I checked off 'No' for 'Was the facility clean and well maintained?'; however, I answered this thinking of the facility, itself. The store area was well-kept up and clean, the storage unit area was emptied out upon arrival and there was no trash lying around, in or outside. BUT, the film from the pest control spray was sticky and lined out several inches from the edge of the storage units doors. Also when moving things in and out of the storage units, people have to be very careful NOT to put items down in the area where the film of pest control spray is- as it not only sticks on the items but is also toxic to us. This film of sticky somewhat dried-up liquid was not easy to avoid. Also, when 'checking in' to the unit, I specifically asked if mice were in the units (after reading some of the reviews online). The U-Haul employee told me "NO, No, we don't have any mice here. We keep up on everything and don't have any." This employee tried to assure me further, by stating that the mouse traps are in each unit just because by law they have to be and then stated AGAIN that "We don't have any mice here." After just a few days of putting things in the unit, not only did we see a mouse droppings in the unit, but also we saw mouse droppings on the floor in the storage unit main area. Seems like it'd be best to tell the truth and be more professional by stating that all storage facilities probably have mice and it's just the area we are in (as an employee at ANOTHER storage facility later told me).
rae t | Overall ExperienceSelf Storage Units in Gaithersburg, MD, 20879
U-Haul Moving & Storage de Gaithersburg
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My experience was excellent. The only rub was the alarm going off on occasion after we had been in the building and shocking us. My spouse refused to go to the unit after her first experience with the alarm.
LAWRENCE S | Overall ExperienceOverall, The facility was above average. The facility was clean on the outside and in the halls/alley, it was convenient coz it had an elevator and the facility was air conditioned. The only downside we experienced was that there were lots of rat droppings in the storage unit assigned to us . Good thing we brought our broom, so we were able to sweep the droppings and clear the unit before we utilized it However, in less than a month that we had the storage, we found mice droppings again in our unit.luckily , we didn’t have any consumables among our stuff in the storage.
vivien m | Overall ExperienceJonathan the store manager was awesome and a great representative of your company!
Douglas T | Online Move InGreat staff. They did excellent work.
Julius M | Overall ExperienceThe only downside was that the U-Haul truck, 15 foot, took a lot of gas money for a not so long distance
rae t | First ImpressionsI accidentally locked my lock, but the door was still partly opened by mistake. Someone who worked there noticed and called me. And also put another lock on it since I could not get to the unit because I was out of town. I was grateful they noticed, called, and solved the problem.
Katherine V | Overall ExperienceEverything was nice and it was good to have the one month free, as I only needed the storage for two weeks! Thanks again U-Haul!
LAKIESHA W | Overall ExperienceYou have a rat infestation problem! That alarm that goes off frequently is CRAZY! Ear piercing noise and does NOTHING but torture the people inside the building.
DONNA L | Overall ExperienceElsa was very helpful.
anne B | First ImpressionsOn move in day, there was only one cart available. It was a mattress cart. I needed something to put boxes on. The floor at the entrance wasn’t smooth. The floor seemed like it was missing a door jamb. There was an approximate 1 inch ledge I had to push the cart over to get inside. I was by myself and I wasn’t able to push the cart over the lip so I had to leave the cart inside and carry my stuff inside to the cart. I was not expecting it to be so difficult to unload the cargo van. It was full. I hope there is another loading dock for the building in the front. I can’t recommend this storage place after the nightmare experience I had on an over 90 degree day. The staff is very friendly and the showroom is impressive, so I was extremely disappointed about the hurdles I had to overcome justo get my stuff into the unit. It was very clean and I really appreciated the air conditioning.
BEVERLY B | First ImpressionsI thought it would be convenient being an outside storage but unfortunately that whole area is where vans are stored and near equipment returns so once I moved items in and it was always a task and time consuming to get trucks or vans out of the way in order to access my unit. There were times I had to park on the side and walk up because of overnight returns and even times where I just left because it would take about 30 min for them to clear my storage. Most of the staff were very helpful and pleasant especially Ms. Lee but i just think it’s a waste of time and bad business to have that area blocked 90% of the time but offer it to people.
JOSHUA W | Overall Experience