Customer Reviews for U-Haul Moving & Storage of Garden City

Évaluation :

2

Workers were unfriendly and stresses. I had filled out my rental request on line prior, but the line was still slow.The process was not very streamlined. Customer parking was full and employees were hostile about parking in the wrong spot even though appropriate parking wasnt available

Évaluation :

4

Chinden garden city location…..The guy at the desk was so nice and helpful but The gal that greeted us outside younger curly hair was condescending, rude, snotty, and absolutely disrespectful. If I had to rent another uhaul I would go out of my way and rent from a different location because of her. Not to mention the way she talked to my fiancé and myself was absolutely not appropriate. When he went to hand her th keys she dropped them and stood there whil my fiancé picked them up again and handed them to her again. Just the overall experience poor attitude And disrespectful way to communicate with a customer.

Évaluation :

5

Fast and friendly service.. The van drove smoothly and was spotless.

Évaluation :

5

Everyone is always so nice and helpful! Thanks!!

Évaluation :

4

INstall itself was good. Leading up to, very poor: better communication on delivery of equipment--thought I would not be able to move in time due to delays.

Évaluation :

2

we made appointments and had confirmation emails regarding the time slots we were to come. Of the 8 appointments we made when our people arrived 3 or 4 of them were told they were at the wrong time slot. Causes a lot of disruption for our team.

Évaluation :

2

Make sure your information is accurate, don't send someone to another location to get a vehicle only for them to tell you oh, sorry that's not for another hour... sorry someone didn't return a truck, sorry we sent you somewhere else to waste more of your afternoon. I know you wanted to be contacted by text, but we called and left you voice mail. not that your people didn't try to be nice, they just suck at accurate information and sorry you are out of luck got old really fast. I would not recommend your online service, and I would warn everyone not to trust your ability to deliver on a reservation.

Évaluation :

5

Turn-in process isn't clear. Need to be able to print receipts at point of turn-in rather than having to go inside to retrieve the receipt.

Évaluation :

5

Amazing staff. They went above and beyond. Thank you!!

Évaluation :

5

Great employees.

Évaluation :

5

Great move on a frig--both men helpful, professional, very pleased. Merci.

Évaluation :

5

After hours assistance from personnel was excellent.

Évaluation :

5

Excellent service all the way around.

Évaluation :

5

The associate who helped me (Kendra Trull, I believe) was a breath of fresh air. In a world where customer service is increasingly getting worse, she was excellent. Efficient, friendly, professional, and just a pleasure to deal with. High value employee!

Évaluation :

4

They were quick and got me out fast.

Évaluation :

5

Great service !!!!

Évaluation :

4

Very easy to return. Too bad is is not that easy to pickup your rental.

Évaluation :

4

There was a little mess up with the location of my truck, but they fixed it right away and gave me a different truck.

Évaluation :

5

Thanks to the professional young lady that helped me that day

Évaluation :

5

Very accommodating set me up with storage very helpful and friendly. Then when turned truck in they came right out took over the turn in process very customer focused

Évaluation :

1

The customer service reps were THE worst I have ever experienced! They didn't seem to give a crap that I was standing there patiently waiting. They actually served others who arrived after I did!! They frequently walked away from the counter and acted like I didn't exist. Not until I finally spoke up did they acknowledge me. Then when I finally got a rep to help, I had to wait again for someone to hook up the trailer. When I attempted to drive off, that trailer was jammed together with another that your people had shoved underneath mine!! Unfreaking believable. I will always seek an alternative to Uhaul from here out. Horrible service!

Évaluation :

5

This location had very friendly and efficient staff. I am very impress by the young gals who work here. Very smart and hard workers

Évaluation :

5

no improvement needed. Great UHaul store and staff!

Évaluation :

5

No improvements needed. It was 5 Star customer service from start to finish: easy to reserve, easy to pick up, easy to return. The van I rented was extremely well maintained. Everyone I dealt with was friendly, professional and efficient. If I ever need a U-Haul vehicle again, I will definitely use U-Haul Moving & Storage of Garden City.

Évaluation :

4

Drivers were consistently friendly and courteous-thank you UHaul for your commitment to hiring women drivers! Wish you'd been there when I entered the workforce!

Évaluation :

2

you folks add so many charges. I was over by mileage because YOU made me go to a different location!!! But you charged me for it. Everything is added. I will NEVER rent from UHAUL again.

Évaluation :

5

Everything was perfect start to finish! The 9' Van was just what we needed. Black Bird moving help was on-time, fast, efficient & took the stress completely out of the task at hand!

Évaluation :

2

Not enough employees. Had to wait while one person waited on 12 other people. Only to learn i had to go into another line and wait for help.

Évaluation :

1

I was given the van in less than 5 miles in the tank and the service person was an absolute awful mean person

Évaluation :

5

Great helpful staff

Évaluation :

4

Staff was A little disorganized

Évaluation :

4

we took a truck from great falls mt to star id. We took the fastest route that was all interstate and only pulled off for gas and one night lodging right off the freeway. We were charged for 38 miles over the trip - I don't know how we could have removed those miles - we certainly did not make any detours! I think they miscalculated our mileage requirements when they priced the rental. Disappointing that we were charged for that at the end.

Évaluation :

5

This has always been an excellent U-Haul location. Je les recommande fortement. 

Évaluation :

5

Same efficiency and polite help at the drop off site. U Haul reservation website might need some upgrading to assist with the confusion of blankets. I was under the strong impression I had bought the blankets so I used them to wrap my items and kept them wrapped in their new storage location. The drop off personnel informed me I had "rented" the blankets and they needed to be returned. There is no language on the contract as such and even though it wasn't a big deal (I paid some more to offically purchase them), it was the only blip in the experience. Do I rent them or buy them? Just let me know and don't leave it up to the last second of the drop off process. It had the hint of a scam the way the employees weren't quite sure what to charge and what to say regarding the official policy. Since they had been so pleasant and professional to this point I didn't want to ruin the process so I accepted their very incomplete explanation and simply told them I would do what they needed to "purchase " the blankets. We agreed on a price and off I went. So U Haul.....put it in bold print or capital letters. Make it clear for the next person for everyone's sake. Otherwise, everything else all good....I'll keep coming back. All of my experiences have been pretty good with UHaul

Évaluation :

1

Truck broke down delayed more then a full day + days was due in Wednesday night at location did not get dropped off until late Thursday had to have the tow truck come and pick the truck and the car tow up at the house and then I received several calls from the location that was to receive the vehicle for over two days that were very disrespectful. The whole thing was taken care of there very nicely however there was not one single offer for compensation for my inconvenience. I'm not happy with that at all. I would love to hear back from somebody.

Évaluation :

5

Customer service was great! Got in/out super for both pick-up, and return!

Évaluation :

5

Perfect service. The staff was friendly, knowledgable and efficient. I'm ery pleased with my experiences at UHaul in Garden City. Great work, guys and gals.

Évaluation :

5

No improvement necessary. Your service was quick and efficient. Merci.

Évaluation :

5

Seamless, flawless, and professional/enjoyable! THank you!

Évaluation :

5

The staff was great!! Fast service, friendly and courteous!! No complaints at all!! Great job!

Évaluation :

4

The staff at the Chinden location are outstanding and customer oriented.

Évaluation :

5

So, I called U-Haul for a reservation. The first phone call told me that the trailer would be a Chinden. The second phone call on the next day told me that they made a mistake and it was going to be at another location down by the crab shack in Boise. On the day of pick up I called again just to make sure and they told me the location was going to be at the Orchard Street location for the trailer. Went to the Orchard Street location and they didn't have the correct trailer. They sent me to the Chinden location, which was the original location it should have been but I got a complete runaround for two days and lost a lot of time on my day to get this trailer. Customer service needs to be much better at stadium where the trailer will be, and that it's the right trailer. The orchard location had a trailer but it was an enclosed trailer and we were hauling some rock so they completely misunderstood the order.

Évaluation :

4

They use to bring the trucks to the front of the building but we actually had to go find our own truck in the lot. We rented the truck for all day but it didn't take as long as expected and I had the truck returned by 2. This kids checked it in gave my final bill and we were done. They called me the next day at 1045 am wa tong to know where the truck was and if I needed more time? I let her know I had already turned the truck in. That made me a bite nervous. But everything else was great!

Évaluation :

5

Merci.

Évaluation :

4

There was no lock as indicated

Évaluation :

5

The only issue we encountered was the narrow roadway in front of our unit. Several times while we were unloading/loading at our unit, we had to stop what we were doing to move our vehicle to let another vehicle go by. That was rather inconvenient.

Évaluation :

5

Cameron and the young lady whom I can't remember her name were both very helpful and informative. Both times I have been to the store for rentals staff have been wonderful to work with. Thank you!!!

Évaluation :

2

No prorate when I moved out with 18 days left on monthly rental. Will not rent storage or vehicles from UHaul again.

Évaluation :

5

The staff came through for me in my desperation to find adequate storage facility and rental of moving truck. Much appreciated......

Évaluation :

3

I was told there would be a lock in the unit when I opened it, but there wasn't. I went into the office to ask about it and they said they were out of stock. No one communicated this to me before I dropped off a load of my stuff. Meanwhile a load of my stuff was in the unit unlocked while I had to go to a store to purchase one. I'm not upset about there being no lock, I'm upset about the lack of communication and the subsequent poor customer service of the guys running the office. They kind of gave me a "it's not my problem" attitude.

Évaluation :

3

There was no access to drive the truck around the storage building to get out. Had to back up to get out of the aisle way.

Évaluation :

1

I had moved my belongings out of there months ago and there's a few things left that my daughter was supposed to retrieve and apparently she didn't when I contacted them and they told me I had the option where I could get figure something out with them there really wasn't much left in there except through remaining part of my swimming pool the umbrella to my outside patio furniture and an air conditioning in my cup entertainment center of some sort of my daughters and I could not get it through with anybody there lady took a message for me and told me she would get back to me that day because they were supposed to auction off that day and I called three different numbers and I never got a call back and now I'm told my stuff was auctioned off for $37,5 and I do the remaining balance for I don't know how many months now talked with people twice there nobody has been done anything for me and it's the same thing when I rented a U-Haul I had nothing but issue with billing and no I would not recommend the tendonlocation to anybody

Évaluation :

5

Service is very good.

Évaluation :

3

The unit I had (745) was a very difficult unit to access by moving van or trailer and near end of contract the front of my unit was significantly blocked by additional units placed on the ground which made it unusable for me to back into so I was not able to continue using it for what I needed it for. At the time of initial rental unit there were no other units available. This unit was also quite expensive I thought comparably in the market. The staff was extremely nice and always helpful, the hours of access are great, but this is just an inconveniently placed unit for access with busy and restricted access (single lane right driveway) and limited turn around area for a vehicle with any kind of trailer or moving truck. I believe it would be helpful to make additional notes at time of rental that this unit cannot be backed into and that you will need to carry or haul items quite a distance that are moved into or out of this unit.

Évaluation :

1

First off. Doing ANYTHING at this location has been a chore and takes three times longer than it should. Every time I'm in there the employees look like they hate their job- tepid at best- and all complain that the computers take forever and are having loading issues. That was no different today. Otherwise. They lost my reservation, then didn't have the size of truck I needed, and originally reserved, so I had to make multiple trips instead of one to achieve what I needed. Still charged me full price, of course, without a single apology for the issues that I can remember. The truck was to be returned in full, although upon checking the fuel before I left it was 7/8's. Had to contact and remedy contract with people at the store and (I believe Dan) was great about it. Minor inconvenience, as an isolated incident and Dan did fine. Also. The location charged me a late fee, despite me being on autopay with the same card and same expiration date I set up my account with. Employee said the expiration date was wrong in the system, but again, it is the same exp. date I have had for years. As I got that resolved, they waived the fee, of course - it wasn't an error on our end- they asked if I wanted to pay up the account. I said no, as I am clearing out the location today. Person said that is fine and goodbye. I thanked him, and then I turned to leave and was stopped by another person saying that actually I have to pay because I have been in the unit 4 days after the payment date. I told the person that if they really feel that it's fair to charge me after loosing my rental, not having the truck I need because of that, charging me erroneously and me having to figure it out with them, to do what they think is right. Got home after spending the day moving with the small truck, and they charged me for the entire month for half a week's stay into the period. Beyond that. I called the week prior and specifically let them know when I'd be cleaning out and was not advised of any period of time that I would have to be out by to not be reimbursed for a prorated amount for the month. I was further frustrated at the fact that, despite the maybe 10 Keys on the wall for reservations coming in, there were probably 20 trucks on the lot that were the size I needed anyway. I'm sure there's a reason that I was told that a 15' truck that I had reserved prior wasn't available, maintenance, or whatever, but this certainly just struck an additional chord. Not happy with this location.

Évaluation :

2

Very difficult with trailers as have to back out due to blocked gate. Not easy and staff did not help with issue just offered more expensive units.

Évaluation :

1

I have been there over a year and for a good paying customer what I get in return is every few months my bill goes up for rent… Not appreciate to the customer at all

Évaluation :

2

I'd recommend putting more effort into customer service. I found your customers service was extremely difficult to access. I was managing this remotely and attempted to get in touch with a human being via both the on line chat and the phone (did this simultaneously). Spent 51 minutes on hold. Before the 51 minute long hold, I got to someone who said she needed to transfer me and that it would only take a minute. I'd say she set my expectations incorrectly. Thanks for the opportunity to communicate this to you.

Évaluation :

3

The information disconnect between the national and local customer service staff is pretty significant. As a result, I wasted HOURS when I should have been packing the truck trying to verify where and when my contract showed I would be I at my destination and what storage I would be using. When I moved out, I cancelled the truck I had ordered but wanted to keep the rental for moving blankets which the very pleasant lady from national told me I could do. When I arrived with trailers and trucks to load nice furniture and antiques, local told me I could not rent blankets unless I rented equipment. They said it was policy bcs so many people did not return blankets. So charge them the purchase price for the unreturned blankets when you figure their final bill. I DID return all my rented blankets with the truck but I was penalized for what others did!

Évaluation :

3

It was very expensive, way way to high of a price⁷ for such a small unit.

Évaluation :

5

The Staff is very helpful. Call ahead for scheduling and look online. Convenient location.

Évaluation :

2

Part of the contract started that I would recieve a free lock. I recieved a text message stating that the lock would be in my unit upon move-in. It was not. I tried calling the office about this. After approximately 10 minutes of letting the phone ring someone who identified themselves as Jodie answered. When told the problem she at first replied that locks were not provided. That'll when informed that I read promised a lock in my unit she said that was incorrect and I needed to come inside for one. As I was exciting the storage area to cums into the building to pick up a lock Jodie left the building and drove away leaving me no opportunity to lock my unit. I had to drive to Wal-Mart and purchase a lock. I spoke to corporate about the behavior and was promised I would recieve a call back. It's been a week and no phone call. Also, I rented a 5x10 unit and it is not 5x10 no matter how you measure it. Given the broken promise of a lock, the exceedingly poor customer service by both corporate and the local location, and the incorrect unit size I just cannot recommend U-Haul storage to anyone.

Évaluation :

5

I have used 3 uhaul facilities and street level ones are the best and easiest to use.

Évaluation :

5

These folks were super friendly and professional, and got me in and out very quickly.

Évaluation :

5

The staff went above and beyond to help me during my crazy moving weekend!

Évaluation :

5

My only problem was when we rented a truck to move out. When returning the truck we made the mistake of dropping the key in the night box before checking out on our phone, we called uhaul and the (nice) lady on the phone helped us as much as she could but yet we were charged $20 the next morning for not completing the process online.....and then I was told it is a way to get the customer "to help them" (uhaul).

Évaluation :

3

The instructions made it seem like I was supposed to move in and then get my gate key. Only one gate is accessible and to leave the key pad is rather far away. I couldn't find the keypad before office was open and struggled to get out, even with customer service on chat mobile. I couldn't reach anyone by phone. The site also makes it seem 24 hrs accessible but confuses by saying specific aloud hours.

Évaluation :

5

Nice guys and girls. Bob Neal Very professional as compared to John at Twin falls store. I appreciate personal care. This my 2nd free storage w 1 ways. As i have down 13. 1 ways in 10 yrs. Appreciate the free mth for each.

Évaluation :

4

The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.

Évaluation :

1

I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.

Évaluation :

2

Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unit

Évaluation :

5

The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.

Évaluation :

5

Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry 

Évaluation :

4

Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.

Évaluation :

4

If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.

Évaluation :

5

Will store stuff here again when I need to again

Évaluation :

5

Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & Dave

Évaluation :

5

The gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.

Évaluation :

2

While speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.

Évaluation :

5

The process was fast, first month is free! Great customer service and experience!

Évaluation :

1

The unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.

Évaluation :

5

Thank you for the help

Évaluation :

5

Everything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.

Évaluation :

2

Inconsistent service

Évaluation :

4

Thanks

Évaluation :

4

All was well

Évaluation :

4

Good service and equipment, but waiting to get served was long. Need more employees and computers

Évaluation :

5

I had my storage unit for over 4 years and didn't have an issue once. The few times I called, everyone was very friendly and helped.

Évaluation :

2

Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.

Évaluation :

5

I will definitely come back when I need to put anything in storage again!

Évaluation :

5

Great people and helpful

Évaluation :

4

It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help

Évaluation :

5

The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!

Évaluation :

5

It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.

Évaluation :

5

Got want I wanted..friendly..helpful..thanks ..

Évaluation :

2

Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.

Évaluation :

5

Thank You.

Évaluation :

5

Never went to the facility

Évaluation :

5

Jennifer really took care of us. Highly recommend!

Évaluation :

1

Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!

Évaluation :

5

The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!

Évaluation :

5

I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!

Évaluation :

5

Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.

Évaluation :

5

Terrific Service

Évaluation :

3

Delivery service was excellent

Évaluation :

5

Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.

Évaluation :

5

Awesome customer service!

Évaluation :

5

Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!

Évaluation :

5

I have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra Lee

Évaluation :

5

Quick service!

Évaluation :

1

Made reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.

Évaluation :

5

I rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.

Évaluation :

4

Everyone I encountered was very nice and willing to help with whatever i needed.

Évaluation :

5

I used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!

Évaluation :

2

I could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not used

Évaluation :

5

Crystal or krystal was great

Évaluation :

4

service was good, Ryan was very helpful

Évaluation :

5

Highly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!

Évaluation :

5

A+++

Évaluation :

2

Asst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.

Évaluation :

5

Krystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!

Évaluation :

4

Safe and secure.

Évaluation :

4

Employees were friendly and helpful.

Évaluation :

5

great place to store