desk Asian woman was not friendly. As I walked the lot I noticed all the trucks were parked too close to each other. Any inexperience driver could easily hit another truck if they aren't paying attention. U-Haul as an entity does make it easy to check in and out trucks.

allison A. 
Évaluation :
3

Friendly customer service

Okke P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth L. 
Évaluation :
5

Accommodations were made and changed quickly and much to our satisfaction

Edward M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE D. 
Évaluation :
4

WiFi return did not work

James S. 
Évaluation :
1

The truck I was rented had a check engine light on. That's not even close to dangerous, may I say the steering wheel was completely crooked and in order to go straight I had to shake the steering wheel from side to side . Very dangerous and Sketchy. Also, as a mechanic and experience working on cars that I have , I can tell that trucks transmission is about to go out, in order to go from a stop, It took like 5k rpm for the truck to move. And the transmission did not shift properly. Highly unpleasant experience , will Not be returning here in the future .

Kevin G. 
Évaluation :
2

The 20' Truck we were "upgraded" to had a baseball-size hole in the rear passenger tire. We did not notice it until we stopped for gas because that side was parked alongside a curb at pick-up, and we were in a hurry. I snagged a photo of the side of the truck because of the scratches, and when you zoom in, you can see the hole was definitely there. We had to call roadside assistance, delaying my long trip from DC to Chicago. What's worse is this put my dad, me, and my belongings in serious danger! Why are you not checking the tires before renting out this equipment?

steven B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria Mercedes M. 
Évaluation :
5

The staff person Eric was especially helpful when I rented and returned the vehicle. He is an exemplary employee and a true asset to the company. The facility was shorthanded when I rented and returned. He overcame all obstacles and handled the customers with care!!

WILLIAM R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Felica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jabril W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nabil A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosaura M. 
Évaluation :
5

Great services

VRPaintingRemode R. 
Évaluation :
5

I still have not recieved my electronic payment receipt.

Randy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chong K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryon Y. 
Évaluation :
5

very fast drop off, friendly personal.

Marina V. 
Évaluation :
5

Le meilleur

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diniz R. 
Évaluation :
5

Always I use this location to rent truck or any other equipment, It is convenient location for me, honestly the property manager like help to everyone.

VICTOR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly W. 
Évaluation :
1

The Manager Has Poor Customer Service As Well As His Employee’s My Question And Concerns Went Unanswered This Is Going To Be My Last Time Dealing With Uhaul. I Would Like To Speak To Someone That Over See’s The Property because My Move In Experience Was Horrible

KHILA D.  |  Premières impressions 
Évaluation :
4

My truck had more scratches and peeling paint than Pre-Check picture showed. Time-consuming to 'dispute' images and upload pictures.

Peter H. 
Évaluation :
3

We found bugs in the truck and it smelled foul, never using uhaul again

Aparna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosario M. 
Évaluation :
5

Thought the entire process was very streamlined and efficient. Vehicle was well maintained and clean.

Bob P. 
Évaluation :
5

Excellent customer service and positive attitudes in the office. Highly recommended and appreciated.

CHAD C. 
Évaluation :
1

I had a first month free storage available and was ready to activate it but the young guy there decided to just randomly charge my card i keep on file without authorization or signature $235 !!!! When i explained I had the 1st month free he froze up and the young lady there did a refund/reimbursement but that can take up to 3 days ! I was so frustrated with the lack of consideration those funds werent meant to be taken out which puts me in an overdraft situation and tight space for this week. I love Uhaul but this mistake was huge

JOSHUA W.  |  Premières impressions 
Évaluation :
1

I was assigned the upper level. The elevator was not working at all u-Associates asked me to use the stairs instead of the elevator to move my belongings to the second floor which was impossible and tedious. This u-Haul location is by far the worst in the US I wouldn't recommend anyone to do business with them. The workers are very disrespectful and very racists .

JOHN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres F. 
Évaluation :
3

No assistance offered to help connect or disconnect the 6x12 trailer from my truck. Nearly through my back out. Inside of the trailer didn't look like it had been swept out in weeks. Need to clean it out when I got home.

Robert W. 
Évaluation :
4

Quick pick up and drop off. Employees were friendly and helpful. I gave 4 starts instead of 5 simply because of the online experience with U-haul. U-haul website gives you the option to choose your location for pickup/dropoff when booking and then promptly changes the location to suit them. Mine went from a 6 minute drive to a 40 minute drive to obtain my trailer. That's not convenience.

Jeffrey Z. 
Évaluation :
5

Have someone to greet people and instruct them as equipment is being returned.

Jerry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA T. 
Évaluation :
5

I selected a facility close to my home; the day before pick up I was sent a text to pick up a truck 30 minutes from my home. This caused an issue in the planned move. This should be handled differently and keep the customer more informed.

Donna U. 
Évaluation :
5

The van was ready when I arrived, it was clean, and had a full tank of gas. It was nice that I could keep my car parked while I used the van. check in was easy and exactly what I was told.

KIRSTEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
3

Not sure why the key was not available when I went to pick it up. T h e clerk indicated that someone would move the truck, but noone let me know it was moved until I finally asked.

Dorothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Just keep up the great work!!!

Paul P. 
Évaluation :
5

The best truck ever, from 5 other I had been renting, well maintained.

Elvis M. 
Évaluation :
5

A sign to help find a place to park when you first arrive and go into the building.

Patti S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell H. 
Évaluation :
3

they stated they canceled my original reservation due to tardiness, however, they were still able to rent me a different trailer.

neal C. 
Évaluation :
5

It’s the best one!

myo c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin J. 
Évaluation :
5

Perhaps more instruction on the drop-off end. Wasn't sure where to go or what the process was. It worked out fine, but only because I asked questions.

Melissa N. 
Évaluation :
5

Wonderful Really

Igor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jabril W.  |  Premières impressions 
Évaluation :
5

The young lady handling my account was really pleasant and competent. I felt absolutely no pressure during the process. I hope everyone else is like her.

Julius M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRAIG M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENDA R.  |  Premières impressions 
Évaluation :
4

vehicles were parked in front of my unit many times.

Joan C.  |  Expérience générale 
Évaluation :
4

The only minor problem was finding out I only had access to my unit during store hours and not from 5am - 10pm. However, it is not the biggest inconvenience and the staff was great at explaining everything when I moved in.

Mark C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAQUIN A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Edson M.  |  Expérience générale 
Évaluation :
3

It was not communicated with me at the time that I began my rental that there were issues with the alarm system and that I would not be able to access my unit after hours. The manager was helpful getting in, but we only got ahold of him after about 20 minutes of calling. If this information would've been provided at check in, I would've been aware that I could not access the unit after 7 and would not have driven 2 hours to access my items. After this issue, I immediately removed everything and checked out to not deal with the hassle.

SYDNEY M.  |  Expérience générale 
Évaluation :
3

Exelent

Alex P.  |  Premières impressions 
Évaluation :
2

The staff did help to get the storage. Access card didn't work and the unit was the dirtiest one I have ever seen. Also there was mice droppings everywhere in the unit. I borrowed broom and swept the unit myself before I could move in. Notified the staff and they didn't care, there was no response or apologies.

Manpreet R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX M.  |  Expérience générale 
Évaluation :
1

Staff was rude. The kid who works there has no idea what hes doing and no one seems to care. Some of the things that were you placed your walk on or damaged badly. On top of that the kid who worked there does not know how to use the computer whatsoever because we asked him for the closest store unit near the door and he gave us One Furthest away from the door saying that that was the only one available in that building but when we got there there was a literally 3 right next to the door.

Jame P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie J.  |  Expérience générale 
Évaluation :
5

All good…front desk staff made it easy

Robert K.  |  Expérience générale 
Évaluation :
4

Extend hours for access

Kerry E.  |  Premières impressions 
Évaluation :
5

I have been a long time renter at this facility. (10years). It's always been clean and well maintained. Customer service has been helpful whenever I had an issue. Please do not publish these comments anywhere.

KATHLEEN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L.  |  Premières impressions 
Évaluation :
4

It was amazing

ENID P.  |  Expérience générale 
Évaluation :
5

Truly Professionals!!!

Herbert E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raqia B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashwin r.  |  Expérience générale 
Évaluation :
5

We have been customer since 2013 And are pleased with the service we have received.

SANDRA R.  |  Premières impressions 
Évaluation :
3

You need more people assistring customers.There was a very long line by the time I was finished even though the person helping me was also multi taksing with others at the same time. I was not able to get into the locker I rented since I did not have anything to cut the temporary plastic lock on it. I was not told about this and no one was there. So I need to go back today with a scissor and do this. Please fix your survey and add a third answer. I cannot say whether or not the locker was clean since I have not been able to see it as explained above. Forcing me to answer these questions with a yea or no is making me provide a negative answer when it might not be correct so I can finish this survey.

robert c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene C.  |  Premières impressions 
Évaluation :
5

Good experience, I recomend this Uhaul facility

Barbara M.  |  Expérience générale 
Évaluation :
5

Jonathon Flores (the manager of this location) was very professional and hospitable. He was always helpful and made the process so much easier. He deserves a raise and recognition. I will recommend this location to family and friends.

Tiffany P.  |  Expérience générale 
Évaluation :
4

High prices for the space provided.

STACEY A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KOI B.  |  Premières impressions 
Évaluation :
4

Facility was clean and easy to access! Staff was knowledgeable and friendly. Only wish there was a couple more to help move the line along because it usually would get busy in the office area.

BENJAMIN D.  |  Expérience générale 
Évaluation :
5

S.O.

Rennee H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M.  |  Expérience générale 
Évaluation :
4

Too much activity from my former 1280 storage.

Abdulai b.  |  Expérience générale 
Évaluation :
5

Facilities were well maintained and clean. Access and security a plus. No bad encounters. I would recommend.

MICHAEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B.  |  Expérience générale 
Évaluation :
4

Had to hook up trailer myself on pickup and drop off, trailer had no parking brakes and could not be secured safely. Never had to hook or unhook trailer myself before.

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILDRED G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DeShonta r.  |  Expérience générale 
Évaluation :
5

Thank you for managing and running a customer service oriented business.

Jackie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

makia k.  |  Expérience générale 
Évaluation :
4

Wish the storage access was open later.

Michele A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff F.  |  Expérience générale 
Évaluation :
5

There is ample parking for your personal vehicle. They were out of furniture dollies for rental, but they did have them for sale.

Pamela G.  |  Premières impressions 
Évaluation :
3

When closing my account the associate didn't know how to close the unintended account. He should've been trained

Xiomara F.  |  Expérience générale 
Évaluation :
5

Always clean and always secure. I rented from here for many years and aside from the yearly nominal rent increase (went up about $5 per month each year), I thoroughly enjoyed this location. It was VERY clean, always, with easy access, parking, and available carts for toting belongings from the unit to the loading dock. We moved, and that's the only reason I closed out my rental here.

GERALD H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TETIAHON V.  |  Premières impressions 
Évaluation :
5

The staff was very flexible and helpful. We needed to upgrade to a larger space and they handled everything smoothly. Good technology interface also helped.

JOSEPH T.  |  Expérience générale 
Évaluation :
1

I was given a storage room that was already occupied! So when my movers went to move my items in the storage unit, they couldn't. The office was closed and their manager's 24 hour emergency number kept going to voicemail. Horrible experience ever! Now I have a uhaul truck full of my items sitting outside of my apartment building. Be sure to check your unit BEFORE you decide to move in after hours!

Regena W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer N.  |  Online Move In 
Évaluation :
3

My only concern is that I went to the facility after reserving a non-air conditioned unit. When she asked me what did I want I said a non-air conditioned unit. The lady behind the counter then proceeded to give me what I now realize is an air conditioning unit. The items that I'm storing do not require air conditioning. She has therefore double the price of what I have to pay monthly which increases the chance that I might not be able to pay. I was trying to get a unit that I'm sure that I could afford every month. Why she decided to give me whatever unit she wanted confuses me. The reason I went to that facility is because I went to my U-Haul account first and checked locations where I can find a non-air conditioning unit on the first floor. I don't want to ride elevators so I wanted the first floor and I don't need air conditioning. The ad also said something about a month free which she first confirmed then later told me oh my manager says that only applies if you had a one-way U-Haul rental.

Vincent B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaitlin B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jamaal M.  |  Expérience générale 
Évaluation :
5

Using this location for years and no problem st all

MAX M.  |  Premières impressions 
Évaluation :
5

The staff was friendly and ready to answer my questions. This is a great place to rent a storage unit.

Gertha M.  |  Expérience générale 
Évaluation :
4

Alarm kept on going off non stop

Jackson M.  |  Expérience générale 
Évaluation :
4

I takes forever for anyone to answer the phone. Some staff member ( female person) was very rude... not polite . The others were very professional and pleasant.

JEAN L.  |  Expérience générale 
Évaluation :
4

Corporate customer service was incredibly helpful throughout my experience.

Acacia O.  |  Premières impressions 
Évaluation :
4

I think we should have access at any time without being charged extra. And the key pad needs to be repaired so the alarm won't go off.

sheila i.  |  Expérience générale 
Évaluation :
5

Made my storage easy,. just got a notice for a late charge on the storage unit 2170. I was told not to pay anything if I vacated the unit before the 5th of the month. Jonathan told me not to pay anything if I was moving out. I will disregard the late notice. Please correct your error.

Renee M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

anthony a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachael M.  |  Expérience générale 
Évaluation :
1

The system was down on Sunday when I went to return the van. Had to leave the van overnight and came by the next morning at 9AM and had to wait for an hour because there was only one person helping the couple in front of me who was having some problems with the storage unit who eventually left to go to another storage facility. So I could finally unload the van into the storage unit and I missed a job that I had to be at on Monday morning because of this. I would like to get the 2nd month free because of the inconvenience.

Isaac L.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jhalesiya G.  |  Expérience générale 
Évaluation :
5

I selected no for access because if I have a entry card and a key for my lock, I should be able to load or get something from my space anytime I need. Also, must do something about alarm that sounds every time I use my space.

Robert K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silas D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M.  |  Expérience générale 
Évaluation :
5

Well run store.

Richard G.  |  Premières impressions 
Évaluation :
5

good customer service

BALMORY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B.  |  Expérience générale 
Évaluation :
5

The U Haul staff was always friendly and helpful. Sometimes the lines were long but I believe they were trying to provide the best service to the customers. The storage facility was clean and spotless and carts were readily available. The area where people would leave their no-longer wanted items was promptly cleared out whether by U Haul staff or folks' new treasure. This U Haul facility is a pleasant place to store your items. Just be sure to swipe your card before opening your storage space to prevent the alarm from going off.

JUDY H.  |  Expérience générale 
Évaluation :
5

Natalie was fantastic to work with in every aspect of my turning in of a trailer rented in another State, and rental of an inside storage unit. Jonathan Flores, the General Manager, was very cooperative and agreed to my requests which I presented to Natalie.

THOMAS G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G.  |  Expérience générale 
Évaluation :
3

Once i was charged for one year in Advance,ended up over drawing my Account. The pricing was right at the Start, but kept on increasing the monthly rent from $89 to $109 that's the reason i Pulled Off.

ARUNAKUMAR S.  |  Expérience générale 
Évaluation :
4

My issues was the constant raise in prices.

Jessica L.  |  Expérience générale 
Évaluation :
5

Jhonathan the manager a top full resources guy

CARLOS M.  |  Premières impressions 
Évaluation :
5

Eric knows his job. He took extra time to explain the rates, unit sizes, and walked me through the procedure. Very experienced and friendly. He made everything easier for me.

Cecilia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J.  |  Expérience générale 
Évaluation :
5

Dexter was very professional, knowledgeable and informative! I completed a one day trip and Dexter made my move-in storage process easy! He is truly an asset to U-Haul , thanks again Dexter!!

roberta K.  |  Premières impressions 
Évaluation :
1

I requested a refund of a late fee in July. The location manager apparently issued a VIP certificate that I never learned about. I followed up with him 3 or 4 times without a response. He still hasn't responded to me. I had to email service@uhaul.com to get it credited to my account. Lastly, I was told by an employee staffing the office front desk that we had to access our storage units during office hours even though the posted access hours are outside office hours! Had they posted that information somewhere, that would have saved me a late night trip to the facility when I couldn't access my unit!

Joaquin C.  |  Premières impressions 
Évaluation :
3

Terrible customer service. The Hispanics (the 2 Southamerican-probably Bolivians) working outside are rude and unhelpful. The lady who closed the account also rude.

Edgar R.  |  Expérience générale 
Évaluation :
5

Dexter, the front desk person was extremely helpful,He helped us find a unit that suited our needs, He took.his time to explain everything to us and how storage facilities worked.In addition, there were plenty of carts of different sizes to move the things to store. The unit was clean and ready to use. A tiring job made much easier.

samuel a.  |  Premières impressions 
Évaluation :
5

Keili was great, very helpful knew everything she give her gm

Alex C.  |  Expérience générale 
Évaluation :
5

24 hour Access was suspended

ROBERT J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan F.  |  Expérience générale 
Évaluation :
3

While I'm happy with the service , I'm very disappointed that on my move in a employee car was blocking my unit , I went inside and wait 20 minutes to let someone know about it , later that day in the afternoon I came back and again a different car was there , and today Sunday 06/28 at 11:30 am I came back again and it's blocked , I can't be going to ask someone to move their car all the time I visit my unit , and I see plenty of parking space available , why ? Next time I won't notify and if I damage a car I won't take responsibility , please respect that no everyone has the time to wait until move their cars . Very bad if this is continue I will have to find another place to store my stuff .

Ever R.  |  Premières impressions 
Évaluation :
2

We had used UHAUL to store some items from our home temporarily while we had our house on the market. The 1st storage unit we had was at the back of the building and had a water leak. Thankfully, I had stuff in rubber tubs and nothing was damaged. However, UHAUL did not seem to care. I asked for a different unit and there were none available, so I suggested a larger unit for the same rate. The check in process and dealing with people working there is extremely SLOW. If you plan to go into the office, be prepared to wait or be in there for at least 30 minutes until you speak to someone. I would not use this facility again or recommend that anyone else does.

Sunshine W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindia H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

juan f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRIQUE S.  |  Expérience générale 
Évaluation :
3

The person who helped me has a very bad attitude and manners.

manuel L.  |  Premières impressions 
Évaluation :
4

Met our needs

Mark G.  |  Premières impressions 
Évaluation :
5

The staff were very friendly and welcoming. I would recommend to friends and family!

Sona C.  |  Expérience générale 
Évaluation :
5

Keri was of great help

Justin Z.  |  Premières impressions 
Évaluation :
5

All good along the "way". Thank you.

Branislav D.  |  Premières impressions 
Évaluation :
5

Excelent

Silas D.  |  Expérience générale 
Évaluation :
5

Jordan assisted me and provided excellent customer service. He was knowledgeable, informative, good attitude, & pleasant. Overall, I like this facility and the various options; I hope alarms wrk soon.

nanci D.  |  Premières impressions 
Évaluation :
5

Jordan was especially helpful

jong c.  |  Expérience générale