the Only glitch is that when I arrived for the first time to my unit, alarm went off as I opened the storage unit. Other than that...all good. AD
Al D. | First ImpressionsSelf Storage Units in Glendora, CA, 91740
U-Haul Moving & Storage de Glendora
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Nous livrons U-Box - vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la collecte ou le dépôt de vos U-Box - conteneurs.
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- 4,5 - Cote moyenne des clients
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Thank you for your excellent service. I truly appreciate your professionalism for the many years I rented from U-Haul.
HANH THI P. | Overall ExperienceEverything was great, except the facility was always hot inside, even though it said temperature controlled.
Quisha C. | Overall ExperienceEverything is wonderful except I with the hours ran later for storage; like 10pm.
Lisa B. | Overall ExperienceI appreciate the respect, customer service and professionalism that was provided to me as I was moving out of my storage. I greatly appreciated it!!
Kathleen B. | Overall ExperienceI missed having the office open there, they had closed the office at that facility.
mary r. | Overall ExperienceStorage units are dark inside, no light. Need to bring your own battery operated light to see. Units at Route66 location do not have roll up doors. no one ever told me that. After renting the unit, I could not house furniture as it was intended because the units had a door that opened into a hallway that was no wider than 3ft which did not allow you to turn furniture from hallways through doorway. Too, the door was not very wide. This should have been shared by Uhaul Associate. Organizing movers, cost involved etc. to find that the unit could not even house the items intended. The Uhaul representative did not think to consider sharing the limitations of their units. That is their entire job, knowing all the details of each unit. Unacceptably ignorant. I was told I could get another unit elsewhere, but I had already paid movers. I was not going to pay twice and this was during beginning of Covid when storage was hard to find. Ask questions because the staff are to ignorant about their own job to tell you what you will need to know. Outside of that issue, the premises are clean and the bathroom clean which is rare at these type of places. Rout66 location can be dauntingly if you are by yourself. The premises are often empty and there is no one from Uhaul that walks the premises or is on the premises, or at the very least make their presence known and available to renters; making sure that people are safe.
Nancy D. | Overall ExperienceNew to U-Haul storage, was surprised that no one was on-site to help during business hours. The U-Haul App did not make clear how to obtain "access card" or "lock". Only after my Son pressed a button on keypad did a person answer saying that we had to go to a different location to actually get access. This was not at all clear on signage and was Very Stressful and added delay to our efforts. This needs to be fixed Thank You. :)
Lloyd D. | Overall ExperienceMy review is based on whether or not I get a refund. I was charged for September but cleared it out before September started.
Gwendolyn W. | Overall ExperienceVery Confusing. Made Reservation but no one told me had to go to different location to get unit # and gate card. Tried the online App, but that was of no help. Thankfully a person I was with saw an "intercom button" and a "real person" answered telling us what to do. Should have been on a sign, but wasn't. 800 # kept routing me to a different person with total 30 minute delay which did not have time for.
Lloyd D. | First ImpressionsAll my storage for several years was just clean and boxed as it was when it got loaded up. Great job on what you do with quality service.
elaine b. | Overall ExperienceNot great there is no on-site help at the Glendora facility. In addition, the elevators at the Glendora facility were not great. They might need to be refreshed.
Anthony K. | Overall Experience