Customer Reviews for U-Haul Moving & Storage of Garden City

Évaluation :

5

Awesome place to rent equipment from!

Évaluation :

5

Great service and value!

Évaluation :

2

My reservation was for SE Boise. The night before I was told I needed to drive to the other side of town to pick up the truck at a different location. What's the point in choosing a location when you make the reservation?

Évaluation :

5

Quick out. Quick check in. Friendly counter guy.

Évaluation :

5

Busy like all of the u Haul's I have been too. But very accommodating.

Évaluation :

4

Friendly.

Évaluation :

5

Nothing it all was handled great. Even when I had it back late. If any saying was to need improvement I would say it would be the phone system because when I called it would tell me to select about my current reservation and I would press that and then it would go silent and I would never reach a live person I stayed on a silent phone for about 20 minutes almost because I thought it was maybe just ringing but a silent ringing I guess. So the phone was the only thing that made it diffucult

Évaluation :

5

None Treatment was very nice. U- haul rep. Called and asked if I could drop rental at another location for 25 $discount. And was very polite when I offered to a better location that was on my route back. Very nice experience

Évaluation :

5

You provided good efficient service and I would come back. Easy to deal with.

Évaluation :

1

Website difficult to navigate. Inadequately staffed and long wait. Employee attached my trailer wrong (severe angle nearly dragging in back) when i pointed it out he said it would improve with load. Never did. Had to reposition myself.

Évaluation :

5

I've used this location a dew times now and always had a good experience. Friendly and efficient!

Évaluation :

5

As always, Boise Uhaul locations are spectacular. Throughout the Denver Metro area, we had run-ins with Uhaul locations that reeked of smoke, didn't have working telephone lines for communication, had rude service, etc. Boise Uhaul sites are always clean and professional, so thank you.

Évaluation :

1

Change management. This was not my 1st business dealings. IDO NOT GIVE MY MONEY TO PEOPLE WHO DO NOT ACKNOWLEDGE I AM A HUMAN WHO EXPECTS DECENT FRIENDLY SERVICE. I WILL FINISH THE CROSS COUNTRY PART W- A DIFFERENT COMPAN

Évaluation :

5

Quick. Easy. Efficient.

Évaluation :

5

In our case nothing! Staff was very helpful! Everything went smooth. We were dealing with a situation that was very sad and stressful. This location helped make it easier without their knowing they did. Very happy with the staff, store and truck rental. Will use again.

Évaluation :

5

Very nice folks all good👍

Évaluation :

4

Well we didn't use the full 50 miles they charged me so maybe have something that adjust to what we actually used

Évaluation :

5

Of course when I showed up they wanted to know where appliance and utility dolly were since they were on my contract. Of course Reno said this would not happen but it did. I explained the issue and staff here quickly handled the issue

Évaluation :

1

Follow Covid ethics & wear masks. Treat PAYING CUSTOMERS as valued. Smile. Don,t put them in a higher priced truck when we state I want to reserve that rig for Fri. Locking gas caps. I went less than 75 minutes & put 40 $in gas tank even @ 3 $gal. that was suspicious.

Évaluation :

5

Great experience. My wife rented the trailer and was very impressed with the whole rental.

Évaluation :

1

Between myself, my family, and my friends we have rent literally hundreds of UHauls. This was by far the WORST UHaul experience I have had. Do not go to this location.

Évaluation :

3

Trailer had frozen mud stuck to bottom of trailer. Two employees and I had to chip the mud out before I could use.

Évaluation :

5

Speed up the computer. The U-Haul site was very slow.

Évaluation :

5

Everyone did just super job of taking care of us. We had bought the wrong ball hitch somewhere else. U-Haul folks stepped up, had exactly what we needed, and took care of everything. Seamless, smooth, Pleasant experience. And they were the nicest people. Everyone. Thank you. 10 stars.

Évaluation :

5

Perfect!

Évaluation :

3

The employee was not wearing a mask. Also had a horrible experience with the app for mobile pickup. I had to take a picture of the backside of my drivers license about 20 times before it finally accepted it. And once I got through that it took another several tries to click the final submit button to be able to get my keys. And in the end I had to go in and talk to the employee to get my keys in person anyway.

Évaluation :

5

The straps used to ratchet down the tires... one was a little worn and barely made it over the tire. The other strap was fine. One strap should probably be replaced from wear.

Évaluation :

5

Trailer worked great and the charge was fair. Would use it again.

Évaluation :

5

The return app failed and I had to start over.

Évaluation :

5

Not much more to say. Friendly, quick and efficient. Perfect.

Évaluation :

5

Better understanding of the lowest rate guarantee. The rep who helped me book this didn't explain it well and I needed to call customer service to make sure it was applied. Otherwise a good experience and quick helpful pick up and drop off.

Évaluation :

5

The tailgate of the trailer was not fastened, it came down at the first stoplight, luckily it did not hi a car or get damaged.

Évaluation :

5

Nothing!

Évaluation :

2

Make sure your website has the correct information for trailers. Website said a certain ball was fine, but store employee said something completely different. And employee was pretty rude when we said this issue.

Évaluation :

5

Lots of space, friendly staff and quick service.

Évaluation :

5

Great customer service!

Évaluation :

5

I made the reservation online and I had intended to pay in cash. Nowhere online did is say I had to have a credit card to ok for 100 $to pick up the van. When I went to pick it up they told me I needed to have a card to ok 100 $on. I only have debit and only had 60 $in there and the $ for the van in cash in my pocket. My ride to get the van had just dropped me off and left so I had no way to get to the bank to deposit $ for the card to clear. I had dialysis to get to and was out of time. If that had been mentioned online I wouldn't have been put in that situation and wouldn't have been late to dialysis. Other than that the folks at the U-HAUL store were great, as usual. I have sent several people there for their one day in town van rentals. They help so much and the price is very reasonable.

Évaluation :

5

What a fantastic group of people! Prompt and courteous! Went above and beyond! They all deserve a serious raise!

Évaluation :

4

Truck was in good shape but dusty all over

Évaluation :

4

Wait times when I call were always excessive-- need more phone support staff

Évaluation :

5

My overall experience was horrible. The bright spot were the guys and their customer service at the Chinden location. The online check in was clunky and made my rental frustrating and delayed. The online reservation was pointless because I was contacted and told that even though I had a reservation you couldn't guarantee me a truck, then left me hanging until the last minute, and I had to go to a different location to pick up the truck which cost me an additional 40 miles. I will avoid using u-haul in the future.

Évaluation :

4

Both my pickup location and drop off location were changed last minute by Uhaul. I had to go 15 miles out of my way to pickup the Uhaul from a different location from my initial reservation. They said they ended up not having my truck I need to go elsewhere last minute. And same problem with drop off I was called and told my original drop off is full to go somewhere else.

Évaluation :

5

Better customer parking

Évaluation :

5

I rented a car hauler and could not be more pleased with the equipment, the price and the service. I'm a fan and recommend U-Haul for a top notch experience.

Évaluation :

5

The vehicle used had serious front end issues .. reported via phone.

Évaluation :

4

There is a gal that works there that has an attitude. Such a smart ass. All the guys that I have had to deal with including the yard are so very nice. HOPE she disappears soon.

Évaluation :

1

The lady that helped me was just rude. Wasn't friendly, wasn't helpful. The guy in the building acted like I was annoying him by dropping off the trailer. I will never rent a uhaul or take back to this site. I have used this site before and they were unfriendly and unorganized, I figured it was an “off” day. It was not a pleasant experience, dropping off the trailer. I wouldn't recommend anyone to this site.

Évaluation :

5

These guy's took care of my reimbursement with no problem.

Évaluation :

1

Three times I had guarantees from staff of U-Haul that my initial card would not be charged for the extra miles and time, instead I was reassured three times by three different employees that I could substitute a payment at the counter during checkout. This was VITAL to the operation of my personal business and my overall moving budget. This was a very expensive move, all out of pocket. Every dollar was budgeted and intentional. The initial rental cost 1 800 $which I had intentionally set aside in my regular "bill-pay" checking account. The finances of this account are very intentional. There were unplanned additional miles and days. We encountered snow and ice in Wyoming including the major interstate being shut down. The original mileage estimate was also incorrect, which I discussed on the first day with a representative from the 800 number who assured me that I could settle the difference in person and avoid having extra charges applied to this particular account. The amount of the charges has never been contested. It is the payment method which, again, I repeated stated to every representative of U-Haul during this process. During the highway closure, knowing that I was again incurring more fees, I was again assured by an 800 number representative that I could settle at the counter and avoid paying fees on this account. I was traveling cross-country while running my business at night in hotel rooms. There was no way to add money to that account while I traveled. I had intentionally begun the trip with the correct amount to cover my normal and projected expenses. When finally I arrived and checked in the vehicle with the outdoor check-in attendee, I was told that I would be able to pay most of it indoors by cash, and that the charges would be "held" so that it could be sorted out. At the counter, there was only one representative, the manager Tim. I expressed my concerns with him. I had a fistful of money to give him. He dismissed it. He told me very specifically that I would not be charged for the extra amounts. The dollar amount was completely different than the estimates I had heard over the phone or from the outdoor check-in guy. This was unexpected, and now I know that it was a miscommunication due to having two separate contracts for each of the truck and trailer. I explained that I was already paying 1 800 $for the rental and that was part of the budget of that account, and the 600 $or so additional for the trailer was also part of that account. I know about 350 $in added charges, but was never informed that I had 750 $extra for the truck and also 150 $extra for the trailer which were unplanned, unexpected charges. The account in question is a regular monthly bill-pay account. I specifically and clearly discussed with multiple employees of U-Haul that I COULD NOT have another charge on this particular account. I had an envelope of cash. I had a card which could access an untapped recent paycheck. Every employee assured me that I could choose the method of payment at the counter. Tim the manager told me when he heard my concerns that "I will not let that happen." Yesterday I awoke to the extra 750 $deduction in my bill-pay account. There is no way to EFT money over fast enough to cover that amount. U-Haul Moving & Storage of Garden City lied to me, and it is now costing me personally to the tune of several soon-to-be unpaid bills, and who knows how many 30 $overdraft charges. The cost of doing business with U-Haul is too high. The rental itself in total ended up being about 3 025,48 $ before fuel expenses, and now I'm looking at another 200 $to 300 $dollars in fines and fees due to the negligence and dishonesty of the representatives. Yesterday I attempted to reach this delivery location multiple times during the day. I am using other people's phones since my was damaged during the move. They do not answer the phone at this location, it only goes straight to the 800-number. The 800-number tells me that I need to talk to the location, the location doesn't answer the phone and sends me to the 800-number. Repeat. I have asked for return contact by email and been left wondering. It's a clean system for dismissal. Last night I spoke to three separate 800-number representatives and received three separate answers on what to do. Unfortunately I do not have "two to three business days" to wait, guys. Yesterday was the day. Now I'm going to have to invoice U-Haul Moving & Storage of Garden City for the extra costs they chose to incur. I had multiple representatives with very clear communication telling me a story, and then after the charges were made that story changed to "just wait." I will never use U-Haul for any service again. Now I will have no choice but to register contested charges with my financial provider, which is the truth. At every single point of contact I discussed this with U-Haul employees. Every one of them lied to me openly and I will not pay the cost of those misunderstandings and misdirections.

Évaluation :

1

If the drop off location isn't available let people know before they rent. I was informed when I was at the drop off location which was already 30 minutes away that I had to take it to another place that is 2 hours from my place. The told me I would receive a 50 dollar rebate which I still have not received. 50 dollars barely covers my gas no to mention loosing 2 days. Not happy at all.

Évaluation :

5

Moving to Idaho I've had to use this particular store a lot. Every time I'm there the staff are always courteous and very professional. I'm very pleased with this store.

Évaluation :

4

The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.

Évaluation :

5

Noticed Gas tank was not full when I was driving away. Reported this and was told I needed to point this out at time of rental. They could not help since I was responsible for checking the gas and mileage before I drove away.

Évaluation :

1

I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.

Évaluation :

2

Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unit

Évaluation :

5

The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.

Évaluation :

5

Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry 

Évaluation :

4

Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.

Évaluation :

4

If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.

Évaluation :

5

Will store stuff here again when I need to again

Évaluation :

5

Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & Dave

Évaluation :

5

The gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.

Évaluation :

2

While speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.

Évaluation :

5

The process was fast, first month is free! Great customer service and experience!

Évaluation :

1

The unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.

Évaluation :

5

Thank you for the help

Évaluation :

5

Everything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.

Évaluation :

2

Inconsistent service

Évaluation :

4

Thanks

Évaluation :

4

All was well

Évaluation :

4

Good service and equipment, but waiting to get served was long. Need more employees and computers

Évaluation :

5

I had my storage unit for over 4 years and didn't have an issue once. The few times I called, everyone was very friendly and helped.

Évaluation :

2

Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.

Évaluation :

5

I will definitely come back when I need to put anything in storage again!

Évaluation :

5

Great people and helpful

Évaluation :

4

It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help

Évaluation :

5

The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!

Évaluation :

5

It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.

Évaluation :

5

Got want I wanted..friendly..helpful..thanks ..

Évaluation :

2

Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.

Évaluation :

5

Thank You.

Évaluation :

5

Never went to the facility

Évaluation :

5

Jennifer really took care of us. Highly recommend!

Évaluation :

1

Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!

Évaluation :

5

The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!

Évaluation :

5

I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!

Évaluation :

5

Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.

Évaluation :

5

Terrific Service

Évaluation :

3

Delivery service was excellent

Évaluation :

5

Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.

Évaluation :

5

Awesome customer service!

Évaluation :

5

Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!

Évaluation :

5

I have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra Lee

Évaluation :

5

Quick service!

Évaluation :

1

Made reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.

Évaluation :

5

I rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.

Évaluation :

4

Everyone I encountered was very nice and willing to help with whatever i needed.

Évaluation :

5

I used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!

Évaluation :

2

I could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not used

Évaluation :

5

Crystal or krystal was great

Évaluation :

4

service was good, Ryan was very helpful

Évaluation :

5

Highly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!

Évaluation :

5

A+++

Évaluation :

2

Asst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.

Évaluation :

5

Krystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!

Évaluation :

4

Safe and secure.

Évaluation :

4

Employees were friendly and helpful.

Évaluation :

5

great place to store