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I could NOT be more unhappy with my time with your company. I fully intend to take your company to court. I will be suing u-haul and one of your managers due to the fact that your MANAGEMENT evicted me because I had my SERVICE ANIMAL on the premises with me. Not only that, after he was told that she was my service animal, he demanded to see her service animal papers, demanded to know what my disability is, insisted she be wearing a "service animal" vest, and patronized me when I told him he was absolutely outside of his rights. He was so obviously unaware of the laws he was breaking, instead he kept informing me that because u-haul is a "private" company, he was able to say and do whatever he wanted. Unfortunately, his ignorance is no excuse for his disgusting behavior. I am apalled and I couldn't be more dissatisfied with your services. I actually loved u-haul and their storage facility, because I was able to come at any hour, day or night (which said manager so eagerly informed me, I did NOT have, despite the fact that my key card allowed me access at all hours the entire time I was a customer at the facility. The ONLY saving grace this experience has, was Justin (the custodian) that I met the day I was made to leave. He was the kindest, most helpful, and very knowledgeable. He assisted me in any way he could, and he did so with the best intentions. He, in my opinion, should be the manager, since he possesses the customer service qualities necessary to accomplish the job that the existing management staff does not. I will NEVER use u-haul or any of their services again, but I hope Justin finds a better job where he is more appreciated, where I would be happy to be a patron of.
Your on line system does not work. no one at your company can help. I received late payments for your inadequate system and its failures.
There was no office or staff at my faculty on rat 66 Glendora.
The location was easy to find and even being there late at night it still felt safe. The 24/7 access was awesome. Now for my negatives: I was on the 3rd floor- climate controlled. It was anything but. I made several complaints about it being evening time and over 95° on the 3rd floor. Made it extremely hard to move things around and it was cooler outside then in the storage. I was told every time, a work order had already been submitted but nothing was fixed. I even lost some of my items in storage due to the heat. Next I had auto pay set up but kept being charged a late fee and when I called 3 times asking why I was told it was a computer error. That was a huge inconvenience having to call every month to fix that which never was. The elevator sounds like it was going to break every time I got on. It really freaked me out. I also wished the lightning in the storage was better, I had to bring a flashlight every time to see inside the storage. People parking their vehicles multiple nights in a row and parked sideways made it hard to move stuff in and out as well. My experience wasn't completely horrible but definitely have things that could be improved.
This was by far the best experience I had. Back in March I had to move my daughter out of her college dorm as the school was shutting down due to COVID. The staff was great, the storage unit was safe and clean. I had zero issues and highly recommend!
Glorious staff wonderful experience thank you beloved! M Judah
Very helpful, general manager was the best
I was never given a card for entry, we were never told it was not 24 hours, never told no dog, no toilet paper in restroom, Vickie was the only one always nice.
Extremely efficient service outstanding general manager property interior carts exterior security etc. and all staff! Thank you U-Haul family!
Not applicable.
Ynthia at UHaul should be a manager, way above the cal for duty, she is great.
This policy of not being able to cancel the contract without being at the office in person is ridiculous. It's a money grab, designed to make it hard to cancel. You should be ashamed.
My first month there, my unit was flooded. The rest of the time there were people living in the units and halls, doing shady things. It was very unsafe there and no staff. I moved my things elsewhere
Not enough dollies
Units were very clean and plenty of carts available. Also easy access into facility.
Love how quick and easy it was too reserve a storage room online. Thank you!
It was nice and very convenient when Vicky was at the Glendora location.
This was one of two storage units we had. We were able to reduce the content of the 2nd floor unit so it would fit in the ground floor unit and thus provide us with easier access.
I am very happy with the service I received from the GM Vicky. Thank you Vicky for making a hard day become a good one. Thank you again
Canceling service was difficult. Hold times were long. The people on the phone were very rude. We were canceling but will use storage again, just not from uhaul.
U-Haul of Glendora get 10 of 10. EZ set up, reasonable quote, instant move-in option, accurate info, nice, clean & fully automated, self service facility. AND its accessible 24/7! 5-stars no doubt!
Vickie and the entire staff were the very Best!!!! A++++
Good
All staffs are very friendly and good service. Thanks
The managers Tim and Donna were great. Love this location. They make you feel like family not just another number.
Great Managers, helpful friendly and made everything so easy. Been renting with u-haul for years and never dealt with such a great team, you could use more like them.
Helpful management
