Évaluations des clients U-Haul Moving & Storage of Garden City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Garden City

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GREG M.
Évaluation :

My overall experience was horrible. The bright spot were the guys and their customer service at the Chinden location. The online check in was clunky and made my rental frustrating and delayed. The online reservation was pointless because I was contacted and told that even though I had a reservation you couldn't guarantee me a truck, then left me hanging until the last minute, and I had to go to a different location to pick up the truck which cost me an additional 40 miles. I will avoid using u-haul in the future.

BRANDON HOWARD S.
Évaluation :

Both my pickup location and drop off location were changed last minute by Uhaul. I had to go 15 miles out of my way to pickup the Uhaul from a different location from my initial reservation. They said they ended up not having my truck I need to go elsewhere last minute. And same problem with drop off I was called and told my original drop off is full to go somewhere else.

Rebecca A.
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Le client n'a pas laissé de commentaire.

Naoki N. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Maura R.
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Le client n'a pas laissé de commentaire.

TYRONE B.
Évaluation :

Better customer parking

H R.
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Le client n'a pas laissé de commentaire.

DAVID ALAN Y.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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I rented a car hauler and could not be more pleased with the equipment, the price and the service. I'm a fan and recommend U-Haul for a top notch experience.

SCOTT C.
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Le client n'a pas laissé de commentaire.

Francisco S.
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The vehicle used had serious front end issues .. reported via phone.

Linda F.
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There is a gal that works there that has an attitude. Such a smart ass. All the guys that I have had to deal with including the yard are so very nice. HOPE she disappears soon.

Mischa S.
Évaluation :

The lady that helped me was just rude. Wasn't friendly, wasn't helpful. The guy in the building acted like I was annoying him by dropping off the trailer. I will never rent a uhaul or take back to this site. I have used this site before and they were unfriendly and unorganized, I figured it was an “off” day. It was not a pleasant experience, dropping off the trailer. I wouldn't recommend anyone to this site.

Gregory N.
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Le client n'a pas laissé de commentaire.

STANLEY M.
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Le client n'a pas laissé de commentaire.

michael S.
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These guy's took care of my reimbursement with no problem.

Jeffery J.
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Le client n'a pas laissé de commentaire.

James M.
Évaluation :

Three times I had guarantees from staff of U-Haul that my initial card would not be charged for the extra miles and time, instead I was reassured three times by three different employees that I could substitute a payment at the counter during checkout. This was VITAL to the operation of my personal business and my overall moving budget. This was a very expensive move, all out of pocket. Every dollar was budgeted and intentional. The initial rental cost $1800 which I had intentionally set aside in my regular "bill-pay" checking account. The finances of this account are very intentional. There were unplanned additional miles and days. We encountered snow and ice in Wyoming including the major interstate being shut down. The original mileage estimate was also incorrect, which I discussed on the first day with a representative from the 800 number who assured me that I could settle the difference in person and avoid having extra charges applied to this particular account. The amount of the charges has never been contested. It is the payment method which, again, I repeated stated to every representative of U-Haul during this process. During the highway closure, knowing that I was again incurring more fees, I was again assured by an 800 number representative that I could settle at the counter and avoid paying fees on this account. I was traveling cross-country while running my business at night in hotel rooms. There was no way to add money to that account while I traveled. I had intentionally begun the trip with the correct amount to cover my normal and projected expenses. When finally I arrived and checked in the vehicle with the outdoor check-in attendee, I was told that I would be able to pay most of it indoors by cash, and that the charges would be "held" so that it could be sorted out. At the counter, there was only one representative, the manager Tim. I expressed my concerns with him. I had a fistful of money to give him. He dismissed it. He told me very specifically that I would not be charged for the extra amounts. The dollar amount was completely different than the estimates I had heard over the phone or from the outdoor check-in guy. This was unexpected, and now I know that it was a miscommunication due to having two separate contracts for each of the truck and trailer. I explained that I was already paying $1,800 for the rental and that was part of the budget of that account, and the $600 or so additional for the trailer was also part of that account. I know about $350 in added charges, but was never informed that I had $750 extra for the truck and also $150 extra for the trailer which were unplanned, unexpected charges. The account in question is a regular monthly bill-pay account. I specifically and clearly discussed with multiple employees of U-Haul that I COULD NOT have another charge on this particular account. I had an envelope of cash. I had a card which could access an untapped recent paycheck. Every employee assured me that I could choose the method of payment at the counter. Tim the manager told me when he heard my concerns that "I will not let that happen." Yesterday I awoke to the extra $750 deduction in my bill-pay account. There is no way to EFT money over fast enough to cover that amount. U-Haul Moving & Storage of Garden City lied to me, and it is now costing me personally to the tune of several soon-to-be unpaid bills, and who knows how many $30 overdraft charges. The cost of doing business with U-Haul is too high. The rental itself in total ended up being about $3,025.48 before fuel expenses, and now I'm looking at another $200 to $300 dollars in fines and fees due to the negligence and dishonesty of the representatives. Yesterday I attempted to reach this delivery location multiple times during the day. I am using other people's phones since my was damaged during the move. They do not answer the phone at this location, it only goes straight to the 800-number. The 800-number tells me that I need to talk to the location, the location doesn't answer the phone and sends me to the 800-number. Repeat. I have asked for return contact by email and been left wondering. It's a clean system for dismissal. Last night I spoke to three separate 800-number representatives and received three separate answers on what to do. Unfortunately I do not have "two to three business days" to wait, guys. Yesterday was the day. Now I'm going to have to invoice U-Haul Moving & Storage of Garden City for the extra costs they chose to incur. I had multiple representatives with very clear communication telling me a story, and then after the charges were made that story changed to "just wait." I will never use U-Haul for any service again. Now I will have no choice but to register contested charges with my financial provider, which is the truth. At every single point of contact I discussed this with U-Haul employees. Every one of them lied to me openly and I will not pay the cost of those misunderstandings and misdirections.

Jon C.
Évaluation :

If the drop off location isn't available let people know before they rent. I was informed when I was at the drop off location which was already 30 minutes away that I had to take it to another place that is 2 hours from my place. The told me I would receive a 50 dollar rebate which I still have not received. 50 dollars barely covers my gas no to mention loosing 2 days. Not happy at all.

JOHN M.
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Le client n'a pas laissé de commentaire.

Josiah S.
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Le client n'a pas laissé de commentaire.

ERIC B.
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Moving to Idaho I've had to use this particular store a lot. Every time I'm there the staff are always courteous and very professional. I'm very pleased with this store.

Robert W. | Online Move In |
Évaluation :

The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.

PAMELA P.
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Le client n'a pas laissé de commentaire.

DAVID W.
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Le client n'a pas laissé de commentaire.

Steve V.
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Le client n'a pas laissé de commentaire.

Jordan N.
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Le client n'a pas laissé de commentaire.

Martin S.
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Le client n'a pas laissé de commentaire.

Michael G.
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Noticed Gas tank was not full when I was driving away. Reported this and was told I needed to point this out at time of rental. They could not help since I was responsible for checking the gas and mileage before I drove away.

Mary F.
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Le client n'a pas laissé de commentaire.

Randy P.
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Le client n'a pas laissé de commentaire.

Sharron C.
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This was an excellent experience. I have already recommended your product and service to friends. Jennifer was friendly, very competent and professional.

Robert W.
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Le client n'a pas laissé de commentaire.

Hayden M.
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Le client n'a pas laissé de commentaire.

Hayden M.
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Le client n'a pas laissé de commentaire.

Stuart D.
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Outstanding, I use frequently.

johnny B.
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Le client n'a pas laissé de commentaire.

Robert C.
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Le client n'a pas laissé de commentaire.

Joe R.
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Customer service was great and super friendly. Don't need to change a thing.

James D.
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Shortly after pulling away i realized that the mileage on contract was exactly 30 miles less than what was on truck (78225 on contract and 78255 on truck). I called and explained that i am honest person and would not try to cheat them out of what was due but this was situation. They understood and trusted me. I brought back clean and full of fuel and thanked them for being good business people. Highly recommended. Nice folk.

Cindy R.
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Le client n'a pas laissé de commentaire.

ARNOLD H.
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Le client n'a pas laissé de commentaire.

RICHARD V.
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Le client n'a pas laissé de commentaire.

Gregory G.
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Very easy to rent and return, friendly staff, thank you😎

Kyle H.
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Ordered a dolly and furniture cart and never was able to get them but was still charged for them. Also, ordered my vehicle from a different location and showed up to find out I had to go 45 minutes away to get the truck.

William M.
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WAY OVERPRICED!!!!!!!!!! I have used U-Haul probably 10+ times in the last 15 years to move or move stuff. Twice in the last two months. Typically you guys have been reasonably priced. However lately it's been astronomical. Roughly $50 to borrow a Chevy truck for a couple hours? That used to be what I paid for 17 foot truck for the whole day. Yea, I wont ever do that again from you guys. Unfortunately for the first time I will be shopping around next time I move or need to rent a truck, which as you can see, is more often than the average person.

COURTNEY K. | Expérience générale |
Évaluation :

I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.

David Y.
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Le client n'a pas laissé de commentaire.

COURTNEY K.
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The employees inside the store are amazing but don't count on roadside Assistance to give up their weekend to come and help you if you need help because they won't show up until Monday afternoon to fix the problem

Briant L.
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Trailer was horrible to pull. I've used uhaul before for the trailers but have never had an issue with how the trailer followed behind. Noisey

Kalian O.
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Le client n'a pas laissé de commentaire.

Kevin C.
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Le client n'a pas laissé de commentaire.

Barton D.
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Le client n'a pas laissé de commentaire.

Josu A.
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Le client n'a pas laissé de commentaire.

Catherine C.
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Keep doing what you're doing !!!

THOMAS A.
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Very helpful and they also answered their phone.

ZACHARY W.
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Le client n'a pas laissé de commentaire.

STEVEN FORREST B.
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Le client n'a pas laissé de commentaire.

Carl J.
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Le client n'a pas laissé de commentaire.

Lori W.
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Le client n'a pas laissé de commentaire.

Michael E.
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Le client n'a pas laissé de commentaire.

SHANE S.
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Hot coffee needs to come back after Covid -19 ??

Andrew F.
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Le client n'a pas laissé de commentaire.

adina K.
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You have great vehicles and great staff but they seemed to struggle with your computer system and they may need upgraded hardware? It's the only thing that I can think of that would improve things, faster software and computers.

Jeff P.
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Le client n'a pas laissé de commentaire.

Edward A.
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Le client n'a pas laissé de commentaire.

Ryne M.
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Just the per mile charge sucks, the proximity for the move was a good distance and expensive

Eric C.
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UHaul states on its website that you can return equipment after hours. Apparently, that is not correct.

anthony R.
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Le client n'a pas laissé de commentaire.

Thomas D.
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Le client n'a pas laissé de commentaire.

Sean B.
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The rental process was great and served its purpose. The trailer had a few issues that showed its age and wear. Overall, I believe that it was a valuable opportunity, and would rent again.

Eric D.
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Le client n'a pas laissé de commentaire.

Elden A.
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Very easy rental process and great communication from the day I booked to when I returned the trailer. Thank you.

Lance B.
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The trailer I needed was shown as unavailable on the website but was available in person at the store. Not sure how this difference could be addressed, but would have saved time if I could have reserved on line.

James N.
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The receipt I had emailed to me said 0 dollars were charged. My credit card was charged the full ~$3300 that was the right billing amount. However, I need that to show in the receipt for my reimbursement. Thank you! -James Neill

Scott P.
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Le client n'a pas laissé de commentaire.

Scott E.
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Le client n'a pas laissé de commentaire.

KATRINA H.
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Le client n'a pas laissé de commentaire.

Benjamin C.
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Le client n'a pas laissé de commentaire.

NANCY M.
Évaluation :

The first truck we were given had no working seat belt, so we had to return it for a different one. We stood out in the cold forever, (17* weather) just to get our truck as no one knew where it was parked. There was only one person helping customers when I returned the truck so I waited several minutes to get waited on . There was no heat on inside this location so it was extremely cold and uncomfortable. Won't return to this location as I wanted to drop the truck off in Nampa and it was originally set up for that but they changed their mind so I had to return the truck to this location. Very unhappy with this experience.

Sierra D. | Expérience générale |
Évaluation :

Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unit

Carol N. | Expérience générale |
Évaluation :

The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.

Douglas G.
Évaluation :

Le client n'a pas laissé de commentaire.

James S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Patrick F.
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Le client n'a pas laissé de commentaire.

Steven H.
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Le client n'a pas laissé de commentaire.

Devi H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael S.
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You could lubricate the runners on the door of the back of the trailer so it would go up and down easier but other than that everything worked great. Your staff was very helpful on both pick up and return.

glen B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan M.
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Le client n'a pas laissé de commentaire.

STEPHEN S.
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$110 for 2 hours is robbery. Staff was wonderful.

Kirkland C.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT H.
Évaluation :

This comment is directed to the 800 support number: Your wait times to speak to an agent are UNACCEPTABLE Last time (September 26th) I rented a trailer I waited on hold for 60 minutes before an agent answered my call - and once the agent answered the call and got a roadside assistance ticket created it took another 3 hours to get the tire repaired - and I was only 7 miles from the capital of Idaho (Boise) Last night I had problems checking in online as I returned the vehicle after closing - and gave up after 10 minutes of being on hold as I expected another hour of waiting in 20 degree weather This needs to be addressed! Contact me directly if you want additional details

James K.
Évaluation :

No one could point out key features of the vehicle. For example it had a manual/automatic transmission which no one explained. There was also a haul mode which was not explained for proper use of the vehicle.

Renee H.
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Le client n'a pas laissé de commentaire.

VICTORIA K.
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Le client n'a pas laissé de commentaire.

BRENDA W.
Évaluation :

Show how to use seat adjustments and speed controls.

JOHN W.
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Le client n'a pas laissé de commentaire.

LAWRENCE A.
Évaluation :

I had a very good experience when I picked up my trailer. Everyone was friendly and quick to set me up.

LORI E.
Évaluation :

Not much to improve it was great. Maybe add an additional employee.

Roger B.
Évaluation :

Easy check in and check out. Very seamless. Excellent service!

JOHN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Blinda H.
Évaluation :

I did rent the truck for 6 hours thru the website. however it was previously rented to someone to pick up at 3 that only gave me 3 hours. I wish the system was more in time

John W.
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Le client n'a pas laissé de commentaire.

Ashley B.
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Le client n'a pas laissé de commentaire.

John S.
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I used the after hour drop off. It was very easy to figure out where to drop the truck and where to leave the key.

MICHAEL R.
Évaluation :

Le client n'a pas laissé de commentaire.

JERRY K. | Expérience générale |
Évaluation :

Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry 😁

Carl B. | Expérience générale |
Évaluation :

Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.

JERRY K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ADA COUNTY S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Carl B. | Premières impressions |
Évaluation :

If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.

barry d. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Bonnie S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Shelby S. | Expérience générale |
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Will store stuff here again when I need to again

Kaitlyn C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bonnie S. | Premières impressions |
Évaluation :

Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & Dave

Sandra M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael T. | Premières impressions |
Évaluation :

The gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.

Barton H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Brittany W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tara O. | Expérience générale |
Évaluation :

While speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.

Julie E. | Premières impressions |
Évaluation :

The process was fast, first month is free! Great customer service and experience!

Heather R. | Expérience générale |
Évaluation :

The unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.

Silas T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Steven S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jesse W. | Expérience générale |
Évaluation :

Thank you for the help

flash h. | Expérience générale |
Évaluation :

Everything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.

Nathan S. | Expérience générale |
Évaluation :

Inconsistent service

Michael A. | Expérience générale |
Évaluation :

Thanks

Anna G. | Premières impressions |
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All was well

todd m. | Premières impressions |
Évaluation :

Good service and equipment, but waiting to get served was long. Need more employees and computers

COLLIN S. | Expérience générale |
Évaluation :

I had my storage unit for over 4 years and didn’t have an issue once. The few times I called, everyone was very friendly and helped.

CHRIS R. | Expérience générale |
Évaluation :

Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.

Janae S. | Expérience générale |
Évaluation :

I will definitely come back when I need to put anything in storage again!

john m. | Expérience générale |
Évaluation :

Great people and helpful

Robert H. | Expérience générale |
Évaluation :

It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help

Susan H. | Expérience générale |
Évaluation :

The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!

Trish P. | Expérience générale |
Évaluation :

It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.

Curtis P. | Premières impressions |
Évaluation :

Got want I wanted..friendly..helpful..thanks ..

Kyle M. | Premières impressions |
Évaluation :

Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.

Troy S. | Expérience générale |
Évaluation :

Thank You.

Michael M. | Expérience générale |
Évaluation :

Never went to the facility

Michael Y. | Expérience générale |
Évaluation :

Jennifer really took care of us. Highly recommend!

Kris S. | Expérience générale |
Évaluation :

Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!

Susan H. | Premières impressions |
Évaluation :

The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!

sheri k. | Expérience générale |
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I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!

Sierra M. | Premières impressions |
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Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.

Mike F. | Premières impressions |
Évaluation :

Terrific Service

Duane S. | Expérience générale |
Évaluation :

Delivery service was excellent

Lewis & Marijane B. | Expérience générale |
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Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.

Tracy F. | Expérience générale |
Évaluation :

Awesome customer service!

RODNEY C. | Premières impressions |
Évaluation :

Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!

STEPHANIE H. | Expérience générale |
Évaluation :

I have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra Lee

Stephanie H. | Expérience générale |
Évaluation :

Quick service!

Susan C. | Réservation |
Évaluation :

Made reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.

terry s. | Expérience générale |
Évaluation :

I rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.

Melissa B. | Expérience générale |
Évaluation :

Everyone I encountered was very nice and willing to help with whatever i needed.

Scott B. | Expérience générale |
Évaluation :

I used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!

Barbra n. | Expérience générale |
Évaluation :

I could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not used

GREG H. | Expérience générale |
Évaluation :

Crystal or krystal was great

Ronald u. | Expérience générale |
Évaluation :

service was good, Ryan was very helpful

Glenn L. | Expérience générale |
Évaluation :

Highly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!

JOEL B. | Expérience générale |
Évaluation :

A+++

Seth G. | Expérience générale |
Évaluation :

Asst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.

reuben b. | Expérience générale |
Évaluation :

Krystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!

Torene B. | Expérience générale |
Évaluation :

Safe and secure.

Liz C. | Expérience générale |
Évaluation :

Employees were friendly and helpful.

mike m. | Expérience générale |
Évaluation :

great place to store

KELSA N. | Expérience générale |
Évaluation :

I will never use you guys again. The only person worth going there for is Krystal she should get promoted. F**k everything else.

Non reviews have been submitted for this location.

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