Customer Reviews for U-Haul Moving & Storage of Garner

Évaluation :

1

i would never deal with this location again staff always rude and don't try to help you out always has a attitude.

Évaluation :

1

Train employees how to be nice and help customers

Évaluation :

1

This location seemed to be the main issue for this review but I blame the whole organization

Évaluation :

5

The line was 3 deep and it took a while to get trailer picked up. Need more employees…

Évaluation :

5

No comment at this time

Évaluation :

1

Gas light was on when we got in, truck sounded rough. Went to 3 locations before we found what we wanted just to find out we had todo everything on line. People at U-Haul short and mouthy bad customer service skills. Rates are high for what you get

Évaluation :

5

The storage facility was great. We were able to get in and out with no problems.

Évaluation :

3

I had an issue with my trailer. It took 45 minutes to get it sorted out. Apparently the one I was assigned was rented to someone else the day before. There was an additional trailer on the grounds, but it took 45 minutes to figure out how to get that trailer assigned to me. The staff was pleasant to work with however, I could have been in and out much quicker.

Évaluation :

5

Great experience and awesome customer service

Évaluation :

2

The female who handles intake was very rude and made up her own policies.

Évaluation :

5

They Were Very Kind Hearted

Évaluation :

4

I did the online drop off as I thought it would be easier and WOULD NOT recommend that pos program at all … it is antiquated … the miles kept giving me an error message and I had to restart the whole check out procedure due to the antiquated program… not useful drop off app.

Évaluation :

5

Excellent staff. I was in and out quickly and the rental price very fair.

Évaluation :

4

Was missing a furniture dolly, was told to pick one up at another stop and when I got there, they told me I'd have to rent one from that location and request a refund at the original one. I got kicked out, midway through the mobile check in and it showed I picked it up before I could take pictures of the odometer and all the sides of the vehicle. Also only had 45miles of gas, which that didn't bother me as much, except the hour I wasted trying to do the check ins and the pick up and drop off of the equipment at separate locations

Évaluation :

3

I made a reservation a week ahead of time for a 6x12 trailer. I called earlier the day of the reservation and confirmed but when I showed up they had no trailer for me. I had to move my son the next day so I had no choice but to rent a truck larger than what I needed. They gave me a discounted rate on the milage which I appreciate but it still cost me a lot more with milage and gas than the trailer would have and the fact they did not honor my reservation or at least met me know us poor customer service. The gentleman who worked with me was very nice, apologetic, and as helpful as he could be so nothing against him but I am very disappointed in this experience.

Évaluation :

5

Your 2 people that work there were very helpful and got the job done just the way I wanted it done thank them very much. Tony Pereklita

Évaluation :

5

The staff was excellent, this site I love . I have a storage unit here for the last 4 years. I rented a van and it was so clean and so large. There is nothing to improve for this site.

Évaluation :

2

It was an experience. I had a conversation with somebody from U-Haul about the rental of the van that I rented. I didn't understand how I ended up paying $97 for a van that rented for $19 a day. The guy that checked in the van jumped in the van went around back, came back Three minutes later wrote out my bill and I owe $97. The person I talked to from U-Haul stated that there was 70 miles on that van. There was no way I put 70 miles on that van when I rented the van I paid for 20 miles so an extra 70 miles on that van Made me not go back to that U-Haul store to rent a U-Haul. That's why I cleaned out my storage with two weeks left before the next bill and I paid $76 or $126 and when I cleaned out the storage, they said I don't get a refund for The two weeks left on the monthly storage bill. I'm not confrontational there's only money so I just got in the truck and left not a U-Haul truck but the truck that I came there on I think they ripped people off at that place. That's kind of moving and like me I had to be to work two hours after I put the stuff in storage When the facts are every time I need to rent a vehicle I would always use that U-Haul facility that wasn't a good experience. I'm not gonna use that U-Haul experience for that store again.

Évaluation :

5

No comment

Évaluation :

5

Eric the GM has helped me multiple times. I hope that is the correct spelling of his name I forgot to ask. However his attitude has always been friendly and helpful. I would also say his employees follow his lead and are also warm and welcoming. I can't thank him enough for his empathy and kindness. Merci.

Évaluation :

1

Don't rent from uhaul. Booked a truck and tow dolly two months in advance and on the day we were moving the tow dolly wasn't available and they left it up to us to locate one and then have to drive an hour each way to get it. Additionally, when we showed up at the location we were told to go that uhaul facility in Selma refused to give it to us. This required us to call the main call center to get upper management involved. We were finally provided the tow dolly after 3pm. Because of this we were unable to move that day. Our lease was up the next day so we had to pay a fee for the additional day rent and move the next day. This was an out of state move. We were never offered any compensation for this. Don't ever rent from uhaul. It's terrible.

Évaluation :

1

One person running the whole place, probably 100 vehicles at this location, had to walk around the block, on the street, and find my own truck. Took a video of the truck before stepping in, had this thought from a previous rental locations suggestion, was not informed of a check in text message of "accepting" the vehicle. This is important later

Évaluation :

5

Only problem was I wanted to get my pictures out of storage or have a manger grab them before it was auctioned off and they says no pictures was memories of my parents who is now gone

Évaluation :

5

Friendly staff, hardworking

Évaluation :

5

The staff was very helpful, in offering advice.

Évaluation :

4

Staff were helpful but the checkout process was long, no clear direction of where to go to check out. What to do with the truck when you return it and place seemed to be understaffed. I would have expected it to be like car rentals. There is always someone to greet you, checkout out and get you on your way. It was a very different experience from pickup.

Évaluation :

5

We have had items stored in this facility since 2008 and personally have had a great experience. There have been changes in management and employees and I've found they all work really hard and deal with a lot of people who lose patience too quickly. Shey, in particular, was always kind and helped me out whenever I needed it!

Évaluation :

5

Great customer service!

Évaluation :

5

I visit this location frequently, mostly for propane. The staff is always friendly and helpful so I choose to go there and rent a trailer when I needed one even though that location didn't have the exact trailer I was looking for. The trailer was in good condition and I had no issues.

Évaluation :

1

My reservation was for a truck, but there was no truck. I accepted being switched to a cargo van. Van definitely smelled like cigarette smoke and had 3 air fresheners variously placed throughout. I returned the van after 24 hours of use, but the staff did not check it back in until the following morning. They charged me an extra day for the delayed check in. I still have not received a final receipt.

Évaluation :

1

worst service by the emplolyees and management. Never go there to store your lugguage

Évaluation :

1

My after hours reservation was not ready, so I had to wait until the store opened, but the person opening the store never showed up. When another employee came in, they got my rental completed an hour and a half late, and told me the person who was supposed to set up the keys/trucks the night before just didn't do their job. I will definitely try to find other places to rent from, even though this is location is near me.

Évaluation :

1

Truck wasn't set up for after hours pickup as it was supposed to be. Store did not open at posted hours. Could not pick up truck until two hours after scheduled.

Évaluation :

3

I was told I had to fold the 6 blankets I rented or else i would be charged $25. That is ridiculous.

Évaluation :

5

Everything went well..

Évaluation :

5

Agent was really helpful loading the moving blankets in to my vehicle and had a great attitude

Évaluation :

5

Customer service was awesome!

Évaluation :

1

Horrible! I get into the truck, it's on E. Yes! I was furious, usually when someone is renting from uhaul they have a project ahead of them, so having a full tank of gas (like a rental car) would be nice. Not impressed! I would not recommend this location

Évaluation :

5

We are all about and I appreciate you

Évaluation :

5

I throughly enjoy every visit I made to the establishment, the staff were helpful, patient (I needed that), extremely professionally, from day one. Everything was explained throughly & clearly, my first visit to NC & all the staff made me feel safe & in turned my items were safe, thanks to everyone there.

Évaluation :

5

Best U-haul experience so far. Organized location, cleaned vehicle in great condition and friendly staff.

Évaluation :

2

I rented a truck on the 9th. It is now the 11th still haven't got a finalized receipt. Also, put my account to the negative way over the amount that it cost. Which is unacceptable.

Évaluation :

1

Costumer service. I waited over an hour to return the trailer I rented. When I got to the location there was a sign in the door that said "went for gas, be right back" an hour later and six more costumers waiting with me for returns, someone finally showed up just to tell me to leave the trailer there.

Évaluation :

1

The truck tire light was on. They said the gas was full but it was not. Then they charged me twice for services and still have not received refund. Young lady helping at time of pick up was on her phone the whole time. She didn't even hear me talking to her during transaction

Évaluation :

5

Just had a little trouble with the vinyl cover. I was able to contact you uhaul And they helped me out

Évaluation :

5

Great experience! Excellent customer service!

Évaluation :

5

The check-in line took about 30 minutes with 4 people in front of me since I wanted to upgrade my truck on my mobile reservation. However, Eric was friendly, engaged with the people in line and tried to move them through as quick as he could. Another man outside that was bringing the trucks around was just as nice. Cannot say I'd recommend most U-Haul places due to customer service and/or the facility, but will for this location. Merci.

Évaluation :

5

Top notch service by Big Mike.

Évaluation :

5

Excellent

Évaluation :

3

My only complaint was that the auto transport was very dirty and rusty. It needed to be washed. Other than that, service was okay.

Évaluation :

5

I did not like they gave me a U-Haul with the check engine light on and the truck drove very ruff and was making a noise

Évaluation :

5

OK

Évaluation :

5

Everything was good, only issue is I got charged an extra 100 dollars later and I don't know what it could be for. We returned it on time and filled it up with gas.

Évaluation :

3

When I called to try and rent a truck I found the person who answered the phone did not want to help at all. His response to me was that they usually don't have trucks last minute and are reserved. He told me to go on line to see if any were available and then later offered to look if I really wanted him to. Obviously, he was not interested in helping. I went on line and found the exact truck I needed and it was ready to go. I think you might lose a lot of rentals because the employees don't offer to help.

Évaluation :

5

Drop Off perfect. Thanks to Robbie.

Évaluation :

3

I arrived at the location at my reservation time of 11am; however I did not drive oof with the truck until noon. First I made the reservation early in the week for a 20' truck but when I arrived I was told those trucks have been taken already. Secondly, once I was ready to get inside the truck I was given the wrong key and had to go back inside. At this point there were more customers. Staff was really nice. I finally got the correct key and found the right truck. However when I did the checklist, I had no dolly in the back of the truck that I had requested since my original truck was not available. Therefore I had to go back into the store for a third time to get a Dolly. By this time I'm a little irritated but it took three times to cause me to leave until noon.

Évaluation :

1

You can tell them to go somewhere else. The service here is very poor and shoddy. It is recommended to not trust the employees words because they are less than honest. I had a horrible experience at this location. They have no idea what customer service is nor do they value the customers.It was a mistake expecting just minimal basic common courtesy and service from them and my misfortune to even walk in. I wont E V E R again. They cant be trusted or believed. Nor does my experience matter. It is a reflection of uhaul as a whole I have learned. The new management throughout has alot to learn. My business doesn't matter to you all, so I will happily go elsewhere.

Évaluation :

5

I can't say enough, good things about this move, how things worked out, and the Movers that I hired both in North Carolina and in California. This is a highly recommended way to get your stuff, relocated, pretty much problem, free and transparent.

Évaluation :

5

Nothing. Jordan was excellent.

Évaluation :

5

Easy. People faster than app

Évaluation :

5

The people were nice but the hidden fees are terrible. I will not be using your company again.

Évaluation :

5

Eric the General Manager and Jourdan B customer rep in store were both outstanding and totally exceeded my expectations! I am a first time storage customer because I got a free first month offer because I rented a truck for Tuesday 1/7/24 but ended needed it for Wednesday as well but it wasn't a problem, I called Jourdan B. and he made the extra day transaction smooth. Now when I went to get into storage this morning at 6:00 am 1-9-24, I thought I had an issue because gate was not opening so i text Eric and he called me right back and he told me I was at the wrong entrance because my unit was climate controlled, so I was finally able to get to the right location but code was not working so I called Eric again and he walked me through the steps, then when I got to my unit I noticed it was told small, so I called Eric again and once again, he located me a bigger unit and I was able to finally get my stuff into storage and he stay on the line and made sure I was satisfied and I was so thankful for these two outstanding employees!!!

Évaluation :

5

I have always felt completely satisfied with my interactions ans dealings with the workers of this store. They unfortunately don't have enough workers to stay on top of all the trash people leave behind. There are long lines and ringing phones with not so nice customers and they then have to clean up after them, so I completely understand why it's not always kept clean. The employees here have always been great to me because I really try to be nice to them. It works, they are awesome!

Évaluation :

5

Everything was awesome.

Évaluation :

5

The Staff was awesome and always very helpful. I would highly recommend this location because of the friendliness of the staff. Thank you for a great experience with my storage needs.

Évaluation :

5

Service personnel were top notch and friendly.

Évaluation :

5

Jourden was amazing. He spoke to me with respect and explained everything in detail. He answered all my questions. Just an amazing employee.

Évaluation :

4

My GPS sent me through some abandon restaurant parking lot, but I eventually found it.

Évaluation :

1

Fail to honor free unit for truck rentals after setting it up, then try to charge me! Marketing President called to discuss, said he'd address it, then never called back!

Évaluation :

5

Need more move in carts in condition units area. Took me longer than expected because had to wait for cart.

Évaluation :

5

Thank you for making my move smoother.

Évaluation :

1

They are liars. They will sell your possessions only to inform you afterwards. I will NEVER recommend this place!!

Évaluation :

1

Mr. Townes is not customer friendly. I've had a storage unit with U Haul five years. And now since Ms. Molly left U Haul is just not the place in Garner it once was. I hate dealing with Mr. Townes and his crew. Maybe it will get better. I guess he's better then the young lady before him; she was down right rude to customers who keep you in business.

Évaluation :

5

I found the staff to be very knowledgeable and friendly and I think I made a great decision coming from public storage to U-Haul Storage I am very satisfied Debbie Perry

Évaluation :

5

The young lady that helped me was very pleasant and I was satisfied with my overall experience

Évaluation :

5

Thanks for ur help

Évaluation :

1

The facility removed trash cans. The facility locked the bathroom you could not use it. The elevator stopped working when I was trying to move out. I called in and spoke with a male on Saturday November 23rd about 11am to extend my truck rental and he was very rude and combative. Would not recommend this site to anyone

Évaluation :

5

The Gentleman that was there when I was putting my stuff in storage Unit was so helpful. He change my Storage Unit to a bigger Storage Unit because my furniture wouldn't fit it the smaller. He made the switch very easy and accessible where I didn't have to walk far from original unit

Évaluation :

5

Shey was so helpful! She was the only one working, but was keeping up with all demands. She checked me into my storage unit with ease and she checked my truck back in with ease as well. She was awesome! 10 out of 10!!

Évaluation :

4

My unit was cleaned but as I drove around the lot I noticed garbage on the ground and a unit that wasn't fully closed (that you could see was packed with trash). More care needs to be taken to keep the area clean so people have a good first impression.

Évaluation :

1

My contract was never sent to me I deposited a security and was never compensated I filing a complaint With the CFPB , IRS , and AG Where are my things ? Contact me asap 404-710-7804

Évaluation :

1

Moved out stuff out at the end of April 2024 didn’t have a ride to return key but only used the unit for 2 weeks I have a lease for my place that I moved into April 19th 2024

Évaluation :

2

I don't think I've ever been treated so poorly in my life. The young lady who works at the front counter, scolded me during every interaction. The gentleman who works at the front, always seems to be inconvenienced by my presence during every interaction. People who are in a situation where they are moving from one home to another are often under a great deal of stress. Like in my case, my housing move-in date was changed two different times. I've had as many as three storage units at this storage facility at one time. As a continued customer, I didn't expect to be treated with such distain.

Évaluation :

5

You need more flat dollies

Évaluation :

2

Trying to get into the building where the unit is was an absolute pain. Every time we tried to get in we were denied access multiple times and had to talk to the person in the office. Very frustrating!!!!

Évaluation :

2

There were workers that did not put in effort to do their job correctly at all. Did not want to answer questions correctly or let alone help you out. I was charged for a unit I moved out of after the workers knew I was moving out. Then gave me an U-Haul truck full of water and did not bother to change my U-Haul out or clean the water up I had to use my property to keep the rest of my property from getting damaged. And it's like when you express what you went through it does not matter.

Évaluation :

5

Eric and Shay were friendly, professional and most definitely helpful. They were extremely knowledgeable and assisted me in my move. They show concern and empathy. Thank you both

Évaluation :

2

Luke was so helpful and patient. It's really nice to have someone so personable, patient and cooperative helping customers. Luke @ Garner NC loc. ⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

Jordan was proactive, knowledgable, friendly and helpful. He helped take much of the stress out of moving!

Évaluation :

5

Eric the general manager was amazing… he is such a nice guy…made the process easy for us during a very difficult time.. thank you for everything

Évaluation :

4

Na

Évaluation :

5

I had a great experience at this U-Haul. The young lady that helped me went out of her way to make sure I was happy with my experience. I really appreciate her kindness and professionalism.

Évaluation :

2

Need more staff - the location is dirty. Can't use the bathrooms - no toilet paper or paper towels, not clean. The storage units are clean. The storage facility itself isn't. I know Eric is having a hard time finding staff so it reflects. Also wish storage hours could be closing at 11 pm.

Évaluation :

5

The GM was very helpful. I was very pleased.

Évaluation :

3

All staff was good except when I took my storage out for good on 6/21/2024. I inform the staff I will be removing all of my items out. It was removed before the next due date. The storage had no damage. The new manager said I owe a balance and I said for what. There was nothing in the storage. Because the previous Manger didn't document that I didn't close out on paperwork I owe the balance. I said to the manger just check her system. This is the only time I had a problem with uhaul service. I feel I didn't owe anything.

Évaluation :

2

Hire different people. Don't know her name but she was not friendly seemed to have an attitude at 7 am. We had never moved before with uhaul so wasn't sure how anything really worked with getting the truck and storage and the experience would have been alot better had the staff been even remotely friendly. The manager was a smidge more friendly but still....maybe they need to take some sort of etiquette class on customer service. Only reason they are getting 2 stars is bc we liked how the storage area and truck docking was set up for moving into storage. If it wasn't for that we would give 1 star

Évaluation :

1

Often rude and unavailable staff coupled with a malfunctioning elevator, unclean property & poorly managed access lead to an overall unpleasant experience.

Évaluation :

3

There was times where the alarm in the building would go off for no reasons the slide door did not work sometimes it wouldn't open one time and then one time it wouldn't close the bathrooms were not cleaned they didn't have no toilet paper they didn't have no paper towels to dry your hands didn't have no soap second floor and first floor

Évaluation :

5

Shay was always accommodating and always friendly and helpful.

Évaluation :

5

Thanks

Évaluation :

1

Morning staff over worked only 1 person working because of that they were rude and snappy

Évaluation :

1

Manager at the front desk was very rude throughout our entire experience when we went up to discuss lack of lighting and the lighting not working as we were trying to park. Also, power access was only for 2 hours which were inconvenient times for our vehicle. We escalated the lack of lighting, power and security to the manager who was extremely rude to us. We then escalated the matter to a higher up manager who contacted us and spoke to us, but never provided a follow up to our issue. We called back three times to speak to the higher up manager and did not receive a response. Very poor customer service and as a UHaul customer for over 10 years, I would not recommend U-Haul to anyone in the future. Highly dissatisfied with the service that we received for the expensive price that we paid to have our vehicle stored here per month. Would not recommend!

Évaluation :

2

The alarm keeps going off when I attempt to enter my storage room. I enter the code at the building as instructed by the emailed instructions from Uhaul. However, I went inside to mention that the alarm keeps going off. But the girl behind the counter in a condescending tone and attitude made everything seem to be my fault without providing instructions or helpfulness to remedy the issue. I was told that I must check in TWICE upon entry to the unit. I was made to feel not a valued customer nor was my question about entry properly addressed.

Évaluation :

5

Thanks for the wonderful service.

Évaluation :

5

Staff was very accommodating and friendly

Évaluation :

5

Great staff an clean an safe building well ventilation

Évaluation :

5

I've use this U-Haul in the past it always help friendly and excellent customer service and I highly recommend it to anyone that needs to store their personal property

Évaluation :

1

Poor customer service both in the store and on the phone

Évaluation :

1

DO NOT TAKE YOUR BUSINESS HERE!!!! The staff is rude, condescending, and incompetent.

Évaluation :

5

My experience with u-haul was great

Évaluation :

5

Shae was wonderful... she really was so polite, friendle and efficient! Thank you Shae. (Not sure of the correct spelling)

Évaluation :

5

The only issue I had was the employee said a lock would be in the unit. We were coming after hours and I wanted the employee to double check. It was close to closing so he couldn't or wouldn't. Upon arrival there was not one in the unit. Luckily we picked up one along the way.

Évaluation :

1

The customer service is horrible. It's a shame the manager is such a liar and does not keep to his word.. I had to call the district manager and customer service to file numerous complaints due to the customer service and the fact that I could never get into my storage units even when my account was paid up.. so sad I will never use them again I will not give a good Google review and I told everyone I know how terrible they are.

Évaluation :

1

If I could give this location and it's GM Eric Townes a - 5, I would after how he treated me on 6/20/24. I called bc there were 3-4 attempts to charge my card for a storage unit I hadn't moved into, I only reserved it. I sent an return email back to Eric Townes directly to advise there was a discrepancy and I no longer needed the unit and in fact, had never moved into it. When I called today, I spoke to a woman that answered and told me she had a customer in store and she'd look up my acct, cool. But then with no notice, this jerk of a GM gets on the line to TELL ME that my card wasn't being charged.. but how would he know without even looking up the acct. I firmly told him he was incorrect and told him I didn't appreciate his immediate rudeness and tone when he got on the line. Did he care? Not at all, he proceeded to tell me incorrect info without having looked up my acct yet. He continues to over talk me and cuts me off while trying to correct him so we can be in the same page with my concerns, finally he asked for my name. I almost didn't give it to him bc sir, we should've started with that first. He says well it says you moved in, but if this horrible example of a unfit GM would've properly and respectfully ascertained the reason of my call, he would know that I never moved in. As I am informing him, he continued to cut me off, says well did I let someone know. Sir, what do you even mean?I let someone know when I DIDN'T MOVE INTO THE UNIT. And I told him I emailed back and there were still attempts of $124 now with a late fee to my card. He is still cutting me off, so I requested to speak to someone else, he says well I moved you out and is that all. I tried asking would he email me confirmation, and he continued to cut me off! If I weren't concerned with consequences, I would been at that location asking him to say all what he said again, to my face.. so I again advised him that bc of how irate he was towards me with no reason at all, I would be calling corporate. His didn't seem bothered at all, basically his tone suggested "call them", no apologies given, no customer centricity at all. And guess what, I did call them Mr Townes, and that disgusting call that could've been a quick one and done, will be reviewed so keep that same energy. Thanks for reading.

Évaluation :

5

Eric and the rest of the employees were helpful, courteous and friendly!!

Évaluation :

1

I was charge incorrectly

Évaluation :

5

Employees as the location went above and beyond to solve any issues I encountered. I greatly appreciate their help.

Évaluation :

1

Made it hard for us to move out we've had it cleaned out since April 18th and it's been pending approval and they keep charging me and can't even get into the gate.

Évaluation :

2

My storage unit was broken into from outside of the property and several personal items were destroyed or damaged. It was evident that people had ready access to my unit over an extended period of time and it was not discovered by the staff until I returned to access my unit. The staff, though friendly, seemed ill-prepared to handle the situation and did not have any immediate recourse to recommend.

Évaluation :

5

He was awesome the black guy at the Mechanical Blvd. store. I can't remember his name but he has stellar customer service. Every time I went there (often) he was always there. I don't know if he's the only one there but give that man a raise. He represents your brand in a great way!

Évaluation :

3

Ghhjdr

Évaluation :

5

I've rented from this facility before and I find everyone so helpful, friendly, courteous to the other customers, even those who complained about the wait. These folks are always so busy and they have always been super gracious!

Évaluation :

2

I had rented a 20 foot truck and a 10x10x13 container, there was no way it was large enough. I wish the front desk would have moved me to a larger unit when they saw the truck I rented and had tried to rent a bigger truck out of concern that I wouldn't have enough room. The movers were great, but they had to struggle to fit it all in. Who needs 13 feet of height??

Évaluation :

3

I ordered inside storage but they gave me outside instead

Évaluation :

5

Awesome “Customer Service”!!!!!!!!!!!

Évaluation :

5

Moving can be very stressful and I imagine so many people that utilize uhaul services can be difficult customers because of that. I was having a really hard day when I got my uhaul and Shay at the Garner location uhaul was so kind and empathetic to me. I really appreciated her help but moreso really appreciated her for the way she treats people she interacts with.

Évaluation :

5

Estoy muy agradecido a la chica que me ayudó, a pesar de no saber inglés, hizo todo lo posible para explicarme todo usando el traductor♥️

Évaluation :

5

Garner location was excellent but both Jacksonville locations was terrible horrible services.

Évaluation :

1

Unit to small. Unable to move in

Évaluation :

1

I had my unit for 6 months and I paid after the 16th of the month SEVERAL times. On 2/16, I went to clean out the unit and remove the rest of my belongings, and they were missing and the unit was cleaned out. I went to the office and they swore that they didn't enter my unit. Immediately after leaving the property, I received a receipt for a "lock cut fee" and a "clean out " fee. Although they told me , they never entered my unit. So they illegally entered my unit, removed my belongings ( which was work equipment that belonged to the State and I am now financially responsible for.) I always dreaded coming into this location because everyone there is extremely unprofessional and made me feel as if I was bothering them AT THEIR JOB. On top of all that, my U-Haul account has been completely wiped. I went to retrieve my receipts to show my payments after the 16th, and I was not able to locate anything. I have reported all of this to corporate and I just hope that they are not as crooked as this location and something is done about this.

Évaluation :

2

Customer service was not the best after spending money to use your service had to spend more money and to be charged for using a dolly was very ridiculous. Everything was a charge and was so unreasonable.. I assure you that this will be the last time I will use this service

Évaluation :

1

WS charged for a month after I cleaned out the unit & informed the staff I was out the evening before my billing cycle was to start. Feb 7th. It's impossible to go up there and complain because you have to wait 45 minutes to talk to someone who just takes your phone number because your people are understaffed. It was not a good experience.

Évaluation :

5

Friendly, quick and professional!

Évaluation :

3

The staff were rude. My storage was supposed to come with a lock, but when I arrived there was no lock in the storage. The storage itself was fine. There was something spilled in the back corner but other than that it was good. The move out process was simply and quick.

Évaluation :

3

I spent almost 2 hours at Uhaul because no one knew how to fix a reservation for a UBox. The staff at facility tried and could not do it. They called UBox who could not do it and said call Traffic. We called Traffic they couldn't do it and said call UBox. The problem started when reservation was made it was made incorrectly and so screwed up it was unable to be fixed. Very frustrating for me and the employees that no one who is supposed to help is capable of helping.

Évaluation :

4

Precious was very informative as well as helping with a smooth move out process. Amber was also very helpful through the process. The customer service I received was great!

Évaluation :

5

The manager was very nice and helpful

Évaluation :

5

I enjoyed working with staff while my vehicle was stored at this facility 2018-2023. With only a couple of instances that the gate did not operate properly, I was very happy with the service. No instances of brake-ins or damage to my property at all. I would have appreciated a fresh level of gravel on the lot because some areas are uneven and standing water when it rains.

Évaluation :

5

The storage is absolutely neat & easy to access! I love all of the instructions being placed at the site concerning arming & disarming your room. Safety is definitely ensured here! Only complaint is that I did not receive the free lock that was supposed to come with my unit, but luckily I had a spare.

Évaluation :

5

I will always use U-Haul whenever I moved

Évaluation :

2

We found droppings of rodentsin our chester drawers. We also saw ants and spider webs in storage. Installation was falling from top of ceiling. The storage was never exterminated from May2013 to December 2013 while rented.

Évaluation :

2

I was overcharge.

Évaluation :

4

The facility itself was well maintained but severely understaffed. Each time I needed an associate my wait was at least 15 to 20 minutes just to speak to someone.

Évaluation :

4

The young man initially was skeptical of the task because he never performed it. We all encouraged him to try and he did awesome. Successfully changed over the RV rental site from one customer to another.

Évaluation :

5

Shae (sp?) Is a complete Rockstar. She is kind, and so helpful on a day I was particularly stressed. She showed humanity and grace and is honestly a huge asset to this location. The lady who was by the climate control building (green car) also super helpful and kind. I really appreciate both of them for their help.

Évaluation :

5

Very clean,nice, although the alarm is loud that's very good the bathroom is very, very, very clean.

Évaluation :

5

Precious and Shay are the real reasons I would return to Garner UHaul!!! Awesome, sweet, kind and professional. Facility is Top- Notch all the way around! Made my move ((as difficult as moves can be)) the best it could have been! THANKS garner UHaul team. Sincerest, Chris Ward

Évaluation :

1

If I can give this specific location a zero stars, I most certainly would do that! I didn't have issues until after the fact, of returning Uhaul truck, and returning keys. Long story short, I returned my Uhaul truck and keys to a lady name SHAY at the front. After doing so, I kept getting notifications from my bank stating Uhaul is trying to take money out for the storage I had. MIND YOU: keys for storage unit was returned same day the Uhaul truck was returned. Keys were returned to SHAY personally. (all the cameras in the store is my witness) I kept contacting them about this issue and PRECIOUS, which is suppose to be the store "manager" seem to not comprehend with what I was telling her. Spoke with SHAY over the phone about this matter, and I was disrespectfully hung up on. She really act like she couldn't hear me over the phone. Pulling up to the store was the next best thing since nobody can comprehend, and clearly didn't understand my English lol. Pulled up and SHAY was present (on the phone at that) waited patiently for her to get off, told her my issue for the 500th time, and she stated that she was getting her manager to handle it. Now you're getting your manager to handle it but yet, I'm still getting emails from Uhaul as if the storage unit was not paid. Yeah ok. She mentioned that she was going to take the card on file off autopay. That should've BEEN done the moment we returned those keys to you. Till this day, I'm still getting emails as if I didn't return the keys in hand to SHAY & it's been 2 months. I will definitely be avoiding this specific store and would recommend anybody else too also. Should have listened to the other bad reviews they have. All in all, the manager isn't managing, and the other associates are unprofessional (Shay) and just give ghetto. ZERO STARS!

Évaluation :

1

The one and only absolute person that was the most helpful & informative was Precious. Everyone's attitude is terrible. They all have different information (some of it made up). They need to be trained in customer service. I've been dealing with the nonsense at this location for over a year. Precious, keep standing out & keep up the good work!

Évaluation :

1

Staff Is Very unprofessional & rude disrespectful and always got a smart comment.

Évaluation :

5

The staff was courteous. And, the facility was very clean. 100 % satisfied.

Évaluation :

5

Merci

Évaluation :

1

Manager was awfully RUDE, the store seems cluttered and there were mice in the unit. I would NOT RECOMMEND ANYONE!!!

Évaluation :

5

Great! Precious CSR was very friendly and worked with me to make the checkin clear, simple and easy. AA++

Évaluation :

5

The staff at this location is absolutely one of the friendliest had most helpful people I have had the pleasure to work with.

Évaluation :

5

Precious is amazing!!!!

Évaluation :

4

You need bigger carts and a lot more of them.

Évaluation :

5

The lady’s where very professional

Évaluation :

2

The lady at the front desk was extremely rude and unprofessional.

Évaluation :

5

Great staff and facilities! Thanks.

Évaluation :

1

Between renting a truck through U-Haul and being stuck on the side of the road for over 2 hours. Then to arriving at the storage facility being told nasty there was no room for us and we could not leave the auto transport there even though on my contact it stated that. Then to finding out we had 2 storage units at the end when we crammed everything in one unit. We had broken dishes as well as being overcharged. It has been a disaster using U-Haul and the U-Haul on Mechanical Blvd in Garner was the worst. The employees were rude nasty did not communicate for nothing. So I would never recommend U-Haul to anyone. We were very disappointed we did a big move coming from NJ to NC and it was an issue from start to finish. Even after I checked out of the storage unit they still tried to charge my card for August payment when we moved out in July. It is awful.

Évaluation :

5

Thanks Precious!

Évaluation :

5

Awesome staff & great customer service!!!

Évaluation :

5

I wish the cost was lower, as there are other storage options in Garner for half the cost and I know they may not be as nice, but for boat storage I just need secure over nice. The gm has been fantastic to work with.

Évaluation :

5

Tiesha handled our storage move in and trailer drop off. She was extremely friendly and helpful. She was also very calm even though she was under pressure. She is a great asset to the UHaul family.

Évaluation :

5

Great customer service employees here are very helpful and do an excellent job. I was let down with my movers and the lady on reception helped me find a replacement which was easy feat. Thanks to you all.

Évaluation :

2

I tried canceling three time over the phone at the beginning of July and twice by email and I was still charged. No one replied to my emails and I had to provide my own lock.

Évaluation :

5

Staff is well trained, the manager is awesome and customer service is way beyond my expectations. I will not hesitate to recommend this location to anyone, thanks.

Évaluation :

2

Staffing was too lean never enough people working.I tried several times to get a propane refill on my Class A but never could

Évaluation :

3

It take to long, check in and out, one boy is very slow there.

Évaluation :

5

They were very helpful. They're always busy there! But took good care of me and my storage needs. Thank you! I would highly recommend this location.

Évaluation :

5

Very helpful staff very clean facility great experience!

Évaluation :

2

Your staff is very rude and unprofessional

Évaluation :

5

Due to the number of customers it took quite awhile for service but service was good eventually.

Évaluation :

2

My unit was moved to another with out my knowledge, things were missing from my unit .. then they charged me an extra $100 to remove a couch from the green area when it says we can share things we don't want there . They also took extra money from our uhaul rental.

Évaluation :

3

I received a call today about a unit being drilled off which was strange. One I have a key . Two..they have a key and cameras... Half of my unit was damaged due to water...precouis was great to work with in this manner. the least they could have done was investigate before calling me. I hope they have gotten down ti the issue.

Évaluation :

1

The staff at this location was awful nasty, rude. There were no signs on the sliding doors to self storage saying the sliding door closes at 5. We moved from New Jersey and got down late because U-Haul had us stuck on the side of the road for 2,5 hours got to the storage u it late. I called the after hours number and the girl that answered was rude and nasty and said do what you have to do. Did not have any compassion or show any customer service. The entire U-Haul experience has been a nightmare from start to finish. I don't even want to leave my stuff in self storage.

Évaluation :

2

I rented one 13X15 unit but was given two smaller units that had small doors. There wasn't enough room for all of my stuff that fit perfectly in the unit I rented in Boone with room to spare so clearly the two small rooms do not equal 13x15. The worst thing about the move-in though was the fact that you only have three very small carts for the whole facility for people to use when there were a lot of people trying to move in that day. What should have taken us an hour and a half to unload took all day because we had to wait for one of those carts. You need to provide large carts (3'x6') and a lot of them. You need at least 20 to 30 carts for that size facility. Do better U-Haul! We know you can afford to buy and provide those carts! Also, deal with the humidity in that facility. I would not call that climate controlled when I have to worry about my stuff getting wet and growing mold in that humidity. I will wait until after I move out to post my Google Guide review. I want to see the condition of my stuff first and see if the humidity does damage anything.

Évaluation :

3

The only instructions I received was "here is your PIN number enter it and you can access your unit". It did not tell me there was a different location for the climate controlled units. Once I finally found it, there were three keypads and no signage saying you have to sign into a specific one first before entering your PIN into a secondary pin pad.

Évaluation :

4

The move out was not convenient, you had only one flat bed cart available, went on all floors looking for carts to use none founded! We waited two hours on that one cart but had to do something else the person was still using it to move out. We spent 5 hrs moving out of 1028 on 5-21-23. The move out was not good !!

Évaluation :

5

The staff was very accommodating and knowledgeable. Very friendly and safe environment

Évaluation :

5

We ran into Shay when we arrived. She was a great help and very friendly.

Évaluation :

4

The staff was very helpful.

Évaluation :

5

The Supervisor (Precious) was helpful and kind in making sure I got the correct storage unit size for my move. The other staff was also very friendly and helpful even through a very busy day that they had as they worked to serve each customer in line with great hospitality. One of the staff was so kind to walk out my bundle of large boxes to my car after I was serviced at the counter by Precious. I would recommend this location to anyone. Thanks Uhual Staff @ 1702 Mechanical Blvd (Garner, NC) - From: Tameika Wilson-Harris

Évaluation :

5

Jay did an excellent job and is very professional.

Évaluation :

1

Mice ate the ceiling and my items and the Manager Precious was notified several times but never did anything.

Évaluation :

4

No comments

Évaluation :

5

Super staff and excellent storage. Je les recommande fortement. 

Évaluation :

5

Awesome, will always do business with uhaul and will always recommend you.

Évaluation :

5

Easy move in and out. Safe area and the staff was so friendly! Merci

Évaluation :

1

4 days of having my things in storage I got robbed I know it was the workers there because I found cleaning material from the facility in my unit there was rats and mice all in my boxes dead and in my clothes there were no cameras and it's not well lit at all my things have mold on them this was the worst facility I ever used

Évaluation :

2

The gm was very rude & there was a homeless man living in the units. My sister had a altercation with him

Évaluation :

5

The service has always been great. Precious and Rachel are Awesome, and very nice. We have 3 units and are always renting box trucks. They get the job Done.

Évaluation :

5

Staff was great

Évaluation :

5

The lock was in the unit. Easy to get in and out of the unit. Location is clean. Outside unit

Évaluation :

5

Precious and Racheal do a wonderful job with closing out the unit and sending final receipt. Locks are in the unit when you do Self check in online. I love the easiness.

Évaluation :

1

Most employees were great. HOWEVER !!!!! Precious the supposed manager was unpleasant, unprofessional and obviously had a chip on her shoulder when it came to men…. Maybe even white men???? I was treated like a criminal and denied service because I used a swear word. I have been a client of uhaul for years and have an account she could have accessed I HAVE a storage unit at that faculty…. I drove equipment across this country to get to that facility and even so She chose to go with the " empowered employee" stance. I will never use uhaul again and will be sharing my story and recommendations to look elsewhere with everyone I meet I had never felt more " racism"directed at me than I did yesterday.

Évaluation :

5

Very good staff and the premise’s were Secure and safe👍👍

Évaluation :

5

All staff were very helpful both checking in and out. The lady that checked my storage unit as we checked out even found the metal bed rails that kind of blended into the frame of the room and I didn't see them. Thank goodness for her. Checked me out of contract without even having to go in office. She was cleaning at the time we got done emptying the unit. I asked her what I needed to do and she took care of it right then and there. Great service.

Évaluation :

5

Thank you for storage and the time we used this unit was greatly appreciated. Phillip, Barbara and Charisse

Évaluation :

5

Thanks

Évaluation :

5

Precious was amazing. Helped me get into the faculty every step of the way.

Évaluation :

3

It was tough when the elevator went down, but it seems like it's safe

Évaluation :

5

Excelent customer focus. From all the employees i spoke with

Évaluation :

5

The Manager and the staff who rent the vehicles are OUTSTANDING and EXTREMELY PROFESSIONAL, THE BEST!!!!!!

Évaluation :

5

Easy move in and great customer service! Thank you for making this move in an easy process!

Évaluation :

5

The staff was helpful and very thorough. The staff walked me through the process quickly and answered all of my questions. The manager and assistant manager were awesome ladies!

Évaluation :

4

Overall experience was great! Check out service was a little slow. I was left standing for 5 minutes while clerk and Mgr discussed problem. It would have made more since for Mgr to deal w customer on the phone and clerk to take care of customers standing in line

Évaluation :

2

The staff at the time of during business was not knowledgeable of what too do and was not professional but the staff now is very professional and help me solve the issue

Évaluation :

4

Access should be 24 hours per day. I could not have everything done by 10 pm and this was after renting 2 trucks as well.

Évaluation :

5

Every time I had any concern or issue it was handled promptly by staff. My things have been there for over a year. The facility is clean, safe and sound.